Responsibilities:

• Manage and analyze cases to determine required follow-up actions.
• Communicate effectively with appellants and internal stakeholders to address and resolve issues.
• Collaborate with various agencies to retrieve necessary data and inputs, ensuring compliance with process workflows.
• Investigate process gaps, identify root causes, and provide actionable recommendations for improvement.
• Coordinate with business process owners, ground users, and technical teams to implement changes.
• Support and conduct audits, track report submissions, and ensure compliance with reporting standards.
• Provide accurate and concise responses to queries received via phone or email, ensuring clarity and professionalism.
• Perform administrative tasks to ensure the completeness and accuracy of all processes.

Requirements:

• Demonstrated customer service experience with a strong track record of competency.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proven leadership experience is a plus.
• Detail-oriented, disciplined, service-oriented, and a collaborative team player.
• Proficiency in Microsoft Office applications, particularly Excel and Word.

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [email protected] for immediate processing.

Only shortlisted candidates will be notified.

Working hours: 3 rotating shift work (3 rest day every 2 weeks)

Location: CBD area

Entitled to Performance Bonus + AWS!

Responsibilities

The Facilities Techinican ensures that facilities are safe and functional by performing preventive and corrective maintainance activities. He/She conducts technical troubleshoooting for mechanical and electrical issues in compliance with the quality and safety standards, regulations and organizational Workplace safety and Health (WSH) practices.

• Perform daily operational activities which includes attending to customer's enquiries, needs and complaints.
• Perform preventive and breakdown techinical support and maintenance for mechanical/electrical services, plumbing & sanitary services, Aircon servicing and maintenance, ACMV systems, chillers and electrical control

Requirements

• Candidates with 2 years or more related experience in Facilities Management will be an added advantage.
• No experience is welcome to apply (on job Training)
• Positive attitude, good interpersonal and customer-centric skills

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified

We wish you all the best in your career search.

You are welcome to visit our website at www.rdtpsg.com

RD Trusted Partners Pte Ltd| EA License No.: 24C2352

Devon Yang Yue Teng | EA Personnel No.: R24123723

Key Responsibilities

• Strategic Planning: Lead the company's strategic, financial, and developmental decision-making processes.
• Department Oversight: Manage departmental operations and activities, including goal-setting, resource allocation, and policy implementation.
• Team Management: Oversee personnel matters such as recruitment, performance evaluations, feedback, and termination when necessary.
• Cross-Department Collaboration: Coordinate and work closely with other departments and their leadership.
• Progress Reporting: Provide regular updates on departmental performance and progress to senior management.
• Problem-Solving: Analyze situations to identify challenges and propose effective solutions.
• Decision-Making: Make timely, well-informed decisions aligned with the company's objectives and priorities.

EA Personnel R22110043 Tan Eng Kang

EA License 21C0430 A Dreamworks Company Pte Ltd

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Our Client:

• Reputable Engineering Company
• 5 Days, Monday to Friday
• Location: East Region
• Up to $5000 per month

Responsibilities:

• Communicating with upper management to develop strategic program and to exert strategic influence to align project’s with business’s goals.
• Define project scope, objectives, project budget, schedule and technical requirements from strategic plans.
• Responsible for the smooth running of projects by tracking progress and updating management on status, budgets, irregularities and risks timely.
• Ability to manage organization’s operation costing against project budget and expenses to attain revenue realization.
• Business Partnering focus with customers and the ability to detect unstated assumptions, resolve conflicts and handle complex management issues.
• Recognize risks that can impact project success and measuring them throughout the lifetime of the project.
• Monitoring program and project performance of both internal and external service providers.
• Handle escalations professionally with vendors and customers.
• Ability to perform Scalability, Interoperability and Portability Analysis.
• Create comprehensive project documentation such as training guides, quality assurance guidelines and project reports.
• Able to manage large and diverse teams handling different project segments.
• Presenting data and updates to Senior Management on projects’ performance.

Requirements:

• Minimum Diploma Certificate in relevant disciplines.
• Possess Project Management Professional (PMP) Certificate or equivalent is preferred.
• Minimum 3 years experience in manufacturing industry.
• Have experience in overseeing projects from scratch.

For interested applicants, please click “Quick Apply”

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Quay Choon Lan Joanne (Guo Chunlan) | EA Reg No: R24121479
JTE Recruit Pte Ltd | EA Lic No: 14C7215

• Procurement & Category Management Experience
• Stakeholders Management

Responsibilities

• Comply and uphold the integrity of the Group’s Procurement policy and procedures.
• Responsible for managing assigned Categories
• Manages the Source-to-Pay (S2P) process including sourcing of vendors, ITQ/ Tender, bid clarifications, negotiations, issue PO and facilitate vendor payment.
• Administer Purchase Orders and Contracts.
• Perform analysis and evaluation of vendors’ proposals.
• Negotiate with shortlisted vendors for best prices, delivery time, delivery term, payment term and other Contractual terms.
• Manage vendors, cost, quality and delivery performance.
• Provide support and guidance to stakeholders with regard to Procurement policy and procedures.
• Maintain documentation of all purchases and ensure traceability for audit.
• Follow up with vendors to ensure on-time delivery or any discrepancies.
• Identify cost saving opportunities and Term Contracts.
• Monthly reporting to Management.
• Maintain Contract database and ensure expiring Contracts are renewed timely.
• Any other ad-hoc duties as assigned

Requirements:

• Possess a Degree / Degree
• Possess minimum 5 years of related Procurement & Category Management experience
• Prior experience in sourcing of vendors and formulation of Contracts
• Possess sound knowledge of Contract Terms and Conditions
• Skilled in negotiations with vendors
• Ability to adapt business requirements and acquire Category/ product knowledge through close engagement with stakeholders
• Resourceful, meticulous and accurate with numbers
• Proactive with a strategic mindset and hands-on attitude

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Responsibilities:

• Audit Execution: Plan, perform, and lead internal audits focused on Change Transformation, covering project governance, Agile/Classic delivery, financial/resource management, and Ways of Working (WOW).
• Complex Audits: Handle high-risk, multi-location audits and collaborate with Group and Country stakeholders to address key concerns effectively.
• Reporting & Recommendations: Deliver clear, actionable, and value-added audit reports with recommendations to improve Change Management processes.
• Advisory & Knowledge Sharing: Provide guidance on Change Management to audit teams, assist in process standardization, and document risks, controls, and test procedures.
• Risk Assessment & Tracking: Conduct risk assessments, monitor key Change-related risks, and track audit issues raised by GIA, regulators, or monitors.
• Regulatory Compliance: Stay updated on laws, regulations, and emerging risks, ensuring adherence to the Group’s regulatory and business standards.
• Stakeholder Collaboration: Build strong working relationships with key business leaders, audit teams, and stakeholders to facilitate integrated audit work and sound recommendations.

Requirements:

• Experience & Knowledge: 5+ years in audit or Change/Project Management (preferably in banking/financial services), with expertise in Agile concepts and risk-based methodologies.
• Education & Certifications: Bachelor’s degree and professional certifications like CIA, CISA, PMP, or Agile Scrum Master are preferred.
• Skills: Strong analytical, problem-solving, and communication skills, with the ability to simplify complex technical issues for stakeholders.
• Interpersonal Abilities: Builds effective relationships with audit teams and business leaders, with a proactive, self-motivated approach.

Responsibilities:

• Influence business unit leadership to make sound strategic decisions for business
• Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations
• Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals
• Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions
• Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment

Technical Skills and Competencies:

• Active participation in strategic planning process, including development and execution of business campaigns
• To develop negotiation and presentation skills to communicate effectively and clearly to others
• To understand of audience engagement and other business support functions
• To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis
• To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options
• To develop company business campaigns and enhance campaign awareness and campaign visibility

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Service / Bar Crew (S$2,300 - S$2,700)

Job Description:

· Serve food and beverages, clear dishes, and maintain cleanliness in the outlets.

· Prepare food, drinks, and desserts at the bar, ensuring a sanitary environment.

Benefits:

· Annual Leave start from 7 days – 14 days

· Uniform & Laundry and meals provide in house

Overall requirements:

· Able to speak English & Mandarin fluently.

· Have experience in Chinese Cuisine.

· Knowledge in HACCP & 5S

Send resume to [email protected] or whatsapp +6580258726 if you are interested.

Jobskipedia aims to be the pioneering force in the HR Industry. Be part of the team the redefine the way people connect with opportunities. By collaborating closely with government bodies, it effectively connects jobseekers and employers, ensuring thorough and successful job-matching.

As a Management Executive, you will play a pivotal role in the way we reshape the future.

Roles and Responsibilities

Business Team

• Drive Sales Growth: Conduct the full sales cycle through cold-calling to generate the leads required to maintain a healthy lead pool. Funnel these qualifying leads through the sales pipeline.
• Client Management: Cultivate strong relationship with industry partners by identifying recruitment challenges that can be mitigated through our products and services.
• Lead and Mentor: Be the spokesperson for the company to advice your clients regarding the various recruitment solutions through funding support and outreach programs.
• Driven and Initiate: Be proactive and accountable for the sales KPI. Open to learn the industry knowledge through experiential learning.

Marketing Team

• Marketing Campaigns: Spearhead marketing campaign to generate new business opportunities.
• Strategic Planning: Orchestrate the full strategic planning to set the outline such as objectives and targets of the outreach programs.
• Market Trends: Understand the behaviors of both jobseekers and clients to better tailor these outreaches to the intended audiences. Develop creative campaigns to drive sales growth.

Recruitment Team

• Talent Acquisitions: Shadow the full recruitment cycle: Sourcing, Screening and interviewing of candidates
• HR Analytics: Internalize the pain points for recruiters to better tailor the products and services meet this challenges.
• Project Management: Undertake HR projects that are ongoing to better understand the implementations for employability facilities services.

Benefits and Compensation

• Permanent Role: The role will be offered after two years completion.
• Equity Share Holding: Permanent roles may be offered the possibility of equity sharing based on high performance.

Requirements

• Minimum 2 years of experience in any related field.
• Growth-mindset to take initiative towards career development.
• Able to thrive in fast-paced, dynamic and work independently.
• Capable of bouncing back from challenges and setbacks.
• High growth potential to lead in projects.

• Receive training and perform duties in various sections of company’s operations such as Service Department, Kitchen Department, Pastry Department, etc
• Gain deep and thorough knowledge of the company’s restaurant operation by rotating on each position
• Learn from experienced employees to acquire information about methods, procedures, and standards required to perform and excel in your training
• Progressively master the skills to run restaurant operations
• Acknowledge and achieve performance goals and objectives defined by management
• Consistently monitor individual performance and progression with your superior and management
• Upon completion of all basic training, set new goals and objectives with the management for your progression in the company
• Provide support as needed in various departments
• Perform ad-hoc duties as assigned by Superior

Job Requirements:

• Must possess at least Diploma in any field
• Applicants with relevant working experience in the related field will be an advantage, however applicants without relevant working experience also welcome to apply as full training will be provided
• Preferably Junior Executive specialized in Food/Beverage/Restaurant Service or equivalent
• Master more than one language will be an added advantage
• Comfortable working long shifts if required and on weekends and PHs

Job Requirements

1. Possess a bachelor’s degree or above in financial management, accounting, or a related field recognized by Singapore.

2. Have financial work experience in the technology, business services, or financial services industry, with priority given to those with experience in local Singaporean companies or multinational corporations.

3. Have 2-3 years of work experience in financial management or management accounting.

4. Have a deep understanding of SFRS or IFRS accounting standards and be familiar with the practical operation processes of ECI and ANNUAL FILLING.

5. Have good communication and collaboration skills in Chinese (Mandarin or Cantonese), able to communicate smoothly with international teams, and effectively execute headquarters’ requirements in a timely manner.

6. Have a good sense of business and tax policy sensitivity and judgment, pay attention to industry tax policy dynamics, and provide valuable financial and tax advice to the company.

Responsibilities

1. Responsible for the review and accounting of the company’s income and expenditure, ensuring compliance and accuracy in accounting treatment and archives.

2. Prepare individual and consolidated financial statements monthly.

3. Responsible for the company’s tax support and declaration work, ensuring that the company’s tax work strictly follows Singaporean regulations and processes.

4. Capable of handling relatively complex financial and tax issues, ensuring the realization of the company’s financial goals.

5. Interface with external agencies such as Singapore ACRA, IRAS, AR (Registry), auditors, and banks, and maintain good communication.

6. Act as a financial communication bridge between Singapore and the China headquarters, accurately convey information, and execute the financial requirements of the headquarters.

· Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

· Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

· Develop strategic plan for optimized productivity

· Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

· Adhere to company standards for excellence and quality

· Seek out opportunities for expansion and growth by developing new business relationships

· Provide guidance and feedback to help others strengthen specific knowledge/skill areas

· Maintain project timelines to ensure tasks are accomplished effectively

· Develop, implement, and maintain budgetary and resource allocation plans

· Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

· Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

This position is responsible for delivering quality food and maintaining kitchen standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Food preparation

• Verify that prepared food meets requirements

• Ensure quality control and presentation of the food

• Adhere to safety procedures

• Ensuring proper handling and storage of all food items in accordance with the standards and sanitation regulations

• Handle equipment, appliances, supplies, and tools

• Prepare and cook customer’s food order

• Preparing hot and cold dishes and executing requests based on required specifications

• Maintain cleanliness and hygiene of the kitchen

• Understanding and complying with the mandatory hygiene standards and requirements

• Assist in dishwashing duties

• Perform any other duties assigned by Chef

REQUIREMENTS

• Relevant experience will be an advantage

• Ability to work independently and in a team

• Physically and mentally fit and able to work in a fast-paced and demanding environment

• Willing to work shifts, weekends, and public holidays

We’re on a mission to make financial services accessible and effortless for SMEs. As one of Singapore’s latest digital wholesale banks fully regulated by MAS, we’re committed to continuous innovation to bring about simpler, safer and more rewarding financial services. #bringingaboutwhatsnext

Responsibilities

• Drive heightened standards on collection strategy and risk segmentation to improve collection management efficiencies and effectiveness, leveraging data analytics
• Establish a framework for productivity metrics, benchmarking and performance monitoring
• Drive enhancement of collection system, dashboard and process to gain efficiency and effectiveness in delinquency and NPL management
• Establish and execute restructuring program, working closely with Credit Approvers
• Understand drivers for delinquency and loss rates, recommending collection strategy changes proactively
• Establish collection playbook to support consistent implementation of policies/processes to other markets
• Perform front end or backend collection and recovery for non-performing loan, working with law firms and real estate agencies
• Coach and supervise junior collectors

Requirements

• Minimum 10 years of Collection Management experience covering Unsecured And Secured Portfolio in the banking or financial industry
• Preferably possess the following complementary work experience in:
• SME Credit
• Restructuring
• Credit loss recognition and forecasting
• Degree holder, preferably in risk management discipline
• Good inter-personal, communication & writing skills
• Meticulous with strong analytical and problem-solving skills
• Motivated and collaborative team player with ability to consider the broader picture
• Proficient in computer applications (MS Office and preferably SQL or data analytics tools)
• Credit Risk/Collection Experience: 10-15 Years

Cost Tracking and Analysis:

• Monitor and track costs across projects, operations, and logistics functions to ensure alignment with key stakeholders
• Perform monthly cost analyses to compare actuals against budgets, identifying variances and ends to support strategic decision-making.

Budgeting and Forecasting Support:

• Collaborate across departments to assist in forecasting activities, and help to develop and maintain cost-effective budgets.
• Prepare accurate cost forecasts and contribute to the budgeting process to support financial planning.

Reporting:

• Produce and provide regular reports on costs, budgets, and variances to keep stakeholders informed and facilitate transparency.
• Generate insightful cost and expenditure reports to support proactive cost management,

Project Cost Management:

• Manage project-specific cost tracking to ensure expenditures stay within budgeted limits and align with financial goals.
• Conduct spot checks on cargo and post-project cost reviews to assess profitability, addressing overspending when identified.

Invoicing and Activity Tracking:

• Generation and processing of invoices, Keeping and maintaining records of contracts, sales agreements, services, and activities are in cost tracker accurately.
• Support accounts receivable (AR) tracking by updating records and ensuring timely invoicing.
• Organize and document all invoices for easy access and retrieval.

Customer Service and Issue Resolution:

• Address customer inquiries and disputes about invoices, handling adjustments, and clarifying incorrect charges.
• Collaborate with finance, operations, and customer care to resolve invoicing issues promptly and enhance customer satisfaction.

Job Description & Requirements

- Assigned to Business Development Manager as their Sales Support

- Provide RFQ, source rate with airline and oversea agents

- Daily shipping co-ordination of AIR/SEA/Cross Border /3RD PARTY shipments

- To handle billing advise and recoveries

- Administrative support (filing, circulation, preparation/generate report and etc.)

- To undertake new projects/new assignment given from time to time

- To represent sales department in various taskforce/committee

- Other duties as assigned by the Department Manager

Job Requirement

• Good interpersonal and communication skills
• Strong ownership and sense of responsibility
• Ability to manage multiple tasks efficiently
• Excel skills will be an advantage

Benefits

• Good structured career progression
• Comprehensive training will be provided
• Monday – Friday (5 days standard Office hour)

Job Overview:
The Estate Management Executive is responsible for overseeing the operations and management of real estate properties within the company’s portfolio. This role ensures the effective maintenance, safety, and operational efficiency of the estate, enhancing the tenant and visitor experience. The Estate Management Executive works closely with tenants, contractors, property owners, and other stakeholders to ensure compliance with regulations, uphold the property’s value, and meet the overall objectives of the estate.

Key Responsibilities:

1. Property Management & Maintenance:

• Oversee the daily operations of the estate, ensuring smooth functioning and compliance with relevant laws and regulations.
• Coordinate regular maintenance and repairs, addressing any issues with the building, equipment, or facilities.
• Work with external contractors, suppliers, and service providers for maintenance, cleaning, and other services.
• Monitor building conditions and carry out inspections to ensure property is safe, clean, and in good repair.

2. Tenant Relations:

• Serve as the primary point of contact for tenants, addressing concerns, complaints, and requests in a timely and professional manner.
• Maintain good relationships with tenants to ensure high levels of tenant satisfaction.
• Coordinate tenant move-ins and move-outs, including preparing the estate and ensuring all requirements are met.
• Ensure that lease agreements are adhered to and assist with lease renewals or terminations.

3. Financial Management:

• Assist with budgeting and forecasting for estate-related expenses.
• Monitor operating costs and identify opportunities for cost reduction or efficiency improvements.
• Prepare and track invoices for services provided to the estate, ensuring timely payments and collections.
• Support the financial management of the estate, including tracking rent payments and arrears.
  

4. Project Management:

• Assist in planning and overseeing small to medium-scale estate-related projects, such as renovation, upgrades, or facility improvements.
• Work with contractors and vendors to ensure project timelines and budgets are adhered to.
• Report on the progress of ongoing projects and ensure minimal disruption to tenants.
  

5. Administrative Support:

• Maintain accurate records related to estate operations, tenant agreements, and service contracts.
• Prepare reports on property performance, maintenance activities, and tenant satisfaction.
• Organize and maintain documentation related to regulatory compliance, such as permits and licenses.
  

6. Stakeholder Coordination:

• Liaise with external parties, including local authorities, vendors, contractors, and service providers, to ensure the estate’s smooth operation.
• Collaborate with property owners or senior management to address any specific concerns or strategic decisions.

7. Sustainability and Environmental Initiatives:

• Promote and implement environmentally sustainable practices within the estate, such as waste reduction, energy-saving initiatives, and green building certifications.
• Assist in achieving sustainability targets for the property.
  

Qualifications and Skills:

i. Education:

• A diploma or degree in Estate Management, Property Management, Business Administration, or a related field is preferred.
  

ii. Experience:

• 2-4 years of experience in property or estate management, facilities management, or related roles.
• Knowledge of property laws, leasing, and tenant management practices is an advantage.
  

iii. Skills:

• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities, with a customer-focused attitude.
• Ability to manage multiple tasks and prioritize effectively.
• Strong problem-solving and conflict resolution skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Familiarity with property management software is a plus.
  

iv. Personal Attributes:

• Proactive and detail-oriented with a high level of professionalism.
• Able to work independently and as part of a team.
• Strong negotiation and decision-making abilities.
• Comfortable working in a dynamic, fast-paced environment
  

Responsibilities:

• Collaborate with engineering, design, and product management squad members to translate high level feature requirements into comprehensive and technically sound product specifications.
• Drive the product development process for your squad from concept through design, build, release, and improvement.
• Ensure product quality and delivery timelines by maintaining a prioritised product backlog, collaborate with engineering and QA to execute on the product roadmap through AGILE sprints.
• Work cross-functionally with partner success and sales to drive product adoption and ensure partner requirements are met.
• Conduct in-depth market research and competitor analysis to avoid “reinventing the wheel”
• Collaborate with the product director to build a commercially viable product strategy and roadmap.
• Grow your team’s capability and productivity through structured training and team management.

Qualifications and skills:

• 3+ years relevant product management experience
• Able to write system specification and requirements (e.g. user story, acceptance criteria, activity diagram, class diagram, entity diagram, etc.)
• An analytical and data-driven approach to problem solving
• Effective cross-functional communication and team management skills
• Project management skills to ensure high quality and timely delivery
• Experienced with relational data modelling
• Excellent communication and presentation skills in English

Will be a plus:

• Degree/working experience in software engineering, computer science, information technology or related fields
• Knowledge of domain driven design best practices
• Experienced with B2B domains or working experience in enterprise Saas companies
• Entrepreneurship spirit

Short introduction

We’re looking for a Workforce Management Specialist to join our team in the Singapore office!

As a member of the WFM team you will be vital in ensuring agents are scheduled to be working at the right place and at the right time. You can expect to be working with a number of stakeholders from operational teams, product teams, and analysts, across all levels. You’ll be leveraging our WFM tools, providing support and expertise to our agents and operational leads. This coupled with deep understanding of our customers' needs, you will have a direct impact on helping our customers get support when they need us as well as enabling our agents to do their best work.

We are looking for superstars in both Scheduling and Intraday functions and will discuss your preference and forte during the interview rounds.

Your Mission

• Know exactly where SLAs and our metrics stand at any given time
• Create regular health reports for stakeholders and have a full understanding of the status of our queues, ready to articulate to our stakeholders
• Understand our forecasts and be able to iterate with your expertise and provide recommendations on how we can improve
• Introduce alternative forecasts when asked, based on the situation
• Help to create and execute the strategic plan and objectives outlined on a weekly basis, as well as collaborate to achieve our higher-level OKRs
• Independently and proactively make decisions and take actions based on established guidelines, data analysis and best practices
• Communicate with precision to relevant teams about ways to improve our SLAs, operational efficiency and distribution of our agents
• Ensure your stakeholders are constantly aware of what you’re working on and how you’re supporting them, actively aligning on priorities and action plans
• Carry out all necessary tasks related to managing our queues, including reviewing and iterating forecasts, creating scheduling patterns, publishing schedules, and working with the wider WFM team to find solutions that align with our objectives
• Create and/or adjust agents schedules for our teams based on the latest forecasted volumes to optimise to SLAs
• Confidently and calmly handle incidents and manage stakeholders while devising steps to mitigate the situation
• Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices

This role will give you the opportunity to

• Solve a truly global challenge - our rapid growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission
• Be an impactful member of the team which will give you an opportunity to have a say in anything and everything the team will decide and build
• Process large amounts of raw data and present using G Suite, advanced Excel techniques, and internal tools.

About you

• Are a Singaporean Citizen/PR. Please note that we are unable to sponsor visas for this role.
• Have at least 1 year of relevant Workforce Management experience (in-house or in an outsourcing environment) with contact centre planning, scheduling and intraday management using workforce management tools.
• You possess strong problem-solving skills and can efficiently manage multiple deadlines and stakeholders with varying priorities. Additionally, you are dedicated to our mission at Wise and prioritise customer satisfaction.
• You’re a good communicator. You’ve got excellent verbal and written English skills and you’ve worked internationally, cross-team, or cross-geo before, so you’ll quickly pick up on how best to communicate effectively across different cultures and time zones. We want someone who can effectively communicate complex information clearly to a non WFM/technical audience.
• You welcome an open feedback culture, happy both giving and receiving feedback to or from anyone in the organisation. You get it done. You have track record of identifying and resolving issues independently, taking initiative even under unfamiliar or ambiguous circumstances
• You understand numbers. You’re keen to work with numbers and use them as a guide to solve problems but can also keep a human aspect in mind
• Lean knowledge to document and improve processes in a structured manner is preferred but not required