Role Purpose (Why do we need this role?)

The Senior Project Coordinator works closely with the PMO team and Transformation Division by coordinating project activities, with a particular emphasis on the ‘Fit for Future Programme’. This programme is critical for our ongoing transformation efforts by ensuring our organisational teams are best equipped to address future needs. Through the Fit for Future Programme and other projects, this role will involve regular communication with senior leadership and support the smooth execution of strategic initiatives within the Programme Management team and the broader Transformation Division.

The role will also provide coordination support within the Programme Management team, and more broadly to the Transformation Division, to ensure important project activities are properly coordinated.

Role Accountabilities (What is this role responsible for delivering?)

Safety

• Take responsibility for the safety of myself and those around me by displaying safety leadership principles (i.e. Safety I’s & Accountability ladder).
• Challenging and stopping unsafe acts and behaviours or unsafe conditions.
• Comply with the Global Safety Standards, Polices and Operating Procedures
• Ensure that all project activities comply with Swire Shipping’s safety policies and procedures, as well as industry standards.

Project Coordination and Support:

• Collaborate with senior leaders in the PMO team in planning and executing transformation projects, ensuring that project-related tasks are tracked and monitored efficiently.
• Maintain detailed project documentation, including plans, timelines, budgets, and resource allocation, ensuring all information is accurate and accessible.
• Monitor project milestones and deliverables, providing regular status updates to stakeholders to ensure timely completion.
• Facilitate project meetings by scheduling, preparing agendas, taking minutes, and ensuring follow-up on action items.

Fit for Future Project Coordination:

• Oversee the activities required to ensure the organisation continues to transform into becoming Fit for Future.
• Create and update useful content which reflect the desired organisational structure and design principles which underpin our desired state, as well as in-depth dialogue, analysis and reviews of various Divisions, Business Units and/or Departments.
• Collaborate with senior leaders to align organisational structures with operational effectiveness and strategic goals, updating documentation after key events like acquisitions or reorganisations.
• Embed this into Swire Shipping’s way of working as an annual cycle.
• Create content and reporting to the standard that senior leaders, including the executive leadership team, would expect.

Divisional and Departmental Support:

• Act as coordinator for department or division-wide activities to support the Head of PMO in their Chief of Staff responsibilities
• Provide administrative and coordination support for meetings, activities, and broader CTO division-wide activities.

Risk and Issue Tracking:

• Track and monitor risks and issues related to transformation projects and the Target Operating Model, escalating concerns when necessary.
• Maintain risk registers and issue logs to ensure clear communication and mitigation strategies are in place.

Change Management Support

• Assist in the development and execution of change management plans, ensuring stakeholders are prepared for changes introduced by transformation projects.
• Help coordinate training sessions and workshops to support smooth transitions to new systems, processes, or ways of working.

Key Qualifications & Skills (What knowledge will ensure success in the role?)

• Strong organisational and coordination skills, capable of managing multiple activities and ensuring timely completion.
• Excellent communication and stakeholder management, with the ability to collaborate effectively with senior leadership and cross-functional teams.
• Understanding of business operating models and process mapping, ensuring alignment with strategic goals.
• Proactive problem-solving and analytical abilities, with a focus on addressing project challenges and maintaining operational alignment.
• High attention to detail, ensuring accurate documentation, tracking, and reporting of project activities and risks.
• 3-5 years of experience in project coordination, programme management, or a similar role, preferably within a transformation or business strategy environment.
• Proven experience supporting senior leadership in cross-functional or divisional initiatives.

• Singapore Based (Eunos)
• 5.5days, Monday - Friday (9am to 6pm) Saturday (9am -1pm)
• Salary range: SGD 2600 - SGD 3500
• Experience in programme coordination, preferably in a social service or healthcare setting; Min 1 year of relevant experience with conducting programmes
• Career Progression Opportunities

Job Details

As a Programme Executive, you will be part of the Centralised Programme Coordination Team, and will be responsible for ensuring that programmes are delivered in a consistent, effective, and efficient manner that meet the required standards of relevant policies and regulations.

Job Responsibilities:

• Plan, organise and conduct active ageing programmes to the elderly in the community.
• Ensure that programmes meet the required standards and achieve the desired outcomes of client engagement
• Implement new programmes and/or services for service users based on needs.
• Conduct programme evaluation to gather feedback for all regular programmes
• Identify areas of improvement and initiate enhancements/improvements.
• Coordinate and manage stakeholders communications for programmes and services.
• Guide volunteers in executing programme activities.
• Manage programme budgets and resources.
• Work with other organisations to execute programmes.

Job Requirements

• Diploma in any discipline
• Experience in programme coordination, preferably in a social service or healthcare setting
• Min 1 year of relevant experience with conducting programmes

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Our client is currently seeking a dedicated Sales Director to join their innovative startup specializing in data centers. As the Sales Director, you will be a key driver of the startup's growth and client engagement strategies. Your responsibilities will include identifying new business opportunities, cultivating strong client relationships, and developing innovative marketing initiatives. Collaborating closely with cross-functional teams, you will contribute to the startup's success and play a pivotal role in achieving our business objectives in the competitive Singapore market.

Job Descriptions:

• Track market trends and competitor activities, develop and execute effective marketing and sales strategies, promote the implementation of data center and other telecommunications operator businesses overseas, and achieve sales targets and performance objectives in foreign markets.
• Explore new overseas markets. Develop and maintain local customer resources, establishing strong collaborative relationships.
• Identify customer needs, showcase service capabilities, provide customized integrated solutions, drive projects to become benchmark cases, and enhance the company’s market influence and customer satisfaction.
• Strengthen internal collaboration, improve delivery capabilities, and ensure the smooth delivery of projects.

Requirements:

• Bachelor’s degree or higher in related disciplines
• Over 5 years of overseas sales experience in data center electromechanical equipment companies such as ABB, Vertiv, Eaton, or Delta (in Singapore and Southeast Asian countries). Familiarity with the operations of the Singapore and Southeast Asian markets is essential, and candidates with customer resources in foreign data centers, Colo service providers, and telecommunications operators will be prioritized.
• Excellent communication, negotiation, and sales skills, with the ability to complete sales tasks independently.
• Strong team collaboration spirit, able to work effectively with cross-departmental teams.
• Strong market analysis, promotion, and development capabilities, with keen market insights and project operation experience.
• Familiar with industry-specific terminology in the power sector, capable of conducting business communications with international clients.

EA License Name & License Number: SMTP Consult Pte. Ltd. (23C1754)

EA Personnel Name & Registration Number: Zach Ng Hooi Mun (R24122942)

• Singapore Based (Eunos)
• 5.5 days, Mon - Friday (8am -5pm /9am-6pm) alternate Saturday (9am to 1pm)
• Salary: $2000 - $3000
• Advanced / Higher / Certificate in Community & Social Services; Minimum GCE 'O' Level or relevant certificate
• Career Progression Opportunities

Job Responsibilities

• Assist in planning of annual calendar plan of activities for seniors and coordinating of the activities
• Assist in programme evaluation and telephone interviews/survey to gather feedback on the activities and programmes
• Manage queries and provide seniors with information and referral to services
• Monitor the supply and condition of equipment, activity materials and supplies and assist to procure items when needed
• Assist Programme Executive to manage programme budgets and resources
• Assist to maintain databases for programmes and activities
• Perform general administrative duties

Job Requirements

• Advanced / Higher / Certificate in Community & Social Services
• Minimum GCE 'O' Level or relevant certificate
• With relevant experience is an advantage

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

We are seeking a highly organized and proactive Personal Assistant to support our Directors in managing their daily tasks and ensuring the smooth operation of their office. The ideal candidate will be a detail-oriented individual with excellent communication and interpersonal skills.

Key Responsibilities:

• Calendar Management: Manage the Director's calendar, schedule appointments, and coordinate meetings.

• Expense & Receipt keeping: Process and reconcile the Director's expenses.

• Office Administration: Handle general office tasks, such as filing, photocopying, and scanning.

• Coordination: Assist with various works as needed.

• Communication: Respond to emails, phone calls, and other correspondence on behalf of the Director.

Working hours:

Forty (40) hours weekly, scheduled by the director. For some weeks, working on Saturdays may be necessary per business needs, and if so, the working hours on weekdays that week will be reduced to meet the 40-hour limit.

Qualifications and Skills:

• Proven experience as a Personal Assistant or in a similar administrative role is preferred. Fresh graduates are welcome.

• Excellent organizational and time management skills.

• Strong attention to detail and accuracy.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Ability to prioritize tasks and work independently.

• Able to drive cars in Singapore.

• A professional and discreet demeanour.

Benefits:

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A dynamic and supportive work environment.

Core Competencies:

• Active listening

• Organizing

• Writing communication

• Learning on the fly

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The Associate Director in the Strategic Relations business unit plays a crucial role in representing the school in senior engagement and relationship management. This position has a strong focus on identifying new opportunities through establishing C-suite contacts, and nurturing relationships with senior-level academia and industrial alliances. He/she will be required to proactively engage both local and regional alliances to build a potential pipeline of industry partners to further collaboration opportunities.

We are seeking a self-driven individual with a proven ability in proactively engaging and fostering alliances to enhance partnership opportunities. The individual should be comfortable navigating ambiguity, maintaining a results-driven outlook, and embracing innovation to achieve desired outcomes.

Strategic Implementation of Regional Initiatives

• Enhance our target growth in student diversity through regional engagement initiatives
• Manage international relations - support the Business School's vision to lead from Asia
• Identify, optimize and develop strategic partnerships with large regional organizations and institutions to expand market reach and engagement
• Actively seek out and generate leads to expand opportunities and conversations
• Drive the development of a robust pipeline of industry alliances, both locally and regionally

Corporate Engagement and Stakeholder Mapping

• Develop outreach efforts by identifying senior contacts within target organisations and initiate programmes with view to increase the number of academia and corporate partnerships
• Develop and maintain relationships with senior stakeholders and generate high-level opportunities for potential collaborations and partnerships effectively

Stakeholder Management

• Work closely with internal stakeholders to jointly increase brand and programme level awareness in key markets through outreach efforts
• Adopt a collaborative approach in engaging and influencing key internal stakeholders to support larger school goals in addition to their individual programme office objectives

Events Planning

• Strategic planning of selected events that align with the Business School’s vision. This includes conceptualisation of the programme flow, invitation of appropriate guest speakers, engagement activities, liaison with stakeholders and the overall management control of logistics and budget.

Qualifications

• Bachelor's degree or higher in Business, Marketing, Communications, or a related field with a minimum of 15 years of relevant experience
• Strong leadership profile with excellent interpersonal skills across organisational hierarchy and ability to work effectively with a diverse community
• Communicate effectively with senior-level B2B - lead generation through business closing. and represent the university professionally in all interactions
• Proven competencies in business development and demonstrated success in driving account growth
• Able to work with loosely defined problem spaces, and investigate to sense-make, propose and implement sound and timely solutions
• Proven track record in industry collaboration and experience in the higher education sector will be advantageous

(Appointment job grade will commensurate with the selected candidate's experience)

Our client is actively searching for a Senior Asst Director, Executive Development Prog to join their team!
If you are a dynamic individual seeking a new career opportunity, read further!

Our cilient offers continuing education and training programmes to middle and senior executive, Delivered by a world-class faculty and complemented by notable industry leaders, their programmes attract talented individuals from Asia and across the globe, providing valuable opportunities for networking and cross-cultural interaction.

The candidate is to work closely with the Reporting Officer to grow the University's Executive Education suite of programmes and enrolments. The candidate will need to work with internal and external stakeholders so as to ensure that programmes continue to be relevant to the industry and clients’ needs as well as ensuring that programmes are well subscribed to. This will directly support the University’s key goal of growing the Continuing Education segment, whilst also making impact to the industry. In addition, the candidate will provide leadership and direction in the formulation and execution of business development strategies and support the strategic direction of University's Executive Education.

The responsibilities of this role are:

Business Development

• Develop a multi-channeled marketing strategy including growth and sustainability plans
• Research and strategise around industry plans to implement into the University's Executive Education programmes
• Pro-actively engage corporations to understand their business as well as training and development needs
• Develop proposals for clients to meet their training requirements
• Source and cultivate new and existing productive relationships with senior leaders, including C-Suite executives, so that they are engaged on a broader level with the Business School

Finance Initiatives

• Ensure that programes launched are financially sustainable
• Work with managers on the drafting of budget for clients
• Responsible for the P&L budget for Executive Education programmes
• Ensure that all programme fees received (via credit card and cheques) are accurately accounted for and invoices related to promotional events are given to the Finance Manager/Account Executive for processing in a timely manner, and that corporate policies are adhered to
• Work with Finance business partners to resolve issues so as to ensure prompt accounting and reporting of finance matters with regards to the prorgammes

Collaboration Initiatives

• Maintain contact with all clients/participants to ensure high levels of client satisfaction
• Work closely with operations team to ensure smooth and professional delivery
• Work collaboratively and closely with colleagues, staff and faculty
• Understand the various funding schemes available and to apply accordingly, as well as explain to clients
• To work with many different clients with different requirements, and to ensure the same high level service standards are delivered to the clients
• To be top of the latest developments in the learning and development space, and to be able to engage with clients at different levels
• Effectively maintain and build relationships with internal teams, external agencies and marketing partners to develop and execute strategic outcomes, to support the business development objectives

Operations

• Engage with the University's Executive Education Operations team lead to meet on the deliverables in relation to the customer experience and overall efficacy
• Understand Skillsfuture funding framework to develop programmes in line with Skillsfuture

The ideal candidate will need to have the following qualities and experience:

• Bachelor’s or Master’s degree
• Minimum 8 years of experience. Experience in academic environment will be advantageous. An understanding of the adult learning environment and ecosystem is necessary.
• Candidates with prior work experience in business consultancies, as well as organisations that provide L&D/ Executive Development would be preferred
• Proficient in general software applications that facilitate work operations
• Ability to interact with people of varying levels and backgrounds including senior executives & faculty
• Ability to multi-task and meticulous to details
• A pleasant disposition and able to work under tight deadlines
• Good team-player and able to work independently
• Analytical and thorough in his/her thought-process
  

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.

CTES Consulting PTE LTD

EA License No.: 07C3481

EA Personnel Registration No.: R1104237 (Jaclyn Tan)

At Aurecon, we see the future through a very different lens. Do you?

Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future?

Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are.

Diversity is at the core of everything we do. We work together to create a culture based on respect, trust, and inclusiveness. Our differences are what fuel our creativity.

What will you do?

In this position, you will join our Buildings business, where you will play an integral part in a team of highly skilled specialists that ‘bring ideas to life’ for our clients across all types of projects. We know the work we do is vital in assisting our world’s economic development and, it is the technical expertise and the depth of knowledge of our people that really sets us apart. Here are the key things you will do to ‘bring ideas to life’.

Winning Work & Client Relationships

• Responsible for the development and maintenance of the client plan and positive client relationships.
• Responsible for achievement of revenue and relevant utilisation targets, developing of client proposals and tenders in conjunction with Business Development. This includes bid planning, facilitation, costing, writing, technical inputs, and signoff as required.

Project Delivery

• Accountable for the overall success of all aspects of projects assigned. This includes but is not limited to contract negotiation, project management, managing timeliness, quality, risk management, project financial performance, communication, and scope management of the projects, in line with the Aurecon methodology.
• Accountable for effective closeout of projects and debrief on all projects with the client, Client Relationship Executive/Managers and Project Leaders; responsible for providing technical expertise and overseeing all technical aspects of projects.

Financial management

• Manage project profitability and financial contribution for allocated projects; ensure financial performance of the allocated projects in accordance with client proposals, business plans and budgets.

People Management & Competency Development

• Responsible for the leadership, management, development, and motivation of team, ensuring the ongoing development of careers and competencies, services and technologies within the Service Group.

We know today’s complex challenges can only be solved through bringing together diverse teams of people from across our business, so there will be opportunities for you to apply your skills and creativity to projects in other geographies and markets.

What can you bring to the team?

Firstly, you will share our genuine passion for re-imagining engineering and be someone that actively pursues continuous learning to help shape the future. You will also need the following:

• Degree in Electrical Engineering with PE (Electrical) registration with Professional Engineers Board in Singapore.
• Licenced Electrical Worker registered with EMA with minimum Grade 9.
• Minimum 10+ years’ relevant professional/technical experience and/or specialization, project management qualification and solid technical expertise.
• High level engineering consulting and client management skills, experienced in the delivery of major and/or complex design projects (i.e. Data centre design or related will be highly regarded).
• Excellent communicator with well-developed commercial, analytical and technical skills, with a strong client focus and proven track record in business development.
• Ability to manage projects from strategic and detailed planning, concept and detailed design, and to demonstrate leadership and team management skills.
• Ability to lead a team of junior staff.

Our Aurecon Attributes define our way of being – they are a collection of qualities that makes us who we are. Individually and collectively, they unleash the true power of Aurecon, they make us stand out from the crowd and are critical to our success. We don’t expect you to have all eight of the attributes, but one that is unique to you.

Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

About Us

Headquartered in Australia, Aurecon is one of the leading international engineering, design and advisory company that brings vital engineering experience, technical capabilities, and design expertise to an extensive range of markets.

Over the last 85 years, our team of more than 5 000 experts located in 11 locations across the globe have collaborated with our clients and partners to reimagine, shape and engineer clever, innovative and sustainable solutions to solve some of the world’s most complex challenges.

In Asia, where the region is undergoing rapid transformation in areas of sustainability, digital and infrastructure, we lead by being innovative, flexible, and nimble. We embrace design-led thinking – an approach that is guided by digital engineering, the user experience and sustainability – ensuring that the work we do is future ready and leaves a legacy for the next generation.

Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!

Sport Programme Manager (Healthy Workplace Ecosystem)

Industry: Sports & Fitness Service Provider for Government Agencies, Schools as well as Corporate Companies.
Working days: Mon - Fri
Working Hours: 930am - 6pm (On standby to acknowledge messages after working hours when necessary)
Working location: Ubi Ave 3, Singapore 408868
Salary: $3,500 to $5,000 [depends to experiences]

Job Responsibilities:

• Planning and executing health and fitness activities in workplaces for working adults.
• Conduct regular venue visits/audits
• Content creation for festive/thematic activities
• Maintain close communication with stakeholders
• Ability to work with both in-house and external providers to ensure project success
• Monitor KPIs to ensure delivery of key project outcomes
• Generate monthly report for stakeholders
• Responsible for acknowledging messages in the HWE (Healthy Workplace Ecosystem) Facil group chat, triggering BAP cancellations and informing HPB after working hours.

Requirement:

• Diploma/Degree in any discipline from a recognized institution are welcome.
• To possess at least two to three years of relevant working experience
• Applicants who can start work immediately or at a short notice will have an advantage.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Responsibilities

Provide strategic leadership to ensure the company's vision, mission, and objectives align with market needs.

Oversee all operational and financial functions to maintain efficiency and profitability.

Develop and execute long-term strategies aimed at fostering growth and innovation.

Cultivate and sustain strong relationships with stakeholders, including investors, partners, and regulatory agencies.

Monitor market trends and adapt business strategies to maintain a competitive edge.

Promote a culture of excellence, collaboration, and continuous improvement throughout all teams.

Represent the company at industry events and public platforms to enhance its brand and reputation.

Qualifications:

Demonstrated experience in a Managing Director, CEO, or similar executive leadership position.

In-depth understanding of the Oil & Gas industry and its market dynamics.

EA License No: 22C1414

Reg No.: R23113314

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by our company.

About the Role

Role & Responsibilities:

Client Management

• Actively collaborate with Account department, ready and willing to take the lead in presenting work to clients.

Strategy

• Provide helpful feedback to Strategy, and generate inspiring ideas in order to create even more high-quality works.

Creative Leadership

• Find award winning opportunities on even the most challenging briefs.
• Inspire work beyond traditional advertising.
• Fight for smart ideas and find ways to make the impossible tangible.
• Recognise the difference between a brilliant idea and a good one.
• Have cost management skills, and ensure that creative ideas can be executed

• Chair meetings with clients, consultants, contractors, technical experts, etc. to resolve any design/budget/technical issues that might derail the project delivery.
• Co-ordinate building inspections by relevant authorities.
• Direct all site activities of site staff, contractors and suppliers, etc., and manage the communication between different groups to ensure timely response to project requirements.
• Draw up corrective measures when the building works are off schedule.
• Ensure compliance with building regulations and safety measures.
• Manage and deliver projects within project timeline and budget, as well as the framework of risk and environmental considerations.
• Manage budgets of construction projects.
• Manage work delivery and resources based on the resource allocation and project schedules.
• Review construction progress and address the needs of the stakeholders at various stages of the project.
• Work with design teams to review design solutions and ensure they meet project budget and timeline.

Responsibilities:

• Oversee the full spectrum of Human Resource, administrative, and building facility functions for the organization.
• Design, develop, and implement HR policies, procedures, and programs that align with the organization’s objectives and legal requirements.
• Ensure that all HR policies are effectively communicated to employees and consistently enforced.
• Handle complex employee relations issues, including dispute resolution, grievances, and disciplinary actions.
• Promote a positive and inclusive work environment to foster employee engagement.
• Participate in the recruitment process, including job posting, resume screening, interviewing, and onboarding.
• Collaborate with hiring managers to identify staffing needs and ensure timely and successful recruitment.
• Assist in the development and implementation of training and development programs to enhance employee skills and competencies.
• Identify opportunities for career growth and succession planning within the organization.
• Support the administration of compensation and benefits programs, ensuring competitiveness and compliance with relevant laws.
• Assist in the performance management process, including setting objectives, conducting performance appraisals, and identifying areas for improvement.
• Ensure compliance with data privacy regulations and maintain accurate employee records.
• Stay updated on labor laws and employment regulations to ensure the organization’s HR practices remain compliant.
• Assist in investigations and audits related to HR matters.
• Provide HR leadership for entities within a listed company, ensuring alignment with corporate governance, compliance standards, and regulatory requirements.
• Administer and manage employee share schemes, including onboarding participants, handling queries, and ensuring compliance with legal and tax regulations.

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Proven experience in HR roles, with a minimum of 5 years in a Senior HR position.
• Experience managing HR operations for entities of a listed company, with a strong understanding of corporate governance and compliance.
• Hands-on experience in designing, implementing, and managing employee share schemes or similar incentive programs.
• Strong knowledge of employment laws and regulations.
• Excellent interpersonal and communication skills.
• Problem-solving and conflict resolution skills.
• Strong organizational and project management abilities.
• Ability to maintain confidentiality and handle sensitive information.
• Detail-oriented and results-driven.
• Interest in video gaming is a plus.

Coda is looking for an experienced Director of Global Communications to drive and execute a comprehensive, multi-channel communications strategy. This role extends beyond traditional PR, demanding expertise in both internal and external communications, a proven ability to elevate brand profile, and strategic engagement with stakeholders across corporate, industry, and consumer audiences. Candidates should come with strong, established media relationships with Tier 1 tech and gaming reporters in key markets, especially in Singapore and the US. The Director will work closely with cross-functional teams, including Product and B2B Marketing, and support the People & Talent team on internal communications and talent branding as needed. This role is crucial in shaping Coda’s position as an industry leader both regionally and globally.

Responsibilities:

1. Communications Strategy & Execution

• Develop and lead a clear, comprehensive communications strategy that drives Coda’s visibility and industry positioning. Ensure that Coda’s expertise, products and partnerships are effectively communicated to our core audiences: digital content publishers, payment channels, media, investors, regulatory and policy stakeholders, and talent.
• Drive strategy for Coda’s corporate communications efforts and channels including the corporate website, LinkedIn and YouTube.
• Develop compelling content that resonates across corporate, consumer, and industry channels.
• Tailor messaging to address the specific interests of each stakeholder group, emphasizing Coda’s market evolution and leadership.
• Oversee the creation and distribution of investor communications, internal newsletters, and LinkedIn content. Keep stakeholders updated on business milestones, changes, and strategic initiatives, fostering transparency and alignment.
• Align communications plans with broader business goals, securing necessary approvals and buy-in from senior leadership.

2. Media Relations & Stakeholder Engagement

• Leverage an established network of Tier 1 media contacts, focusing on top-tier tech and gaming reporters in key markets such as Singapore and the US. Actively engage with media to expand Coda’s visibility within gaming, esports, technology, and digital sectors, supporting business objectives in specific regions.
• Maintain and strengthen existing media relationships, regularly seeking opportunities to feature Coda’s story.
• Ensure consistent, impactful messaging across global media engagements, adjusting for regional nuances.
• Secure high impact media opportunities for Coda’s leaders
• Position Coda’s leaders as industry experts whose views are sought by media in relevant reporting

3. Event Strategy, Speaker Preparation & B2B Marketing Partnership

• Identify and secure speaking opportunities for Coda’s leadership at key industry events, enhancing brand presence and thought leadership. Partner with B2B Marketing to align event participation with broader business goals and audience engagement strategies. Develop speaker briefs, talking points, and provide media training to ensure consistent, impactful messaging. Support Coda-owned events, such as Coda Connect, to deepen stakeholder relationships and showcase Coda’s expertise.
• Collaborate with B2B Marketing to integrate event strategy with overall marketing initiatives and optimize audience impact.
• Research and recommend industry events for participation that align with Coda’s brand and objectives.
• Prepare presentations, talking points, and support leadership for speaking engagements to ensure polished and cohesive messaging.
• Oversee planning and coordination for Coda Connect events, driving engagement and positioning Coda as an industry leader.

4. Agency Management

• Oversee management of Coda’s communications agency and vendors, setting expectations for performance and ensuring high-quality, timely deliverables that align with Coda’s goals. Continuously evaluate agency output to ensure alignment with Coda’s evolving needs and communications objectives.
• Manage agency budgets and contracts, ensuring efficient use of resources.
• Provide regular feedback to agencies, guiding them on brand alignment and quality standards.
• Monitor and assess agency and contractor performance, making adjustments as necessary to support long-term communications goals.

5. Cross-functional Collaboration

• Work collaboratively with Product, B2B and B2C Marketing teams to plan Coda’s content calendar and develop content that supports industry positioning, product launches, market education, and strategic initiatives. Partner with leadership and other functions to create thought leadership materials, including white papers, case studies, and presentations, positioning Coda as a the choice partner for gaming and digital content publishers as well as thought leader in monetization and tech more generally.
• Act as a communications advisor within Coda, supporting teams with messaging that aligns with the overall brand.
• Assist in adapting content for diverse formats, ensuring a consistent tone and brand positioning across all channels.

6. Issues Management Support

• Support Coda’s business changes and proactively manage communications around potential issues. Work with senior leadership to develop strategies for addressing sensitive topics, ensuring that all messaging is consistent, clear, and aligns with Coda’s values and goals.
• Create protocols for managing communications around sensitive issues, both internally and externally.
• Provide guidance to leadership on best practices for communicating during times of change or potential challenges.
• Prepare statements, FAQs, and response plans for key issues to ensure preparedness and clarity.

7. Support for People & Talent Team

• Partner with the People & Talent team to enhance Coda’s employer brand and support talent branding initiatives. Assist with internal communications as needed, ensuring consistent messaging that fosters employee engagement and aligns with Coda’s mission and values.
• Provide guidance on messaging and strategies that support Coda’s recruitment and retention goals.
• Develop and deliver internal communications related to culture, values, and company news.
• Work with the People & Talent team on strategies to effectively communicate Coda’s culture and values to current and prospective employees.

Requirements:

• 10+ years of experience in strategic communications, public relations, or media, ideally within payments or gaming.
• Strong media relations background with established Tier 1 contacts in tech and gaming media.
• Excellent writing, editing and storytelling skills with the ability to craft impactful narratives for diverse audiences.
• Proven experience in developing and executing strategic communications campaigns that build brand visibility and engagement.
• Strong project management skills, with the ability to balance multiple priorities and deadlines across teams.
• Experience in issues management and supporting business transitions, with a focus on maintaining brand integrity and reputation.
• Collaborative mindset with experience working across departments, including marketing, product, and talent teams.

Expectations of a Creative Director

• Lead group brainstorming/concept development sessions
• Lead and inspire creative teams to develop innovative design solutions, from broad concept development through implementation
• Provide clear constructive direction on content and design solutions
• Lead creative and production teams to ensure feasibility of design solutions and articulate design principles and guidelines for implementation
• Set and manage client expectations regarding design process and deliverables
• Ideate, craft and execute original and iconic creative concepts in response to client briefs, objectives or goals
• Is responsible for the proper placement, context and meaning of every image and graphic element within a creative assignment
• Extend client relationships and explore new ways to deliver value
• Develop creative ideas that meets both our clients’ objectives as well as our business objectives, maintaining the company’s expected levels of creative excellence and professionalism
• Present, share and review creative work with Executive Creative Director/s, Account Management and Planning Leads as well as members of the Management Team
• Manage multiple projects from concept through to completion, working with both in-house resources and third-party vendors
• Collaborate effectively with Account Management, Planning and the broader creative team to develop disruptive and iconic work
• Manage multiple projects from concept through to completion, working with both in-house resources and third-party vendors
• Participants in, and leads brainstorming sessions
• You will report into an Executive Creative Director and/or Chief Creative Officer

Expectations as a member of our community

• You believe passionately in the power of creativity to bring change to the world. But you’re realistic and have a clear-eyed view of what it will take to get there: not a path you walk alone, but with a group of people putting a diverse range of skills and perspectives to work, towards a common goal
• Your ideas and your voice will be heard, respected and protected with passion. Ideas are not disposable commodities here, they are our most precious assets
• You will be tested, you will be challenged and you will be pushed beyond your comfort zone, but you will equally be supported, encouraged and celebrated. Because the true value of a community is that we bring out the best in each other

Expectations as a team leader

You will learn that we prefer not to hire our leaders, but to grow them. As your own leadership journey evolves, your primary goal will be to nurture the next generation of leaders. You will reflect our “People First” ethos, where we believe that the best work can only come from a team that feels happy, secure and motivated, with a clarity of purpose. You understand that humility and kindness are equal in importance to daring and initiative. You value diversity, equality and inclusivity, not because it’s fashionable but because it’s obvious.

In your role, you will specifically be expected to:

• Provide leadership and professional development to department staff
• Mentor and train team members, write performance reviews, and allocate work
• Monitor teams to deliver beyond client’s expectations
• Motivate your team, and be the glue that keeps teams going
• Set goals and KPIs for each team member, and works with them to achieve these

Special requirements

• You have about 12-15 years of work experience and a track record of brave ideas that have made an impact, big or small, on the world we live in
• You’re a keen student of life, open and curious, always learning
• As a communicator, every surface, channel and medium, social or otherwise, is your canvas. You’re just where people are
• Won the awards that matter. Winning isn’t everything, but excellence is
• Understand social media, online media jargon and technology
• Can work under pressure and meet deadlines in a fast-paced creative environment
• Ability to effectively and appropriately interact with co-workers across levels and disciplines
• Understands and uses the latest in computer design software
• After hours work and overnight traveling to shoots and post sessions can be expected
• Naturally well organised and unfazed when working towards deadlines

We are seeking an experienced Technical Director to lead our Integrated Infrastructure team. The successful candidate will be responsible for overseeing the technical aspects of infrastructure projects, ensuring they are delivered on time, within budget, and to the required quality standards. The Technical Director will also play a key role in developing and implementing our infrastructure strategy, collaborating with stakeholders, and identifying new business opportunities.

Key Responsibilities:

• Technical Leadership: Provide technical guidance and leadership to the Integrated Infrastructure team, ensuring that projects are delivered to the required technical standards.
• Project Delivery: Oversee the delivery of infrastructure projects, ensuring they are completed on time, within budget, and to the required quality standards.
• Strategy Development: Collaborate with stakeholders to develop and implement our infrastructure strategy, identifying new business opportunities and ensuring alignment with company goals.
• Stakeholder Management: Build and maintain relationships with key stakeholders, including clients, contractors, and regulatory bodies.
• Innovation and Best Practice: Stay up-to-date with industry trends and best practices, identifying opportunities to innovate and improve our infrastructure services.
• Team Management: Lead and manage a team of technical professionals, providing guidance, mentoring, and development opportunities.
• Risk Management: Identify and manage technical risks associated with infrastructure projects, ensuring that mitigation strategies are in place.

About you:

• Bachelor's degree in Civil Engineering, Infrastructure Planning, or a related field. Master's degree or Ph.D.
• Minimum 15 years of experience in infrastructure planning, design, and delivery, with at least 5 years in a leadership role.
• Strong technical skills in infrastructure planning, design, and delivery, including experience with CAD software, GIS, and other relevant tools.
• Proven leadership and communication skills, with the ability to build and maintain relationships with stakeholders.
• Ability to think strategically, identifying opportunities to innovate and improve our infrastructure services.

What We Offer

• A competitive salary package, commensurate with experience.
• Opportunities for professional growth and development, including training and education programs.
• A collaborative and dynamic work environment, with a team of experienced professionals.

Roles & Responsibilities

We're looking for a Regional Sales Director, Singapore (RSD) who will be responsible for leading a team of Account Executives. As the RSD you will be asked to drive revenue growth, retain and attract new talent, and grow your customer base within your assigned territory. You will be recognized as a sales leader throughout the company – setting the tone and pace for your specified region. We are looking for an entrepreneurial sales leader - someone who thrives in a fast-paced, ever-evolving environment. You’ll spend your time developing and executing sales strategies, mentoring your team, and strategically partnering with groups across the organization.

You will guide your team through a consultative sales approach where you will learn about your prospect’s needs and then dive into the potential fit. Your expertise will be critical in helping articulate the value of our products and building strong relationships between the prospect and the Grafana sales team. Ideally, you come from a technical background and have sold visualization, application performance management, or cloud-based tooling before. If you have worked with open-source software before, that’s even better. This is a critical hire for the company and you’ll be working closely with the rest of the GTM leadership team. We are looking for someone who wants to sign up for that challenge and build something great.

Responsibilities

• Develop and mentor your sales team
• Develop a pipeline to help over-achieve revenue targets
• Direct sales activities by establishing sales territories, quotas, and goals
• Build and maintain an annual sales plan (goals) in support of our organizational strategy and objectives
• Meet with prospects and strategize with sales representatives to help close deals
• Help the team prepare for QBRs and HBRs
• Develop long-term, strategic relationships with key contacts within their account base
• Strategically partner with Marketing, Solution Engineers, R&D, Customer Support and other functional teams

Requirements

• Minimum 3 years of leading successful sales teams
• Minimum 8 years of successful direct sales experience in tech or start-up environment
• Background in technical applications such as Observability or wider DevOps solutions would be preferred. Familiarity with OSS is a big plus
• Experience navigating complex sales cycles that can last 2-6 months
• Excellent communication (written, oral) and presentation skills (in-person, virtual)
• Comfort working closely and building relationships with C-Level executives
• Consistent track record in shaping strategic seven-figure deals
• MEDDPICC expertise
• Experience working with ROI and cost modeling to educate and assist potential buyers
• Excellent organizational, prioritization, and time management skills
• Unwavering dedication to integrity and professionalism.

Relocation is not offered for this position.

Director, Venture Partnerships, China

As the Director of Venture Partnerships in China, you will be a key driver in setting and executing our strategic direction for growth in the market. Your primary focus will be on building and enhancing the brand image, as well as increasing market penetration through systematic commercial activities.

This role requires close collaboration with startups, entrepreneurs, and key stakeholders in the PE/VC industry.

Responsibilities:

● Develop and implement strategic plans to drive growth and market expansion.

● Build partnerships with startups, entrepreneurs, and PE/VC firms to enhance brand presence and market influence.

● Lead and oversee systematic commercial activities to achieve business

objectives.

● Collaborate with the Chief Commercial Officer and other internal teams to align strategies and ensure cohesive execution.

● Analyze market trends, competitor activities, and customer insights to identify growth opportunities.

● Monitor and evaluate performance metrics to track progress and make

data-driven decisions.

Qualifications:

● 10+ years working in corporate development, investment banking, private equity or related fields

● Proven experience in venture partnerships, business development, or related roles within the Chinese market.

● Strong understanding of the startup ecosystem, PE/VC landscape, and commercial activities.

● Excellent communication, negotiation, and leadership skills.

● Strategic thinker with a results-driven mindset.

● Fluency in Mandarin and English is required.

● Collaborative approach to leadership and problem solving, including proven success in attracting and developing talent

Join Airwallex in shaping the future of fintech through leading the corporate development function. Be part of a dynamic team committed to driving innovation and excellence in the rapidly evolving financial technology landscape!

Roles & Responsibilities

- Identify new business opportunities, markets and potential partnership

- Develop and implement a comprehensive business development strategy to grow the company’s presence in the education industry

- Support business expansion locally and globally, particularly in Southeast Asia and China

- Conducting research, providing market advisory services

- Make proposals and presentations to the management

- Company Branding

Requirements

- At least 10 years of experience in business development

- Strong understanding of market analysis, competitor research

- Strong leadership, communication, and negotiation skills

- Self-motivated and results-driven, with the ability to work independently and collaboratively within a team

- Strong organizational and time management skills

- Familiar with China market. Proficiency in Mandarin is a must

Core Products Management Director

• 9 months contract
• Hybrid work arrangement
• Work location: CBD

The Opportunity

About the Team: The Consumer Solutions group manages the deployment and optimization of core products base consisting of Credit, Debit and Prepaid payments solutions as well as Engagement Solutions and the benefits platforms that function across all product categories.

• Subject matter expertise for AP Credit Products: work closely with market teams and clients to understand the latest payment and benefits trends, clients needs and digital journey expectation; support the Head of Core Products and Segments to drive expansion of company's consumer credit portfolio, in line with the 2030 strategy, driving growth in associated PV and revenue across
• Core benefits management: Manage AP-led benefit programmes across markets, including both company-funded and Merchant-funded benefits; ensure the benefits are tracked and communicated; Support markets in case of any request
• Responsible for revenue target: Work closely with market teams, Sourcing, Marketing and other stakeholders in developing and exploring revenue opportunities via various benefits platforms; ensure our FY25 revenue target is on track
• Other responsibilities like supporting ad hoc projects, client workshops etc.

Your Background

• Min 8-10years or more of working experience in credit, banking, or benefits management
• Bachelor's degree or above
• Deep understanding of the consumer credit landscape
• Solid understanding of both consumer payments and merchant business drivers, experience in working with Sourcing Team and supplier negotiation is a plus
• Superior analytical and problem-solving skills
• Good balance between strategic thinking and detailed, flawless execution with attention to detail
• An ability to engage on technical issues and concepts across multiple organization levels
• Able to work independently, yet seamlessly integrate and manage diverse groups and functions organized within different organizational reporting lines

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248

Expectations of a Creative Director

• Lead group brainstorming/concept development sessions
• Lead and inspire creative teams to develop innovative design solutions, from broad concept development through implementation
• Provide clear constructive direction on content and design solutions
• Lead creative and production teams to ensure feasibility of design solutions and articulate design principles and guidelines for implementation
• Set and manage client expectations regarding design process and deliverables
• Ideate, craft and execute original and iconic creative concepts in response to client briefs, objectives or goals
• Is responsible for the proper placement, context and meaning of every image and graphic element within a creative assignment
• Extend client relationships and explore new ways to deliver value
• Develop creative ideas that meets both our clients’ objectives as well as our business objectives, maintaining the company’s expected levels of creative excellence and professionalism
• Present, share and review creative work with Executive Creative Director/s, Account Management and Planning Leads as well as members of the Management Team
• Manage multiple projects from concept through to completion, working with both in-house resources and third-party vendors
• Collaborate effectively with Account Management, Planning and the broader creative team to develop disruptive and iconic work
• Manage multiple projects from concept through to completion, working with both in-house resources and third-party vendors
• Participants in, and leads brainstorming sessions
• You will report into an Executive Creative Director and/or Chief Creative Officer

Expectations as a member of our community

• You believe passionately in the power of creativity to bring change to the world. But you’re realistic and have a clear-eyed view of what it will take to get there: not a path you walk alone, but with a group of people putting a diverse range of skills and perspectives to work, towards a common goal
• Your ideas and your voice will be heard, respected and protected with passion. Ideas are not disposable commodities here, they are our most precious assets
• You will be tested, you will be challenged and you will be pushed beyond your comfort zone, but you will equally be supported, encouraged and celebrated. Because the true value of a community is that we bring out the best in each other

Expectations as a team leader

You will learn that we prefer not to hire our leaders, but to grow them. As your own leadership journey evolves, your primary goal will be to nurture the next generation of leaders. You will reflect our “People First” ethos, where we believe that the best work can only come from a team that feels happy, secure and motivated, with a clarity of purpose. You understand that humility and kindness are equal in importance to daring and initiative. You value diversity, equality and inclusivity, not because it’s fashionable but because it’s obvious.

In your role, you will specifically be expected to:

• Provide leadership and professional development to department staff
• Mentor and train team members, write performance reviews, and allocate work
• Monitor teams to deliver beyond client’s expectations
• Motivate your team, and be the glue that keeps teams going
• Set goals and KPIs for each team member, and works with them to achieve these

Special requirements

• You have about 12-15 years of work experience and a track record of brave ideas that have made an impact, big or small, on the world we live in
• You’re a keen student of life, open and curious, always learning
• As a communicator, every surface, channel and medium, social or otherwise, is your canvas. You’re just where people are
• Won the awards that matter. Winning isn’t everything, but excellence is
• Understand social media, online media jargon and technology
• Can work under pressure and meet deadlines in a fast-paced creative environment
• Ability to effectively and appropriately interact with co-workers across levels and disciplines
• Understands and uses the latest in computer design software
• After hours work and overnight traveling to shoots and post sessions can be expected
• Naturally well organised and unfazed when working towards deadlines

ROLE OVERVIEW

The Membership and Partnership Director Mandala Club Singapore, is responsible for curating and engaging a world-class community, first-class programming, and cultural content that ensures Mandala Club remains the community of choice for the region’s most dynamic and engaged individuals. Membership, partnership, and Sales verticals report directly to this role.

You oversee Membership and Partnerships. As a leader, you bring to life the Mandala Way and express our values through everything you do, creating a high-performance culture.

You will form and manage a team to take ownership of membership acquisition, engagement, curation, and retention and oversee all cultural programming and content in collaboration with the Head of Marketing. The network’s membership community and cultural programming provide the principal driver of membership desirability.

You will work closely with the Head of Marketing to ensure that content is amplified to drive membership desirability so that members remain highly engaged in all forms of content. You are an arbiter of taste, trends, and—where required—restraint and cultural nuance. You make decisions with sensitivity to bigger-picture impacts.

You are an inspiring leader with a spring in your step, a glint in your eye, and a fire in your belly that has come to define everything that we, as a Club and community, have become known for. You are not afraid to put yourself in the heart of the action, standing shoulder to shoulder with teams and members in support of dynamic connections and content.

KEY OBJECTIVES & DELIVERABLES

TEAM LEADERSHIP AND MANAGEMENT

• Lead and manage the membership and partnerships team, fostering collaboration to drive membership acquisition, engagement, and retention.
• Analyze and structure the department to optimize workload and efficiency.
• Set clear KPIs, conduct regular check-ins, and provide robust career planning for team members.
• Cultivate a balance between commercially profitable initiatives and community-enhancing programming.

MEMBERSHIP ACQUISITION AND ENGAGEMENT ACROSS THE NETWORK

• Define a membership acquisition strategy in Singapore and align the membership and marketing teams to targets and execution. This includes setting and managing annual and ongoing budgets.
• Drive the membership team to achieve sales targets through proactive sales strategies.
• Overall accountability of community metrics:
  • Membership growth/acquisition
  • Memberships cancellations
  • Community engagement and desirability (determined by twice-annual members survey)
• Ensure membership community demographics remain in line with Group ambition.
• Overall leadership of Club Membership committees. Ensuring effective engagement and empowerment, including community curation and screening of all applicants

MANDALA CLUB’S NETWORK-WIDE CULTURAL PROGRAMMING

• Define the cultural calendar and programming strategy with the Head of Marketing. The program must align with the Club’s pillars and key topics, which will vary from location to location. This includes annual and ongoing budget setting/management.
• Work alongside marketing teams to ensure rationale, timely planning, effective execution, marketing prioritization, and quality evaluation of all activations.
• Overall accountability for member engagement in a cultural programming calendar optimized across the network, amplified as fully as appropriate, and sensitive to cultural nuance.
• Be an arbiter of taste and trends to ensure Mandala Club is constantly pushing boundaries and at the forefront of popular culture in a way that is relevant to its member base.
• Ensure seamless member/consumer communication across Club and Special Projects.
• Ensure Club programming remains in line with Group ambition.
• A principal decision-maker in significant sponsorship/brand collaboration opportunities brought to the Club via in-house or agency partners.

PARTNERSHIP

• Source new brand partnerships and sponsorship opportunities that align with the Group’s business objectives and strategy for both Mandala Club and Mandala Masters.
• Negotiate contract terms to secure sponsorship deals with clients.
• Negotiate contract terms with brand partners to ensure mutually beneficial partnership terms for those without commercial value, including but not limited to barter exchange deals like members’ perks and product sponsorship.
• Grow revenue and increase brand awareness through developing business opportunities and co-marketing initiatives.

OTHER INFORMATION

THE RIGHT PERSON

● An organized, free thinker.

● Clear and proven credibility in the arts and culture space.

● A passion for hospitality and delivering exceptional lifestyle experiences.

● Curious and passionate about consumers and building brands.

● Superb attention to detail; the material produced is meticulously executed.

● Problem Solving: must be able to analyze and tackle problems and present viable solutions critically.

● Passion: this person must be passionate about Mandala, hospitality, and lifestyle.

● Entrepreneurial spirit: must deal with ambiguity and be willing to take risks as needed.

● Strong communication skills: this person can present information (both written and oral) clearly and concisely. This person needs to communicate clearly at all levels within an organization.

● Creativity: they must simultaneously be open to new ideas, adventurous, and practical.

● Driven by the desire to win and for continuous improvement.

● Proven ability to work cross-functionally.

THE RIGHT EXPERIENCE

● 15+ years of previous relevant experience required with proven technical and analytical acumen

● Fluent English speaker

Responsibilities:

• Handle customers needs with the best of abilities to design & create hairstyle, provide hair scalp treatment, single hair color & double hair color, mud treatment, re-bonding, head spa, bleach hair, shampoo & blow
• Handle equipment in the salon
• Oversees and manages salon inventory, involve in salon promotions, events & roadshow
• Create & enhances a good relationship with the customers and keep track of their appointments
• Excellent knowledge of the beauty therapy industry and always have an up-to-date skill set
• Provide professional training to new staff
• Ability to deal with difficult salon situations such as client complaints

Qualifications & Requirements

• Possess professional skills in hairstyling
• Possess hairstyling certifications backed by accredited schools
• Relevant experience in the beauty industry
• Knowledgeable in the different hair types
• Self-motivated and able to multitask
• Possess excellent communication & interpersonal skills
• Presentable with professional skills
• Self-motivated and able to multi-tasks
• Confident and dynamic personality

Responsibilities:

• Handle customers needs with the best of abilities to design & create hairstyle, provide hair scalp treatment, single hair color & double hair color, mud treatment, re-bonding, head spa, bleach hair, shampoo & blow
• Handle equipment in the salon
• Oversees and manages salon inventory, involve in salon promotions, events & roadshow
• Create & enhances a good relationship with the customers and keep track of their appointments
• Excellent knowledge of the beauty therapy industry and always have an up-to-date skill set
• Provide professional training to new staff
• Ability to deal with difficult salon situations such as client complaints

Qualifications & Requirements

• Possess professional skills in hairstyling
• Possess hairstyling certifications backed by accredited schools
• Relevant experience in the beauty industry
• Knowledgeable in the different hair types
• Self-motivated and able to multitask
• Possess excellent communication & interpersonal skills
• Presentable with professional skills
• Self-motivated and able to multi-tasks
• Confident and dynamic personality

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Mission of the Position

The mission for this role is primarily on the three key pillars of achieving significant business and revenue growth, increasing customer satisfaction levels, as well as increasing employee satisfaction levels.

The Divisional Director has the responsibility of creating scalable sales strategies and systems to significantly optimize the growth of the Aureus centres under him/her. This role requires a highly self-motivated individual, who will be responsible for cross-departmental coordination within the company to meet the company’s goals. Customer and employee satisfaction are critical pillars to the organisation’s success, and therefore the Divisional Director will be delivering training/retraining and mentorship programs, performance enhancement and event/marketing campaigns, to maximise the overall growth productivity of the centres around these pillars.

Key Responsibilities:

• Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders.
• Onboarding Training- Delivering a thorough and comprehensive onboarding program for new team members, focusing on excellent customer service, best sales practices, centre etiquette, and Aureus-assigned values. Incorporate roleplays for adaptability, ensure timely completion of specialized training, and foster a deep understanding of the company's mission, vision, and values for cultural alignment.
• Training and Mentorship- Delivering retraining and mentorship programmes for underperforming team members, addressing individual needs as assigned by Aureus. Ensure effective on-the-job mentoring to help them reach LTH and customer satisfaction targets.
• Utilization Optimization- Optimizing front desk efficiency during free periods for increased productivity, utilizing non-peak hours to enhance product knowledge and communication skills.
• Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
• Sales and Growth- Ensuring team success through daily outbound sales calls, meeting monthly assigned targets. Adhere to follow-up processes for open leads, handle incoming calls and emails promptly and professionally, and actively contribute to sales activities and events for effective lead generation and conversions.
• Roster and Schedule- Efficiently handling staffing adjustments by reallocating shifts or filling in on off-days to maintain business continuity in response to staff absences, including managing staff leave approvals.
• Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Develop strategies to boost morale, address challenges, and organize staff welfare events with the goal of reaching a target employee satisfaction index score.
• Customer Relationship Management- Recognizing the GM role extends beyond immediate interactions, to focus on enhancing the lifetime value of customers through effective CRM strategies. Ensure customer retention through adept problem-solving and maintaining high service standards among team members, with the goal of reaching a target customer satisfaction index score.
• Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Conduct regular huddles and town halls for transparent communication across team layers, including regular reporting of feedback completion rates.
• Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
• Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
• Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Key Accountabilities:

Revenue and Growth

• LTH Threshold: Ensure that LTH remains within the specified target range for sustainable growth.
• Revenue and Growth: Accelerate revenue growth and attain the goals of the centre(s).
• Revenue Per Unit: Optimize and maintain a target Revenue Per Unit.

Employee Satisfaction

• Participation Rate: Cultivate a positive workplace culture that motivates employee engagement in company and centre activities, with the goal of achieving a strong participation rate.
• 360-Degree Feedback: Promote ongoing enhancement of staff satisfaction through comprehensive feedback mechanisms.
• Roster and Schedule: Ensure a well-organized and efficient schedule that fully covers shifts for team members.

Customer Satisfaction

• NPS: Elevate customer loyalty and satisfaction, gauged by NPS metrics to be provided.
• Average AMM: Reduce the per-student Available Makeup Minutes (AMM) to achieve a more efficient utilization without exceeding established limits.
• Customer Satisfaction: Strive to accumulate positive reviews monthly for each centre.
• Retention: Ensure a high retention rate while minimizing the withdrawal rate.

Hiring Criteria:

• The applicant should have a minimum of 5 years of experience in both management and the retail industry.
• The applicant should demonstrate a proven ability to cultivate and maintain a positive divisional culture within their previous work experience.
• The successful applicant must be flexible and available to work on weekends.
• The applicant should possess a track record of successful sales leadership, demonstrating the ability to drive and achieve sales targets.
• We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
• Strong verbal and written communication skills are essential for effective collaboration and leadership.
• The applicant should exhibit a customer-centric approach in their work, prioritizing customer satisfaction and engagement.
• The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

Perks and Packages:

• Gross Salary of $5000 - $7000 monthly + incentives
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices and Digital Softwares are provided