Roles and Responsibilities

• Coordinating and managing the team, overseeing all end-to-end operations as well as conduct training for new team members.
• Improve processes and systems to strengthen grant governance and enhance operational efficiency
• On a daily basis, lead the team to perform Post Application Check (PAC) list which includes all newly approved applications/assessments and/or existing applications/assessments that are pending amendments.
• On a monthly basis, lead the team to perform Disbursement List (DL) check which includes all beneficiaries/assessors who are eligible to receive monthly payouts. Perform a second independent check on the DL to verify eligibility checks are conducted accurately and payment months are computed correctly.

Job Requirements

• Degree in Business Administration, Accounting, Finance or equivalent with at least 5 years of relevant Audit, Accounting, Finance or Business experience
• At least 5 years of experience in team management with at least 2 years of managerial experience.
• Experience in public sector grants and claims processing would be an advantage;
• A strong team player with good supervisory, people management and communications skills; and
• Strong problem solving and critical thinking skills.
• Proficient in Microsoft Word, Excel and PowerPoint
• Possess strong interpersonal and communication skills, business acumen, and high level of integrity to serve the stakeholders.

Company’s Profile

As an international leader with over 100 years established in the HVAC/ACMV industry, they provide state-of-the-art equipment, systems and solutions to their customers. With their primary focus on being environmentally friendly, their heating and cooling systems are equipped with groundbreaking technology. They are rapidly expanding and are hiring for an Account Manager (Sales) to contribute to their success.

Location: Jurong East

Working Hours: Mon – Fri, 9am to 6pm

Benefits

• VB - more than 4 months
• $1000 transport allowance (if possess own car)
• AL starting from 16 days

Responsibilities:

• Promote and propose Chiller related equipment to building consultants and contractors
• Account Management - responsible for building, developing and maintaining long term customer relationships. Maximize account penetration and customer retention.
• Identify potential opportunities & develop solutions with existing & new customers
• Update forecast timely into the system
• Negotiates value, addresses resistance, and close the sales.
• Identify our unique selling points and differentiate us as a preferred supplier

Requirements

• Degree in Mechanical/Electrical engineering
• Preferably 2-3 years in Engineering sales, experience in HVAC industry is a plus

Your recruiter for this job: WhatsApp Celine @ 8494 0873 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Interested candidates may apply directly as well. For more job opportunities, follow SnatchJobs on Telegram: https://t.me/sgfulltimers

Celine Chan | R21103433

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Job Summary

The people here at Apple don’t just create products — we build the kind of wonder that’s revolutionized entire industries. It’s the diversity of our people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it! Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. Join the Apple Retail Online VOC team and be at the forefront of shaping the digital shopping experience for our customers around the world. We're looking for a candidate with a deep understanding of the needs and preferences of online shoppers, a customer-centric attitude, and the ability to distill complex information into clear and actionable insights.

Key Qualifications

• To be considered for this role, you must have at least 2 years of experience in the roles of RCC Trainer, Contact Center Coach, QPM, Supervisor, or Area Manager. This experience should be current.
• Embrace an empathetic approach and put yourself in the customer's shoes. Your ability to understand their perspective is paramount. While leveraging Apple's data resources is vital, trust your intuition to guide you in shaping customer experiences that truly resonate.
• Dive deep into the customer experience by analyzing various factors, including context, expectations, content, functionality, delivery options, and payment methods. Use research teams, data analysis tools, reporting dashboards, and self- service methods to identify and address customer experience challenges effectively.
• Synthesize, synthesize, synthesize! Bring together diverse information sources to uncover the root causes of problems and identify effective solutions. Your talent for distilling complex issues into clear, easy-to-understand narratives and delivering persuasive presentations to senior executives will be invaluable.
• Navigate Apple's complex ecosystem by collaborating cross-functionally, both within and outside Apple Retail. Solving customer issues often requires contributions from numerous individuals across the company. Work collaboratively to lead change and successfully implement projects.
• Makes space to listen, learn, and amplify diverse perspectives and experiences. Actively seeking out opportunities to champion and celebrate inclusion and diversity.
• Fluent in English in order to work across regional teams
• Proficient Mandarin skills (verbal, reading & writing), as the working content will predominantly be written in Chinese

Description

If you're passionate about driving customer-centric transformation, possess a keen eye for detail, and excel at connecting data for actionable insights, we invite you to apply. Join Apple in making a tangible impact on customer satisfaction and loyalty.

• Utilize data analysis and collaborate effectively across teams to identify transformational opportunities.
• Gain a deep understanding of e-commerce trends in APAC and articulate market services, including purchase flows, communications, payments, and deliveries.
• Improve the clarity of our messaging while preserving Apple's brand across channels.
• Collaborate with Product Management and Operations as a local customer expert.
• Present customer insights to senior executives and communicate nuances driving APAC customer experiences.
• Establish comprehensive connections within Apple to address Voice of Customer (VOC) issues.
• Work closely with Contact Center and Operations to resolve non-capital level issues.
• Leverage your unique perspective to identify solutions that benefit customers by analyzing vast data sources.

Education

BS/BA degree, MS/MA/MBA a plus extensive experience in a customer-focused role in e-commerce

Sales:

• Build valued and trusted relationships with prospect and clients.
• Well verse with the company’s product services to ensure that prospective / existing clients and families are provided with up-to-date information regarding care solutions and lifestyle options that are on offer
• Identify potential sales opportunities
• Manage sales pipeline including forecasting, engaging, nurturing, and reporting.
• Support the operation teams by referring leads to the relevant team, maintaining key relationships, by promoting relevant services to new/existing clients.
• Respond to the needs of prospective clients, residents, families, and visitors
• Handle visits to the facilities and required to host visitors/ invited guests.
• To generate revenue and increase customer base.
• Work with operations team to plan and develop consumer communication along the client’s journey from pre care to post care.
• Monitor and track effectiveness of marketing initiatives.

Job Requirements:

• a minimum of 3 years of consumer sales experience preferable in premium hospitality or healthcare industry.
• Ability to interact with elderly clients/residents who are highly susceptible to common illness without posting additional health risks and must maintain a professional appearance.
• Excellent written and oral communications skills
• Comfortable and confident in presenting to public, engaging internal and external stakeholders.
• Able to project highly professional image at all time.
• The role needs to versatile, able to interact effectively with multi-disciplinary clinical teams and cross functional teams, possessed efficient and effective co-ordination knowledge and skills.
• Able to work weekends or evenings for site visit when required.