IN.FOM (www.infom.asia) is a regional communications agency founded in Jan 2011 by two highly-experienced and respected communicators who believe in hands-on direct-to-client counsel and deliver results that matter. In the last few years, we have won numerous local and regional industry accolades for the many communications campaigns that we have conceptualised and delivered for our clients that include Samsung, Grab, Intel, Expedia, Poly, Herbalife and SGInnovate.

In addition to being named Singapore's PR Agency of the Year in 2015, 2017 and 2019 by IPRS; and the Best Global Technology Agency by Holmes Report (now known as PRovoke) in 2018, we have also won the "The Best Specialist Agency To Work For in Asia Pacific" award in 2017. In 2020, we were named by PRovoke as one of seven Agencies of the Decade in Asia Pacific.

Role

You should be an experienced, broadly capable project and communications manager or director with at least 5 years’ experience in a similar role in a PR agency or in-house, able to handle a wide range of assignments, projects and/or clients with a high degree of success and independence. You have the confidence and support of multiple client contacts.

Capabilities Expected

You are able to demonstrate high-level professional knowledge and skills, and should be able to manage a piece of a large account or a few smaller ones, with little top cover from your team leader.

You should have project management, budgeting, counseling, programming, people management (third party event organisers, and related personnel), and emerging business development skills.

You take responsibility for the projects that you manage, providing excellent client service, applying the agency’s best resources, and successfully managing people involved in projects and managing profitable growth.

Account Management

• Perform day-to-day account work which may include: developing program activities and a wide range of written materials (including strategy papers and press releases), coordinating events, maintaining client and media contacts, managing projects performed with and by others and supervising more junior staff
• Develop and manage projects/programs, including implementation plans, evaluation mechanisms, staffing plans, budgets and timelines
• Independently handle several small accounts or major projects of a large account, performing much of the day-to-day work with assistance from both more junior and more senior staff as appropriate
• Client’s primary day-to-day contact on projects, or, for smaller accounts, is the contact for the full account
• Develop presentations for clients relative to project management/program status under the supervision of the team leader
• Keep team(s) appropriately informed and involved in projects
• Identify and secure help on emerging account problems
• Able to articulate and apply agency vision, goals, practice areas and capabilities
• Fully familiar with the communications plans for accounts and understands and track clients’ businesses
• Act as a liaison between client, outside suppliers (graphic designers, photographers, A/V houses, etc.) and, as appropriate, other internal and external audiences (e.g., employees, media, interest groups)
• Communicate with client contacts and others in a professional, positive and appropriate manner
• Generally familiar with the work of other account teams

Professional Skills

• Growing depth and diversity of account experience to provide informed public relations counsel
• Strong understanding of public relations and a demonstrated ability to achieve public relations objectives
• Develop and draft programs materials based on team input
• Oversee and direct media campaigns. Has established relationships with senior print and broadcast journalists
• Capable writer and able to generate a range of materials (e.g., client memos, press releases, speeches, articles, case histories, byliners, backgrounders, op-ed pieces, brochures and collateral materials as well as program proposals, which require minimal editing
• Demonstrate competence at using internal and external research capabilities and in preparing in-depth analyses
• Able to contribute to presentations using internal or external resources
• Balance work load and tasks, communicating effectively with team members to reliably implement assignments on budget and on time
• Demonstrate solid teamwork capabilities while beginning to build supervisory skills
• Efficiently and effectively plan and manage events (e.g., press conferences, media tours, analysts meetings, advocate briefings, etc.) with minimal supervision

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The Associate Director in the Strategic Relations business unit plays a crucial role in representing the school in senior engagement and relationship management. This position has a strong focus on identifying new opportunities through establishing C-suite contacts, and nurturing relationships with senior-level academia and industrial alliances. He/she will be required to proactively engage both local and regional alliances to build a potential pipeline of industry partners to further collaboration opportunities.

We are seeking a self-driven individual with a proven ability in proactively engaging and fostering alliances to enhance partnership opportunities. The individual should be comfortable navigating ambiguity, maintaining a results-driven outlook, and embracing innovation to achieve desired outcomes.

Strategic Implementation of Regional Initiatives

• Enhance our target growth in student diversity through regional engagement initiatives
• Manage international relations - support the Business School's vision to lead from Asia
• Identify, optimize and develop strategic partnerships with large regional organizations and institutions to expand market reach and engagement
• Actively seek out and generate leads to expand opportunities and conversations
• Drive the development of a robust pipeline of industry alliances, both locally and regionally

Corporate Engagement and Stakeholder Mapping

• Develop outreach efforts by identifying senior contacts within target organisations and initiate programmes with view to increase the number of academia and corporate partnerships
• Develop and maintain relationships with senior stakeholders and generate high-level opportunities for potential collaborations and partnerships effectively

Stakeholder Management

• Work closely with internal stakeholders to jointly increase brand and programme level awareness in key markets through outreach efforts
• Adopt a collaborative approach in engaging and influencing key internal stakeholders to support larger school goals in addition to their individual programme office objectives

Events Planning

• Strategic planning of selected events that align with the Business School’s vision. This includes conceptualisation of the programme flow, invitation of appropriate guest speakers, engagement activities, liaison with stakeholders and the overall management control of logistics and budget.

Qualifications

• Bachelor's degree or higher in Business, Marketing, Communications, or a related field with a minimum of 15 years of relevant experience
• Strong leadership profile with excellent interpersonal skills across organisational hierarchy and ability to work effectively with a diverse community
• Communicate effectively with senior-level B2B - lead generation through business closing. and represent the university professionally in all interactions
• Proven competencies in business development and demonstrated success in driving account growth
• Able to work with loosely defined problem spaces, and investigate to sense-make, propose and implement sound and timely solutions
• Proven track record in industry collaboration and experience in the higher education sector will be advantageous

(Appointment job grade will commensurate with the selected candidate's experience)

Duties and Responsibilities:

• Handle public complaints and feedback related to project site.
• Prepare letters and notices to communicate with community and residents regarding development of project.
• Implement public relationship programme.
• Arrange and attend meetings on public relation matters with project team where necessary.
• Prepare a monthly report to update on the feedbacks and complaints.
• Maintain good relationship with clients and residents.
• Assist other general administrative support to the project teams.
• Perform other duties as assigned.

Job Specification:

• Diploma or Degree in any field.
• Minimum 3 years’ relevant experience working in a public-facing role.
• Willing to work at site office environment.
• Good communication skills.
• MRT working experience would be an added advantage.
• Independent, possess excellent interpersonal and communication skills and emotional maturity.

Duties and Responsibilities:

• Handle public complaints and feedback related to project site.
• Prepare letters and notices to communicate with community and residents regarding development of project.
• Implement public relationship programme.
• Arrange and attend meetings on public relation matters with project team where necessary.
• Prepare a monthly report to update on the feedbacks and complaints.
• Maintain good relationship with clients and residents.
• Assist other general administrative support to the project teams.
• Perform other duties as assigned.

Job Specification:

• Diploma or Degree in any field.
• Minimum 3 years’ relevant experience working in a public-facing role.
• Willing to work at site office environment.
• Good communication skills.
• MRT working experience would be an added advantage.
• Independent, possess excellent interpersonal and communication skills and emotional maturity.

Tanjong Beach Club is a surfside restaurant, bar and club, all in one; on Singapore’s best strip of sand. With panoramic views of the sea, Tanjong Beach Club is an urban getaway serving fresh coastal cuisine and artisanal cocktails, over sprawling poolside daybeds and indoor dining spaces.

Tanjong Beach Club is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

Our Guest Relations team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.

You’ll be in-charge of:

• Managing reservations through phone calls, emails and other forms of communications
• Ensuring there are no overlapped reservations, and that tables are ready before the guests arrive
• Responding to any guest enquiries and requests
• Warmly welcoming every guest that enters the restaurant
• Addressing guests by name, recognize any special occasions mentioned and pass on the information to the team to personalise guests’ experience
• Assigning guests to designated seats as per seating plan
• Taking initiative to check on guests regularly to make sure that their needs are met
• Requesting guests for their feedback and relay feedback to the manager on duty
• Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
• Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events and birthdays
• Carrying out any other duties as assigned by the Manager

What to expect:

• Direct transport in to restaurant from Harbourfront MRT
• 5 day work week
• Join a dynamic, young and fun loving service team
• Amazing daily views of Singapore's most idyllic stretch of beach
• Excellent team culture and a defined career growth plan to develop yourself

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.
Should your application progress to the next stage, we will be in contact to arrange for an interview.

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 years contract
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

About Us:

Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.

Job Overview:

We are seeking a dynamic and customer-focused individual to join our tuition centre as a Customer Relations (Front Desk) representative. The ideal candidate will be the first point of contact for students, parents, and visitors, ensuring a positive and welcoming experience. The Customer Relations (Front Desk) role is crucial in maintaining a positive and professional image for our tuition centre.

Job Responsibilities:

• Greet students, parents, and visitors as they enter and provide a welcoming atmosphere
• Respond to inquiries from students and parents regarding course offerings, schedules, fees, and other relevant information
• Assist with enrolment process, including completing registration forms, explaining tuition policies, and collecting necessary documentation
• Schedule appointments for students and parents to meet with teachers or staffs as needed
• Handle phone calls and emails promptly and professionally, addressing questions and concerns effectively
• Collect tuition fees and ensure accurate recording of payments
• Manage, maintain and update student records, administrative documents and centre-related supplies
• Record all math questions in the system
• Assist in marketing activities, such as distributing flyers, promoting special events, and collecting feedback from students and parents
• Handle customer complaints and concerns with empathy, addressing and resolving issues to the best of your ability, and escalating as necessary
• Perform general office tasks, such as photocopying, filing and organising office supplies
• Inspect tuition centre and office regularly and report any non-compliance and support essential maintenance of facilities and equipment, coordinate with vendors for repair and maintenance of tuition centre as and when required
• Administrative duties and other ad-hoc duties as assigned

Job Requirements:

• Min. GCE O’ Levels
• No experience required, training will be provided
• Good interpersonal, oral and written communication skills
• Fast-paced working environment, able to multi-task and meticulous
• 44 hours per week, able to commit weekdays (inc. evenings) & weekends

1. JOB DESCRIPTION

Job Title

Guest Relations Officer

Job Description & Requirements

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.

Job Requirements :

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• 1 year work experience required.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.

Job Description

To support the Admin Manager in the day-to-day management of the reception, administration and others supporting duties.

Reception duties

• Attend to incoming calls
• Attend to visitors and handle all enquiries
• Manage the auto-gate intercom and the public address system
• Attend to all incoming faxes and mails from letterbox
• Maintain a good filing system and records.

Administrative duties

• Handle the admission, discharge, booking and coordination of transport for the residents
• Arrange for financial counselling
• Ensure that the residents’ records are updated and properly maintained
• Ensure all charges are correctly keyed into the CURA System before invoices are generated
• Send out invoices and track accounts receivables
• Generate receipts upon receiving payment
• Prepare day end report
• Update E bed status in IRMS
• Update residents’ hospitalization and home leave
• Coordinate and email prescriptions to Polyclinics
• Coordinate with family for subsidy application and for the social report
• Renew HHMT
• Update RAF
• Draft letter to payer for changes in RAF, to be signed by the Operations Manager
• Coordinate with doctor for PGDAS, IDAPE, Eldershield, memo for discharge and medical report for subsidy application

Other duties

• Coordinate with the Nursing Department for the services and consumables required and used by the residents and ensure that all these items are keyed into the CURA System, as well as any special meals ordering
• Coordinate with the Nurse Managers for bed assessment and functional status report for subsidy application
• Coordinate with the Physiotherapists for PT report for purpose of subsidy application
• Email discharge notice to respective nursing level
• Handle client’s feedbacks and re-direct the feedback to the respective Departmental Head
• Print of wound photos sticker labels and prescriptions
• Attend to resident/family needs (e.g. purchase of ripple mattress and additional PT session)

Job Requirements

• Possess “O” Level / "A" Level Certificate or a Diploma in Business or its equivalent
• Have at least 1 year of relevant working experience in the Nursing Home or healthcare industry
• Able to work on alternate Saturday
• Able to work onsite in Bukit Panjang.

We are looking for a highly motivated Investor Relations Associate to join our team. This person will play a key role for fundraising and investor relations activities at our firm. Ideally you will have at least 2 years of experience within a private equity or venture capital firm that includes the ability to manage fundraising processes, investor relationships with a strong interest in South East Asia and early stage tech investments. You will be investor focused, intellectually curious, good with numbers, and willing to go that extra mile to deliver excellence.

Who Are We? Monk’s Hill Ventures is a leading venture capital firm that invests in early-stage technology companies, primarily Series A, across Southeast Asia. We are entrepreneurs backing great entrepreneurs who use technology to improve the lives of millions of people in the region. Our values are: a founders first mentality, curiosity, responsibility, authenticity, and an all-in attitude. This translates within this role to thoughtfulness, resilience and a strong sense of ownership. A sense of humour, perspective and the ability to see the silver lining when the going gets tough is a nice complement.

What You Will Do:

- Support the organization of investor fundraisings for the firm's funds, co-investments and portfolio companies.

- Prepare and maintain investor communication materials, including data rooms, quarterly reports, pitch decks, due diligence questionnaires etc.

- Knowledge of the investment landscape with the ability to produce market research and analysis to support investor relations and fundraising activities.

- Plan and support the organization of AGMs, including the preparation of presentations.

- Facilitate and coordinate investor relations events, including maintaining corporate calendar and investor engagements.

- Relationship management of existing investors, ensuring timely responses to all investor queries.

What You’ll Have:

- At least 2 years of relevant professional experience with the ability to work under pressure in a fast paced environment.

- Ability to work closely with our finance team to analyze financial data to communicate to investors confidently — verbally, visually and in writing.

- Investor-orientated with outstanding interpersonal skills, ability to work unsupervised to meet deadlines.

- Exceptional reporting writing and analytical skills.

- High proficiency in all Microsoft and Google platforms with ability to maintain CRM systems.

About Us

Wild Honey is all about beautiful breakfasts, all day everyday. It provides an affordable yet luxurious, a chance to become an armchair traveler. A home away from home for guests, friends and team members.

Working at Wild Honey provides an opportunity to bring some of the cues of fine dining to all day casual dining. It is a fun, vibrant and exciting place to work. As an employee of Wild Honey you will be able to make an impact every day, through teamwork, passion and an unwavering commitment to ensure every guest has an exceptional dining experience.

The Guest Relations Officer is responsible for ensuring a memorable dining experience for all guests by providing exceptional customer service and addressing their needs and concerns. This role involves greeting guests, managing reservations, handling complaints, and working closely with the restaurant staff to ensure a seamless and enjoyable visit for all patrons.

Key Responsibilities:

• Welcome guests warmly upon arrival and thank them upon departure.
• Manage reservations and seating arrangements to optimize the dining experience.
• Assist guests with special requests and dietary requirements.
• Communicate guest preferences and special requests to the kitchen and service staff.
• Address and resolve guest complaints in a timely and courteous manner
• Escalate unresolved issues to the Restaurant Manager or appropriate department
• Coordinate special services, such as birthday celebrations, anniversaries, or other events.
• Maintain a clean and organized work area

Job Requirements:

• Diploma or Degree in hospitality or restaurant management is a plus
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using reservation and restaurant management software like Revel POS, etc.

Responsibilities:

• Attending to customer queries and concerns in a timely manner and professionalism

• Handling Customer Complaint

• Site Visit and meet the clients as needed

• Training and guide the client on how to use our system

• Data entry and card programming

• Process new registration and manage existing records

• Handle calls and register to system accordingly

• Prepare monthly service report and other reports

• Check daily report for enhancement

• Assist user to sign up and basic troubleshooting

• Record and keep track customer feedback and daily reporting.

• Manpower scheduling and check daily attendance

• Recruitment function including posting of recruitment advertisement, sourcing candidates via various platforms, interview, and offer managements

• Update leave application in system

• Coordinate social and recreational activities to promote the team work of the company

• Exercise initiative, discretion and courtesy, as far and as often as possible to inform, update, clarify, explain, solve/resolve issues and collect feedback from existing and potential customers.

• Other duties as assigned from time to time

Requirement:

• Bachelor’s degree in administration/HR/Mechanical Engineer or equivalent.
• Must have experience in both customer service and deployment of manpower.
• Must have working experience at call centre and property/facility management
• Working experience in provision of IT solutions relating to security system will be an advantage.
• Able to do presentation in front of large group of audience.
• Command of MS Office programs and Engineering software (Word, Excel, PowerPoint, Project, AutoCAD)
• Fluent in English
• Willing to work 12-hour shift and 6 days a week.

• Listed Company On The SGX
• Award Winning Healthcare Company

Responsibilities:

• Deliver high standard of customer service to prospects and existing clients.
• Provide support on pre and post sales related enquiries (products and service) through various customer touch-points (calls, emails and website enquiries)
• Resolve customers' feedback and complaints promptly.
• Manage post sales service-related matters for existing clients.
• Instill customer loyalty and retention through outbound service calls.

Requirements:

• Diploma in any discipline
• Min 1 year of customer service / call center experience
• Passion for service and possess excellent communication skills and telephone etiquette
• Team player with a positive attitude and great interpersonal skills
• Candidates with more experience will be considered for a Senior role

Working Location: Yishun

Working Hours: 9am - 6pm

Salary: Up to $3,200

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

NLCS (Singapore) believes that each employee makes a significant contribution to our success and that contributions should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope but not limit the employee, nor NLCS (Singapore), to only the work identified. It is the expectation of the school that each employee will offer his/her services wherever and whenever necessary to ensure the success of our organisation. Our School is committed to safeguarding and promoting the welfare of children and young people. The School expects all teaching staff, non-teaching staff and volunteers to share and uphold this commitment.

The successful candidate will have a customer service mindset and a proactive attitude. This person will be an experienced team player who can work well with other departments and key stakeholders and will be quick to learn about the organisation. Our Parent Relations Executive will focus on managing an effective, efficient, and welcoming school Reception, ensuring a positive experience for parents and visitors. Their responsibilities will include, but are not limited to:

Main Responsibilities:

1. Serve as the frontline ambassador and warmly welcome students, parents and staff, ensuring a positive and memorable experience.

2. When called upon, support admissions activities and events, including accompanying students for assessments, conducting tours for prospective families to showcase our school's facilities and offerings and making follow-up calls to families that toured the school.

3. Build rapport with parents and assist the Head of Communications & Parent Relations in collecting feedback, always maintaining a positive attitude and consistently striving for improvement and excellence.

4. Organise onboarding activities for new families, including but not limited to guiding them on the parent portal, organising parent and student lanyards, setting up canteen accounts and addressing enquiries.

5. Manage the Lost and Found department.

6. Maintain the reception area to align with brand expectations.

7. Be responsible for the day-to-day operations of Reception and assist in developing and implementing new procedures to enhance the Reception workflow.

8. Ensure adherence to safeguarding policies, particularly related to missing students and visitors’ access to the School.

9. Manage incoming phone calls, emails, and inquiries, redirecting them to the appropriate departments or staff members. Additionally, update enquiry and feedback information in the Customer Relationship Management (CRM) system to enable the Admissions team to follow up promptly.

10. Maintain up-to-date knowledge about the School and its policies to provide accurate information on curriculum, concept, languages, policy, timings, calendar, facilities, fee structure, classes and events.

11. Ensure that voice messages on the school phone system are updated and accurate.

12. Attend various staff meetings and record minutes.

13. Undertake other Parent Relations projects and administrative tasks as required, including typing, photocopying, and preparing school brochures.

14. Act in accordance with relevant legislation and other guidelines, particularly regarding educational provision, health and safety initiatives and safeguarding and ensuring that all students and staff maintain these standards.

Other Duties:

15. Assist with other parts of the school as required.

16. Any other duties as assigned from time to time.

Safeguarding

17. Abide by the school safeguarding policy and keep abreast of any changes.

Qualifications/Skills

• Diploma and above, with at least 3 years of relevant experience
• Excellent communication skills in order to liaise with stakeholders at all levels
• Ability to prioritise work, multitask and work in a fast-paced environment
• Positive team player, championing the team’s and stakeholders’ needs
• Strong customer service management skills in the education industry or school setting preferred.
• Flexibility to work on some Saturdays when required

The Role

The Customer Relations Executive performs customer service duties according to hospital’s standards and supervises and coaches the customer service team.

Key accountabilities

To cover duties at both Front Office counters at Mount Elizabeth Hospital main lobby and Medical Centre. Duties include:

• Provide directions and assistance to all internal and external customers by handling their requests and enquiries
• Assist with patient’s admission from Business Office to Ward and discharge from ward
• Handle specialist referral
• To conduct ward visitation for inpatients and ensure patient’s confidentiality at all times
• To go the extra mile and delight patient whenever possible
• To meet and greet VIP and provide necessary assistance
• To handle feedbacks from all channels and provide appropriate follow up actions/ service recovery
• To ensure all feedbacks and enquiries are attended to within 3 hours
• To ensure internal KPIs are met
• Coordinate and conduct Maternity Tours and Hospital Tours
• To conduct internal audits so as to ensure quality of service rendered
• To check Daily VVIP Listing prepared by customer relations officers for errors before list gets send out
• To arrange fruit baskets/ hampers for patients on VIP list and any ad-hoc requests by HODs of other departments
• To prepare weekly and monthly reports and invoices
• To prepare gifts and presentation for hospital’s festivity celebrations
• To plan monthly rosters and ensure sufficient daily manpower
• Participate in projects and assist in events
• To coach and guide officers, bellmen and valets when required
• To arrange and roster officers for relevant training and courses

For Customer Relations Executive (Vietnamese), in addition to the above stated, these services include but do not limit to the following:

• Assisting patient’s pre-admission procedures such as accommodation arrangements in Singapore and pre-registration
• Manage all requests of the patient during his/her hospital stay,
• Assisting with the discharge of the patient
• Perform any other duties or responsibilities as assigned by Front Office Manager

Qualifications & Experience

Diploma/ Degree in any discipline

Job Responsibilities:

• To deliver professional and expert concierge services to customers.
• To handle customer requests or enquiry via phone, email, and/or chat.
• To handle dining and event requests.
• Interact with customers to provide information in response to inquiries and to handle and resolve complaints.
• Establish relationships with customers with a positive customer experience feeling after every contact.
• Communicate responses in a clear, professional, timely and concise manner.
• Work with team and resources to provide customer with requested service.

Job Requirements:

• Candidates must possess at least 3 years of Call Centre/ Guest Relations / Hospitality experiences.
• Experience in F&B reservations and setting preferred;
• Proficient in Microsoft Office (especially Excel and PowerPoint);
• Customer service oriented, result driven & good team player;
• Excellent communications & interpersonal skills;
• Able to working in a fast-paced environment;
• Able to work weekends and public holidays.

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.

Job Requirements :

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• 1 - 3 year work experience required.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.
• Willing to learn with no hospitality experience

PUBLIC RELATIONS STRATEGY

1. Develop, maintain and execute compelling PR strategy leveraging on unique identity for each launches with a cohesive brand storytelling in mind for image and awareness generation amongst Media and Influencers in Singapore.
2. Lead, Improvise, Localise HQ guidelines with local branding objectives for relatability and perceptive SOVs for the targeted audiences to increase awareness and communication.
3. Always ‘in-the-know’ for new trends, new experiences, and new platform mechanisms from luxury competitors.
4. Responsible to refresh, renew, sustain ideas and personalities to amplify ‘even-better’ campaign performance for key launches to improve ranking in print/ digital/ social outputs in monthly basis.
5. Work closely with regional PR, Trade, CRM team to ensure that execution of in-store experiences and OOH events can be synced to optimize on cashflow without diluting press/ influence experience.
6. Manage overall PR budget assigned and ensure right allocation to key franchise to garner strong coverage on all channels via earned and owned media (Seeding, Media buy, Exclusive opportunities, etc).

MEDIA & INFLUENCE RELATIONS

1. Engage and Maintain media and influence relationship as long-term partnership with clear conversation lead, and objectives to capitalize periodically.
2. Conduct Conceptual media pitching with stories, exclusivity of angles/ personas to secure earned output or amplify owned output.
3. Develop cohesive plans for paid engagements/ stories every semester or FY to nurture strong front of friends of Maison Guerlain for a long run.
4. Curate, coordinate, execute launches seeding to target media and KOLs strategically for earned social/ digital coverage. Facilitate loans for media shooting in timely manner with close coordination with other marketing function ie. Retail team.

EVENT PLANNING AND MANAGEMENT

1. Craft, plan and coordinate PR events for key launches based on HQ guidelines and maintain a strong brand image and storytelling of key launches.
2. Source, manage and secure unique or conceptual venues alongside with catering, décor, AV requirements, experience set-up, compliance for PR events with external third parties.
3. Manage, secure and track RSVP lists for attendees on organic and paid attendees to amplify event deliverables and coverages from all facets (Media, Celebrity and Influence).
4. Be on-ground, troubleshoot and resolve any event-day challenges from VM Set-Up to other topics relating to making a success of the event (Best Practice level of execution is expected).

PRESS RELEASES AND COMMUNICATIONS

1. Develop and disseminate compelling communication to media and influences with engaging, accurate, timely, localised press releases and time-to-time tactical communications for pitching.
2. Pitch and leverage to highest earned value of outputs for exclusive HQ/ Ambassador assets or synchronisation from other countries’ of Maison Guerlain engagements.
3. Ensure messaging and language consistency across all communication channels or press materials.

MEDIA COVERAGE MONITORING & REPORTS

1. Monthly reports including clippings from seeding or paid engagements, post-event reports, competitor’s reports, case studies (specific brands upon request for in-depth study internally).
2. Monthly sync-up reports on key launches to regional team (upon request on key launches only).
3. Be on top of all LVMH Beauty monitoring system such as. DMR, Lefty for macro, micro, nano monitoring in print/ digital/ social.

Responsible for assisting Paiza guests during their visit to Marina Bay Sands (MBS).

Job Responsibilities

• Provide excellent and delightful service to all Paiza guests and assist them with their needs and requests.
• Provide personalized service and strive to establish close rapport with Paiza guests.
• Assist with Special Events and Promotions.
• Conduct MBS Casino tours for Paiza guests.
• Explain and upsell programs (with the relevant terms and conditions) to potential Paiza players.
• Work closely with stakeholders (such as Sales, Transportation, Front Office, Cage, Table Games, etc.) on guests’ requests and feedback, and ensure that excellent guest satisfaction is achieved.
• Ensure compliance with the organization’s guidelines and regulations when carrying out work duties.
• Perform all other ad hoc duties as and when required.

Job Requirements

Education & Certification

• Diploma in hospitality or related field preferred

Experience

• Prior experience in Sales or Customer Service role preferred.

Other Prerequisites

• Customer-focused, excellent team player and possess good problem-solving skills.

• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.

• Competent in Outlook and Microsoft Office program (Word, Excel, PowerPoint)

Job Description

The Role

To answer all calls with professionalism and courtesy.

To provide and deliver assistance and value-added service and ensure provision of the highest quality of friendly, personal and efficient customer service for our guest and visitors.

To support the operations of the Confinement Centre.

Key accountabilities

To meet, greet and provide consultation to Momley’s visitors and customers on our range of products and services.

To close sales and achieve KPIs set by management.

To establish good relationships with customers and their accompanying persons to provide the highest quality of friendly, personal and efficient customer service.

To check guests into the suites and provide an introductory walkabout of the premises

To solicit and attend to customers' feedback effectively and expeditiously, and provide accurate and timely feedback to management on pertinent issues.

Qualifications & Experience

At least GCE 'A' Levels/ Diploma

Prior experience in customer service is preferred

Good interpersonal and communication skills

Cheerful personality and well-groomed, passion in customer servicing

Proficient in English and Mandarin is a must

Ability to communicate in additional dialects would be advantageous.

Our Client is a key provider of energy solutions and multi-utilities

Duration: 12 months extendable/convertible

Working Location: Somerset (walking distance from MRT)

Working hours: 08.30am – 6.00pm (Monday to Friday)

Job Duties

· Managing a portfolio of commercial accounts

· Prepare sales quotations and presentations to customers and prospects

· Achieve monthly and annual sales targets

· Develop and maintain strong business relationships with customers to build up loyalty

· Provide timeliness before and after-sales support to customers

· Compliance to administrative requirements on account management

· Any other duties as assigned from time to time

Requirements:

· Diploma in any discipline

· Sales-driven

· Highly reliable and meticulous

· Strong communication/ people skills

· Strong team player

· Active listener

· Effective problem-solver

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10510

Contact number: 8189 1194

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E• EA License No. 01C4394• Reg. • R1981246 • Bertram Lee Kian Hui

Responsibilities:

• Responsible for cleanliness of public area
• Sweep, scrubs and mop floors
• Conduct frequent checks of all restrooms and clean them, replenishing amenities as required
• Vacuum carpet, hard floors
• Upholstery using appropriate machine and mechanical attachments
• Ensuring economical use while replenishing supplies into restrooms
• Carry out correct procedure for rubbish disposal
• Reports all defects and update superior
• Responsible for correct care and maintenance of all machinery and tools used
• Ensure all assigned tasks are completed before the end of shift
• Performs any other duties as may be assigned from time to time by Management

Requirements:

• A team player
• Good communication skills
• Pleasant and polite and able to work independently
• No experience is welcomed

Customer Service Officer (Call Centre)

Location: Central

4 weekdays + 1 weekend

Office Hours

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Have previous experience in call centre is highly preferred or customer service experience
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

Interested applicants may apply, alternatively you may send in your CV to bexlyn.chiu[at]revup-proservices.com

Bexlyn Chiu

R1985241

EA 24C2366

NOX Dine in the Dark is one of Singapore's most unique restaurants with a stellar 10-year track record by introducing you to a new world of mystery and sensation you have never experienced before through a culinary journey through taste, smell, touch and sound, in total darkness.

We are currently on the lookout for the right candidate who:

- is highly self-motivated, a trait necessary for driving the restaurant's team to consistently provide excellent, professional, yet personal service;

- is honest, committed to performance excellence & continuous performance improvement, and must display professional integrity;

- is looking to grow together with the success of the company, and on this journey of growth, mentor staff and prepare them for bigger roles and succession plans aligned with the company's growth and expansion.

He/She is responsible to:

- maximise revenue and profitability from daily customer attendance;

- be a role model and perform hosting duties to our guest, manage reservations.

- optimise cost-efficiency and effectiveness

- manage staff / labour arrangements to meet the daily operations needs of the restaurant;

- Initiate and drive training initiatives for staff with continuous performance improvement as a daily goal;

- account for the daily sales through accurate reporting as well as submission of takings;

- ensure inventory management is performed weekly (or more frequent as deemed necessary by the General Manager) to maintain accurate stock levels and eliminate wastage and/or pilferage where gaps are identified.

He/She should:

- be proficient and fluent in written and spoken English, and preferably another language;

- have relevant experience in a similar management role in a service environment;

- be proficient with the computer and common applications.

The successful candidate:

- will report directly to the Restaurant Manager;

- can expect a competitive salary commensurating with relevant experience and a stellar track record, along with attractive variable performance incentives.

• Media RelationsAssist in drafting press releases, media kits, and pitches.
  Build and maintain relationships with journalists and media outlets.
  Monitor media coverage and compile press clippings.
  
• Content CreationWrite and edit articles, newsletters, blogs, and social media posts.
  Develop and maintain content calendars for various communication platforms.
  
• Social Media ManagementMonitor and update the organization’s social media platforms.
  Engage with audiences through comments, messages, and posts.
  
• Brand Image MaintenanceEnsure consistent messaging across all communication channels.
  Monitor public perception of the brand and suggest improvement strategies.
  
• Research and ReportingConduct research to identify media trends, opportunities, and industry updates.
  Prepare performance reports for PR campaigns and initiatives.
  
• Stakeholder SupportAssist in maintaining relationships with clients, partners, and sponsors.
  Act as a point of contact for internal and external stakeholders.
  
• Crisis Management SupportHelp prepare responses to negative publicity or crises.
  Ensure timely and effective communication during critical situations.
  
• Administrative DutiesMaintain databases of media contacts and stakeholders.
  Organize and archive communication materials and documents.
  
• Campaign SupportAssist in brainstorming and executing PR campaigns.
  Track and measure the success of PR initiatives.