Deputy Site Service Manager

Company: Hitachi Asia Ltd.

Shifts: Rotating shift, 24 hours 7 days on-call on duty

Location: Singapore (National Cancer Centre Singapore)

Position overview

Hitachi Asia Ltd. is searching for a Deputy Site Service Manager to join the Particle Therapy Systems Division for its Proton Beam Therapy (PBT*) project at National Cancer Centre Singapore (NCCS).

(*) The PBT System is the most advanced radiotherapy system composed of a particle accelerator, rotating gantry and its control systems etc.

The Deputy Site Service Manager will be responsible for daily technical operation and maintenance of the PBT system installed at National Cancer Centre Singapore and will lead a team “Service and Maintenance Organization (SMO)” and supervise its activities. The Deputy Site Service Manager will be a primary contact point for the customer and Hitachi teams for any troubleshooting at site.

The Deputy Site Service Manager would ensure that the SMO works are in compliance with both the external and internal laws and regulations such as worker safety, radiation protection, technical and mechanical procedure and facility protocols. It is required electrical/mechanical knowledge and relevant work experience.

Role and responsibilities

• Lead and direct SMO and its activities.
• Plan and supervise SMO’s activities to ensure daily operation and appropriate maintenance service.
• Select and coordinate subcontractor activities including procurement and outsourcing services.
• Manage and monitor both technical and administrative records and documents.
• Respond to calls for service support and emergencies 24/7.
• Communicate and collaborate with the customer, relevant Hitachi departments and vendors.
• Perform test, inspection, adjustment and troubleshooting of PBT equipment.
• Comply with all regulatory standards and requirements such as, applicable laws, radiation safety regulations and internal policies of both Hitachi and National Cancer Centre Singapore.
• Adopt new technology, products and processes in daily operations.
• Develop a complete working knowledge of PBT system.
• Teach the team while doing the maintenance work together.

Requirements

• Advanced proficiency in English and Japanese (N1 level) to support and communicate on a technical level with the system specialist located in Japan.
• Must have at least bachelor’s degree or Technical Certification in Engineering or a related discipline in Electrical, Mechanical, Field Measurement, etc.
• Ability to work at 10+ meters height and to lift up to 20kg repeatedly and safely.
• Willingness to work in a radiational environment and to perform testing, inspection and maintenance of the system at height, and both inside & outside of the equipment.
• With basic knowledge of MS Word, MS Excel and latest PC technology.
• Effective skills in communication, problem-solving, and organizational management.
• Ability to work on shifts and on-call duty: this position is 24 hours and 7 days on-call duty.
• Minimum 5 years experience in the following :

- Site Manager

- Management of team and its activities

- Mechanical, electrical and control system

- Maintenance or QA/QC of industrial plants, medical devices or nuclear power equipment

• Familiarity with working in area of high-voltage, radiation and electromagnetic.
• Proficient level in reading and interpreting various engineering documents (schematics, wiring, diagrams, piping diagrams, etc.) and using electronic test and measurement instruments (DVM, oscilloscope, micrometers, etc.)
• Leadership experience in cross-functional team.

Are you a results-driven professional with a passion for driving business growth and innovation in the life sciences sector? REVIVO BioSystems, a fast-growing startup at the forefront of organ-on-a-chip and tissue engineering technology, is seeking a motivated Sales and Business Manager to lead our global business strategy and execution. This role is key to scaling our market presence and delivering cutting-edge testing services and products that contribute to a more sustainable and ethical future worldwide.

About REVIVO BioSystems

REVIVO BioSystems is a Singapore headquartered company founded by a team of engineers and biologists with deep expertise in biomedical engineering, cell cultures, preclinical studies, and tissue engineering. By taking advantage of our advance in microfluidic technology, we are on an ambitious growth trajectory, aiming to become a global leader in in vitro and ex vivo testing technologies for the cosmetic, chemical, and pharmaceutical research industries.

Role Overview

As Sales and Business Manager, you will be the driving force behind our revenue growth, responsible for developing and executing business strategies that delivers aggressive growth targets and drives our market expansion. You’ll lead our revenue growth efforts, optimize our commercial operations, and manage key client relationships to ensure customer satisfaction and loyalty. Your role will focus on scaling our business operations, acquiring high-value clients, and establishing a consistent and effective global presence. This means accelerating the adoption and expansion of our services and products worldwide, effectively managing distribution channels and ensuring a seamless customer experience across all touchpoints.

We are looking for a proactive, client-oriented leader who is committed to building strong relationships with all business stakeholders, delivering high-quality solutions, maximizing sales opportunities, and ensuring REVIVO BioSystems’ products and services reach their full market potential.

Key Responsibilities:

• Develop and implement a sales strategy to meet and exceed revenue targets, with contingency plans to ensure continuous growth.
• Lead the client acquisition process, from prospecting and lead generation to conversion and retention, ensuring CRM systems are kept up-to-date.
• Design and execute client acquisition strategies and targeted engagement plans for large corporate clients to maximize conversion rates and build long-term partnerships .
• Understand and translate client needs into tailored service and product offerings.
• Clearly communicate product and service offerings, ensuring clients understand the value and benefits.
• Ensure consistent and effective client support to deepen relationships, resolve any customer issues promptly, and identify opportunities for further sales.
• Manage overseas distributor partners, ensuring timely support and communication, and alignment with sales goals.
• Coordinate marketing and lead generation activities to enhance customers engagement and conversion processes.
• Create compelling proposals and quotations in collaboration with internal teams to secure high-value contracts.
• Stay current with industry trends and competitive developments to refine business strategies and maintain a competitive edge.
• Represent REVIVO BioSystems at industry events, trade shows, and client meetings to build the company's global presence, enhance brand visibility and client trust.

Requirements:

• Master’s degree in Life Sciences, Bioengineering, or a related field; a degree in Business Administration is a plus.
• Minimum of 5 years’ experience in sales or business development or projec management leadership roles, particularly within preclinical contract research, skincare, pharmaceutical, or ingredients industries.
• Knowledge of ex vivo and in vitro testing (preferably skin-related), is highly desirable.
• Proven experience with building partnerships with key B2B stakeholders (pharma and CRO)
• Exceptional communication and interpersonal skills, with the ability to build and maintain client relationships.
• Flexibility to travel internationally for client meetings, trade shows and industry events.

Why Join Us?

This is a unique opportunity to take on a leadership role in a dynamic and fast-growing startup, with the growth opportunity to be in charge of the company’s Business Development holistic efforts, directly impacting our sales trajectory and market presence, and shape the future of the non animal methodologies (NAM) industry. You will work closely with the Executive and Advisory Team, driving growth and scaling our operations to support REVIVO BioSystems’ mission of advancing ethical testing technologies and making a meaningful impact on the world.

Activate Interactive Pte Ltd (“Activate”) is a leading IT solution and service provider headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

We are looking for Project Manager (Infrastructure)

Internal Code: A25021

This is a one-year contract role

What will you do?

• Oversee the planning, design, execution, monitoring, controlling and closure of assigned projects
• Plan and manage all aspects of the project’s tasks assigned and ensure on time delivery
• Schedule project meetings with vendor, stakeholders and users
• Collaborate and facilitate discussions with work groups and relevant stakeholders
• Record of project meeting minutes.
• Prepare project reports for management review
• Proactively managing projects issues and risks
• Create and maintain comprehensive project documentation
• Validate system functionalities and ensuring the requirements are delivered accordingly to technical specification
• Work closely and report to the Board’s project manager and stakeholders on the project progress, delays and any other matters pertaining to the assigned projects regularly
• Supervise Board’s contractor’s work to ensure the work is completed to the Board’s satisfaction
• Preparation and submission of necessary documents (clearance form, Change Request form and others) to carry out the work
• Other assigned ad-hoc project administrative tasks

What are we looking for?

• Bachelor's degree in Computer Science, Information Technology, or related field.
• At least 5 - 7 years of experience in system projects implementation, preferably cybersecurity projects
• Experience in managing multiple projects
• Basic knowledge in security practices, vulnerability assessment, penetration testing, firewall, IDS
• Knowledge in IEC 62443
• Experience in Operational Technology and/or ICS; certifications such as SANS GSEC, (ISC)2 CISSP
• Proven experience in managing security tools and common infrastructure services.
• Strong knowledge of SFTP, SMTP, SMS, Proxy, DNS, Active Directory, Server/Network administration and automation technologies (At least 4 out of 8 domains is needed)
• Experience with security assessments, audits, and compliance standards.
• Proficiency in scripting and automation tools for infrastructure management.
• Experience in procurement and maintenance of security tools and infrastructure components.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Company Overview: Hitachi Asia Ltd., a subsidiary of Hitachi, Ltd., serves as the regional headquarters for seven countries across Southeast Asia (Indonesia, Malaysia, Myanmar, Philippines, Singapore, Thailand, and Vietnam). We are constantly increasing our presence through our forays in information & telecommunication systems, power systems, social infrastructure & industrial systems, electronic systems and equipment, high functional materials and components, and green energy and mobility, among many more. Our mission is to deliver solutions that improve the quality of life and contribute to a sustainable society.

Position Overview: We are seeking a dynamic and experienced HR Manager to join our team and support our ASEAN regional HR initiatives. The successful candidate will support the country heads in promoting HR initiatives and play a crucial role in talent management, HR communication, and employee engagement across Southeast Asia. This role requires a strategic thinker with the ability to work collaboratively with local managers and HR teams. The ideal candidate will be passionate about fostering talent development and organizational growth.

Key Responsibilities:

1. HRBP Role (50%):

• Support the country heads in promoting HR initiatives in a timely manner.
• Plan and execute talent management activities to expand business in the region.
• Provide strategic HR guidance to business leaders and managers.
• Partner with business leaders to understand their goals and develop HR strategies to support them.
• Monitor and analyze HR metrics to identify trends and areas for improvement.
• Act as a trusted advisor to managers and employees on HR-related matters, including performance management, employee relations, and organizational development.
• Identify and address HR-related issues and opportunities within the business units.

2. Talent Management (20%):

• Implement groupwide Talent Management Initiatives for Hitachi Asia and Hitachi group companies.
• Mobilize the right talent for the right roles at the right time across Hitachi group companies.

3. Employee Engagement (20%):

• Analyze results of employee engagement surveys and share the analysis with the leadership team and business lines.
• Formulate and execute action plans for improving employee engagement based on analysis results.
• Plan and coordinate employee engagement activities.

4. HR Communication (10%):

• Plan, organize, and collaborate with Hitachi Asia country HR to execute the Asia Human Capital Conference.
• Support the organization of HR Managers Meetings in each Hitachi Asia location.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Proven experience in HRBP roles, minimum 5 years
• Strong understanding of talent management, HR communication, and employee engagement.
• Ability to work collaboratively with diverse teams and stakeholders.
• Willingness to travel and work in different countries as this position requires frequent business travel.

Personal Attributes:

• Strong interpersonal and communication skills.
• Strategic thinker with a proactive approach.
• Ability to handle multiple tasks and meet deadlines.
• High level of integrity and professionalism.

Join Us: At Hitachi Asia, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered. If you are passionate about driving talent development and organizational growth on a global scale, we would love to hear from you.

Equal Opportunity Employer: Hitachi Asia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Summary :

We are seeking a highly skilled Project Manager to lead the overall engagement.

The ideal candidate will have expertise in managing end-to-end delivery of atleast 2-3 applications, good client communication skills, stakeholder management ability.

Have good technical knowledge in Pega with the ability to take Architectural decisions and solutioning. Additionally, domain experience in Airlines is good to have.

The candidate will play a crucial role in driving techno-functional excellence and ensuring successful project delivery.

Required Skills :

• Pega Case Management ,Pega Cloud ,Pega Integration ,Pega Platform, Project Management, Cloud deployment.

Roles & Responsibilities :

• Managing the overall project delivery and ensure delivery schedule is adhered
• Prepare delivery schedule, effort and cost based on the client requirements and provide walkthrough o client on the same
• Project Manager will be liable to achieve client sign-off on schedule, effort and cost presented
• Providing weekly status reports to stakeholders
• Ensuring that the project is timely by setting time marks
• Facilitates daily scrum, sprint planning, sprint demo and retrospective meetings.
• Tracks and manages product backlog, burn-down metrics, velocity, and task break-down
• Helps product owner to make the product backlogs in good shape and make them ready for the next sprint
• Responsible to provide architectural solutions and do hands on with the team members to deliver technical requirement in Pega.

Qualifications:

• A solid understanding of project end-to-end delivery
• Excellent verbal, written and presentation skills
• ·Ladership skills
• Ability to motivate IT staff
• Logical problem solver who can operate under constraints
• Strong organisational skills
• Ability to juggle multiple tasks

Certification(s) Required :

• CSSA, PMP, Scrum Master, Good to have CLSA

We are a company that locally manufactures processed food products. We aim to expand the range of products we procure and produce to appeal to the taste of the Filipino community.

We are looking for an energetic, resourceful, knowledgeable and skilful individual who can oversee the production/manufacturing and control the quality of our products.

As our Quality Control Manager, you are expected to:

- To have good knowledge of the ingredients and the products source from Philippines.

- To set the requirements standard for raw materials/ingredients, products from suppliers from multiple regions in the Philippines and monitoring their compliance

- To ensure that the company’s produce and products are up to the industry’s standards by inspecting items and overseeing the production and manufacturing processes

- To understanding of the client's needs and requirements and review the quality standard.

- Help to facilitate the necessary arrangements for importing goods from the Philippines.

- To organize, engage and actively participate in trade events.

Jog Requirements:We are a company that locally manufactures processed food products. We aim to expand the range of products we procure and produce to appeal to the taste of the Filipino community.

We are looking for an energetic, resourceful, knowledgeable and skilful individual who can oversee the production/manufacturing and control the quality of our products.

As our Quality Control Manager, you are expected to:

- To have good knowledge of the ingredients and the products source from Philippines.

- To set the requirements standard for raw materials/ingredients, products from suppliers from multiple regions in the Philippines and monitoring their compliance

- To ensure that the company’s produce and products are up to the industry’s standards by inspecting items and overseeing the production and manufacturing processes

- To understanding of the client's needs and requirements and review the quality standard.

- Help to facilitate the necessary arrangements for importing goods from the Philippines.

- To organize, engage and actively participate in trade events.

Jog Requirements:

Be able to read, write and speak in both and Filipino (Tagalog, Cebuano and Hiligaynon). This is critical as the job entails meeting up and liaising with Filipinos from different parts of the country on the quality of their produce, ingredients, products and suppliers.

A Bachelor’s Degree in any of the following Discipline: Arts/Business/Social Sciences/Mass Communications/Marketing

Minimum 8 years of relevant experience in the Philippine Food Industry

Strong communication, organisation and time management skills

Resilient, Independent and Driven to succeed

We regret to inform that only shortlisted candidates will be notified

Be able to read, write and speak in both and Filipino (Tagalog, Cebuano and Hiligaynon). This is critical as the job entails meeting up and liaising with Filipinos Suppliers from different parts of the country on the quality of their produce, ingredients, products.

A Bachelor’s Degree in any of the following Discipline: Arts/Business/Sciences/Mass Communications/Marketing

Minimum 8 years of relevant experience in the Philippine Food Industry

Strong communication, organisation and time management skills

Resilient, Independent and Driven to succeed.

Only shortlisted candidates will be notified

Reporting to the Director (Maritime Connectivity Solution), the primary job responsibilities:

• Recommend, identify and devise Business Development Plans and Sales Strategies for the Satellite Subscriptions (Airtime) Team, in alignment with Business Unit’s Objectives, to ensure profitability and growth in sales revenue.
• Connect and discuss with identified customers to understand their needs.
• Prepare and present quotations / commercial proposals in order to follow up on sales matters.
• Work with the Product Manager to create high quality proposals for the customers, while aligning to customers’ needs.
• Provide pre-sales assistance and after-sales support to customers.
• Implement and execute all business plans, while aligning to our corporate goals, to achieve sales performance target.
• Liaise closely with the Technical Manager to ensure efficiency in the sales and delivery of systems and services to the customers.
• Work with Network Support team on customers’ enquiries and maintain the relationship with existing customers.
• Any other ad hoc duties assigned by the Director (Maritime Connectivity Solutions).

Other Requirements:

• Diploma/Bachelor's Degree in telecommunication, electrical engineering.
• 4 - 8 years relevant working experience with good sales track record.
• Good Sales network in the marine industry and knowledge in Maritime Satellite services will be an advantage.
• Experience as Ex-Radio Officers, are added advantages.
• Good customer contacts withship managers/owners will be an advantage
• Possess excellent business acumen, communication & presentation skills.

Reporting to the Director (Maritime Connectivity Solution), the primary job responsibilities:

• Recommend, identify and devise Business Development Plans and Sales Strategies for the Satellite Subscriptions (Airtime) Team, in alignment with Business Unit’s Objectives, to ensure profitability and growth in sales revenue.
• Connect and discuss with identified customers to understand their needs.
• Prepare and present quotations / commercial proposals in order to follow up on sales matters.
• Work with the Product Manager to create high quality proposals for the customers, while aligning to customers’ needs.
• Provide pre-sales assistance and after-sales support to customers.
• Implement and execute all business plans, while aligning to our corporate goals, to achieve sales performance target.
• Liaise closely with the Technical Manager to ensure efficiency in the sales and delivery of systems and services to the customers.
• Work with Network Support team on customers’ enquiries and maintain the relationship with existing customers.
• Any other ad hoc duties assigned by the Director (Maritime Connectivity Solutions)

Other Requirements:

• Diploma/Bachelor's Degree in telecommunication, electrical engineering.
• 4 - 8 years relevant working experience with good sales track record.
• Good Sales network in the marine industry and knowledge in Maritime Satellite services will be an advantage.Experience as Ex-Radio Officers, are added advantages.Good customer contacts withship managers/owners will be an advantage
• Possess excellent business acumen, communication & presentation skills.

Job Summary

Reporting to the Piping Manager, he/she will be responsible for reviewing piping engineering progress against approved schedule, for evaluating changes and taking corrective action when required, for providing technical guidance, and for organizing, executing and coordinating these responsibilities to ensure timely completion and meets project schedule and budget.

Duties & Responsibilities

• To check and review all work such as piping layout and information prepared by Engineers, 3D model, MTO, BQ and other deliverables of the project for compliance to project standards or specifications, applicable codes, contract requirements, quality standards and accepted engineering and construction practices.
• To assist in planning and organizing piping engineering activities and manpower requirement for the project.
• Prepare department procedures, manuals, guides, training materials and conduct training.
• To provide field engineering support/advice towards piping installation and testing at construction site.
• Performs other tasks that may be assigned or designated to him/her by his/her superior.

Requirements

• Bachelor’s degree of BS Engineering course preferably Mechanical Engineering.
• Minimum 15 years and above in the field of piping design involving detailed design, stress evaluation, production work, 3D model review, material specification and construction engineering support.
• Good knowledge of Caesar II.
• Interpretation of stress/vibration analysis report.
• Basic knowledge of AutoCAD.
• Basic knowledge of 3D model review through Naviswork or SPR.
• Ability to apply mathematical concepts in piping calculations such as exponents, logarithms, trigonometric functions, quadratic equations and other applicable formulas.
• Strong analytical and reasoning abilities.
• Good interpersonal and communication skills.

Assistant Restaurant Manager, Skai

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Manage and coordinate daily Front of the House and Heart of the House operations with right delegation  
• Monitor the reservation status and communicate with culinary team 
• Plan and control manning to meet business needs and according to budget 
• Check the appearance, orderliness, cleanliness and set-up of the outlet and its related areas, and be ready before 10 minutes of the commence of each meal period 
• Communicate with team during daily briefings and conduct monthly department meetings 
• Ensure and conduct regular training and re-training when needed 
• Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed
• Ensure hygiene and food safety compliance in the outlet and related areas
• Provide immediate attention to guest complaints and provide appropriate service recovery.  To follow up and to establish correct procedures to prevent future recurrence
• Interpret financial reports: create and implement plans or promotion to improve profits for the outlet 
• Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise  
• Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business  
• Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting 
• Drive consistent service and process improvement, be entrepreneurial 

Qualifications:

• 2 years in F&B management experience,
• Experience in similar size/style of 5* hotel
• Diploma in Hospitality Management
• Leadership / People management
• Good interpersonal and communication skills
• Able to work under pressure and independently
• Good interpersonal skills with ability to communicate with guests and all levels of employees
• Service oriented with an eye for details

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Pietrasanta group: Passionate Italian concepts

Established in 2007, our group is a homegrown company with different concepts of Italian dining. Our goal is to give our customer a home/warm feeling whenever they dine at our outlets. We operate an Italian restaurant, 3 Pizzeria, 1 Gelato shop and 1 central kitche.

Our Team Culture

We’re passionate to develop our people to create the next generation of managers and chefs by training and promoting from within.

We want to create a space where everyone feels welcome. People can come together to enjoy great food, gelato, wine and company. We care about our customers and welcome them as we do into our home.

Service Team Members

Our Service combined with our quality food is the heart of our restaurants, we have a positive, supportive environment to develop your skills. Being part of our group, there is an opportunity for promotion and growth across the company. We are on the lookout for a range of Service roles:

Assistant Manager

Salary Range; commensurate based on experience:
From $3,400 to $3,600 per month

Job Responsibilities:
• Responsible for our Private Dining Restaurant called Casa Pietrasanta.
• Ensure food handling and hygiene regulations are in accordance with SFA standards.

• Able to take order, explain the menu and suggest dishes to the customers, able to reccomend and sell wines.
• Able to perform under pressure
• Keeping the Restaurant and equipment clean and in good working conditions
• Working closely with the Manager.
• Preparation/delegating of mise en place
• Maintain proper stock for smooth running of daily restaurant operations
Job Requirements:
• Minimum 2-3 years of experience in similar role
• Excellent communication, interpersonal, leadership and organisational skills
• Able to cope in a fast-paced environment
• Enjoys being challenged, committed to serving food of the highest quality.
• Have good initiative, a self-starter and a team player.

Team Benefits

· Career growth and promotion opportunities

· 5 day work week

· Monthly bonus with target reached

· Split Shift 10am-2.30pm / 5pm - 10pm

· Free staff meals

· Discount across all our brands

· Team member referral bonus

We are seeking a talented and data-driven HubSpot Specialist with a focus on Marketing Operations to join our dynamic team. The ideal candidate will play a crucial role in managing, optimizing, and leveraging our HubSpot platform to drive marketing performance, enhance campaign effectiveness, and improve operational efficiency. This role requires a balance of strategic marketing insight, technical expertise, and a deep understanding of HubSpot tools.

In this role, you will benefit from the mentorship of highly skilled experts and you will be working in a fast-paced environment managing multiple projects at once, which involve stakeholders across the company.

Key Responsibilities:

• Develops digital marketing strategy by studying economic indicators, tracking changes in supply and demand, identifying current and future needs.
• Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns.
• Designs, builds, and maintains our social media presence.
• Contributes to marketing effectiveness by identifying short-term and long-range issues that must be addressed.
• Appraise important metrics that affect website traffic, service quotas, and target audience
• Identifies trends and insights, and optimizes spend and performance based on the insights.
• Brainstorms new and creative growth strategies through digital marketing.
• Plans, executes, and measures experiments and conversion tests.
• Collaborates with internal teams to create landing pages and optimize user experience.
• Identifies critical conversion points and drop off points and optimizes user funnels.

HubSpot Management:

• Administer workflows, automation, lead nurturing, segmentation, and reporting.
• Manage and optimize HubSpot and Salesforce integration for seamless data syncing.
• Customize HubSpot dashboards to track KPIs and campaign success.

Lead Management:

• Capture leads through forms, pop-ups, and CTAs; enrich profiles with detailed data.
• Manage lead scoring, segmentation, and personalized email workflows.
• Oversee lead routing, assigning leads to sales reps, and ensure smooth CRM integration.
• Generate reports on lead activity, funnel progression, and campaign ROI.

Marketing Operations & CRM:

• Design and automate scalable marketing processes.
• Maintain data hygiene within HubSpot (deduplication, enrichment, segmentation).
• Align marketing and sales strategies for a smooth handoff between teams.
• Integrate HubSpot with tools like Salesforce, Calendly, Monday.

Campaign Execution & Analysis:

• Assist in campaign planning, execution, and optimization across channels.
• Conduct A/B tests and analyze results for improved performance and ROI.

Reporting & Analytics:

• Generate reports on key marketing metrics (traffic, leads, conversions).
• Use HubSpot tools to deliver insights for campaign and lead generation optimization.

Collaboration & Communication:

• Collaborate with sales, content, and design teams for campaign consistency.
• Act as the point of contact for HubSpot-related inquiries and best practices.
• Stay updated on HubSpot features and marketing trends.

Requirements:

• Bachelor's degree in marketing, business administration, or a related field.
• 3-5 years of experience in a marketing operations or digital marketing role, with a strong emphasis on HubSpot.
• HubSpot certification(s) (e.g., Inbound Marketing, HubSpot Marketing Software) are highly preferred.
• Experience with marketing automation, CRM management, and data analysis.
• Proficiency in setting up HubSpot workflows, campaigns, and reports.
• Excellent analytical skills, with the ability to analyze data and make data-driven decisions who enjoy a fast paced entrepreneurial environment.
• Ability to work well with a multi-cultural global team
• Willingness to work in a global, multi-time zone company environment
• Prefer working in a collaborative, cross-team capacity. This role requires to work across functions and departments to bring the product to life. At the centre of the entire organization, constantly interacting with teammates and prospects.
• Ability to work independently and as part of a team.
• Self starter with high level of autonomy

How to Apply:

If you are excited about this opportunity and believe you have the skills and qualifications to excel as our Marketing Operations Manager, please submit your resume for consideration.

We appreciate all applications, but only selected candidates will be contacted for an interview.

Thank you for considering joining the RegASK team. We look forward to reviewing your application!

Site Operations Management

• Manage the daily operations and maintenance of signed sites.
• Collect and analyze core data, such as sales, equipment usage, and customer feedback, in a timely manner.

Sales Performance Improvement

• Collaborate with the BD/Sales team to develop and execute strategies for increasing sales at various sites, such as promotional activities and product upgrades.

Value-Added Business Development

• Identify and promote value-added opportunities for sites, such as introducing new machines, expanding functionalities, or integrating resources from other partners.

Cross-Department Collaboration

• Work closely with the product, R&D, logistics, and supply chain teams to facilitate equipment installation, maintenance, and feature updates.
• Maintain synchronized communication with backend departments like finance and HR.

Key Data Monitoring

• Oversee key performance indicators (KPIs) during site operations, such as sales revenue, equipment uptime, and repair response times.
• Provide regular operational feedback and propose improvement suggestions.

Relationship Management

• Maintain cooperative relationships with site owners to continuously optimize collaboration models.
• Preserve and enhance brand image with site partners.

Job Requirements

• At least 6-8 years of experience in sales planning & business intelligence
• Strong in data analytics
• Experience in F&B, Retail, Machinery, Equipment or related industries preferred.
• Strong cross-department communication, project management, and problem-solving skills.
• Data-driven mindset with high sensitivity to key operational metrics.

Duties to Be Performed:

We are looking for a Project Manager – Process Systems Specialist in the either or all of the following systems,

- Gas / Environmental / Ultra Pure Water / Chemical Systems.

The prospective candidate will be responsible for the following,

- Responsible for Concept and Detailed Design for Process Facility systems for the entire course of the project (Conceptual Design, Detailed Engineering calculations, System & Component sizing, Budgeting, Drawing development coordination from Engineering up to Construction stage e.g. PIDs / layouts / sections).

- Capable in interdisciplinary understanding and managing of relevant interfaces.

- Detailed understanding of all technical standards, drawing formats and symbols.

- Tendering process (e.g. Technical and Commercial bid evaluation).

- Time and schedule management.

- Check and review engineering document and drawings for accuracy and completeness for submission and shop fabrication (e.g. Submittal Procedure).

- Lead system design and reviews with customers and ensure customer sign off and approval.

- Review of all the bench mark data, scope and design change and contract variation aspects.

- Ensure Project Director/ Manager is kept aware of the process engineering design and construction progress and any cost and schedule impacts.

- Coordinate installations with sub-contractors on site.

- Support CSA & M&E team for the design including CAD team and project effectively & efficiently.

- Involved in the Commissioning of Systems and develop the documentation with the sub-contractors.

- Consolidate and upkeep of in-house engineering Standards.

- Able to work independently.

- Able to travel/ relocate.

• Coordinate and manage activities in area of Corporate Income Tax, Withholding Tax and Transfer Pricing of the Asia Regional Principal Company based in Singapore.
• Leading and managing BAPA negotiations in collaboration with HQ. local authorities and external consultants. Coordinating with internal and external stakeholders to ensure compliance with BAPA requirements.
• Knowledge of Asia Pacific Tax and Transfer Pricing environment, capable to consolidate and maintain the internal policies in line with the various local legislations, practices and agreements.
• Accountability for maintaining relationships with local tax authorities, finance teams across regions, and external advisors.
• Monitor and liaise with external consultant on Transfer Price documentation, ensure smooth Transfer Price Model implementation.

1. Oversee and support Transfer Pricing activities across countries by:
2. Coordinating documentation with external providers and internal teams.
3. Ensuring timely and accurate preparation of all documents.
4. Managing Transfer Pricing adjustments.
5. Maintaining intercompany agreements between global/regional principals and local entities.

• Manage and execute tax compliance process, coordinate between local management and external service providers
• Support tax audits with tax authorities.
• Provide comprehensive tax guidance and assess implications for business projects and initiatives, ensuring alignment with APAC tax laws and regulations.
• Good knowledge of the Double Tax Treaties and Free Trade Agreements mechanisms in order to proper analyze cross-border transactions of the region.
• Strong understanding of international pharmaceutical regulatory frameworks affecting tax planning and compliance is an asset.
• Collaborate with senior leadership on tax implications of strategic business decisions, mergers, acquisitions, licensing-

Sales Assistant Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Sales Assistant Manager Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

• Performing all duties of the Sales Manager in cases of absence or emergency.

• Updates managers by consolidating, analysing, and forwarding daily action summaries.

• Assist with the sales process by maintaining a fully stocked store.

• Recommend and display items that match customer needs.

• Manage point-of-sale processes.

• Maintain an up-to-date knowledge of product features and sales promotion

• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.

• Update customer records in the company database as required

• Perform any other duties assigned by the director.

Sales Assistant Manager Requirements:

• High school diploma or GED.

• Bachelor’s degree in marketing, communications, or related field is advantageous.

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

• The Ability to multitask and work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

• The ability to work under pressure.

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalised enterprise technology experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.

Get to Know the Role

Reporting to Head of Business IT Solutions this role plays an important role in leading and managing a team of external Business analysts, solution architects and developers with an exciting journey to enhance our Salesforce platform and improve customer experience & adoption.

You will need a strong background in product delivery management, Agile / Iterative methodologies, Salesforce (out-of-the-box standard functionality and custom solutions) with proven experience in managing and delivering Service Cloud, Sales Cloud, Marketing Cloud, Pardot and Community Cloud modules. Experienced leaders who have managed delivery of Salesforce solutions for global organisations should apply here.

This role will be on-site and based in Singapore.

The Critical Tasks You Will Perform

• End-to-end ownership of single or multiple businesses for quality delivery & support
• Experience in business analysis, and technology implementation in full life-cycle CRM/Salesforce engagements
• Technical expertise and guidance in development of design and functional specifications
• Manage project plan, team utilization & risk management. Experienced in Sales transformation program that contribute to direct impact to business growth
• Analyse functional and technical requirements & maintain required documentation
• Take ownership and documentation of enhancements or new features in collaboration with the business analysts and architects
• Maintain feature or application integrity throughout development, testing and production stages
• Comply, guide and manage software development lifecycle (SDLC) methodology and governance strategies

What Essential Skills You Will Need

• At least 8+ years of experience in leading & managing multiple Salesforce projects including integrations with third party applications / platforms
• Experience building, managing, and fostering a team-oriented environment
• Demonstrable experience in building enterprise SaaS products, specifically Salesforce
• End-to-end ownership of single or multiple businesses for quality delivery & support
• Own and drive the vision/strategy/roadmap/development for industry specific solutions
• Strong stakeholder management skills in aligning with the vision of the product, prioritizing features and capabilities.
• Ability to work in a team of other product managers who have dependencies and vice versa.
• Agile and/or Iterative methodologies for project / product deliveries..
• Good exposure to CI/CD platforms, statistical code analysis tools and deployment activities like Gitlab, Copado,Jenkins, Ant tool etc.

Additional information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

MAIN RESPONSIBILITIES

• Develop, execute and implement strategic business development plans and campaigns to achieve sales targets and expand our customer base.
• Cultivate, manage and maintain new and existing relationships with customers and key channel partners to drive sales and ensure high levels of customer satisfaction and retention.
• Develop and implement sales strategies and campaigns to achieve revenue and growth targets.
• Identify new opportunities through market research, networking and secure new partnerships to expand the distribution network.
• Monitor market trends and competitor activities to identify new product and service opportunities.
• Collaborate cross-functionally with marketing, product, and technical teams to support the go-to-market strategy.
• Analyse sales data and provide insightful reporting to the business.
• Collaborate with the marketing team to create targeted campaigns that promote our solutions.
• Conduct presentations and product demonstrations to prospective customers, showcasing the benefits and features of our offerings.
• Attend industry events, trade shows, and conferences to represent the company and network with potential customers.

REQUIRED EDUCATION AND QUALIFICATIONS

• Minimum 10 years of experience in channel sales or business development, preferably in the technology industry.
• Excellent communication, presentation and negotiation skills.
• Ability to work independently and as part of a team to achieve sales targets.
• Experience with “cash handling” products or similar industries.
• Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills.

(1) Objective

This role support business projects for material/ product handling equipment implementation for warehouse setup within APAC regions. The successful incumbent is expected to provide consultation about optimal logistics automation operation tailored to meet customers’ need by proposing and implement cost effective logistics automation to continuous enhance organizational performance.

Based on the deep understanding of Logistics Automation process, the incumbent will lead the entire project by provide professional consultation and support in strategy development and roadmap establishment for logistics automation services.

(2) Job Responsibility

• Logistics Project Planning and Implementation Management
• Propose the right Logistics Automation Solution that comply with customers’ requirements, aim to fulfill quality goals, service standards and inventory accuracy.
• Execute the plan from sourcing, proposing, conduct feasibility testing, assessing the technical specifications to purchase of warehouse automated equipment and setup the new warehouse
• Work closely with Logistics Systems Integration Engineer to build the automation technology database to track capacities, costs and system connectivity
• Plan and manage the entire implementation project timeline, budget and resources
• Conduct user training to key users
• Enhancement of Logistics Automation Process
• Define KPI and determine the achievement rate of the applied automation equipment identifies process exceptions, formulates recommendations, and implements process improvements.
• Monitor and report the operational status including work efficiency, ROI analysis, productivity to management
• Logistics Automation Consultation
• Discover new automation technology (S/W, H/W) and keep abreast of the latest automation market trends by develop the relevant strategies
• Conduct operational simulation to strengthen the capacity by adopting the optimal automation solutions to customers
• Collaborate with internal and external stakeholders i.e external suppliers/ technology consultants/ equipment suppliers
• Support Regional Head Quarter with any other Logistics Automation Optimization assignment

(3) Requirements:

(a) Education / Qualification

· Bachelor’s degree with major in Industrial Engineering, Operations Research, supply chain and logistics management or related technical engineering field

(b) Experience

· Minimum 8+ years of related working experience in Global Logistics Company (Minimum 6+ years' experience is required for Master degree holder)

· Work experience in Global Freight Forwarding with experience in setting up automation solutions in in a logistics environment and relevant role (design warehouse automation equipment such as ASRS, AGV, DPS, DAS, etc. and setup warehouse) is a must

· Deep understanding of Global Logistics Automation, WMS/WCS

· Proficient in Logistics Automation Simulation

· Able to select Optimal option and application for automation equipment

· Good in warehouse automation layout design by using tools such as Autocad, Sketchup, CAD

· Experience in end to end project management

(c) Skills

· Experience in developing and applying New technology for Logistics Automation

· Logistics Center Operation experience

· Experience in leading projects by simulating using Automode, Flexsim, Arena

· Experience in carrying out optimization part (Operation Research) Projects

· Good understanding of the automation and technology impacts and pre-requisite.

· Have a financial affinity in term of ROI and cost savings

· Able to use the Data analysis tool such as Power BI, Tableau etc.

· Familiar with the regulations, codes of practice and standards imposed on technical procedures.

· Hands on experience in operation management is an added advantage.

(d) Additional Requirements

· Proficient in English with excellent communication skill

· A self-starter who possess strong analytical skills and excellent problem solving skills.

· Conceptual and analytical thinker with the focus on the finalization of objectives.

· Hands-on mentality, eager to take initiatives, determine opportunities and deliver targets.

· Have a good sense of urgency with detailed mind.

· High integrity and accountability standards.

· Multicultural mind-set, able to collaborate with diversified team.

Responsibilities:

The F&B General Manager is responsible for executing the brand experience at and value proposition of our brick & mortar cafes, overseeing the day to day operations in the stores and ensuring that brand, food and service quality standards are consistently met. He/ she is the revenue owner and opex controller for brick and mortar and 3P sales, and oversees the overall food & beverage offering as well as customer experience strategy across the stores.

As the Reporting Officer to the Operations Manager, Store Managers & Head Chef, the General Manager will be responsible for the performance and development of the Front-of House & Kitchen Leadership Team and setting the culture of the Front-of-House & Kitchen workforce under the direction of the CEO.

Store Operations & Customer Experience

• Responsible for analysis and management of brick & mortar and in-store 3P revenue and operating expenses to meet required financial targets.
• Oversee and manage 3P operations including refund appeals, menu, product pricing, fee negotiations.
• Oversee optimisations and implementation of all IT systems with a view to improving customer experience and overall operational efficiency.
• Oversee business continuity of all store operations, working together with the Operations Manager.
• Manage in-store F&B Programme, including overseeing the hot food, deli and beverage offering, development of seasonal menu specials, costing, pricing and quality control.
• Responsible for overseeing the on-brand execution of in-store seasonal campaign programming and events.
• Oversee in-store Venue Hire Programme (private events or location shoots), including pricing and policies.
• Manage in-store promotional partnerships.
• Responsible for design, build and set up of new stores.
• Manage customer service recovery efforts across all stores, including all service failures, completing after-action review in each instance and proposing operational improvements.
• Responsible for meeting Google My Business target scores for each store.

Team, Learning & Development, Culture

• Responsible for ensuring overall team culture is in line with Brand Truths & Team Values.
• Oversee recruitment for all Front-of-House & Kitchen Teams, ensuring that all new joiners meet the skill requirement for the role and are able to demonstrate alignment with the Team Values.
• Oversee execution of Front-of-House & Kitchen Team annual appraisal exercise, and make recommendations for team member promotions.
• Oversee the development and implementation of in-house training programmes for all Front of House & Kitchen team members, working together with the Operations Manager.

Requirements:

• Degree in Business Management or related field.
• At least 8 years relevant work experience in the F&B industry is required for this position.
• Prior experience using POS and other F&B Management systems required.
• Strong analytical abilities, highly driven & hyper-organized with strong work ethic, personal integrity and exemplary leadership qualities.
• Excellent communication, collaboration and delegation skills.
• Passionate about creating food and hospitality experiences, familiar with Anglo-American cuisine and knowledgeable in cafe culture.
• Experience in working closely with Brand Founder preferred.
• Tech-savvy with strong proficiency in Microsoft Office or Google Workspace tools including Google Docs, Google Sheets and Google Slides.

You can make your mark as experienced contract manager, by being responsible for the overall contractual support to the project management on (complex) international marine infrastructure projects of Boskalis.

Your responsibilities as experienced contract manager

• Following project award, providing contractual and commercial support on a pro-active basis during the preparation and execution of complex  projects.
• Developing and implementing a proper project administration, including the administration of variation orders and claims.
• Ensure the proper and timely submission of contract deliverables in relation to the main contract and  subcontracts.
• Reviewing documents, such as but not limited to: joint venture or consortium agreements,  main contracts, subcontracts and variation orders.
• Drafting and reviewing of (covering) letters, variation orders and claims addressed to or received from partners, client and subcontractors.
• Proactively contributing in all required contract and / or subcontract negotiations during the execution phase of a project.
• Liaising with the insurance - , procurement - and treasury department and the  legal counsel involved.
• Increasing contractual awareness within the project team and supporting and developing expertise within the legal & contract management department.
• Guiding less experienced colleagues with regard to contract management.

Your qualities and experience
You can move ahead as experienced  contract manager, if you have:

• Master / bachelor’s degree in construction management, business administration, (civil) engineering, law or related field.
• At least seven (7) years of relevant experience in a similar role on Singapore marine or land infrastructure/ construction projects.
• Knowledge in PSSCOC is required and knowledge in international construction contracts such as FIDIC / LOGIC contracts is an advantage.
• Excellent English verbal and written communication skills.
• Accuracy and attention to detail and being a teamplayer.

Banquet Operations Manager

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assist the department leader on managing and coordinating daily Front of the House and Heart of the House operations with right delegation
• Maintain service and function room setup standards of the premise and to ensure that they are achieved and followed by
• Perform the tasks of function room setup, dining table setting, buffet counter and refreshment setting base on each BEO’s requirement, instruction and departmental standards
• Prepare, maintain or check the preparation of service mise-en-place according to each event and are ready/sufficient for operation needs
• Check the appearance, orderliness, cleanliness and proper set-up of the function room/refreshment area and all its related areas with the function checklist, and be ready before 30 minutes of the commence of each event/coffee break
• Maintain and ensure all function rooms appearance, orderliness and cleanliness are at satisfied condition after the end of each event
• Monitor the event status and communicate with culinary team
• Plan and control manning to meet business needs and according to budget
• Control outsource labour supply, casual labour and overtime
• Assist the management to supervise junior team members and casual labour under his/her leadership/section and to ensure all tasks assigned/required by the event/operation are carried out on time and according to instruction and departmental standards as well as at the satisfied level
• To monitor/supervise the use of equipment by casual labour and to ensure it is used in the correct manner under the relevant standard of operations and work safety guideline
• Handle event billing accordingly to BEO’s instruction and complete post function report when event ended
• Lead the F&B team to personalize the guest dining experience with heartist approach and ensure the delivery of Service Promise
• Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
• Work closely with the culinary team to maintain food quality and ensure its timeliness and accuracy of delivery and setup for all events are achieved

Qualifications:

• At least 2 years in F&B management experience with strong background of banquet operation
• Leadership / People management
• Service oriented with an eye for details
• Good interpersonal and communication skills
• Able to work under pressure and independently

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Come onboard as a Manager, Social Media and play your part in shaping the Marketplace Experience for Singapore.

Summary

Develop and lead the social media strategy to support marketplace experience objectives, enhance customer engagement, and ensure consistent communication aligned with the brand’s voice and service guidelines.

Key Responsibilities:

Strategy & Alignment

• Develop and implement a cohesive social media strategy to enhance customer, vendor, and rider experiences
• Align social media goals with service initiatives to maintain consistency in communication and messaging across all channels

Customer Engagement

• Manage social media interactions by responding to inquiries (where needed), resolving complaints, and fostering positive relationships through meaningful conversations
• Oversee online communities to encourage engagement and maintain a positive brand sentiment
• Work closely and manage performance metrics for the regional customer service team to ensure they are always equipped with adequate knowledge and resources to resolve any concerns that may arise

Monitoring & Insights

• Monitor social media channels for feedback, ensuring prompt responses to issues and queries
• Track and analyze customer sentiment, comments, and feedback to provide actionable insights for improving products, services, and experiences

Crisis Management

• Act as the first point of contact for social media crises or escalations, ensuring timely and effective resolution
• Collaborate with the service teams to handle sensitive or negative interactions appropriately

Collaboration & Integration

• Partner with marketplace experience leadership to refine strategies that enhance customer, vendor, and rider journeys across social platforms
• Integrate social media activities into broader marketplace experience improvement plans for seamless execution

Performance & Reporting

• Analyze social media interactions to identify key touchpoints and create a seamless journey for stakeholders
• Report on key experience metrics and recommend improvements based on social media trends and data insights

We’re looking for a Manager, Strategic Account Management to join our growing team. The Manager, Strategic Account Management will drive growth for our high-value partner portfolio through close business relationships, value-creation, and operational and marketing excellence. Reporting to the Lead, Strategic Account Management, ideal candidates should possess quick learning abilities, experience in data-informed business planning, a high degree of comfort with proprietary software systems and a very keen eye for details. Experience and knowledge of F&B operations is a plus.

Relationship Management

• Embody the philosophy that strong business partnerships are forged through strong interpersonal relationships
• Represent foodpanda as an ambassador for our strategic partners, possessing holistic knowledge of the entire delivery business
• Build yearly business plans incorporating the growth strategies of both foodpanda and our partners
• Conduct data analysis, reporting, operational and invoicing resolutions
• Understand the issues faced by our strategic partners and execute scalable solutions
• Clearly communicate monthly/quarterly initiatives
• Ensure timely and successful delivery of foodpanda’s solutions in line with the partner’s needs and objectives

Sales & Marketing

• Educate partners on the foodpanda marketing suite to grow on the foodpanda platform
• Exponentially grow the commercial revenue of your partner portfolio through the selling of platform growth tools
• Work with foodpanda’s Commercial and Marketing teams to implement and scale marketing campaigns

Operations

• Work with foodpanda’s Commercial and Operations teams to analyse partner operational metrics and pre-empt problem areas
• Utilize data to identify opportunities for growth through operational best practices

Inter-departmental Projects

• As part of a fast-growing and highly agile industry, expect to be given opportunities to participate in the execution of high-impact projects in support of the larger foodpanda business

Working Venue - Pasir Panjang

Operates between B2B and B2C

Account Servicing Manager work together with General Manager to maintain client relationships, to identify and open new opportunity to achieve profitable sales.

Besides handling cliental, Account Service Manager needs to work with and serve our corporate and franchise-run retail and/or F&B outlets as customers.

Job Scope

· Communicate with clients to meet their needs

· Build trust with clients

· Sales negotiations

· Sales analysis

· Work cross functionally with the relevant internal teams to ensure customer needs are being met

· Research and observe customer behaviour to make improvements

· Competitor analysis

· Business development and leads nurturing