Responsibilities:

· Perform day-to-day account work which includes developing program activities and a wide range of written materials (including strategy papers and press releases), coordinating events, maintaining client and media contacts, managing projects.

· Develop and manage projects/programs, including implementation plans, evaluation mechanisms, staffing plans, budgets and timelines.

· Develop all manner of content for media pitching, including pitch letters, press releases, specification sheets and media announcements.

· Communications plans for accounts and understands and track clients’ businesses.

· Presentations for clients relative to project management/program status under the supervision of the team leader.

· Act as a liaison between client, outside suppliers (graphic designers, photographers, A/V houses, etc.) and, as appropriate, other internal and external audiences (e.g., employees, media, interest groups).

· Assists with administrative assignments for client when required.

Requirements:

• Degree in Mass Communications/Marketing/Public Relations.

• Open to entry level candidates and those with 1-2 years of professional public relations other comms related role.

• Proficient in using the Microsoft Office suite of products.

• Strong language command; possess excellent writing and editing skills.

• Good communication and interpersonal skills.

• Organised and systematic; ability to adhere to deadline.

• Ability to work independently with minimal supervision.

IN.FOM (www.infom.asia) is a regional communications agency founded in Jan 2011 by two highly-experienced and respected communicators who believe in hands-on direct-to-client counsel and deliver results that matter. In the last few years, we have won numerous local and regional industry accolades for the many communications campaigns that we have conceptualised and delivered for our clients that include Samsung, Grab, Intel, Expedia, Poly, Herbalife and SGInnovate.

In addition to being named Singapore's PR Agency of the Year in 2015, 2017 and 2019 by IPRS; and the Best Global Technology Agency by Holmes Report (now known as PRovoke) in 2018, we have also won the "The Best Specialist Agency To Work For in Asia Pacific" award in 2017. In 2020, we were named by PRovoke as one of seven Agencies of the Decade in Asia Pacific.

Role

You should be an experienced, broadly capable project and communications manager or director with at least 5 years’ experience in a similar role in a PR agency or in-house, able to handle a wide range of assignments, projects and/or clients with a high degree of success and independence. You have the confidence and support of multiple client contacts.

Capabilities Expected

You are able to demonstrate high-level professional knowledge and skills, and should be able to manage a piece of a large account or a few smaller ones, with little top cover from your team leader.

You should have project management, budgeting, counseling, programming, people management (third party event organisers, and related personnel), and emerging business development skills.

You take responsibility for the projects that you manage, providing excellent client service, applying the agency’s best resources, and successfully managing people involved in projects and managing profitable growth.

Account Management

• Perform day-to-day account work which may include: developing program activities and a wide range of written materials (including strategy papers and press releases), coordinating events, maintaining client and media contacts, managing projects performed with and by others and supervising more junior staff
• Develop and manage projects/programs, including implementation plans, evaluation mechanisms, staffing plans, budgets and timelines
• Independently handle several small accounts or major projects of a large account, performing much of the day-to-day work with assistance from both more junior and more senior staff as appropriate
• Client’s primary day-to-day contact on projects, or, for smaller accounts, is the contact for the full account
• Develop presentations for clients relative to project management/program status under the supervision of the team leader
• Keep team(s) appropriately informed and involved in projects
• Identify and secure help on emerging account problems
• Able to articulate and apply agency vision, goals, practice areas and capabilities
• Fully familiar with the communications plans for accounts and understands and track clients’ businesses
• Act as a liaison between client, outside suppliers (graphic designers, photographers, A/V houses, etc.) and, as appropriate, other internal and external audiences (e.g., employees, media, interest groups)
• Communicate with client contacts and others in a professional, positive and appropriate manner
• Generally familiar with the work of other account teams

Professional Skills

• Growing depth and diversity of account experience to provide informed public relations counsel
• Strong understanding of public relations and a demonstrated ability to achieve public relations objectives
• Develop and draft programs materials based on team input
• Oversee and direct media campaigns. Has established relationships with senior print and broadcast journalists
• Capable writer and able to generate a range of materials (e.g., client memos, press releases, speeches, articles, case histories, byliners, backgrounders, op-ed pieces, brochures and collateral materials as well as program proposals, which require minimal editing
• Demonstrate competence at using internal and external research capabilities and in preparing in-depth analyses
• Able to contribute to presentations using internal or external resources
• Balance work load and tasks, communicating effectively with team members to reliably implement assignments on budget and on time
• Demonstrate solid teamwork capabilities while beginning to build supervisory skills
• Efficiently and effectively plan and manage events (e.g., press conferences, media tours, analysts meetings, advocate briefings, etc.) with minimal supervision

IN.FOM (www.infom.asia) is a regional communications agency founded in Jan 2011 by two highly-experienced and respected communicators who believe in hands-on direct-to-client counsel and deliver results that matter. In the last few years, we have won numerous local and regional industry accolades for the many communications campaigns that we have conceptualised and delivered for our clients that include Samsung, Grab, Intel, Expedia, Poly, Herbalife and SGInnovate.

In addition to being named Singapore's PR Agency of the Year in 2015, 2017 and 2019 by IPRS; and the Best Global Technology Agency by Holmes Report (now known as PRovoke) in 2018, we have also won the "The Best Specialist Agency To Work For in Asia Pacific" award in 2017. In 2020, we were named by PRovoke as one of seven Agencies of the Decade in Asia Pacific.

Role

You should be an experienced, broadly capable project and communications manager or director with at least 5 years’ experience in a similar role in a PR agency or in-house, able to handle a wide range of assignments, projects and/or clients with a high degree of success and independence. You have the confidence and support of multiple client contacts.

Capabilities Expected

You are able to demonstrate high-level professional knowledge and skills, and should be able to manage a piece of a large account or a few smaller ones, with little top cover from your team leader.

You should have project management, budgeting, counseling, programming, people management (third party event organisers, and related personnel), and emerging business development skills.

You take responsibility for the projects that you manage, providing excellent client service, applying the agency’s best resources, and successfully managing people involved in projects and managing profitable growth.

Account Management

• Perform day-to-day account work which may include: developing program activities and a wide range of written materials (including strategy papers and press releases), coordinating events, maintaining client and media contacts, managing projects performed with and by others and supervising more junior staff
• Develop and manage projects/programs, including implementation plans, evaluation mechanisms, staffing plans, budgets and timelines
• Independently handle several small accounts or major projects of a large account, performing much of the day-to-day work with assistance from both more junior and more senior staff as appropriate
• Client’s primary day-to-day contact on projects, or, for smaller accounts, is the contact for the full account
• Develop presentations for clients relative to project management/program status under the supervision of the team leader
• Keep team(s) appropriately informed and involved in projects
• Identify and secure help on emerging account problems
• Able to articulate and apply agency vision, goals, practice areas and capabilities
• Fully familiar with the communications plans for accounts and understands and track clients’ businesses
• Act as a liaison between client, outside suppliers (graphic designers, photographers, A/V houses, etc.) and, as appropriate, other internal and external audiences (e.g., employees, media, interest groups)
• Communicate with client contacts and others in a professional, positive and appropriate manner
• Generally familiar with the work of other account teams

Professional Skills

• Growing depth and diversity of account experience to provide informed public relations counsel
• Strong understanding of public relations and a demonstrated ability to achieve public relations objectives
• Develop and draft programs materials based on team input
• Oversee and direct media campaigns. Has established relationships with senior print and broadcast journalists
• Capable writer and able to generate a range of materials (e.g., client memos, press releases, speeches, articles, case histories, byliners, backgrounders, op-ed pieces, brochures and collateral materials as well as program proposals, which require minimal editing
• Demonstrate competence at using internal and external research capabilities and in preparing in-depth analyses
• Able to contribute to presentations using internal or external resources
• Balance work load and tasks, communicating effectively with team members to reliably implement assignments on budget and on time
• Demonstrate solid teamwork capabilities while beginning to build supervisory skills
• Efficiently and effectively plan and manage events (e.g., press conferences, media tours, analysts meetings, advocate briefings, etc.) with minimal supervision

Summary of Role

The successful candidate will be responsible for developing and driving public communications strategies/campaigns to promote SHEIN’s corporate profile, as well as safeguarding the company’s reputation among external stakeholders in the APAC region.He/she is also responsible for fostering strategic partnerships with key media and public stakeholders in the country.

In this role, the candidate must be able to work effectively with various teams, including the Customer Service, Sustainability, Government Relations, Legal, Marketing, and Supply Chain teams, to advance SHEIN’s corporate interests in the APAC region.

The successful candidate should possess a deep interest and ability to understand how politics, business, fashion, sustainability, technology and innovation, as well as international relations are interconnected.

Responsibilities

• Write, develop and manage SHEIN communications materials to enhance corporate visibility and public image
• Develop, coordinate and drive implementation of external communication strategies and PR campaigns to position and promote SHEIN’s corporate profile
• Build and manage relationships with relevant media and other public stakeholders
• Track, monitor and lead daily reporting on media commentary and public discourse
• Responsible for managing corporate PR agency to meet KPIs
• Represent SHEIN in corporate/media activities
• Plan and execute corporate social responsibility programmes in partnership with internal and external stakeholders
• Pre-empt and provide counsel on issues management, as well as manage crisis communications situations
• Prepare and facilitate senior management for public speaking and media engagements

Qualifications and Experience

• Degree in Communications, Media, Journalism, Public Relations or related fields
• At least 8 years of experience in corporate communications or public relations
• Strong track record in developing and implementing external communication strategies/campaigns
• Excellent understanding of in-country media landscape, as well as strong top-tier media relations network with business, consumer and/or technology journalists
• Excellent writing, presentation and communication skills
• Good knowledge and experience in digital media tools/platforms
• Excellent interpersonal and teamwork skills
• Ability to multi-task and have exceptional attention to detail while operating in a fast-paced and dynamic environment
• Strong proficiency in English, proficiency in other Asian languages such as Chinese, Thai, Korean etc. will be considered an advantage

Responsibilities:

· Perform day-to-day account work which includes developing program activities and a wide range of written materials (including strategy papers and press releases), coordinating events, maintaining client and media contacts, managing projects.

· Develop and manage projects/programs, including implementation plans, evaluation mechanisms, staffing plans, budgets and timelines.

· Develop all manner of content for media pitching, including pitch letters, press releases, specification sheets and media announcements.

· Communications plans for accounts and understands and track clients’ businesses.

· Presentations for clients relative to project management/program status under the supervision of the team leader.

· Act as a liaison between client, outside suppliers (graphic designers, photographers, A/V houses, etc.) and, as appropriate, other internal and external audiences (e.g., employees, media, interest groups).

· Assists with administrative assignments for client when required.

Requirements:

• Degree in Mass Communications/Marketing/Public Relations.

• Open to entry level candidates and those with 1-2 years of professional public relations other comms related role.

• Proficient in using the Microsoft Office suite of products.

• Strong language command; possess excellent writing and editing skills.

• Good communication and interpersonal skills.

• Organised and systematic; ability to adhere to deadline.

• Ability to work independently with minimal supervision.

COMPANY DESCRIPTION

With a capacity of around 430 beds, Peacehaven provides compassionate, individualized, holistic care to all without discrimination. We offer a comprehensive gamut of services to care for the sick, frail and elderly who have physical or mental disabilities with minimal or no appropriate caregiver support at home.

Peacehaven has also been awarded the bizSAFE level 4 status which affirms our commitment to safety and health standards at the workplace.

The Salvation Army, Singapore - Peacehaven Nursing Home

RESPONSIBILITIES

• Develop and execute digital marketing strategies and campaigns across various platforms (social media, email, website, etc.).

• Create engaging content, including graphics, videos, and blog posts, to promote Peacehaven's services and initiatives.

• Manage and grow our social media presence by creating and scheduling posts, responding to comments, and analyzing performance metrics.

• Optimize website content for SEO to increase organic traffic and improve search engine rankings.

• Monitor and report on the effectiveness of digital marketing efforts using analytics tools.

• Collaborate with internal teams to ensure consistent messaging and branding across all digital channels.

• Stay updated on the latest digital marketing trends and best practices to continuously improve our strategies.

• Plan and execute events from conception to delivery and able to work on some weekends.

• Bachelor's degree in Marketing, Communications, or a related field preferred.

• Proven experience in digital marketing, preferably in the non-profit or healthcare sector.

• Strong understanding of social media platforms, SEO, and content creation.

• Proficiency in using digital marketing tools and analytics platforms (e.g., Google Analytics, Hootsuite, Canva).

• Excellent written and verbal communication skills.

• Creative mindset with the ability to think outside the box.

• Ability to work independently and as part of a team.

Working Hours

Under normal circumstances the hours of duty will be as follows:

• 8.30am to 5.45pm (Monday to Friday, 45 minutes lunch break)

Working Location

The Salvation Army Peacehaven Nursing Home

9 Upper Changi Road North Singapore 507706

Growtheum Capital Partners is seeking a highly motivated team-oriented VP - Director to join our Investor Relations team. The role encompasses content creation, data management and investor relations, among other responsibilities.

This position will be based in Singapore.
Responsibilities

• Conduct detailed market research and analysis to identify potential investors and investment opportunities.
• Assist in the preparation of pitch decks, presentations, and other materials for capital raising initiatives.
• Support the due diligence process by collecting, analyzing, and summarizing financial data and investment performance metrics.
• Collaborate with internal teams to develop and maintain financial models and forecasts.
• Participate in the coordination and execution of investor meetings and events.
• Maintain and update investor databases and CRM systems.
• Provide regular updates and reports to management on capital formation activities.
• Assist in Fund set up and structuring
• Assist in the development and implementation of strategies to enhance investor engagement and satisfaction.
• Stay abreast of market trends, regulatory changes, and industry best practices.
• Assist in development and implementation of marketing strategies and campaigns.
• Assist in maintaining and improving processes and systems used to monitor investor interaction and investment activity

Qualifications

• Bachelor's degree in finance, Economics, Business Administration, or related field.
• 6 - 10 years of experience in placement agent, investment consultant or investment firms, preferably in a private equity or investment banking environment.
• Able to communicate in business Japanese or/and Korean
• Prior experience in dealing with institutional investors and family offices from Japan and/or Korea
• Demonstrated commercial and sales-oriented writing evidenced in private placement memoranda and pitch books, along with excellent analytical, communication, and interpersonal skills.
• Excellent analytical, quantitative, and problem-solving skills.
• Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with internal and external stakeholders.
• Highly organized and capable of managing multiple projects in a fast-paced environment.
• Self-motivated, with a strong work ethic and a drive for continuous learning.

The Guest Relations Senior Supervisor will be hired to be part of the Guest Relations Team. This role requires an individual who has an outgoing personality and excellent guest service skills to provide an unparalleled service experience to our exclusive VIP guests. This Guest Relations Senior Supervisor will be managing the first impressions of our guests and should perform duties assigned to the highest standards to establish and maintain relationships with VIPs and guests and encourage repeat visits.

Key Responsibilities

• Recognizing VIP and regular guests.

• Monitor and manage daily bookings and ensure reservations have been assigned to maximise seating plan.

• Ensuring CRM system is up to date with customer details and preferences.

• Continuous acquisition of new VIP guests.

• Understand each guest’s needs and preferences to provide personalized service.

• Coordinate reservation requests directly with customers and with Guest Experience Supervisor. • Contribute to the smooth and efficient running of the guest experience journey. • Establishes and maintains positive customer contact at the restaurant/club.

• To generate revenue while maximising existing revenue streams utilizing our active database.

• Assist the Events and Sales Manager with related duties as assigned.

• Always maintaining high grooming standards and professional appearance.

• Communicates guest’s comments to the Guest Relations Managers.

• Actively seek feedback from guests to identify areas of improvement.

• Communicates with management, Guest Relations Team & Service Team to rectify all customer needs, comments, or incidents.

• Responsible for the general upkeep of the restaurant/clubs and facilities, to ensure all VIPs and guests are being always provided the best experience.

• Identify VIP bookings and ensure that they are flagged to the operations team so that special requests and arrangements can be made by the relevant person.

• Performs all other related and compatible duties as assigned.

Requirements

• Minimum Diploma holder.

• Minimally 1 years of work experience in Hospitality, Customer Service preferred.

• Good oral and written communication skills must be fluent and literate in English for communication with stakeholders, bilingual experience preferred. • Ability to maintain a calm composure with difficult customer interactions and customer disputes.

• In-depth experience in managing reservation.

Overview: The Investor Relations Manager is responsible for managing communication and relationships between the company and its shareholders, investors, analysts, and other key stakeholders. They play a crucial role in representing the company to the investment community and ensuring transparency in financial reporting and communications. The Investor Relations Manager reports to the Investor Relations Head.

Responsibilities:

• Develop and implement the investor relations strategy in alignment with the company's objectives to maximize shareholder value and investor confidence.
• Act as a primary point of contact for investors, analysts, and financial institutions, addressing inquiries, providing information, and managing relationships.
• Prepare and review financial reports, presentations, press releases, and other investor-related communications to ensure accuracy, consistency, and compliance with regulatory requirements.
• Monitor and analyze industry trends, market conditions, and competitor activities to provide insights and recommendations on investor sentiment and perception.
• Organize and participate in investor conferences, roadshows, and corporate events to promote the company and attract potential investors.
• Coordinate earnings calls, investor meetings, and analyst briefings to discuss the company's financial performance, strategic initiatives, and outlook.
• Maintain the investor database, track shareholder ownership, and analyze shareholder profiles to inform investor targeting and engagement strategies.
• Collaborate with internal teams, such as finance, legal, and communications, to ensure alignment and consistency in messaging and disclosure practices.
• Stay abreast of regulatory developments, disclosure obligations, and best practices in investor relations to ensure compliance and transparency.

Qualifications:

• Bachelor's degree in Finance, Business, Economics, or related field; relevant certifications (CFA, IR certification) are a plus.
• Proven experience in investor relations, finance, corporate communications, or related fields, preferably in a publicly traded company or financial services industry.
• Strong understanding of financial markets, accounting principles, and SEC regulations governing disclosure and reporting requirements.
• Excellent communication skills, with the ability to convey complex financial information in a clear and compelling manner to diverse audiences.
• Detail-oriented with strong analytical skills to interpret financial data, trends, and investor feedback.
• Relationship-building skills and the ability to establish and maintain effective relationships with investors, analysts, and other stakeholders.
• Proficiency in investor relations tools and software, financial analysis, and presentation software (e.g., Bloomberg, FactSet, PowerBI).
• Ability to work collaboratively in a fast-paced environment, prioritize tasks, and handle confidential information with discretion.

Job description

• Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations.
• Provide the perfect first impression with a smile and welcome.
• Responsible for assigning guests to tables, maximizing the utilization of the space to the best advantage.
• To ensure that guest at every table receives attention and service.
• To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• To collate guests’ feedback and maintain and update the guest history system.
• To prepare a monthly report of guest comments, guest list, and report that assist business decision.
• Have a full understanding of Operating Procedures and their role within these standards.
• Confidently take an order asking all relevant questions linked to the sequence of service.
• Ensure problems are dealt with immediately and proactively with the support of the Outlet Manager

Requirements:

• Minimum 3 years of managerial experience in lounge environment
• Hotel industry experience is preffered
• Customer-oriented approach and patience
• Problem-solving and decision-making skills
• Hands-on experience in cashier duties

Key Responsibilities

• Arrive on duty punctually in a clean and neat appearance.
• Build an efficient team of staff by controlling, guiding, and motivating them in the day-to-day operations of the dining club, and ensure good communications within all levels are always maintained.
• Behave in a sober and orderly manner and cooperate with fellow employees and colleagues to provide efficient work within the company.
• Be responsible for the high standard of service of food and beverage and entertainment in the dining club.
• Understand the dining club’s concept and when required, contribute ideas to the marketing and entertainment of the dining club.
• Ensure all food and beverage products are prepared and served to the quality standards stipulated in the Operations Manual, maintaining these standards to a five-star level.
• Establish, maintain and develop adequate guest relations, including the building of the customer database.
• Be responsible for the training of all staff to maintain and improve the standard of service.
• Observe and enforce all Company regulations as stipulated in the Employee Handbook, as well as all established control procedures, in particular stock and cash.
• Observe and enforce all statutory regulations regarding health, safety, fire, hygiene, licensing, security, and be familiar with all fire and emergency evacuation procedures.
• Ensure the equipment and interiors of the dining club are always maintained thoroughly in a clean and fully operational manner to the standards stipulated in the Operations Manual.
• Ensure the restaurant is properly staffed and that staff appearance and discipline are maintained at all times.
• Be responsible for the daily briefing of the dining club staff about new promotions, menu items, functions, internal news etc.
• Handle promptly any guest complaints and report accordingly.
• Recommend improvements in methodology, equipment, or staff to improve service.
• Attend scheduled management meetings.
• Work closely with other managers and across other departments in the coordination of functions and other matters of the dining club to ensure smooth management of the venue.
• Participate in any personal development, training, or other programs that the Operations Manager may ask you to take part in.
• Delegate as appropriate the various aspects of the position of Assistant Manager, at the same time ensuring the accurate execution of these tasks.
• Act as Duty Manager according to the work schedule with full responsibility for the running of the shift, including all reporting functions, when required.
• Carry out any other tasks as reasonably requested by the management.

Qualifications

Requirements

• Ability to communicate effectively verbally and in writing.
• Extensive food, beverage, and restaurant operations knowledge.
• Knowledge of relevant computer applications usage.
• Basic knowledge of accounting principles and practices.
• Possess organizational and team management skills with a strong and professional approach to customer service.
• Tertiary qualifications preferred; a combination of practical experience and education will be considered as an alternative.
• Ability to perform all functions within the restaurant, when required.

Job Description:

• Planning and coordinating PR programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Provide administrative support assistance and other ad-hoc jobs if required

Job Requirements:

• GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor
• Good communication skills
• A pleasant personality & good interpersonal skills

Job Mandate

The Client Relations Associate is primarily responsible for providing customer service relative to account opening, time deposits, client inquiries, after sales service, accurate, efficient and timely processing of over-the-counter transactions pertaining to deposits, withdrawals, payments, foreign currencies, remittances and miscellaneous transactions.

Duties & Responsibilities

1. Performs start and end of day banking activities.

2. Processes over-the-counter transactions pertaining to cash and check deposits, withdrawals, encashments, foreign currencies, remittances and other miscellaneous transactions and makes decisions up to $ 30K SGD.

3. Monitors maturities of Time Deposits and coordinates with clients for instructions.

4. Briefs, orients prospective clients on bank products and services, cross-sells bank products and provides service by actively volunteering assistance.

5. Acts as Junior Marketing Officer, organize and support marketing events, speaks with clients and as an alternate for Loans Operations and Treasury Operations and as Liaison Officer for Singapore clients and branches in the Philippines.

6. Ensures confidentiality of own password in all assigned systems and compliance to Bank’s policies and procedures, KYC and AMLA requirements, Data Privacy and Service Quality Standards of the bank.

7. Handles small projects and performs other duties assigned from time to time.

Overview

Microsoft is continuing to evolve and grow the Global Employee Relations Team! The Global ER team leads the process, principles, and practices to navigate complex and sensitive matters, conduct investigations and manage workplace conflict. This team works in close partnership with the Legal, Outside Counsel and Human Resources (HR) teams to manage cases involving inquiry into behavior concerns, manager conflict, consulting, investigations and employee grievances related to lived experiences not aligned to aspired culture, and legal risks.

We are looking for a Senior Employee Relations (ER) Manager with deep experience influencing and impacting high growth and dynamic businesses through effective management (both proactive and reactive) of a wide range of employee relations issues. This person will be accountable for working with employees across organizations, building trusted relationships quickly, and leading with warmth, empathy, compassion, and creativity to think inside of and outside of the box to drive the right solutions.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Investigation and management of employee concerns:

• Conducts the analysis and resolution of issues with increasing complexity, visibility and risk related to policy, values or, cultural concerns/violations and incident or threat response, independently or by collaborating with managers, peers in HR and Legal as appropriate; recommends solutions to address issues from a systematic perspective.
• Determines appropriate approach, interviews appropriate parties in an investigation in review of concerns on matters related to policy or culture concerns/violations and workplace behaviors. Documents findings, maintains appropriate levels of confidentiality and demonstrates leadership to influence direction of initiatives and investigations.
• Concludes investigations, using findings, relevant partnership with team, and knowledge of the relevant legislation / regulations, and Microsoft business context and organizational policies to determine a resolution to investigation of policy or culture concerns/violations and incident or threat response, and recommends corrective/disciplinary actions or processes, as deemed appropriate.
• Collaborates with partners across stakeholders to seek counsel from senior peers or managers as needed on proposed strategy weighing complexity, sensitivity, and parties involved.
• Models best practices in interviewing techniques and mastery of empathy, confidentiality, and connecting themes.
• Utilizes tools and resources to track, document work product and makes recommendations for refining, streamlining, and improving tools and their usage to improve future documentation needs.
• Assists/Partners with internal investigative entities at Microsoft (e.g., Workplace Investigations Team [WIT], Business and Regulatory Investigations [BRI], Global Security Investigations [GSI]) in investigations of serious cases and implements appropriate remediation in conjunction with a business, region, or geography; may lead the investigations for a business, region, or geography where resources are limited; ensures appropriate documentation of issues is in place.
• Seeks input from peers, managers, and appropriate stakeholders to ensure compliance with applicable laws and regulations and Microsoft policies.
• Identifies, raises, or escalates issues for trends in ER; partners with team and relevant HR partners to reduce ER issues for a business, region, or geography.

Capability Building

• Coaches employees and managers on navigation of ER processes, provides guidance, coaching or training through the ER experience, and acts as a sounding board for employees and managers on how to navigate work and handle themselves post-investigation.
• Manages through conflict listening for what is said verbally and nonverbally, identifies potential solutions, provides tools and resources for facilitating resolution.
• Consults with partners and stakeholders as subject matter expert on situations or issues providing best practices, influencing policy and observed trends. Use expertise to make recommendations for next steps, determine what would need to occur next for the situation to need to be transferred to WIT, and what best practices other teams should use to navigate the situation/concern.
• Provide one-on-one consulting/coaching with senior/executive business leaders, or by engaging relevant stakeholders and HR partners in capability building conversations.
• Identifies opportunities through insights to build organizational capability to proactively manage the creation of ER matters.
• Partners with other internal teams to influence policy and decision making based upon preexisting ER best practices and observed trends. Recognizes when standard HR policies and process should be followed and where exceptions should and can be made.
• Initiates conversations with individual parties at Microsoft in conflict, listening for what is said both verbally and nonverbally in order to understand the nature of the conflict, what parties' contributions are to the conflict, their respective willingness to resolve it, and what may be potential solutions for conflict resolution while maintaining appropriate levels of confidentiality.
• Coaches and guides parties to leverage best resources and/or approach for the conflict after sharing their findings, or provides the tools that would allow for facilitating conflict resolution to occur as appropriate.

HR Project and Programs

• Guides and oversees the identification of needs to design and implement ER projects or programs (e.g., policy evolution, process, tools and partnerships with business and HR leaders; oversees project planning and execution).
• Gathers and interprets industry trends about Employee Relations programs and processes and identifies execution or communication gaps within a business, region, or geography; develops and proposes action plans to address the gaps in collaboration with peer disciplines (e.g., Human Resources Consulting and Business Partnership) and business leaders.

Operational Compliance

• Interprets and advocates Microsoft values and compliance with Human Resources policies for a business, region, or geography; identifies/raises needs to mitigate potential risks by collaborating with the Legal profession; leads their team in the collaboration with peers in other businesses, regions, or geographies; provides guidance to create standardized/scalable approach for enhancing compliance.
• Identifies the strategy for the localization/update of policies and procedures related to managed projects and programs; gains approval from business leadership in partnerships with Human Resources policy owners and Human Resources Business Partnership (HRBP).

Qualifications

Required/Minimum Qualifications

• 3+ years Employee Relations experience.Bachelor's Degree in Management, Business Administration, Organizational Behavior, HR, Industrial Relations, Psychology, or related field AND 5+ years experience in experience in HR, mediation, investigation, or ER-related roleso OR Juris Doctorate or Master's Degree in Industrial-Organizational Psychology, Human Resources (HR), Business Administration, Organizational Leadership, Industrial Relations, Law, or related field AND 3+ years experience in HR, mediation, investigation, or employee relations (ER)-related roleso OR equivalent experience.
• Employment legal and/or ER expertise across a range of Asia countries, with a particular focus on Japan.

Preffered Qualifications

• Proficiency in Japanese language skills highly preferred as these covers Japan market.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

1. MAIN DUTIES AND RESPONBILITIES

a. Helping to build good customer relations and arranging staff meetings

b. Training and development and handling complaints and queries (from customers and staff)

c. Arranging promotional events and carrying out client satisfaction surveys and reviews.

d. Reviews the arrival list daily and assists in preparing and distributing welcome amenities.

e. Always be present in the entrance and should maintain proper decorum at all times.

f. Promotes all the new and existing beverage and event in the outlet.

2. REQUIREMENTS

a. Ability to work during all business hours (including holidays, events & weekends)

b. Ablity to handle multipal tasks.

c. Will initiate activities that promote the cleanliness and appearance of the premise

• Welcome guests upon arrival and check-in according to establish standards and procedures.
• To provide courteous and efficient service and if possible to comply with each and every guest request.
• Check out guests courteously and accurately.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow up when necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Maintain good guest relations with in-house guests at all times.
• Candidate with at least a Diploma in Hospitality/Tourism or related courses is preferred.
• Preferably 1 year of relevant experience in hospitality industry.
• Knowledge of Opera system will be an added advantage.
• Pleasant disposition with good interpersonal skills
• Able to work on rotating shifts including weekends and public holidays.

• To produce high standard of clean rooms and also to ensure that the amenities in the rooms are sufficiently supplied for the convenience and comfort of the guests
• To ensure the overall cleanliness and tidiness of the guestrooms/ public area.
  
• To collect keys for the assigned areas and sign in the key log book.
  
• To ensure that the trolleys are neatly stacked with linen and there are sufficient stock of supplies before starting to make - up rooms.
  
• To be able to prioritize daily job tasks, e.g. which room to clean first.
  
• To ensure that guest rooms and check-out rooms are cleaned as per Housekeeping standard and room supplies completely replenished.
  
• To clean and maintain the maids pantry, service area after every shift daily.
  
• To remove all dirty room service trays & trolleys, cutleries, and crockeries from corridor and guest rooms to the service area.
  
• To make sure the rubbish bags are cleared and disposed of at the garbage area after every shift.
  
• To know the various housekeeping amenities used in guest rooms.
  
• To report any maintenance defects to the Housekeeping Office.
  
• To follow rules and regulations of the Hotel & Management.
  
• To keep personal grooming at the highest standard.
  
• To be fully familiar with Housekeeping Policies and Procedure, Job Description and the Employee's handbook.
  
• To perform all duties other than these above which are requested by the hotel management/direct supervisor.

• Allocate daily work and any special assignment to the staff.
• Attend daily briefings and take note of VIP arrivals and the special attention items for the guests.
• To conduct briefings with the room attendants and ensure they execute the special requests.
• To check vacant, clean rooms on the report and report any discrepancies both to housekeeping for assignment and to the hotel duty manager for investigation.
• To check regularly the progress of each assignment and to assist when necessary to ensure rooms are ready prior to the arrival of the guest.
• To ensure that own work and the work of the room attendants supervised, are completed at the end of the shift.
• To organize and assign daily crash programs to ensure the periodic work is carried out to maintain the hotel standard of cleanliness.
• To check the cleanliness and maintenance of the following:

i. Vacant rooms according to reception's report and to check/report of the variance.

ii. Occupied and c/o rooms are cleaned on time and within standard required.

iii. All suites and VIP rooms on floor assignment.

iv. All corridors, stores, pantries, exit doors and cleaning equipment, trolley and etc.

• To ensure that all out-of-order rooms are released as soon as it is ready to Front Office.
• To report all maintenance defects hotel procedures and follow through to rectification.
• To ensure sufficient linen and guest supplies for room attendant use on his/her assigned floors.

Responsibilities

• Prepare comprehensive reports and presentations on current and prospective investments, including valuation assessments and performance analysis.
• Oversee the preparation of Management Accounts and Financial Statements, ensuring compliance with statutory requirements both locally and globally.
• Provide support for investment activities, focusing on financial products such as public equities and real estate investments.
• Act as the main liaison with tax service providers to ensure compliance with jurisdiction-specific tax regulations, primarily in Singapore and the United States.
• Facilitate trade executions and maintain relationships with private and retail bankers for investment activities in key markets.
• Stay informed about financial markets and trends, with a strong understanding of private and public market dynamics.
• Undertake ad-hoc project management responsibilities to support the team’s operational and strategic goals.
• Collaborate with cross-functional teams to enhance analytical insights, improve reporting capabilities, and support decision-making processes.

Requirements:

• A minimum of 2 years of professional experience within the finance or investment industry, preferably in asset and wealth management.
• Hands-on experience with the U.S. stock and property markets, demonstrating strong market understanding.
• Advanced proficiency in Microsoft Office, particularly Excel and Word, for analytical and reporting purposes.
• Strong analytical acumen with excellent organizational, teamwork, and communication skills, alongside full fluency in English.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QWVWX9R9

Duties and responsibilities:

- Develop and maintain positive relations with tenants via regular and proactive communication.

- Manage tenants complaints and work to resolve them or provide feedback to Management

- Manage and schedule work order requests put in by tenants in a timely manner

- Coordinate with contractors for the works

- Respond to any emergencies promptly to minimise disruptions to tenant’s business

- Analyze current SOPs and make recommendations to the Management to improve operating efficiency

Requirements:

- At least a Diploma in hospitality preferred (Certified true copies of certificates must be presented)

- At least 2 years of experience

- Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar.

- Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.

- Strong verbal and written communication skills.

- Strong interpersonal skills.

- High levels of integrity

- Ability to work independently and as a productive member of a team.

- Ability to work under pressure and meet deadlines.

- Willing to be on rotational weekend duty and answer texts (eg Tenant complaints and enquiries) outside of normal office hours.

• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
• Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
• Obtains list of rooms / public areas to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Coordinates work activities among departments.
• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate the use and maintenance of equipment.
• Inventories stock to ensure adequate supplies.
• Makes recommendations to improve service and ensure more efficient operation.
• To provide a warm and friendly service to the hotel staff and ensure all staff do the same.
• To comply with all instructions from guests so as to meet guest expectations.
• To attend to any guest complaints and requests.
• To comply and lead by example the hotel grooming standards of self and the room attendants.
• To be fully familiar with Housekeeping Policies and Procedure, Job Description and the Employee's handbook.
• To comply with hotel Fire Safety and Security procedures.
• To perform any other duties other than these above which are requested by the hotel management/direct supervisor.

Requirements:

• Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language
• Previous supervisory experience, preferably in Hotel Rooms Division
• Excellent organizational skills
• Computer literacy very helpful
• Knowledge of the Housekeeping operation
• Excellent human relations skills; able to deal positively with challenging situations

Roles & Responsibilities

• Assisting the Customer Service Manager in developing and managing the team to achieve set KPIs and Targets through the delivery of high levels of customer service experience.
• Ensure the area of responsibility is well managed and the overall daily operations are well coordinated and smooth.
• To develop, manage and maintain strong relationships with Customers.
• Developing, handling and answering feedback and complaints from the customers and using this feedback to improve customer experience.
• Monthly reports tabulations and assisting the Customer Service Manager in analysing the data. Devise and evaluate methods for collecting quantitative and qualitative data.
• Act as a brand guardian for online and offline communications.

Qualifications and Selection Criteria

• Diploma/Degree in Business or related field.
• Minimum 1 – 2 years experience in customer relations or related fields
• Meticulous with a creative flair
• Strong organizational and time management skills
• Good interpersonal and communication skills
• Responsible, proactive and able to work autonomously in a fast-paced environment

With the rapid expansion of OUE Restaurants’ portfolio of fine dining and mass-market brands in Singapore, we are on the lookout for individuals who are excited about hospitality and lifestyle and champion sustainable concepts.

Job Summary

The Guest Relations/Events Supervisor is one who is outgoing, motivated, a team player who can also work independently. The responsibilities includes assisting with the Guest Relations/Events and Sales Assistant Manager in discovering new sales prospects, negotiating deals, and maintaining customer satisfaction for continued business. This role will also include general duties within the Guest Relations Team.

Key Responsibilities

• Respond promptly to new enquiries and follow up with clients to address any questions or concerns.
• Develop proposals that align with both the budgetary constraints of the venue and the preferences of the guests.
• Collaborate with the team to deliver events on time and within budget, even when faced with tight timelines or schedules.
• Ensure guest satisfaction by addressing their needs and concerns throughout the event.
• Issue accurate Event Orders and ensure their prompt distribution to relevant stakeholders.
• Resolve any issues that arise during events quickly and effectively, or provide assistance as needed.
• Build and maintain strong relationships with guests to enhance their experience and encourage repeat business.
• Conduct site visits as required to inspect ongoing arrangements and ensure that the needs of the guests and the event are being met.
• Assist the Guest Relations Team with basic duties if necessary, prioritizing event responsibilities as needed.
• Anticipate guests needs and the provision of flawless, profession and upscale guest service experience.
• Keep the line manager informed of all progress and developments related to events.
• Anticipate guests' needs and provide flawless, professional, and upscale service throughout their experience.
• Assist in menu printing as needed for events.

Requirements

• Minimum Diploma holder.
• Work experience in Hospitality, Customer Service preferred.
• Possess basic knowledge of F&B operations.
• Possess excellent customer service skills with a positive attitude
• Fluent and literate in English for effective communication with stakeholders; bilingual experience preferred.
• Strong team player with a calm demeanour and conflict resolution skills.
• Keen to deliver memorable and meaningful experiences for our guests and the ability to work well under pressure
• Experience in Catering and MICE related events – corporate events, weddings, or equivalent, with a strong network of vendors, industry partners, events companies etc. preferred.
• Adaptive, open-minded and willingness to be flexible.
• Highly organized with meticulous attention to details and ability to multitask with project management skills.
• Passionate about hospitality and lifestyle scenes
• Flexibility to work on weekends/PH/Shift hours.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals

ABOUT OUR ROLES

Cleared Collateral Management is a part of Margin, Collateral & Valuations Operations (MCVO) which sits within the Global Banking & Markets division. The primary objective of the department is the mitigation of counterparty credit risk through the active monitoring of clients’ derivatives, prime brokerage, GS execution & clearing, derivatives clearing and securities financing portfolios.

The team manages a wide range of complex processes with members developing knowledge and skills around derivative & equity products. The role will involve close interaction with a wide range of areas within Goldman Sachs including Credit Risk Management, Legal and Compliance, Sales, Trading, Controllers, Middle Office, Client Representatives, Client Clearing Services and other Operations Departments. Accordingly, the successful candidate will be required to possess the below qualifications.

BASIC QUALIFICATOINS

• Bachelor’s degree or equivalent
• Ability to work under pressure in a fast-paced environment, prioritize tasks and meet deadlines
• Effective problem solving and critical thinking skills
• Ability to exercise discretion and good judgement
• Excellent communication and interpersonal skills with a strong appreciation of client service
• Manage risk effectively in the day-to-day processing of various tasks

PREFERRED QUALIFICATIONS

• Understanding of various financial products and display interest in the financial markets

FUNCTIONAL RESPONSIBILITIES

• Validate and issue margin calls for Futures and Distributed Control System clients and ensure calls are met in a timely manner
• Ensure timely and accurate settlement of all margin movements
• Day to day break management to ensure the integrity in margin calculations as well as books and records
• Working with Clearing Houses to ensure margin calls are covered
• Optimize the collateral with Clearing Houses by ensuring optimal buffers
• Respond to queries from internal and external stakeholders
• Active involvement in projects and initiatives including enhancing the team’s process and controls

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2023. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

We are currently looking for Operations Exective who is active in the local outsourcing industry. Our company is expanding and looking for enthusiastic personnels to join us!

Bilingual in Mandarin and English is essential as client/ staffs are from all different races in Singapore

Experience in handling multiple staffs for different locations

Sourcing for own pool of casual labours an advantage

normal office Computer /software skill

Develop and implement operational strategies aligned with the company's goals.

Identify areas for process optimization and lead initiatives to improve efficiency and productivity.

Lead and motivate operational teams, fostering a culture of collaboration and continuous improvement.

Reports directly to Director

Welcome Ex-offenders and Disablities person to join us .Thanks