Imagine a fun-filled, appreciative environment where you enjoy helping your colleagues and customers out! As a walking Mr/Ms Sunshine, you enjoy being involved in a variety of key business functions and collaborating with different teams!

If thinking about these puts a smile on your face, you may be the next Customer Relations Associate we’re looking for!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best Math & Science learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies to achieve one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for Math & Science.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their examinations.

Our headquarters is in Singapore, with remote teams in China, India, Malaysia and the Philippines. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are on the lookout for our next Customer Relations Associate who enjoys helping customers and is unafraid of learning new things.

If you like the prospects of working in a close-knit team, leveraging tech to work hyper-efficiently while tackling challenges head-on, we’d love to have you on our team!

[Your Growth]

As our Customer Relations Associate, you will have the opportunity to:

• Receive structured mentorship and training to gain the skills you need to excel in the role.
• Develop a strong understanding of our products and operations through inter-departmental functions and interactions.
• Join our vibrant, close-knit Customer Care team that is the pillar of The Pique Lab: Our Customer Care team members are known for delivering an exceptional customer service experience across different platforms to our customers.

[Your Role]

As the first point of contact for our customers, you’ll be responsible for the following tasks:

• Deliver a pleasant walk-in experience by attending to enquiries professionally: You’ll greet our customers warmly & see how we can best help our customers with their challenges. This will include guiding them to the correct centre or classroom and helping them understand which course best suits their learning needs!
• Develop strong product knowledge to make appropriate recommendations to our customers: You’ll learn to communicate the key takeaways of each course to our customers. Don’t worry: you’re not expected to hard-sell our programmes & hit any sales targets.
• Assist with critical operational activities: You’ll be the bridge between different teams to ensure daily operations run smoothly. This will include reaching out to parents/students for issues onsite and online, troubleshooting technical difficulties during online classes, and ensuring accurate, timely delivery of learning materials.
• Manage essential administrative tasks: You’ll be a strong support to our back-end operations such as receiving courier deliveries, supporting data entry & attendance-related matters, and ensuring that our pantries are always well-stocked!

[You, Our Ideal Customer Relations Associate]

[Education]

A Diploma or equivalent from a local Polytechnic. It's a plus if you hold a Diploma in Communications, Business Management or Hospitality Management.

[Skills & Experience]

• Strong Communication Skills: You should be able to communicate effectively in written and spoken English. (We don’t need you to speak in Queen’s English. As long as your grammar is accurate and you cen express yourself clearly, that's what matters.)
• Patience & Understanding: Engaging with customers with diverse expectations is part & parcel of this role. Every one of our customers has unique needs so we're looking to work with someone who is able to adapt & manage their requests effectively.
• [BONUS] Prior Customer Service Experience: It's a bonus if you have prior experience managing a front desk in an education, medical, fitness, retail or hospitality environment.

[Traits]

• Organised & Detail-Oriented: You’re able to handle multiple tasks with accuracy and attention to detail.
• Team Player Mentality: You’re always ready to lend a helping hand to our team members and customers.

[Your Welfare]

1. [Biggest Takeaway] Mentorship, Training & Regular Feedback
2. Market Competitive Remuneration:Junior Associates: S$2.8K to S$3K/month, Senior Associates: S$3K to S$3.5K/month
   Based on our assessment of your attitude & aptitude, along with any relevant skills & experience that you can bring to the table
3. Annual Performance Bonus (… up to 3 months bonus for outstanding performers!)
4. Career Progression Opportunities
5. Medical, Dental & Vision Benefits
6. Technology Benefits
7. Up to 16 Days of Paid Vacation Leaves
8. Paid Birthday Leave
9. Paid Marriage Leaves
10. Paid Compassionate Leaves
11. Time-Off From Work For Errands
12. Wellness Breaks
13. Fully-Stocked Pantry
14. Free Meals on selected school holidays & weekends
15. Company Socials (On top of team socials!)
16. Fruity Fridays Care Packages

[Work Information]

• Office Location: 1 Selegie Road, #07-01, GR.iD, Singapore 188306 (Nearest MRT: DT21: Bencoolen MRT & CC1/NE6/NS24: Dhoby Ghaut MRT)
• Attire: Business Casual
• Working Arrangement: Onsite
• Work Days: 5-day Work Week, 40-Hour Workweek
• Types of Work Schedules:
  Work Schedule A (4 weekdays and 1 weekend), from S$2.8K onwards
• 2 Weekdays: 12PM to 7PM
  2 Weekdays: 12PM to 9PM (includes 1-hour dinner break)
  1 Weekend: 8AM to 7PM (includes 1-hour lunch break)
  
  Work Schedule B (3 weekdays and 2 weekends), from S$3.0K onwards*
• 1 Weekday: 10AM to 7PM (includes 1-hour lunch break)
  2 Weekdays: 12PM to 9PM (includes 1-hour dinner break)
  2 Weekends: 8AM to 5PM & 10AM to 7PM (includes 1-hour lunch break)
  

*As our operational demands are higher during the weekends, we greatly appreciate your availability and commitment to working on both Saturdays and Sundays. We offer the opportunity for additional compensation of up to S$200 per month for individuals who can commit to Work Schedule B on a long-term basis.

This is a full-time hybrid role for an Analyst - Investor Relations at GEM COMM in Singapore, with flexibility for some remote work. The Analyst - Investor Relations will maintain strong relationships with existing clients, investors and stakeholders, conducting market and company analysis, and leading communication efforts for external audiences. As Analyst - Investor Relations will also support the development of integrated communication strategies and collaborate with internal teams to generate effective deliverables.

Qualifications

• Bachelor's degree in Finance, Communications, Business Administration, Marketing, or a related field.
• 3-5 years of experience in finance, investor relations, communications, or related fields.
• Mature understanding of businesses and of the collaboration needed to succeed in networking.
• Strong analytical and strategic thinking capabilities with a solid understanding of capital markets and the latest trends in investor relations.
• Excellent communication and interpersonal skills with the ability to build strong relationships with various stakeholders and communicate complex ideas effectively.
• Experience working with senior-level executives, including C-suites and Board of Directors, is preferred.
• Self-starter with high professionalism, initiative, and the ability to work under pressure and tight deadlines.
• Fluency in English and one other Asian language is preferred.
• Knowledge of digital media analysis tools and software is a plus.
• Excellent organizational skills with the ability to manage multiple projects and priorities simultaneously.

Desired Skills and Experience

CRM, Press Releases, Microsoft PowerPoint & Excel, Digital Media, Announcements, Interpersonal Skills, Fundraising, Investments, Venture Capital, Private Equity, Administration, Capital Markets, Networking, Investor Relations

Responsibilities

Provide upscale guest service experiences for clients

Ensure clients are properly greeted upon their arrival

Promptly address guests’ requests

Actively listen to and resolve complaints

Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

Manage guest relations team to ensure we comply with all standards and operating procedures

Appraise team’s performance and produce regular reports

Examine daily duties, assign tasks and check on progress

Analyze customer feedback from guests and online reviews and suggest ways to improve ratings

Establish friendly relationships with regular clients

Requirements and skills

Proven work experience as a Guest Relations Manager or similar role

Understanding of all bar management best practices and relevant laws

Proficiency in English; knowledge of other languages is a plus

Customer service drive with outstanding communication and active listening skills

Excellent problem-solving and multitasking skills

Leadership skills along with the ability to motivate a team into high performance

Ability to work flexible hours

Strong sense of responsibility and a professional presentation

Responsibilities:

1. Create and maintain good and friendly customer relations with members and guests.

2. Attend to members’ enquiries, requests and bookings on the phone and in-person

3. Perform billing duties including but not limited to membership verification, billing entries, administering different modes of payment and end-of-day summary.

4. Perform daily tasks including to checking and replenishing items, inventory checks, and reporting facilities and equipment that needs servicing and/or replacement.

5. Perform daily bowling operations at the bowling reception counter.

6. Issuance and recording of equipment and items loaned to members, guests and staff.

7. Ensure that members and guests abide by Club’s byelaws when using Sports & Social facilities.

8. Maintain upkeep of main reception and bowling counters to ensure all equipment are in working order.

9. Provide administrative support to membership and finance departments.

10. Transfer external calls received to respective departments.

11. Maintain and perform data entry.

12. Assist administrative team in event support including cold calls and event registration.

13. To decorate and oversee the birthday bowling parties held at Seletar Bowl where required

14. To handle bowling competitions, leagues and scoring of the bowlers.

15. To work on rotation at main reception and bowling reception as scheduled

16. Keep abreast with general club updates and upcoming events and promotions to provide members with accurate information.

17. Announce messages over Club PA system where necessary.

18. Notwithstanding the above, you are required to undertake any other responsibilities assigned by the Management.

Requirements:

· Basic computer literacy

· Working proficiency in Microsoft Word and Excel

· Able to speak and write English proficiently

· Customer service experience would be an advantage

6 days rotating shift

Staff transport available at Khatib and Seng Kang.

WE are a dynamic, collaborative, and extremely talented bunch of storytellers in 20 countries across the globe. We are committed to creating the best for our customers, giving the best to our employees, and impacting the best in our societies. We are looking for people who strive to raise the bar and give it their best!

YOU will gain unparalleled professional experience at a dynamic global communications agency. You will have the opportunity to work closely with our team of passionate communications specialists on client initiatives across a range of practice areas, solve real problems, broaden your network, and learn valuable skills to grow your career in public relations and communications.

Candidates should be available to work full-time for the duration of the internship program.

Your responsibilities should you choose to accept:

• Support media relations outreach
• Assist with day-to-day client servicing
• Conduct media monitoring and measurement analysis
• Be involved in campaign ideation and new business proposals
• Support offline activations and events
• Brainstorm and execute engaging multi-channel campaigns
• Keep on top of social media trends and insights
• Create compelling content for a wide variety of platforms
• Market and media research on clients, competitors, and industries, and identify key trends

We want YOU if you are:

• A fresh graduate or in your final year in university or polytechnic
• Strong written and verbal communications skills; proficiency in English is a plus
• Works well under deadlines and multiple tasks
• Self-motivated and willing to learn
• Organized, with good time management
• Proficient in MS Office

*This is a paid internship opportunity.

Are YOU REDHILL’s next Intern? If so, Let’s chat!

Job Scope:

• Attend to visitors and handle all enquiries
• Manage the auto-gate intercom and the public address system
• Attend to all incoming calls, faxes and mails from letterbox
• Maintain a good filing system and records
• Handle the admission, discharge, booking and coordination of transport for the residents
• Arrange for financial counselling
• Ensure that the residents’ records are updated and properly maintained
• Send out invoices and track accounts receivables
• Generate receipts upon receiving payment
• Prepare day end report
• Update residents’ hospitalization and home leave
• Coordinate and email prescriptions to Polyclinics
• Other duties as assigned

Requirements:

• Min. Diploma in Business or equivilent
• At least 1 year experience in relevant field

Interested candidates please send your updated resume in MS Word Format to:

[email protected]

Subject: Client Relations Executive

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

· Handle and resolve all Public Relations issues relating to the project;

· Manned PR Hotline;

· Respond and attend to public feedbacks and enquires;

· Facilitate joint inspections and meetings with stakeholders;

· Engage with Neighbourhood Committees, managing agents and council

committee to update on construction progress;

· Attend and prepare materials for stakeholders’ dialogue sessions with

Advisers;

· Produce meeting minutes;

· Liaise with stakeholders on upcoming activities that may impact them;

· Develop and produce bi-annual newsletter on project updates;

· Facilitate celebration with stakeholders during festive seasons such as

distributing mandarin oranges during Chinese New Year;

· Organised project events such as office warming party;

· Maintain stakeholder records

· Established and bult rapport with stakeholders;

Job Scopes

- Handle enquiries and public feedback pertaining to the project site activities & environment

- Possess the skill, knowledge and ability to manage public relation issues and general project queries with the resident effectively

- Ensuring good rapport and maintaining positive relationship with theresidents to work closely with the relevant parties, such as Consultants and government authorities etc. and take proactive measures in mitigating

complaints due to construction activities on site

- Conduct regular visits to residents/tenants affected by the works togather feedback and keep them posted of work schedule changes

Requirements

- Diploma/Certificate in Communications/in Customer Relation or relevant discipline

- Excellent people management & interpersonal skills

- Ability to prioritize, plan, organize and execute tasks effectively

- Other ad-hoc duties as assigned

Interested candidates kindly email updated resume to [email protected]

Vell Ng (R1108110)

Job Description:

• Oversees the smooth functioning and operation of the service point assigned
• Manage clinic appointment, overall staff deployment and resource allocation
• Manage schedules for the Head of Department
• Assist in event planning and support
• Working with front-counter staff to continually improve patient experience and communications
• Ensures timely submission of monthly reports and accuracy of clinical indicators tabulations
• Any ad-hoc duties as per assigned

Requirement:

• Diploma in Business Management/ Healthcare Management OR Bachelor's Degrees in Business Administration/ Business Management OR equivalent

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams. **

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

Responsibilities:

Talent Acquisition

• Manage end to end recruitment cycle – hunt for prospective talents, manage job postings, arrange and conduct interviews, negotiate hiring offers, conduct orientations and on/off board team members.
• Act as a first point of contact and build influential candidate relationships during the selection process.
• Suggest new ideas for improving candidate experience and engagement
• Facilitate a seamless onboarding process for new employees, ensuring a smooth organizational transition and integration into the company culture.

Employee Relations

• Develop and implement employee engagement activities.
• Manage and address employees’ work-related queries.
• Contribute to the development and execution of strategies to enhance employee engagement and retention.

Training and Development

• Identify training requirements and help organize relevant training programs and workshops.
• Maintain training records and ensure proper documentation of completed courses.

Requirements:

• Strong knowledge of Singapore Labor Laws and HR Best Practices.
• Excellent interpersonal and communication skills, with the ability to handle complex situations with sensitivity and professionalism.
• 3 to 5 years of expertise in recruitment, training and development processes.
• Ability to work independently and collaboratively in a fast-paced environment.

Site Location -

HDB HIP/NRP

LTA CRL/JEL

Responsibilities

Handle verbal & written feedback from stakeholders, public and authorities in form of emails, letters and face to face meet up.

Keep record and follow up on feedback until closure of case.

Liaise with various Statutory Boards, Government Departments (i.e. LTA, PUB, HDB Town Councils, MOM etc.) and sub-contractors to ensure smooth execution.

Organize and co-ordinate both planned and ad-hoc rectification works.

Maintaining of good reputation and goodwill of company.

Public relation monthly report and weekly updates for management meetings.

Carry out pre- and post-visits to stakeholders and residents nearby the vicinity of work sites.

Preparation of PowerPoint presentations to the Management and Client.

In charge of general administration of the site office.

Requirements:

GCE "O" Level Certificate

@ [email protected]

- liaise with clients/potential clients for account opening

- maintain existing account and weekly updates into customer relations system

- advise clients on monthly promotions

- sourcing of new clients

- sourcing of new projects for the company

- providing weekly updates to general manager on customer status

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Public Relations and Communications Manager to be part of their Marketing Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Public Relations and Communications Manager:

• Develop and implement corporate communication strategies to enhance brand reputation, align with company values, and manage crises effectively.
• Establish and enforce communication policies and processes for consistent messaging across all levels and platforms.
• Lead media relations, press releases, and public relations efforts to strengthen the company’s public profile.
• Foster strong relationships with stakeholders, including government agencies, industry leaders, and customers, to support business objectives.
• Manage internal communication initiatives to engage employees, promote company culture, and drive cohesive messaging.
• Translate corporate objectives into effective communication strategies for internal and external audiences.
• Plan and execute impactful CSR initiatives, including volunteering events and ESG-related projects, to reinforce the company’s commitment to social causes.
• Liaise with government authorities to secure permits, funding, and approvals while building strategic partnerships.
• Monitor and evaluate the effectiveness of communication strategies, providing insights and reports to senior management.
• Act as a key representative in corporate events, employee engagements, and public initiatives to enhance the company’s visibility and outreach.

Requirements:

• Degree in Communications, Public Relations or related field.
• At least 8 years of work experience in relevant field.
• Experience with Public Speaking / Events / Emcee is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

About the Opportunity

We are currently seeking dynamic professionals to join our managed Healthcare team to drive the development and expansion of our Healthcare service provider network.

What You'll be Doing

• Build strong and strategic relationships & partnerships with new and existing panel providers to drive improved value & outcomes for our patients and ensure that quality of care and operational targets are achieved.
• Manage day-to-day delivery of operational activities including project management, reporting, implementation, problem resolution and other activities to facilitate strong relationships with providers.
• Identify and resolve operational issues with a positive approach.
• Provide support in panel management, panel recruitment and engagement to facilitate seamless delivery of services.
• Provide insights to the development, review, and negotiation and of provider contracts.
• Manage communication with providers including escalations & resolutions to issues, provide advisory to providers regarding current processes, new or updated policies and procedures.
• Monitor, review, report and conduct analysis on provider performance, metrics and data such as billing, utilization, referrals, benefit design and service quality for operational and business planning.
• Review potential business opportunities, functional models, process improvements, and propose optimal solutions that enhances service efficiency, patience-centered care and patient experience.
• Drive improvement in patient care management.
• Support any other ad-hoc projects assigned by Supervisor.

What We Are Looking for

• Diploma in Health management services or business related courses.
• Highly developed interpersonal, communication and stakeholder management skills.
• Demonstrate positivity and adaptability towards day-to-day tasks.
• Exceptional analytical, organisation skills and problem-solving skills.
• Passional about driving change to improve business outcomes and promote improvement ideas.
• Strong knowledge of Singapore Healthcare provider community.

We regret to inform that only shortlisted applicants will be notified for a virtual interview.

To learn more about our Organization, please visit https://alliancehealthcare.com.sg.

• Provide exceptional customer service, ensuring a comfortable and enjoyable lounge experience, while assisting with enquiries, special requests, and complaints.
• Support lounge operations, ensuring cleanliness, comfort, and availability of amenities such as food, beverages, and seating.
• Assist passengers with lounge access, VIP services, and any specific needs, maintaining a calm and welcoming atmosphere.
• Monitor customer feedback, collaborate with lounge teams, and adhere to safety and security protocols to ensure smooth lounge operations.

Primary Responsibilities and Duties:

• Daily operations of these service points, including front counter services, administrative, and operational matters, and partnering the Clinic/Nurse Manager and doctors to solve system and process issues.
• Work with other department managers to ensure a positive experience for patients along the continuum of care.
• Responsible for ensuring that facilities are patient-friendly, safe and clean.
• Work closely with Nursing, Operational Support Services and other stakeholders for O&G specific ward infrastructure and/or building improvement projects to ensure
• Responsible in procuring and management of logistics needs for business.
• Work with HoDs for clinical service planning and business development.
• Manage a group of non-nursing staff providing customer services in service points, jointly with Clinic/Nurse Manager and conduct appraisals for these staff with inputs from the Clinic/Nurse Manager.
• Responsible for ensuring that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for staff recruitment and retention to achieve a stable, skilled and motivated team, in partnership with the Clinic/Nurse Manager.
• Ensure all front-liner staff receive appropriate induction, learning needs planning, orientation and training.
• Responsible for overall staff deployment.

Qualfication

• Basic degree from a recognized institution.

Apply now by sending your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Key Responsibilities

• Timely verification of each day’s surgery charges for patients and ensure all charges are properly interfaced to the billing system and are accurate and free from errors
• Follow up with vendors, nursing, clinicians, or other disciplines’ colleagues for any charging issues
• Follow up with patients or business office for billing issues
• End-to-end process for purchases, including but not limited to obtaining quotation, raising purchase requests, arranging delivery, processing invoices and delivery orders for billing
• Tracking consumption rates, contract balance values, and working with vendors, nurses and other operations colleagues for projection, top up or extension of Purchase Orders
• Requisite, control and maintain utilization of office supplies in the assigned area
• Assist nursing on their daily staff roster and to prepare OT final list for the Nurse Manager in-charge
• Issue of lockers and resetting unused lockers in staff change room
• Assist with the review and update of Standard Operating Procedures where applicable
• Collate statistics/reports required by the department for purposes of cost containment or process improvements
• Manpower management, including roster and leave planning for team members

Key Requirements

• Good interpersonal and communication skills
• Proficient in Microsoft Office Applications
• Ability to multi-task, work independently and work in a team
• Service-oriented and customer-focused
• Independent with strong decision making capabilities

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Kailey Lee Jia Yueh

EA Personnel No: R24126040

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Position overview:

We are looking for a results oriented Customer relations executive to onboard our sales team in acquiring new clients and growing existing accounts. The executive will play a key role in driving revenue growth by promoting our professional services, promptly serving the customer needs and building strong client relationships.

Key responsibilities:

Client acquisition: Identify and qualify leads, develop new relationships with new clients to drive referral business growth.

Client consultation: understanding client needs and solve client concerns with regards to leakages problems or building issues.

Proposal delivery: must be able to breakdown and quote solutions to clients in a simplified and understanding manner so that client are able to understand what are they paying for.

sales pipeline: executive must be able to drive revenue growth through development of more detailed servicing standards.

- Building and maintaining relationships with key customers.

- Overseeing the relationship with customers handled by your team.

- Resloving customer complaints quickly and efficiently.

- Keeping customers updated on the latest products in order to increase sales.

- Sustaining customer rentention and ongoing brand loyalty

- Focus profiling of your customers

- Identifying your most Valuable customers and their true value to the business.

Job Scope:

• Attend to visitors and handle all enquiries
• Manage the auto-gate intercom and the public address system
• Attend to all incoming calls, faxes and mails from letterbox
• Maintain a good filing system and records
• Handle the admission, discharge, booking and coordination of transport for the residents
• Arrange for financial counselling
• Ensure that the residents’ records are updated and properly maintained
• Send out invoices and track accounts receivables
• Generate receipts upon receiving payment
• Prepare day end report
• Update residents’ hospitalization and home leave
• Coordinate and email prescriptions to Polyclinics
• Coordinate with family for subsidy application and for the social report
• Renew HHMT and update RAF
• Coordinate with doctor for PGDAS, IDAPE, Eldershield, memo for discharge and medical report for subsidy application
• Other duties as assigned

Requirements:

• Min. Diploma in Business or equivilent
• At least 1 year experience in relevant field

Interested candidates please send your updated resume in MS Word Format to:

[email protected]

Subject: Client Relations Executive

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

· Providing impeccable guest service experiences to all dine-in guests

· Ensure guests are properly greeted upon their arrival

· Promptly address guests’ requests, like food allergy

· Actively listen to and resolve complaints

· Ensure special guests like disabled people, elderly and VIPs, receive personalized services

· Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

· Promote and upsell our range of products to customers

· Manage guest relations team to ensure we comply with all standards and operating procedures

· Liaise with the guest experience team to provide an overall comfortable guest experience

· Analyze customer feedback from various channels and suggest ways to improve ratings and guests’ experience

· Establish friendly relationships with regular customers

· Document all resolved cases and most frequently asked questions in the internal database for tracking and improvement purposes

· Abide to Bacha Coffee’s policies and standards whenever addressing any customers’ feedback

Requirements:

· Proven work experience as a Guest Relations Manager or similar role

· Understanding of all best practices and relevant laws

· Great proficiency in English; knowledge of other languages is a plus

· Customer service drive with outstanding communication and active listening skills

· Excellent problem-solving and multitasking skills

· Leadership skills along with the ability to motivate a team into high performance

· Ability to work flexible hours

· Strong sense of responsibility and a professional presentation

Exciting Opportunity: VIC Client Relations Manager – Italian Luxury Timepieces

Are you passionate about luxury timepieces and creating unforgettable experiences for high-net-worth individuals (HNWI)? Join us in shaping the future of client engagement for a prestigious Italian timepiece brand.

The Role: VIC Client Relations Manager

As the VIP Client Relations Manager, you will report to the Retail Performance and Training Manager for SEAO. Your mission is to drive high-end timepiece sales, coach boutique teams in client relations, and cultivate exceptional relationships with clients in Singapore, with opportunities to expand across Southeast Asia.

This role is perfect for a strategic and relationship-driven individual eager to connect with discerning clientele and elevate the brand’s presence in the luxury market.

Your Key Responsibilities

Drive Sales and Cultivate Relationships

• Recruit, retain, and upgrade a robust portfolio of VICs (Very Important Clients).
• Reactivate dormant clients and expand the database by building strong connections.
• Identify new client channels through clubs, associations, and corporate circles.
• Host and participate in events, leveraging watch communities and social opportunities.
• Champion corporate sales and proactive client acquisition with the “hunters” elite squad.

Client Relationship Management (CRM) Support

• Collaborate with the CRM team to design and execute a clear client development action plan.
• Provide actionable insights by analyzing client purchase trends and profiles.
• Monitor and optimize KPIs, ensuring every client touchpoint delivers excellence.

Coach and Empower Teams

• Support boutique teams in enhancing client relations and communication skills.
• Partner with Boutique Managers to review client histories and design personalized action plans.

Be the Brand Ambassador

• Represent the brand with professionalism and integrity, embodying its core values in every interaction.

What We’re Looking For

• Experience: Minimum 5 years in the luxury industry, with a proven track record in sales or client-facing roles.
• Network Savvy: Skilled at managing HNWI relationships and building a strong network.
• Personality: Outgoing, entrepreneurial, with exceptional social and emotional intelligence.
• Mindset: Flexible, creative, and curious, with a team-oriented approach.
• Expertise: Adept at identifying opportunities, strategizing client engagement, and executing events.

Interested candidates may email their updated resume to [email protected]

• Providing personalized services and assistance to premium passengers at the airline lou and various areas of the airport.
• Handle and resolve escalated passenger complaints. Assist PRO Team as needed.
• Conduct briefings for the PRO Team covering daily events, VIPs/CIPs, expected activity, new or updated procedures, and items requiring extra attention.
• Move around and provide support in various PRO operating areas, including First Class Check-in, Customer Service Desk, Entrance, etc.
• Work as a team to ensure lounge duties are carried out efficiently. Monitor performance and provide ongoing coaching as required.

Job Description:

• Manage monthly closing of Accounts and submissions of monthly/quarterly reports
• Provide supervision and guidance of staff in AR section
• Provide mentoring on claims matters, including Medisave/ Insurance
• Handle patient subsidy plans and manage Patient Deposit transaction
• Involve in system enhancements and project implementations to align with new statutory or operational requirements

Requirement:

• Degree in Accounting or ACCA/ CIMA or equivalent
• Minimum 1-2 years of relevant working experience

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams. **

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

Stay & Play Coming Your Way

Join the team at Aloft Singapore Novena by Marriott International!