This position is responsible for food production and development of food processes for Healthy Meals Manufacturer

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Food production in production kitchen
• Verify that prepared food meets requirement
• Ensure quality control and presentation of the food
• Adhere to safety procedures
• Ensuring proper handling and storage of all food items in accordance with the standards and sanitation regulations
• Handle equipment, appliances, supplies and tools
• Production of hot and cold dishes and executing request based on required specifications
• Maintain cleanliness and the hygiene of the kitchen
• Understanding with and complying with the mandatory hygiene standards and requirements
• Perform any other duties assigned

REQUIREMENTS

• Relevant experience, required
• Ability to work independently and in a team
• Physically and mentally fit and able to work in a fast paced and demanding environment
• Basic food hygiene certificate
• Willing to work shifts, weekends and public holidays
• Working Hours : 6 days work week

Your new company

My client (East area) is a global leader in sensory innovation and has established a strong reputation as a trusted supplier of high-quality acoustic components.

Your new role

As a key member of their Production team, you will be responsible for developing and executing machining plans to ensure timely delivery of projects.

Below are some of the key responsibilities for the role;

• Develop and implement production plans that meet project requirements and timelines
• Collaborate with cross-functional teams, including production, purchasing, and quality, to ensure seamless production
• Monitor production progress, identify potential risks, and implement corrective actions
• Analyze production data to inform decision-making and optimize processes
• Lead and manage a team of production professionals to ensure successful project execution

What you'll need to succeed

The successful candidate, should have;

• Bachelor's Degree in Mechanical or Industrial Engineering
• At least 3 years of experience in production planning, assembly planning, or automation project management
• Proficient in production management and Office software
• Excellent communication, coordination and team management skills
• Strong data analysis and decision-making abilities
• Proficiency in English and Mandarin, to liaise with stakeholders in China

What you'll get in return

• Joining a company that is at the forefront of our industry
• Being part of a team that's dedicated to innovation and continuous growth
• Working with the latest technologies, tools, and methodologies to develop innovative solutions

What you need to do now

If you believe you meet the specified requirements or know a suitable candidate, please click the link to apply. Alternatively, you may submit your application or referral directly to [email protected].

If this role isn't quite suitable for you, but you're interested in exploring new opportunities, I invite you to contact me for a confidential career consultation. I'm here to help you navigate your next career move.

EA Reg Number: R21102304 | EA License Number: 07C3924 | Company Registration No: 200609504D

Bakery Production Worker x 2

• 5.5 days 44 hours per week, 8am-5pm/ 9am-6pm/ 11pm-5am/ 5pm-2am (can choose shift)
• Salary: Basic $1800 -$1900 + $100 allowance + OT, gross around $2600
• Location: Aljunied

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Summary:
As a member of the Bakery Production Crew, you will play a vital role in the production of high-quality baked goods. You will work collaboratively with the team to ensure efficient operations, maintain cleanliness, and uphold the highest standards of food safety and quality.

Key Responsibilities:
Baking and Preparation:

• Assist in the preparation and baking of a variety of goods including pastries and cookies.
• Follow recipes accurately and consistently to ensure product quality.

Equipment Operation:

• Operate baking equipment such as mixers and ovens safely and effectively.
• Maintain equipment cleanliness and report any malfunctions to the supervisor.

Quality Control:

• Inspect ingredients and finished products for quality and freshness.
• Ensure that all products meet company standards before they are packaged or displayed.

Inventory Management:

• Assist in inventory management, including tracking supplies and ingredients.
• Help with receiving and storing deliveries.

Team Collaboration:

• Work closely with other team members to meet production goals.
• Participate in training and development opportunities as needed.

Sanitation and Safety:

• Maintain a clean and organized workspace, adhering to health and safety regulations.
• Follow proper food handling procedures to ensure product safety.

Requirements:

• Previous experience in a bakery or food production environment is required.
• Basic understanding of baking procedure

Job Description

• Generate and prepare manufacturing work order documents
• Update daily production output, non-conforming quantities, etc which are required for department KPI compilation
• Update delivery schedule and submit to Admin for Delivery Order (DO) preparations
• Data entry into ERP for inventory and costing purposes
• General administrative support for the department where required

Job Requirements

• Min. secondary school qualifications
• Able to work independently
• Basic computer skills (eg. able to do data entry into Microsoft Excel)
• Experience in intepreting simple technical drawings is an advantage

Location: Tuas

Job Description & Requirements

Exciting Career Opportunities: Production Packer Roles – Join Our Thriving Team!

If you’re looking for a role where you can contribute hands-on and grow within a dynamic environment, look no further. We have positions available for Packer professionals who are ready to thrive in a fast-paced production setting.

Key Responsibilities:

You just need to sit there and do packaging.

What You Get:

We value your commitment and hard work, and we make sure to reward you accordingly.

We are looking for a passionate, organized individual who possesses a passion for social media video production. As an intern, you will be expected to be proactive in helping the team out and thinking outside the box in difficult situations. You will have to maintain close and effective communication with the producers and ensure that production needs are met.

Responsibilities

• Support the producers and complete assigned tasks efficiently and effectively
• To run errands and ensure production stays on schedule
• Curate the props, set and wardrobe for shoots and ensure that everything is set before the shoot.
• Communicating with the production, camera and directing team during the pre-production and production.

Qualifications

• Prior experience in filming, videography or have studied film and media
• Familiar with Adobe Creative software like Photoshop, Illustrator, or any other relevant designing software.
• Proactive team player and highly motivated individual
• Resourceful in terms of sourcing for props and wardrobe
• Able to adapt in an ever-changing and dynamic environment with professionalism, responsiveness and flexibility under pressure
• Only Singapore and Permanent Residents

Job Description

· Cutting and Crimping of wires;

· Inserting of connectors and housing;

· Assemble components to form wire harness according to customer’s specifications;

· Ensuring quality in process is observed;

· Re-work defective wire assemblies;

· Any other duties assigned from time to time.

Requirements

· Good eyesight as some components are small;

· Not color blindness for identify colored cable and label.

· Understand basic English to read drawing and cutting length

Skills

• No experience required as training provided
• Perform production activities in accordance with standard operating procedures and adhere to all safety requirements
• Ensure that products are being produced timely and according to customers’ specifications
• Perform any other area of responsibilities that the company deems necessary.

Requirements:

• Singaporean or PR only
• Able to read and write simple English
• Must be able to work overtime when requested.
• Team player and highly motivated.

Job Description

• Industry/ Organization Type: Chemical Manufacturing
• Position Title: Leader (Production) / Assistant Production Manager
• Working Location: Tuas
• Working Hours: Monday to Friday (8.15 AM – 5 PM / 9.15 AM – 6 PM)
• Salary Package: Basic Salary up to $5,500 + AWS + Bonus + Flexible Benefits
• Duration: Permanent

Key Responsibilities

• Daily supervision of plant machinery and systems across all facilities, ensuring they are operational and well-maintained for effective production.
• Collaborate with the Maintenance and Technology departments to solve any issues with production quality, processes, or equipment.
• Educate and guide Senior Supervisors on maintaining the plant's working condition, focusing on safety, quality, and minimizing waste.
• Track and manage the use of raw materials and production to maximize efficiency and reduce excess use.
• Create detailed operating instructions for staff for each shift that covers starting, stopping, and any operational changes needed for tests, projects, or maintenance.
• Be informed about our management systems and relevant certifications like ISO and ITAF, perform corrective measures if necessary, and ensure department adherence.
• Direct studies and test new products and materials, conducting analyses that lead to process improvements.
• Support other departments with any extra tasks as needed.

APPLY NOW!!!

• Possess a Diploma/Degree in a relevant discipline
• At least 2 years of hands-on experience in a production/manufacturing environment
• Proven leadership and/or supervisory experience
• Effectively communicate information with courtesy and clarity to employees of the organization and occasionally, customers or clients

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66185 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities:

• Plans for production which includes releasing of work orders and ensuring on-time delivery of shipments based on customer requirements
• Works closely with purchasing and warehouse/logistics groups to ensure on-time receipt, delivery of materials and finished goods shipments
• Monitors and co-ordinates on material shortages, expediting and ensuring material availability to support production plan
• Manages spares planning support and ensure timely delivery of spares to distribution centre
• Drives spares repair material planning and optimize the materials needed to support the spares replenishment program
• Drives and minimize excess and obsolescence inventory
• Assists in developing, maintaining and improving existing processes, procedures and key performance metrics

Requirements:

• Bachelor Degree / Diploma or equivalent in Technical Engineering / Business / Supply Chain
• Minimum 2 years of related industry experience in manufacturing and production planningKnowledge of work order management and understanding of Bill of Material
  Proficient in an ERP system, preferably SAP system (PP module) with good knowledge of supply chain, materials flow concepts and production planning reporting/metrics
  Experience in low volume high mix (preferably equipment manufacturing) and DFT/pull manufacturing environment is a plus
• Strong written and verbal communication skills
• Team player, self-driven and able to work under pressure with a sense of urgency
• Ability to adapt to a fast-paced work environment and to work with a variety of offshore locations

Job Description:

• Lead and manage production to meet production target and customer’s specifications
• Ensure print quality and guide print operators on troubleshooting of printing machine issues
• Ensure that SOPs are current, accurate and team are trained in the relevant job according to SOPs
• Investigate and find out the root cause with regards to customer complaints and internal rejects
• Able to

Qualifications:

• 5 years or more in a managerial or leadership role in a printing or print related company
• 5 years technical experience in Heidelberg offset printing machines
• Demonstrate good organisational and interpersonal skills and able to communicate well with all levels of staff in the organisation
• Familar with print estimation

• Design and develop ATE (Automated Test Equipment) programs for new products, covering both production and characterization testing.
• Engage in hands-on testing debugging, conduct RMA analysis, and enhance testing solutions for both hardware and software.
• Develop a test plan for the product, including scheduling, resource needs, and overseeing project tracking and execution.

Requirements:

• Degree in Electrical/Electronics Engineering
• At least 3 years of leadership experience in ATE test program development.
• Proficient in C++/ VB, ATE testers and Chroma.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at

www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description

• Plan materials requirement according to production schedule and to ensure optimal inventory levels
• Monitor production schedule to meet delivery requirement
• Work closely with Testing team and arrange production staff to work according to schedule

Job Requirements:

• Min Diploma in Manufacturing / Production / Electronics Engineering
• Minimum 2 years of relevant work experience in electronics manufacturing industry
• Work closely with internal customers, buyer and sub-contractors
• Experience with ERP system
• Team player with supervisory, interpersonal and communication skills

*Please be notified that only shortlisted candidates will be notified*

By submtting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: Chan Jun Wei

EA Personnel No: R1543992

EA License No: 21C0845

Production Test Manager

(Semiconductor Device)

• Working Location: Tai Seng
• Working Days: 5 days (office hours)
• Salary Range: S$ 10,000 – 12,000

Job Requirement:

• ATE Test Program Design and Development for new products (Production and Characterization Test)
• Design/Develop Final Test Loadboard and Wafersort Probecard
• Perform Characterization Testing, prepare test specifications, define tests, conditions, criteria, etc.
• Solid digital and mixed-signal programming experience on ATE using C++/VB language, and scripting
• Monitor and manage production test yields, maverick lots, engineering lots, product test log maintenance, product data statistical process, characterization data process.
• Hands-on test debugging, RMA analysis, and improving test solutions (Hardware and Software)
• Establish cost-effective production test solutions
• Develop team technical competency.
• Build product test plan, schedule, resources requirement and project tracking and execution.
• Conduct product test and releases review, approve the test program releases.
• Maintain and improve the product test process.

Job Requirement:

• Degree in Engineering (Electrical/Electronics)
• Minimum 5-yrs ATE Test Program Development (C++ and/or VB)
• Experience in Test HW Development (Loadboard and Probecard)
• Good knowledge on manufacturing process (fab, packaging, test)
• Hands-on development experience is a must with Teradyne J750 ATE testers, IG-XL test programming
• Hands-on development experience with Chroma and other main stream testers.
• Project management skills and experience in people management.
• Preferred: Knowledge in AEC Q100 automotive qualification guidelines, experience in the automotive test flow, AEC Q100 data analysis, wafer and FT lot process.

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Production Test Manager

(Semiconductor Device)

• Working Location: Tai Seng
• Working Days: 5 days (office hours)
• Salary Range: S$ 10,000 – 12,000

Job Requirement:

• ATE Test Program Design and Development for new products (Production and Characterization Test)
• Design/Develop Final Test Loadboard and Wafersort Probecard
• Perform Characterization Testing, prepare test specifications, define tests, conditions, criteria, etc.
• Solid digital and mixed-signal programming experience on ATE using C++/VB language, and scripting
• Monitor and manage production test yields, maverick lots, engineering lots, product test log maintenance, product data statistical process, characterization data process.
• Hands-on test debugging, RMA analysis, and improving test solutions (Hardware and Software)
• Establish cost-effective production test solutions
• Develop team technical competency.
• Build product test plan, schedule, resources requirement and project tracking and execution.
• Conduct product test and releases review, approve the test program releases.
• Maintain and improve the product test process.

Job Requirement:

• Degree in Engineering (Electrical/Electronics)
• Minimum 5-yrs ATE Test Program Development (C++ and/or VB)
• Experience in Test HW Development (Loadboard and Probecard)
• Good knowledge on manufacturing process (fab, packaging, test)
• Hands-on development experience is a must with Teradyne J750 ATE testers, IG-XL test programming
• Hands-on development experience with Chroma and other main stream testers.
• Project management skills and experience in people management.
• Preferred: Knowledge in AEC Q100 automotive qualification guidelines, experience in the automotive test flow, AEC Q100 data analysis, wafer and FT lot process.

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

• Design and develop ATE (Automated Test Equipment) programs for new products, covering both production and characterization testing.
• Engage in hands-on testing debugging, conduct RMA analysis, and enhance testing solutions for both hardware and software.
• Develop a test plan for the product, including scheduling, resource needs, and overseeing project tracking and execution.

Requirements:

• Degree in Electrical/Electronics Engineering
• At least 3 years of leadership experience in ATE test program development.
• Proficient in C++/ VB, ATE testers and Chroma.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at

www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Working Location:Tai Seng
Working Days: 5 days (office hours)
Salary Range:$10,000 – $12,000

Job Requirement:

• ATE Test Program Design and Development for new products (Production and Characterization Test)
• Design/Develop Final Test Loadboard and Wafersort Probecard
• Perform Characterization Testing, prepare test specifications, define tests, conditions, criteria, etc.
• Solid digital and mixed-signal programming experience on ATE using C++/VB language, and scripting
• Monitor and manage production test yields, maverick lots, engineering lots, product test log maintenance, product data statistical process, characterization data process.
• Hands-on test debugging, RMA analysis, and improving test solutions (Hardware and Software)
• Establish cost-effective production test solutions
• Develop team technical competency.
• Build product test plan, schedule, resources requirement and project tracking and execution.
• Conduct product test and releases review, approve the test program releases.
• Maintain and improve the product test process.

Job Requirement:

• Minimum Bachelor's Degree in Engineering (Electrical/Electronics)
• Minimum 5-yrs ATE Test Program Development (C++ and/or VB)
• Experience in Test HW Development (Loadboard and Probecard)
• Good knowledge on manufacturing process (fab, packaging, test)
• Hands-on development experience is a must with Teradyne J750 ATE testers, IG-XL test programming
• Hands-on development experience with Chroma and other main stream testers.
• Project management skills and experience in people management.
• Preferred: Knowledge in AEC Q100 automotive qualification guidelines, experience in the automotive test flow, AEC Q100 data analysis, wafer and FT lot process.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Production Test Manager

(Semiconductor Device)

• Working Location: Tai Seng
• Working Days: 5 days (office hours)
• Salary Range: S$ 10,000 – 12,000

Job Requirement:

• ATE Test Program Design and Development for new products (Production and Characterization Test)
• Design/Develop Final Test Loadboard and Wafersort Probecard
• Perform Characterization Testing, prepare test specifications, define tests, conditions, criteria, etc.
• Solid digital and mixed-signal programming experience on ATE using C++/VB language, and scripting
• Monitor and manage production test yields, maverick lots, engineering lots, product test log maintenance, product data statistical process, characterization data process.
• Hands-on test debugging, RMA analysis, and improving test solutions (Hardware and Software)
• Establish cost-effective production test solutions
• Develop team technical competency.
• Build product test plan, schedule, resources requirement and project tracking and execution.
• Conduct product test and releases review, approve the test program releases.
• Maintain and improve the product test process.

Job Requirement:

• Degree in Engineering (Electrical/Electronics)
• Minimum 5-yrs ATE Test Program Development (C++ and/or VB)
• Experience in Test HW Development (Loadboard and Probecard)
• Good knowledge on manufacturing process (fab, packaging, test)
• Hands-on development experience is a must with Teradyne J750 ATE testers, IG-XL test programming
• Hands-on development experience with Chroma and other main stream testers.
• Project management skills and experience in people management.
• Preferred: Knowledge in AEC Q100 automotive qualification guidelines, experience in the automotive test flow, AEC Q100 data analysis, wafer and FT lot process.

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

• Design and develop ATE (Automated Test Equipment) programs for new products, covering both production and characterization testing.
• Engage in hands-on testing debugging, conduct RMA analysis, and enhance testing solutions for both hardware and software.
• Develop a test plan for the product, including scheduling, resource needs, and overseeing project tracking and execution.

Requirements:

• Degree in Electrical/Electronics Engineering
• At least 3 years of leadership experience in ATE test program development.
• Proficient in C++/ VB, ATE testers and Chroma.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at

www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Design and develop ATE (Automated Test Equipment) programs for new products, covering both production and characterization testing.
• Engage in hands-on testing debugging, conduct RMA analysis, and enhance testing solutions for both hardware and software.
• Develop a test plan for the product, including scheduling, resource needs, and overseeing project tracking and execution.

Requirements:

• Degree in Electrical/Electronics Engineering
• At least 3 years of leadership experience in ATE test program development.
• Proficient in C++/ VB, ATE testers and Chroma.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at

www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Design and develop ATE (Automated Test Equipment) programs for new products, covering both production and characterization testing.
• Engage in hands-on testing debugging, conduct RMA analysis, and enhance testing solutions for both hardware and software.
• Develop a test plan for the product, including scheduling, resource needs, and overseeing project tracking and execution.

Requirements:

• Degree in Electrical/Electronics Engineering
• At least 3 years of leadership experience in ATE test program development.
• Proficient in C++/ VB, ATE testers and Chroma.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at

www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Information

1. Working days : Mon-Fri, 8am to 8:45pm
2. Basic salary : $1,800 + $8/day meal allowance

Responsibilities:

• Perform daily Production activities for in production line according to work instruction
• Perform tofu making operation
• Able to carry up to 15KG

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894

Responsibilities:

• Conduct physical stock take and inventory counts to maintain accurate records.
• Process material requisitions to ensure timely supply of packaging materials.
• Utilise the JOT system to track and manage inventory and shipping processes.
• Confirm actual packing results after production closure to reconcile inventory and shipping records.
• Identify, labelling and keep materials in stock, recording location of inventory and reporting shortages.
• Locate materials/supplies by pulling and verifying materials and supplies listed on production orders.
• Keep inventory and loading/unloading areas clean.
• Open containers, sort and catalogue materials.
• Verify the accuracy of quantity and quality of incoming deliveries.
• Work with internal to locate missing packages, fix incorrect deliveries and replace damaged products.
• Pick and pack finished goods according to the specified packing order (SPO) list.
• Assist packing finished goods for shipment, ensuring adherence to packing standards.
• Utilise packaging materials like bubble wrap and corrugated cardboard to safeguard products
• Seal and label packages accurately, including affixing shipping labels and customs documentation.
• Upload and download pallets of finished goods to and from racks using material handling equipment.
• Document product shipment by recording units shipped.
• Ensure orders and distribution of products from inventory, delivering production materials and supplies where needed and staging finished product final distribution.
• Contributes to the orderly operation of stock and materials storage area.
• Maintains in-process inventory at work centres by delivering and opening materials and supplies.
• Operates forklift and pallet jack or signal machine operator to move materials onto and off trucks.

Requirements:

• ITE in any discipline.
• Experience in warehouse/manufacturing environment
• Prefererably in packing or material handling role is a plus.

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894

Responsible for providing oversight for Quality on-the-floor and operations support, the QA Associate will support manufacturing operations and IPC testing through purposeful presence on the floor, and support of complex manufacturing investigations, change control, and unexpected result investigations. Required to perform a 12-hour shift (full night shift preferably).

Responsibilities:

• Support the maturation and continuous improvement of site quality systems, including On-the-floor quality oversight, deviation management, change control and ensure that the systems are managed in compliance with cGMP expectations
• Participate in on the floor triage and support root cause investigations for major investigation if applicable
• Review and approve minor deviation, change controls, and other quality records such as electronic batch records, SOPs, logbooks and work orders
• Support in regulatory inspections, and interact directly with regulatory inspectors
• Supporting other QA initiatives/activities such as continuous improvement projects, supplier quality, stability program, product quality review, customer complaint investigation
• Escalate any significant event to Quality management in a timely manner

About You:

• Bachelor’s Degree in Science or engineering related
• 1-4 years related work experience (manufacturing, process development, or quality assurance) in the pharmaceutical/biopharmaceutical industry with progressively increasing responsibility and demonstrated experience in quality assurance, and quality systems. Fresh graduates are welcome to apply.
• Direct experience with bulk manufacturing of biopharmaceuticals preferred.
• Demonstrated proficiency of written and verbal communication skills (including technical writing and presentations) with ability to communicate and collaborate effectively with technical and senior management staff
• Fluency in written and spoken English
• Based in Tuas, able to work predominantly on night shift, 8pm to 8am, on a 2-2-3 shift pattern

Salary : S$3000 - 5000

Duration : 1 year contract. Option to extend/annual renewal depending on performance

· Logging all incoming calls and email and record sufficient information to facilitate effective Incident processing.

· Prioritizing tickets by assessing the impact, urgency, and priority of incidents.

· Categorizing the tickets accordingly.

· Providing initial troubleshooting and support for incidents.

· Escalating unresolved incidents from the service desk to the appropriate application team.

· Maintenance team and monitor progress.

· Prepare daily and weekly reports

· Documenting all incoming calls and emails while capturing sufficient details to ensure efficient incident handling.

· Experience with SQL is preferred.