PURPOSE OF THE JOB

The Mechanical/Thermal/Process Engineer will support diverse power and energy consulting projects throughout the Asia region. Further responsibilities would also include assisting in business development and proposal preparation, collaborating with WSP's regional and international experts as needed.

MAIN RESPONSIBILITIES

As a Mechanical Engineer within the Power and Energy Team, your responsibilities will include:

• Supporting Clients during project feasibility studies, appraisals, procurement evaluations, contractor/vendor design reviews, engineering processes, construction, commissioning, and performance testing, and when required, presenting to clients.
• Contributing to preparing design specifications and provide technical advice to clients on various aspects of power plant development, including configuration options, performance evaluation, prime equipment selection, Balance of Plant (BoP) systems and components, reliability and availability analysis, enabling infrastructure, and considerations for project implementation.
• Assisting managing the technical delivery requirements of projects and project execution to ensure they meet established standards and client expectations.
• Assisting in Business Development and Proposal Preparation, collaborating when required with WSP's regional and international experts as required.
• Conducting market analysis, identifying opportunities, and helping to building business cases for new projects and services.

QUALIFICATIONS

• Master/Bachelor of Engineering degree in Mechanical/Chemical engineering.
• 3 to 10 years of experience as a mechanical/process engineer in the power and energy sector, ideally developed within a plant/system design role or professional services/consulting environment.
• Familiar with gas turbines, CC & CHP power plants, or waste-to-energy plants, including key technologies & components and project lifecycle considerations.
• Experience of working with public and private sector clients in the Asia region.
• Experience in managing and developing client relationships, driving sales, and achieving business growth in engineering consulting or a similar technical industry.
• The following are desired:

1. An additional business qualification (e.g., MBA) would be advantageous.
2. Knowledge of, or the ambition to learn and develop, expertise in process systems for generation of biofuels and power plant waste cleaning systems such as flue gas and wastewater treatment.
3. Familiarity with any design software such as Thermoflow’ GTPro, Steam Pro, CFD, PVsys, WAsP, etc., would be advantageous.
4. Proficiency in MS Office.
5. Experience with project management methodologies and project planning software tools such as, Primavera and MS Project.
6. Ability to collaborate and work effectively with cross-functional teams.

Job Description:
We are looking for a highly experienced Senior Backend Java Engineer to lead the design and development of backend systems for high-traffic social products. You will play a critical role in system architecture, performance optimization, and mentoring the team to deliver scalable and robust solutions.

Job Responsibilities:

• Responsible for the architecture design and construction of scalable backend systems for social products.
• Design system software architecture, including modules, key components, and interfaces, ensuring high availability and high concurrency.
• Participate in technical planning and architecture reviews, delivering high-quality technical designs.
• Write and review core code, conduct project code reviews, and continuously optimize system performance.
• Troubleshoot and resolve complex bugs and technical challenges throughout the development process.
• Work closely with algorithm teams to implement and adjust real-time algorithm configurations based on business requirements.
• Guide and mentor team members, coordinate development efforts, and resolve technical issues to ensure smooth project execution.

Job Requirements:

• Bachelor’s degree or higher in Computer Science, Software Engineering, or related fields.
• 5+ years of backend development experience, with a strong focus on Java.
• Experience in internet companies is a must, with a strong preference for candidates who have worked at Shopee, TikTok, or similar high-traffic and high-load technology organizations.
• Proficiency in microservices architecture and distributed systems for high-traffic and high-load environments.
• Strong experience with technologies such as: Spring Cloud, Zookeeper, Redis, Kafka, Elasticsearch (including principles, cluster deployment, and optimization).
• Solid understanding of system optimization, concurrency, and horizontal scaling.
• Knowledge of recommendation systems, algorithm engineering, or real-time estimation techniques is a plus.
• Strong communication, teamwork, and project management skills.
• Fluency in English and Chinese for professional communication.

Ground Labs is seeking a Senior Software Engineer to join our high-performing team working on diverse products and technologies. Based in our Singapore headquarters, you'll collaborate closely with our engineering and product teams. We're a fun-loving team passionate about our work.

Who you are:

• An experienced backend or full-stack software engineer with at least 7 years of development experience.
• A champion of clean, efficient, and high-quality code
• A creative problem solver with strong analytical skills
• Self-motivated and proactive, with a passion for continuous learning of new information and technology

What you'll do:

• Develop new product functionality and fix software bugs
• Participate in all phases of software development (specification, design, development, documentation, unit testing, code reviews)
• Work with Customer Support and customers to troubleshoot and resolve issues
• Research new technologies and prototype solutions
• Contribute to software design and architecture improvements
• Manage software availability, latency, scalability, security and efficiency

What you bring:

• Degree/Diploma in a computer science or closely related field.
• Hands-on experience in modern C++ development
• Experience developing software for multiple platforms (Linux, UNIX, Windows…)
• A solid understanding of databases, computer network, software security and cloud hosting platforms
• Proficiency in design patterns and software development best practices
• Experience working in an agile environment
• Experience in developing scalable, multi-threaded, low latency systems
• Ability to work efficiently with existing codebases
• Ability to take ownership of product components
• Excellent written and oral English communication skills

Join Ground Labs and be part of our exciting journey:

We're a people-focused company that takes pride in what we do and has fun doing it. If you're a driven developer who thrives in a collaborative environment, we invite you to join our team!

Key Responsibilities:

• Provide technical support in carrying out preventive and corrective maintenance work on CCTV cameras and backend systems (e.g. network, server storage, Windows OS, video content analytics)
• Attend to service requests from customers promptly and professionally
• Act as single point of contact for all customer enquiries
• Liaise with relevant parties and users on the repairs and adjustments of cameras
• Carry out on-site equipment installation, testing and commissioning as required
• Liaise with principals or suppliers for spare parts
• Work with principals, suppliers, system engineers to resolve technical issues
• Conduct product demonstration to customers
• Candidate will be scheduled for on-call support rotation
• Other duties as assigned
• Comply with the company’s Safe work procedures at all times

Competence (Knowledge, Skills and Abilities):

• Skills in trouble shooting technical problems related to the company’s products
• Skills in relating to and servicing the end-users with a win-win mind set

Requirements:

• Strong technical knowledge with and certification on in-house products
• Able to deal with routine tasks and may perform tasks with some level of complexity
• Take decisions for own tasks in defined degree of freedom
• Able to solve problems in most cases and within guidelines
• Works independently within guidelines, defined procedures and direction
• Advantageous to possess Class 3/2B license
• Strong commitment to meeting customer’s SLA

Education & Experience:

• Minimum Higher NITEC in Security Systems Integration or a Diploma in Electrical, Electronics and Computer Engineering
• 2 years’ experience in a similar environment

For personal data protection (PDP) related matters, pls refer to our PDP policy via corporate website at oconnors.co Personal Data Protection Policy.

Key Responsibilities:

• Liaise with Solutions team to understand systems design
• Perform installation, configuration and maintenance of network devices and AD server / management server on-site
• Assist Project Managers and Engineers to prepare systems related diagram for the project implementation
• Ensure systems design conforms to contract and technical requirements
• Engage with back line support and/or with vendor’s support to diagnose and rectify technical problems to effectively resolve project implementation issues
• Attend to preventive and corrective maintenance to backend system
• Ensure all work activities comply with the company’s safe work procedures

Competence (Knowledge, Skills and Abilities):

• Skills in relating to and servicing the customers with a win-win mind set
• Skills in troubleshooting technical problems related to servers, routers, switches, and IoT devices.
• Good knowledge of the security and surveillance solutions landscape and industry trends
• Knowledge on Microsoft Clustering, Active Directory, Agent VI, Milestone, VMware and IT Security is required
• Knowledge of CentOS, Ubuntu, VMware (ESXi), Firewall, Networking, and Windows Server OS
• Proficient in Active Directory, Certificate Services, Virtualization technology, and cyber security is required
• Skills in planning and scheduling
• Professional Certificate in MCSE and CISSP would be an advantage

Requirements:

• Minimum Degree in Computer Engineering or related discipline
• At least 3 years’ experience in a similar capacity
• Experience in installation on Server / Client configuration, Network Storage and IT Network

For personal data protection (PDP) related matters, pls refer to our PDP policy via corporate website at oconnors.co Personal Data Protection Policy.

Job Responsibilities:

• Training Programmes & Materials Development: Design the flow and create engaging PowerPoint presentation.
• Strategic Storytelling:Develop materials that integrate scientific details and storytelling elements to connect emotionally with the target audience, linking product benefits to their lifestyle.
• Competitive Research:Analyse competitors, highlight key differences and advantages, collaborating with the product team to include relevant competitor insights in presentations.
• Collaborative Approach: Work closely with Compliance and Product teams to ensure materials meet compliance standards, incorporating up-to-date scientific research for regional teams to maintain accurate knowledge.
• Product Presentations: Lead product knowledge sessions before regional new product launches, addressing questions and highlighting product benefits, features and differentiators.
• Regional Training & Sales Team Support: Provide training materials and product information to regional teams.
• Ownership of Materials:Take full ownership of PowerPoint presentations, ensuring they are engaging, up-to-date, and continuously improved based on feedback.
• Cross-Functional Support: Assist the Marketing team, particularly in developing materials for product marketing campaigns, while focusing on training content.
• Continuous Learning:Stay updated on product trends, developments, scientific advancements, and competitors benchmarking to keep training materials relevant and impactful.

Requirements:

• Ability to effectively train regional teams on product knowledge and key differentiators.
• Experience in delivering presentations with public speaking skill is beneficial.
• Highly organised, resourceful and able to plan effectively, meet deadlines supporting the Marketing team in product presentation.
• Positive, motivated, and enthusiastic about creating engaging PowerPoint presentations.
• Experienced in a related industry, particularly with relevant product and nutritional knowledge, is a plus, but not a requirement.

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Job description

At Google, the product is at the core of the company. Our group, called PSA (Product and Sales Activation), brings products to market, and market to the products. We sit at the junction of product, strategy, and go-to-market to shape the long-term product roadmap, best commercialize new products, and drive long-term strategic initiatives. We work across the Google product portfolio. Today, Asia-Pacific is the fastest growing advertising region in the world and digital advertising will continue to fuel much of that growth going forward. Within this exciting environment, it’s our team’s responsibility to influence everyone - advertisers, partners and our colleagues about what Google can provide to make advertisers more successful and ensure that happens. Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and problem solving abilities shapes how new and existing businesses grow. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the goals and the strategy for how their advertising can reach thousands of users.

Qualifications

Job responsibilities

• Co-lead Joint Technical Plans (JTP) with Google Customer Solutions (GCS) Sales and technical specialist to assist large Ad Agency partners across APAC to leverage Google Measurement solutions, including Incrementality, Attribution, MMMs, and 1PD to drive customer growth.
• Develop comprehensive measurement solutions that address customer business and marketing challenges and provide guidance to agencies on methodologies for Mergers and Acquisitions (M&A) solutions. Coordinate cross-functionally to drive the program management and execution of JTP plans.
• Collaborate with Sales and Global PSA to develop training programs that enhance seller and agency knowledge on Google’s priority M&A solutions. Collaborate with third-party measurement providers.
• Share customer and product feedback with Global Product Leads to align product roadmaps with the needs of GCS customers.
• Collaborate with Sales and Global PSA to identify key challenges, unlock growth opportunities, and develop scalable solutions.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in product management, marketing, management consulting, or project management in technology.
• Experience working with Product Management or Engineering teams, executive leadership, and cross-functional stakeholders.
• Experience developing business strategies or managing cross-functional initiatives.
• Experience with media effectiveness and advertising measurement solutions.
• Ability to communicate fluently in Mandarin and English in order to support the client management in the Greater China market.

Preferred qualifications

• Experience partnering with clients on technical products (e.g., pitching solutions, consulting, project management, implementation, demonstrating products, or technical sales).
• Experience influencing stakeholders to devise and scale a strategy.
• Proven track record of measuring business impact of online media.
• Excellent written and verbal communication and people management skills, with experience of influencing senior-level executives, managers and sellers.
• Excellent project management skills, with experience managing complex projects with stakeholders across multiple functions.
• Excellent strategic thinking and problem solving skills, with the ability to lead complex operational and strategic initiatives.

Job Title: ML Systems Engineer

Work location: Singapore

Department: CoreIP

Position Overview:

Black Sesame Technologies is seeking motivated and talented individuals to join our team as AI Systems Engineer (Embedded Platforms). This position offers an exciting opportunity to work on cutting-edge technologies for autonomous vehicles and robotics. We are looking for individuals who are eager to learn, innovate, and contribute to deploying AI solutions on embedded platforms such as NVIDIA Orin.

Responsibilities:

Model Deployment:Deploy machine learning models on embedded platforms (e.g., NVIDIA Orin) with a focus on applications in autonomous vehicles and robotics.

Optimization: Optimize and tune the performance of deep learning models to ensure maximum efficiency and minimal latency.

Collaboration: Work closely with data scientists and hardware engineers to translate AI algorithms into production-ready code.

Real-Time Monitoring:Implement real-time performance metrics monitoring and develop strategies for continuous improvement.

Innovation: Stay updated on the latest industry trends, technologies, and advancements in AI, machine learning, and embedded systems.

Technical Leadership: Provide guidance and technical expertise in the deployment of AI systems on embedded platforms.

Qualification/ Requirements:

• Education: Master’s or PhD degree in Computer Science, Electrical Engineering, Robotics, or a related field.
• Experience: Proven experience in deploying and optimizing deep learning models on embedded systems.
• Programming Skills: Strong proficiency in Python, C++, and CUDA.
• ML Frameworks:In-depth knowledge of machine learning frameworks such as PyTorch, TensorRT, and hardware accelerators.
• Problem-Solving: Strong problem-solving skills, critical thinking, and a proactive approach to tackling technical challenges.
• Teamwork: Excellent communication skills and the ability to collaborate effectively with cross-functional teams.

(a) Responsibilities:

The candidate is responsible for the end-to-end testing activities of an integrated e-payment system. The primary responsibilities would include carrying out the activities in the testing lifecycle including the test

planning, and analyzing business and system requirements.

The candidate will also be responsible for:

• Preparing the test environment, designing, and developing the test cases.

• Preparing the test environment, and executing the test procedures.

• Automating the test solution based on the system design using scripting or programming languages as well as performance tuning.

• Create traceability to requirements, analyze gaps and address them.

• Logging and tracking defects to closure

• Conducting test reviews with internal and external stakeholders.

• Perform root cause analysis for production and user acceptance defects, and address test gaps to ensure test efficiency.

• Develop design documents and user manuals that would effectively describe and provide clear instructions on the test automation solution to the end users including testers and stakeholders.

(b) Qualifications & Requirements:

• Tertiary qualification in Information Technology or Engineering

• At least 3 years’ relevant experience in executing testing and

developing test automation solutions involving devices (UI-based

or embedded) and/or back-office systems with familiarity on the full

system development lifecycle from requirement, development, to

testing and deployment;

• Good written and verbal communication skills;

• Able to work well both independently as well as in a team;

• Certification in software testing preferred;

• Experience in micropayments Fare Collection systems using Smart Cards and in diverse test execution phases (System Integration Testing, User Acceptance Testing, Performance testing) would be an advantage;

Responsibilities:

• Install, configure, troubleshoot and support servers or virtual machines (Hyper-V / VMware) running on Windows Server operating systems.
• Perform system maintenance, upgrade, patches and incident resolution outside of working hours when required.
• Monitoring and implementing backup solutions for critical systems and data regularly.
• Implement and maintain IT security measures and best practices for systems and address security incidents with latest security trends.
• Assist in the planning and implementation of IT projects, ranging from system upgrades to new system deployments.
• Create and update technical documentation pertaining to systems administration for on-premise systems, Azure and Microsoft 365.
• Any related ad-hoc duties as assigned.

Requirement:

• Minimum 3 years of experience as a System Engineer or Server Administrator.
• Experience with Active Directory, Group Policy, Virtualization, Patch Management, Microsoft Entra and Microsoft 365.
• Experience in cloud platforms such as Azure and AWS.
• Possess excellent communication, problem-solving and analytical skills.
• Ability to work independently.

About TUMCREATE

TUMCREATE is a multidisciplinary research platform of the Technical University Munich (TUM) at the Singapore Campus for Research Excellence and Technological Enterprise (CREATE). We are joining forces with universities, public agencies, and industry for the advancement of future technologies.

A new multi-disciplinary project named “Centre for Energy & Emissions Modelling (CE2M) Phase 2” hosted by A*Star with TUMCREATE as one of their partners has been launched. The overall goal of this project is to provide policymakers with a toolbox to explore pathways to “net zero” in Singapore. For this purpose, an existing model integration framework shall be enhanced through a systems of system modelling & simulation approach. Different models will be coupled using interfaces that enable them to communicate with one another.

Please visit www.tum-create.edu.sgfor more information about TUMCREATE.

Objective of the position:

We are looking for an experienced Software Engineer who will work on building interfaces between models and to expand existing models to facilitate model coupling. This is a 24-month fixed term contract with the possibility of extension.

Job Responsibilities:

• Familiarise with and review existing models developed by the project partners.
• Identify weak points of the models, particularly with regards to interfacing them with other models.
• Define and implement interfaces between the models.
• Contribute to the development of a system-of-systems model that includes all models.
• Presentation of the results in at least one international scientific journal.

Job Requirements:

• PhD or Master’s degree in Electrical Engineering, Computer Science or a related field from a reputable university.
• Knowledge of software development and versioning systems.
• Programming knowledge of Python.
• Experience in software modelling, preferably in the field of energy and power systems.
• Knowledge of energy and power systems is preferable.
• Knowledge of the tools URBS and TIMES is a plus.
• Ability to interact with other researchers and define a working structure.
• Good English writing and communication skills.
• Good interpersonal skills for working in an international research team with people of different backgrounds.

What TUM CREATE offers you:

• Competitive salary that commensurate with experience
• Medical insurance
• Good amount of leave/vacation days
• Vibrant, modern and positive working environment in Singapore
• Campus-sited office location with a host of facilities
• In-building perks including gym, game room and coffee room

Applications:

Please send your application including cover letter and CV to [email protected].

We look forward to receiving your application.

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

Additional job description

Work with Security Sales and Google Cloud teams to identify and qualify business opportunities, understand customer technical and compliance objections, and develop strategies to resolve technical blockers.

Qualifications

Job responsibilities

• Partner closely with Small- and Medium business (SMB) and Field Sales Engineering, Inside Sales, and Sales Development teams to identify and technically qualify opportunities.
• Drive technical aspects of solutions, including customer meetings, product demonstrations, and executive briefings.
• Leverage in-depth knowledge of Google Cloud Security products to build integrations, proofs-of-concept, and compelling demos for customers and partners.
• Effectively convey the value proposition of Google Cloud Security solutions through presentations, product demonstrations, white papers, trial management, and response documents.
• Travel to customer sites, conferences, and relevant events to represent the technical capabilities of Google Cloud Security as required.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in a technical sales engineering role in security or cloud native environments.
• Experience in cybersecurity technical solutions: SIEM/SOAR (EDR, XDR), Threat Intelligence (threat detection, malware intelligence, attack surface management), Cloud Security (CSPM, CWPP, CNAPP, or identity and access management systems).
• Experience in selling security consulting services.

Preferred qualifications

• Master's degree in Computer Science, Engineering, or Mathematics.
• Cloud or Security industry certifications.
• Experience in implementing security solutions for enterprises (e.g., SIEM/SOAR, threat detection and hunting, malware intelligence, cloud security posture management, or identity and access management systems).
• Knowledge of product and solution market trends in the cybersecurity industry.
• Understanding of solution architecture within web and mobile environments and of web/internet related technologies, architecture across SAAS, PAAS and IAAS and cloud productivity suites.
• Familiarity with architecture and operational aspects of large scale distributed systems. Familiarity with the popular technologies in the machine learning/big data ecosystem.

Position 1:

Job Responsibilities:

1) Technical Market PDI & Field Support / Flying Doctor

• Provide daily, technical & diagnostic support to all importers / retailers within the Asia Pacific region to meet the customer promise
• Execute remote assistance / flying doctor function, supporting the markets with on-site vehicle diagnostics and fault finding by analysing & interpretating complex technical data from multiple sources (travel required at short notice

2) High Voltage Regional Expert

• Manage and supervise the High-Voltage Battery repair concept, incl. working on live systems (High Voltage Expert), handling critical batteries at the dealerships and preparing markets for introduction of Battery Electric Vehicles
• Provide market support in regards to Home charging preparation and solutions for BEV/PHEV

3) Management of Technical KPI's & Internal Processes inc PCC / Early Life & Japan PDI Centre

• Monitor & assess technical KPI's and provide the Aftersales Operations Manager with key information & specific retailer action plans, ensuring retailer achievement of agreed targets across the technical KPI's
• Report and manage dealer Technical competence improvement plans in conjunction with all key business stakeholders
• Responsible for Quality monitoring and report deviations in the area of (Chassis/Powertrain /Electrical / Body & Trim) to support Aftersales’ Priority Customer Concern (PCC) process. To be responsible for developing dealer Technical competence improvement plans in conjunction with all key business stakeholders relative to these areas
• Primary responsibility for the resolution of all technical concerns raised at Japan Regional PDI Centre

4) Management of Active Damage Management (Body & Paint) & Cyber Security

• Manage and supervise all activities linked to Active Damage Management, such as body and paint shop assessments
• Support and manage cyber security within the region including implementation of processes / technical solutions & reporting measures

5) Workshop Equipment, Special Tools & After Sales IT System Support

• Provide market support for special tools and workshop equipment, as well as Bentley After Sales IT systems
• Moderate and manage the implementation of new repair manuals, Technical Information and Technical Circulars between BML and the markets

6) Ownership & support for technical strategic projects

• Support BML & Regional Office in various projects and assignments
• Provide the key technical interface back to Central Product Support Team in the HQ

Position 2:

Job Responsibilities:

1) Product Support

• Provide technical product support to importers via DISS Monitor Level 2
• Provide onsite/remote support to markets using telediagnosis, often requiring a direct diagnostic tool connection to the vehicle, typically using ODIS-S, iDEX, ODIS-E, or CP-Tool

2) Technical Problem Investigation

• Organize customer’s car with the importer for vehicle analysis
• Investigate technical issues either on-site or remotely on behalf of Audi AG Quality Assurance, and/or Technical Development
• If necessary, initiate, coordinate and organise advanced analysis from expert team to obtain essential measurement data for further analysis
• Determine whether to distribute to the importer based on the sensitivity of data gathered

3) Competency Identification and Development

• Identify product support and market competency needs in the APAC markets and find solutions to enhance market competence through coaching, development, and training

4) Training/Qualification/Conference

• Actively organise and prepare technical training / qualification sessions eg. advanced technical service training (SoST), Resident Program, Product Support Qualification (PSQ) and Learning Online Training (LoT)
• Actively organise and support conferences such as the Regional Technical Conference and global SoST

5) Technology Advancement:

• Work continuously to future-proof technology advancement, innovate and promote advanced diagnostic/repair solutions to all importers

6) Technical Problem Investigation

• Investigate technical problems and provide technical product support to importers
• Monitor product quality performance and report deviations to Audi AG

7) DISS Management

• Manage DISS for Conventional engines and transmissions topics, providing high-level support for the APAC region
• Monitor the progress of DISS cases and ensure follow-up until each case is resolved

8) Field Monitoring and Problem Elimination Process

• Analyse monthly warranty and Tableau/AQUA/SQA reports to identify new technical problems in the region
• Initiate affected markets to kick off problem elimination process on newly identified problems by requesting Priority Customer Complaint (PCC) to be created
• Prepare and provide relevant data for escalation meetings, business review, monthly reports

9) Product Support Coordination

• Arrange video conferences with regional importers for product support discussions and escalation meeting preparation, where appropriate
• Arrange regular meetings or telephone/video conferences with Audi AG Quality Assurance Product Support division for follow-up on PCC/FAP/KPM topics

10) Market Liaison and Mentorship

• Support assigned APAC markets as part of the market liaison/mentor program, providing ad hoc support that may be non-technical in nature
• Monitor the development of importer performance KPI (STLI) for mentored markets, coordinate coaching as needed

11) Performance Review and Training

• Support relevant markets with performance reviews of KPIs and data analysis
• Identify product support competence at the importer level and coordinate necessary coaching
• Provide high-level trainings to enhance competence levels at identified importers

Job Requirements:

• Degree/Professional level in Technical disciple or equivalent
• With at least 8 years relevant experience in, Automotive Engineer or Automotive Technician/Electrician with Group Brands advantage
• Basic budget tracking and control
• Experience in timely, accurate diagnosis & logical problem solving methodologies
• Experience of working to challenge targets and tight deadline under pressure
• Customer service orientated ethos and proven track record of excellent customer satisfaction
• Self-motivated and driven to achieve targets and deadlines
• Good communication and presentation skills with adequate experience in steering and managing multicultural markets
• Good knowledge of MS Office, SAP systems, VW group systems
• Knowledge in foreign language; German, to communicate with HQ colleagues
• Require to travel internationally

Please note that only shortlisted candidate(s) will be notified.

Company Overview:

Wilmar International Limited is Asia’s leading agribusiness group, involved in activities such as oil palm cultivation, edible oils refining, oilseeds crushing, consumer pack edible oils processing, specialty fats, oleochemicals, biodiesel manufacturing, and grains processing. With over 1,000 manufacturing plants and a vast distribution network covering China, India, Indonesia, and more than 50 other countries, Wilmar is supported by a multinational workforce of about 100,000 people.

Job Summary

We are currently hiring for a position of Research Scientist to join Wilmar’s corporate lab (Wil@NUS). The potential candidate will be primarily involved in data analytics and machine learning. The project objectives are to model analytical data collected from Wilmar's factories or R&D centres using ML or AI for food product development.

Requirements:

• Team player and ability to communicate technical concepts to lay people
• Ability to code in a few languages - R, python, java, bash
• Knowledge in bioinformatics (sequence analysis, protein structure prediction)
• Knowledge in AI backend, e.g. tensorflow, pytorch
• Knowledge in optimizing ML or AI models to meet target specification
• Apt learner and versatile in applying new computational techniques to solve open problems

Main responsibilities of the incumbent (not limited to):

• Manage and preprocess data
• Code and script based on specified tasks
• Statisticalanalysis and machine learning experience in the following areas:

- Optimization algorithms

- Supervised learning

- Unsupervised learning

- Sampling algorithms

- Deep learning algorithms

• Summarizing results for reporting purposes
• Participate in seminars and research-in-progress meetings within the team and collaborators
• Write and publish scientific papers and patents

Qualifications:

· At least a PhD in any of the following areas: statistics, data science or computer science

Job renumeration commensurate to experience. Shortlisted candidates will be notified for an interview to discuss specific details.

Job Description

• Product Manager is responsible on the performance for a product / suite of products across Singapore.
• Product Manager is an interesting position that will requires the trade-off of creativity vs logical thinking, technology vs market understanding.
• Responsible for reporting to management and vendors on the various KPI achievements and projections on a monthly, quarterly, and yearly perspective.
• He / She will be required to consolidate data of regional countries as well.
• He / She will need to work with Channel Account Manager and Technical Consultants creating partner / marketing programs and follow through to achieve sales targets.
• He / She needs to be meticulous in pricing structure and able to generate win-win situation for vendors, partners, and company at all time.
• This position does not require you to be technical savvy but you need to be logical to understand the product creation methodology and translate into your own articulation.
• This position creates immense satisfaction as you will have opportunity to chart the products’ potential integration and leverage with other solutions within the company's creating value added solution / bundle.

Job Requirements

• Minimum Diploma holders from a recognized institution, optional in Computer or Information Engineering or related subjects / certificates
• Non-IT experienced or career switch candidates are welcome to apply
• Minimum 2 years’ experience working in a sales or servicing role, optional in a System Integrator (SI) or Distributor is a definite advantage
• Professional communication and influential presentation skills
• Able to grasp ideas and translate into sales pitch quickly
• Aggressive self-starter who is goal-oriented

Job Title: SG Product Manager

Company Description

Higogame is a trailblazer in the mobile gaming and entertainment industry. Since our inception in late 2020, we have been dedicated to transforming the gaming landscape in Southeast Asia and beyond, delivering innovative and immersive experiences that engage millions of players around the globe.

• Our revenue has seen remarkable growth year after year, with operations extending across multiple regions worldwide.
• In just three years, we've risen to become one of the top two games of our kind in the local market.
• We proudly serve around 2 million active users daily and have a total monthly active user base of 5 million worldwide.
• Our team consists of over 200 talented employees, including a robust R&D division of more than 100 experts.
• We offer exceptional career development opportunities and foster a multinational culture that empowers everyone to reach their full potential.

Join us as we continue to push the boundaries of mobile gaming!

Job Responsibilities:

• Assist the project manager in managing internal and external projects for the game development team, and support organizing and executing the entire process from requirements gathering, planning, production, to launch.
• Coordinate and organize the work of various development teams, manage risks, and resolve issues.
• Assist the project manager in advancing and optimizing internal collaboration processes within the team.
• Facilitate internal and external communication and coordination to ensure effective collaboration within the project team.

Qualifications:

• At least 2 years of product management experience.
• Bachelor’s degree or higher in Computer Science, Software Engineering, or related fields.
• Strong communication, coordination, and team leadership skills.
• Detail-oriented, responsible, meticulous, and capable of self-motivation, teamwork, accountability, and proactivity.
• Possession of a PMP certificate or Scrum Master certification is preferred.
• Proficiency in both Chinese and English as working languages due to the need to communicate with stakeholders

We are seeking a highly experienced Principal Product Consultant with extensive of experience in Triple A Plus and Temenos Wealth Manager. The ideal candidate will have a strong background in Wealth Management and Triple A+. This hybrid role requires a deep understanding of the domain and technical skills to drive product excellence and client satisfaction.

Responsibilities

• Lead the implementation and customization of Triple A Plus and Temenos Wealth Manager solutions for clients.
• Oversee the end-to-end project lifecycle, ensuring timely delivery and adherence to client requirements.
• Provide expert guidance on best practices and industry standards in Wealth Management.
• Collaborate with cross-functional teams to design and develop innovative solutions that meet client needs.
• Conduct thorough analysis of client requirements and translate them into technical specifications.
• Ensure seamless integration of Triple A Plus and Temenos Wealth Manager with existing client systems.
• Develop and maintain comprehensive documentation for all project phases, including requirements, design, and testing.
• Facilitate workshops and training sessions to empower clients with the knowledge to effectively use the implemented solutions.
• Monitor project progress and proactively address any issues or risks that may arise.
• Provide ongoing support and maintenance to clients, ensuring optimal performance of the implemented solutions.
• Stay updated with the latest trends and advancements in Wealth Management and related technologies.
• Contribute to the continuous improvement of internal processes and methodologies.
• Foster strong relationships with clients, understanding their business needs and providing tailored solutions.

Requirements

• Possess extensive experience in implementing and customizing Triple A Plus and Temenos Wealth Manager.
• Demonstrate a deep understanding of Wealth Management principles and practices.
• Exhibit strong analytical and problem-solving skills to address complex client requirements.
• Showcase excellent communication and interpersonal skills to effectively collaborate with clients and internal teams.
• Hold a relevant certification in Triple A Plus or Temenos Wealth Manager.
• Display a proactive approach to learning and staying updated with industry trends.
• Have a proven track record of successfully delivering large-scale projects in a hybrid work model.
• Show ability to work independently and manage multiple priorities in a fast-paced environment.
• Demonstrate strong organizational skills and attention to detail.
• Exhibit a client-centric mindset with a focus on delivering high-quality solutions.
• Possess a strong technical background with the ability to understand and translate complex technical concepts.
• Show commitment to continuous improvement and professional development.
• Hold a degree in a relevant field or equivalent work experience.

Certifications Required

• Certification in Triple A Plus or Temenos Wealth Manager is mandatory.

About Cognizant

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.

Position: Site Engineer cum Quantity Surveyor

About Us:

ADT Builder Pte Ltd specializes in constructing premium landed houses and Good good-class bungalow (GCB) projects, including those with basements. As the main contractor, we pride ourselves on delivering high-quality construction projects with precision and excellence.

Job Description:

We are seeking a dedicated Site Engineer cum Quantity Surveyor to join our team. The successful candidate will play a pivotal role in overseeing on-site construction activities, managing project costs, and ensuring the delivery of projects on time and within budget.

Key Responsibilities:

• Site Supervision:

• Oversee and manage daily site operations to ensure quality standards and project timelines are met.

• Coordinate with subcontractors, suppliers, and consultants to resolve technical and site issues.

• Conduct site inspections and ensure compliance with safety regulations.

• Quantity Surveying:

• Prepare and manage project cost estimates, budgets, and cost control.

• Measure and value construction work for progress claims and final accounts.

• Evaluate and prepare variations and extension of time claims.

• Manage procurement processes, including tender evaluations and material take-offs.

• Documentation & Reporting:

• Maintain accurate records, including site diaries, progress reports, and material records.

• Prepare and submit progress claims, invoices, and other contractual documents.

• Liaise with clients, consultants, and authorities on project updates and requirements.

Requirements:

• Diploma or Degree in Civil Engineering, Quantity Surveying, or related fields.

• 6 years of experience in site supervision and quantity surveying, preferably in residential or landed housing projects.

• Strong knowledge of construction methods, materials, and regulations in Singapore.

• Proficient in AutoCAD, Microsoft Office, and quantity surveying software.

• Excellent organizational, communication, and problem-solving skills.

• Ability to work independently and as part of a team.

What We Offer:

• Competitive salary package

• Opportunities for career growth and professional development

• Exposure to high-end residential projects

• A collaborative and supportive work environment

How to Apply:

Please send your detailed resume, including your expected salary and earliest availability, to [email protected]

Join us in building the future of high-quality residential construction. Apply today!

Duties to Perform:

The senior Gas Engineer will work on designing, tendering, and monitoring the installation of bulk gas and special gas systems for industrial properties in semiconductors, electronics, biopharma, and related industries. The gas systems include bulk gases, high-purity inert gases, flammable gases, corrosive gases, hazardous gases, and related distribution networks.

The senior Gas Engineer will collate the client’s capacity requirements and specifications and prepare the conceptual design, make a detailed design for system capacity, configuration, schematic, P&ID, PFD, layout, distribution, and system parameters, and prepare documents like the scope of work, reports, specifications, standards, logistics, and detailed drawings for tender. He or she will review proposals from contractors and continue to support them during installation when required.

The successful candidate will work closely with other disciplines such as architects, civil, cleanroom, electrical, automation, mechanical, and construction engineers, as well as CAD/ BIM designer in designing and delivering the project.

Requirements:

You should have a bachelor's degree in chemical engineering or equivalent.

You should have sound experience in designing high-purity, and specialty gases and systems related to semiconductors manufacturing or similar facilities. You should be able to comprehend clients’ URS, and design with concept design, schematics, PFDs, P&IDs, routing layout, the scope of work, specifications, and functional descriptions. The experience in designing chemical systems will be definite added advantage.

Your familiarity with the Semi standards and Singapore standards, manufacturing tools, materials, and CAD/ BIM will be an added advantage.

You should be able to make presentations to clients and engineers on design, tendering, project execution, supervising progress, and quality of work.

Able to work independently.

Able to travel / relocate.

The role will consist of a technical component, with a focus on material testing as well as designing new packaging systems. You will perform various types of testing for medical packaging materials and sterile barrier systems (packaging for sterile medical devices). You will design and create prototypes to support new sales growth and customer retention and assist external as well as internal customers with technical projects/package testing and consulting. You will own and manage smooth operation of a technical development center under the supervision of a senior engineer.

Primary Responsibilities

• Perform various types of physical, mechanical, analytical and integrity testing for medical device packaging materials and packaging systems

• Ensure that testing and lab procedures are performed safely. Ensure personal safety and routinely evaluate equipment for potential safety risks

• Design and create package prototypes using 2d and 3d software based on requests / inputs received from sales team. Maintain and control proper inventory of packaging materials, test material and test equipment accessories

• Maintenance of Lab equipment - Write/update work instructions, procedures, calibration instructions and test methods as required

• Liaise and collaborate with the technical team members at other global sites on technical topics and lab related activities

• Liaise and collaborate with external test labs, sterilization partners and contract manufacturing facilities, as required

• Communicate effectively with other Oliver employees both locally and globally

• Identify gaps and constantly strive to update technical capabilities of the Technical Development Center

• Provide expertise in material selection and package design of sterile barrier systems in order to support new sales growth and customer retention

• Occasionally, travel within APAC region to support our customers in the field including trial runs, troubleshooting customer processes and technical sales activities

• Actively support customer’s technical teams on new product introductions and validations

• Support the QA department with technical assessment of CAPA investigations

• Support product change notifications for customers

• Work closely within the Technical team to develop viable packaging solutions

• Qualify/Test new materials as per ISO 11607 – Ensure capability levels through thoughtful analysis and rigorous testing

• Design new products that can deliver Six Sigma process capability levels. Support/Improve existing product portfolio

• Other duties that assigned

Basic Qualifications

• B.S in Packaging engineering, chemical or mechanical engineering preferred. Candidates with a

graduate diploma in a similar engineering discipline may also apply

• 3-5yrs experience in medical device packaging

• 2d and 3d CAD knowledge / experience desired (AutoCAD 2d and Solidworks 3d preferred)

• Ability to stand and perform physical testing required.

• Strong listening ability and patience

• Ability to adapt to different working styles and cultures

• Positive attitude, ability to work under pressure and people oriented

• Strong written and verbal communication skills. Works well with people across the organization

Preferred Qualifications

Interpersonal Skills:

• Comfortable speaking before an audience

• Requires contact with others (face-to-face, by telephone, virtual meetings, VOIP or otherwise) and working and interacting in a group or team

• Ability to read, analyze and interpret data/documents/safety rules or manuals/operating instructions or procedures/maintenance

• Ability to write in a clear and concise manner

• Ability to speak effectively, present information, responds to questions in a clear and concise manner.

Technical Skills:

• MS Office, particularly Word, Excel, PowerPoint and Outlook, Essential Functions

• Knowledge of 2d and 3d CAD knowledge / experience desired (AutoCAD 2d and Solidworks 3d)

Other Skills:

• The ability to predictably and regularly attend work and to be punctual

• The ability to read and understand documents and drawings

• The ability to work cooperatively with others

• The ability to deal politely and professionally with customers and/or coworkers

Special Requirements

Ability to travel 5-10% of the time internationally

Occasional evening / weekend work might be required (e.g. night calls with USA/EU)

Essential Duties and Responsibilities

• Responsible for software development lifecycle activities, including system study, analysis, design, code, test, and deployment for product using JavaScript, TypeScript, ReactJS, Redux, HTML5 and CSS
• Work with project team members to identify product requirements and help define project scope, objectives, and plans accordingly
• Write, analyze, optimize, and debug product application code to maximize performance and quality
• Create automated unit tests and integration tests
• Write and maintain the internal tools to diagnose software component issues, improve productivity of build and release
• Document technical specifications and functional specifications
• Participate in agile planning and scope estimation for team projects
• Mentor and execute in Agile, Lean, and Continuous Delivery best practices

Requirements

• BS/MS in Computer Science/Engineering or related field
• 5+ years of software development experience in user interface application development using JavaScript, TypeScript, ReactJS, Redux, HTML5 and CSS
• Experience in turning designs into responsive UIs with ReactJS /HTML5 / CSS (LESS)
• Experience in leveraging development workflow with tools like npm, webpack and Node.js
• Experience developing in Node.js development
• Experience with design patterns, performance/memory analysis, multithreading
• Agile / Scrum experience including TDD, unit testing, and continuous integration
• Strong analysis and problem-solving skills
• Excellent interpersonal skills including verbal and written communication skill
• Communicates well in English

Bonus

• Experience in WPF/WCF and MVVM programming
• Experience on creating webview2 UWP apps
• Experience in integrating with RESTful APIs

Duties to Be Performed:

The Senior Chemical Engineer will work on designing, tendering, and monitoring the installation of bulk gas and special gas systems for industrial properties in semiconductors, electronics, biopharma, and related industries. The gas systems include bulk gases, high-purity inert gases, flammable gases, corrosive gases, hazardous gases, and related distribution networks.

The Senior Chemical Engineer will collate the client’s capacity requirements and specifications and prepare the conceptual design, make a detailed design for system capacity, configuration, schematic, P&ID, PFD, layout, distribution, and system parameters, and prepare documents like the scope of work, reports, specifications, standards, logistics, and detailed drawings for tender. He or she will review proposals from contractors and continue to support them during installation when required.

The successful candidate will work closely with other disciplines such as architects, civil, cleanroom, electrical, automation, mechanical, and construction engineers, as well as CAD/ BIM designer in designing and delivering the project.

Job / Skills Requirement:

You should have a bachelor's degree in chemical engineering or equivalent.

You should have sound experience in designing high-purity, and specialty gases and systems related to semiconductors manufacturing or similar facilities. You should be able to comprehend clients’ URS, and design with concept design, schematics, PFDs, P&IDs, routing layout, the scope of work, specifications, and functional descriptions. The experience in designing chemical systems will be definite added advantage.

Your familiarity with the Semi standards and Singapore standards, manufacturing tools, materials, and CAD/ BIM will be an added advantage.

You should be able to make presentations to clients and engineers on design, tendering, project execution, supervising progress, and quality of work.

Able to work independently.

Able to travel / relocate.

Jason Energy Pte Ltd, a wholly owned subsidiary of Jason Marine Group Limited has significant experience in providing completed integrated telecoms for the offshore/onshore oil and gas industries. As a recognised Telecommunication System Integrator in the oil and gas global market, we provide turnkey project systems that covers a full spectrum of services from the areas of engineering design, project management, supply, integration, installation, testing, commission, and maintenance.

We are looking for a Project Engineer to prepare, schedule, coordinate and monitor the projects that are being assigned to him/ her. Reporting to the Project Manager in the Project Team, he/ she will

• Work together with the clients, either at our office or client’s locations, to understand their needs and translate them into an actionable plan with the team.
• Work closely and communicate effectively with project manager, and other project team members to create and deliver quality solutions for the clients.
• Perform quality control work, taking into considerations of the budget, schedule, and plans.
• Keep track of project status and provide regular reports.
• Assure all the deadlines are being met.

Requirements:

• Diploma or Degree in Engineering or relevant field
• Proven working experiences as a project engineer
• Project management and organizational skills
• Commitment to exceeding customer’s expectations
• Time management and organization skills

Good to Have

• MS Office Skills
• Microsoft Project Skill
• Dynamic Business Central knowledge will be an advantage
• Negotiation skills

Reporting to the Engineering Manager, the systems engineer will provide engineering design, technical configuration, drawing of various telecommunication systems.

He/ She will possess extensive knowledge and experience in Engineering design of telecommunication, safety & security and marine navigation systems covering technologies such as IP Infrastructure, WIFI WLAN, Firewall security, IP-PABX, PAGA, CCTV, VCS, TETRA/DMR UHF/VHF Radio, GMDSS Radio, GEO/MEO/LEO VSAT, IPTV, Radar, Gyrocompass and etc and provide engineering design, technical configuration, proof of concept as well as drawing instruction of various telecom systems.

Reponsibilites

• Take ownership of engineering design and make a truly access and understanding of client requirement and propose the right solution to fit the specs.
• Produce engineering document (VDRL) and close the client comments in a timely, high quality and accurate manner.
• Produce scratch drawing and guide the AUTOCAD drafter to come out the engineering drawing deliverables.
• Adapt the industrial standard and best practice into the engineering drawing preparation, design, review, and submission.
• Guide the in-house technician for equipment assembly and cabinet integration; implement the system configuration, simulation, testing and verification.
• Conduct factory acceptance testing (FAT) to client and provide in-house training to client as well as commissioning engineer.
• Any other ad hoc tasks required for business needs.

Requirements

• Minimum diploma in telecom or equivalent technical discipline
• Proven 4-5 years’ experience in a similar role within the industrial markets.
• Well organized documentation, time management skills
• Ability to articulate and share concepts with customers and suppliers.
• Ability to work with cross function teams and lead the team
• Objective driven, time-sensitive and resourceful
• Certificate of AUTOCAD will be added advantages.
• Site commissioning / radio surveying experience as per SOLAS / MODU will be added advantages.
• Ability to use various coverage tools such as CadnaA for PAGA, Ekahau for WIFI coverage, iBwave for UHF/GSM coverage will be added advantages.

About the team:

The Enterprise Technology team is a diverse and collaborative group of professionals responsible for driving the technological advancements within GXS Bank. We work on cutting-edge projects that aim to enhance the bank's infrastructure, security, and operational efficiency. Our team is at the forefront of innovation, leveraging the latest technologies such as cloud computing, artificial intelligence, and data analytics to deliver exceptional solutions.

About the Role:

The End-User Computing (EUC) Specialist/Engineer will be responsible for managing and supporting the endpoint devices used by GXS Bank employees. This includes desktops, laptops, mobile devices, and peripherals. The role involves ensuring the reliability, security, and optimal performance of these devices, addressing technical issues, and implementing best practices for endpoint management.

Key Responsibilities:

1. Endpoint Device Management

• Oversee the deployment, configuration, and management of endpoint devices (desktops, laptops, mobile devices, etc.).
• Manage and maintain device lifecycle, including procurement, setup, patch management, and decommissioning.
• Ensure devices are compliant with security policies and regulations.

2. Technical Support and Troubleshooting

• Provide first and second-level technical support for endpoint devices.
• Diagnose and resolve hardware and software issues, including connectivity, performance, and application problems.
• Escalate complex issues to higher-level support or external vendors as necessary.

3. Software and Patch Management

• Deploy and manage software applications and updates across endpoint devices.
• Implement and monitor patch management processes to ensure devices are up-to-date and secure.
• Utilize endpoint management tools (e.g., Jumpcloud, Automox, Microsoft Endpoint Manager, SCCM, Intune) for software distribution and compliance monitoring.

4. Security and Compliance

• Implement and enforce security measures, including antivirus software, encryption, and endpoint protection solutions.
• Conduct regular security audits and vulnerability assessments on endpoint devices.
• Ensure compliance with internal security policies and external regulations (e.g., MAS, NIST, CIS).

5. User Training and Documentation

• Create and maintain documentation for device configurations, troubleshooting procedures, and best practices.
• Conduct training sessions for end-users to enhance their understanding and effective use of endpoint devices.
• Develop FAQs and knowledge base articles to support self-service and reduce sup
• port requests.

6. Performance Monitoring and Reporting

• Monitor endpoint device performance and usage metrics to identify trends and potential issues.
• Generate regular reports on device health, support ticket resolution times, and user satisfaction.
• Provide recommendations for system improvements based on performance data.

7. Collaboration and Communication

• Work closely with other IT team members, business units, and external vendors to ensure cohesive support and implementation of endpoint management solutions.
• Communicate effectively with stakeholders to understand their needs and address technical concerns.
• Participate in regular team meetings and contribute to strategic planning for IT services.

Qualifications:

Education: Diploma/bachelor’s degree in computer science, Information Technology, or a related field.

Experience:

• Minimum of 3 years of experience in IT support or endpoint management.
• Hands-on experience with endpoint management tools (e.g., Automox, SCCM, Intune, Jumpcloud).

Technical Skills:

• Proficiency in troubleshooting and resolving hardware and software issues on endpoint devices.
• Knowledge of endpoint management tools for software deployment, patch management, and compliance monitoring.
• Familiarity with scripting languages (e.g., PowerShell, Python) for automation tasks.
• Understanding of IT security practices and endpoint protection solutions.
• Experience with mobile device management (MDM) solutions.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused mindset with a commitment to delivering high-quality support.