Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Project Manager (Account Management) 

As our business continues to grow and reach new heights, we are looking for a Senior Project Manager to join us to help us with our next phase as we develop our account management and operations across APAC. You’ll be working with our Business Director when managing and nurturing existing client accounts and relationships, ensuring our commercials are aligned, and building synergies between external clients, our embedded talent and internal business functions: Finance, Operations, Talent Acquisition and HR.

You’ll have trust and empowerment from the management team to move the needle. You’ll help to safeguard and support our business activities and profitability to drive sustainable growth. You’ll get to support strategic business growth and product development conversations and own the implementation of such programmes. If you’re looking for an opportunity to propel your career to new heights by expanding your account management skills and commercial acumen, this is it! 

Role: 

• Develop and maintain strong client relationships and encourage expansion of engagements as we grow our share of wallet within the existing client network.
• Own and project manage the end-to-end client needs, including outreach, proposals, presentations, negotiating deals, managing SOW alignments, budgets, and renewals, ongoing client CRM, account reviews, and navigating a vast variety of enquiries. 
• Become the go-to person and a trusted advisor to our clients and partners with a strong focus on driving results and profitability while building relationships.
• Develop and own compelling proposals and pitch materials by project managing resources and timelines, case studies, and presentations.
• Display the passion and drive of a client portfolio owner, take accountability for obstacles and rectify those as appropriate. 
• Provide intel to support the day-to-day operations of the business unit, including timely updates, reporting and actionable business insights. 
• Support and own strategic and operational business initiatives, including but not limited to business planning, financial and commercial control, client and internal operations.
• Act as a catalyst for customer service and operational excellence across the organisation as aligned with the clients’ and business requirements and priorities. 

You:

• 8+ years of experience in an agency, consultancy or in-house team, well versed with account management, marketing, and strategic creative processes.
• Proven project management abilities with an eye for detail and creativity and experience with creative production processes. 

• Strong in communication with demonstrated success in handling and communicating complex or sensitive business issues to clients and C-Suite.
• ​​Create high-level presentations and be comfortable presenting to senior management. 
• Thorough understanding of diverse business processes and strategy development through strong analytical and financial acumen with an ability to think “end-to-end”.
• Possess critical thinking skills coupled with process improvement ability to build systems, processes and procedures from the ground up in a start-up environment. 
• Able to manage multiple priorities, projects and deadlines simultaneously.
• Eager to motivate and inspire with high tolerance and appreciation for navigating through ambiguity. 

• Exceptional verbal and written English communications and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!

• Manage and steer suppliers (e.g. instructors, fleet management, facility management, simulator experience) according to clearly defined processes and up to the highest standards to guarantee a smooth operation of the upcoming Porsche Experience Centre (PEC) in Singapore
• Develop and implement detailed operations guidelines including all relevant processes for the daily operations
• Take initiative to improve operational processes and plans consistently, and measure the success of the various experience formats for continuous optimisation in regard to quality, efficiency and financial KPIs
• Manage the PEC car pool and work closely with the enclosed Service department (workshop) to ensure a safe and efficient usage of each car
• Coordinate closely with internal stakeholders to promote an integrated cross-departmental working culture and cross-functional support, and continuously assess any rising needs and plan measures accordingly
• Liaise with Porsche AG and other PECs around the world to exchange best practices and top keep innovating the experience offer at the PEC Singapore

• Bachelor’s or Master’s degree in marketing, leisure event management, business administration or related disciplines
• Minimum 5+ years relevant working experience in automotive, event planning or related business area
• Well-established project management skills, and aptitude for managing multiple suppliers simultaneously
• Highly motivated team player with a customer focused mindset, excellent communication and interpersonal skills, and strong attention to detail with a solution-oriented attitude
• Willingness to work in a multicultural environment and to work on weekends
• Fluency in written and spoken English, any additional regional language skills is advantageous
• Racing licence and/or ‘Porsche Certified Instructor’ certification is a plus

Functional overview 

The purpose of Asahi Procurement is to safeguard the existing value and to unlock new sources of sustainable value for Asahi, our customers, and the planet. This is done through partnering with Asahi business stakeholders and a high-performing supplier network.  

Procurement capabilities are mobilized to improve product and service quality, mitigate risks, drive total cost of ownership and infuse top-line growth for Asahi local businesses.  

Asahi Procurement aspires to be the partner of choice for internal clients as well as for external suppliers; trusted for being an inspirational business advocate; connecting people and driving sustainable procurement value; while aiming to achieve operational and transactional excellence to ensure business continuity.  

Excellence in procurement is achieved by establishing strong partnerships for strategic internal and external cooperation, as well as responding innovatively and agilely to business disruptions and challenges.  

No matter if Procurement people are based in Japan, Australia, Malaysia, Europe or any other location, there is a one-direction approach used to maximize value delivery in a consistent way.  

Cost and Net Working Capital efficiency is equally important as proactive risk management is. The aspiration for continuity, sustainability, and circular economy is reflected in everything we do. Moreover, Procurement employees are not only experts in their categories but also ambassadors for corporate social responsibility. Following the Asahi Group philosophy, Procurement thinks globally and acts locally.  

Job title 

Global Category Manager - Marketing Communications

Reporting to  

Global Category Director - Marketing & Business Services

Main interfaces 

Internally 

Senior leadership teams across the globe 

Externally 

Suppliers / other procurement organization / local authorities  

Main purpose of the job  

The primary role of a Global Category Manager – Marketing Communications is to lead and implement procurement strategies, vision, and governance across the organization. This position heads the Procurement team, fostering unity across regions and promoting the sharing of best practices and knowledge. Alongside adhering to established governance, policies, and processes, the role involves protecting the company's assets and reputation through effective internal control systems, procedures, and legal compliance. The role is also responsible for driving sustainable procurement and procurement innovation strategies, as well as creating and implementing category strategies. Responsibilities include executing strategic sourcing plans to maximize business value, building and enhancing stakeholder relationships across all procurement activities, and managing supplier partnerships. The Global Category Manager also manages, and tracks plans and budgets against objectives, key value drivers, and related KPIs. Risk management, with a focus on price volatility, supplier stability, and product or service availability, is a key part of the role. The ultimate goal of the role is to contribute to operational excellence in Procurement and drive continuous improvement of Procurement capabilities and practices in alignment with Asahi's overall strategy and external benchmarks. 

Accountabilities and deliverables   

1.           Implement Procurement purpose, vision, strategies and governance.  

2.           Lead Procurement team overseeing the definition and execution of functional goals. 

3.           Promote one team spirit between all regions to enable sharing of best practices and knowledge. 

4.           Support Global Procurement People strategy and culture (incl. DEI, employee engagement and well-being). 

5.           Self-manage adherence to defined governance, policies, and processes. 

6.           Protect all company’s assets by putting in place internal control system and procedures. 

7.           Protect reputation of Asahi by following applicable legislation. 

8.           Drive Sustainable Procurement (incl. CSR) and Procurement innovation strategies and projects. 

9.           Create and implement category strategies. 

10.         Execute strategic sourcing plans to maximize the value for the business. 

11.         Build and enhance strong stakeholder relationship across all Procurement activities. 

12.         Develop and maintain strong partnership with suppliers including performance and quality assurance. 

13.         Manage and track plans and budgets including objectives, key value drivers and related KPIs. 

14.         Risk management focusing on extended agenda: price volatility, supplier stability, and product or service availability. 

15.         Contribute to achieving operational excellence for Procurement, including its processes and systems. 

16.         Drive continuous improvement of Procurement capabilities and practices in alignment with the overall Asahi strategy and external benchmarks.  

Qualification criteria  

•          University degree, preferably in Business related field (master's degree preferred)   
•          Proficiency in English 
•          7+ years of professional experience, whereof 4+ years in procurement of Marketing Communications
•          International experience from multinational company 
•          Experience from an above-market role 
•          3+ years of proven managerial experience 
•          Procurement platform/-s experience  
•         Advanced knowledge of MS Office Suite 

Competitive salary package.

Health, Life and Dental coverage.

Opportunities for career advancement and professional development.

Dynamic and inclusive work environment.

Fastmarkets are re-imagining how to better serve our customers and improve our customer offering to deliver high growth in the next few years. In doing so we are looking for a dynamic Enterprise Customer Success Manager to own a portfolio from our top 100 customers. You will work with a cross-commodity portfolio providing a first-class customer experience.

We are looking for an individual who has a strong background in managing large client accounts and the ability to build long-term relationships with senior stakeholders, whilst providing outstanding client management. You will have a flexible mindset, innovative thinking and solid business acumen.

Your strategic mindset will ensure you are proactively networking within your accounts to gather insights on how our data is used within their business. You will ensure that our clients have regular touchpoints where you present quarterly account reviews working closely with the Account Manager. Your commercial mindset will identify gaps in their solutions, you will pro-actively account plan with the Account Manager for a successful commercial output. Your passion for people and really building relationships will see you visiting your customers for face-to-face meetings.

The Customer Success Manager will report directly into the Director Customer Success and will also be responsible for leading companywide initiatives as well as playing a significant role in coaching and developing more junior members of the team.

PRINCIPLE ACCOUNTABILITIES

• Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value.
• Have a commercial mindset to support the business growth working closely with the Account Manager to ensure that you identify opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities.
• You will actively visit your customers to build relationships with key stakeholders to establish their goals for a successful partnership
• Act as the trusted advisor for customers by understanding their markets and deliver knowledge and insights aligned to their vision
• Build strong relationships to enable networking within the accounts. Successfully create workflows so we can understand how our pricing data is being used throughout their business  
• Be prepared to hold in depth conversations regarding our pricing, data, methodologies – you should project confidence and credibility and succeed in forging a relationship of trust with your Customers. This will enable objection handling and help identify customer pain points.
• Ensure that kick-off meetings are scheduled with all parties’ responsible post renewal
• Set up internal steercos for account planning that includes (Ams, CSMs, Exec Sponsor) to ensure account goals are aligned ahead of engagement activities
• Collaboration with Account Managers to develop strategies and deliver quarterly account reviews.
• Each account will have an Executive Sponsor from Fastmarkets, you will actively ensure these meetings are happening across your accounts
• Use all data available to identify account risk then plan for mitigation with the Account Manager – you will be obsessive in understanding how to reduce churn within your portfolio
• Actively identify gaps in a customer’s package, seek out upsell opportunities and identify new users. Support the Account Manager to close these opportunities
• Monitor usage stats and put in place improvement plans for accounts that are struggling to adopt
• Listen to our customers’ feedback to identify new product ideas and functionality, work with the Product team to build their feature enhancements pipeline
• Collaborate with the customer support team to ensure technical issues are addressed within SLAs and on-going issues do not persist
• Create customer onboarding and adoption plans with the appropriate teams to ensure users are trained across your accounts. Provide and deliver ad-hoc training where necessary with senior stakeholders
• Ensure you are up to speed on all the latest releases and enhancements in our solutions and that you have effectively communicated these to your customers (providing training where necessary)
• It’s imperative that you build internal relationships from all departments (editorial, sales, product and marketing teams) to ensure an outstanding and streamlined customer experience
• Maintain an exceptional level of customer satisfaction rates
• Provide internal training to junior members of the team
• Work with Product to pilot new products and to play a key role in their go-to-market strategy
• Support on amplifying the customer by identifying case studies seeing these through to completion
• Work with customer marketing to ensure we deliver campaigns to drive retention and customer advocacy

KEY INTERFACES

• Customer Adoption & Onboarding Team
• Sales Team
• Marketing Team
• Product Team
• Editorial Team
• Customer Support Team

ADMINISTRATION MANAGER JOB DESCRIPTION

We are searching for a perceptive, creative Administration Manager to oversee office operations and administration staff members. The Administration Manager will hire, train, and evaluate administrative team members, develop, review, and improve policies, systems, and procedures, and generally ensuring the office operate smoothly and efficiently. You will also assist in developing and enforcing budgets, delegating tasks and tracking progress on projects, and planning and organizing a calendar of events, which may include training sessions, interviews, new hire orientations, and policy or procedure updates.

To succeed as an Administration Manager, you must be focused on ensuring attracting and retaining top talent and streamlining office operations to maximize quality and efficiency while reducing costs. You should be analytical, knowledgeable, and organized with a proactive attitude and strong leadership skills.

ADMINISTRATION MANAGER RESPONSIBILITIES

Supervising day-to-day operations of the administrative department and staff members.

Supervises clerical and administrative personnel by communicating job expectations, appraising job results, and disciplining employees.

Planning and coordinating administrative procedures and systems and devising ways to streamline processes

Ensure the smooth and adequate flow of information within the company to facilitate other business operations

Manage schedules and deadlines

Monitor costs and expenses to assist in budget preparation

Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

Organize and supervise other office activities (recycling, renovations, event planning etc.)

Ensure operations adhere to policies and regulations

Keep abreast with all organizational changes and business developments

Monitors and procures needed supplies for office, reception, mailroom, and kitchen.

Ensures a safe, secure, and well-maintained facility that meets environmental, health, and security standards.

Manages the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

Hiring, training, and evaluating employees, taking corrective action when necessary.

Developing, reviewing, and improving administrative systems, policies, and procedures.

Ensuring office is stocked with necessary supplies and all equipment is working and properly maintained.

Working with accounting and management team to set budgets, monitor spending, and processing payroll and other expenses.

Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.

Collecting, organizing, and storing information using computers and filing systems.

Overseeing special projects and tracking progress towards company goals.

Building new and expanding existing skills by engaging in educational opportunities.

ADMINISTRATION MANAGER REQUIREMENTS

Bachelor’s degree in business administration, management, or related field.

Experience in related field, such as management or financial reporting, preferred.

Exceptional leadership and time, task, and resource management skills.

Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.

Proficiency with computers, especially MS Office.

Familiarity with budget planning and enforcement, human resources, and customer service procedures.

Willingness to continue building skills through education opportunities.

Administrative writing and reporting skills

• Availability to work within opening hours (e.g. evenings, holidays, weekends)

• The ability to work under pressure.

Reporting to the Director of Marketing, the Social Media Assistant Manager is a proactive ideator and self-starter who will play a key role in leading the future of luxury hospitality. As the Social Media Assistant Marketing Manager, you will stay on top of the latest social media trends and viral content, with a strong personal following and a talent for creating engaging, shareable content in a B2C environment. You should have a deep understanding of how social media platforms and their algorithms work, and the ability to tailor content for maximum visibility and impact. In this role, you will be responsible for proposing and executing social marketing strategies to drive revenue growth and support the hotel’s ongoing efforts to deliver exceptional guest service and financial profitability. 

Responsibilities: 

• Social Media Strategy & Execution: Develop and implement effective social media strategies that drive traffic, increase brand awareness, and convert followers into loyal customers. 
• Content & Campaign Management: Own the end-to-end process of organic social media campaigns, including strategy development, content creation, publishing, testing, and reporting across key platforms such as Instagram, Facebook, TikTok, LinkedIn, and Little Red Book. 
• Cross-Functional Collaboration: Partner with internal teams to develop strategic content calendars and  
• campaigns that align with Mondrian Singapore’s brand tone and objectives. 
• Brand Understanding & Content Creation: Deeply understand the profile and interests of Mondrian Singapore Duxton’s guests, crafting engaging content that speaks to their preferences, while remaining consistent with the brand’s voice. 
• Paid Media Campaigns: Plan, create, and execute paid social media campaigns to drive conversions, generate leads, and increase bookings. 
• Visual Content Creation: Capture high-quality photos and videos of on-property experiences, and produce engaging content (such as reels and stories) to highlight the unique aspects of Mondrian Singapore. 
• Community Engagement: Build and nurture relationships with followers by engaging with them through thoughtful, impactful community management across all platforms. 
• Performance Tracking & Reporting: Regularly monitor and report on the performance of social media efforts, leveraging analytics to optimize strategies and measure ROI 

Requirements: 

• Minimum of 2 years of experience in social media and content management, ideally within the hospitality or entertainment industries 
• In-depth knowledge of social media best practices, trends, and algorithms across platforms such as TikTok, Instagram, LinkedIn, Facebook, and Little Red Book 
• Excellent written and verbal communication skills, with proficiency in copywriting, editing, and proofreading 
• Strong skills in shooting photography and video, with a basic understanding of lighting and professional shooting practices 
• Experience with photo and video editing tools (e.g., Canva, CapCut, Adobe Creative Suite) to design visually compelling content optimized for different social media platforms 
• Exceptional accuracy and meticulous attention to detail in all aspects of content creation, management, and execution 
• Solid understanding of social media tools, advertising platforms, and analytics tools to track performance and adjust strategies as needed 
• Highly organized, with the ability to prioritize and manage multiple projects and campaigns simultaneously in a fast-paced, deadline-driven environment 
• Strong critical thinking and creative problem-solving abilities, with a keen eye for design and content that resonates with diverse audiences 
• A team player who can work effectively with both internal and external partners to meet shared goals and deliver results on time 

Job Summary:

We are looking for a proactive and detail-oriented Assistant Business Manager to play a vital role in ensuring business continuity, improving operational efficiency, streamlining processes, and ensuring compliance with regulatory requirements.

In this role, you will assist in overseeing core business operations, coordinating projects, and maintaining strong compliance practices to support sustainable growth. Your contributions will directly impact the efficiency and resilience of our business processes while ensuring alignment with industry regulations. If you’re organized, collaborative, and driven to optimize operations while maintaining regulatory adherence, we’d love to meet you.

Your goal will be to help maintain smooth business operations and contribute to initiatives that enhance overall performance and ensure regulatory compliance.

Job Responsibilities:

• Assist in overseeing daily business operations, including client onboarding, account management, deposits, and withdrawals.
• Review and refine policies and procedures to improve operational efficiency and ensure regulatory alignment.
• Assist with documentation and maintenance of policies and procedures, ensuring they are current and compliant.
• Aid in coordinating and implementing new projects and product launches, collaborating with internal and external stakeholders.
• Stay updated on regulatory requirements, assist in preparing compliance reports, and support periodic policy reviews.
• Assist to reconcile bank records, ensure accuracy in financial data, analyze revenue and costs, and manage currency conversions when necessary.

• No relevant experience required, but a background in Forex, Blockchain or Cryptocurrencies will be an advantage
• Strong proficiency in English and Mandarin (able to liaise with Mandarin speaking associates and clients in view of business communications)
• Excellent communication skills, both verbal and written, with the ability to professionally liaise with internal and external stakeholders.
• Proactive and detail-oriented with a strong ability to problem-solve in a fast-paced environment.
• Keen on working within a start-up style environment

What we offer:

Dress Code: Be comfortable at work with smart casual attire

Location: Conveniently located right next to Paya Lebar MRT

Care: Comprehensive coverage on clinical, hospitalisation and wellness program

Balance: Skip the peak hour rush and commute at flexible timings

Flexibility: Feel free to work from anywhere every Friday

Food: Well-stocked pantry for refuelling throughout the day. Alcohol is included.

Bonding: Make valuable connections and experiences beyond mere colleagueship through our bonding events held several times a year

Continuous Growth: Half-yearly appraisals for consistent self-improvement and goal setting

Dynamic Environment: Regional exposure in a sunrise industry with chances to visit and work across our global offices

Fun and Lively Work Culture: Collaborate and communicate freely with our open-plan office workspace and flat hierarchy culture

Job Summary

We are seeking a seasoned Project Manager to lead strategic initiatives and foster strong partnerships with business stakeholders. This role is critical in aligning project objectives with business goals, enhancing user experiences, and ensuring the successful delivery of projects within a large-scale organization

Mandatory Skill-set

• A degree in Computer Science, Information Technology, or a related field;
• A minimum of 10 years of project management experience, including at least 3 years in program management within a large organization;
• Experienced to lead and oversee large scale migration / platform upgrade projects within the organization;
• Experience in contract negotiation and vendor management;
• Exceptional leadership and project management capabilities;
• Strong decision-making and problem-solving skills;
• Detail-oriented with the ability to manage multiple tasks effectively;
• Excellent verbal and written communication skills, enabling collaboration with stakeholders at all levels.

Desired Skill-set

• PMP or Scrum Certified;
• Experience in change management .

Responsibilities

• Project Manage, gather and understand the business objectives with multiple business stakeholders on projects;
• Manage the projects from end-to-end, quality, budgets and teams to completion;
• Build and lead cross-functional project teams while motivating and coaching team members to ensure project success;
• Lead technical design and architecture reviews for project related enhancements and investigations on system issues;
• Manage and communicate project status, progress, and risks to stakeholders, including senior management and project sponsors;
• Define project scope, objectives, and deliverables that align with organizational goals;
• Work with technical and functional teams, vendors, business stakeholders and delivery teams;
• Manage external service providers and vendors to ensure operational SLA is met;
• Provide proposals for internal teams on functional and technical scope, architecture, system integration, user experience and training;
• Formulate solution plans on gaps identified for the project;
• Keep abreast of regulatory/legislation changes that affects the compliance, procedures and processes;
• Support regulatory audit and review activities for projects;
• Work closely with IT Infrastructure and Cloud team to ensure systems are well supported by underlying infrastructure in an hybrid environment;
• Work closely with IT Governance to ensure all audit and compliance requirements in the project area are met.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Finance Manager

· Direct and oversee the accounting, finance and admin functions of the organization.

· To work closely with the Business Development, Sales and Operations team to drive the planning and budgeting process for products and sales channels.

· To evaluate the impact of current and potential businesses and to ensure controls and risk management processes are managed effectively across the businesses.

· Provide business intelligence to the Business Development and Sales team in the form of data analysis, account/distributor/customer performance, market trends and competitor activities.

· Advise on funding requirements and structure to drive and support business expansion and acquisitions.

· To prepare relevant analysis to support Management decision making, driving transparency and insight into the business and action required to improve.

· Ensure timely completion of accounting processes and generation of financial and management reports.

· Monitor and ensure healthy and adequate cash-flow and funding to support on-going operations.

· Review and improve accounting and finance processes for better workflow, efficiency and controls.

· Ensure compliance with relevant accounting and reporting standards.

· Handle tax matters to optimize tax liabilities.

· Deal with external auditors and regulatory bodies on accounting and tax matters.

· Any other appropriate duties and responsibilities as assigned.

Human Resources

· Prepare job specifications, review and shortlist job applicants for line and functional heads to interview, follow-up with successful job candidates on job offer and prepare employment contracts.

· Process payroll for 30 staffs

· Plan, organize and implement human resource initiatives to support business growth and operations.

· Work closely with line and function heads to support them in manpower planning (including annual manpower budgeting), acquisition, deployment and monitoring of manpower level.

· Work closely with line and functional heads to help motivate, develop and retain employees.

· Prepare inputs and coordinate increment and bonus determination, compute increment and bonus payment and prepare letters to inform the employees.

· Prepare job specifications, review and shortlist job applicants for line and functional heads to interview, follow-up with successful job candidates on job offer and prepare employment contracts.

· Work closely with line and functional heads to plan, initiate and organize training programmes and development activities to make the employees more effective and competent.

· Ensure proper upkeep of staff information such as manpower records and salary information.

· Review, design and administer employee benefits programmes, including insurance claims.

· Perform other human resource and related function as and when required.

Key Responsibilities

• Manage end-to-end project lifecycles related to RTGS, payment processing systems, and card-related technologies.
• Collaborate with stakeholders to define project scope, objectives, and deliverables.
• Lead project teams and ensure alignment with project goals and timelines.
• Oversee the design, development, and implementation of payment solutions and card systems.
• Act as a point of contact between technical teams, vendors, and business units for payments-related projects.
• Monitor project risks and issues, ensuring timely resolution and escalation if needed.
• Ensure compliance with regulatory requirements and standards in the payments and cards domain.
• Provide regular updates on project progress, risks, and outcomes to senior stakeholders.

• Proven experience in managing projects in the banking and payments sector.
• Strong knowledge of RTGS, payment gateways, and card payment systems.
• Proficiency in project management tools and methodologies (e.g., Agile, Waterfall).
• Excellent understanding of payment processing flows and related technologies.
• Strong problem-solving skills and the ability to handle multiple priorities.
• Exceptional communication and stakeholder management skills.
• Familiarity with industry standards such as ISO 20022 is a plus.

Preferred Qualifications

• Experience in working with banks, financial institutions, or fintech companies.
• Certification in project management (e.g., PMP, PRINCE2) is a plus.
• Technical understanding of APIs, payment system integrations, or blockchain technologies related to payments.

The Assistant Manager (Operations) assists the management of cleaning operation duties as directed by the manager. This includes managing resources, work procedures, service contracts and work incidents. The candidate is also required to implement and recommend operation plans to improve work processes and service quality for the organization, required to performs site visits and is expected to communicate with relevant stakeholders and clients as part of his role in performing operational duties.

Job scope:

• Coordinate with supervisor and client to ensure quality service delivery
• Ensure cleaning teams adhere to safety measures to during cleaning operation
• Assist in budget planning for cleaning operations
• Compile and analyze relevant data to propose recommendations for cleaning process improvement
• Assist in development and review of operation plans to improve work procedures and quality service
• Review daily cleaning job reports for submission to management
• Allocate equipment and/or technologies and supplies to project sites
• Maintain stock of supplies of materials and equipment
• Identify and recommend suitable equipment and/or technologies to improve cleaning operations
• Implement maintenance schedules for tools and equipment
• Facilitate planning of work schedules and deployment of manpower
• Facilitate effective work processes
• Facilitate the capability development of staff
• Interpret tender specifications and prepare quotations for cleaning operations and assist in terms, conditions and pricing negotiation process
• Liaise between internal and external parties to analyse and solidify an overall contract strategy
• Ensure that budget guidelines set are followed and deviation to these should be communicated with explanations
• Raise requests for purchases as required within agreed limits
• Ensure contractual payments are follow up
• Assist in resolving existing contract conflicts
• Report potential risks on contractual changes to the management
• Guide teams to respond to major incidents and emergencies
• Report and update on major incidents and emergencies to the management

Requirements:

• Secondary school education and above
• Preferably with prior supervisory experience in manpower intensive industry
• Location: Islandwide
• Working conditions: 5.5 days work week

Job Responsibilities:

• Collaborate with client to define project scope, objectives, and deliverables.
• Develop detailed project plans, including timelines, budgets, and resource allocation.
• Conduct feasibility studies and risk assessments to identify challenges and develop mitigation strategies.
• Oversee all aspects of project execution, from site preparation to construction and infrastructure development.
• Coordinate with architects, engineers, sub-contractors, and supplier to ensure adherence to project specifications and timelines.
• Monitor project progress, track milestones, and address issues or delays promptly.
• Develop and implement procurement strategies for Forward Works Contracts, Consultants, and Contractors.
• Manage project closeout procedures.
• Implement quality assurance measures to ensure construction and development activities meet industry standards and regulatory requirements.
• Conduct regular inspections and quality checks to verify compliance with project specifications and safety protocols.
• Coordinate with regulatory agencies to secure necessary permits and approvals.
• Maintain accurate project documentation, including contracts, permits, drawings, and correspondence.
• Serve as the Contract Administrator for projects, including the evaluation of contractual claims.

Job Requirement:

• Bachelor’s degree or above in Civil Engineering, Construction Management, Architecture, or a related field.
• Strong knowledge of building codes and regulatory requirements
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in project management software and tools.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Strong leadership skills with a focus on teamwork, collaboration, and problem-solving.
• Able work at container site office.
• 6 working days

Job Responsibilities:

• Collaborate with client to define project scope, objectives, and deliverables.
• Develop detailed project plans, including timelines, budgets, and resource allocation.
• Conduct feasibility studies and risk assessments to identify challenges and develop mitigation strategies.
• Oversee all aspects of project execution, from site preparation to construction and infrastructure development.
• Coordinate with architects, engineers, sub-contractors, and supplier to ensure adherence to project specifications and timelines.
• Monitor project progress, track milestones, and address issues or delays promptly.
• Develop and implement procurement strategies for Forward Works Contracts, Consultants, and Contractors.
• Manage project closeout procedures.
• Implement quality assurance measures to ensure construction and development activities meet industry standards and regulatory requirements.
• Conduct regular inspections and quality checks to verify compliance with project specifications and safety protocols.
• Coordinate with regulatory agencies to secure necessary permits and approvals.
• Maintain accurate project documentation, including contracts, permits, drawings, and correspondence.
• Serve as the Contract Administrator for projects, including the evaluation of contractual claims.

Job Requirement:

• Bachelor’s degree or above in Civil Engineering, Construction Management, Architecture, or a related field.
• Strong knowledge of building codes and regulatory requirements
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in project management software and tools.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Strong leadership skills with a focus on teamwork, collaboration, and problem-solving.
• Able work at container site office.
• 6 working days

• Responsible for product design, draft PRD requirements and interactive documents

• Manage the product life cycle and drive product development with Engineering teams

• Work closely with cross-functional teams to define, document, and communicate objectives and requirements

• React to feedback from users and business team promptly and patiently to find the best product fit and boost the business result

• Analyze product performance data, responsible product competition analysis, market research, and maintain the product's competitive advantage

About the Role:

• Foster goal achievement, team building, communication, and overall performance in all operations areas and across sections.
• Develop plans to achieve safety and environmental goals and objectives and ensure an active and effective EH&S committee.
• Ensure the company is in compliance with all regulatory agency requirements as they relate to environmental health and safety in the following:
• Interface and collaborate with internal and external stakeholders in the development of cross departmental work.
• Lead development and maintenance of the company’s business continuity plans, to reduce risks and ensure rapid recovery of key business operations during any emergency disaster according to corporate guidelines.
• Assure Client facilities’ requirements are proactively planned, executed and maintained. Assure that facilities’ documentation, including design drawings, as-builds and specifications, are up to date and accurate.
• Develops and Oversees Operations Budget preparation, management, tracking and P&L forecast and actualization, and identifies opportunities to increase revenue and decrease costs
• Ensure tight milestones, KPIs and targets are met promptly.
• Develop necessary Planned Preventive Maintenance procedures for all the assets.
• Develops mid-and long-term Life Cycle Assets Replacement plans.
• Reviews and updates SOPs and processes to strengthen the FM Operations.
• Lead a team of maintenance staff to provide efficient and effective soft Facility Management services, Building-related equipment maintenance, M&E, Commercial and Estate Management services.
• Prepare and manage the budget and cyclical maintenance of Building Fabric & M&E Assets/Equipment at the clients' premises.
• Maintain effective and timely reporting processes and activities to the respective client.
• Dare to overcome challenges and adversities possess by clients.
• Recruit, manage and develop staff to meet departmental business needs
• Develop staff and manage performance to ensure the organization is effective and poised to strategically meet the challenges of the business.
• Build and maintain good relationship with clients and key stakeholders
• Take accountability and ownership of Workplace Safety &Health (WSH) standards and outcomes in building up a Safety Culture. Perform any other/related duties as required and directed/assigned.

About You:

• A recognized Diploma/Degree with 3 years relevant working experiences
• Candidates from Facilities Management / Construction Background is advantageous.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Job Title

SHOP MANAGER

Occupation

MANAGER

Job Description & Requirements

Industry

Beauty salons and spas (including slimming, skin care and hair care centres)

Job Title

Senior Shop Manager

Occupation

SHOP SALES MANAGER

Job Description & Requirements

Roles & Responsibilities

• Responsible for overseeing the daily shop operations, making sure it runs smoothly and effectively
• Duties include motivating sales teams, creating business strategies, developing promotional materials for shop
• Guide shop's supervisors
• Create shop's objectives
• Make critical decisions
• Manage shop's budgets
• Oversee shop’s performance

The main responsibilities include:

• Project coordination

• Stakeholder communication

• Change management and training

• Monitoring and tracking progress

• Documentation and reporting

Key Responsibilities:

• Assisting in planning and scheduling project timelines, tasks and deliverables

• Supporting project team in meeting deadlines, monitoring task completion and ensuring smooth project flow

• Maintaining and organizing project documentation, including plans and business requirements

• Preparing status reports and presentations for management

• Developing training resources with the vendor’s support

• Engaging key stakeholders to ensure they are informed and supportive of the change through regular communications

• Driving change management strategies and plans, including coordinating communication and training programs to help users adapt to the new system features

• Handling and responding to user inquiries and issues reported for the product via various communication channels like emails and calls

• Helping users resolve issues with the product by following the FAQs guide

• Escalating unresolved issues to senior staff or business teams when necessary

• Meeting performance metrics like call handling time, customer satisfaction scores, and issue resolution rates

• Maintaining accurate records of all communications and resolutions for future reference

• Working with other team members, supervisors or departments to ensure efficient service operations

What we are looking for

• Experience with change management for implementation of new systems and/or customer engagement

• Excellent communication and interpersonal skills, problem-solving, patience and attention to detail

• Proficiency with basic computer skills

• Strong listening skills and empathy

• Project management skills will be an added advantage

• Ability to work in a fast-paced environment

• Strong time management and multitasking abilities

• Knowledge of Singapore Government procurement and governance processes will be an added advantage.

• Knowledge of design thinking and workshop facilitation will be an added advantage.

About the Role

We are looking for a seasoned Finance professional to take on an important role in driving excellence across the areas of Financial Planning and Analysis as well as compliance with corporate polices and procedures, and statutory requirements. He/She will oversee the budgeting and forecasting processes for the Group. He/She will perform timely and comprehensive variance analysis to identify key causes of business variances for performance measurement purposes. He/She is a subject matter expert in Financial Reporting and Accounting Standards and will be appointed as the designated key person for the ERP system implementation / integration / improvement. This is an ideal opportunity for a proactive finance professional with a strategic mindset and a great step for anyone aspiring to move into a future Financial Controller role.

Duties will include:

• Oversee all aspects of Financial Planning and Analysis functions including reporting, budgeting, forecasting, and cash flow management.
• Ensure compliance with statutory and regulatory requirements, including annual reporting, ASX compliance, BAS, audit and taxation.
• Business partnering with other departments to ensure financial goals are achieved.
• Advise management on Financial Reporting Standards (FRS) including researching on new/changes to FRS that may impact the Group.
• Manage the ERP system and be the key contact person for any upgrading, migration and integration projects.
• Assist in month-end/quarter-end/half-yearly/year-end closing and reporting.
• Any other ad-hoc duties or projects assigned.

Your Skills & Experience

You will have proven Finance experience in a commercial environment and a skillset including:

• Bachelor’s Degree in Finance, Accounting or equivalent.
• CA qualified
• At least 5 -7 years of working experience with at least 3 - 5 years working in Big 4 audit firms.
• Conversant in FRS and Statutory Reporting requirements
• Proficient in Microsoft Excel, PowerPoint and Netsuite is highly desirable.
• Strong ability to deliver timely and accurate financial reporting to support strategic decision-making.
• Extensive experience in managing financial controls, policies, and procedures, with the ability to identify and mitigate risks.
• Proficiency in managing financial aspects of the business, including budgeting, cost control, and compliance.
• Demonstrated experience in leading and developing high-performing teams in complex and fast-paced environments.
• Excellent communication skills, with a proven ability to work effectively with complex stakeholder groups
• Singaporean or PR

Salary: $2400-$2800+OT

Industry: Engineering

Located at Chai Chee

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Perform, document internal audits and other quality assurance activities to ensure readiness on international standards certification audits and GMP inspection.
• Create, review work instructions and standard operating procedures, devise sampling procedures and directions for recording and reporting quality data.
• Communicating with other team members to solve problems.
• Conduct / perform training to employees to improve GMP / international standards certification awareness and compliance.
• Other duties as and when assigned by management.

Requirements

• Diploma in Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Job Summary

We are hiring for IT Asset Manager who will be overseeing the daily and strategic management of both hardware and software assets.

Mandatory Skill-set

• Bachelor’s degree in information technology, computer science, or business administration, or related field;
• Minimum 5+ years in IT Asset Management;
• Strong leadership skills with the ability to manage and supervise teams;
• Well-versed in IT software and hardware, with a focus on CMDB, ITSM tools, especially ServiceNow;
• Proven ability to successfully execute strategic asset management processes;
• Profound understanding of licensing agreements, particularly with Microsoft, IBM, and Oracle;
• Strong skills in vendor management and negotiation;
• In-depth knowledge of IT Service Management processes and experience with Discovery tools;

Desired Skill-set

• Relevant certifications in IT asset management, project management, or related fields;

Responsibilities

• Perform daily and long-term operational and strategic management of hardware and software;
• Plan, monitor, and record hardware assets and/or software licenses to ensure compliance with vendor contracts;
• Keep track of IT assets within the Configuration Management Database throughout their lifecycle;
• Provide KPI/Metric for regular/ad hoc reporting of IT assets;
• Design processes related to software and hardware asset management, execute, and enhance them;
• Establish and maintain documentation of procedures, processes, and reports concerning asset management;
• Collaborate with Procurement and Finance in asset tracking, PO reconciliation, and asset write-offs;
• Perform verification and audit of IT assets - verify software assets with license contracts, confirm hardware assets with actual inventory, and initiate corrective actions.
• Perform wall-to-wall asset tagging across data centers and office locations;
• Collaborate with IT units concerning assets compliance audits and take ownership of ITSM Asset Management Tool.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

THE ROLE

The incumbent's main responsible in leading successful marketing campaigns to achieve business goals.

This role will be working closely with merchandising team, ops team and area managers to ensure seamless & efficient communications as well as support operational needs.

RESPONSIBILITIES

Marketing

• Build, lead and set priorities/ direction for the Marketing Communication Division
• Review company's brand positioning to strengthen brand presence and customer's relationship
• Monitor store outlets and competitor's presence to improve company's marketing performance
• Strategize and execute annual marketing strategy, budget and deliverables
• Manage Advertising and Promotions calendar and day to day in-house production activities.
• Provide art direction, copy-write and proof read all marketing collateral
• Manage and integrate marketing mix, above and below-the-line advertising and promotions
• Digital marketing and social media management
• Render support to Sales and Operations Department to generate ROI
• Ensure corporate identity guidelines of the brand across all areas of marketing communications are adhered to
• Establish and liaise with external vendors: suppliers, contractors, partners, advertising, media buying and event agencies
• Generate marketing reports for management to review
• Other Ad-Hoc duties assigned by Management

Sales

• Develop and implement a comprehensive digital marketing strategy that aligns with the overarching business objectives
• Oversee the strategizing, execution, and refinement of digital marketing campaigns across diverse channels, including SEO, SEM, social media, email marketing, and content marketing
• Set direction, review progress and making mid-course corrections

REQUIREMENTS

• Degree/Diploma in Business Studies/International Marketing
• Min 5 years of relevant experience with at least 3 years in managerial level Hands-on e-commerce and digital marketing experience
• Strong business acumen
• Excellent communication and interpersonal skills, a team player, and able to multitask.
• Well verse in strategic planning, managing, and executing marketing projects or campaigns

Supermom, a fast-growing AI data powerhouse, has a mission to enable parents and families to live better and smarter in Southeast Asia. Boasting one of the largest family communities in Singapore and expanding fast in Indonesia and Malaysia, as well as other SEA countries

The Role

The Campaigns Manager will support campaign initiatives in line with our client’s requirement whilst still maintaining Supermom’s identity. In this role, you will work with a team to help to raise awareness of our clients, their brands, drive sales, help customer acquisition and retention through marketing initiatives and strategies that we will strategically deploy through Supermom as a platform. 

You will be responsible for coordinating and executing the following initiatives: 

Roles and responsibilities: 

-        Strategise , create and execute multi-channel marketing plans to deliver on lead generation campaigns for various client accounts. Channels include farming and direct marketing to existing bases, paid advertising, community marketing, events and partnerships, telesales, offline promoters, etc

-        Forecast budget/CPL and timelines for campaigns

-        Brief, project manage, and oversee the quality of work from a team of performance specialists, CRM specialists, data processing specialists, copywriters and designers, to deliver on campaigns. If needed, source for suppliers/freelancers and onboard them

-        Constantly monitor performance across multiple campaigns, and be agile in moving resources across campaigns or changing creatives/channels as needed, understanding drop-out points throughout the journey and troubleshoot accordingly, ultimately ensuring all deliverables are submitted on time and spend is within budget

-        Drive more sophistication in source attribution and performance measurement through learnings and analysis 

-        Understand our target audiences' behaviours, as well as analyse and segment our existing base, to improve new user acquisition and cross-sell

-        Continually find ways to optimise campaigns and maximise margins

-        Build long-term strategies for user acquisition while managing short-term fulfilment

-        Responsible for timely billing of clients

-        Interact directly with clients for day-to-day operations, building positive relationships with them to facilitate renewal or other business opportunities. 

-        Work cross-functionally with various departments within the supermom brand.

Expectations:

• Minimum 6 years' experience in user acquisition marketing, either with B2C brands or with agencies
• Minimum 2 years' experience in people management
• Proven experience in managing successful B2C demand generation programmes 
• Hands-on experience in CRM/lifecycle marketing and/or performance marketing is a big plus
• Working knowledge of Hubspot, GA4 and Meta Marketing.
• Excellent time management and project management; able to multitask and handle multiple campaigns at the same time
• Agile when solving a range of implementation or operational issues
• Good interpersonal skills to deal with different types of clients, internal colleagues and stakeholders
• Meticulous and detail-oriented
• Proficient in written and spoken English

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for a Senior Project Manager as a 1-year contract employment. This role can be subjected to extension, depending on the performance of the individual.

A brief summary of your job responsibility:

• Oversee the admin processes - ensuring project collaboration memorandums (PCMs), budgets, reports, compliance, billings are in order;
• Ensure our product managers are pricing our products properly when we work with finance;
• Put in place processes that ensure our helpdesks are functional, our onboarding process is smooth, and our sales funnel is functional;
• Ensure our product metrics are correct and are continuously monitored and tracked. This includes the preparation of all procurement deliverables for each procurement project assigned;
• Manage and execute the procurement of ICT systems, goods and services in a timely manner;
• Provide business perspective in product teams;
• Understand the government procurement policy and advise product teams on meeting such policies while enabling product needs to be met;
• Review proposals from suppliers;
• Review, clarify and negotiate business requirements with suppliers;
• Perform billing governance and operations to ensure business sustainability and adequate cashflow;
• Interact closely and partner with the business units to provide billing support and analysis;
• Handle month/year-end closing of billing and accruals;
• Ensure billing functions are executed within the stipulated deadlines or/and tender specifications;
• Engage vendors in relation to billing matters such billing disputes and draw up the billing framework for vendors’ compliance;
• Work with auditors and awarded vendors on vendor’s billing audit matters;
• Use of billing templates and validation tools to ensure billing governance and processes are adhered to;
• Drive innovation on work processes;
• Monitor and track project expenses and timeline; and
• Any other duties that may be assigned.

To succeed in this role, you will ideally have:

• Be familiar with Government IM on Procurement;
• Minimum 8 years of relevant working experience, preferably in both procurement and billing;
• Good knowledge of government infocomm environment;
• Good knowledge of ICT procurement and contract management practices;
• Ability to communicate effectively across all levels;
• Team player and self-motivated;
• Able to consolidate multiple streams of information into a cohesive whole;
• Good command of the English language, both written and spoken; and
• Proficient in Microsoft Office in particular Microsoft Excel and PowerPoint.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.
• Contract Staff enjoys the same benefits as Permanent Employees.
  

JOB OBJECTIVE

To ensure that the solutions offered are tailored to meet the customers’ requirements by working closely with sales team.

JOB RESPONSIBILITIES

• Works closely with the sales team on proposals and pitches for business.
• Attends meetings with Sales Managers and acts as a solution expert.
• Puts together business cases for the sales team to support their proposals.
• Works closely and collaboratively with customers to devise effective solutions.
• Ensures that the company’s solutions can be delivered to the customer’s requirements.
• Works closely with customers to understand and capture requirements.
• Responds to customers following requests for information and proposal requests.
• Presents proposals to customers alongside members of the sales team.
• Provides ongoing support for customers post implementation.
• Produces detailed costings for customers and ensure the contract is profitable.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with
extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi
Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services, and digital capabilities to clients
across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Business Risk and Control Manager based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution, as well as traditional and alternative investments, managed account strategies, world-class research and investment guidance. Our Wealth business serves ultra-high-net-worth
individuals and family offices through Citi Private Bank, operates in the affluent and high-net-worth customer relationship tiers of Citigold® and Citigold Private Client and offers wealth management in the workplace through Citi Global Wealth at Work.

The Business Risk and Controls Manager is part of Global Wealth Control team focusing design and execution of control framework for MCA Testing for Investment and Insurance business for Wealth business. This position reports to the Wealth Client Segments Control Testing Head within the Citi COO
organization’s Central Controls Capabilities; and is a strategic- and execution-oriented leadership role accountable for end-to-end control testing for this position’s specified business/segment – i.e., operational controls performance assurance/testing – which includes design, results reporting, and insight sharing related to the above scope of controls testing. Developed communication and diplomacy skills are required to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for controls testing results and advice regarding the controls execution. Excellent management and communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy. Responsible for supporting their manager in handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:
• Coordinate and contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes. Individual will be part of Centralized MCA Testing and Monitoring Utility team within Wealth organization and will be focused on performing monitoring and Testing for Investment
Solution MCA across Private Bank, Trading Desks and CG/CPC Investment Solution.
• Supports the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing
transitions, dispositioning exceptions, and developing insights.
• Carries key responsibility for Control Design Assessment (CDA) by resolving escalations, defining the work plan, and designing the quality review process.
• Play a key role in engaging with Investment Risk Assessment and Control design team and Investment Solution Business Execution team in assessing, designing control mapping in respective ARCMs within relevant AUs.
• Contribute to the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Partner with the team for the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, for issues identified as part of MCA Testing and Monitoring.
• Helps driving continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
• Support with the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process.
• Influence decisions to ensure adherence to the MCA Standard through controls after the execution of a process (QA).
• Coordinate and contribute to Operational and Compliance Risk in accordance with established Policy requirements.
• Support Risk Appetite and monitor / assess exposures against this in accordance with
enterprise requirements (if applicable).

• 5-8 years of experience.
• Must have exposure to 2-3 years of Risk, Control, Audit, Testing roles
Outstanding leadership, communication, and influencing skills as this leader will work with Sr
leaders, and audit partners on a regular basis. Relevant experience in financial services,
with enhanced knowledge of the Branded Cards business preferred.
• Project management and governance experience with demonstrated ability to achieve and exceed critical milestones.
• Must have ability to foster working relationships with other leaders across multiple lines of business and with support organizations including auditors and regulators.
• Demonstrated judgement and critical thinking skills.
• Bachelor's/University degree or equivalent experience.