Working Location: Jurong Food Hub

Responsibilities:

Purchasing -

• · Handle all purchasing activities
• · Review and implement policies, procedures and internal controls for procurement activities
• Responsible for Order Placement Timing, Supply & Demand Alignment, Material replenishment and Supplier Performance
• Continuously monitoring, evaluating and improving supplier performance
• Source the most cost-effective material for the company
• Stock level projection
• Purchasing budget control.
• Monitor delivery times to ensure timely delivery
• Managing the procurement suppliers’ relationships for the Company
• Regular negotiations with suppliers on purchasing prices
• Resolve disputes and claims with vendors and suppliers.
• Prepare Monthly or Weekly purchase & inventory report
• Analysis of sales forecast accuracy, stock movement and aging stock
• Liaise with finance department with regards to cycle count and inventory reconciliation
• Work closely with the sales team to support with daily B2B customers invoicing.
• Ensure Monthly closing report is completed within deadline (Inventory report for all outlet & warehouse)
• Handle unforeseen situation related to inventory and stock matters in all outlets, work closely and provide support to operation outlet team in all restaurant activities
• Organize Monthly stock take activities on selected outlet
• Airport pass application for delivery suppliers
• Other ad-hoc duties when required

Logistic (Import/Export and Delivery Operations) –

• Planning Shipment from overseas suppliers
• Ensure timely & accurate arrival of shipment through close liaison with 3PL, freight forwarder supplier & distribution.
• Prepare and check all shipping documents such as B/L, packing list, certificate of origin etc. to ensure that they are complete and comply with AVA import and export rules and regulations
• Coordinate AVA inspection when shipment arrive at warehouse
• Book cargo space and purchase insurance for shipments
• Liaise with Freight Forwarder, transportation, etc. to ensure timely clearance and delivery of shipments
• Import & export arrangements
• Manage the delivery and logistic team in the Company
• Manage and plan regular vehicle maintenance to ensure minimal disruption to delivery operations
• Other ad-hoc duties when required

Requirements:

• Diploma in related field preferred
• At least 2 years of relevant work experience
• Advantage for candidate with experience from F&B industry
• Work at Jurong Food Hub

Email your resume to [email protected] to apply!

Responsibilities

• Execute full set of purchasing process (Sourcing, RFQ, negotiation, shipping and follow up on deliveries)
• Review and purchase materials, components and equipment as drive by MRP
• Review and expedite with vendor on shortage materials and vice versa
• Coordinate with supply chain planning and suppliers to ensure on-time delivery of materials/ components in order to meet production schedule
• Responsible for inventory management review and execute stocking rules preset by management periodically
• Liaising with logistics company for shipment arrangement, shipment status and custom declaration
• Managing suppliers to meet objectives in area of quality, delivery fulfilment and inventory control
• Responsible for documentation on purchasing activities (Vendor code set up, Purchasing Database maintenance, matching and submission of PO/DN/invoice to Finance)
• Handling of RMA/NCT units to suppliers
• Update weekly/monthly reports timely
• Ad-hoc duties assigned
• Able to prioritize work based on urgency

Job Requirement

• Diploma/ degree holder in Supply Chain Management
• Minimum 2-3 years of relevant working experience / relevant industries
• Good team player and able to complete tasks assigned in shortest timeline
• Good interpersonal, communication and presentation skills
• Strong sense of urgency and highly responsible
• Good in Microsoft Office
• Independent and proactive
• SAP/MRP knowledge preferred
• This role requires liaison work between several Chinese counterparts, customers and HQ. Proficiency of Mandarin is essential and required

Procurement Specialist (Aerospace/ Purchasing/ SAP/ RAMCO)

2 Years Contract

Location: Seletar

Salary up to $3,500

Our client is an aerospace manufacturer specializing in military rotorcraft and commercial helicopters. They also engage in the wholesale of aircraft equipment and supplies, including aeronautical equipment.

General Responsibilities:

• Prepare and issue purchase orders to both local and overseas suppliers in accordance with recommendations from the requestor. Both SAP PO and manual PO where applicable.
• Support company MRO / CRO operation in the form of hangar consumables timely replenishment, on time sending out of tooling and GSE POs to approved vendors that are due for calibration.
• Evaluate and select suppliers that meets organization's standards of pricing, quality, timing and reliability of supplies. Carry out vendor performance review as required under the SOP.
• Analyze and evaluate supplier bids, tenders, proposals or quotations, negotiate prices, delivery and payment term.
• Maintains files and records of current and potential suppliers and vendor, materials and prices.
• Seek Quality and Compliance officer's approval on OEM or distributor/stock lists for parts that are subject to FAA or CAAS airworthiness certification.
• Data entry to computer system to raise and issue purchase order and transmit order to vendors through email or other acceptable means. Ensure all orders to suppliers are received and acknowledged.
• Track and monitor status of purchase orders and handles suppliers follow ups on delivery action to ensure timely delivery and meet urgent requirement.
• Update company stake holders on the status of the request to ensure MRO / CRO project are on track and tooling and GSE calibration PO are issued before calibration due dates.
• Liaise and communicate with internal customers on status of orders and other procurement needs.
• Update ERP system on incoming materials and compares information on packing slips with purchase order to verify accuracy of shipment received for Finance processing.
• Ensures that all supplies received are processed and distributed to requestor in timely manner, as directed in Purchase Requisition.
• Assist Procurement Lead / Procurement Manager in all other procurement functions as required.

Requirements:

• At least three to five (3-5) years of relevant experience in Aerospace Industry
• Knowledge in purchasing function
• Microsoft Office such as Excel, Word, PowerPoint.
• International Shipping Knowledge
• Knowledge in SAP and RAMCO applications

Lim Pey Chyi (Apple) - [email protected]

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423

The associate lead consultant is responsible for delivering technical and strategic consulting services to clients in the area of DevSecOps and Platform service delivery while also supporting the lead consultant in managing project execution. This role involves leading small teams, collaborating with

cross-functional groups and ensuring that client objectives are met with high quality solutions. The associate lead consultant needs to be agile enough to wear a technical hat and manage operations simultaneously.

Project Delivery and execution:

• Lead small to mid-sized engagements or work streams within larger projects.
• Assist in defining project scope, objectives, timelines and deliverables.
• Monitor project progress and ensure timely completion.
• Serve as a point of contact for clients, maintaining strong communication and rapport

Team Leadership and collaboration:

• Supervise and mentor junior team members, providing guidance on project tasks
• Collaborate with internal and external stakeholders, including clients, technical teams, and business units.
• Ensure effective communication and coordination across all project teams.

Solution Delivery:

• Analyze client business processes and systems to identify improvement opportunities
• Design and implement innovative solutions that address client challenges and improve efficiency that
• Perform installation, configuration and maintenance of commercial-off-the-shelf (COTS)/bespoke application software, platforms and system management tools
• Ensure the highest levels of systems and infrastructure availability.
• Implementing proof-of-concepts on processes/services to be introduced to either in-house and customers
• Ensure solutions are aligned with client business objectives and best practices in the industry

Business Development Support:

• Assist the lead consultant in identifying new business opportunities within existing client accounts.
• Participate in proposal development, including scoping, estimation and presenting solutions to potential clients

System Maintenance and Optimization:

• Lead incident response efforts for critical system issues, ensuring timely resolution and minimizing impact on business operations.
• Perform root cause analysis for recurring issues and implement permanent fixes to prevent future incidents.
• Document incident reports, system changes, and operational procedures and Scripting
• Design and develop automation scripts and tools to streamline operations, deployments, and system management.
• Automate repetitive tasks to improve system reliability and reduce manual intervention.

Collaboration and Leadership:

• Work closely with other application teams to support application deployment and system integration
• Provide technical leadership and mentorship to junior engineers and IT staff
• Liaise with vendors and other IT personnel for problem resolution.

Continuous Improvement:

• Stay up-to-date with the latest industry trends, tools, and best practices in system engineering.
• Continuously evaluate and improve infrastructure processes, tools, and technologies.
• Participate in strategic planning and provide input on technology roadmaps and initiatives.

Requirements

Education / Experience

• Degree in Computer Science, Computer Engineering or related technical discipline
• Has at least 5 years of relevant working experience.
• Familiarity with project management methodologies
• Technical proficiency in DevSecOps and industry solutions
• Proven working experience in installing, configuring, and troubleshooting Linux & Windows based environments.
• Solid experience in the administration and performance tuning of application stacks (e.g., Tomcat, NGINX).
• Familiarity with virtualization and containerization technologies (e.g., VMware, VMware Tanzu, Openshift, Docker).
• Strong scripting and automation skills using languages such as Perl, Python, Bash, or PowerShell.
• Experience with OSS tools, DevOps CI/CD and testing tools/techniques (eg. Github Actions, Selenium, SonarQube) will be an added advantage.
• Proven ability to manage small teams and lead project work streams
• Strong analytical and problem solving skills
• Excellent communication and interpersonal skills
• Experience in managing client relationships and delivering high-quality solutions
• Ability to work independently and as part of a collaborative team

We are seeking a highly motivated and experienced Development Lead to join our dynamic team. The ideal candidate is a hands-on technical leader having a proven track record in leading and mentoring development teams, building high-quality applications using Java, Spring Boot, and SQL. This role requires a strong understanding of software development lifecycle (SDLC), agile methodologies, and a passion for delivering exceptional results in a collaborative environment.

Key Responsibilities:

Technical Leadership:

Ø Provide technical leadership and guidance to a team of developers, ensuring the consistent delivery of high-quality code that meets business requirements and adheres to customer standards.

Ø Act as the primary technical authority for projects, ensuring alignment with architectural standards and technical requirements.

Ø Drive the adoption of best practices in coding, testing, and software design.

Ø Conduct code reviews and provide constructive feedback to improve code quality.

Ø Champion agile principles and practices within the development team, actively participating in sprint planning, daily stand-ups, sprint reviews, and retrospectives.

Ø Development

Ø Design, develop, and maintain applications using Java, Spring Boot, and SQL.

Ø Build and maintain scalable, secure, and efficient back-end services and APIs.

Ø Write clean, maintainable, and well-documented code.

Ø Ensure software meets both functional and non-functional requirements, such as scalability, performance, and security.

Project Management:

Ø Collaborate with product managers, architects, and other stakeholders to gather and define requirements.

Ø Estimate development efforts, prioritize tasks, and manage deliverables to meet project deadlines.

Ø Proactively identify risks, bottlenecks, and opportunities for improvement within the development lifecycle.

Ø Monitor and report on team progress to stakeholders.

Team Collaboration:

Ø Foster a collaborative and inclusive team environment.

Ø Mentor junior team members and provide technical guidance to enhance their skillsets.

Ø Facilitate communication between team members, business stakeholders, and other technical teams.

Qualifications and Requirements:

Ø Bachelor’s degree in computer science, Information Technology, or a related field.

Ø 7+ years of experience in software development, with at least 3 years of experience leading and mentoring development teams.

Ø Proficiency in Java and frameworks like Spring Boot.

Ø Strong hands-on experience with SQL and relational database systems such as MariaDB.

Ø Experience with microservices architecture and containerization tools like Docker/Kubernetes.

Ø Working experience with testing tools like JUnit, TestNG, Spock, Mockito, etc

Ø Build cloud solutions with the best industrial practices - elastically scalable, proper fault tolerance, highly reliable, highly secured, and easily managed architecture

Ø Strong working experience with RESTful API design and implementation.

Ø Strong understanding of software development lifecycle (SDLC) and agile methodologies

Ø Understanding of DevOps practices, including CI/CD pipelines and automation tools.

Ø Experience with monitoring tools like Grafana, or ELK stack.

Ø Familiarity with cloud platforms such as PCF or OpenShift is a plus.

Ø Excellent problem-solving and analytical skills.

Ø Excellent communication, interpersonal, and teamwork skills.

Ø Experience working in a collaborative and fast-paced environment.

Requirement:

Highly motivated and experienced RPA professional to join our growing team. You will play a key role in driving digital transformation through automation by leading and executing RPA projects. You will be responsible for the entire RPA lifecycle, from process discovery and analysis to development, testing, deployment, and maintenance

• Lead and manage a team of RPA developers and analysts to deliver end-to-end automation projects.

• Analyze business processes and identify opportunities for automation using RPA tools like UiPath, Power Automate.

• Design, develop, test, deploy, and maintain RPA solutions according to best practices.

• Work closely with stakeholders to understand their needs and ensure successful project delivery.

• Contribute to the governance and best practices of RPA engagements within the Center of Excellence (CoE).

• Liaise with cross-functional teams, such as cyber security, Active Directory (AD), AWS etc to address any roadblocks and ensure smooth project execution.

• Monitor and troubleshoot RPA bots in production, identifying and resolving errors to ensure smooth operation.

• Train and mentor business users on RPA capabilities.

• Manage client relationships and demonstrate the value of automation through workshops and demos.

• Create and maintain project documentation, including process design documents (PDDs), solution design documents (SDDs), and technical design documents (TDDs).

Continuously improve RPA processes for increased efficiency and scalability

experience in software development, analysis, testing, or a related field.

• Proven experience leading and delivering RPA projects.

• Expertise in RPA tools like UiPath, Power Automate and/or Blue Prism, Automation Anywhere.

• Experience with Agile methodologies.

• Strong analytical and problem-solving skills.

• Excellent communication, collaboration, and presentation skills.

• Experience managing and coaching teams.

• Experience with change and stakeholder management is a plus

· A minimum of 5 years’ experience in IT

· At least a bachelor’s degree in computer science or equivalent.

· Should have good experience in micro services API development, and good knowledge in Java framework.

· Preferable with Core Banking back ground

· Knowledge in Silver lake Core Banking System (SIBS) Deposit Module is a plus

Do you have what it takes to lead a team?

At INNOVATION ORGANIZATION, we are a sales & marketing agency that have extensive experience and knowledge that we bring to every project, serving clients from a wide variety of industries such as telecommunications, financial services, technology, fundraising, lifestyle and energy.

Our partner clients includes Singtel, Singapore Heart Foundation, MooMoo, City Energy and the list goes on.

Roles & Responsibilties

• Lead and manage a team
• Interact with clients and spearhead campaigns
• Team player but able to work independently

What We Provide

• 1 to 1 Trainings / Workshops (Personal Growth)
• Travel opportunities to overseas office (Sponsored)
• Performance-Based Pay Structure (Uncapped earnings)
  

If you think you have what it takes and wants to know more, apply now and we will get back to you sooner.

PRINCIPAL ACCOUNTABILITIES

Warehouse Lead is responsible in oversee day to day operations in the warehouse & supporting production materials need. Ensures all inventories are received, processed and stored in a safe, efficient and timely manner. Ensure proper documentation of the warehouse for records and traceability. Coordinates daily activities of a team of procurement, planning, warehouse man on receiving and dispatch of goods to production, quality inspection and its respective location. Develop the team by focusing on individual performance and support requirements to achieve high standards, whilst fostering a culture of working safely

JOB RESPONSIBILITIES

1. Develops, implements, and maintains all of the procedures and protocols in regard to proper inventory control for the purpose of maintaining accurate financial information.

2. Perform cycle count to assist parts deterioration and maintain inventory accuracy as per process procedure.

3. Work closely with Supply Chain to Ensure all goods receive are correct

4. Perform GR/GI for goods/service and ensure documents provided to Finance are correct for payment processing

5. Tracking of incoming and outgoing goods.

6. Lead the warehouse storeman to ensure proper training and guidance is provided

7. Worked with planning to review overall schedule and provide task and schedule to warehouse if extra support is needed.

8. Work closely with planning team to execute materials issue to production line and supporting production activity if there any urgent case related to warehouse call.

9. Overall responsible in maintaining the accuracy and on time kitting and delivery and Good received materials.

10. Coordinate with Quality for items received that requires Incoming Inspection

11. Maintain proper tagging and labelling of warehouse inventory parts.

12. Identify any systems improvements and make recommendations for Change

13. Preparing and analysing monthly/ quarterly inventory reports for upper management

14. Review ways to reduce waste

15. Ensures 5S is implemented in the work area.

16. Adheres company’s guidelines with regards to Safety and Quality.

17. Complies to Company Code of Business Conduct.

18. Support and participate in company-wide or departmental programs such as:

· Total Quality Management, Lean Manufacturing

· Social Activities

REQUIRED COMPETENCIES

1. Must complete minimum training required specified in Employee Qualification and OJT Form No. S 1-026F.

2. Ensures Accountability – holding self and others accountable to meet commitments

3. Customer focus – Building strong customer relationships and delivering customer-centric solutions.

QUALIFICATION GUIDE

1. Education: Minimum ITE/Nitec graduate

2. Communication: Able to speak and read Basic English

3. Experience : with minimum Solid 3 years’ work experience in warehouse operations

4. Hardware/Software: min 3 years in experience in using Warehouse Management System or ERP

Operations Lead

An operations lead position is available at Respiree Inc. The purpose of this role is to support the installation, training, customer service support and maintenance of Respiree devices and software platform for US based customers which can include hospitals and homes.

Responsibilities:

• Support the installation of devices and software platform in hospital setting
• Preparation and support the training of use of devices and software platform in hospital setting
• Provide customer service support to customers post installation
• Provice maintenance support to customers post installation

Requirements:

• Degree in Life Science, engineering or related discipline
• Degree in Nursing or Certification as an Allied Health Professional is a bonus
• 1-3 years of experience in healthcare operations and/or regulatory compliance
• Knowledge of the life-science and/or healthcare sector within US
• Good communication skills
• Driven personality

Food Preparation

· Prepare food according to the Company standard procedures.

· Assist in cooking and food preparation

· Prepare cold foods and raw foods, slice meat, and wash vegetable

· Stir and strain soups and sauces

· Butcher and clean fowl, fish, and poultry to prepare for cooking or serving

Kitchen Operation

· Ensure kitchen operations are carried smoothly and effectively

· Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas

· Responsible for inventory management to ensure sufficient stock for operation efficiency

Hygiene and Workplace Safety Management

· Ensure kitchen cleanliness, food hygiene and kitchen safety practices

People Management

· Lead team and problem solving

· Allocate work to junior kitchen cooks

Equipment Management

· Responsible for kitchen equipment maintenance

· Perform other reasonable job duties as requested by Superior

Administration

· Assist superior in administrative duties

APIX Platform is a Fintech company focused on accelerating growth in the financial services industry. The company owns and operates the APIX Platform, an ecosystem that enables collaboration between Financial Institutions, Fintechs, Educational Institutions, and developers. Through technological enablement and digitization, Synfindo helps Financial Institutions accelerate innovation, enhance customer solutions and access new market segments.

We are seeking a highly motivated and experienced Engineering Lead to join our dynamic team. In this critical role, you will play a pivotal part in shaping the technical direction and leading the development of our cutting-edge fintech platform. You will be responsible for managing and mentoring a team of talented engineers, ensuring the delivery of high-quality software, and driving innovation across all engineering initiatives.

• Lead the engineering strategy and execution for core products from concept to delivery, ensuring that all future development initiatives align with the company’s overarching objectives and available resources.
• Oversee the software development lifecycle for projects following the Agile methodology, establishing requirements, objectives, and timelines for both front-end and back-end development, Quality Assurance testing, and implementation.
• Foster continuous exploration, innovation, and delivery of product features.
• Maintain a balance between a minimum viable product (MVP) approach and scalability, while outlining the roadmap to market.
• Uphold our product and customer service level agreements (SLAs) while collaborating with engineers to adhere to schedules and deliver quality milestones, minimizing outages and incidents.
• Collaborate with cross-functional engineering, business, go-to-market, and operational teams to facilitate scaling efforts.
• Assess the reliability and performance of all internal systems to recommend potential enhancements.
• Ensure the integration of engineering-based information security requirements throughout the project lifecycle, maintaining compliance with security protocols that include regular vulnerability assessments, penetration testing, and application security measures.
• Recruit engineers and manage their training programs.
• Introduce and implement cutting-edge technologies.
• Work in conjunction with external stakeholders to establish new integrations and tools.
• Review and revise policies pertaining to internal systems and equipment.

• Strong hands-on experience in software engineering from conceptualising to deliver. Ideally you should possess at least 7-8 years of prior experience in team leadership capacity, leading and mentoring junior engineers as a subject matter expert/technical lead
• Proficient in developing and managing cloud-native platforms and distributed systems. Fluency in following tech stacks:
• Frontend: Built using React, HTML5, CSS, and JavaScript.
• Backend: Developed using Go, managed by Amazon Elastic Kubernetes Service (EKS) on AWS.
• Database: Amazon Relational Database Service (RDS) Postgres.
• Infrastructure Management: backups of the database, object storage, and Kubernetes.
• configurations are stored in a separate AWS account to ensure data integrity and availability.
• Experienced in collaborating with cross-functional leaders and teams to build and oversee complex, large-scale projects
• Thrives in a start-up environment where rapid change is the norm, and you possess the freedom along with responsibility and accountability for outcomes
• Focused on fostering positive transformations in working environments
• Skilled at influencing and managing executive stakeholders
• Able to cultivate an inclusive culture where everyone feels a sense of belonging
• Experienced in building, leading, and collaborating with distributed teams

About the Client

Our client is one of the reputed MNC firms in Singapore

Responsibilities

• Responsible for installing, configuring, testing and maintaining Informatica PowerCenter software
• Responsible for reviewing and understanding requirements and translating them into high-level and low-level documentation including source to target mapping
• Responsible for building of data mappings, sessions and workflows to meet requirements (Informatica 10.x or higher)
• Responsible for development of job schedules that integrate the upstream and downstream systems (e.g. Control-M)
• Responsible for unit testing, debugging, and performance testing, with key focus on data accuracy and integrity
• Accountable for on-time delivery of all documentation, design, build, testing, and deployment according to the work breakdown structures
• Work with production support teams as required to support production activities, including production migrations, continuity testing, environment migration activities
• Must have impeccable written and oral communication skills down to the mapping documentation level

Key skill Requirements

• Minimum 4 years or above with the relevant experience
• Proficiency in Informatica PowerCenter 10.x or higher preferably in a Unix (Linux/AIX) environment with AS400/Oracle sources and targets.
• Must have experience in Oracle 19c or higher (SQL*Plus, PL/SQL)/Experience in Unix Shell Scripting (Linux/AIX)
• Experience Job scheduling tools like Control-M
• Good to have experience in Change Control Management tools & Visio
• Have experience on all stages of Software Development Life Cycle (SDLC)
• Able to do requirement gathering, impact analysis, ETL mapping, build, unit testing, support SIT/UAT/Production.

Interested candidates, who wish to apply for the above position, please send in your resume to: [email protected]

We regret to inform that only shortlisted candidates will be contacted

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 EA Registration No. R1547247 (Jyothi Chandrakanth Kamath)

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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The ICC Academy is ICC’s educational arm and supports our mission by providing a wide range of specialised certification programmes, short-online courses and customisable workshops for professionals and businesses operating internationally. We have trained thousands of professionals in more than 100 countries and our qualifications are recognised and accredited globally.

We are currently recruiting a Technology Lead to oversee projects in the ICC Academy’s technology portfolio, developing a thorough understanding of business processes, rules, data flows, and system impacts. In close contact with the Technology Director, you will work with key systems, services, and data to enhance the learning management system, e-commerce, student information system, and exam proctoring platforms.

The role

· Engage in all stages of the software development life cycle including design, development, integration, testing, deployment, maintenance, and customer support for intricate systems.

· Serve as a single point of contact for users regarding all technical queries, analyse issues, develop a trouble shooting policy and research/implement resolutions.

· Manage cloud infrastructure and services such as Microsoft Azure and Cloudflare.

· Manage the integrations with related platforms (LMS, e-commerce, proctoring, certification etc.).

· Embrace an "automation first" mindset, aiming to minimise manual tasks, improve processes and optimise the operations of support team.

· Provide administrative support across applications as needed.

· Proactively monitor the payments to provide support on the e-commerce platform and the payment gateways.

· Research, identify, design, and implement new technology solutions to support ICC Academy’s ambitions and future requirements.

· Ensure proper documentation, notification, escalation, tracking, and follow up of incidents/requests are conducted in a timely manner.

Your profile

Do not hesitate to apply if you:

· Hold a diploma or bachelor’s degree in computer science, computer engineering, information technology, or a related discipline.

· Have a minimum of four years of experience in software development, implementation, and support. Experience in data analysis and visualisation is preferred.

· Have in-depth knowledge of SQL Databases (MySQL & MS SQL), PHP, MVC/Web services, REST API, Bootstrap, and frameworks like Node.js.

· Are hands-on and highly motivated with a desire to continually enhance technical skills.

· Demonstrate excellent technical skills, attention to detail, and ability to adhere to deadlines.

· Are a team player with great interpersonal skills who is innovative and results-oriented.

· Are an organised self-starter with the ability to work autonomously.

· Are experienced in Agile Scrum methodology.

· Familiarity with data analytics solutions, Microsoft technologies, and Business Intelligence is an advantage.

Terms and conditions

Estimated start date: As soon as possible

Department: Global Partnerships and Development

Location: ICC Academy, Singapore

How to apply: Please make sure to include the following in your application:

• Your CV in English (two pages maximum);
• A one-page cover letter highlighting your skills, motivation and experience relevant for the position.

At ICC, we make business work for everyone, every day, everywhere. And when we say “everyone”, we mean it. We celebrate the diversity of our people and strive to inspire acceptance, cultivate a culture where difference matters, inclusion is essential, and equality of opportunity is for everyone.