Roles & Responsibilities
We are seeking an accomplished Cleaning Operations Manager to oversee and coordinate cleaning operations while maintaining a strong rapport with clients to guarantee the delivery of top-tier services. Your primary duties will involve ensuring that our teams strictly adhere to safety protocols during all cleaning operations, facilitating the budget planning process to ensure the smooth execution of operations, and meticulously evaluating pertinent data to recommend enhancements for the cleaning processes.
Job Description
As the Cleaning Operations Manager, you will have the following key responsibilities:
Supervision: Oversee the tasks of chambermaids, ensuring that they perform housekeeping duties systematically and uphold the cleanliness standards, including maintaining common areas in compliance with established work requirements.
Physical Requirements: Be physically capable of lifting objects weighing up to 25kg and pushing or pulling loads of approximately 100kg. Your role may also entail physically demanding activities such as carrying furnitures, dusting, wiping, sweeping, mopping, waste handling, as well as basic gardening and grass cutting.
Flexibility and Mobility: Travel to multiple client sites in a single day as required, demonstrating flexibility and effective time management. Adapt to various working environments, ensuring smooth coordination of cleaning activities across all assigned locations.
Effective Communication: Utilize excellent communication skills when interacting with a diverse range of stakeholders, including guests, employees, and third parties. Your interactions should consistently reflect positively on the hotel, its brand, and the company.
Manual Work: Engage in activities that require frequent bending, stooping, kneeling, standing, climbing stairs, and moving throughout the facility. You will also handle various objects and equipment to maintain the facility's cleanliness.
Administrative Tasks: Demonstrate proficiency in reading and writing abilities through the use of Microsoft Office software. This is essential for tasks such as completing paperwork, generating management reports, interpreting results, giving, and receiving instructions, as well as providing training as needed.
Safety Oversight: Ensure that all duties performed by Supervisors and Cleaners align with their job descriptions and adhere to all relevant health and safety requirements. Conduct regular site inspections to ensure staff adhere to job descriptions, safety regulations, and client expectations.
Requirements
To excel in this role, you should meet the following requirements:
Performance Under Pressure: Exhibit a strong willingness to perform effectively even under high-pressure situations. You should be self-motivated, possess high energy, and maintain enthusiasm for your work.
Flexible Work Hours: Be prepared to work flexible hours, including rotating shifts (7am to 3pm, 3pm to 11pm, or 11pm to 7am), weekends, and public holidays, as assigned.
Cleaning Expertise: Possess knowledge of cleaning and sanitation processes and standards.
Equipment Proficiency: Be skilled in the operation of cleaning machinery, including but not limited to Hi-jet, Single Dice, Ride on scrubber, Push behind scrubber, and Robotic scrubber.
Outdoor Work: Be willing to work outdoors, as some projects may involve outdoor environments.
Experience: Have a minimum of 10 years of experience in Hotel housekeeping or relevant roles within 5-star hotels.
This position is ideal for individuals with strong multitasking abilities who enjoy working across different environments. If you are highly motivated, skilled in cleaning management, and ready to ensure high standards of cleanliness across various client sites, we invite you to apply to become part of our dynamic team.
Join our team and contribute to our commitment to providing exceptional cleaning services while upholding the highest standards of quality and safety
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