Responsibilities

• Managing and leading a team of engineers for SOC engineering operations
• Front customer engagement for engineering tasks / initiatives
• Responsible for ensuring tasks are delivered in a timely manner
• Responsible for understanding customer’s requirement for engineering tasks / initiatives
• Responsible for ensuring SOC core services uptime
• Responsible for making service-wide impact assessment in the event of issues
• Responsible for making service wide impact assessment before approving change requests
• Responsible for overall capacity management and monitoring
• Responsible planning for development of engineers’ skills and competency
• Provide mentorship and guidance to junior staff

Requirements

• Bachelor’s Degree in Information Technology or Cyber Security
• Professional certificates such as SANS or ISC2 would be advantageous
• At least 7 years of IT security experience and experienced in a wide range of cyber-security technologies
• Technical knowledge in the following information security technologies & solutions is preferred: SIEM, SOAR, UEBA, EPP, EDR, Virtualization, Networking, Big Data
• Experience in IT Network / System Administration is a requirement
• Experience as a technical lead in large-scale projects involving multiple technologies as part of a turn-key solution
• Strong troubleshooting and analytical skills that can resolve issues as the final point of escalation
• Strong presentation, communication and written skills
• Basic project management skills
• Positive working attitude
• Passionate in information security

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Responsibilities:

Primarily responsible for the management of the Accenture team that supports the development lifecycle of requirements covering the various phases that Accenture resources are involved in: (1) Requirements Gathering, (2) Design, (3) Build, (4) Test, and (5) Deploy. Responsible for the oversight of the delivery of projects and product management in a portfolio.

This covers the following activities:

• Management of all Accenture Delivery for the relevant service (staff augmentation roles – PM, BA, TA, Development and Testing where applicable) for the designated portfolio
• Manage all incoming Work Orders of the Portfolio
• Manage timely submission and discussion of High-Level Estimates and Cost of the Portfolio
• Ensure timely status reporting of projects in a portfolio liaising with the Dyson IT Heads, Dyson Programme and Project Managers
• Client Relationship & Expectation Management involves discussions with the Client Management of the designated portfolio to build the relationship and ensure expectations regarding delivery from the Accenture side are aligned with the contract.
• Cross Portfolio Dependencies Management
• Risk & Issue Management of service level risks & issues
• Resource Management to address prioritization and escalation issues relating to the service of the portfolio
• Working with the team in each of the different areas of service on delivery help needed, ways of working, and overall workload management
• Escalation Management across all work delivered by the service – in Dyson, this would be across projects, product management, platform and release management across all the applications in the scope of the service for the designated portfolio
• Governance of the service and delivery aligned to service performance expectations

Other management responsibilities include:

• Pipeline Management - involves understanding the overall pipeline of work requested by the client in order to plan for the right resources needed for delivery, manage the overall workload of the team, and impact on financials given multiple priority 1s from the client
• Contract Management - involves managing the delivery against contract terms & expectations, reviewing all contracts and work orders prior to submission to Dyson, and adherence to the terms per the contract
• Financial Management - involves managing the financials covering operational tracking – contract vs spend, spend to date, billing & invoicing

Skills and Qualifications:

• Program/Project Management
• Manufacturing, Supply Chain and Logistics
• Stakeholder Management
• Test Management/Architecture
• Account Management
• Service Management
• Client Relationship & Expectation Management
• Testing Process and Quality Improvement
• Quality Engineering Strategy and Planning
• Quality Engineering Testing Assessments

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law