Operation Specialist | Up to $2,850 | 5 Days | Dhoby Ghaut

Location: Plaza Singapura

Working days: 5 days, 44 hours (Rotate shift based on roster)
Weekday: 11.45am to 9.15pm
Weekend: 8.45am to 6.15/7.15pm
Salary: $2,300 - $ 2,850

Key Responsibilities:

Primary Role

• Assist the Store Leader with the day-to-day operations of the Plaza Singapura branch.
• Oversee daily sales payment collections, always ensuring accuracy and compliance.
• Supervise and monitor Part-Time cashiers in managing payments and other cash-related transactions.
• Respond to customer inquiries through in-store interactions, email, phone calls, or messaging platforms, providing prompt and helpful assistance.
• Maintain appropriate stock levels within the store and ensure accurate product tagging, pricing, and descriptions.
• Uphold the highest standards in visual merchandising by maintaining and presenting display products to a high standard.

Secondary Role

• Support cross-functional cashiering or sales duties at Plaza Singapura, Music Square store when needed.
• Perform any other ad-hoc tasks assigned by the Store Leader.

Requirements:

• Minimum GCE O-Level & above
• 2 to 3 years of retail working experience
• Possess knowledge of Guitars, Drums or Keyboard products.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Description:

Responsibilities include, but are not limited to, the following:

• Creating and configuring connection properties in Coupa to enable integration to Oracle ERP system, and test the connection to ensure it’s configured successfully
• Create business functionality test cases, working with Procurement, Finance, Coupa and Oracle teams, and delivering testing scripts for Invoices, Expense Reports, Supplier and Budget
• Identify testing resources and dates
• Create and review integration test cases, working with Procurement, Finance, Coupa and Oracle teams.
• Ensure data is properly mapped and integrated from Coupa to the new ERP system and vice versa
• Collaborate with internal and external stakeholders to ensure effective and successful integration outcomes.
• Provide updates on integration timelines, testing outcomes
• Provide training support to ensure successful implementation of UAT programs

Job Requirements:

• Possess solid grasp of technical architecture concepts
• Proficient in Microsoft Excel, PowerPoint and Word and Power Apps
• Experience of using e-Procurement system will be a plus
• Candidate should have a good understanding of e-Procurement tools (e.g. Coupa, Ariba, I-valua, etc.), and preferably deep understanding of Coupa core system and its customisations
• Experience in integration testing
• Bachelor’s degree as a minimum academic qualification
• 2+ years experience within system integrations – preferably both API and flat files

Interested applicants please send your resume in MS Words format to [email protected] and attn it to Tan Joanna (R1104661)
Short listed candidates will be notified

www.ambition.com.sg
EA Registration Number: R1104661
Data provided is for recruitment purposes only
Business Registration Number: 200611680D. Licence Number: 10C5117

The client is the world leading semiconductor company from USA. It is ranked as one of the “Top Best Places to Work in Singapore”. Below position is open urgently.

Position: Content Writer (12 months)

Location: Woodlands

Working Hour: Office Hours (Monday – Friday)

Responsibilities:

• Manufacturing BluePrint PM SOPs Support.
• Conversion of FE Equipment PM Manual in Word to individual HTML SOPs.
• Handle and convert text content in different language (word.doc) to HTML format.
• Engineering Change Notification (ECN) support.
• Any other BluePrint PM SOPs Support.

Requirements:

• Diploma or Bachelor degree in any discipline.
• Basic HTML 5 writing experience.
• Fresh Graduates with learning mind are welcome.
• Proficient in speaking, reading, and writing Mandarin, Japanese, and English, with strong communication skills for engaging with stakeholders. Experienced in handling and converting text content in multiple languages (word.doc) into HTML format, including managing translated content.

**Interested candidates, kindly email updated resume to [email protected] with Subject of "Technical Writer", thank you.

Join Indigo Education Group as an Enrolment Specialist and Make a Difference in Students’ Futures!

At Indigo Education Group, we believe in transforming lives through education. As Singapore’s premier tuition centre, we are dedicated to providing top-tier educational support to students across all academic levels, helping them reach their full potential and achieve their dreams. We’re not just a place to work—we’re a community of passionate educators, support staff, and innovators committed to making a difference in the lives of thousands of students.

Now, we’re looking for dynamic and enthusiastic individuals to join our team as Enrolment Specialists!

Why You’ll Love Working with Us:

• Be Part of a Mission: You’ll help guide students and parents through one of the most important decisions in their academic journey, making a direct impact on their futures.

• Career Growth: We provide continuous training and development opportunities, ensuring you have the tools to succeed and grow with us.

• Collaborative Culture: Work closely with our dedicated teaching and operations teams in a supportive, positive environment where innovation and teamwork are encouraged.

• Exciting Challenges: No two days are the same! You’ll engage with diverse families, learn about their needs, and find solutions that align with their academic goals.

• Competitive Compensation & Benefits: Enjoy a comprehensive package that includes attractive bonuses, health benefits, and more.

• Flexible Work Environment: Our vibrant and convenient central locations make it easy to balance work and life while staying productive.

What You’ll Do:

• Student and Parent Consultation: Engage with parents and students, understand their needs, and recommend the best Indigo programmes to help them succeed.

• Onboarding & Enrolment: Guide students through the enrolment process, ensuring a seamless and enjoyable experience.

• Customer Relationship Management: Maintain positive relationships with prospective and current families, addressing queries with care and professionalism.

• Support Indigo’s Mission: Represent Indigo’s values of integrity, innovation, and inspiration in all interactions, becoming a trusted advisor to families.

What We’re Looking For:

• Passionate about education and helping others achieve their goals.

• Excellent communication and interpersonal skills.

• A problem-solver with the ability to think on your feet.

• Previous experience in customer service or sales (education-related is a plus).

• Proactive, organized, and able to thrive in a fast-paced environment.

Ready to inspire and help students unlock their full potential? Join us at Indigo Education Group, where every day is an opportunity to make a difference!

Apply now and be part of a passionate, forward-thinking team dedicated to shaping Singapore’s future—one student at a time.

Location: Alexandra

Salary: $4,500 - $5,500

Key Responsibilities:

• Assist in planning and executing tailored marketing strategies for various business units to achieve their goals.
• Ensure timely briefing, production, and implementation of all advertising and promotional activities, including both above- and below-the-line campaigns, in-store marketing materials, price adjustments, and new product launches.
• Conduct market research and analysis to identify key consumer segments, market trends, and competitor activities.
• Perform regular store visits to assess product display, track competitor activities, and gather insights from retail partners.
• Track and evaluate trade promotion effectiveness, analyzing ROI and recommending enhancements for future campaigns.
• Collaborate with creative and digital agencies on content updates for websites and social media, in-store visual merchandising, renovations, and ad hoc projects.
• Prepare various reports to support marketing initiatives.
• Provide support for additional tasks and projects as assigned.

Requirements:

• Diploma in Marketing or a related field is preferred.
• 2 years of relevant experience, ideally in the consumer electronics industry.
• Strong problem-solving skills, a results-oriented approach, and excellent communication abilities.
• Detail-oriented with strong multitasking skills and a passion for delivering projects on time.
• Positive attitude and a willingness to learn.
• Proficiency in Microsoft Office Suite.

Interested applicants, please email your resume to [email protected]

Tan Li Lian

EA 01C3135

Reg R1100465

The Client is a prestigious global bank and they are seeking individuals who are enthusiastic about the investment market to join their team of investment advisers to bring greater value to their clients.

About the job

• Work closely with relationship managers to understand clients investment needs & preferences and risk appetite, thereafter, providing sound recommendations and advisory.
• An ideal candidate should have a strong understanding of investment products such as UTs, Bonds, Equities & structured products.
• Keep up with market trends & news and provide timely updates to the relationship managers & clients.
• Work together with the team and contribute to the production of collaterals for internal and external stakeholders.
• Adhere to all company policies & regulations.

Skills and experience required

1. Minimum 5 years of relevant banking sales experience
2. Good communication & interpersonal skills
3. Good understanding of financial markets & investment instruments

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R2199597

The client that we are partnering with is one of the world's leading bank and they are looking to expand their team of insurance specialist to support their relationship managers.

About the job

• Conduct financial needs analysis to understand customers' financial goals
• Provide financial product advisory to bank clients according to their needs
• Adhere to compliance and regulatory standards
• Engage in networking and marketing campaigns organised by the firm

Skills and experience required

• Minimum Diploma required
• Minimum 1 year of wealth management / insurance sales
• Good effective communication skills

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R2199597

Our client helps people to live better by moving better. They are expanding their team and is seeking Exercise Specialists to work in partnership with physiotherapists to help their clients rehabilitate post-surgery and recover from injuries.

As an Exercise Specialist, your primary role is:

• To conduct exercise sessions as part of a broader rehabilitation treatment plan for clients with musculoskeletal injuries;
• To help clients with injuries move and live better through exercise.

Work hours: Mondays to Fridays, 9am-6pm (subject to client's schedule) and alternate Saturdays 9am-1pm

Work location: Raffles Place, HarbourFront, or Tampines. Location assigned based on needs and candidate's suitability.

Requirements

• Strong growth mindset and proactive (i.e., take charge of their own learning)
• Eager to learn and apply their learning (i.e., inquisitive, open to feedback)
• Able to speak well
• Comfortable interacting with people
• Comfortable working in a multi-disciplinary team

The role is open to:

• Fresh graduates from Sport Science programmes;
• Physical therapy assistants from hospitals/private clinics (must have prior experience in doing exercise-related therapy); or
• Personal trainers who are looking to focus on rehab.

Benefits

• 6-month training provided
• Salary adjustment up to $3,100 upon completion of 6-month training and probation
• Bonus from 0.5 month based on appraisals (every 4 months) (i.e., 3 appraisals per financial year).
• Medical/Dental benefits
• Annual Leave

Apply now if you have the relevant training/experience and are keen to help people live better by moving better: https://apply.remotejobsasia.com/jobs/Careers/758310000002085041/Exercise-Specialist?source=CareerSite

For clarifications, please contact karyn(@)jobsjolt.com (Reg: R24120779)

Employment Agency: Jobs Jolt Private Limited

EA Licence No.: 24C2131

www.jobsjolt.com

We also operate Remote Jobs Asia www.remotejobsasia.com

Our client is a local leading player in Real Estate Industry, well-known for its diverse portfolio of properties and sustainable urban solutions. They are currently looking for several Retail Property Leasing Specialist due to team expansion. They are located at Central - easily assessible.

Responsibilities for Retail Property Leasing Specialist:

• Responsible for identifying and engaging potential retail tenants.
• Conduct market research, strategic networking, and proactive outreach.
• Manager will lead and mentor the team, ensuring the successful implementation of leasing strategies
• Primary focus will be on maximizing rental income and maintaining high occupancy rates.
• Responsible for finalizing lease agreements and managing documentation
• Build and maintain relationships with different stakeholders

Requirements:

• Diploma in any discipline
• Min 2 years of leasing experience
• Good communication and negotiation skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Location: Alexandra
Salary range: $2,800 - $3,500

Responsibilities:

• Efficiently handle and resolve customer inquiries received through phone, email, social media, and live chat.
• Collaborate closely with internal teams to ensure timely resolutions.
• Proactively identify and escalate trends, potential issues, and recurring service failures to the team lead or manager, implementing corrective actions to prevent future occurrences.
• Accurately log all customer service requests and follow-up interactions in the CRM system in a timely manner.
• Assist in processing and invoicing of local and export spare part orders.
• Prepare and generate weekly customer service reports, as well as monthly reports for the Business Unit (BU) and Head of Department (HOD).
• Manage spare parts inventory effectively.
• Undertake additional duties and project work as assigned.

Requirements:

• Previous experience in a call center, banking, or customer service environment is preferred.
• A positive mindset with a “CAN-DO” attitude and a passion for delivering high-quality customer service.
• Excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Familiarity with SAP is an advantage.
• On-the-job training will be provided to ensure proficiency in role requirements.

Interested applicants, please email your resume to [email protected]

Tan Li Lian

EA 01C3135

Reg R1100465

POSITION SUMMARY

• Assist the Store Manager in achieving sales goals, monitoring expenses and consistently provide customers with the highest level of service.
• To provide supervision assistance where and when necessary in the Store.
• To take an active role in maximizing sales – individual vs store sales target.
• Maintain inventory integrity – minimise stock losses & insure monthly (& daily if necessary) stock counts.

KEY AREAS OF RESPONSIBILITIES

• Lead and own full accountability of store Beauty Sales target (with key focus in Fine Fragrance unit target) alongside Store Manager.
• Ensure Fragrance retail associates in the store demonstrate and practice high quality of Fine Fragrance selling behaviour.
• Connect with customers and determine their needs.
• Ability to identify customers' fragrance profiles, personalities, and preference.
• Create a luxury experience with brand-specific selling behaviour (including product demonstration).
• Empower the customers through fragrance matching and fitting, teaching them how to use their VS fragrance.
• Achieve sales objectives by engaging customers in Fragrance, through cross-selling from Lingerie and recruitment of new customers.
• Attract new VS Fragrance customers.
• Express a passion for Fragrances.
• Inspire customers with expertise on fragrance trends and knowledge.
• Attend seasonal training seminars and/or digital learning modules.

Job Description

• Industry/ Organization Type: Manufacturing/ Smart Monitoring Systems
• Position Title: Maintenance Specialist
• Working Location: Ang Mo Kio
• Working Hours: 5 Days (Mon – Fri, 8 AM – 5 PM)
• Salary Package: Basic Salary $4,000 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Regularly perform preventive maintenance on building monitoring and control systems, environmental monitoring systems, and related equipment to ensure they work optimally and avoid breakdowns.
• Quickly diagnose and fix issues in SCADA systems, PLCs, HMIs, DDC controllers, and other mechanical, electrical, and electronic equipment.
• Assist in installing, setting up, and testing new equipment and systems, including SCADA, PLCs, HMIs, and DDC controllers.
• Conduct routine inspections and tests on equipment and systems to spot potential issues and ensure they meet safety and performance standards.
• Keep accurate records of maintenance activities, repairs, and inspections. Update maintenance logs, equipment manuals, and system documentation.
• Monitor and manage inventory of maintenance supplies, tools, and spare parts. Order necessary supplies to ensure they are available when needed.
• Follow safety protocols and guidelines to maintain a safe working environment. Identify and report potential safety hazards.
• Provide support to other departments and assist with special projects, especially those involving SCADA, PLCs, HMIs, and DDC controllers.

APPLY NOW!!!

• Diploma or Certificate in Mechanical, Electrical, Automation, or a related field.
• Experience with SCADA systems, PLCs, HMIs, DDC controllers, and related equipment.
• Strong understanding of preventive maintenance practices and procedures.
• Ability to read and interpret technical manuals, blueprints, and schematics related to control systems and automation.
• Proficiency with hand and power tools, as well as diagnostic equipment.
• Strong problem-solving skills and attention to detail.
• Good physical condition to perform physically demanding tasks.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68842 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161

Adelin Chong | EA Reg No.: R1875641

Position Overview:

The Traditional Chinese Fermentation Specialist will be responsible for creating a variety of traditional fermented foods and sauces that enhance the flavors of our La Mian, Korean BBQ, and fine dining Chinese cuisine. This role will involve research, recipe development, and hands-on production, ensuring the highest standards of quality and authenticity.

Key Responsibilities:

1. Research and Development:

• Study and implement traditional fermentation techniques and recipes, focusing on various Chinese fermented products such as soy sauce, black vinegar, pickled vegetables, and other unique sauces.

2. Production:

• Oversee the fermentation process, including preparation, monitoring, and quality control of fermented products.

3. Ingredient Sourcing:

• Source high-quality, authentic ingredients and seasonal produce to be used in fermentation processes.

4. Menu Development:

• Collaborate with the culinary team to integrate fermented products into existing and new menu items, enhancing flavor profiles and authenticity.

5. Education and Training:

• Provide training to kitchen staff on fermentation techniques, including food safety practices and handling procedures.

6. Quality Assurance:

• Maintain strict hygiene and quality standards throughout the fermentation process, ensuring all products are safe and meet culinary standards.

7. Customer Engagement:

• Participate in events, workshops, or tastings to educate guests about fermentation and its role in enhancing traditional Chinese cuisine.

8. Documentation:

• Maintain detailed records of fermentation processes, including recipes, timelines, and observations for continuous improvement.

Requirements:

• Proven experience as a chef or fermentation specialist, preferably with a focus on traditional Chinese cuisine.
• Strong knowledge of fermentation techniques and their applications in cooking.
• Passion for culinary arts, particularly in traditional Chinese cooking.
• Ability to work collaboratively in a fast-paced kitchen environment.
• Excellent organizational skills and attention to detail.
• Knowledge of food safety and sanitation regulations.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in digital marketing tools and platforms.
• Creative mindset with the ability to think outside the box.
• Strong problem-solving skills and attention to detail.
• Ability to work under pressure in a fast-paced, dynamic, and challenging environment.
• Effective communication skills at all levels, with receptiveness to feedback. Knowledge of Mandarin is an advantage.

Responsibilities

• Ability to lead the team and assist in preparation of BIM model and content for BIM Coordination meetings
• Adhere to BIM execution plan and project workflow criteria under the direction of Architect incharge
• Support project team and efficiency in workflow to achieve BIM deliverables as per requirements timely
• Leveraging BIM software and tools as a methodology to coordinate design documentation
• Assist in updating BIM standard and template for the project
• Be familiar with BIM submission, regulations and guidelines
• Provide guidance and conduct in-house BIM training to other team members
• Develop discipline specific BIM modelling content

Requirements

• Degree in Architecture or equivalent from any recognised tertiary institution preferred
• Specialist Diploma in BIM
• Minimum 5 years relevant working experience in building construction (Architecture), Singapore
• Good knowledge of Authorities' requirements and overall project process
• 5 days work week, Mondays to Fridays
• Working location: Central, Singapore

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

We are searching for a highly independent and result-oriented Customer Service Specialist / Senior Specialist!

You will be part of the Customer Service team and will be supporting the management of our Call Centre service provider to deliver outstanding customer experience to Scoot’s guests.

Responsibilities

Call Centre Operations Management

• Support Manager in the operational matters of the Call Centre and work closely with the appointed vendor to ensure that agreed service levels are met and maintained
• Support Manager to manage the Call Centre operations processes and procedures and identify gaps/ key areas to improve in order to achieve better performance of the Call Centre
• Monitor Call Centre Customer Satisfaction Score (CSAT) / Dissatisfaction (DSAT) scores weekly and work closely with the appointed vendor to identify root cause of customer dissatisfaction and ways to improve customer satisfaction
• Monitor CRM system to ensure Call Centre clears the ‘Call Centre Level 1 (CCL1)/ Call Centre Level 2 (CCL2) Escalation’ and ‘CC Fulfillment’ queues and there are no backlogs
• Manage escalated cases pertaining to Call Centre, perform root-cause analysis and implement initiatives for improvement
• Support Manager to review and update phone lines and IVR call flow/ messages, as and when required
• Support Manager in Customer Relationship Management (CRM) system enhancements and identify key drivers to enhance productivity and effectiveness of the Call Centre

Passenger Notification

• Trigger Schedule Change notification (including flight cancellation, gauge changes) on a timely manner and coordinate with Call Centre Team if callouts are required
• Trigger ad-hoc passenger notification (overbooking, change of airport terminal, limited in-flight services etc.) and follow-up with any related workflows (e.g. refund/ rebook), as and when required
• Support manager in coordinating with Planning and Grounds Team in overbooking situations to determine whether voluntary or involuntary offload is required
• Support manager in coordinating with Planning Team during mass schedule change and/or cancellation to determine if the PNRs can be placed in multiple queues (notification to be staggered for call centre surge management)
• Monitor ad-hoc disruption during Disruption Week and ensure that Call Centre Team sends out passenger notification on a timely manner. Duty personnel will update template in CRM system as and when required and will be the point of contact for any issues faced by Call Centre Team

Escalated Cases Management

• Review escalated cases from the Call Centre and internal business units and provide the appropriate recommendations/ approvals
• Monitor and follow up to ensure that payment or system issues highlighted by the Call Centre are rectified by the responsible stakeholders
• Work closely with external stakeholders in handling customer enquiries for interline passengers

Call Centre Quality and Training

• Perform monthly call monitoring audit based on stipulated sample size and identify gaps and areas to improve the quality performance of the Call Centre
• Participate in weekly call calibration (to reduce variance in call monitoring scoring) and monthly QA review with Call Centre vendor, as and when required
• Work with relevant team in reviewing the call monitoring form and guidelines during the quarterly/ biyearly review exercise
• Identify common errors and service lapses made by call centre and highlight to Manager for coordination with relevant team on refresher/ reinforcement training
• Identify changes or updates required to the call centre operational processes/ procedures and highlight to Manager for coordination with relevant team to update Manual and training materials.
• Review the Knowledge Check (KC) and Dip Check (DC) questionnaires provided by Call Centre Vendor

Project and UAT Management

• CRM System POC for Customer Services department to bridge discussion on system enhancements
• UAT support on product and system upgrade and enhancement – Representative for CS and/or call centre, participate in project meetings and perform UAT prior to launch

Requirements

• Degree holder or a Diploma holder with 3-5 years experience in call centre/ customer service
• Preferably with experience in call centre management and is familiar with call centre metrics and Key Performance Indicators (KPIs)
• Ability to work within tight deadline and multi-task in a fast-paced environment
• Ability to articulate thoughts/ ideas with good communication and interpersonal skills
• Ability to work well as an individual as well as in a team
• Prior experience in aviation industry will be an added advantage

Operation Specialist

Salary: $2,300 - $2,850

Working days: 5 days, 44 hours (Rotate shift based on roster)

Weekday: 11.45am to 9.15pm

Weekend: 8.45am to 6.15/7.15pm

Working Location: Plaza Singapura

Key Responsibilities:

• Assist the Store Leader with the day-to-day operations of the Plaza Singapura branch.
• Oversee daily sales payment collections, always ensuring accuracy and compliance.
• Supervise and monitor Part-Time cashiers in managing payments and other cash-related transactions.
• Respond to customer inquiries through in-store interactions, email, phone calls, or messaging platforms, providing prompt and helpful assistance.
• Maintain appropriate stock levels within the store and ensure accurate product tagging, pricing, and descriptions.
• Uphold the highest standards in visual merchandising by maintaining and presenting display products to a high standard.
• Support cross-functional cashiering or sales duties at Plaza Singapura, Music Square store when needed.
• Perform any other ad-hoc tasks assigned by the Store Leader.

Requirements:

• Minimum GCE O-Level & above
• 2 to 3 years of retail working experience
• Possess knowledge of Guitars, Drums or Keyboard products.

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Job Overview:

The After Sales Admin Coordinator is responsible for managing all aspects of after-sales service in a diamond shop. This role involves coordinating repairs, returns, customer inquiries, and maintaining customer satisfaction while ensuring efficient administrative processes.

Key Responsibilities:

1. Customer Service:Respond to customer inquiries via phone, email, and in-person regarding after-sales services.
   Address complaints and resolve issues related to purchases, repairs, and returns.
   
2. Order Management:Process and track after-sales orders, including repairs and custom orders.
   Maintain accurate records of customer interactions and transactions.
   
3. Repair Coordination:Liaise with jewelers and repair staff to ensure timely and quality service.
   Schedule and manage repair timelines, keeping customers informed of progress.
   
4. Returns and Exchanges:Handle the return and exchange process, ensuring compliance with company policies.
   Assist customers with documentation and provide necessary information for processing returns.
   
5. Inventory Management:Monitor inventory levels of returned and repaired items.
   Assist in managing stock levels and placing orders for replacement parts as needed.
   
6. Documentation and Reporting:Maintain accurate records of all after-sales activities and customer interactions.
   Prepare regular reports on after-sales performance, including customer feedback and service metrics.
   
7. Team Collaboration:Work closely with sales, marketing, and management teams to align after-sales services with overall business goals.
   Participate in team meetings and contribute ideas for improving after-sales processes.
   
8. Training and Development:Provide training and support to new staff on after-sales procedures.
   Stay updated on product knowledge and industry trends to assist customers effectively.
   
9. Customer Follow-Up:Conduct follow-up calls or emails to ensure customer satisfaction post-service.
   Gather feedback to identify areas for improvement in after-sales services.
   

Qualifications:

• High school diploma or equivalent; a degree in business administration or related field is a plus.
• Previous experience in customer service or administrative roles, preferably in retail or jewelry.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and experience with CRM software.
• Open to OT. Open to 6 days work week/weekend need to work. (working hours more than 44 hours is consider OT)

Skills:

• Attention to detail and problem-solving abilities.
• Ability to work independently and as part of a team.
• Customer-focused mindset with a passion for delivering exceptional service.

Please send in your latest resume to [email protected] or contact to +65 64160542

*Only shortlisted candidates will be notified*

Tammy Yap Yong Qi (R24121217)| Employment Agency Licence No:04C3537

Product Development and Management Executive

Working location: Pasir Panjang Road, Mapletree Business City

Working Days: 5 days work

Working hours : 9am - 6pm
Salary Range: $3500 to $4200

Responsibilities:

• New product planning:

- Ideation: generate, develop, curate and prioritise ideas.

- Organise and define requirements based on market data and customer insights.

- Analyse industrial trends and do technology assessment.

- Evaluate scientific information to generate concepts for new product innovations; define product features.

- Define product competitive positioning and unique selling proposition (USP).

- Prepare and execute new product development (NPD) plan, ensuring processes occur within the

necessary timeframes to deliver a product to market.

- Align cross-functional Scrum team through Agile methodology.

• New product development (NPD):

- Source for contract manufacturers and liaise with engineers/ formulators to develop new product; be the main contact point with these suppliers for NPD/ formulation discussions.

- Review formulas and ingredient/ design statements for new product that is compliant with regulations.

- Conduct or work with contract manufacturer for efficacy assessment, literature review, product trial and testing.

- Work with contract manufacturers for safety assessment and stability study of products.

- Define critical attributes of final products, work with Quality team to finalise product master specifications and list of required lab tests.

- Work with Regulatory Affairs to finalise label text of products and with designer for packaging design.

- Technical resource for Regulatory Affairs, including providing technical document such as formula, raw material COA, efficacy, stability and safety information.

- Research market prices, create accurate product costing data and propose product pricing.

- Present new product for management’s review.

• New product introduction:

- Technical resource for Marketing, including providing technical brief or info sheet of product.

- Conduct product training as part of professional education to regional trainer/ marketing team and key leaders of salesforce.

• Post-launch product management:

- Reassess industry movement and re-evaluate competitor actions.

- Analyse product performance, profit and loss, and identify actions required.

- Manage incremental improvement for existing products.

- Liaise with contract manufacturers for necessary formula-related matters.

- React to necessary corrective and preventive actions (CAPA) raised by Quality.

• Contribute for and implement standard procedures (in compliance with industrial standards and QMS requirements) for any product development and management activities or as assigned.
• Perform other duties and projects as necessary to meet company goals.

Requirements:

• Degree in Nutrition, Pharmacy, Chemistry or relevant.

• Preferably with some experience in product development/ management in the dietary supplement and health food industry.

• Product/ project management experience; planning & time management experience.

• Travelling is expected.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

To support & execute the annual Go-To-Market strategy for the assigned portfolio of products, based on segmentation principles, pricing strategy and other marketing concepts where applicable.

• To create and execute the marketing plans to drive growth of sales, market share and profits that is in line with the annual sales targets.
• To conduct consumer insight researches to support the brand development strategies.
• To identify growth opportunities and develop plans to gain market share in the identified segments.
• To foster and maintain strong relationship with Key Opinion Leaders.
• To support the launch new products where applicable.
• To support and monitor the utilization of marketing A&P effectively.
• To collaborate and coordinate with sales, supply chain and regulatory teams to ensure execution of marketing plan and gaining maximum Return of Investment on marketing investment.

Requirements

• Min Diploma/Degree qualified with a background in Business, Marketing, Digital Marketing, Life Sciences or Pharmacy.
• The candidate must have at least 2 years’ experience in product management & brand marketing in the FMCG / Pharmaceutical Consumer healthcare industry.

Salary range: Up to $4K basic

Transport allowance: $1250 (If got car, however car is not compulsory)

AWS + VB

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)