• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

• Participate in the annual performance and rewards cycle including performance appraisals, salary increments, promotions and bonus payments
• Support the review and development of rewards framework and practices (e.g. compensation and benefits benchmarking, salary structure review)
• Manage the implementation of employee benefits programmes (e.g. annual group insurance renewals)
• Provide data support for rewards related exercises and projects (e.g. annual budgeting exercise and ad-hoc cost projections)
• Apply data analytics to provide periodical reporting on HR Dashboard
• Support the strategic review and implementation of HR systems through streamlining existing HR work processes with relevant stakeholders
• Act as the primary point of contact for HR system maintenance (e.g. upgrades/releases, fixes and necessary education to end-users) and system changes/enhancements to maximise data accuracy and work efficiency
• Perform regular data audits and validation in supporting data integrity and consistency

• Degree in Human Resource Management, Business Management or any related discipline
• Preferably minimum 4 years of work experience in Compensation and Benefits, prior experience in HRIS (e.g. frontier ehr software) maintenance and enhancement would be advantageous
• Highly analytical and meticulous with an eye for numbers & details
• Proficient in Excel and other MS 365 Office applications, Power BI and AI knowledge would be desirable, but not a must
• A resourceful team player with excellent project management, problem-solving, interpersonal and communication skills
• Able to maintain confidentiality in handling of employee data
• Able to multi-task in a dynamic and fast-paced environment

The Restaurant Manager of Butcher’s Block is responsible to support the Restaurant General Manager for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. As Restaurant Manager, you will be responsible for stepping up in the absence of the Restaurant General Manager to fulfil the role as the “face” and ambassador of the restaurant, leading the venue’s personality and soul. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Ability to work independently and with minimal supervision.
• Highly organised with strong analytical and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remains within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external guests.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organisation together with Chef In-charge.
• Maintains a productive climate and confidently motivates, mobilises, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritises, organises and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with Talent & Culture.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Restaurant Chef In-charge.
• Develops pre-opening training schedule in coordination with Restaurant Chef In-charge.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and updates evaluation criteria for smooth opening.
• Creates simulation schedules, menus and critique forms in coordination with Restaurant Chef In-Charge.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations in coordination with Restaurant Chef In-Charge.
• Creates restaurant Standard Operating Procedures.
• Establishes minimum/maximum of guest supplies in coordination with Restaurant Chef In-Charge.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Restaurant Chef In-Charge.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operation.
• Assigns the Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timelines of deliverables.
• Maintains consistency in quality of food, beverage and service above all else in coordination with Restaurant Chef In-Charge.
• Attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and superior knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Revises and updates the outlet SOP annually.
• Is present in the operation during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds and maintains loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service and culinary team to personalise guest experience and in accordance to Hotel standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, team members, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to maintain consistent service standards while executing a collaborative and enabling leadership style. Conducts regular team meetings, provides trainings, arranges examinations and provides learning opportunities for all team members to reach highest standards and skill levels.
• Coaches and trains team members to prepare them to move to the next level within 14 – 24 months.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using varied coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Reviews work performance of all colleagues to assure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provide a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Food & Beverage Operations Manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Displays the knowledge and confidence to represent the brand and promote the outlet.
• Is comfortable being a media personality with all public statements being subject to approval and supervision of the Management and Marketing Communications team.
• Answers questions and attends to queries or feedback regarding the restaurant comfortably and confidently.
• Provides recommendations to Management about potential sources of incremental revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of labour and operating.
• Submits regular restaurant revenue and expense forecasts.
• Submits monthly sales analysis with respective improvement recommendations/action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistenly develops in self-learning and development of own skills and knowledge.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and maintained.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Candidate's Profile

Knowledge and Experience

• Bachelor Degree in Food and Beverage/Hospitality Management or extensive hands-on experience in similar restaurant concept.
• Minimum of 5 years of experience in the hotel or free-standing restaurant and bar environment, minimum 2 years in similar position.
• Prior work experience in Asia, Singapore or Southeast Asia preferred.
• Accustomed to and comfortable with media exposure.
• Strong working knowledge of Microsoft Office.
• Oral and written fluency in English and an additional language.
• Involvement in reservations and understanding of Revenue Management processes.
• Thrives in large scale operation and high volume operation.
• Detailed knowledge of culinary trends.
• Strong understanding of sustainability.
• Familiar with LQA and Forbes standards.

Competencies

• Extrovert, sociable, and avid representing the outlet and the Raffles brand.
• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders.
• Service oriented with an eye for details, passion and innovative for Food & Beverage.
• Ability to work effectively and contribute in a team across divisional borders.
• Good presentation and influencing skills.
• Able to work and thrive within a culturally diverse environment.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative in dynamic environment.
• Self-motivated and energetic.
• Flexible and adaptable to different working locations.
• Inspiring and people person.
• Commitment to professional and brand values.
• Visionary - able to lead the team to continuous improvement.
• Innovates and sets trends.
• Demonstrates sophistication, humbleness, personality, charisma, confidence, professional etiquette and pride.
• Builds strong rapport and coordinates actions together with Restaurant Chef In-Charge.
• Sense of urgency and able to priorities.
• Good business acumen.

Restaurant Profile

Butcher’s Block is an avant-garde wood-fire dining experience, expressing the elemental affinity and finesse of cooking with wood-fire. Helmed by new Chef de Cuisine Jordan Keao, who was born and raised in Hawaii where cooking, fishing, hunting and farming are a part of everyday life, it exhibits the highest quality of produce, meats and seafood sourced from around the world translated through fire. Feast your eyes on premium meats hanging in the Meat Vault and over 200 exciting wine labels, including a good selection of natural wines, in the Wine Library.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Roles & Responsibilities

The Restaurant Manager is responsible for overseeing the daily operations of the restaurant, ensuring a high level of customer satisfaction, managing staff, and maintaining the overall quality of service. This role requires strong leadership skills, a customer-oriented mindset, and the ability to manage financial aspects of the restaurant effectively.

Job Description:

Operations Management:

- Oversee the day-to-day operations of the restaurant, including opening and closing procedures.

- Ensure compliance with health, safety, and sanitation standards.

- Monitor inventory levels and order supplies as needed.

- Coordinate with kitchen staff to ensure timely and accurate food preparation.

Staff Management:

- Recruit, hire, train, and supervise restaurant staff.

- Schedule shifts and manage labor costs.

- Conduct regular performance reviews and provide ongoing training and development.

- Foster a positive and inclusive work environment.

Customer Service:

- Ensure high levels of customer satisfaction by providing excellent service.

- Handle customer complaints and resolve issues promptly and effectively.

- Monitor online reviews and feedback, and implement improvements as needed.

Key Requirements:

- Extensive (10+ years) in international restaurant concepts

- Proven pre-opening experience and knowledge to work seamlessly with the Directors to successfully plan and manage the pre-opening of a new restaurant

- Previous working experience with WILD HONEY - this is critical as our business is highly complex and takes years to master

- Outstanding and proven guest relations abilities

- Able to manage difficult situations in the moment and when they arise

- Outstanding and proven communication skills with excellent English in both verbal and written form

- Operations knowledge and ability to manage the day-to-day functioning of the restaurants

- A high level peerless individual to partner to the Directors to help oversee and manage the operations (see below)

- Detailed working knowledge of REVEL POS System, RESERVATIONS, YIELD MANAGEMENT including menu programming and back-end reports

- Proven ability to manage and meet company goals and financial targets

- Willingness to work weekends, evenings and PH

- Able to build long term relationships with staff and guests and build up a loyal client base

Note:

Due to manpower constraints, only shortlisted candidates will be contacted.

• Overall in-charge of all Technical Staff and to coordinate on Departments’ requirements. Ensure the smooth management and operations of the RP’s facilities such as laboratories, studios, XLC and TRCC.
• Provide direction and co-ordinate all related matters and report to RP on manpower charges and payment claims via monthly reports. This should include:
• Leave plans of Technical Staff and covering arrangements.
• New and/ or rolled over Incident(s) with details and status that had occurred in the preceding month(s) and provide recommendations to resolve the issues.
• In the event where any deployed Technical Staff is absent from duty, the Technical Manager shall be responsible to ensure service standards to RP are maintained by immediately updating RP and providing a suitable stand-in with the relevant skillsets. The Technical Manager shall consolidate and report these cases in the monthly report.
• Coordinate with the Technical Staff of the Department and responsible for managing and monitoring overall service requirements to ensure satisfactory service levels are met.
• Manage and supervise the team of Technical Staff of the assigned Department in carrying out duties specified in the Contract.
• Assume the role as the key contact person for the assigned department in laboratory operation and management matters and in providing technical support.
• Work with RP to ensure facilities and equipment problems are promptly followed-through and resolved.
• Ensure continuous support to assigned School/ Department by managing knowledge transfer among the Technical Staff.
• Direct and co-ordinate all other technical support matters including HR administration of staff, installation and testing of equipment, technical personnel training, logistic support, documentation preparation and operation start-up.
• Assist in working with external vendors and internal departments to ensure proper technical setup and support service levels are met.
• Undertake any other technical support-related duties stipulated by assigned Department.

This APAC role is based in the Regional Office in Singapore.

Job Overview:

We are seeking a highly skilled and experienced candidate in Technical Architecture & Application management to oversee the development, implementation, and maintenance of software applications at regional level within our organization spread across multiple countries and vendors. The ideal candidate will have a strong background in software development, project management, team leadership, and retail business acumen with a focus on delivering high-quality software solutions that meet the needs of our business.

Key Responsibilities but not limited to:

1. Technical Leadership:

· Lead the technical architecture design, development, implementation, and maintenance of application systems.

· Stay abreast of industry trends, emerging technologies, and best practices to drive innovation and efficiency.

· Provide strategic direction and technical expertise in the development, implementation, and maintenance of retail business applications.

· Collaborate with cross-functional teams to ensure alignment of technical solutions with business objectives.

· Provide solutions to business problems in cost cost-effective manner.

2. Retail Business Focus:

· Understand the retail business landscape and collaborate with stakeholders to identify opportunities for leveraging technology to drive business growth and efficiency.

· Develop and implement application strategies that support the unique needs of the retail industry.

· Monitor performance metrics and KPIs to identify areas for improvement and implement strategic initiatives to optimize retail business applications.

· Analyse market trends and make informed strategic decisions.

3. Team Management:

· Lead and mentor a diverse team of IT professionals across multiple countries, fostering a culture of collaboration, accountability, and continuous learning.

· Define team goals with performance metrics and provide regular feedback and coaching to ensure high levels of productivity and engagement.

· Manage resource allocation and workload distribution to optimize team efficiency and effectiveness.

· Ability to work in various time zones and manage vendors from multiple time zones.

4. Project Management:

· Oversee the planning, execution, and delivery of projects, ensuring adherence to timelines, budget, and quality standards.

· Identify and mitigate project risks and escalate issues as necessary to ensure timely resolution.

· Collaborate with internal and external stakeholders to prioritize project requirements and deliverables.

5. Relationship Management:

· Cultivate strong relationships with key stakeholders, including business leaders, vendors, and partners to ensure alignment of priorities and effective collaboration.

· Serve as a trusted advisor to senior management on application-related matters, providing insights and recommendations to support decision-making.

6. Cross-functional Collaboration:

· Work closely with cross-functional teams, including but not limited to, Operations, Sales, Marketing, and Finance to align application strategies with business objectives.

· Facilitate communication and collaboration between multiple country, regional, and global IT teams to drive consistency and standardization.

· Act as a bridge between IT and business stakeholders, ensuring effective communication and understanding of technical requirements and challenges.

Qualifications:

- Minimum of 8+ years of experience in hands-on technical roles, with a focus on b2b and b2c applications development with Enterprise Standards.

- Bachelor’s degree in computer science or information technology.

- 7+ years of hands-on experience in technologies of OutSystems, Java Hibernate, ASP.NET MVC, .Net Core, C#, JavaScript, Entity Framework, REST APIs, web services, Talend, ADF, and Power Bi.

- 4+ years of hands-on experience in Deploying & Managing Servers, Storage, and applications in Azure, Oracle & AWS Clouds.

- 3+ years of hands-on experience in OutSystems development and hands-on experience in Integration with Legacy Systems and custom Extension development.

- Certification as an OutSystems Architecture Specialist is a must.

- Good Knowledge of Oracle Retail Xstore and Customer Engagement is a must.

- Good debugging and troubleshooting skills using IDEs such as Visual Studio & Eclipse.

- Provide Solutions and validate the effort estimation from External vendors to meet the business and budget requirements.

- Experience in Implementing multiple software solutions and projects implemented in the organization by in-house team and external Vendors.

- Hands-on experience in VAPT fixes, Performance Improvements, Security Fixes, and Server Optimizations.

- Good Knowledge of Retail systems like ERP, CRM, Omnichannel, and Marketplace business processes is good to have.

- Good to have knowledge of tools such as – TFS, Azure DevOps, and Jenkins.

- Proficient in the usage and administration of MS SQL, MYSQL, & Oracle Databases.

- Proficient in Middleware and Integrations with multiple Enterprise Systems using MuleSoft and legacy tools.

- Ability to troubleshoot complex technical issues and provide effective solutions.

- Familiar with end-to-end software development cycle, including design, testing, implementation, security audit, and maintenance.

- Excellent understanding of technical management, information analysis, and computer hardware/software systems.

- Proven track record of successfully managing IT teams across multiple countries, with onsite/offshore models, and managing the delivery.

- Extensive knowledge of retail business processes and industry best practices, with the ability to translate business requirements into technical solutions.

- Excellent project management skills, including the ability to plan, execute, and monitor complex projects in a fast-paced environment.

- Strong communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.

- Demonstrated ability to think strategically, analyze data, and make data-driven decisions.

- Awareness of cybersecurity best practices and principles to implement across multiple applications and govern them.

- Develop technical documentation (HLD, LLD), gap analysis between the current state and the desired future state.

- Communicate concepts, architectures, solution approach options, and evaluations through effective diagrams and written materials.

- Defining delivery approach, plan, and staffing.

Mosaic Play Academy

Reporting to the Director of Mosaic Academy on administration and operational matters, this role is a dedicated to working closely with the team at Mosaic Play Academy to run the daily operations of the academy, be involved with parental engagement, and manage delivery and quality of the programmes on a day-to-day basis.

Operations Management:

• Oversee daily operations of the academy including monitoring and managing staff schedules to ensure adequate coverage and compliance with operational requirements.
• Implement and enforce operational policies and procedures.
• Ensure the quality of student care services, including academic support, recreational activities, and meal services.
• Manage the academy's facilities, ensuring they are well-maintained, safe, and conducive for all activities.

Parent Engagement:

• Foster, maintain regular and positive communication with parents or guardians, and addressing concerns, fostering a positive and collaborative relationship.
• Plan and organise parent engagement events, workshops, and meetings to enhance parental involvement in the student care community.
• Collaborate with parents to address their feedback and suggestions.
• Use feedback to make continuous improvements and enhance parent satisfaction.

Administration Task:

• Recruit, train, and supervise academy staff.
• Conduct regular performance evaluations and provide constructive feedback.
• Manage the budget for the academy, including expenses related to staffing, supplies, and facilities.
• Maintain accurate and up-to-date records of student attendance, enrolment, and other relevant data.
• Oversee the enrolment process, including admissions, registration, and orientation for new students.
• Collaborate with the marketing team to promote the academy and attract new enrolment.

Qualifications and Requirements:

1. A degree from a respective institution or equivalent.
2. At least 2 – 3 years of relevant working experience in a similar role within an organisation, bonus if it’s within the education industry
3. Proficient in basic productivity tools i.e., MS Office (Word, Excel and PowerPoint)
4. Ability to work effectively in a cross-functional and unstructured environment.
5. Committed to fostering a culture of continuous improvement and excellence.
6. Excellent interpersonal and communication skills, with the ability to engage with parents, staff, and the broader community.
7. Knowledge of relevant regulations and standards governing student care centres.
8. Good communication, interpersonal skills and classroom management skills
9. Organised, detailed and proactive.

Working hours:
Mondays – Fridays
8am – 6pm

Find out more about Mosaic Play Academy:
Linkedin: https://www.linkedin.com/showcase/mosaic-play-academy-mpa/
Instagram: https://www.instagram.com/mosaicplayacademy/
Website: https://mosaicplayacademy.sg/

•⁠ ⁠Supervises and coordinates activities of the employees to ensure that the club is running efficiently and profitably.

•⁠ ⁠Responsible for the rehearsal, audition and selection process for all candidate applying for the performing artiste position.

•⁠ ⁠Monitor the on-stage performance levels of all performing artistes monthly and feedback to the artiste for corrective measures (when necessary).

•⁠ ⁠Enforcing discipline and accept zero tolerance.

•⁠ ⁠Represent the performing artistes to attend all management meetings.

•⁠ ⁠Ensures the hospitality of the guest.

•⁠ ⁠Assists in interviewing, hiring, and training applicants/employees.

•⁠ ⁠Plans, assigns, and directs work.

•⁠ ⁠Appraises good performance of employees.

•⁠ ⁠Coaches poor performance of employees.

•⁠ ⁠Negotiating contracts and fee, booking venue and handling publicity.

•⁠ ⁠Foster and strengthen teamwork.

•⁠ ⁠Addresses complaints and resolves problems.

•⁠ ⁠Must be prepared to work during weekends and public holidays

The Role:

• Develop and implement a comprehensive SEO (Search Engine Optimization) strategy to increase organic traffic, rankings, and conversions.
• Conduct keyword research to identify opportunities and ensure content aligns with the search intent of our target audience, including HR Managers and business decision-makers.
• Optimize website structure, on-page elements, and content to improve search engine rankings.
• Manage technical SEO aspects, including site speed, crawlability, mobile-friendliness, and indexation.
• Collaborate with the content team to create SEO-friendly content that drives engagement and supports lead generation.
• Monitor, analyse, and report on SEO performance using tools like Google Analytics, Search Console, and SEMrush.
• Stay up-to-date with the latest SEO trends, algorithm changes, and best practices to ensure our strategies remain effective and competitive.
• Conduct regular SEO audits to identify areas for improvement and implement necessary changes.
• Build and execute link-building strategies to enhance domain authority and online presence.
• Coordinate with web developers to implement necessary changes and improvements on the website.
• Understand buyer personas and leverage insights to create targeted SEO strategies that align with their needs and behaviours.

What Do You Need to Have?

• Candidates need to possess a Bachelor’s Degree in Marketing, Digital Marketing, Business, or a related field.
• Candidates MUST possess minimum of 5 years of direct SEO experience, preferably from technology (SaaS) industry or Professional Services (outsourcing) industry in a B2B environment.
• In-depth knowledge of search engine algorithms, ranking factors, and SEO best practices.
• Proficiency in SEO tools such as Google Analytics, Google Search Console, SEMrush, etc.
• Strong understanding of technical SEO and experience working with web developers.
• Excellent analytical skills and ability to interpret data to make informed decisions.
• Strong communication skills, with the ability to collaborate effectively across teams.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Self-motivated with a results-driven mindset.

If you think you fulfilled the job criteria above, please send your updated CV to [email protected]

We would love to hear from you! Please note that only shortlisted candidates will be notified.

Job Description:

We are looking for a driven and enthusiastic Scalp Consultant/Manager to join our team. In this role, you will build strong relationships with clients, provide expert advice on hair and scalp care, and be responsible for achieving individual and team sales targets. You will have the opportunity to be part of a vibrant environment where you can grow professionally and achieve great results while helping customers feel their best.

Roles & Responsibilities:

• Build rapport and maintain effective relationships with clients.
• Provide professional advice on hair and scalp treatments.
• Achieve and exceed individual sales targets.
• Collaborate with team members to achieve team sales goals.
• Handle outlet administrative duties and ensure smooth daily operations.

Benefits:

• Attractive Salary & Benefits: Earn up to $4,500, plus monthly commissions and incentives.
• Work-Life Balance: Enjoy 6 off days per month with manageable working hours.
• Career Growth: Become part of a passionate team in the hair and scalp treatment industry.
• Hands-on Expertise: Utilize and develop your skills by providing professional scalp consultations to customers.

The successful candidate will work in a team and required to:

• Prepare timely and accurate monthly, quarterly and yearly financial statements for local and multinational companies which include preparation of budget and variance analysis, diagnostic assessment or health check, through the use of computerised accounting and ratio analysis solutions.
• Manage both local and multinational companies payroll for their staff which include compliance of all applicable taxes and government regulations.
• Provide in-depth accounting and financial advise to clients.
• Keep track of expenses reporting and GST application& submission of GST returns

We welcome you to join and grow with us, if you possess:

• Professional qualifications / Accounting degree recognised by ISCA
• Minimum 5 to 8 years of relevant experience in accounting and advisory field
• Abreast with the latest technical and accounting standards such as SFRS, IFRS and US GAAP
• Ability to plan and manage teams
• Good and sound knowledge of outsourcing environment
• Service-oriented and commercially focused, we seek confident, extremely well-organised candidates who can analyse and make things happen, and work effectively in a highly motivated environment.

Responsibilities:

• Lead and manage a team of professional staff.
• Provide excellent client service and ensure deliverables timelines are met.
• Responsible for billings, fee negotiations and recovery for each client engagement.
• Review payroll, related forms as well as year-end remuneration returns for a portfolio of clients.
• Review current process flow for improvements and assist in the implementation of recommendations.
• Build strategic client relationship with existing / potential clients to generate pipeline of leads.
• Drive business development and new business growth
• Ensure compliance to SOPs and regulatory updates.
• Execute client service excellence at all times.
• Monitor credit control, regular review, responsible for debts collection and work with Finance to manage doubtful debts.
• Coach team members to set standard client communication protocol eg. all communication with clients are supported by emails, document agreed action steps, responsibilities and deadlines.
• Evaluate direct reports and review overall employees' performance appraisal during the annual review exercise for Singapore .

Requirements:

• Business Degree or diploma
• Minimum 5 years of payroll experience in a service provider environment is required
• Experienced in leading and managing at least 3 – 5 team members
• Preferably with Prosoft and/or other payroll software experience
• Strong spreadsheet skills (Excel) and good knowledge of Word
• Ability to work independently and as a team
• Strong problem solving skills
• Strong written and verbal communication skills
• Excellent organizational skills
• Client service oriented and able to interact with clients at ease
• Able to work in harmony with co-workers
• Drive for results
• Determination and persistence

• Report to Technical Manager on the primary services specified in the Contract. Manage and supervise the team of Technical Staff of the assigned Department in carrying out duties specified in the Contract.
• Assume the role as the key contact person for the assigned department in laboratory operation and management matters and in providing technical support.
• Work with RP to ensure facilities and equipment problems are promptly followed-through and resolved.
• Ensure continuous support to assigned School/ Department by managing knowledge transfer among the Technical Staff.
• Direct and co-ordinate all other technical support matters including HR administration of staff, installation and testing of equipment, technical personnel training, logistic support, documentation preparation and operation start-up.
• Assist in working with external vendors and internal departments to ensure proper technical setup and support service levels are met. Deputy Technical Manager shall report any service lapses to the Technical Manager.
• Undertake any other technical support-related duties stipulated by assigned Department

We are partnering with a prominent multinational financial services company in Singapore to fill a role dedicated to providing comprehensive corporate secretarial support, aimed at strengthening the effectiveness and efficiency of the Group Secretariat function.

Job Responsibilities:

• Maintenance of records, registers and other relevant documents required by applicable regulations and guidelines.
• Compiling meeting materials and attending to all meeting-related logistics.
• Attending to logistics and arrangements for board and shareholder meetings.
• Updating of statutory registers, corporate information and Secretariat records.
• ACRA filings for group companies.
• Drafting Board and Board Committee minutes and resolutions in writing.
• Assisting in the preparation of AGM, Annual Reports and Letter to Shareholders.
• Responding to director / shareholder/ stakeholder queries.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.
• Performing any duties and responsibilities as may be assigned from time to time.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Job Requirements:

• At least 5 years of corporate secretariat experience in a publicly listed company, ideally within a financial institution or a reputable organization/service provider.
• Solid working knowledge of the Companies Act, SGX-ST Listing Rules, and the Code of Corporate Governance (CG); familiarity with CG guidelines and MAS regulations is highly preferred.
• Detail-oriented and well-organized in documentation and record-keeping.
• Ability to work independently while collaborating effectively to achieve departmental goals.
• Excellent interpersonal skills.
• Proactive and committed to meeting timelines and completing tasks effectively.
• Adaptable and open to new responsibilities and challenges as they arise.
• Demonstrates high integrity, accountability for work, and a positive attitude toward teamwork.
• Shows initiative in improving existing processes and is flexible in adapting to change.

Job Responsibilities:

• Develop and Execute Sales Strategies: Create and implement effective sales plans to meet revenue targets and grow the customer base.
• Identify New Business: Conduct market research, networking, and cold-calling to identify and engage potential customers, managing the entire sales cycle from lead generation to closing deals.
• Build Strong Client Relationships: Establish and maintain strong connections with key decision-makers, such as shippers, manufacturers, and distributors, while understanding their needs to provide tailored logistics solutions.
• Prepare month-end sales reports

Requirements:

• Minimum Diploma qualification with at least 5 years of sales-experience (hunter) in freight forwarding or logistics.
• Self-driven and motivated individual, results-oriented and able to work towards tight deadlines with a strong sense of responsibility.
• Dynamic, self-motivated and persevering
• Possess strong analytical and problem-handling skills
• Possess very good communication, interpersonal and negotiation skills
• Demonstrates strong sense of initiative with the ability to work independently as well as a team player.

Our client ST Engineering is seeking a Testing Commissioning Manager for rail and road projects.

Details as follows:

Testing & Commissioning Manager

Job Description:

• Developing testing & commissioning plans and procedures for SCADA systems

• Conducting site visits to ensure that SCADA systems are installed according to design specifications

• Conducting testing to ensure that the system is functioning safely and efficiently

• Identifying and resolving issues that may arise during the commissioning process.

• Lead and develop the respective ownership of all activities pertaining to commissioning which will involve partial oversight of project engineers and site supervisors as it pertains to commissioning scope.

• Review and acknowledge/approve on all project documents including design drawings, equipment submittal, specifications, quality control plan and understand project requirements pertaining to start-up and commissioning compliances

• Participate in the key design reviews such as P&ID, Equipment Layout, and HAZOP to ensure that the pre-commissioning and commissioning requirements are incorporated into the design of the facilities

• Schedule and execute all the required inspections and tests are being carried out in accordance with the approved plan and keep proper documentation.

• Liaise and coordinate with system provider, contractors and authorities, to establish the testing & commissioning schedule.

• Organize and lead the integrated test meetings with internal and external parties

• Development of Test & Commissioning Plans and Integrated Test Plans

• Ensuring that all systems and components are tested in accordance with project requirements

• Analyzing test results and identifying any issues or deficiencies

• Working closely with system provider / sub-contractor, design and construction teams to resolve any technical issues during testing and commissioning

• Preparing and maintaining comprehensive documentation, including test reports and commissioning records

• Ensuring compliance with safety regulations and quality standards during testing and commissioning activities

Job Requirement:

• Bachelor Degree in Electrical Engineering/Computer Engineering and minimum 3-5 years of relevant working experience in testing & commissioning of SCADA system and building services

• Knowledge and experience of the Rail / Infrastructure Industry

• Experience in developing and implementing testing and commissioning plan

• Extensive knowledge of industrial standards / guidance’s / good practice

• Strong knowledge of health, safety and environmental regulations

• Capable of reading electrical drawings, construction drawings and 3D BIM Modelling

• Good interpersonal, planning, analytical and problem-solving skill

• Able to work independently

• Knowledge in BIM / AutoCAD skills will be an advantage

• Good oral and written communication skills

• Good Microsoft office knowledge and skills

Location: Ang Mo Kio

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

• Leading and managing a sales team
• Providing guidance, training, and mentorship
• Setting sales quotas and goals
• Creating sales plans
• Analyzing sales data
• Assigning sales territories
• Developing and implementing sales strategies
• Managing budgets
• Continuously iterate on and improve upon sales processes.
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Responsibilities:

• Act as a major point of contact within the firm for the client together with the partner. This includes responding quickly to, as well as anticipating, client requests/needs, keeping clients informed of progress in relation to all aspects of the service provided and maintaining regular contact with clients.
• Build and maintain strong relationships with clients at senior levels, being a principal point of contact throughout the year. Develop a strong commercial understanding of the clients’ businesses.
• Complete assignments within agreed budgets and timescales and identify opportunities for additional billings.
• Ensure that the firm’s risk management and quality control procedures are adhered to at all times.
• Identify and recognize business and sales opportunities with new and existing clients, and inform the partner and client as appropriate.
• Support partners and senior managers in the development of new business relationships and business proposals through high level sales and marketing activity.
• Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees.

Requirements:

• Degree in Accounting, ACCA, CPA or its equivalent which is recognized by ISCA.
• At least 6-8 years of audit experience preferably in a medium-size accounting firm.
• Proven ability to lead a team and develop business opportunities
• Minimum 2 years of managerial experience preferable from a large CPA firm
• Minimum 5 years of relevant experience in CPA firms and experience in IPOs, due diligence and special advisory services would be advantageous.
• Knowledge of business trends, emerging technical and industry developments.
• Excellent leadership and project management skills
• Advanced written and verbal communication skills
• Able to manage multiple engagements and deadline-driven.

The successful candidate will work in a team providing tax compliance and advisory services to a mixed portfolio of corporate and individual clients.

Responsibilities include:

• Provide tax compliance, assessment and advisory services
• Oversee the entire engagements which includes but not limited to work plan, scheduling, budgeting, staff management, etc
• Be the point of contact between tax authorities and clients in answering and resolving issues
• Develop strategies to solve complex technical challenges
• Train, coach, and supervise staff
• Be actively involved to help identify and research on tax issues

We are constantly seeking for dedicated talents to join our practice. To be part of our team, you should possess:

• Professional qualifications / Accounting degree recognised by ISCA
• Minimum 5 to 8 years of relevant experience in CPA firms
• Abreast with the latest technical and tax standards around the world
• Ability to lead and manage teams
• Good command of English with excellent written and verbal communication skills, and good interpersonal skills;
• Service-oriented and commercially focused, confident, extremely well-organised and can analyse and make things happen, and work effectively in a highly motivated environment.

Role purpose:

• Level consulting, financial analysis and modelling skills, in areas of financial restructuring and forensic investigations.
• Identify issues affecting business operations and profitability and working as a team to resolve issues.
• Maximize business values and realization of assets for benefit of stakeholders.
• Analyze records and transactions to gather evidence for litigation support purposes.

Principle accountabilities:

• Manage day-to-day operations of engagements
• Assets and inventory checks
• Review and analyze books and records
• Adjudication of claims by creditors
• Prepare cash flow forecasts
• Be prepared to work in a team environment and are expected to manage discrete aspects of work streams
• Require creativity, resourcefulness, and independent judgement
• Be meticulous and analytical
• Develop solutions to problems and provide value to clients
• Draft sections of reports
• Monitor statutory requirements and deadlines
• Advise clients in restructuring, insolvency and litigation support engagements
• Participate in complex negotiations on behalf of our clients.
• Be part of a team that is involved in investigating affairs of complaints, analyzing causes of underperformance and business performance of corporate clients for the purposes of debt restructuring and restoring value for stakeholders.
• Be part of a team that gathers expert evidence and advice in legal proceedings and forensic assignments, including fact finding financial and non-financial reviews
• Advise on strategic business decisions such as optimizing the balance between risk, available capital, and stakeholder value in a business group
• Conduct fraud and other forensic investigations
• Incorporating the use of forensic technology as well as providing litigation support to lawyers in commercial disputes
• Other areas of work include winding down the affairs of companies.

Requirements:

• Degree in Accounting, ACCA, CPA or equivalent qualification recognized by ISCA.
• At least 4 years of work experience in a similar field or in audit or other advisory experience.
• Positive attitude, meticulous and analytical.
• Ability to work independently, communicate effectively and possess strong interpersonal skills.
• Proficiency in both written and spoken English.

We invite highly motivated, dynamic professionals to join our Financial Services Group.

Our Financial Services Team serves our clients in the banking, capital markets and asset management industries and offer a wide range of services, including:

• statutory audit for financial institutions
• regulatory & compliance advisory
• corporate governance and risk management services
• internal audit and control framework

As a Assistant Manager / Manager, you will be required to:

• conduct risk-based audit and compliance review for financial institutions
• provide regulatory & compliance advisory and assist clients to develop regulatory & compliance framework
• assist clients in the development and implementation of good corporate governance practices and control process
• coach/train staff

We are looking for talented individuals to join and grow with us, if you possess:

• Professional qualifications / degree in Accountancy or Business Law
• Minimum 4-8 years of relevant experience in financial industry
• Familiar with local regulatory requirement for the financial institutions
• Analytical, strong verbal and written communication skills
• Self-motivated and good inter-personal skills
• Good knowledge of MS Office Application, including Word, Excel, PowerPoint
• Certified Internal Auditor (CIA) / Chartered Financial Analyst (CFA) qualification added advantage
• Service-oriented and commercially focused, confident, extremely well-organised and can analyse and make things happen, and work effectively in a highly motivated environment.

A provider of comprehensive security solutions in Singapore, is seeking a dynamic and results-driven Business Development Manager to join our team. With a strong reputation for delivering top-tier security services, we are dedicated to protecting our clients' assets and ensuring peace of mind.

In this role, you will be responsible for expanding our customer base and driving revenue growth by identifying new business opportunities, developing and implementing effective sales strategies, and building and maintaining strong relationships with clients. If you're passionate about the security industry and thrive in a fast-paced, growth-oriented environment, we want to hear from you.

Responsibilities

• Identify new business opportunities by researching and analyzing market trends and customer needs in the security industry.
• Build and maintain strong relationships with new and existing clients to meet sales targets and drive revenue growth.
• Conduct market research to understand potential clients and the competitive landscape.
• Create and deliver compelling sales proposals that showcase the value of our security services.
• Develop and implement pricing strategies to optimize profitability, including competitive analysis and pricing optimization.
• Collaborate with the operations team to ensure service delivery aligns with client needs and expectations.
• Strategize business expansion, balancing financial goals with customer satisfaction.
• Attend industry events and networking sessions to promote company services and build business relationships.
• Prepare regular reports on sales performance, market trends, and competitor activity.
• Work closely with senior leadership to support the company’s strategic goals and vision.

Requirements

• 3-5 years proven experience in the security industry, with a strong understanding of market trends, services, and client needs.
• Established network of business contacts within the security sector, with the ability to leverage these relationships to drive business growth.
• Track record of success in sales, business development, or account management, particularly in achieving revenue targets.
• Strong negotiation and presentation skills, with the ability to create compelling proposals and close deals.
• Ability to conduct market research and competitive analysis to identify new business opportunities.
• Excellent communication and relationship-building skills to maintain strong client relationships and foster new connections.
• Strategic thinking with experience in developing and implementing pricing strategies and business expansion plans.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.

Benefits:

• Salary negotiable based on experience and industry expertise.
• Performance-based incentives to reward high achievers and drive growth.
• A dynamic and growth-focused work environment, with opportunities to influence strategic direction and business expansion.
• Collaboration with senior leadership, providing exposure to high-level decision-making.
• Flexibility and autonomy in managing client relationships and business development initiatives.

EA License No : 06C4642 | EA Reg No : R23118801 Grace Tam

Kindly note that only shortlisted candidates will be notified.

What You'll Do

• Responsible for managing business development in one or more countries, regions, or industries. Serves as the relationship manager for multiple complex partner relationships.
• Performs market analyses and business-development activities to drive profitable sales volume.

​

How You'll Do It

• Manages new and existing partnerships to develop opportunities for growth and profitability.
• Partners internally and externally to identify, develop, and implement new business opportunities.
• Drives transaction volume and experience of existing partners in order to drive profitable growth.
• Develop and execute effective market strategy to grow overall card acceptance and/or issuing portfolio.

Qualifications You'll Need

The Basics

• Bachelor's Degree in Business, Finance, or Marketing
• 8+ years of experience in Payments, Relationship Management, or Marketing
• In lieu of a degree, 10+ years of experience in Payments, Relationship Management, or Marketing

Bonus Points If You Have

• Master's Degree in Business, Finance, or Marketing
• Experience in Asian Markets, specifically Thailand
• Multilingual

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Integrated Information Technology Services (IITS)
• Lead the planning and execution of project
• Manage project plan, schedule, budget and resources
• Manage project team, stakeholders, vendors and outsourcing contracts
• Monitor and report project status to the project steering committee, stakeholders and team
• Deliver project and system documentation according to the Project Development Methodology
• Form good user relations by cultivating trust and building good rapport with users
• Value-add by providing advice on best practices in using appropriate technology
• Review and improving work processes; facilitate and support users' change management process
• Influence alignment of changes with the overall organisation goals
• Conduct post implementation reviews to gather users' feedback
• Assist supervisor to review and QC team members' deliverables

• Degree / Diploma in Computer Science or IT
• At least 8 years of relevant work experience, with a proven track record and minimum 5 years of hands-on experience as a project manager
• Extensive project leadership / management experience and proficient in project management methodology, techniques and tools
• Certification in Project Management (e.g. PMP, CITPM) preferred
• Experience in business process management (preferably in human resources, financial and procurement administration) will be advantageous
• Good knowledge of software development life cycles and structured project development methodology
• Excellent communication (oral and written), interpersonal, conflict management and negotiation skills
• Strong critical thinking and problem solving skills
• Ability to multi-task and take on concurrent projects

#LI-JN1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

1. Staff Management

• Hire, train, and schedule staff
• Monitor staff performance and provide feedback
• Maintain staff morale and productivity

2. Customer Service

• Handle customer inquiries, complaints, and special requests
• Build and maintain customer relationships
• Ensure high levels of client satisfaction

3. Operations Management

• Oversee inventory and product stock
• Maintain cleanliness and organization of the shop
• Handle daily cash flow and payment transactions

4. Financial & Budget Management

• Set and manage sales targets
• Monitor expenses and manage the shop’s budget
• Develop pricing strategies and promotions

5. Marketing & Promotion

• Plan in-store promotions and events
• Manage social media and online presence
• Build partnerships with local businesses

6. Administrative Duties

• Maintain accurate records (attendance, bookings, sales)
• Ensure compliance with health, safety, and legal regulations

7. Service Innovation

• Introduce new services and products
• Coordinate staff training and development

8. Problem-Solving

• Resolve customer complaints and conflicts
• Handle emergencies and operational issues