ICT Manager (Infrastructure Change Management-ITIL/COMIT)
11 months ago
Responsibilities
Manage infrastructure needs to implement new and manage existing ICT systems
Facilitate project activities for a smooth rollout ..
Responsibilities
- Manage infrastructure needs to implement new and manage existing ICT systems
- Facilitate project activities for a smooth rollout and operations of the systems
- Oversee the change process for system deployment, operations and managing other suppliers
- Manage infrastructure development and maintenance issues with users and other suppliers
- Manage user expectations, maintain good rapport with users and understand users’ requirements
- Adhere to quality management system (“QMS”) and other audit requirements
- Provide with status updates of infrastructure development or maintenance
Requirements
- Degree in computer science/computer engineering or other relevant ICT disciplines
- Minimum of 5 years working experience in ICT infrastructure services, such as datacentre, disaster recovery, server, storage, network and desktop infrastructure
- Project management experience in multi-vendor environment
- Technical services delivery and management related certification, such as Information Technology Infrastructure Library (ITIL) and/or Certification in Outsourcing Management for IT (COMIT), or equivalent
- Knowledge and relevant experience in implementing and leading small to medium scale ICT infrastructure projects; Implementing and managing system infrastructure in cloud environment (e.g. AWS, Azure, GCP).
- Experience with working in the public sector/Government agencies
- Strong analytical, conceptualisation and problem-solving skills; results-oriented and customer-oriented; good team player with strong organisation and people management skills.
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