BAND 1 JOB DESCRIPTION

Job Description

• The Band 1 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years’ experience in Windows Desktop support.

Position Responsibilities and Functions

a) Provide first/second level contact and problem resolution for customer issues.

b) Work with Third Party Vendors to remediate complex AV issues as needed.

c) Provide timely communication on issue status and resolution.

d) Maintain ticket updates for all reported incidents.

e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

f) Should have basic knowledge of Mac operating system, to support Apple pc users.

g) Install, upgrade, support and troubleshoot for printers, computer hardware.

h) Performs general preventative maintenance tasks on computers, laptops, printers.

i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

1. Bachelor Degree or equivalent in Computer Science or related field.
2. CompTIA A+, Microsoft Certified Professional (MCP) or better.
3. Minimum of 18 months’ years of IT experience.
4. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
5. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
6. Proven analytical, troubleshooting and problem solving skills.
7. Proven ability to multi-task, effectively determine priorities and meet SLA’s.
8. Excellent communication relationship-building and internal customer service skills.
9. Adaptable and flexible in a fast-changing industry and work environment.
10. Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

Brief description:

iO3 is a fast growing company in the field of maritime digital solutions and satellite connectivity.

We are hiring an IT service engineer to help manage and support our expanding customer base, with an emphasis on prompt response and exemplary delivery of support/solutions.

The candidate should expect a high tempo, dynamic environment and is joining a team of engineers that are strongly driven and passionate about what they do.

Jobscope:

1. Assist team lead in ensuring customers’ requests are promptly resolved, or to liaise with vendors to arrive at a solution
2. Responding to technical support calls/emails from vessel for computer, application and connectivity issues
3. Setting up and installing new computers, network infrastructure (up to L2) and software on board vessels or at shore
4. Maintain network infrastructure drawing for each vessel
5. Remote assistance to vessels upon coordination of timezone
6. Diagnosing and fixing network problems and hardware or software faults
7. Maintaining inventories of hardware and software for each vessel
8. Assist in ensuring prompt quotation, procurement and delivery of equipment to customer premises or vessels
9. Be actively involved in project preparation or solutions to meet customers’ requirements
10. Exposure to other segments of IT ie OT equipment, CCTV, WiFi infrastructure, satellite communications
11. Any other tasks assigned

Requirements:

1. Candidate must be at least physically fit to board vessels (few days per month)
2. Proficient in L1 networking, windows OS and MS office, WiFi networking, network infrastructure, firewall, VLANs, routing
3. Irregular hours at times, including weekends/public holidays, dependent on vessel’s schedule and arrival. Shipboard allowance is provided for vessel attendance.
4. Able to work on own and be responsible to prepare proper documentation for work completion
5. Keen to learn and driven to excel
6. Minimum NITEC, Higher NITEC or Diploma in relevant fields of study
7. This position is open to fresh graduates as well, training will be provided

Opportunity to learn a new technical skill!

Looking for a new colour matching production staff, no previous experience required.

Guidance and on the job training provided

Opportunity for promotion / higher salary

Must have a keen eye for colour, responsible, and able to work with little supervision

Paya Ubi Industrial Park

Monday – Friday only

Job Description:

• Fulfill customer orders by mixing of offset paste ink in production lab; using the weighing scale and mixer.
• Calculation of formula to determine amount of ink required.
• Using of equipment such as Spectrophotometer to QC check
• Once experienced with production, can promote to be a colour matcher – identifying and matching efficiently colours submitted by customers.

Job brief

We are looking for an innovative Civil Engineer to design, develop and construct a huge range of projects of the physically and naturally built environment from conception through to completion. You will have a say in how the world looks like, work in a fast growing dynamic industry, contribute towards healthy economies and make a lasting positive impact to society.

Responsibilities

• Manage, design, develop, create and maintain small-scale through to large-scale construction projects in a safe, timely and sustainable manner
• Conduct on site investigations and analyze data (maps, reports, tests, drawings and other)
• Carry out technical and feasibility studies and draw up blueprints that satisfy technical specifications
• Assess potential risks, materials and costs
• Provide advice and resolve creatively any emerging problems/deficiencies
• Oversee and mentor staff and liaise with a variety of stakeholders
• Handle over the resulting structures and services for use
• Monitor progress and compile reports in project status
• Manage budget and purchase equipment/materials
• Comply with guidelines and regulations including permits, safety etc and deliver technical files and other technical documentation as required

Requirements and skills

• Proven working experience in civil engineering
• Excellent knowledge of design and visualizations software such as AutoCAD,Civil 3D or similar
• Proficiency in site layout, grading, utility design, erosion control, regulatory approvals etc
• Project management and supervision skills
• Strong communication and interpersonal skills
• License of professional engineer
• BS/MA in Civil Engineering

Job brief

We are looking for an innovative Civil Engineer to design, develop and construct a huge range of projects of the physically and naturally built environment from conception through to completion. You will have a say in how the world looks like, work in a fast growing dynamic industry, contribute towards healthy economies and make a lasting positive impact to society.

Responsibilities

• Manage, design, develop, create and maintain small-scale through to large-scale construction projects in a safe, timely and sustainable manner
• Conduct on site investigations and analyze data (maps, reports, tests, drawings and other)
• Carry out technical and feasibility studies and draw up blueprints that satisfy technical specifications
• Assess potential risks, materials and costs
• Provide advice and resolve creatively any emerging problems/deficiencies
• Oversee and mentor staff and liaise with a variety of stakeholders
• Handle over the resulting structures and services for use
• Monitor progress and compile reports in project status
• Manage budget and purchase equipment/materials
• Comply with guidelines and regulations including permits, safety etc and deliver technical files and other technical documentation as required

Requirements and skills

• Proven working experience in civil engineering
• Excellent knowledge of design and visualizations software such as AutoCAD,Civil 3D or similar
• Proficiency in site layout, grading, utility design, erosion control, regulatory approvals etc
• Project management and supervision skills
• Strong communication and interpersonal skills
• License of professional engineer
• BS/MA in Civil Engineering

Job brief

We are looking for an innovative Civil Engineer to design, develop and construct a huge range of projects of the physically and naturally built environment from conception through to completion. You will have a say in how the world looks like, work in a fast growing dynamic industry, contribute towards healthy economies and make a lasting positive impact to society.

Responsibilities

• Manage, design, develop, create and maintain small-scale through to large-scale construction projects in a safe, timely and sustainable manner
• Conduct on site investigations and analyze data (maps, reports, tests, drawings and other)
• Carry out technical and feasibility studies and draw up blueprints that satisfy technical specifications
• Assess potential risks, materials and costs
• Provide advice and resolve creatively any emerging problems/deficiencies
• Oversee and mentor staff and liaise with a variety of stakeholders
• Handle over the resulting structures and services for use
• Monitor progress and compile reports in project status
• Manage budget and purchase equipment/materials
• Comply with guidelines and regulations including permits, safety etc and deliver technical files and other technical documentation as required

Requirements and skills

• Proven working experience in civil engineering
• Excellent knowledge of design and visualizations software such as AutoCAD,Civil 3D or similar
• Proficiency in site layout, grading, utility design, erosion control, regulatory approvals etc
• Project management and supervision skills
• Strong communication and interpersonal skills
• License of professional engineer
• BS/MA in Civil Engineering

Job Description

Acting as Network and Security Subject matter expert is a professional who takes care of communication networks, such as local area networks (LANs), wide area networks (WANs), and intranets. They play a crucial role in creating, maintaining and modifying an IP network’s hardware, software and virtualized components.

Role and Responsibility:

• Leads the network design process, manages existing networks, monitor the traffic, manages the installation of routers, modems, and any other hardware and software upgrading
• Coordinates with the software and hardware teams to get the necessary network equipment in place
• Collaborates with the network engineers, network administrators and other professionals in network setup and configuration
• Assess the existing network technologies to increase the performance, security & efficienc
• Leads the installation of routers, and any other hardware and software upgrading that are essential for the communication networks to function properly.
• Provide technical guidance on networking solutions, product plans and roadmaps.
• Develop and deliver the professional proposals and design documentation
• Manage the information security within the network structure through passwords or user permissions.

Requirements:

• good communication skills
• understanding of problem-solving techniques
• extensive knowledge of computer operations, security and wireless systems will be an add-on
• knowlegde networking components such as routers, modems, adaptors, switches, and servers, forewal.
• Understand all aspects of project management such as team-building, staff training and scheduling.
• Good technical troubleshooting knowledge of data network,
• Fluent in Technical English speaking and writing skills.

Job brief

We are looking for an innovative Civil Engineer to design, develop and construct a huge range of projects of the physically and naturally built environment from conception through to completion. You will have a say in how the world looks like, work in a fast growing dynamic industry, contribute towards healthy economies and make a lasting positive impact to society.

Responsibilities

• Manage, design, develop, create and maintain small-scale through to large-scale construction projects in a safe, timely and sustainable manner
• Conduct on site investigations and analyze data (maps, reports, tests, drawings and other)
• Carry out technical and feasibility studies and draw up blueprints that satisfy technical specifications
• Assess potential risks, materials and costs
• Provide advice and resolve creatively any emerging problems/deficiencies
• Oversee and mentor staff and liaise with a variety of stakeholders
• Handle over the resulting structures and services for use
• Monitor progress and compile reports in project status
• Manage budget and purchase equipment/materials
• Comply with guidelines and regulations including permits, safety etc and deliver technical files and other technical documentation as required

Requirements and skills

• Proven working experience in civil engineering
• Excellent knowledge of design and visualizations software such as AutoCAD,Civil 3D or similar
• Proficiency in site layout, grading, utility design, erosion control, regulatory approvals etc
• Project management and supervision skills
• Strong communication and interpersonal skills
• License of professional engineer
• BS/MA in Civil Engineering

Job brief

We are looking for an innovative Civil Engineer to design, develop and construct a huge range of projects of the physically and naturally built environment from conception through to completion. You will have a say in how the world looks like, work in a fast growing dynamic industry, contribute towards healthy economies and make a lasting positive impact to society.

Responsibilities

• Manage, design, develop, create and maintain small-scale through to large-scale construction projects in a safe, timely and sustainable manner
• Conduct on site investigations and analyze data (maps, reports, tests, drawings and other)
• Carry out technical and feasibility studies and draw up blueprints that satisfy technical specifications
• Assess potential risks, materials and costs
• Provide advice and resolve creatively any emerging problems/deficiencies
• Oversee and mentor staff and liaise with a variety of stakeholders
• Handle over the resulting structures and services for use
• Monitor progress and compile reports in project status
• Manage budget and purchase equipment/materials
• Comply with guidelines and regulations including permits, safety etc and deliver technical files and other technical documentation as required

Requirements and skills

• Proven working experience in civil engineering
• Excellent knowledge of design and visualizations software such as AutoCAD,Civil 3D or similar
• Proficiency in site layout, grading, utility design, erosion control, regulatory approvals etc
• Project management and supervision skills
• Strong communication and interpersonal skills
• License of professional engineer
• BS/MA in Civil Engineering

Job brief

We are looking for an innovative Civil Engineer to design, develop and construct a huge range of projects of the physically and naturally built environment from conception through to completion. You will have a say in how the world looks like, work in a fast growing dynamic industry, contribute towards healthy economies and make a lasting positive impact to society.

Responsibilities

• Manage, design, develop, create and maintain small-scale through to large-scale construction projects in a safe, timely and sustainable manner
• Conduct on site investigations and analyze data (maps, reports, tests, drawings and other)
• Carry out technical and feasibility studies and draw up blueprints that satisfy technical specifications
• Assess potential risks, materials and costs
• Provide advice and resolve creatively any emerging problems/deficiencies
• Oversee and mentor staff and liaise with a variety of stakeholders
• Handle over the resulting structures and services for use
• Monitor progress and compile reports in project status
• Manage budget and purchase equipment/materials
• Comply with guidelines and regulations including permits, safety etc and deliver technical files and other technical documentation as required

Requirements and skills

• Proven working experience in civil engineering
• Excellent knowledge of design and visualizations software such as AutoCAD,Civil 3D or similar
• Proficiency in site layout, grading, utility design, erosion control, regulatory approvals etc
• Project management and supervision skills
• Strong communication and interpersonal skills
• License of professional engineer
• BS/MA in Civil Engineering

Quantity Surveyor

• Secure new contracts / projects, administer all project contracts
• Prepare tender and contract documents including bills of quantities;
• Undertake costs analysis for all project trade works;
• Establish client’s requirements and undertake feasibility studies with project team, perform value management and cost control;
• Execute procurement strategy and propose refinements / improvements;
• Identify, analyze and develop responses to commercial risks;
• Prepare and analyze costing for tenders;
• Analyze tender outcome and prepare detailed reports for review;
• Allocate work to subcontractors;
• Evaluate completed work and arrange payments;
• Monitor Gebiz, SESAMi, newspaper notices and other platforms for private and public tender and quotations;
• Maintain awareness of the current building contracts;
• Ensure compliance with relevant ISO and company standards or objectives;
• Keep abreast of relevant regulations such as Security of Payment Act (SOP), etc.

Project Engineer

• Coordinate with clients / main contractor, architect, consultants, suppliers and subcontractors;
• Conduct preliminary surveys of the construction site;
• Responsible for submission of technical drawings, work schedules and samples for clients / main contractor's approval;
• Undertake structural analysis, calculations and prepare design sketches and drawings indicating arrangement and design intent for a variety of building structures;
• Review and check shop drawings and built drawings;
• Attend site meetings with owners / subcontractors;
• Responsible for overall aspects of the management of subcontractors;
• Plan, work, schedule and delivery of equipment and materials to site;
• Responsible for monthly progress claims and project costing;
• Raise material requisition for local material ordering
• Ensure that all formalities such as permits and clearances are obtained from respective government agencies;
• Work closely with Consultants, Regulatory Authorities and Contractors, to provide planning, design and supervision to solve site matters and timely completion of the projects;
• Take part in the project plan and give inputs regarding implementation;
• Coordinate and manage Sub-contractors and Supervisors on site to ensure all works comply fully with regulatory and Client’s requirements;
• Update progress of construction work to Project / Site Manager
• Keep in touch with designers, architects, consultants and suppliers to ensure that construction is on schedule;
• Ensure implementation and sustaining of construction quality and safety programme;
• Prepare Method Statement, Risk Assessment and Safe Work Procedure;
• Process suppliers and sub-contractors (progress) claims;
• Ensure compliance with time and money constraints or budgets for projects; with relevant QMS, OHSAS, EMS and company standards and policies.

JOB REQUIREMENTS:

• Preferably Degree in Quantity Surveying or Engineering (Civil / Structural / Construction)
• Process relevant skills in MS Office, AutoCad, Microsoft Project
• At least 3 years working experience in the related field preferably min. 2 years experience in Building Construction specializing in Quantity Surveying or Engineering in Civil / Construction / Structural
• Good communication skills in both oral and written English and has the ability to liaise effectively with other professionals, e.g. clients / developers, main contractors, construction managers, quantity surveyors, subcontractors, architects, designers, other engineers, consultants, suppliers, etc.
• Possess excellent negotiation and coordination skills and able to work in fast paced environment

Kindly indicate the following information in your CV.

• Current / Last Drawn Salary (in SGD)
• Expected Salary (in SGD)
• Availability
• Residency Status in Singapore

We regret only shortlisted candidates will be notified.

Job Description & Requirements

Job Responsiblities:

• Collect daily job notifications from the Board’s officers at the start of each work day.
• Carry out site survey at customer’s premises in advance of actual meter fixing/removal/replacement works to assess site conditions (for example, no obstruction to meters, valves on water mains are as per plans).
• Site survey before meter fixing/removal/replacement job, supervision of contractor’s work
• Check and record initial readings on new meters and final readings on old meters, including photographic records
• Service Includes taking records of works in progress/completed, ensuring work procedures and safety measures are carried out as specified, reporting any incident promptly, maintaining close contact with PUB officers, managing and tracking the movement of meters including related fittings, supervision of metering works as directed and in accordance with daily check sheets.
• Carrying out site visit to check on the meter condition, interviewing customers to establish the facts, taking additional meter readings on site for analysis.

Job Requirements:

• Diploma in any engineering field.
• Must have own transportation

Job Description & Requirements

Job Responsiblities:

• Collect daily job notifications from the Board’s officers at the start of each work day.
• Carry out site survey at customer’s premises in advance of actual meter fixing/removal/replacement works to assess site conditions (for example, no obstruction to meters, valves on water mains are as per plans).
• Site survey before meter fixing/removal/replacement job, supervision of contractor’s work
• Check and record initial readings on new meters and final readings on old meters, including photographic records
• Service Includes taking records of works in progress/completed, ensuring work procedures and safety measures are carried out as specified, reporting any incident promptly, maintaining close contact with PUB officers, managing and tracking the movement of meters including related fittings, supervision of metering works as directed and in accordance with daily check sheets.
• Carrying out site visit to check on the meter condition, interviewing customers to establish the facts, taking additional meter readings on site for analysis.

Job Requirements:

• Diploma in any engineering field.
• Must have own transportation

Job Description & Requirements

Job Responsiblities:

• Collect daily job notifications from the Board’s officers at the start of each work day.
• Carry out site survey at customer’s premises in advance of actual meter fixing/removal/replacement works to assess site conditions (for example, no obstruction to meters, valves on water mains are as per plans).
• Site survey before meter fixing/removal/replacement job, supervision of contractor’s work
• Check and record initial readings on new meters and final readings on old meters, including photographic records
• Service Includes taking records of works in progress/completed, ensuring work procedures and safety measures are carried out as specified, reporting any incident promptly, maintaining close contact with PUB officers, managing and tracking the movement of meters including related fittings, supervision of metering works as directed and in accordance with daily check sheets.
• Carrying out site visit to check on the meter condition, interviewing customers to establish the facts, taking additional meter readings on site for analysis.

Job Requirements:

• Diploma in any engineering field.
• Must have own transportation

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidate applying should have a strong analytical mind and possess excellent cybersecurity skills and knowledge. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Responsibilities:

• Deploy and provide professional services: This includes, but is not limited to, the implementation and upgrading of Cybersecurity products that Netpoleon distributes. Occasionally, this will involve managing customers and timelines.
• Provide workable solutions: Offer solutions (or alternatives) based on customers’ requirements.
• Conduct product training: Provide training on our products to customers, partners, and internal teams.
• Perform installations and configurations: Carry out installations and configurations independently using product manuals.
• Upskill and certification: You will upskill and obtain technical certifications for the products or technologies you handle, as applicable.
• Subject matter expertise: Over time, become a subject matter expert to assist in transferring domain knowledge and technical skills to our maintenance team to better support our customers.
• Technical assistance: Support the sales and support teams in technical matters, such as product feature clarification, implementation considerations, tender compliance, and other ad-hoc situations.

Job Requirements:

• Positive and professional working attitude.
• Ability to work both independently and as part of a team.
• Capable of handling stress, meeting tight deadlines, and thriving in a fast-paced environment.
• Nitec/Higher Nitec certificate, Diploma or Degree in IT, IS, Cyber Security, or related fields.
• Minimum 2 years of work experience in IT, IS, Cybersecurity preferred. Candidates without relevant work experience may be considered for an Associate Engineer position.
• Strong understanding of technology infrastructures such as Firewalls, VPN, DLP, IDS/IPS, Web-Proxy, DNS, Email Security, Log Management, SIEM, Virtualization, Containers, AWS, Azure, Google cloud, DevOps/DevSecOps, Privilege Account Security, Identify Access Management, Endpoint Security, CyberArk Conjur.
• Proficiency in troubleshooting various technologies, network, and system issues including routing, NAT, VLAN, Multicast, TCP/IP, OSPF, BGP, AD, LDAP, RADIUS, SNMP, Syslog, SMTP, TLS, SSH.
• Demonstrate a strong interest in staying updated on cybersecurity trends and hacking techniques.
• Preference will be given to candidates with certifications such as Cisco CCNA/CCNP, Check Point CCSE/CCSM, Thales, CyberArk CDE, Trellix, ArcSight ESM/Logger, ITOM, SailPoint, CISSP, CREST, OSCP.
• Proficiency in programming language like Python, C++, Java, JavaScript, Ruby, Bash scripting, and Power Shell is advantageous.
• Compliance with Company Information Security Standards.

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Salary will commensurate with qualifications and experiences
• 13th month AWS / Variable bonus
• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.
• This position is suitable for individuals with a strong technical background and professional experience, aiming to transition into a senior technical role at our Singapore office in the future.

*Expected to work on after office hours, Sat/Sun/Holidays when required by customers.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Looking for suitable candidate to join us as the Assistant Engineer

- Company deals with glass and steel works.

- Able to understand and perform some drafting works will be added advantage.

- Working hours 5.5 days per week unless due to urgent site matters.

- Must be comfortable to go to site as and when required for work.

- Training and guidance will be provided.

- Positive attitude to learn and pick up new skills.

• Review of project documentation including drawing, specifications, and schedules to ensure accuracy and completeness.
• Involved in the project planning, monitoring the project progress and schedule.
• Ensure site works are executed according to approved detail drawings, interpreted plans and requirements of relevant authorities.
• Conducted regular inspections and assessed the work performance done by all subcontractors.
• Manage project stakeholders, such as clients, design team, site team and other relevant parties and coordinate with the subcontractors.
• Ensure the site material availability and the proper material handling system by coordinating with the supplier.
• Maintenance of the daily reports, weekly reports and ordering the materials.
• Site progress and resolved technical issues with subcontractor.
• Preparation and checking of bar bending schedules and Rebar assembling works.
• Oversee the progress of work on site as to scheduled and ensure that a project runs smoothly and that all specifications had been followed according to planned schedule.

EXPERIENCE

• 2 years’ experience in construction management on the installation for mechanical & electrical turnkey projects.
• Managing direct workers and subcontractors.

QUALIFICATION

• Diploma in Electrical Electronic Engineering or Building Technology.

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidate applying should have a strong analytical mind and possess excellent cybersecurity skills and knowledge. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Responsibilities:

• Customer Support: Respond to customer inquiries and technical issues via phone, email, chat, or ticketing system, ensuring prompt and courteous assistance for a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Utilise technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance support team efficiency.
• Collaboration with Internal Teams: Collaborate with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the Company's product offerings, industry trends, and emerging technologies. Continuously enhance technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Job Requirements:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching, and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13th month AWS / Variable bonus
• Selected candidates may pursue specializations in the following areas in the future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.
• This position is suitable for individuals with a strong technical background and professional experience, aiming to transition into a new technical role (i.e., Network Security Engineer) within another department at our Singapore office in the future.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

- prepare contracts and monthly progress claims and variation orders

- assist to handle variation orders

- read, understand and intepret contractual terms

- able to read and interpret construction drawings

- prepare reports - able to analyse and compare quotations

- attend meetings with clients and suppliers and contractors

Job Description:

• Responsible for the planning, execution and monitoring of ACMV projects according to schedule
• Manage a team of supervisors, workers and sub-contractors to ensure proper execution of works
• Fulfil required site administration
• Attend site meetings
• Carry out necessary actions to ensure smooth progression of site works
• Ensure timely submission of shop drawings, materials and as-built drawings
• Handover of site to client

Job Requirements:

• Possess the necessary knowledge in ACMV to carry out the works dutifully
• At least 2 years’ experience in ACMV or relevant field
• Able to read ACMV drawings
• Able to work in a team or independently
• Able to take initiative

Our client, a global Oil & Gas solutions company, is looking for a sales engineer to join their team:

• Leading Chemical Treatment Programs: Responsible for the chemical treatment programs at the client’s site, ensuring optimal performance and promptly addressing any deviations from the treatment plan.
• Analytical Field Testing: Comprehend the principles of field testing procedures and collaborate with service technicians to perform routine field testing
• Reporting and Communication: Provide regular chemical treatment program reports to clients, keeping them informed about progress and updates according to the agreed schedule.
• Inventory and Equipment Management: Oversee the planning of chemical stock levels in Singapore and manage inventory at client sites. Maintain an equipment maintenance program to ensure 100% equipment uptime and seamless operations.
• Monthly Technical Review: Prepare and deliver comprehensive monthly review materials to clients. These reviews serve as a valuable platform for discussing program effectiveness and identifying areas for improvement.
• Value-Added Projects: Actively source and develop value-added projects in collaboration with clients. These projects are designed to reduce the Total Cost of Operation (TCO) with company’s product.
• Troubleshooting and Collaboration: When clients encounter challenges related to chemical treatment programs or company’s products, step in to troubleshoot and collaborate with team members to find solutions.
• Proposal Development for New Opportunity: Develop chemical treatment proposals to enhance efficiency and address specific client requirements. Present new chemical treatment proposals to client. Lead the initiation and evaluation of new applications.
• Contract Management: Collaborate with application engineers and service technicians to ensure compliance with contractual obligations.
• Business Performance Review: Prepare and present the executive performance results material to the key client stakeholders and the head of the department. This can occur quarterly, half yearly or annually depending on contract obligation.
• Client Relationship Management: Building and nurturing strong relationships with clients is paramount. Frequent engagement ensures effective communication and mutual understanding.
• Billing and Invoicing Process: Maintain bookkeeping for client accounts under your responsibility. Verify billing amounts and work with the billing team to issue invoices to customers.

Responsibilities:

• A Bachelor’s degree in Chemistry, Chemical Engineering or Environmental Engineering with at least 8 years of relevant technical experience, of which, at least 2 years in account management or sales related.
• Must have a valid Class 3/3A Singapore Driver’s License
• Working knowledge of boilers, cooling towers and wastewater treatment systems is advantageous
• Experience with refinery or chemical processing is advantageous
• Curious and eagle to find out what customers’ needs and good approach to solutioning
• Effective critical thinking and problem solving skills
• Customer oriented and always ready to engage with customers
• Able to work in a refinery/chemical plant

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Grace Teh Zi En (R24121942)

License number: 05C3451

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidate applying should have a strong analytical mind and possess excellent cybersecurity skills and knowledge. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Responsibilities:

• Deploy and provide professional services: This includes, but is not limited to, the implementation and upgrading of Cybersecurity products that Netpoleon distributes. Occasionally, this will involve managing customers and timelines.
• Provide workable solutions: Offer solutions (or alternatives) based on customers’ requirements.
• Conduct product training: Provide training on our products to customers, partners, and internal teams.
• Perform installations and configurations: Carry out installations and configurations independently using product manuals.
• Upskill and certification: You will upskill and obtain technical certifications for the products or technologies you handle, as applicable.
• Subject matter expertise: Over time, become a subject matter expert to assist in transferring domain knowledge and technical skills to our maintenance team to better support our customers.
• Technical assistance: Support the sales and support teams in technical matters, such as product feature clarification, implementation considerations, tender compliance, and other ad-hoc situations.
• Troubleshoot server, application, and network-related problems: Diagnose and resolve issues affecting servers, applications, and networks to ensure minimal downtime and optimal performance.
• Documentation and Reporting: Maintain accurate documentation of network security infrastructure, configurations, and incident response activities. Generate comprehensive reports on security incidents, vulnerabilities, and remediation efforts for management and stakeholders to ensure transparency and informed decision-making.

Job Requirements:

• Positive and professional working attitude.
• Ability to work both independently and as part of a team.
• Capable of handling stress, meeting tight deadlines, and thriving in a fast-paced environment.
• Nitec/Higher Nitec certificate, Diploma or Degree in IT, IS, Cyber Security, or related fields.
• Good fundamental knowledge in Networking.
• Strong understanding of technology infrastructures such as Firewalls, VPN, DLP, IDS/IPS, Web-Proxy, DNS, Email Security, Log Management, SIEM, Virtualization, Containers, AWS, Azure, Google cloud, DevOps/DevSecOps, Privilege Account Security, Identify Access Management, Endpoint Security, CyberArk Conjur.
• Demonstrate a strong interest in staying updated on cybersecurity trends and hacking techniques.
• Proficiency in programming language like Python, C++, Java, JavaScript, Ruby, Bash scripting, and Power Shell is advantageous.
• Compliance with Company Information Security Standards.

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.
• This position is suitable for individuals with a strong technical foundation but limited professional experience. Recent graduates or those seeking to transition into a technical role are encouraged to apply.

*Expected to work on after office hours, Sat/Sun/Holidays when required by customers.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Job Description

• Checking parts
• Collect parts from Machines
• Record daily output and submits to leader
• Responsible for production output

Requirements

• Secondary education
• Able to understand and communicate in English
• Good eyesight.
• Preferably some years of work experience in manufacturing or plant environment.
• 6 Days work.
• Willing to perform rotating shifts.

Roles and Responsibilities:

• Full stack developer, backend development (using ASP.Net core), frontend development (using HTML/CSS, JavaScript or similar) and mobile app development (using Xamarin or similar).
• Database design and manage (using SQL or similar).
• API Integration.
• Troubleshoot and debug application.
• Basic setup and troubleshot of Network switches and able to perform network check and IP address configuration of network devices.
• Carry out routine and preventive maintenance of control systems and network systems.
• Closely collaborate with Project Manager and Engineers to support the project.
• Provide information and prepare reports by collecting, analysing and summarizing of the control system.

Requirements:

• Diploma or Degree in Computer Science, Software Engineering or Mechatronic Engineering or other similar disciplines.
• ASP.Net core, including MVC framework, Web APIs, identity and entity framework core for database integration.
• Knowledge in SQL database design and optimize.
• Relevant experience in development of computerized maintenance management system (CMMS), notification system and payment system will be a plus.
• Knowledge in PLC/SCADA, ladder diagram, and electrical drawing will be a plus.
• Good interpersonal skills & positive working attitude, team player.
• Able to work under minimum supervision.
• Familiar with Microsoft office.
• Able to support night shift.

Technical Responsibilities

• Delivers pipe stress (static and dynamic) and other miscellaneous calculations efficiently and effectively manages multiple tasks independently and in a multi-disciplinary team.
• Utilises CAESAR II software as well as company proprietary Microsoft Excel spreadsheets as required. Conversant with relevant International Codes of Practice as well as engineering and industry standards
• Prepare pipe support loads and conceptual special pipe support design for detailed design
• Perform visual check and calculate piping load for non-critical lines.
• Provide guidance to piping designers or drafting team and verify that Piping requirements are reflected in the design. Ensure output is completed on time, on budget, and exceeding quality standards.
• Assists in preparation of datasheets for spring hangers, expansion bellows and other specialty piping items.
• Prepare pipe stress analysis report for submission and resolve client comments related to pipe stress from time to time
• Adheres to and complies with engineering procedures and standards and provides constructive feedback for continuous improvement. Identifies potential applications for new processes and technologies to improve productivity and efficiency.
• Ensures effective communication and interface between all disciplines for design and development
• Participates in internal audits and investigations as required.

Job Requirements

• Bachelor’s degree in mechanical engineering or equivalent engineering specialisation from an accredited university.
• 5+ years of piping engineering related working experience or similar activities pertaining to pipe stress analysis as described above.
• AutoCAD, Caesar II & Navisworks familiarity
• Knowledge on sizing spring hangers.
• Strong understanding of ASME and European Codes
• Excellent technical communication (oral and written) skills with proven ability to present technical issues to design teams and project engineering teams.
• Self-starter and be able to work with minimal supervision, make sound decisions, take independent action, analyse problems, and provide focused solutions to assigned projects.
• Possess strong inter-personal and communication skills and be able to work well with people at all levels
• Preferably to have pipe stress experience on high temperature or steam piping