Roles of customer service officer:

- Excellent communication skill

- Scheduling and appointment managment

- Phone etiquette

- Data entry and record keeping

- Conflict resolution

- Basic accounting

Assist in club tour of the Fitness Center and able to explain various fitness classes benefit

Knowledge of mindbody and social media marketing is a plus point.

Responsibilities:

• Responsible in managing, processing and reviewing the KYC information and documents for client onboarding or periodic review
• Work, coordinate and liaise across businesses and compliance units for timely completion of account onboarding and periodic review
• Follow thoroughly the CDD and KYC review with relevant parties eg external and internal stakeholders to facilitate the collection of KYC and relevant documents including tax information/documents and ensure clients are onboarded or account information are refreshed/updated in accordance to the company’s AML/KYC standards
• Perform AML Risk Assessment on both account opening and periodic reviews of existing relationships. This includes reviewing the adequacy of SOW/SOF corroboration and identifying any AML risk
• Adhering to Company’s Standard Operating Procedures and keep abreast of changes to any regulatory requirements on AML/CFT communicated by the team
• Ensuring established policies, procedures and processes are compliant with new requirements/changes and consistency of workflows amongst team members
• Other ad-hoc duties and task assigned

Requirements:

• Diploma/Degree with at least 1 year of working experience in similar capacity
• Able to multitask and complete tasks under a tight deadline
• Proficient in MS Office applications
• Attention to detail and accuracy
• Independent, self-motivated and a team player
• Able to work extended hours when required
• Adaptable and organized with a positive work attitude
• Skilled in problem solving, adaptability, communications and teamwork

Responsibilities:

• Handle call enquires for the doctors/ nurses and healthcare professionals
• Provide information and excellent customer service with regards to the healthcare industry
• Help doctors to take down notes and emails and do liason
• Data entry of particulars and update of database system

Requirements:

• Min GCE 'A' Levels
• Office hours, 5 days job
• No experience needed! All training provided
• Required to start work immediately

For interested applicants, please write in to [email protected]

Leon Leong De Cong
R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

We are looking for a Guest Relations Officer to join our team!

As the Guest Relations Officer, we rely on you to:

• Enhance guest relations and loyalty scores
• Provide support to ensure a smooth and efficient Guest Relations Operation
• Handle all guest requests in a timely, professional, and efficient manner
• Provide all-rounded guest services such as checking in and out
• Contribute towards a memorable hotel experience for all guests

We are looking for someone who:

• Takes pride in being a hotelier
• Preferably has relevant hospitality experience
• Has strong interpersonal and communication skills
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Job Description

• Handle inbound/outbound calls/emails on inquiries, feedbacks and complaints
• Ability to understand customers needs and provide appropriate solutions
• Consistently deliver quality service to achieve customers satisfaction
• Ensure proper follow up, escalation & closure of individual case
• Provide accurate product and service information to customers
• Resolve queries efficiently and escalate issues promptly
• Perform KPIs set by Supervisors
• Others duties assigned by Supervisors

Qualifications

• Minimum “O” Levels (one year of relevant work experience will be an advantage)
• Customer service oriented and possesses strong problem solving skills
• Team player, initiative and willing to learn with positive mindset
• Able to adapt changes and work in a fast-paced environment
• Good interaction, communication and interpersonal skills
• Possesses self confidence and ability to multi task
• Willing to work weekends and public holidays

What Will You Do

• Telemarketing or Cold Calls to identify and develop strong clients’ accounts, both new and existing business to achieve sales targets
• Serve with urgency and commitment to support and fulfil clients and candidates needs
• Source suitable candidates via advertising, resume mining, networking and referrals
• Screen resumes, short-list, interview and select the right match of candidates according to clients’ requirements and job responsibilities.

What You Will Need to Succeed

• Communicate and speak well in English
• Competitive, quick on the feet and achievement-oriented.
• Result-oriented and sales-focused.
• People-oriented with excellent customer service skill.
• Meticulous and attention to detail.
• Able to work independently and a team player
• Able to multi-task and perform under stress.
• Possess high energy level and enjoy working in a fast-paced environment