Your new company

Be a part of a global market leading tech company.

Your new role

• Handle and resolve end to end post-sales queries for advertising products, ability to work on case volumes across email and chat channels

• Own and drive query resolution through collaboration with Product & Engg groups to resolve all types generic, technical or product queries

• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points

• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer

• Manage escalations workflows with internal teams across Product teams

• Partner with upstream technical specialists to educate advertisers on product features and common issue types

• Engage and support new product launches across the advertising platform, act as Voice of Customer for fixes and advocate for efficient resolution

What you'll need to succeed

Minimum qualifications:

• 4+ years of Technical Customer support or Operations , in region where role is based

• Preferred experience in a Contact Centre/Service program for any Advertising Tech company

• Prior Customer Support exp as in-house team is highly desirable

• Fluent with social media products usage and basic understanding of Advertising industry

• Japanese speaking to communicate with stakeholders from other regions

What you'll get in return
This is an exciting opportunity to join a global tech firm. You will be part of a dynamic team and you will be remunerated at market competitive rates.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Denise at Hays on +65 9611 0531 or email [email protected] for a confidential discussion.

Referrals are welcome.

EA Reg Number: R21103035

EA License Number: 07C3924 | Company Registration No: 200609504D

We are actively on the lookout for resilient and highly motivated individuals to join our team. If you are a fast learner with robust communication skills, you are an ideal fit. Experience the flexibility of working from your home with adaptable hours.

Your primary responsibilities include:

• Organizing sales meetings with potential clients
  
• Keeping our current clients informed about company developments
  
• Managing administrative tasks related to sales services
  

It's essential to note that this position is fully remote, necessitating self-reliance and discipline. The salary range is $3,000 - $6,000 per month, and candidates are required to have at least "A" Level, diploma, or degree qualifications.

Our client is from Medical industry. They are looking for a Sales Specialist to assist their team for the next phase of their business. They are located in Central - easily assessable.

Duties:

• Provide discreet support to the Sales Account Manager, promptly addressing customer and prospect inquiries.
• Identify opportunities to expand into new markets for both existing and upcoming products.
• Maintain meticulous and confidential records of contracts, customer agreements, quotations, proposals, opportunities, accounts, contacts, leads, and actions.
• Cultivate and nurture customer relationships to foster loyalty and allegiance while maintaining confidentiality.
• Oversee tendering websites for Singapore, including platforms like SESAMI, and hospital tendering websites, ensuring discretion.
• Keep confidential and current records of the company's profile, financial documents, and product documentation for the tendering process.
• Actively participate in training and development programs to support personal growth and continuous learning discreetly.
• Be prepared to cover vacant field territories at the manager's request while maintaining confidentiality.
• Conduct discreet follow-ups with customers regarding marketing promotions, campaigns, and open quotations, aiming to convert leads into sales.

Requirements:

• Min Diploma in Life Science, Biotechnology or any relevant field.
• Min 3 years of working experience in Medical industry.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115873 (New Jirn Tone)

Job Description

• Online orders processing, fulfilment and packing across all online sales channels
• Logistics booking and management of both air and sea freight
• Production management, planning and maintaining a healthy stock level
• Inventory control and assist Managers with inventory management
• Inventory reporting
• Inventory bookkeeping
• Product sourcing and procurement
• Support day-to-day operations
• Operations process improvement

Job Requirements

• Ensures tidiness and cleanliness of operations work areas and lab equipment
• Demonstrate initiatives and teamwork
• Desires to learn and pick up new tasks and skills
• Office 365
• Language: English (Bonus: knows Mandarin)
• Working hours: 10am – 7pm, Monday – Friday

About the Role and Company

• The role will be involved in works for FLO Aroma, an aromatherapy brand under the registered parent company. Works involved spans across mainly digital but also offline. Thus, allowing the role to be involved hands-on in a diversity of work.
• As a young brand, we have a culture of learning and working in teams, regardless of any roles and positions. With a close-knitted team, the role will have the opportunity to work closely with different departments.
• We also value independent time to cultivate our staff in their resourcefulness and creativity development in running some of the works

Projects you will be a part of:

The nature of projects in this role will focus on driving value from Visa’ unique data assets and collaborating with Visa Product Consumer Solutions team to solve their most strategic business problems.   Here are some sample projects

• Engagement Solutions:     Enhance existing Visa loyalty platform data models by embedding various AI solutions and drive cross-functional discussions
• Modern Credential Solutions:          Leverage data-driven solutions to develop case studies, better understand consumer targeting, optimize merchant flows and put together convincing, data-based narratives to sell new visa product solutions to issuer and seller side participants.
• Affluent portfolio optimization:     Design proper analytics metrics to measure Visa cardholders’ performance, size opportunities and derive actionable insights to support Visa Product team on revamp Visa core product value propositions.