ABOUT US
Orange Gum, as part of the Soprano Design Group, has over 20 years of experience in the development and provision of world leading mobile messaging and wireless application infrastructure. With a vision to make mobile messaging relevant and valuable to business, Soprano Design has developed a wide range of enterprise ready products and applications, which have been repetitively proven in real business settings.
Designed to streamline and automate critical but common personal interactions to improve staff, customer and supplier communication, Soprano’s solutions include: staff communications, mobile marketing, appointment reminders, staff fulfilment, 2-factor mobile authentication, emergency notifications and mobile payment. This is underpinned by Soprano’s core software infrastructure SOPRANO CGP that sends routes and receives SMS, MMS and Email traffic.
Headquartered in Sydney, Australia, and operating globally, Soprano Design is a leading global communications platform as a service (CPaaS) provider that brings nearly 30 years of experience with enterprise-level mobile messaging to each of our over 4,500 government and enterprise clients around the globe.
Soprano’s flagship product, Soprano Connect, is an innovative award-winning platform that helps customers to strategically integrate, email, SMS, voice, conversational AI, IP messaging and social channels such as RCS, WhatsApp and Google Business Messages into a seamless secure omni-channel business mobile messaging experience.
POSITION SUMMARY
Due to growth, Soprano's Singapore team is seeking an experience BDM to join our high-performing team on a permanent full-time basis. The Business Development Manager (‘BDM’) is primarily responsible for understanding, qualifying and winning new customers as well as winning new departments and software sales within existing customers.
Reporting to, and working closely with the Country Sales Leader, the BDM will focus on selling our award-winning solutions into large government (local, state and federal) customers and large enterprise customers with a particular focus on the financial services/banking, health, education, retail, and logistics industry verticals.
ROLE OBJECTIVE
Soprano delivers to large enterprise and government organisations a Communications Platform as a Service (CPaaS) that makes their trusted mobile interactions more valuable and meaningful. Soprano works in 13 countries directly with customers and through channel partners.
The Soprano Sales team is responsible for the acquisition of new customers/logos and to sell more software and services to existing customers.
By understanding our customers’ businesses better, we can inspire great solutions that lead to very long-term relationships.
KEY RESPONSIBILITIES
Includes but is not limited to:
- Developing, executing and regularly updating a territory Go To Market Plan, including identification of key accounts to target in key market segments and regular tracking of progress against opportunities
- Achieving and maintaining Key Performance Indicator’s (KPI’s) set by the regional sales leader
- Generating leads and prospecting new business opportunities through a range of channels including leveraging existing networks, attending industry events, using LinkedIn Sales Navigator and other sales tools, and telephone-based prospecting
- Building, owning & closing a new business pipeline
- Understanding client challenges, scoping their requirements & working with internal stakeholders (e.g. sales operations, pre-sales, product and customer services teams) to shape and sell optimum solutions
- Preparing and delivering engaging and compelling software solutions proposals
- Overseeing the transition of new clients to the Customer Service team to ensure smooth client onboarding processes and ongoing Service Delivery excellence
- Developing and maintaining knowledge of local telecommunications and related regulations, customer motivations, and customer buying patterns
- Keeping the company’s CRM up to date and maintaining accurate sales forecasting as part of a cadence of internal reporting requirements
- Ensuring that co-workers are treated respectfully and without any form of discrimination, harassment or victimisation
- Ensure you are aware of yours and your team’s (if any) responsibilities in relation to company policies, including and especially IT Security policies applicable to your role, and that all requirements of these policies are met as it relates to you and your team’s (if any) role.
- Taking all reasonable care to ensure that your actions or omissions do not impact on the health and safety of yourself and others in the workplace
- Performing other tasks or activities as directed
SKILLS AND EXPERIENCE
- Bachelor's degree preferably in IT, Computer Science, or Engineering
- 5-8 years of experience as a Sales Manager/Business Development Manager in SaaS based IT or Telecommunications organisation
- Demonstrated experience utilizing solution selling and/or consultative approaches when engaging with clients and partners.
- Good understanding of the global Telco industry, automated communication, Artificial intelligence, and IT industry highly preferred
- Self-driven, motivated and ability to work independently.
- Excellent MS Office skills, reporting skills.
WHY WORK FOR SOPRANO:
- Work for a leader in the CPaaS industry: We are a leading enabler for enterprise communications, with a customer-centered approach that allows us to reach significant results with our clients and partners.
- Our focus on Technology: We pride ourselves on building technology for the future of communication that creates richer meanings, deeper trust and better connections.
- Global presence: Soprano is headquartered in Sydney, but we have a global presence in Europe, North America, South America, New Zealand and Southeast Asia. We’re a small company with big dreams!
- Collaborative and inclusive environment: We are committed to a workplace environment where every employee is respected and empowered to be their best selves at work.
- Training and Development: Gain valuable insight and exposure to various markets worldwide
- Competitive salaries: We are a pay for performance company that values your contributions through our competitive salaries, rewards and recognition programs
- Flexible Working: We’re a lover of hybrid working, and this allows us to stay connected to our global teams while allocating time to do the things we love
People are at the core of what we do and Soprano Design Pty Ltd is committed to a safe, diverse and inclusive workplace where we all thrive and succeed together. We encourage applications of all ages, genders, nationalities, backgrounds and cultures. Please let us know if you require any adjustments to the recruitment process.
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