Etiqa Insurance Singapore is looking for a dynamic individual to join our Finance Operations team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

SCOPE OVERVIEW

• To support daily operation tasks (Policy refund/Claims payment & Commission) and assist team members.
• Attend policy-related queries from various departments timely.
• Review and post month-end journals.
• Monitor and ensure the accuracy and timeliness of transactions to meet month-end closing deadlines.
• Review payments, commission and policy related analysis.
• Review Bank and Balance Sheet Reconciliation in timely manner.
• Establish and maintain Standard Operating Procedures
• Participate and assist in system enhancements.
• Provide feedback to the Finance department on how to strengthen on internal controls and improve processes.
• Any other jobs assigned by the company.

REQUIREMENTS

• Degree in Accountancy and qualifications from professional accounting bodies would be an added advantage
• With at least 5 years of relevant experiences in Finance Operations, preferably from the insurance industry but not a must
• Possess knowledge of general accounting principles
• Good time management and analytical skills
• Meticulous and good with numbers
• Proficient in Microsoft Office applications (such as Excel and Powerpoint) and familiarity with AS400 (insurance system), Oracle accounting software is an added advantage
• Able to work independently and also as a good team leader
• Demonstrate the required skill to perform detailed work accurately and promptly
• Exemplify good communication skill and ability to communicate professionally with others both verbally and in writing
• Display problem-solving skill even under stressful conditions and deadlines

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You support key account teams on a wide variety of activities to meet our strategic growth plan.

How you will contribute

You will:

• Support Account Managers to ensure an effectively communicated, coordinated and focused sales effort against key commercial priorities
• Negotiate with applicable account representatives, to build and maintain favorable and effective relationships with customers
• Provide support for all activities necessary to managing the customer relationship effectively including trade funds, invoicing and claims queries, relevant sales promotions, merchandising, shelf management and national sales programs etc.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Delivering results and problem solving
• Negotiation and influencing
• Planning and execution
• Analytical ability
• Microsoft Word, Excel and PowerPoint

Job Scope:

• Managing & Directing the assigned project resources to best meet project objective
• Ensure all changes to specifications, work scopes, and drawings are properly documented
• Efficient management of resources and materials
• Responsible for project and site supervision, attend site meetings, coordination with sub-contractors, suppliers, consultants and clients and all scope of work that is require in the smooth implementation of a successful project development
• Assist in resolving any issues or challenges that may arise during the project execution
• Conduct regular site inspections and quality control checks
• Ensure compliance with safety regulations and industry standards
• Collaborate with internal teams to ensure successful project delivery
• Manage material at the construction site to ensure zero wastage and no overstock of material
• Manage manpower and overtime costs to ensure optimal cost-benefit within or below budget
• Coordinate and communicate with project teams, subcontractors, and suppliers
• Ad hoc duties as assigned

Job Requirements:

• Minimum 3 years of relevant experiences in Interior Fit-out Industry
• Minimum higher NITEC/Diploma holders or candidates with relevant experience and proven track records will also be considered
• Experience in Construction/Interior Design/Furniture Industry will be an added advantage
• Able to start work within short notice preferred

Mon - Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.

• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.

• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.

• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.

• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.

• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.

• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.

• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.

• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.

• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.

• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.

• Maintain and strengthen customer service processes to improve customer satisfaction at all times.

• Develop staff through training, coaching, and mentoring to enhance their performance and build their competencies.

• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.

• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.

• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.

• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.

• Setting up and control of proper warranty structures and procedures according to our regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job requirements

• Broad understanding of all aspects of the automotive industry.

• Minimum 5 years of experience in premium brand automotive business

• Minimum 5 years management experience

• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.

• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).

• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.

• Result Driven Individual with strong business acumen

• Aggressive and forward thinking

• Ability to analyze and use Financial Reports

• Excellent communication skills, including presentation effectiveness.

• Well rounder conceptualization skills, creative, ideas generator.

• Well rounder personal effectiveness with good negotiation and influencing skills.

• Emphasis on performance, goal and team orientated.

Mon to Fri: 8:15am to 5:30pm

Responsibilities:

- Leads new product design, development activities of connectors, wire harness and electronic packages.

- Responsible for managing pre-engineering, product design development of new products.

- Performs value analysis, value engineering and troubleshooting.

- Manage a team of Product Design engineers and responsible for products’ lifecycle.

- Guide team in performing data analysis, yield enhancement, product cost reduction and device reliability improvement.

- Develop market-specific connector products and optimizing product designs and yields.

- Initiate and implement improvement processes to improve efficiency and sustainability in productions.

- Communicate technical information to non-technical stakeholders, and building relationships with suppliers and customers.

- Ensure processes meet quality standards and safety compliance requirements.

Requirements:

- Degree / Diploma in Mechanical Engineering/ Electrical Engineering and or other related certifications.

- Possess relevant connectors industry knowledge and expertise

- At least 8 years of experience involved with product engineering (design and development)

- Experienced in leading a team

JOB SUMMARY

The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages sales efforts for the hotel including local corporate and social catering.

• Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.

• Responds to incoming catering opportunities for the hotel.

• Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the hotel based on market conditions and hotel needs.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Designs, develops and sells creative catered events.

• Maximizes revenue by up-selling packages and creative food and beverage.

• Manages catering sales revenue and operation budgets, and provides forecasting reports.

• Develops menus which drive sales.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Participates in and practices daily service basics of the brand.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

• Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.

Providing Exceptional Customer Service

• Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.

• Executes and supports the company’s Customer Service Standards and hotel’s Brand Standards.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

• Gains understanding of the hotel’s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

• Develops a close working relationship with operations to ensure execution of strategies at the hotel level.

Additional Responsibilities

• Performs other duties, as assigned, to meet business needs.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

JOB SUMMARY

The Data Strategy & Reporting Manager will be responsible for creating & maintaining data pipelines, and the platforms that support said pipelines. He/She will be required to generate a strong understanding of data from a multitude of internal/external platforms, and create pipelines (automated, where possible) that support further downstream reporting/analysis.

CANDIDATE PROFILE

The experience, skills and knowledge and education/certification components of the Candidate Profile should be presented as preferences rather than requirements unless an individual would not be hired for the position without these. Equivalent work experience may be substituted for years of experience.

Experience

• Bachelor’s degree in a quantitative discipline (Computer Science, Economics, Statistics or relevant field)
• Hands on experience developing corporate reports, dashboards and reporting visualizations (2+ years)
• Experience in working with, developing, and maintaining data pipelines/databases (2+ years)
• Preferred: Experience in working with cloud services/platforms and APIs (2+ years)

Skills and Knowledge

Essential

• Expertise in data visualization and dashboard creation to support downstream business analysis in Microsoft Power BI
• Expertise in database query languages (i.e. SQL) and cloud/on-premise database management, ability to manage mid to large-sized corporate databases
• Expertise in Python or related programming languages to support advanced analytics
• Experience in consolidating and processing complex data sets (ETL/ELT, data validation techniques)
• Fluent in written and oral communication in English

Desirable

• Experience working with Snowflake cloud databases and SnowSQL
• Experience in statistical modeling and machine learning in Python or related programming languages
• Experience working with cloud services/platforms and APIs; HTML & Javascript a plus
• Experience in cloud computing platforms/services (i.e. Google Cloud, Microsoft Azure, etc.) preferred
• Experience working independently or as part of a team in Regional/Global projects
• Working knowledge/experience in Revenue Management/Sales/Marketing/Loyalty Programming domains or Travel & Hospitality industry

Others

• Able to analyze large volumes of complex information/data and present in a clear, concise and intuitive manner
• Able to work in fast-paced environment and adapt to changing business conditions/requirements quickly
• Able to work well independently or as part of a team, initiating and supporting business change
• Excellent interpersonal, as well as written and oral communication skills

CORE WORK ACTIVITIES

Leadership

• Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.
• Communication – Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.
• Problem Solving and Decision Making – Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.
• Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Focuses and guides others in accomplishing work objectives.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.

Technical Expertise

• Develop analytical approaches to support all key business processes throughout the year
• Provide support and help develop/maintain/update Continent and GLS tools and develop analysis to identify revenue opportunities
• Develop measurement techniques to evaluate the effectiveness of multiple initiatives
• Work closely with operations research and systems personnel in creating and developing decision support systems that will lead to enhanced revenues.
• Respond to requests from Revenue Management stakeholders and other Sales and Marketing stakeholders for data and analysis
• Special projects, including ad hoc requests for information, analysis and recommendations relative to Revenue Management initiatives

Building Relationships

• Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Personal Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information (e.g., data related to property Revenue and financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Analysis - The ability to analyze and summarize detailed data to make inferences and recommendations. Included is the creation and maintenance of spreadsheets for storing data.
• Research - Skill in collecting information from a variety of sources relating to market data, historical cycles, travel and tourism trends, and real estate market dynamics.
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Sales Opportunity Analysis-Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers’ business strengths, weaknesses, and key issues that can inform sales strategies and plans.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
• Reading Comprehension – Understands written sentences and paragraphs in work related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

[Job ID: 401667]

Responsibilities:

• Build and maintain strong, long-lasting relationships with individual and business clients, understanding their financial needs and goals.
• Provide expert advice on a wide range of banking products and services, including savings and investment accounts, loans, mortgages, and wealth management solutions.
• Proactively identify new business opportunities and cross-selling opportunities to drive revenue growth and meet sales targets.
• Conduct regular client meetings to review their financial portfolios, address concerns, and recommend suitable banking solutions.
• Ensure timely follow-up with clients, ensuring their needs are met and any issues or concerns are addressed promptly.
• Develop and implement strategies to retain existing clients and attract new business through referrals and networking.
• Collaborate with other departments (e.g., credit, operations, and risk management) to ensure a seamless service experience for clients.
• Monitor the market and industry trends to stay up-to-date with competitor offerings and identify opportunities for differentiation.
• Manage and oversee clients' accounts, ensuring that all transactions comply with relevant regulations and internal policies.
• Handle client inquiries and resolve issues related to banking services, providing exceptional customer service at all times.

Requirements:

• Degree holder.
• Driven and goal-focused individuals who are passionate about financial planning and wealth management.
• Willing to work a 5.5-day week, with the flexibility to meet clients beyond regular hours.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Sandy Ng

EA Personnel Registration Number: R24125475

EA License No.: 07C5771

Job Location : Orchard

Benefits : Basic + Allowances +AWS+ Variable Bonuses

Industry : Retail

Duties

Distribution & Shipping

• Manage storage, transportation, and distribution of merchandise (in-store, online, live streaming platforms)
• Coordinate with vendors for shipping documentation, customs clearance, and insurance
• Oversee shipping operations, budget management, and liaise with outsourced delivery companies
• Monitor inventory flow, packing materials, and ensure timely deliveries
• Ensure suppliers adhere to company regulations and manage loading bay traffic

Warehousing

• Supervise daily warehouse operations, stock control, and merchandise repacking
• Implement safety measures and ensure compliance with Workplace Safety & Health (WSH) Act

Staff Management

• Supervise staff, enforce discipline, and ensure safety and data protection protocols are followed
• Manage work schedules, tasks, and introduce efficiency improvements
• Additional duties as assigned.

Requirements

• Min Diploma/ Degree
• Microsoft office Savvy
• Min 5 years of relevant experience with min 2 years of leadership experience
• Preferably experience in the Retail industry

Roles and Responsibilities

• Be the first touch point for the bank’s new clients (South Asia & Emerging Market)
• Source and generate new leads through marketing calls, networking events and partnerships with external stakeholders
• Provide good customer service to clients by understanding their needs and directing them to the respective relevant department
• Engage in ongoing conversations with new clients to understand their needs and requirements to assess how the bank is able to help these clients to grow their wealth to achieve their financial goals
• Share about the bank’s products and offerings and evoke their interest in the banking products
• Provide accurate information regarding the benefits and privileges that the client will enjoy as a customer of the bank
• Comply with all regulations and controls as set by the Bank and external regulatory authorities

Skills and experience required

• Minimum degree required
• Minimum 3 years of business development / sales experience
• Strong understanding of south asia culture & regulations

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R2199597

Job Description & Requirements

Roles & Responsibilities

Principal Accountabilities:-

1. Lead and coordinate Special Projects such as:-

a. To enhance the service quality of the Japanese Business;

b. To establish customer benefit services with vendors;

c. To introduce Japanese hospitality and culture to our employees, distribution channel, clients and society.

2. Report in Japanese regularly to our Head Office in Tokyo.

3. Provide customer service in Japanese to Japanese clients on their inquiries, requests, complaints and claims matters.

4. Provide Japanese language support to staff in other departments, where appropriate.

5. Provide administrative support.

6. Plan and organize visitations to clients (new business/renewal/claims happenings).

7. Develop good relationship with clients to maintain and enhance existing clients’ business.

8. Plan renewal strategies for Japanese corporate clients.

9. Prepare underwriting quotations to clients in accordance with the Company’s underwriting guidelines.

10. Prepare referral form, issue Cover Notes and collect of premiums.

11. Maintain clients’ details and information.

Job Requirements:-

1. Minimum Degree Holder qualification;

2. At least 3 years of experience in General Insurance industry;

3. Fluent in written and spoken English and Japanese for handling local and Japanese clients;

4. Good understanding of doing Japanese business;

5. Possess good interpersonal and communication skills;

6. Able to multi-task, and is a team player, conscientious, tactful and willing to learn new skills;

7. Organized and has the ability to work under pressure;

8. Able to work independently and interact with different levels of customers;

Good working knowledge of Microsoft Office application.

Key Roles & Responsibilities

The Snr Executive / Asst Manager will support the Vice President (Systems and Quality Assurance) in implementing and managing the Company's Excel QA framework, School Management Model (SMM) Knowledge Repository, EduTrust compliance and data protection across the organisation.

Company's Framework & SMM Knowledge Repository

1. Assist in the development, management, and implementation of the SingEdExcel framework across schools.

2. Support the Vice President in monitoring, reviewing, and evaluating the effectiveness of the framework and the knowledge repository.

3. Coordinate with school leaders and staff to ensure effective adoption and implementation of standardised policies and procedures.

4. Maintain documentation of all policies and procedures, ensuring they are up-to-date and accessible in the knowledge repository.

5. Assist in organising professional learning sessions for school leaders on the SingEdExcel framework and SMM Knowledge Repository.

EduTrust Compliance & Support

1. Support the Vice President in serving as an internal assessor for schools preparing for EduTrust certification.

2. Assist in reviewing EduTrust-related documents.

3. Coordinate and manage documentation and evidence gathering for the EduTrust certification renewal exercise.

Data Protection Compliance

1. Assist in the development and implementation of data protection policies and procedures.

2. Support in conducting data protection risk assessments and audits across all schools.

3. Monitor compliance with data protection laws and regulations and report findings to the Group DPO.

4. Coordinate data protection training and awareness programmes for staff.

5. Maintain comprehensive records of data processing activities and assist in the preparation of reports on data protection compliance.

Job Specification

• Recognised bachelor’s degree in Education, Business Administration, Quality Management, or a related field.

• Minimum of 3 years of experience in quality assurance, compliance management, or a related field.

• Minimum of 1 year of experience with data protection and privacy laws, and their implementation in organisational processes.

• Knowledge of quality/compliance management systems and frameworks (e.g., EduTrust, ISO 21001) is essential.

• Experience with quality improvement initiatives and system implementation is highly regarded.

• Strong analytical skills and attention to detail, with an aptitude for data review and analysis.

• Prior experience in the education industry is preferred.

• Proficiency in Micros

Profile of Competency

• Excellent communication skills.

• Ability to work independently and as part of a team.

• Ability to manage multiple projects simultaneously.

• Ability to work under pressure and meet deadlines.

• Commitment to continuous improvement.

• Passion for education and school improvement.

• Understanding of local and regional data protection laws and best practices.

• Ability to manage and implement data protection projects within set timelines and budgets.

• Commitment to maintaining the highest levels of integrity and confidentiality.

Other Professional Qualifications

• Completion of relevant training programmes in data protection and/or privacy laws.

• Any additional certifications in quality management or project management will be beneficial.

Industry: Education / International schools

Working hours: 8.30am to 5.30pm / Mon-Fri

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Responsibilities

• The Service Delivery Manager is responsible for managing all aspects of day-to-day Service Delivery Support.

• The Service Delivery Manager will work closely with all operational areas of their assigned accounts/business units, in particular with all Lines of Service.

• Ensure Incident Management processes are followed effectively (ie SRT’s escalation and notification).

• Process management and co-ordination for PI’s and RCA’s for incidents affecting their respective customers, in conjunction with the Problem Management Co-ordinator, ensuring the appropriate Business’ implement actions to prevent reoccurrences of the same issue.

• Monitoring service delivery and Service Level Agreements (SLAs), ensuring that obligations are met, issues escalated and prioritised.

• Co-ordinating Change management activities as required.

• Working in conjunction with Service Lead to identify, implement and drive service improvements to increase customer satisfaction.

• Assist the Service Lead with resource demand forecasting to effective delivery of end-to-end services

• Work in conjunction with the Service Lead to identify, implement and drive service improvements to increase customer satisfaction.

• Work with Business to integrate new, enhanced and existing service offerings for the account.

• Supply input to the customer Annual Technology Plan.

• Assist with providing the customer IS team and LOS with relevant reporting and trend analysis statistics to pro-actively support and improve the customer business.

Requirements

• Minimum - Bachelor’s Degree in Information Technology/Information Systems/Computer Science, Business IT or other equivalent university degree.

• At least 5 – 6 years of IT Outsourcing experience in the combination of the following fields:

• Technical Infrastructure implementation,

• Project management skill set,

• A full and broad understanding of the IT Outsourcing Services and operation coordination skill set

• People management skill set

Licence no: 12C6060

[Job ID: 673527]

Responsibilities:

• Lead and manage the daily activities of business solutions/sales executives. Supervise, train, and guide the sales team to meet sales targets.
• Identify key prospects, negotiate deals, and establish appropriate sales terms.
• Provide guidance, support, and solutions to any challenges faced by the team.
• Monitor the progress and activities of the Sales Executives to ensure targets are met.
• Deliver product and sales training to the team.
• Gather market insights from Sales Executives’ feedback.
• Coordinate with various departments, including Service and Delivery, to ensure seamless customer service.
• Visit customers to track the progress of demonstrations and gather feedback.
• Review individual performance of Sales Executives, offering motivation and encouragement to achieve sales goals.
• Conduct weekly brainstorming sessions with the team to develop strategies and plans to improve sales performance.

Requirements:

• At least 5 years of experience in sales.
• Proven leadership skills with the ability to drive and motivate sales teams.
• Proactive, resourceful, and a proven track record in sales.
• Effective communication skills, with the ability to interact with people at all levels.
• Self-motivated, results-oriented, and customer-focused, with strong interpersonal skills.
• Possess own transport

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Sandy Ng Mei Qi

EA Personnel Registration Number: R24125475

EA License No.: 07C5771

Project Engineer/Manager (M&E)

Responsibilities

• Supervise testing and commissioning of electrical equipment on-site and review site acceptance test reports.
• Review Single Line Diagrams and Electrical Schematic Drawings.
• Assist with inspections for electrical equipment installation.
• Participate in site activities and meetings with clients and contractors.
• Complete tasks assigned by the Commissioning Lead as needed.

Job Requirements

• Diploma in Electrical Engineering is required.
• Minimum of 2 years of local experience in a related field.
• Must be proactive and able to handle multiple tasks in a fast-paced environment.
• Experience with MV/LV electrical equipment (installation, testing, commissioning, maintenance testing) is a plus.

Responsibilities

We are looking for qualified wealth-planning professionals to join our Retail Banking team. As a Prestigious Wealth Management Relationship Manager, you are self-driven, enjoy interacting with people and are adept at building a network of customers via tele-prospecting and in-person interactions. With a focus on forging long-term relationships with our mass-affluent customers, you are able to tailor holistic financial planning solutions to address customers’ unique needs and grow their wealth with us.

• Provide comprehensive financial advice and wealth management solutions for Prestigious Wealth Management and retail customers, including but not limited to insurance and unit trusts
• Be well-versed in the bank’s products and services to address customers’ financial needs
• Proactively develop and deepen relationships with customers assigned to you while also expanding your customer base and establishing new customer relationships to generate revenue
• Consistently meet sales targets and all other deliverables

Requirements

• Diploma qualification or above
• At least 2 years of relevant financial advisory experience in banking and/or financial services
• Equipped with the necessary regulatory certifications for advising investment products as classified under the FAA regulatory framework, namely CMFAS Module 5, 8, 8A, 9, 9A and Health Insurance
• Strong interpersonal skills and results-oriented with professional conduct and a proven ability to consistently achieve sales targets
• Good knowledge of wealth management and investment products, as well as industry trends

About Us

Eye Level is a global supplemental education program focused on personalised learning. By tailoring instruction to each student's individual pace and needs, Eye Level aims to enhance foundational skills in Math and English for children aged between four and 14.

The program emphasises the importance of mastering basic concepts before moving on to more complex ones. This approach ensures a solid understanding of fundamental skills, leading to improved accuracy and speed in problem-solving.

Eye Level Singapore is committed to providing high-quality education services that align with the demands of the 21st century. Through continuous innovation and a focus on customer value, they strive to create a robust education ecosystem that blends online and offline learning experiences.

The Role

As a key member of our dynamic marketing team, you will play a pivotal role in shaping and executing our marketing strategies. You will be responsible for:

Strategic Marketing:

• Developing and implementing comprehensive marketing plans aligned with business objectives.
• Conducting market research and analysis to identify trends and opportunities.
• Collaborating with cross-functional teams to ensure seamless execution of marketing initiatives.

Digital Marketing:

• Managing and optimizing our social media channels (Facebook, Instagram, LinkedIn, TikTok, etc.).
• Creating engaging content and running effective digital campaigns.
• Leveraging Google Ads and SEO to drive organic traffic and conversions.
• Monitoring and analysing digital marketing metrics to measure ROI.

Brand Management:

• Protecting and enhancing our brand reputation.
• Developing and executing brand strategies.
• Ensuring consistent brand messaging across all channels.

Event Management:

• Planning, organizing, and executing company events, conferences, and workshops.
• Managing event budgets and logistics.

Franchisee Support:

• Providing marketing guidance and support to our franchisees.
• Ensuring compliance with brand guidelines and standards.

Requirements:

• Diploma in Marketing, Advertising, Communications, or a related field.
• Experience in education enrichment industry is highly preferred
• Proven experience in digital marketing, social media, and content creation.
• Proficiency in Google Ads, SEO, and analytics tools.
• Strong project management and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• A passion for marketing and a creative mindset.
• A valid Singapore driver's license (preferred)

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.
• The chance to work on exciting marketing projects.

• Be the direct focal point and direct link with customers on all customer issues (Be the Voice of Customer
• Provide strong leadership in customer related issues
• Oversee the Operation and Customer Service function of the Company
• Ensure smooth coordination between the Operation & Customer Service team for on time delivery
• Responsible for service and product quality assessment including attending to customer's feedback/ service complaints to determine any critical service failure point.
• Maintain a high degree of account management and control
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality, timely delivery, and support.
• Other responsibilities that may be delegated or stipulated by Management.

Requirements:

• At least a diploma or degree in any field
• Operational ability in a diverse environment
• Exceptional customer-facing skills
• Readiness to demonstrate a proactive attitude.
• Excellent verbal and written communication skills.
• Working experience of more than 3 years with managerial or supervisory experience

Our Client is in the Manufacturing Industry. Due to their current expansion plan, they are looking for a Assistant IT Manager to join their team, in hopes of developing the current high performing team. They are located in the East.

Responsibilities

• Oversee the organization's cybersecurity measures.
• Evaluate IT needs and propose improvements for productivity, security, and efficiency.
• Recommend tech upgrades to management, highlighting their benefits.
• Plan and manage IT projects like system updates, migrations, and outages.
• Support IS team management, including performance reviews and career guidance.
• Identify IT training needs and develop programs for employee skill enhancement.
• Project management, budgeting, and resource planning.
• Any ad-hoc duty as given

Requirements:

• Min degree in Computer Science/IT
• Min 3 years’ experience in cybersecurity practices and end-user computing.
• Expertise in Microsoft technologies: Office 365, Active Directory, and Exchange Services.
• Certifications like CISSP, CISM, or CEH will be advantageous
• Will require to travel overseas

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

• Job Description
  1. Handling day-to-day manpower coordination and cleaning operational matter.
  2. Monitor / Supervise periodic work for job site.
  3. Manage and handle client feedback and on-site incidents
  4. Team player, good problem-solving skills, and self-discipline.
  5. Able to communicate and dealing with senior worker.
• OTHER INFORMATIONS
• able to work on weekends / Public holiday.
• 5.5days/week

At TRULY ENAMOURED, we pride ourselves on offering a curated selection of the most exquisite bridal gowns and accessories. Our boutique has become synonymous with elegance, personalized service, and unparalleled quality. We are seeking a dynamic and experienced Sales Manager to lead our team and drive exceptional and transformational customer experiences.

As Sales Manager, you will play a pivotal role in overseeing all sales operations within our luxury bridal boutique. You will lead by example, cultivating a client-first culture while meeting sales goals and maintaining the brand’s prestige. This role requires a combination of strong leadership skills, luxury sales expertise, and the ability to foster meaningful client relationships.

Key Responsibilities:

1. Sales Leadership:

• Drive and exceed sales targets through strategic planning and effective team management.
• Develop and implement strategies to enhance client engagement and retention.
• Lead by example in delivering exceptional service and building long-term client relationships.
• Mentor and motivate the sales team to elevate their performance.
• Ensure every team member embodies the luxury experience we promise to our clients.
• Be the expert on our collection, understanding every detail of the craftsmanship, fabric, and design.
• Stay informed about bridal industry trends and luxury market dynamics

2. Team Management:

• Recruit, train, and mentor a high-performing sales team.
• Monitor performance metrics and provide constructive feedback to team members.
• Schedule and manage staffing to ensure coverage during peak times.

3. Client Experience:

• Foster a warm and welcoming atmosphere in the boutique.
• Act as a trusted advisor for clients, guiding them through a personalized journey to select their perfect gown and accessories.
• Address and resolve client concerns promptly and professionally.
• Cultivate long-term connections with clients to inspire loyalty and referrals.
• Maintain a VIP client roster and nurture these relationships through impeccable follow-up.

4. Operational Excellence:

• Ensure the boutique is always visually appealing and aligned with brand standards.
• Oversee inventory management, ensuring accurate stock levels.
• Collaborate with the marketing team to support in-store events and campaigns.

Qualifications:

• Proven experience 5-7 years in front facing sales experience.
• Strong leadership skills with the ability to inspire and motivate a team.
• Exceptional communication and interpersonal skills, with a natural ability to connect with clients.
• Sales-driven mindset with a track record of achieving and exceeding targets. Results-driven mindset with the ability to work in a fast-paced, high-pressure environment.
• A passion for fashion and an understanding of luxury brand standards and retail management.

What We Offer

· Uncapped Earning Potential: Competitive base salary with lucrative commission and bonus structure.

· A Luxury Work Environment: Operate in a breathtaking, high-end boutique setting.

· Career Growth: Opportunities to grow within a thriving, elite brand.

· Exclusive Training: Access to ongoing sales and luxury market training to hone your skills.

· A Purpose-Driven Role: Be part of life-changing moments and create memories for clients that last a lifetime.

How to Apply: If you have a passion for luxury fashion, impeccable customer service skills, and a drive to lead a successful team, we’d love to hear from you. Please send your resume and a paragraph as to why you believe you are suited for this position to [email protected] with the subject line "Sales Manager Application - [Your Name]."

We are seeking a visionary and results-driven Digital Services Manager to lead and expand our digital presence, bridging our online and physical retail operations. The ideal candidate will oversee the development of digital platforms, including apps, and spearhead innovative digital marketing strategies to enhance customer engagement and drive sales.

Digital Strategy Development:

• Develop and implement a comprehensive digital strategy that integrates online and in-store customer experiences.
• Identify and evaluate emerging technologies to enhance digital operations, marketing, and services.

App Development and Management:

• Lead the planning, design, and execution of customer-facing apps, collaborating with internal teams and external developers.
• Ensure the app provides seamless shopping, loyalty programs, and personalized customer experiences.

Digital Marketing:

• Plan and execute digital marketing campaigns, including SEO, SEM, email marketing, social media, and influencer collaborations.
• Analyze campaign performance and adjust strategies to maximize ROI.
• Manage and optimize the company’s website for UX/UI, content updates, and e-commerce performance.

Customer Engagement and Digital Services:

• Oversee the development and management of digital loyalty programs and personalized customer services.
• Introduce and manage omnichannel initiatives, including click-and-collect, delivery options, and mobile wallet integrations.
• Monitor customer feedback and behavior to continuously improve digital touchpoints.

Team Collaboration and Leadership:

• Collaborate with cross-functional teams, including marketing, IT, and store management, to align digital initiatives with business goals.
• Manage and mentor a team of digital marketers, developers, and designers.

Analytics and Reporting:

• Monitor KPIs such as website traffic, app downloads, conversion rates, and in-store foot traffic influenced by digital efforts.
• Provide regular reports and actionable insights to senior management.

We are a leading F&B group specializing in authentic Sichuan cuisine, renowned for our commitment to culinary excellence and exceptional service. We are seeking a seasoned Operations Manager to oversee our Sichuan cuisine outlets, ensuring smooth operations, consistent quality, and a superior dining experience. This challenging role demands mandatory travel, weekend work, and the ability to thrive in a dynamic environment.

Key Responsibilities:

1. Operational Leadership:

• Manage daily operations of multiple Sichuan cuisine outlets, ensuring efficiency, consistency, and profitability.

• Develop and enforce operational processes and standards to maintain excellence.

2. Team and Talent Management:

• Recruit, train, and supervise outlet managers and teams, promoting a culture of discipline and customer focus.

• Conduct regular staff performance evaluations and implement necessary improvement plans.

3. Quality Control:

• Ensure the authenticity and high standards of Sichuan cuisine across all outlets.

• Conduct regular audits to maintain compliance with food safety, hygiene, and quality regulations.

4. Financial Management:

• Manage budgets, control operating costs, and develop strategies to maximize revenue.

• Analyze financial reports and implement operational changes to achieve profitability targets.

5. Customer Relations and Market Insights:

• Build strong relationships with customers, ensuring a memorable dining experience.

• Monitor market trends and competitors, particularly in the regional Sichuan cuisine industry.

6. Travel and Flexibility:

• Mandatory travel within and outside Singapore to oversee operations, attend client meetings, and explore growth opportunities.

• Work on weekends, public holidays, and flexible hours to support operational needs.

7. Crisis and Issue Management:

• Quickly address and resolve any operational, staff, or customer-related issues.

8. Expansion and Innovation:

• Contribute to the expansion of Sichuan cuisine outlets regionally.

• Innovate processes and introduce technology to enhance efficiency and customer satisfaction.

Requirements:

• Experience: Minimum of 8 years in operations management in the F&B industry, with a strong focus on Sichuan or Chinese cuisine.

• Skills:

• In-depth knowledge of Sichuan cuisine and culinary operations.

• Strong leadership and organizational skills.

• Proven ability to handle high-pressure environments and resolve conflicts effectively.

• Excellent communication skills in English; knowledge of Mandarin is highly advantageous for liaising with suppliers and clients from China.

Product managers play a key role in ensuring that food and beverage products are not only delicious, but also safe, compliant, and meet the needs and preferences of consumers.

Product managers in this industry must keep a pulse on the latest market trends, regulatory requirements, and consumer preferences in order to develop products that meet and exceed customer expectations.

Finally, understanding consumer preferences and demands is critical for product managers in the food and beverage industry. Consumers today are more health-conscious and environmentally aware than ever before, and they expect the products they buy to reflect these values.

Duties and Responsibilities

• identifying the key market segments and trends that are driving growth and innovation

• stay up-to-date with the ever-changing regulatory landscape. With the rise of food safety concerns and the increasing demand for transparency

• compliance with food safety regulations is more important than ever

• Meeting with the sales and marketing team to discuss digital marketing strategies.

• Designing and implementing online marketing strategies across all digital platforms.

• Managing the company’s social media platform and web advertising.

• Developing social media strategies.

• Identifying the latest trends and technology within the industry.

• Assessing the online user experience and developing strategies

• Maintaining customer communications with weekly reports, news articles, and industry guides.

• Monitoring and maintaining the media budget.

• Preparing and presenting digital marketing reports.

Requirements and Qualifications

• In-depth knowledge of F&B related products.

• Experience with social media networking and advertising.

• Ability to work well under pressure.

• Knowledge of the latest technology and trends within the industry.

• Good interpersonal skills.

• Strong communication and presentation skills.

• Detail-oriented with strong organizational skills.

• Ability to conduct thorough research.

• Ability to work independently and as part of a team.

• Strong problem-solving skills.

• Willingness to stay updated on industry trends.

• Experience in training and mentoring staff.

• Degree or Diploma or minimum three years relevant work experience

• Able to work early mornings, nights, and weekends

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Duties and Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Conduct research to identify new markets and customer needs

• Arrange business meetings with prospective clients

• Promote the company’s products/services addressing or predicting clients’ objectives

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Build long-term relationships with new and existing customers

• Develop entry level staff into valuable salespeople

Requirements and Qualifications

• Experience in customer support is a plus

• Market knowledge

• Good negotiation skills

• Time management and planning skills

• Ability to work well under pressure.

• Knowledge of the latest technology and trends within the industry.

• Good interpersonal skills.

• Strong communication and presentation skills.

• Detail-oriented with strong organizational skills.

• Ability to conduct thorough research.

• Ability to work independently and as part of a team.

• Strong problem-solving skills.

• Willingness to stay updated on industry trends.

• Experience in training and mentoring staff.

• Degree or Diploma or minimum three years relevant work experience

• Able to work early mornings, nights, and weekends