Service Request Team Lead (SR Team Lead)

Salary: $2,800 - $3,200

Working day: Monday - Friday (8.30am - 6pm)

Working location: Upper Changi

Job Responsibilities

• Lead and manage a team of Service Request Administrators in daily operations for IT related Service Request and RSA token assignment.
• Manage vendor for scheduling of hardware, collection, setup and decommission of machine.
• Maintain and update documentation process and procedure.
• Validate the billing to client and vendor.
• Reviewer for devices if they qualify for tech refresh.
• Perform UAT testing for system enhancement.
• Liaise with IT Service management team for service request form creation or modification.
• Prepare meeting minutes for weekly meeting with client.
• Submit monthly SLA (Service Level Agreement) report.
• Review quotation for repair of devices (laptop, desktop, printer).
• Maintain strict confidentiality especially to sensitive information/personal data.
• Any adhoc duties assigned by Superior from time to time.

Requirements:

• At least 2 years or equivalent relevant experience in related field.
• Proficiency with Excel formula.

The Supreme HR Advisory Pte Ltd || EA No: 14C7279

Ng Syu Ching (Ellis) || Reg No: R22107944

The Role: Lead DevOps Engineer

The Team: S&P Global Market Intelligence team is a creative team of experts collaborating across divisions and driving continuous improvements in platform innovation and usability.

The Impact: Joining our team in Canada, the candidate will be responsible for supporting and expanding our cloud/on-premise infrastructure, monitoring and alerting frameworks, onboarding/migration projects, and interacting with the wider DevOps, QA, and development team.

What’s in it for you:

• Training and development opportunities
• Opportunity to work in a diverse team based in Amsterdam, USA, Singapore, India
• Stay up-to-date with industry trends and emerging technologies to contribute to the enhancement of our technical landscape.

Responsibilities:

• Collaborate with software development teams to improve application reliability, performance, and scalability.
• Provide BAU Production support, and resolve issues either spotted by monitoring or reported by users before causing business impact
• Develop scripts in Python and Unix shell scripting to automate tasks and streamline pr.ocesses.
• Design, implement, and manage infrastructure using Terraform on AWS cloud platform utilizing best practices.
• Comfortable with writing database queries, and performing database management with an added advantage of experience in MongoDB.
• Set up and configure monitoring solutions, including Grafana, PagerDuty to ensure system health and respond to incidents promptly.
• Availability to occasionally participate in weekend production releases/deployments.

What We’re Looking For:

Basic Qualifications:

• 7+ years of relevant DevOps and Software Engineering experience.
• Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications.
• Proven experience working with AWS cloud technologies, Terraform, and CI/CD pipelines.
• Familiar with Git/Unix/Linux/PL/SQL skills (MongoDB experience preferred, good experience on scripting or coding would be a plus)
• Familiarity with monitoring solutions such as PagerDuty and other industry-standard tools.
• Demonstrated problem-solving ability and a proactive approach to identifying, resolving issues and raising improvement opportunities
• Ability to adapt to a dynamic work environment and handle multiple priorities.
• Good written and verbal communication skills, including experience speaking to technical and business audiences.
• Be able to work independently, or drive a group of people, to work on improvement projects.

Preferred Qualifications:

AWS Certified DevOps Engineer, Docker Certified Associate, MongoDB certified

If you are a motivated individual with a strong passion for DevOps, application support, and cloud technologies, and if you thrive in a global team setting, we encourage you to apply and join our team of talented professionals.

Flexible Working

We pride ourselves on our agility and diversity, and we welcome requests to work flexibly.

Position Summary

This position is responsible for the preparation of operations documents, timely updates WMS and provide support in general logistics administrative functions, coordination between warehouse and transportation, communicating to customer.

Responsibilities

Primary Responsibilities

• Responsible for the coordination and preparation of all necessary documentation for the movement of warehouse cargo

• Create and maintain reports and files for all operations records, correspondence, plans, and expenses.

• Coordinate with operations personnel to ensure readiness of cargo for deliveries.

• SAP/WMS, timely updating

• Track & Trace shipping details with Forwarding agents

• Weekly Cycle Count report

• Ensuring Quality of all customer services meet the required standard. Updating of shipment / Domestic deliveries status.

• Handle any other ad-hoc / administrative duties.

Requirements:

• Good in Excel

• Minimum local poly or Diploma with 1 years’ experience in logistics coordinator or related logistics industry

• Experience in WMS system

• Preferred with experience in permit declaration for dutiable goods

nstall, maintain, and repair electrical control systems

Routinely perform general electrical maintenance, inspecting circuit breakers and other electrical components.

Good knowledge of various test equipment.

Able to support technical and business development teams when needed for relevant projects

Ability to read technical diagrams to review engineering documents for projects.

Adhere to ISO, client, and industry best practices

Job Description

We are looking for a passionate sales- and guest-oriented individual to perform daily ticketing operations and provide quality guest services to our Sentosa guests.

Duties and Responsibilities

• Ticket Sales - in-charge of daily ticketing operations, Sentosa-owned/managed attractions and southern islands. Ensure adherence to cash control procedures and safeguard all revenue collection, float money and tickets.
• Guest Services - provide information and quality guest services. Handle Faber License membership applications. Handle collection of advance tickets and documents. Ensure that Sentosa’s priorities of Safety, Courtesy, Show and Efficiency are followed at all guest contact points.
• Housekeeping - ensure working environment and facilities are in working order and guest-oriented.
• Assigned Zone areas - ensure efficient working environment, good housekeeping and facilities are in working order and guest-oriented. Ensure daily deployment of resources (employees and facilities) are sufficient to ensure quality guest services.
• Plan and schedule monthly duty roster and constantly monitor and adjust accordingly to changes in requirements.
• Prepare time and overtime reports for both monthly- and hourly-rated staff.
• Ensure staff are updated on current promotions, events, happenings in Sentosa and adhere to performance standards
• Handle feedback and problems promptly and make immediate decisions for service recovery
• Report all incidents to immediate supervisor
• Complete any other duties as assigned

Job Requirements

• Minimum GCE ‘N’ Level
• Experience in ticketing / retail sales or tourism / hospitality-related industries will be of advantage
• Good communication skills and sales-driven
• Fluent in English. Knowledge in other language will be of advantage (to liaise with guests coming from all part of the world)
• Customer- and guest-centric
• Eye for detail to ensure a good guest experience
• Confident in handling cash
• Able to work on shifts, weekends and public holidays

More experienced candidates will be commensurated accordingly.

We are currently looking for a Lead Electrical and Instrumentation Engineer to support site construction on behalf of our client. This individual should expect to work predominantly in site environment supporting our client's project.

Your day to day role would involve the following activities:

• Experience across a broad range of site electrical and instrumentation engineering projects; experience in industrial buildings (Pharmaceutical, Data Centre, Food or Energy projects) would be an advantage
• Coordination with other PM Group offices to understand the scope of work, deliverables, time lines, man hours etc.
• Progress reporting and manhour control for the electrical and instrumentation Scope.
• Experience with construction
• A strong ethical approach to safety, quality, environmental protection and business
• Clear and concise written and verbal communication skills
• Strong interpersonal/people skills with the ability to manage design personnel
• A proven track record working closely in partnership with clients and contractors and other members of design teams
• A proactive approach with an ability to adapt to changing scenarios

We would like to hear from candidates who have:

• Degree in Electrical Engineering or equivalent
• 15 years of relevant working experience in loop check, read drawings in pharmaceutical and/or mission critical industries.
• Good knowledge of Electrical and Instrumentation specifications & requirements
• Be able to work independently with minimum guidance and under pressure to meet tight deadlines