Responsibilities:

Program Management:

1. Manage Accelerated Digitalization (AD) demand pipeline in countryWork with sites and analyse operational data to identify AD opportunities
   Provide operations teams with assistance in the initial site assessment and technology matching based on AD toolkits and published materials.
   Actively work with functions such as Solutions Design on opportunity assessment and BCA development for complex robotics projects.
   
2. Support AD project deploymentsWork with country Senior Management Team (SMT) to ensure that appropriate internal resources have been allocated to each AD implementation project where BCA has been approved.
   Escalate demand and supply side issues regionally as required.
   Lead vendor liaison on AD opportunities in country such as getting proposals, conducting site evaluations or trials.
   
3. Capability development at country levelInfluence and coach operations to improve opportunity identification, accelerate site assessment, resolve implementation issues etc.
   Develop country-wide digitalization capability by sharing regional and global collateral/training material/standardized templates.
   Provide regular updates to local SMT and operations on Regional AD policies and product development.
   Liaise with local vendors and recommend them for regional engagement if they are promising.
   
4. Program management and reportingResponsible for performance tracking, monitoring and governance of AD and non-AD deployment plans in country.
   Document lessons learnt and conduct post implementation reviews within country and region.
   Provide regular updates to Regional Team on AD Activities in country.
   Engage Regional SMEs if assistance is required, especially in the area of vendor liaison and BCA development.

Requirements:

• Bachelor's Degree
• Experience in managing multiple tasks and projects, especially operational and business improvement projects that are cross-functional.
• Good influencing and communication skills
• Good analytical skills and experience in both qualitative and quantitative analysis
• Industrial Engineering and familiarity with Warehouse Operations process flows highly desirable

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.

Customer Support

• Lead and inspire the customer support team to deliver best-in-class post-sales support.
• Foster a positive work environment that encourages collaboration and innovation.
• Conduct regular team assessments and provide guidance to enhance performance.

Administrative Support

• Assist the director in various administrative tasks to ensure smooth operations.
• Oversee Singapore entity GST submission, ensuring compliance with regulations.
• Manage corporate income tax returns in a timely and accurate manner.

Financial Oversight

• Work closely with the accounting team to manage financial transactions and reporting.
• Coordinate banking activities and maintain strong relationships with financial institutions.
• Ensure timely and successful completion of internal and external audits.
• Implement and maintain robust internal controls to safeguard financial processes.

Logistics and Sales Operational Support

• Collaborate with global logistics teams to optimize supply chain operations for APAC.
• Support Director in forecasting in a timely fashion to support strategic planning. 
• Manage the overall Singapore entity GST submission, Corporate Income Tax returns as well as internal and external audits in a timely fashion.
• Relationship building with corporate bank and support commercial director in relevant banking activities and proper documentations as and when required.
• Arrange banking and boardroom documents sign off as well as keep record of all the correspondence and documentation pertaining to the Singapore corporate entity.
• Build policies on distributors and customers credit limits and payment terms in compliance with company policies.
• Oversee monthly accounts closing and financial reporting, invoice payments to internal and external parties as well as accrual postings.