Oversee an organization's computer activities.

Including data processing, information systems support, computer programming, and communication software.

Also supervise network and data security operations.

Finally plan, coordinate, and direct computer-related activities at an organization and help determine its information technology goals

Assist and report to the Project Manager at site.

Prepare detailed programme and ensure that the assigned tasks are completed within the time frame as stipulated in the master programme.

ii) Implementation of all ISO quality, EHS, green and gracious procedures and requirements.

iii) Complete the project with quality to meet client's / consultant's requirements.

Ensure stie works are compliances to Authorities’ requirements, ISO quality, EHS and contractual requirements.

EA Licence No. 16C7962

We are looking to hire Contract Phlebotomist to be outsourced to various healthcare institutions – (IMMEDIATE Pay: $20/ - $25/hr )

Job Scope:
•Draw blood for staff healthscreening

Requirement:
•Recognised Phlebotomy cert
•Have exp drawing blood recently / high competency

Apply now by sending your resume to [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | Outsourcing Team | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Roles & Responsibilities

Manage the day-to-day construction management of the project.

To plan, develop and organize the construction effort to formulate the most cost-effective plan to timely completion within budget and to implement the execution of that plan.

Define clear roles & responsibilities and deliverable requirements in terms of both scope and schedule to all the team members.

Review man-hours and duration forecasts to completion for construction and man-hours

To Company Safety Standards and promote safety culture among the ranks through out the Company.

To ensure that the site activities are executed in accordance with specifications budget and time schedules

Project planning, coordination, supervision, monitoring the project works

Responsible for all inspection activities are carried out

Monitor & supervise team to ensure compliance of work

Submission of summary of daily activity

Liaise with authorities, consultants and subcontractors

Requirement:

• At least 8 years of project management in construction projects
• Must be able to use AutoCAD
• Able to read and liase with technical drawings
• Bachelor degree and relevant BCA certifications are required

Other informations:

• Salary -$8500-$10000
• Workdays- 5 days a week
• Willing to work on public holidays.

Responsibilities

• Responsible for leading the company operational Purchasing and Procurement to optimize resources and ensure customers’ supply chain is able to fulfill customers’ ship-to-dates.
• Responsible in understanding customers’ requirements and passionately drive internal procurement processes and customer’s global supply chain to exceed internal and external customer expectations
• Responsible for driving the strategic initiatives to improve overall efficiency and profitability of the company

Requirements

• Min Degree in Engineering, Supply Chain or Business
• Min 5 years of working experience in Manufacturing Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Our client is a Global MNC, one of the leading players in the Oil & Gas sector. Due to business needs, they are now recruiting a Project Admin to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Assisting project team to prepare project documentation and administrative matters
• Scanning and filing for project documents
• Liaising with procurement on purchasing

Requirements:

• Minimum Diploma in any field
• Min 1 years’ experience in similar industry
• Proficient in Microsoft Office

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

EA Personnel No.: R21101676 (Ng Zhi Qing Alethea)

• Take charge of the Accounts Receivable procedure, dealing with outstanding accounts.
• Manage employee claims and manage the cash book.
• Oversee ISO management and handle internal and external audit concerns.

Requirements:

• Diploma and above.
• At least 2 years of experience in using SAP system.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

We are seeking a passionate and experienced Senior Regional Product Manager to lead the growth and adoption of our Hand Labeller solutions in the Middle East, Africa, and Asia (MEA) region. You will be responsible for defining the product strategy, roadmap, and go-to-market plan for this region and driving its successful execution. You will work closely with cross-functional teams across subsidiaries, the head office in Japan, and external partners to ensure the product meets the needs of our diverse customer base and delivers exceptional value.

Responsibilities:

• Define and execute the product strategy for the Hand Labeller business in the MEA region, considering the needs of both local and global markets.
• Conduct market research, identify opportunities, and develop a regional go-to-market plan aligned with global strategies.
• Manage the product roadmap and prioritize features based on market needs, business objectives, and feedback from subsidiaries and headquarters.
• Collaborate with Japan and regional product teams to ensure the product meets the specific requirements of the MEA market.
• Build and manage relationships with key partners and distributors in the region, cultivating strong connections across subsidiaries and the head office.
• Develop and deliver product training and support programs for partners and customers.
• Monitor market trends, analyze competitor offerings, and stay ahead of the curve by leveraging insights from various stakeholders.
• Track key performance indicators (KPIs) and report on product performance to regional and global leadership.

Qualifications:

• Min. 8 years of experience in product management, preferably in the Auto-Identification or related industry.
• Proven track record of successfully launching and growing products in international markets.
• Deep understanding of the Hand Labeller business and its applications in various industries.
• Experience working in a fast-paced, entrepreneurial environment with diverse stakeholders.
• Excellent communication, presentation, and interpersonal skills.
• Ability to build strong relationships with internal and external partners.
• Proficient in English; fluency in Japanese is a strong plus for effective communication with the head office and collaborating across subsidiaries.

• Coordinate activities, resources, equipment and information
• Liaise with clients to identify and define project requirements, scope and objectives
• Make certain that clients’ needs are met as the project evolves
• Help prepare project proposals, timeframes, schedule and budget
• Manage, control and coordinate project schedule & implementation to make sure the project to be completed on time
• Monitor and track project’s progress and handle any issues that arise
• Monitor and report on the progress of a project to all stakeholders
• Use project management tools to monitor working hours, budget, plans and money spend
• Prepare/update project status reports, process invoices, update tracking reports, and maintain files for due diligence and financials
• Create and maintain comprehensive project documentation, plans and reports

1. Responsible for full set of accounts, including timely submission of management accounts.

2. Prepare financial reports including schedules and cash flow to support key business decision making.

3. Partner internal and external stakeholders to ensure timely and accurate forecasts and budgets.

4. Prepare audit and tax schedules and liaise with auditor and tax agent for statutory reporting.

5. Manage intercompany reconciliation.

6. Quarterly submission of GST and other statutory reporting as required.

7. Support system implementation / improvements.

8. Support external and internal audits.

9. Preparation of financial statement for 2 entities.

10. Responsible for submission of financial reporting to regional HQ and HQ.

11. Other ad-hoc finance duties as assigned.

Requirements:

• Degree in Accountancy or equivalent
• Minimum 8 years of relevant work experience with audit experience preferred.
• Knowledge in Microsoft Dynamic BC is added advantage.
• Proficiency in Microsoft Office applications
• Good understanding of the FRS and relevant Accounting Standards, GST and local tax.
• Ability to communicate, present and influence internal and external stakeholder.
• Adopts an open mindset to drive continuous improvement.
• Good interpersonal and communication skills.
• Candidates who has experience working in the construction industry will be preferred.

What is the Opportunity?

Intuitive Films is looking for a detail-oriented and dependable Accounts, HR and Admin Manager to support our operations (Part-Time; up to 25 hours per week). The right-fit candidate should share our Core Values and believe in our Purpose of Inspiring Change for Positive Influence.

This is an Immediate Opening for candidates already eligible to work in Singapore.

If this sounds like an environment you’d love to contribute to and grow in, here are the specific skills we need from you:

1. Diploma or Degree in Finance, Accountancy, Business or equivalent with other value-added skills.
2. Minimum 3 years of professional experience in accounting, as well as managing office administration to keep a team of 15~20 efficient and productive.
3. Strong organisational skills, prioritization abilities and sharp eagle-eye for details.
4. Ability to work independently and are a proactive, resourceful problem-solver.
5. Clear and effective written and conversational communication skills in English. The ability to communicate and write in the S.M.A.R.T. model is an advantage.
6. Strong competency in using digital tools, with the ability to learn new software and applications as and when needed to make your role easier and remove process frictions.
7. Proficient with Microsoft Office (Word, Excel, PowerPoint) and Google Workspace for Business. Working experience with Xero Accounting is a strong advantage.

What Will You Be Taking Charge Of?

Accounting

1. Bookkeeping, invoicing and maintaining accurate accounting records with Xero.
2. Processing bank deposits, sending reminders and reconciling financial statements to ensure cashflow efficiency.
3. Monitoring and reporting on budgets, including weekly cash flow forecasting and quarterly budget forecasting. That’s why we need someone with an eagle eye.
4. Preparing timely and accurate submissions for annual filing, tax compliance, GST filing and other corporate secretarial matters. This is where we need you to be responsible and proactive.
5. Timely processing of employee payroll, claims and submission of CPF. This is why we need someone responsible with an eye for detail. We all have families and financial obligations. It’s nice to be paid consistently and on time.
6. Managing obligations to suppliers and third-party vendors to ensure timely payments. Nope, we don’t delay payments as that’s not playing nice.
7. Handling of project advances and expense reimbursements. Yup, you’ll be controlling the flow of money. Ain’t that an important role? Don’t you think this is an important role with responsibilities that are quite diverse?
8. Maintaining Fix Assets Register.

Human Resource

1. Maintaining up-to-date employee records and internal database using Talenox. You’ll get to select birthday cakes and choose “makan places” for the team!
2. Assisting in employee recruitment and development of talent pipeline. You’ll be filtering and qualifying potential talents into the organisation.
3. Managing employee onboarding and off-boardings including preparation of documents and employment contracts. When new employees join us, we need to onboard and align them to our ways. When they have outgrown us, we send them off to their next adventure. We will need your help to make it a smooth transition.
4. Managing employee leave processes, updating and administering company policies. We don’t have a lot of policies as we use our culture code as our guidance based on common sense.
5. Assisting in the development of training/onboarding material and administering of the HR calendar.
6. Handling grant applications and administering employee-related compliance requirements.
7. Ensuring up-to-date compliance with MOM and applicable employment laws.

Office Admin

1. Assist in the preparation of corporate secretarial and legal documents. We don’t expect you to be a para-legal but we’ll need your help to keep the governance of the business in order.
2. Ensuring the smooth running of operations of the studio office to create a positive and conducive work environment for the team.
3. Any other administrative duties as may be prescribed by the CEO. We “sumpah” and pinky-promise we won’t overload you with unnecessary nonsense, but we’ll need you for some ad-hoc administrative tasks to keep the office running.

What Can You Look Forward To When You Join Us?

1. A people-focused company culture built upon respect, integrity and accountability. If you have heard of the RACI matrix, we are building the business brick by brick around that for process accountability.
2. An established company with a positive 17-year track record with clients, staff and collaborators.
3. Diverse clients and range of projects, with a focus on work that delivers positive impact and influences positive change.
4. Continuous learning and training opportunities for both professional and holistic skills, with periodic performance reviews.
5. Competitive pay package including CPF contributions, annual leave, sick leave, childcare leave and medical reimbursement.

I'm interested!

Send us an email at [email protected] (Subject: ‘Intuitive Accounts, HR and Admin Manager - [YOUR NAME]’) with the following:

• Your CV/resume
• Your availability
• Your contact number
• Your expected salary

And tell us more about yourself!

At Intuitive, we value and respect diversity - and we look forward to hearing from you. We will get in touch with shortlisted candidates for an interview within the next few weeks.

Find out more about us at: https://intuitivefilms.com

*We are currently only recruiting those who are already eligible to work in and located in Singapore.

WHAT ARE OUR CORE VALUES AT INTUITIVE?

Pursue Excellence

Keep Growing

Go For Win-Win-Win

Agile Mindset, Smart Execution

Unleash Authenticity

As a Software and Application Manager, you will be leading global teams and supporting multiple projects deploying ServiceNow based solutions for CloudGo clients globally.

Your duties include working directly with clients, analysing and planning business strategy, and advising clients on technology solutions. You are also responsible for leading the team during client projects and overseeing its daily operations.

Software and Application Manager is also responsible for delivering outcomes for our clients. You will be conducting needs assessments, configuring applications, integrating third-party apps, building, and maintaining relationships, training and ongoing client support and follow-up. You are technically very strong and can work with customers to ensure their business requirements are solved not only through technology but also through people and process solutions.

Besides this, you will also be providing leadership focus for both your team and for the clients that you are supporting.

Key Responsibilities

• Participation in client engagements, reporting to engagement managers
• ServiceNow platform development
• Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
• End-to-End development and complex workflows
• Applies innovative technical solutions to business and the application processes
• Defines and documents procedures for processes and workflows
• Works on multiple projects as a project team member, occasionally as a project leader
• Responsible for troubleshooting problems as reported by users
• Communicates effectively with management and other members of the project
• Additional duties as assigned and defined by management

· Investigate, document, and analyse key client organizational processes

· Maintain an effective client follow-up system to ensure that clients are contacted regarding project progress and overall satisfaction

· Take charge of finding information sources, gathering, and interpreting problem statement, execute analysis and present findings to team members and stakeholders

· Contribute to the development of a strategic vision for product development and enhancement

· Design and architecture solutions in appropriate platforms

· Applying in-depth functional knowledge of ITIL and ServiceNow to customer needs and requirements

· Providing advice to customers regarding industry best practices and process methodology

· Conduct analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems across functional areas

· Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems

· Enhance & increase ServiceNow knowledge by doing continuous learning, training and certification

· Manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team. Motivate team members and assesses their performance.

· Provides help to management, including hiring and training, and keeps control updated on team performance.

· Own project delivery

Basic requirements

· 5-9 years of professional experience

· Expert ServiceNow knowledge

· Expert JavaScript knowledge

· Comfortable with organization leadership roles and working towards the organization’s goal & values

· Openness to travel

· Tertiary education preferred

Professional qualifications and education requirements

· Extensive ServiceNow project experience

· Ability to work independently

· A logical and systematic approach to solving analytical tasks.

· Willingness to invest time in its knowledge and competencies

· Communication and presentation skills (verbal & non-verbal)

· Team leading & project management skill

· Embrace design thinking

· ServiceNow Certified System Administrator (CSA)

· At least 2 ServiceNow Certified Implementation Specialist (CIS)

Responsibilities

• Responsible for establishing strategic relationship with customer and supporting in customer's day-to-day operation and shipments
• Responsible in collaborating and coordinating with cross functional teams to achieve delivery commitment and meet customer's
• Responsible for managing backlog, prioritize customer's needs, provide alternate and garner resources to ensure seamless operation and program execution
• Responsible for reviewing customer demand forecast and resolve material supply constraints to support customers' delivery request dates

Requirements

• Min Degree in Engineering or relevant
• Min 8 years of working experience in Manufacturing Industry in program management and planning

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Our Client:

A Japanese consulting firm is currently seeking a Project Manager to join their team in Singapore.

The Responsibilities:

• Manage application development team
• Manage accounting system replacement
• To create project plan
• Initiate and manage project as a project manager (Including standard management tasks such as schedule, quality, cost management)
• Communicate with project members

The Requirements:

• More than 10 years’ experience with application development project management
• With project management and client-facing experience
• Knowledge of standard project management (e.g. PMBOK) and applications development
• Proficiency in Japanese language (Business level) is required to be able to liaise effectively with native Japanese-speaking stakeholders

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 103204

Our client is a MNC company in semiconductor industry. Due to business needs, they are now recruiting a Sales Manager to be part of their Sales team for ongoing transformation projects. They are located in the East Area - easily accessible.

Roles and Responsibilities:

• Engaging in customer acquisition and business negotiations within the Semiconductor sector
• Establishing a novel key account platform to enhance sales initiatives
• Showcasing the company's product offerings to potential clients
• Formulating proposals and engaging in contract discussions with business associates for general agreements
• Collaborating with the technical support team to address technical inquiries and devise solutions for clients
• Analyzing and evaluating potential customers, markets, and competing firms
• Creating comprehensive sales plans and strategies
• Orchestrating specialized marketing activities, including participation in fairs or trade shows, among others
• Overseeing and supporting projects tailored to meet customer requirements
• Coordinating customer orders

Requirements:

• Diploma or Degree in related field
• At least 2 - 3 years of relevant working experience
• Possess own transport
• Experience with wafer test or final test related product

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

A Food and Beverage Manager is responsible for overseeing and managing all aspects of food and beverage operations, including budget management, team leadership, customer service, menu design, and compliance with health and safety regulations.

• Proven food and beverage management experience
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded

• Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures.
• Documenting and following up on important actions and decisions from meetings.
• Preparing necessary presentation materials for meetings.
• Ensuring project deadlines are met.
• Determining project changes.
• Providing administrative support as needed.
• Undertaking project tasks as required.
• Developing project strategies.
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Assess project risks and issues and provide solutions where applicable.
• Ensure stakeholder views are managed towards the best solution.
• Create a project management calendar for fulfilling each goal and objective

Job Description & Requirements

Job Description:

· Assist Project Manager

· Oversee the direction of the project, ensure compliance of specifications and requirements

· Responsible for general on site technical and engineering matters

· Liaise with Sub-Contractors & Consultants, Client and other stakeholders

· checking and preparing site reports, designs and drawings

· maintaining quality control procedures

· Overall projects planning, scheduling, monitoring and updating to meet targets.

· Ensuring & assessing site safety to minimising risk

· Other adhoc assigned

Job Requirements:

Diploma in Engineering (Electrical or Mechanical), Specialist Diploma in M&E coordination

Minimum 3 years of relevant experience

Salary: $3,000.00 - $3,600.00

Location : Orchard

Industry : Retail

Salary Range: Basic + Allowances + AWS +VB

Work timings : 9am- 6pm ; Mon - Fri

Duties and Responsibilities – Deputy Department Manager

(Distribution/Warehouse)

Basically, your duties as Deputy Department Manager are as follows:

Distribution and Shipping

1. Responsible for liaising with vendor/s regarding all activities connected with movement

of goods.

2. In-charge of the preparation, processing and distribution of shipping documentation, insurance, customs clearance, etc.

3. Liaise and co-ordinate with internal and external parties on matters pertaining to distribution, warehouse and other related issues.

4. Plan and manage the warehouse annual budget.

5. Prepare the monthly distribution and warehouse operating expenditure reports.

6. Oversee and ensure that all documents, eg. Purchase Order, Return forms, MRF

forms are promptly submitted to Distribution department.

7. Ensure all suppliers abide to company’s rules and regulations during receiving.

8. Monitor the traffic flow at the loading bay in order not to cause any inconvenience.

9. To conduct meetings (weekly or bi-monthly) for staff feedback regarding distribution, warehouse

operation and home delivery.

10. To ensure prompt and efficient Home Delivery services.

11. Monitor and co-ordinate the inventory stock control movement.

12. To oversee the following operations :

a. Printing and submission of B1 and B2 documents to Retail Managers’ attention

b. Submission of diskettes for generation of SKU and price-tags.

c. All merchandise to be price-tagged before sending to department store.

d. All merchandise to be re-packed into Takashimaya’s carton/s according to MD’s request.

e. All merchandise to be delivered on time.

Warehousing

13. Responsible for liaising with vendor/s regarding all activities connected with warehousing operations.

14. Day-to-day running of warehouse to ensure efficient usage of goods, proper stock control and rotation, movement of goods and proper price-tagging of merchandise.

15. Ensure that all safety measures are complied with the requirements of the Workplace Safety & Health (WSH) Act.

Staff Management

16. Supervise the department’s supervisors and store assistants’ work performances and job functions; to ensure that all staff discharge their duties correctly and smoothly in accordance to department’s system and company’s regulations.

17. Maintain discipline in the department (including the warehouse)

18. Plan work schedules and apportion tasks and responsibilities.

19. Introduce applicable work procedures to improve efficiency.

20. Any other job-related duties as and when assigned by the company.

Bachelor Degree in Civil, Mechanical, Electrical and Electronic Engineering

More than 4 years Experience

Knowledge in AutoCad, MS office & MS project

Knowledge in material procurement

Knowledge in quantity take off

Able to handle the contractual matter

Able to handle the sub-contractors and vendors

Knowledge in safety standards

Good communication skils and writting skills

Experience in process industry like pharmaceutical, oil and petrochemical

Coordination with BMS Supplier, Electrical and HVAC Sub Contractors

Managing safety requirement on site

Amazon is a global organization at the forefront of the digital economy and offers a great opportunity for a dynamic and experienced person to ensure the international tax team provides top class support to our global operations. The Senior Manager is expected to provide international indirect tax support to the business and manage working with internal and external business partners.

If you thrive in a challenging and fast paced environment, this is the role for you.

Key job responsibilities

• Act as indirect tax lead for specific AWS business lines and projects by providing quality and timely guidance
• Ensure new projects launch with indirect tax compliance requirements and processes implemented, minimizing risk and exposure to penalties
• Liaising with advisors and tax authorities on matters relating to the AWS business
• Analyze and support legislative changes in indirect taxes impacting Amazon
• Promote indirect tax awareness and knowledge including training, and liaising with business and tax partners on changes to systems, policies and processes.

Basic qualifications

• 12+ years of tax, finance or a related analytical field experience
• Degree qualified or demonstrable relevant experience in a multinational and/ or professional organization
• Good understanding of international indirect tax principles in APAC jurisdictions
• Ability to meet deadlines
• Strong interpersonal, written and communication skills
• Team player who is also a self-starter with solid organizational and project management skills

Preferred qualifications

• Law or Accounting Degree
• Experience in managing stakeholders at multiple levels
• Experience in the technology industry

· Degree in Computer Science or Information Technology or its equivalent

· At least 5 years of related experience in Information Technology or its equivalent industry

· At least 5 years of experience in Project Management experience with working experience in Workplace Management, Infrastructure Management as well as Cybersecurity Management would be added advantage

· At least 2 years of IT Managed Services experience with proven ability to work in large groups and managing multiple projects

· Working experience in Cloud Services, DevSecOps, Agile & Cybersecurity would be added advantage

· Proven experience in strategic planning, risk and change management

· Knowledge of project management software tools and techniques is a must

· Strong leadership skills to lead and motivate the project team in project implementation and with ability to manage multiple projects simultaneously

· Effective influencing, organizational and problem-solving skills

· Excellent interpersonal, negotiation, communication skills and ability to interact with all levels

· Strong presentation skills and ability to write professionally

· A self-starter with the ability to work independently, as well as in a team

· Competent at communicating at the Senior and Executive Management level

· Strong personal commitment to achieving results

· Demonstrated ability in decision making

· Preferably someone with PMP and ITIL certification

We are looking to hire a motivated and team player to join our family as Cafe Supervisor.

Job scope includes (and is not limited to):

- in charge of stock take and ordering

- training of new servers

- oversee day-to-day cafe operation

- table service; manage complaints

- cashiering

- oversee cleanliness and order of cafe

- preparation of coffee, other beverages and desserts

--------

- Flexible timing, available to work weekends

- Shift work available

- Meals provided

- Cafe is 8 mins walk from Farrer Park MRT, Lavender MRT, Jalan Besar MRT stations.

Restaurant Manager has to be team player and also be able to train the team reporting to him or her . Knowledge of North Indian Cuisine is a must . able to handle Bar will be addiotional advantage. Manager has to work with the Executive Chef to plan Menu and also group coming from south east asia. Restauant manager has to know inventory and cost control. Forecast of sales in consultation wwith the chef

We are looking for a Head of Client Services Operations, Digital Workspace & CX for the Enterprise Business Group (EBG) to join the Strategic Services department to drive customer, service, and operations excellence. The Head of Client Services Operations will oversee our operations, L2/L3 technical, platform, field services, and end-user support teams across our Collab & CX, Digital Workspace Solutions (DWS), VDI solutions, and End User Managed Services. In this key role, you will be responsible for driving customer excellence, optimizing team performance, and ensuring the seamless service experience for all our users. You will also be responsible for developing and implementing strategies to improve the efficiency and effectiveness of the Operations Center.

This is a great opportunity to join our mission to inspire digital innovation through Hybrid IT and Managed Services and to improve the lives of our clients daily. If this speaks to you, join us.

Responsibilities

· Oversee the end-to-end operations of the Client Services Operations Center, including staffing and P&L, for emerging and established services in the Collab & CX, Future of Work, DWS, VDI, and EUC service areas.

· Develop, implement, and optimize customer service processes aligned with ITIL and ITSM best practices, focusing the team on service excellence, continuous improvement, and efficiency gains.

· Implement and enforce robust InfoSec policies and protocols, including managing Governance, Risk and Compliance (GRC), to protect sensitive customer data, and to maintain compliance with all relevant regulations.

· Analyze customer service data to identify trends, opportunities for improvement, and areas for cost optimization.

· Enhance productivity, ease of operations, and optimize resources using automation, Machine Learning and AI.

· Manage and implement quality assurance initiatives and client service improvement programs.

· Keep internal and external stakeholders informed with detailed and accurate reports or presentations.

· Achieve and maintain compliance with ISO/ICE standard certifications and other relevant certifications.

· Develop and maintain strong relationships with key internal stakeholders, including StarHub L1/L1.5 call centre support teams (COps), and Cybersecurity Operations, Voice & Network Operations, and regional subsidiaries.

· Own the outcome. Drive customer excellence and team performance to reach business outcomes and to support ambitious growth goals.

Qualifications

· Bachelor’s degree in IT / Engineering / Business administration, or a related field, or diploma with equivalent experience.

· 10+ years of experience in a leadership role in a customer service environment.

· Industry experience in one of the following: telecoms, cloud management, infrastructure managed services

· Experience with customer service operations in a regulated (e.g., telecom) environment is a plus.

· Holds CISM, ITIL, PRINCE2 or other relevant certifications.

· Track record in developing and implementing strategies to improve customer service.

· High degree of self-initiative, along with a "roll-up-your-sleeves can-do" attitude.

· Technical background will be a plus.

*We regret that only shortlisted candidates will be notified