Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Public Relations and Communications Manager to be part of their Marketing Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Public Relations and Communications Manager:

• Develop and implement corporate communication strategies to enhance brand reputation, align with company values, and manage crises effectively.
• Establish and enforce communication policies and processes for consistent messaging across all levels and platforms.
• Lead media relations, press releases, and public relations efforts to strengthen the company’s public profile.
• Foster strong relationships with stakeholders, including government agencies, industry leaders, and customers, to support business objectives.
• Manage internal communication initiatives to engage employees, promote company culture, and drive cohesive messaging.
• Translate corporate objectives into effective communication strategies for internal and external audiences.
• Plan and execute impactful CSR initiatives, including volunteering events and ESG-related projects, to reinforce the company’s commitment to social causes.
• Liaise with government authorities to secure permits, funding, and approvals while building strategic partnerships.
• Monitor and evaluate the effectiveness of communication strategies, providing insights and reports to senior management.
• Act as a key representative in corporate events, employee engagements, and public initiatives to enhance the company’s visibility and outreach.

Requirements:

• Degree in Communications, Public Relations or related field.
• At least 8 years of work experience in relevant field.
• Experience with Public Speaking / Events / Emcee is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Public Relations and Communications Manager to be part of their Marketing Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Public Relations and Communications Manager:

• Develop and implement corporate communication strategies to enhance brand reputation, align with company values, and manage crises effectively.
• Establish and enforce communication policies and processes for consistent messaging across all levels and platforms.
• Lead media relations, press releases, and public relations efforts to strengthen the company’s public profile.
• Foster strong relationships with stakeholders, including government agencies, industry leaders, and customers, to support business objectives.
• Manage internal communication initiatives to engage employees, promote company culture, and drive cohesive messaging.
• Translate corporate objectives into effective communication strategies for internal and external audiences.
• Plan and execute impactful CSR initiatives, including volunteering events and ESG-related projects, to reinforce the company’s commitment to social causes.
• Liaise with government authorities to secure permits, funding, and approvals while building strategic partnerships.
• Monitor and evaluate the effectiveness of communication strategies, providing insights and reports to senior management.
• Act as a key representative in corporate events, employee engagements, and public initiatives to enhance the company’s visibility and outreach.

Requirements:

• Degree in Communications, Public Relations or related field.
• At least 8 years of work experience in relevant field.
• Experience with Public Speaking / Events / Emcee is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

COMPANY DESCRIPTION

With a capacity of around 430 beds, Peacehaven provides compassionate, individualized, holistic care to all without discrimination. We offer a comprehensive gamut of services to care for the sick, frail and elderly who have physical or mental disabilities with minimal or no appropriate caregiver support at home.

Peacehaven has also been awarded the bizSAFE level 4 status which affirms our commitment to safety and health standards at the workplace.

The Salvation Army, Singapore - Peacehaven Nursing Home

RESPONSIBILITIES

• Develop and execute digital marketing strategies and campaigns across various platforms (social media, email, website, etc.).

• Create engaging content, including graphics, videos, and blog posts, to promote Peacehaven's services and initiatives.

• Manage and grow our social media presence by creating and scheduling posts, responding to comments, and analyzing performance metrics.

• Optimize website content for SEO to increase organic traffic and improve search engine rankings.

• Monitor and report on the effectiveness of digital marketing efforts using analytics tools.

• Collaborate with internal teams to ensure consistent messaging and branding across all digital channels.

• Stay updated on the latest digital marketing trends and best practices to continuously improve our strategies.

• Plan and execute events from conception to delivery and able to work on some weekends.

• Bachelor's degree in Marketing, Communications, or a related field preferred.

• Proven experience in digital marketing, preferably in the non-profit or healthcare sector.

• Strong understanding of social media platforms, SEO, and content creation.

• Proficiency in using digital marketing tools and analytics platforms (e.g., Google Analytics, Hootsuite, Canva).

• Excellent written and verbal communication skills.

• Creative mindset with the ability to think outside the box.

• Ability to work independently and as part of a team.

Working Hours

Under normal circumstances the hours of duty will be as follows:

• 8.30am to 5.45pm (Monday to Friday, 45 minutes lunch break)

Working Location

The Salvation Army Peacehaven Nursing Home

9 Upper Changi Road North Singapore 507706

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Public Relations and Communications Manager to be part of their Marketing Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Public Relations and Communications Manager:

• Develop and implement corporate communication strategies to enhance brand reputation, align with company values, and manage crises effectively.
• Establish and enforce communication policies and processes for consistent messaging across all levels and platforms.
• Lead media relations, press releases, and public relations efforts to strengthen the company’s public profile.
• Foster strong relationships with stakeholders, including government agencies, industry leaders, and customers, to support business objectives.
• Manage internal communication initiatives to engage employees, promote company culture, and drive cohesive messaging.
• Translate corporate objectives into effective communication strategies for internal and external audiences.
• Plan and execute impactful CSR initiatives, including volunteering events and ESG-related projects, to reinforce the company’s commitment to social causes.
• Liaise with government authorities to secure permits, funding, and approvals while building strategic partnerships.
• Monitor and evaluate the effectiveness of communication strategies, providing insights and reports to senior management.
• Act as a key representative in corporate events, employee engagements, and public initiatives to enhance the company’s visibility and outreach.

Requirements:

• Degree in Communications, Public Relations or related field.
• At least 8 years of work experience in relevant field.
• Experience with Public Speaking / Events / Emcee is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Growtheum Capital Partners is seeking a highly motivated team-oriented VP - Director to join our Investor Relations team. The role encompasses content creation, data management and investor relations, among other responsibilities.

This position will be based in Singapore.
Responsibilities

• Conduct detailed market research and analysis to identify potential investors and investment opportunities.
• Assist in the preparation of pitch decks, presentations, and other materials for capital raising initiatives.
• Support the due diligence process by collecting, analyzing, and summarizing financial data and investment performance metrics.
• Collaborate with internal teams to develop and maintain financial models and forecasts.
• Participate in the coordination and execution of investor meetings and events.
• Maintain and update investor databases and CRM systems.
• Provide regular updates and reports to management on capital formation activities.
• Assist in Fund set up and structuring
• Assist in the development and implementation of strategies to enhance investor engagement and satisfaction.
• Stay abreast of market trends, regulatory changes, and industry best practices.
• Assist in development and implementation of marketing strategies and campaigns.
• Assist in maintaining and improving processes and systems used to monitor investor interaction and investment activity

Qualifications

• Bachelor's degree in finance, Economics, Business Administration, or related field.
• 6 - 10 years of experience in placement agent, investment consultant or investment firms, preferably in a private equity or investment banking environment.
• Able to communicate in business Japanese or/and Korean
• Prior experience in dealing with institutional investors and family offices from Japan and/or Korea
• Demonstrated commercial and sales-oriented writing evidenced in private placement memoranda and pitch books, along with excellent analytical, communication, and interpersonal skills.
• Excellent analytical, quantitative, and problem-solving skills.
• Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with internal and external stakeholders.
• Highly organized and capable of managing multiple projects in a fast-paced environment.
• Self-motivated, with a strong work ethic and a drive for continuous learning.

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Public Relations and Communications Manager to be part of their Marketing Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Public Relations and Communications Manager:

• Develop and implement corporate communication strategies to enhance brand reputation, align with company values, and manage crises effectively.
• Establish and enforce communication policies and processes for consistent messaging across all levels and platforms.
• Lead media relations, press releases, and public relations efforts to strengthen the company’s public profile.
• Foster strong relationships with stakeholders, including government agencies, industry leaders, and customers, to support business objectives.
• Manage internal communication initiatives to engage employees, promote company culture, and drive cohesive messaging.
• Translate corporate objectives into effective communication strategies for internal and external audiences.
• Plan and execute impactful CSR initiatives, including volunteering events and ESG-related projects, to reinforce the company’s commitment to social causes.
• Liaise with government authorities to secure permits, funding, and approvals while building strategic partnerships.
• Monitor and evaluate the effectiveness of communication strategies, providing insights and reports to senior management.
• Act as a key representative in corporate events, employee engagements, and public initiatives to enhance the company’s visibility and outreach.

Requirements:

• Degree in Communications, Public Relations or related field.
• At least 8 years of work experience in relevant field.
• Experience with Public Speaking / Events / Emcee is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Key Responsibilities:

Sales and Business Development:

• Identify and pursue new business opportunities through networking, lead generation, and referrals.
• Develop and present compelling sales proposals to potential clients.
• Achieve and exceed sales targets and Key Performance Indicators (KPIs).

Client Relationship Management:

• Build and maintain strong relationships with existing and potential clients.
• Act as the primary point of contact for client inquiries and concerns.
• Ensure client satisfaction and foster long-term partnerships.

Public Relations Campaign Management:

• Collaborate with the PR team to design and implement effective PR campaigns.
• Ensure all campaigns align with clients' branding objectives and messaging.
• Monitor campaign performance and provide regular updates to clients.

Market Research and Strategy:

• Conduct market research to identify industry trends, competitor activities, and client needs.
• Develop customized sales and PR strategies to meet market demands.

Collaboration and Reporting:

• Work closely with internal teams, including marketing, creative, and PR, to ensure seamless execution of campaigns.
• Prepare detailed sales reports and provide insights into market trends and opportunities.

Job Requirements:

Experience:

• No prior experience required—comprehensive training will be provided.
• Candidates with 2 years of experience in sales, public relations, or related fields will be given preference.

Skills:

• Excellent communication, negotiation, and interpersonal skills.
• Ability to build and maintain relationships with clients and stakeholders.
• Familiarity with PR tools and techniques is an advantage.
• Results-driven, self-motivated, and proactive.
• Capable of multitasking and thriving in a fast-paced environment.
• Proficiency in both English and Mandarin to effectively communicate with a bilingual client base.

EA Personnel Name: Jabez Wong
EA Personnel No: R1762582
EA License No: 23C1703

• Efficiently, courteously and expediently welcome, handle, check in, check out and bid farewell for all VIP lounge guests ensuring their comfort and satisfaction, adhering by the hotel standards required.
• Efficiently and courteously provide cashiering-related services and foreign exchange.
• Adhere to all credit procedures and accounting procedures as they pertain to the registration process.
• Efficiently and courteously provide information and assistance and maintain excellent relations at all times.
• To handle all keys, mail, telexes, messages and any other items for guest as requested.
• To assign rooms and prepare keys/folders for all arriving guests.
• Maintain good guest relations with in-house guests at all times.
• o contribute in developing the hotel’s Guest History system by obtaining relevant details and inputting them into the hotel information system.
• Efficiently and courteously provide Food & Beverage related services ensuring guests’ comfort and satisfaction, adhering by the hotel standard required.
• Perform other duties related or unrelated to VIP lounge or as assigned by Manager.

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Public Relations and Communications Manager to be part of their Marketing Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Public Relations and Communications Manager:

• Develop and implement corporate communication strategies to enhance brand reputation, align with company values, and manage crises effectively.
• Establish and enforce communication policies and processes for consistent messaging across all levels and platforms.
• Lead media relations, press releases, and public relations efforts to strengthen the company’s public profile.
• Foster strong relationships with stakeholders, including government agencies, industry leaders, and customers, to support business objectives.
• Manage internal communication initiatives to engage employees, promote company culture, and drive cohesive messaging.
• Translate corporate objectives into effective communication strategies for internal and external audiences.
• Plan and execute impactful CSR initiatives, including volunteering events and ESG-related projects, to reinforce the company’s commitment to social causes.
• Liaise with government authorities to secure permits, funding, and approvals while building strategic partnerships.
• Monitor and evaluate the effectiveness of communication strategies, providing insights and reports to senior management.
• Act as a key representative in corporate events, employee engagements, and public initiatives to enhance the company’s visibility and outreach.

Requirements:

• Degree in Communications, Public Relations or related field.
• At least 8 years of work experience in relevant field.
• Experience with Public Speaking / Events / Emcee is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Key Responsibilities

• Timely verification of each day’s surgery charges for patients and ensure all charges are properly interfaced to the billing system and are accurate and free from errors
• Follow up with vendors, nursing, clinicians, or other disciplines’ colleagues for any charging issues
• Follow up with patients or business office for billing issues
• End-to-end process for purchases, including but not limited to obtaining quotation, raising purchase requests, arranging delivery, processing invoices and delivery orders for billing
• Tracking consumption rates, contract balance values, and working with vendors, nurses and other operations colleagues for projection, top up or extension of Purchase Orders
• Requisite, control and maintain utilization of office supplies in the assigned area
• Assist nursing on their daily staff roster and to prepare OT final list for the Nurse Manager in-charge
• Issue of lockers and resetting unused lockers in staff change room
• Assist with the review and update of Standard Operating Procedures where applicable
• Collate statistics/reports required by the department for purposes of cost containment or process improvements
• Manpower management, including roster and leave planning for team members

Key Requirements

• Good interpersonal and communication skills
• Proficient in Microsoft Office Applications
• Ability to multi-task, work independently and work in a team
• Service-oriented and customer-focused
• Independent with strong decision making capabilities

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R18728082

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Responsibilities:

• Developing rich and quality campaigns to ensure that the social calendars are aligned with business objectives

• Conceptualise and drive campaigns to profile the hospital, its initiatives and professions

• Develop and execute staff engagement plans to improve engagement and strengthen organisation culture

• Providing communications counsel and support to departments, including branding and editorial oversight for collaterals

• Develop and manage crisis communications, and participate in emergency preparedness exercises

Requirements:

• Degree in mass communications, public relations or journalism

• Good communication and interpersonal skills, creative, meticulous and results-oriented

• Able to work independently in a fast-paced environment

• A team player

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R18728082

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Key Responsibilities

• Timely verification of each day’s surgery charges for patients and ensure all charges are properly interfaced to the billing system and are accurate and free from errors
• Follow up with vendors, nursing, clinicians, or other disciplines’ colleagues for any charging issues
• Follow up with patients or business office for billing issues
• End-to-end process for purchases, including but not limited to obtaining quotation, raising purchase requests, arranging delivery, processing invoices and delivery orders for billing
• Tracking consumption rates, contract balance values, and working with vendors, nurses and other operations colleagues for projection, top up or extension of Purchase Orders
• Requisite, control and maintain utilization of office supplies in the assigned area
• Assist nursing on their daily staff roster and to prepare OT final list for the Nurse Manager in-charge
• Issue of lockers and resetting unused lockers in staff change room
• Assist with the review and update of Standard Operating Procedures where applicable
• Collate statistics/reports required by the department for purposes of cost containment or process improvements
• Manpower management, including roster and leave planning for team members

Key Requirements

• Good interpersonal and communication skills
• Proficient in Microsoft Office Applications
• Ability to multi-task, work independently and work in a team
• Service-oriented and customer-focused
• Independent with strong decision making capabilities

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R18728082

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Responsibilities:

• Developing rich and quality campaigns to ensure that the social calendars are aligned with business objectives

• Conceptualise and drive campaigns to profile the hospital, its initiatives and professions

• Develop and execute staff engagement plans to improve engagement and strengthen organisation culture

• Providing communications counsel and support to departments, including branding and editorial oversight for collaterals

• Develop and manage crisis communications, and participate in emergency preparedness exercises

Requirements:

• Degree in mass communications, public relations or journalism

• Good communication and interpersonal skills, creative, meticulous and results-oriented

• Able to work independently in a fast-paced environment

• A team player

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R18728082

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Responsibilities:

Talent Acquisition

• Manage end to end recruitment cycle – hunt for prospective talents, manage job postings, arrange and conduct interviews, negotiate hiring offers, conduct orientations and on/off board team members.
• Act as a first point of contact and build influential candidate relationships during the selection process.
• Suggest new ideas for improving candidate experience and engagement
• Facilitate a seamless onboarding process for new employees, ensuring a smooth organizational transition and integration into the company culture.

Employee Relations

• Develop and implement employee engagement activities.
• Manage and address employees’ work-related queries.
• Contribute to the development and execution of strategies to enhance employee engagement and retention.

Training and Development

• Identify training requirements and help organize relevant training programs and workshops.
• Maintain training records and ensure proper documentation of completed courses.

Requirements:

• Strong knowledge of Singapore Labor Laws and HR Best Practices.
• Excellent interpersonal and communication skills, with the ability to handle complex situations with sensitivity and professionalism.
• 3 to 5 years of expertise in recruitment, training and development processes.
• Ability to work independently and collaboratively in a fast-paced environment.

Key Responsibilities

• Timely verification of each day’s surgery charges for patients and ensure all charges are properly interfaced to the billing system and are accurate and free from errors
• Follow up with vendors, nursing, clinicians, or other disciplines’ colleagues for any charging issues
• Follow up with patients or business office for billing issues
• End-to-end process for purchases, including but not limited to obtaining quotation, raising purchase requests, arranging delivery, processing invoices and delivery orders for billing
• Tracking consumption rates, contract balance values, and working with vendors, nurses and other operations colleagues for projection, top up or extension of Purchase Orders
• Requisite, control and maintain utilization of office supplies in the assigned area
• Assist nursing on their daily staff roster and to prepare OT final list for the Nurse Manager in-charge
• Issue of lockers and resetting unused lockers in staff change room
• Assist with the review and update of Standard Operating Procedures where applicable
• Collate statistics/reports required by the department for purposes of cost containment or process improvements
• Manpower management, including roster and leave planning for team members

Key Requirements

• Good interpersonal and communication skills
• Proficient in Microsoft Office Applications
• Ability to multi-task, work independently and work in a team
• Service-oriented and customer-focused
• Independent with strong decision making capabilities

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R18728082

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Key Responsibilities

• Timely verification of each day’s surgery charges for patients and ensure all charges are properly interfaced to the billing system and are accurate and free from errors
• Follow up with vendors, nursing, clinicians, or other disciplines’ colleagues for any charging issues
• Follow up with patients or business office for billing issues
• End-to-end process for purchases, including but not limited to obtaining quotation, raising purchase requests, arranging delivery, processing invoices and delivery orders for billing
• Tracking consumption rates, contract balance values, and working with vendors, nurses and other operations colleagues for projection, top up or extension of Purchase Orders
• Requisite, control and maintain utilization of office supplies in the assigned area
• Assist nursing on their daily staff roster and to prepare OT final list for the Nurse Manager in-charge
• Issue of lockers and resetting unused lockers in staff change room
• Assist with the review and update of Standard Operating Procedures where applicable
• Collate statistics/reports required by the department for purposes of cost containment or process improvements
• Manpower management, including roster and leave planning for team members

Key Requirements

• Good interpersonal and communication skills
• Proficient in Microsoft Office Applications
• Ability to multi-task, work independently and work in a team
• Service-oriented and customer-focused
• Independent with strong decision making capabilities

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R18728082

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Your responsibilities would include:

· Manage a portfolio of accounts, ensuring high level of client satisfaction

· Develop new business proposals and be involved in pitching and growing clientele

· Actively seek out networking and new business opportunities

· Plan and execute communications strategies - PR, social media marketing, owned and earned content

· Cultivate strong relationships with, and build a network of key media, spokespeople and influencers

· Act as point of contact for client on day-to-day activation e.g. reviewing, securing approvals and monitoring work progress

· Develop and sustain a deep understanding of the client's business, industry, and trends

· Manage and mentor junior team members

· Maintain timelines and ensure delivery of key milestones including presentations, approvals, and production

· Planning, editing, and writing content for a variety of external and internal communications channels

· Immersing yourself in all things media – from the latest movers to monitoring the daily news agenda, and more.

We want YOU if you are:

· Strong PR/ integrated communications background

· Have 4-6 years of experience in the PR agency space

· Proven track record of effective management of several accounts

· Excellent attention to detail, with a process driven approach

· Strong media relations

· Strong organisation and time management skills, with the ability to juggle a number of projects and tasks simultaneously and consistently deliver high quality work to tight deadlines

· Solid written and verbal communication skills

· Proven track record of new business

· Able to effectively manage a team

- Building and maintaining relationships with key customers.

- Overseeing the relationship with customers handled by your team.

- Resloving customer complaints quickly and efficiently.

- Keeping customers updated on the latest products in order to increase sales.

- Sustaining customer rentention and ongoing brand loyalty

- Focus profiling of your customers

- Identifying your most Valuable customers and their true value to the business.

The Guest Relations Senior Supervisor will be hired to be part of the Guest Relations Team. This role requires an individual who has an outgoing personality and excellent guest service skills to provide an unparalleled service experience to our exclusive VIP guests. This Guest Relations Senior Supervisor will be managing the first impressions of our guests and should perform duties assigned to the highest standards to establish and maintain relationships with VIPs and guests and encourage repeat visits.

Key Responsibilities

• Recognizing VIP and regular guests.

• Monitor and manage daily bookings and ensure reservations have been assigned to maximise seating plan.

• Ensuring CRM system is up to date with customer details and preferences.

• Continuous acquisition of new VIP guests.

• Understand each guest’s needs and preferences to provide personalized service.

• Coordinate reservation requests directly with customers and with Guest Experience Supervisor. • Contribute to the smooth and efficient running of the guest experience journey. • Establishes and maintains positive customer contact at the restaurant/club.

• To generate revenue while maximising existing revenue streams utilizing our active database.

• Assist the Events and Sales Manager with related duties as assigned.

• Always maintaining high grooming standards and professional appearance.

• Communicates guest’s comments to the Guest Relations Managers.

• Actively seek feedback from guests to identify areas of improvement.

• Communicates with management, Guest Relations Team & Service Team to rectify all customer needs, comments, or incidents.

• Responsible for the general upkeep of the restaurant/clubs and facilities, to ensure all VIPs and guests are being always provided the best experience.

• Identify VIP bookings and ensure that they are flagged to the operations team so that special requests and arrangements can be made by the relevant person.

• Performs all other related and compatible duties as assigned.

Requirements

• Minimum Diploma holder.

• Minimally 1 years of work experience in Hospitality, Customer Service preferred.

• Good oral and written communication skills must be fluent and literate in English for communication with stakeholders, bilingual experience preferred. • Ability to maintain a calm composure with difficult customer interactions and customer disputes.

• In-depth experience in managing reservation.

Job description

• Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations.
• Provide the perfect first impression with a smile and welcome.
• Responsible for assigning guests to tables, maximizing the utilization of the space to the best advantage.
• To ensure that guest at every table receives attention and service.
• To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• To collate guests’ feedback and maintain and update the guest history system.
• To prepare a monthly report of guest comments, guest list, and report that assist business decision.
• Have a full understanding of Operating Procedures and their role within these standards.
• Confidently take an order asking all relevant questions linked to the sequence of service.
• Ensure problems are dealt with immediately and proactively with the support of the Outlet Manager

Requirements:

• Minimum 3 years of managerial experience in lounge environment
• Hotel industry experience is preffered
• Customer-oriented approach and patience
• Problem-solving and decision-making skills
• Hands-on experience in cashier duties

- liaise with clients/potential clients for account opening

- maintain existing account and weekly updates into customer relations system

- advise clients on monthly promotions

- sourcing of new clients

- sourcing of new projects for the company

- providing weekly updates to general manager on customer status

Key Responsibilities

• Arrive on duty punctually in a clean and neat appearance.
• Build an efficient team of staff by controlling, guiding, and motivating them in the day-to-day operations of the dining club, and ensure good communications within all levels are always maintained.
• Behave in a sober and orderly manner and cooperate with fellow employees and colleagues to provide efficient work within the company.
• Be responsible for the high standard of service of food and beverage and entertainment in the dining club.
• Understand the dining club’s concept and when required, contribute ideas to the marketing and entertainment of the dining club.
• Ensure all food and beverage products are prepared and served to the quality standards stipulated in the Operations Manual, maintaining these standards to a five-star level.
• Establish, maintain and develop adequate guest relations, including the building of the customer database.
• Be responsible for the training of all staff to maintain and improve the standard of service.
• Observe and enforce all Company regulations as stipulated in the Employee Handbook, as well as all established control procedures, in particular stock and cash.
• Observe and enforce all statutory regulations regarding health, safety, fire, hygiene, licensing, security, and be familiar with all fire and emergency evacuation procedures.
• Ensure the equipment and interiors of the dining club are always maintained thoroughly in a clean and fully operational manner to the standards stipulated in the Operations Manual.
• Ensure the restaurant is properly staffed and that staff appearance and discipline are maintained at all times.
• Be responsible for the daily briefing of the dining club staff about new promotions, menu items, functions, internal news etc.
• Handle promptly any guest complaints and report accordingly.
• Recommend improvements in methodology, equipment, or staff to improve service.
• Attend scheduled management meetings.
• Work closely with other managers and across other departments in the coordination of functions and other matters of the dining club to ensure smooth management of the venue.
• Participate in any personal development, training, or other programs that the Operations Manager may ask you to take part in.
• Delegate as appropriate the various aspects of the position of Assistant Manager, at the same time ensuring the accurate execution of these tasks.
• Act as Duty Manager according to the work schedule with full responsibility for the running of the shift, including all reporting functions, when required.
• Carry out any other tasks as reasonably requested by the management.

Qualifications

Requirements

• Ability to communicate effectively verbally and in writing.
• Extensive food, beverage, and restaurant operations knowledge.
• Knowledge of relevant computer applications usage.
• Basic knowledge of accounting principles and practices.
• Possess organizational and team management skills with a strong and professional approach to customer service.
• Tertiary qualifications preferred; a combination of practical experience and education will be considered as an alternative.
• Ability to perform all functions within the restaurant, when required.

· Providing impeccable guest service experiences to all dine-in guests

· Ensure guests are properly greeted upon their arrival

· Promptly address guests’ requests, like food allergy

· Actively listen to and resolve complaints

· Ensure special guests like disabled people, elderly and VIPs, receive personalized services

· Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

· Promote and upsell our range of products to customers

· Manage guest relations team to ensure we comply with all standards and operating procedures

· Liaise with the guest experience team to provide an overall comfortable guest experience

· Analyze customer feedback from various channels and suggest ways to improve ratings and guests’ experience

· Establish friendly relationships with regular customers

· Document all resolved cases and most frequently asked questions in the internal database for tracking and improvement purposes

· Abide to Bacha Coffee’s policies and standards whenever addressing any customers’ feedback

Requirements:

· Proven work experience as a Guest Relations Manager or similar role

· Understanding of all best practices and relevant laws

· Great proficiency in English; knowledge of other languages is a plus

· Customer service drive with outstanding communication and active listening skills

· Excellent problem-solving and multitasking skills

· Leadership skills along with the ability to motivate a team into high performance

· Ability to work flexible hours

· Strong sense of responsibility and a professional presentation

[Job ID: 827797]

Responsibilities:

• Foster strong working relationships between the Sales Gallery and other departments, ensuring clear communication channels.
• Lead by example, motivating and inspiring the team through hands-on involvement and professional leadership.
• Assist the Sales Manager in the smooth operation of the Sales Gallery, including generating reports.
• Address and resolve guest concerns or complaints promptly, in coordination with relevant departments (e.g., Marketing, Customer Delivery).
• Ensure timely guest registration and check-in, while ensuring the gallery administrative support team delivers exceptional customer service.
• Regularly audit and check cash operation accounts, promptly reporting any discrepancies to the Finance department and Sales Manager.
• Ensure that the Sales Gallery’s facilities, property, and assets are consistently maintained to high standards.
• Manage inventory, ordering, and invoicing of items for the Gallery.
• Complete necessary reports for sales and encore operations.
• Prepare and deliver welcome letters for overseas guests as part of Preview Packages when travel resumes.
• Collaborate with the Finance team for monthly auditing.
• Carry out gallery administration tasks as needed.

Requirements:

• 1-2 years of experience in customer service or reception.
• Proficiency in Mandarin or Bahasa Indonesia to communicate with Mandarin/Bahasa Indonesia-speaking clients.
• Proficient in MS Office applications and good computer skills.
• Strong time management and multitasking abilities.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Sandy Ng Mei Qi
EA Personnel Registration Number: R24125475
EA License No.: 07C5771

About Us:

Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.

Job Overview:

We are seeking a dynamic and customer-focused individual to join our tuition centre as a Customer Relations representative. The ideal candidate will be the first point of contact for students, parents, and visitors, ensuring a positive and welcoming experience. The Customer Relations role is crucial in maintaining a positive and professional image for our tuition centre.

Job Responsibilities:

• Greet students, parents, and visitors as they enter and provide a welcoming atmosphere
• Respond to inquiries from students and parents regarding course offerings, schedules, fees, and other relevant information
• Assist with enrolment process, including completing registration forms, explaining tuition policies, and collecting necessary documentation
• Schedule appointments for students and parents to meet with teachers or staffs as needed
• Handle phone calls and emails promptly and professionally, addressing questions and concerns effectively
• Collect tuition fees and ensure accurate recording of payments
• Manage, maintain and update student records, administrative documents and centre-related supplies
• Record all math questions in the system
• Assist in marketing activities, such as distributing flyers, promoting special events, and collecting feedback from students and parents
• Handle customer complaints and concerns with empathy, addressing and resolving issues to the best of your ability, and escalating as necessary
• Perform general office tasks, such as photocopying, filing and organising office supplies
• Inspect tuition centre and office regularly and report any non-compliance and support essential maintenance of facilities and equipment, coordinate with vendors for repair and maintenance of tuition centre as and when required
• Administrative duties and other ad-hoc duties as assigned

Job Requirements:

• Min. GCE O’ Levels
• No experience required, training will be provided
• Good interpersonal, oral and written communication skills
• Fast-paced working environment, able to multi-task and meticulous
• 44 hours per week, able to commit weekdays (inc. evenings) & weekends
• Tuesday to Friday – 2pm to 9:30pm (1hour – Lunch break)
• Saturday and Sunday – 10am to 9:30pm (1.5hour – Lunch break)