Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Position Summary:

Consulting Senior Managers oversee the formulation and implementation of strategic recommendations to improve the performance of Bain’s clients. Consulting Principals assume responsibility for the case team’s value creation through the analytical process, build and maintain client relationships, and provide leadership, coaching and supervision to case team members.

Responsibilities:

• Identify the value creation opportunities with the client situation. Provide intellectual leadership to the team to ensure the highest quality analytic and conceptual output.
• Build and maintain consensus with the client on objectives, critical issues, workplan, implications, recommendations, and implementation plan. Develop client commitment to recommendations and implementation plans.
• Effectively manage the formal and informal professional development of the case team members. Promote each member’s development through skill planning, coaching, and performance feedback.
• Clearly allocate the responsibilities among case team members, balancing the fulfillment of case team goals with the professional growth and satisfaction of individuals.
• Contribute to key firm-building initiatives and activities (e.g. involvement in Practice/Capability Area knowledge building efforts, mentoring, recruiting, and training).
• Work collaboratively as member of a case team and with other colleagues.

Qualifications:

• BA/Advanced degree preferred with at least seven years previous work experience
• Strong analytic, logic and interpersonal skills
• High level of motivation
• Ability to exercise business judgment, to communicate persuasive conclusions and insights, and to build client relationships
• Ability to project poise, confidence and maturity in both internal and external situations
• Ability to effectively supervise/manage team members
• Ability to meet deadlines, often within very tight timeframes
• Ability to serve a full range of client assignments

Summary

You will be responsible for developing and executing comprehensive marketing and communications strategies to create awareness, generate interest, and build excitement for the hotel brand.

Job Responsibilities

• Collaborate with the management team to develop and establish the hotel brand identity, positioning, and messaging that aligns with the target market and overall business objectives.
• Assist the Marketing Manager to develop and execute strategic marketing plans to promote the hotel's pre-opening phase.
• Identify target segments and create innovative marketing campaigns to drive brand awareness, attract potential guests, and maximize occupancy.
• Manage the hotel's digital marketing initiatives, including website development, search engine optimization (SEO), content creation, social media engagement, and online advertising. Ensure a strong online presence across various platforms and drive traffic to the hotel's website.
• Plan and implement offline marketing activities, such as print advertisements, outdoor signage, direct mail campaigns, and partnerships with local businesses and organizations to reach the target audience effectively.
• Develop and maintain relationships with media outlets, journalists, and influencers to generate positive media coverage. Draft press releases, organize press events, and coordinate media visits to showcase the hotel's unique offerings and generate media exposure.
• Ensure timely clippings of all news and coverages for all campaigns and to report results to stakeholders and make data-driven recommendations.
• Create and oversee the production of marketing collaterals, including brochures, presentations, promotional materials, and other branded items. Ensure consistency in messaging and branding across all materials.
• Conduct market research to identify industry trends, competitive landscape, and customer preferences. Utilize data and insights to refine marketing strategies, identify new opportunities, and stay ahead of market trends.
• Develop and manage the marketing budget, ensuring optimal allocation of resources across various marketing channels and activities. Monitor and analyze the effectiveness of marketing campaigns and provide regular reports to management.
• Work closely with cross-functional teams, including Sales, Revenue Management, and Operations, to align marketing efforts with overall business objectives and support pre-opening activities.
• Collaborate with internal stakeholders to ensure consistent messaging and deliver a seamless guest experience.

Qualifications and Experience

• Bachelor's degree in Marketing, Communications, or a related field.
• Proven experience in marketing and communications, preferably within the hospitality industry or pre-opening environments.
• Strong understanding of marketing principles, branding, and digital marketing strategies.
• Excellent written and verbal communication skills, with the ability to create compelling content and engage diverse audiences.
• Proficiency in digital marketing tools, social media platforms, and web analytics.
• Ability to think creatively, identify target market segments, and develop innovative marketing campaigns.
• Strong project management skills, with the ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Knowledge of market research techniques and data analysis.
• Attention to detail and a commitment to maintaining brand standards.
• Proficiency in design and video taking with strong project management and organisational skills.
• Familiarity with hotel reservation systems and customer relationship management (CRM) tools is a plus.

Here's a phenomenal job opportunity for you to join us on an exciting journey to improve trade planning & execution and accelerate business growth for the LEGO brand across India & emerging Asia markets!

No relocation assistance is offered for this position.

Play your part in our team succeeding

The overall focus is to accelerate business growth via recruiting kids and adults by improving the understanding of LEGO brand value proposition, enhancing coolness perception, and improving engagement across physical & online retail channels.

This role is part of the BU marketing organization, which includes Brand Marketing, Digital Marketing, and Trade Marketing – reporting to the BU Marketing Director. The team is highly collaborative, dynamic and energetic, espousing the values and behaviors of the LEGO Group.

Core Responsibilities

• Lead the creation and development of the entire retail marketing strategy: assortment strategy, in-store planograms & merchandising, promotion strategy, drive period campaigns, & in-store activations – as per aligned consumer audience & channel priorities, to help deliver consumer sales KPIs.
• Build positive relationships with key customers & distributors to help achieve Customer Pulse KPI
• People management and Development of trade marketing team of two people based remotely. Help drive total BU People Pulse KPI by recognizing victories, addressing challenges and developing people.
• Oversee mall events toolkit and assets sharing with agencies/distributor partners by local development or sourcing from the region or another business unit
• Work closely with distributor partners / retailer marketing teams and guide them to strongly implement trade plans. Build channel differentiation where possible. Be a brand guardian and help drive traffic to retail partners.
• Analyze past & present performance on promotion planning & learn from other business units / brands to create strong marketing programs
• Input and co-shape the APAC Trade strategy in collaboration with APAC Trade Marketing Network across a diverse mix of channels: LEGO Certified Stores, eCommerce pure players, Toy Specialists & Department stores

Do you have what it takes?

• Bachelor’s degree in business/marketing or equivalent working experience would be preferred
• Minimum 8+ years' relevant marketing experience for consumer brands, preferable in retail context in branded goods industry in categories such as: Sports, Fashion/ Novelty Retail, FMCG, Snacks/Beverages
• Strong strategic and well-rounded end-to-end thinking—the ability to translate global/regional strategy into local priorities for Trade Marketing with a commercial attitude
• Proven results orientation with successful experience in decision making, data centricity, bravery to test hypothesis, a constantly learning approach, strong analytical and evaluation skills and ability to turn takeaways into action
• Strong collaborator and relationship builder; able to work across various internal functions and external partners to influence key decisions
• Proven cross-functional leadership skills, thriving in a team setting
• Able to navigate ambiguity with a solution-oriented mentality
• Strong ownership & Can-do attitude
• Effective presentation and writing skills with the ability to convey a compelling and concise message and to engage and inspire colleagues
• Track record of designing and rolling out innovative projects in the area of Trade Marketing via constant test-and-learn attitude is a strong plus
• Proficient in English, both written and spoken; knowledge of any local languages is a bonus.

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

Apply online at our LEGO Careers Portal today at: https://www.lego.com/en-sg/careers/job/senior-trade-marketing-manager-india-emerging-asia-ef26f791edd01000e6d05fdb33ff0000

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Position Summary:

Consulting Managers play both team leads and as members of case teams in roles that vary by the team’s objective. You are highly involved in the formulation, recommendation and implementation of strategic recommendations to improve the performance of Bain’s clients. They also provide leadership, coaching and supervision to case team members, alongside the leadership team within the case team.

Responsibilities:

• Take ownership and responsibility for assigned work streams related to the development, design and implementation of corporate business strategies, functional capabilities and enhanced client performance
• Utilize expertise to formulate strategic plans in areas such as: cost reduction; customer retention; process re-engineering; organizational design and effectiveness; market analysis, branding and definition; quality management; strategic acquisition and divestiture
• Analyze statistical and market data, perform financial analysis and cash flow/portfolio calculations, and develop experience curves, turnover and profit predictions
• Design sophisticated financial models to analyze and quantify time-based competition and cost behavior and to simulate implementation of strategic advice
• Confer with client personnel and conduct operational effectiveness reviews to assure smooth functioning of newly implemented practices, programs, and/or systems
• Work collaboratively as member of a case team and with other colleagues.

Qualifications and requirements:

• Advance degree (or BA with relevant work experience) preferred
• Strong analytic and logic skills
• Outstanding interpersonal skills; comfort in both leadership and support roles
• High level of motivation
• Ability to exercise business judgment and communicate persuasive conclusions and insights
• Ability to effectively present data and respond to questions from colleagues, teams, and clients (both in writing and verbally)
• Ability to project poise, confidence and maturity in both internal and external situations
• Ability to organize and prioritize numerous tasks and complete them within very tight timeframes
• Ability to serve a full range of client assignments

For more information on our full time opportunities, visit www.bain.com/careers
If you’re ready to do more than you think you can do, take a bold step toward Bain and we’ll walk that path with you.

Interested applicants will need to submit an application on JoinBain.com.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts. To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partner with key industry players, agencies and vendors
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
• Oversee and approve marketing material, from website banners to hard copy brochures and case studies
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals
• Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

• A Bachelor’s degree in marketing, business or any other relevant field
• Sound understanding of marketing fundamentals and tactics
• Creative thinking and problem-solving ability
• Leadership and project management skills
• Knowledge of digital marketing and social media marketing strategies
• Excellent verbal and non-verbal communication skills
• Proficiency with marketing tools and software
• Proficient in marketing research and statistical analysis
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description

Birmingham Academy is aggressively expanding and we are seeking a responsible and experience Student Recruitment Manager to join our private learning institution. As a key member of our team, you will be responsible for recruiting both local and international students and providing exceptional aftersales services.

Responsibilities:

1. Student Recruitment: Implement effective sales and marketing strategies to attract and recruit local and international students for our diploma and higher courses.
2. Lead Generation: Develop and maintain relationships with potential students, parents, educational consultants, and partner institutions to generate leads and referrals.
3. Admissions Process: Guide prospective students through the admissions process, including conducting consultations, providing accurate course information, and assisting with application procedures.
4. Conversion Management: Follow up on leads and inquiries promptly and efficiently, addressing any concerns or queries to convert them into enrolled students.
5. Relationship Building: Establish and maintain strong relationships with educational agents, schools, and other relevant stakeholders to enhance student recruitment efforts.
6. Market Research: Stay updated on market trends, competitor analysis, and industry developments to identify opportunities for growth and improvement in student recruitment strategies.
7. Assist in the processing of course applications according to EduTrust Guideline.
8. Manage Chinese parents/students enquiries and conduct pre-course couselling in Mandrain.
9. Perform any other responsibility assigned by the reporting manager and the management team.

Requirement:

• Minimumly Bachelor or equivalent with 3 years student recruitment experience;
• Excellent communication and interpersonal skills
• Highly efficient, able to multi-task and accurate in data entry
• Professional, meticulous, detail-oriented and able to work in a fast environment

As the Senior Manager/Assistant Director, IOC, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

Position Title: Manager, Customer Success

Location: Singapore

Your role

Digital Realty’s Customer Operations team is the front-line for all things pertaining to our customer’s experience. In the Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest customers. The successful candidate for this role will have a strong working knowledge of Data Center Operations, exert strong executive presence and be comfortable interacting with Senior Leaders from the world’s largest companies on a regular basis.

What you’ll do

• An ambassador – You will be an advocate for our customers. collaborate and align across global functions with complete transparency
• A catalyst – You will spark initiatives of change, success, and consistency
• A driver – You will be a reliable driver. We are on it, and we own it with a sense of urgency
• Owner – You will proactively communicate well and follow-through until we close the loop. You will exemplify trustworthiness and accountability
• A difference maker to our Customers and our Stakeholders
• Maintain a wholistic understanding of your customers portfolio; be proactive in anticipating their needs
• Execute life-cycle events throughout customer’s time with the company, including Closed Loop Management, Onboarding, Training, Implementation, Service Reviews, KPI/SLA Tracking, Escalations Management
• Leverage your relationship with customers along with our in-house tools/scorecards to ensure we are meeting all customer requirements and identifying ways to improve their experience with the company. Regularly meet with customers to ensure we are aligned with their needs.
• Partner with our Sales and Portfolio teams to execute renewal agreements and identify customer customers that may be candidates for expansion to colo, scale and/or hyperscale solutions.
• Proficiency in following competencies
• Critical Awareness (Exceptional organizational skills, Sense of Urgency, Time Management , Ensures accountability)
• Corporate Acumen (Executive savviness, Financial acumen, Thinking Global, Thinking about sales without being in sales)
• Communications (Responsive and Reliable, Sets expectations early and follows through often, Says no when appropriate, Solid written and verbal communications)
• Conflict Resolution (Deals well with conflict, Problem solver, Growth mind-set, Maintaining a positive attitude)
• Collaborative (Cross-functionally aligned, Trustworthy, Leveraging resources wisely, Self-awareness)
• and many more....

What you’ll need

• Bachelor’s degree in business, Marketing, IT/Engineering or a related field from a 4-year accredited university
• 5-7 Years’ Operations Experience, preferably working within Tech, Telecom, Network Operations or a related field
• Strong Understanding of Data Center Ops (e.g. – Fire Safety, Mechanical, Electrical) and the ability understand customer needs
• Proficiency in Microsoft Office Suite
• Familiarity with the following systems (Preferred but not required)
• SAP
• Yardi
• FNT
• DCIM
• Qualtrics
• Salesforce
• ServiceNow
• Microsoft BI
• Oracle
• Gainsight
  

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Requirements and skills

• BS/MS degree
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts. To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partner with key industry players, agencies and vendors
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
• Oversee and approve marketing material, from website banners to hard copy brochures and case studies
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals
• Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

• A Bachelor’s degree in marketing, business or any other relevant field
• Sound understanding of marketing fundamentals and tactics
• Creative thinking and problem-solving ability
• Leadership and project management skills
• Knowledge of digital marketing and social media marketing strategies
• Excellent verbal and non-verbal communication skills
• Proficiency with marketing tools and software
• Proficient in marketing research and statistical analysis
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Our Company would like to hire Administration Clerk with the following citerior:

1) able to handle marine customer for shipping.

2) knowledge of marine port procedure

3) take up phone call for marine customer

4) must be a team player

5) need to perform shift duties and standby duties

6) able to handle stress

OPERATION MANAGER JOB SCOPE:

Job Responsibilities includes a wide range of related to overseeing the daily operations of the restaurant.

1. Staff Management:Recruiting, hiring, and training new employees.
   Scheduling shifts and managing staff attendance.
   Conducting performance evaluations and providing feedback to employees.
   Ensuring that all staff members adhere to company policies and procedures.
   
2. Customer Service:Ensuring high-quality customer service standards are maintained at all times.
   Handling customer complaints and resolving issues in a timely and satisfactory manner.
   Implementing strategies to enhance the overall dining experience for customers.
   
3. Financial Management:Creating and managing budgets for various departments within the restaurant.
   Monitoring expenses and revenue streams to ensure profitability.
   Implementing cost-control measures to optimize financial performance.
   Analyzing financial reports and making strategic decisions based on the data.
   
4. Operations Management:Overseeing day-to-day operations to ensure smooth functioning of the restaurant.
   Managing inventory levels and ordering supplies as needed.
   Collaborating with the kitchen staff to develop and update menu offerings.
   Implementing health and safety protocols to maintain a clean and safe environment for both customers and staff.
   
5. Marketing and Promotion:Developing and implementing marketing strategies to attract new customers and retain existing ones.
   Collaborating with the marketing team to execute promotional campaigns and events.
   Utilizing social media and other marketing channels to increase the restaurant's visibility and customer base.
   
6. Compliance and Regulation:Ensuring compliance with all relevant laws and regulations governing the restaurant industry.
   Obtaining and maintaining necessary permits and licenses for the operation of the restaurant.
   Staying informed about changes in regulations and adjusting policies and procedures accordingly.
   
7. Performance Analysis and Improvement:Monitoring key performance indicators (KPIs) to assess the restaurant's performance.
   Identifying areas for improvement and implementing strategies to address them.
   Analyzing customer feedback and making adjustments to improve satisfaction levels.
   
8. Leadership and Team Development:Providing leadership and direction to the restaurant staff.
   Fostering a positive work environment and promoting teamwork and collaboration.
   Providing training and development opportunities to help staff members grow and succeed in their roles.
   

We needed someone who have a passion and work beyond the call of duties, required to work during weekends and Public holidays.

This position reports to Senior Deputy Director (Finance).

What is this role about?

We are looking for a Manager who will be responsible for the day-to-day accounting and finance function of a newly incorporated subsidiary. The Manager can look forward to an exciting and uniquely challenging career experience which allows him/her to wear many hats and operate with an “all hands-on deck” mentality.

• Because it is a newly incorporated subsidiary, you have the opportunity to be part of a small team of passionate people who care about their work and have a strong sense of mission. You will also work closely with the subsidiary’s leaders which will give you an unprecedented look into the realities of entrepreneurship.
• Beyond the practical business insights, being part of a newly incorporated subsidiary empowers you to have a greater influence over how the subsidiary operates. You will also be afforded the chance to propose your ideas for innovation and solutions for how the subsidiary can be more efficient.
• You will have the ability to learn quickly and contribute meaningfully to the success of the newly incorporated subsidiary.

Key Accountabilities

• Ensure accurate financial records are maintained, reporting deadlines are met, and prompt turnaround time.
• Provide value adding support, solve problems when issues arise and leverage on automations to speed up accounting processes.
• Keep abreast of evolving accounting standards and regulatory changes to ensure compliance.
• Deliver consistently quality and timely services to your stakeholders and handle various cross-functional leadership and collaboration tasks.

Descriptions of Job Role

• Review monthly general, sales and receipt journals.
• Review monthly bank reconciliations and audit schedules.
• Prepare monthly management report and ad-hoc board papers.
• Review quarterly GST and withholding tax filings.
• Review full-year & mid-year budgets and their monthly allocation.
• Prepare annual corporate tax estimated chargeable income filing.
• Prepare annual corporate tax schedules and review tax computation & form C prepared by tax agent.
• Prepare annual industry survey (services).
• Prepare annual audited financial statements and handle internal and external audit queries.
• Review procurement budget virements & temporary increases and perform housekeeping for unwanted/unfulfilled procurements.
• Schedule and configure reports & dashboards in Business Central.
• Cheque signatory and internet banking administrator.
• Put up funding requests, if any, to the Treasury Department of the Holding Company.
• Design and implement policies, procedures and guidelines to meet finance and treasury requirements of supporting business needs and ensure compliance.
• Participate in ad-hoc projects as required (e.g. new workstreams, new payment modes).

Skills and Qualifications

• Degree in Accounting or Finance or equivalent from a recognised university.
• Familiar with Singapore Financial Reporting Standards.
• Have a minimum 5-10 years experience in similar job functions.
• Have strong organisational and analytical skills, with a keen eye for detail.
• Strong communication skills (written and spoken).
• Must be proficient in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, accounting software and business intelligence tools. Knowledge of data analytics is a plus.
• System implementation experience and knowledge of Enterprise Finance & Accounting System.
• Enjoy working in a dynamic environment and providing financial insights using business intelligence tools.

This position reports to the Head (Member Relations).

Key Responsibilities

1) Membership Engagement & Community Building

- Plan, network and bring the legal community together during outreach events and activities.

- Oversee and represent SAL at key membership and industry events to increase awareness of SAL membership benefits and promotion of its products, events and services.

- Craft and design mentorship programme for SAL members.

2) SAL Products & Services Development

Partner representatives from SAL clusters in engaging with the SAL Committees to:

- Understand the industry’s professional issues and development needs.

- Gather member feedback to improve existing SAL offerings.

- Identify and assist in creating new initiatives, products, and services for SAL to deliver.

3) Marketing, Communications & Business Development

- Craft, lead and execute marketing plans for SAL’s outreach activities, products and services.

- Formulate a roadmap to foster networking among the legal community.

- Plan and conduct market research activities.

4) Data Analytics & Statistics

- Perform data and trend analysis to assess the quality and meaning of membership data in Singapore and overseas market.

- Ensure membership data and systems are complying to laws, data privacy regulations and government guidelines.

5) Membership Policies & Administration

- Assist Head (Member Relations) in providing perspectives and insights in guiding SAL membership policy development.

- Assist the membership admin team during key administrative periods.

- Perform any other duties as assigned.

Skills and Qualifications

- Bachelor’s degree in business marketing, communications, or law, with 3 to 5 years of relevant work experience.

- Experience in community engagements (bonus if within legal industry).

- Experience in marketing, business development, or legal.

- Good analytical and data literacy skills, with a flair for interpreting numbers and trends.

- Able to build positive and productive relationships with internal and external stakeholders.

- Able to engage confidently with large groups of people, demonstrating diplomacy and professionalism.

- Good interpersonal writing communications and presentation skills.

1. Operational Management:Oversee day-to-day operations of the coffee shop, ensuring smooth and efficient workflows.
   Monitor inventory levels, place orders for supplies, and manage stock rotation to minimize waste.
   Maintain cleanliness, hygiene, and safety standards in compliance with regulations.
   
2. Team Leadership:Recruit, train, and mentor staff members, fostering a positive and motivated work environment.
   Schedule shifts effectively, considering business needs and staff availability.
   Conduct performance evaluations and provide constructive feedback to team members.
   
3. Customer Service Excellence:Uphold high standards of customer service, ensuring guests receive a welcoming and enjoyable experience.
   Address customer inquiries, concerns, and complaints promptly and professionally.
   Implement strategies to enhance customer satisfaction and loyalty.
   
4. Menu Development and Quality Control:Collaborate with chefs and baristas to develop innovative menus that cater to diverse tastes and preferences.
   Ensure consistency and quality in food and beverage offerings, maintaining the brand's reputation for excellence.
   Monitor food presentation, portion sizes, and overall dining experience.
   
5. Financial Management:Develop and manage budgets, controlling costs and maximizing profitability.
   Analyze sales data and trends to identify opportunities for revenue growth.
   Implement pricing strategies and promotional activities to drive sales and meet targets.
   
6. Marketing and Promotion:Develop marketing initiatives to attract new customers and retain existing ones.
   Utilize social media platforms, email marketing, and other channels to promote the coffee shop and its offerings.
   Collaborate with the marketing team to execute campaigns and events effectively.
   

Requirements:

• Proven experience in a managerial role within the F&B industry, preferably in a coffee shop or similar establishment.
• Strong leadership and communication skills, with the ability to inspire and motivate a diverse team.
• Excellent customer service skills, with a passion for delivering exceptional guest experiences.
• Sound knowledge of coffee and food preparation techniques, along with a keen eye for quality.
• Solid understanding of financial management principles, including budgeting and cost control.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as required.

Job Responsibilities:

• Orders and Revenues Management: The department manager is responsible for supervising the attainment of crucial KPIs related to orders and revenues within the department. This involves overseeing sales, monitoring orders, ensuring prompt invoicing, and effectively managing revenue streams to align with departmental and divisional objectives.
• Source for New Business: The department manager will be tasked with identifying and pursuing opportunities for new business or revenue streams. This may involve market research, networking, prospecting, and developing strategies to attract new customers or expansion of current businesses.
• Manage Staff Well-Being and Trainings: Responsible for the well-being, development, and performance of their staff. This includes providing support, coaching, and feedback to employees, as well as organizing training and development programs to enhance their skills and competencies.
• Build Positive Relationships with Customers: Cultivating positive relationships with customers is crucial for business success. Department managers play a key role in ensuring customer satisfaction, addressing concerns, and building long-term relationships that contribute to customer loyalty and retention.

Job Requirements

• Knowledge in computer science, Information Technology, Business Administration, or related field; relevant certifications (e.g., PMP, ITIL) preferred.
• Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management.
• Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs).
• Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department.
• Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.
• Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.
• Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking and security.
• In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

In essence, the deputy department manager serves as a key support to the department manager, helping to ensure the smooth functioning of the department and the achievement of its goals and objectives.

• Assisting in Leadership: Supporting the department manager in providing leadership and direction to departmental staff, fostering a positive work environment, and maintaining morale.
• Operational Oversight: Assisting in overseeing day-to-day operations within the department, ensuring that tasks are completed efficiently and in accordance with customer as well as organizational policies and procedures.
• Team Management: Coordinating with the department manager to manage and allocate tasks among team members, providing guidance and support as needed to ensure productivity and high performance.
• Financial Management: Assisting in budgeting and financial management activities, such as monitoring expenses, tracking revenue, and ensuring that the department operates within budgetary constraints.
• Staff Development: Supporting the department manager in identifying training and development needs for departmental staff, facilitating training programs, and promoting professional growth opportunities.
• Problem-solving and Decision-making: Assisting in identifying and addressing challenges or issues that arise within the department and collaborating with the department manager to make informed decisions and implement solutions.
• Continual Improvement: Contributing to efforts aimed at identifying opportunities for process improvements, innovation, and efficiency enhancements within the department, and actively participating in initiatives to implement changes as needed.

Job Requirements

• Knowledge in computer science, Information Technology, or related field; advanced certifications (e.g., MCSE, RHCE) preferred.
• Experience in managing enterprise Linux (SUSE Linux) and Windows server environments in a complex IT infrastructure.
• Strong understanding of high availability and fault-tolerant system architectures, with experience in clustering, load balancing, and failover mechanisms.
• Hands-on experience with SQL database maintenance.
• Familiarity with network protocols, routing, and firewall configuration, particularly with Palo Alto, McAfee, and Checkpoint appliances.
• Experience with storage area networks (SAN) and SAN storage solutions
• Knowledge of Microsemi NTP (Network Time Protocol) for time synchronization across network devices.
• Manage a diverse range of hardware equipment, including Cisco switches, Sun Microsystems servers (X4170, X4170 M2), HPE ProLiant DL360 series servers (G7, G9, G10), and SAN storage solutions.
• Excellent communication and leadership skills, with the ability to effectively lead and motivate a diverse technical team.
• Strong problem-solving abilities and a proactive approach to identifying and resolving technical challenges.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

• Orders and Revenues Management: The department manager is responsible for supervising the attainment of crucial KPIs related to orders and revenues within the department. This involves overseeing sales, monitoring orders, ensuring prompt invoicing, and effectively managing revenue streams to align with departmental and divisional objectives.
• Source for New Business: The department manager will be tasked with identifying and pursuing opportunities for new business or revenue streams. This may involve market research, networking, prospecting, and developing strategies to attract new customers or expansion of current businesses.
• Manage Staff Well-Being and Trainings: Responsible for the well-being, development, and performance of their staff. This includes providing support, coaching, and feedback to employees, as well as organizing training and development programs to enhance their skills and competencies.
• Build Positive Relationships with Customers: Cultivating positive relationships with customers is crucial for business success. Department managers play a key role in ensuring customer satisfaction, addressing concerns, and building long-term relationships that contribute to customer loyalty and retention.

Job Requirements

• Knowledge in computer science, Information Technology, Business Administration, or related field; relevant certifications (e.g., PMP, ITIL) preferred.
• Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management.
• Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs).
• Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department.
• Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.
• Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.
• Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking and security.
• In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Description

As an individual contributor, the HR Senior Executive/ Assistant Manager oversees the full spectrum of HR functions ranging from compliance, policies, reviews and formulation of best practices.

Responsibilities include:

1) Recruitment, onboarding and offboarding

(i) Manage and facilitate the recruitment and selection process, including generation of HR related documents

(employment letters, confirmation letters etc) and work pass applications/renewal/cancellations.

(ii) Manage on-boarding process for new staff and offboarding process for resigned staff

(iii) Administer internship programme, including selection and training.

2) Compensation, benefits and leave administration

(iv) Ensure monthly payroll, bonuses and annual merit increment are processed timely and accurately.

(v) Ensure CPF and foreign worker levy submission to relevant government agencies is accurate and timely.

(vi) Manage employee income tax matters, government paid leave submissions and other wage related grants.

(vii) Manage, oversee and verify employee’s benefits, overtime, allowances and other compensation and ensure

that SCWO is in compliance with the latest MOM regulations.

(viii) Administer leave records and insurance claims.

3) Performance appraisal and Training & Development

(ix) Manage the annual performance appraisal exercise, rewards and recognition schemes, talent retention and

related programs.

(x) Source, develop, establish, implement and lead organisational training programme activities and framework

(e.g. team building sessions, functional trainings).

4) HR policy

(xi) Develop and implement robust HR policies and procedures to ensure effective delivery of HR processes and

compliance with statutory regulations and sharing of best practices in the non-for-profit environment.

(xii) Provide guidance and interpretation of HR policies to employees.

5) Other duties

(xiii) Manage SCWO’s insurance policies for both the organisation and employees

(xiv) Assume the CorpPass administrator role and is responsible for timely addition and deletion of employee

accounts.

(xv) Participate in government surveys, if required

(xvi) Bridge management and employee relations by addressing demands, grievances or other issues

(xvii) Provide staff cost inputs for annual budgeting, forecasting, monthly reporting and year-end close etc

(xviii) Prepare regular reports to management

(xix) Perform any other duties as requested by the management.

Requirements

· Bachelor’s degree or equivalent in HR management.

· Minimum 3-5 years of demonstrated experience (preferably a generalist) with some working exposure in not-for-

profit organizations.

· Good knowledge of employment law and legislative requirements.

· Proficiency in MS office products MS Word, PowerPoint and Excel.

· Excellent communication and interpersonal skills, with the ability to connect well with various levels of

employees, including handling difficult conversations.

· Prior knowledge and experience in justlogin software is an advantage

· Strong multi-tasking, problem-solving and time management skills.