Our reputable client in Singapore is looking for a Digital Product Manager to join their team in Singapore.

1. Customer Issues & System Support

- Provide investigation support, track and monitor of reported customer issues escalated from front-office.

- Ensure reported issues are resolved timely, and any critical issues are timely escalated /communicated to stakeholders.

- Work closely with front-office and technology team to provide detailed customer issue and information to assist them with timely investigation, impact assessment, resolution, and root cause analysis (RCA).

- Initiate periodic meeting with technology and business partners to review and follow up on all open production tickets relating to digital channel services.

- Collaborate with cross functional technology & business partners to help speed up resolution of complex issues.

2. Servicing & Customer Experience Management

- Review customer satisfaction through tracking of support demand, and issue resolution turnaround time

- Perform analysis through data collated and identify process improvement or enhancement plans to reduce negative customer impact and improve overall customer satisfaction.

- Collaborate with journey owners to resolve identified customer journey gaps.

- Drive and execute channel process improvements to achieve operational excellence and better employee journeys.

Qualifications:

Experience in Customer Issues & System Support

Servicing & Customer Experience Management

Interested applicants may submit your detailed resume to [email protected] in MS Word format.

We regret to inform that only shortlisted candidates will be contacted.

EA License No. 01C4394 • RCB No. 200007268E • EA Registration No. R1329705 (Lopez Geraldine Pascual)

Role:

Property Officer (Estate Inspections / Facility Management / Up to $4000)

Interested applicants can send your resume to [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

• Singapore Based (Working Location: North / Northeast, Office at Ang Mo Kio)
• 5.25 Days work per week (8.30am to 5.30pm + OT, Sat: 8.30am to 1pm + OT )
• $2500 to $4000
• Min Diploma in Real Estate/Facilities Management/Building Services, Mechanical or Electrical Engineering or equivalent
• Able to work under pressure and work beyond normal working hours and on weekends/public holidays.
• Career Progression Opportunities

Job scope:

You will work closely with the Property Manager to provide excellent support to estate residents in executing daily estate inspections to ensure high quality standard of horticultural, maintenance and implement improvement works. In addition, you would need to manage and attend to residents/tenants’ feedback as well arrears cases.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

Key Responsibilities

Application Testing and Test Case Management:

• Create and maintain detailed test plans and test cases based on application requirements and user stories.
• Conduct thorough functional testing of the smart home application.
• Perform compatibility testing on various devices and platforms.
• Collaborate with the development team to ensure proper resolution of identified issues and verify bug fixes.

UI/UX Review:

• Evaluate the user interface (UI) and user experience (UX) of the application.
• Provide feedback and recommendations to enhance the overall UI/UX design.
• Work with the design team to implement UI/UX improvements.

Application Improvement:

• Collaborate with the development team to identify areas for application improvement.
• Assist in conducting usability testing and gathering user feedback.
• Document and report software bugs and issues for resolution.

Data Analytics:

• Collect and analyze user data to gain insights into application usage and performance.
• Assist in developing and maintaining data dashboards and reports.
• Contribute to data-driven decision-making processes to improve the application.

Operational Support:

• Monitor the application's operational performance and availability.
• Assist in identifying and resolving operational issues and disruptions.
• Collaborate with the IT and infrastructure teams to ensure seamless application operations.

Customer Support:

• Respond to customer inquiries, requests, and issues related to the application via email, chat, or phone.
• Provide clear and meticulous solutions to customer problems.
• Escalate complex issues to the appropriate team members when necessary.

User Training:

• Assist in creating user guides and tutorials for the application.
• Conduct training sessions for new users to ensure they can effectively use the application.

Documentation and Reporting:

• Maintain comprehensive records of customer interactions and resolutions.
• Prepare regular reports on common customer issues, operational status, and suggest improvements.

Ad Hoc Tasks:

• Handle various ad hoc tasks and projects as assigned by the team or management.
• Adapt to new challenges and contribute to the overall success of the department.

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, Data Science, or a related field.
• Strong interest in software development, data analytics, operational support, user experience, customer support, quality assurance, and UI/UX design.
• Familiarity with testing methodologies and tools
• Meticulous attention to detail in problem-solving, testing, and UI/UX evaluation.
• Effective communication skills, both written and verbal.
• Ability to work well in a collaborative team environment.
• Eagerness to learn and adapt in a fast-paced, dynamic work environment

What We Offer:

• Valuable hands-on experience in a startup environment
• Collaborative and dynamic work culture
• Opportunity to make a meaningful impact on the company
• Potential for future employment opportunities

1. OVERALL PURPOSE OF JOB

To ensure that operations of the assigned vessels is maintained safely and economically in accordance with Company's policy and owners’ commercial requirements; and that all essential support is extended to the vessel for the purpose, and for addressing emergencies

2. FUNCTIONS AND RESPONSIBILITIES

- Daily operations

- Shipboard inspection

- Oil Major/CDI & Other commercial inspections

- Incident/Accident/Crisis management & investigation

- Port, Flag State Inspections & Other Statutory Audits (ISM/ISPS)

- HSSEQ

- Crewing

- Dry docking & repairs

- Prepare docking report

3.EDUCATION AND QUALIFICATION

- Class 1 Certificate of Competency

- Class 2 Certificate of Competency and University Qualification

4. EXPERIENCE

- Vessel Manager

*Previous experience as Chief Engineer/Master for a minimum of 8 months on relevant type of ships.

*A proven track record as Superintendent for a minimum of 1 year in a shore based Shipping Company will have an advantage.

*Candidate who are deemed technically competent and without shore experience will be considered.

- Senior Vessel Manager

* Previous experience as Chief Engineer/Master for a minimum of 8 months on relevant type of ships.

*A proven track record as Superintendent for a minimum of 2 year in a shore based Shipping Company will have an advantage.

*Candidate who are deemed technically competent will be considered.

Job Function:

• Finance: Provide appropriate and accurate accounting records and financial statements in a timely manner
• Able to provide variance analysis of the accounts
• Able to extract and collate data requested for analysis, budget preparation/evaluation and adhoc reporting.
• Able to handle online cash management matters
• Liaise with external parties such as bankers, auditors and consultants.
• Administration: Provide administrative, clerical and reception support

Qualifications:

• Diploma or equivalent in accounting with at least 3 years’ relevant experience.
• Able to maintain a full set of accounts including preparation of financial statements
• Strong organizational and communication skills
• Meticulous with attention to details and precision in account reconciliation and report generation.
• A commitment to good interpersonal relationships, teamwork and support of organization's ministries
• A commitment to confidentiality regarding all financial records, both of the organization's and staff, and the members.
• Proficient in Microsoft office (Excel, Word)
• Knowledge of accounting software - MYOB etc is desirable

Short Listed Candidates will be Notified & Contacted.

PrimeStaff Management Services Pte Ltd

EA License No.: 95C5411

EA Personnel Reg. No.: R1106595

Job Responsibilities

• Act as an interface with stakeholders in the region - Thailand, Indonesia, Vietnam, Philippines, Malaysia, Singapore
• Being the point of contact for FM and building landlord
• Assist with tactical planning for the facilities team’s goals and objectives
• Manage & maintain facility management tasks as assigned
• Ensure appropriate follow-up with Japan HQ and regional local lead/representatives on data collections and coordination on key activity plans
• Seek to continuously improve processes, systems and overall suer workplace experience and satisfaction
• Assist with researching, analyzing and reporting budget
• Work with team members to identify and respond to any financial or budgeting related issues
• Help support facility specific cost savings targets to contribute to the account achieving significant savings
• Assist management and staff with operational reporting, budgeting, financial systems, purchasing as necessary.
• Support requests associated with Management, Operations and Financial audits
• Reporting to Japan HQ on facility related projects and updates as and when required

Job Requirements

• ITE / Diploma / Degree equivalent qualification in Hospitality / M&E / Property / Facilities Management / Engineering-related disciplines
• The ideal candidate should exhibit 3 - 5 years’ experience. Likewise, you should have established yourself as a professional within CMMS tool and project management.
• Sound interpersonal skills to manage diverse range of stakeholders and service providers
• Sound written and oral communication skills
• Demonstrated ability to manage multiple and complex projects and operational matters on a daily basis
• Proven capacity to understand and interpret commercial contracts
• Capacity to deal with ambiguity and address complex problems
• Sound computer skills in Microsoft Office

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 23754

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766