Our client is a global healthcare company. They are now recruiting a Product Specialist to be part of their team to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Roles and Responsibilities:

• Understand company policies, marketing strategies, and industry guidelines.
• Stay updated on product knowledge, market trends, and competitor activities.
• Maintain an up-to-date list of key HCPs and ensure regular, effective engagements.
• Plan and achieve coverage and frequency targets for HCP visits.
• Achieve budget targets in assigned territory, ensuring wide and deep product penetration across clinics and hospitals.
• Monitor and report on competitor activities and market trends.
• Maintain company materials and submit monthly expense claims on time.

Requirements:

• Degree in Pharmaceutical / Nephrology or related field.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R23118456
• EA Personnel Name: Law Yi Xin

Job Scope:

• Perform clinical and administrative duties
• Schedule patient appointments and registration
• Assist in managing smooth and efficient clinic operations
• Responsible for planning and maintaining clinical & service quality
• Registration of patients and provide customer service
• Process prescription accurately and dispensing of medicines
• Process of billing transactions under different government schemes
• Manage inventory and replenish of medicines and consumable items
• Operate Clinic Management System
• Proficiency in managing insurance claims is preferred
• Able to translate between English and Mandarin for the doctors

Job Requirements:

• Singaporeans Only
• Minimum 2 years of working experience in a clinical setting
• Good patient care and service attributes

Job Details:

• Orchard Area
• Up to $3,500 per month
• Staggered Working Hours: Mon to Fri 8.30am to 5.30pm or 8.45am to 6pm or 9am to 6.15pm, Sat 8am to 2pm
• Able to work every Saturday and will be entitled to ONE (1) weekday off-in-lieu weekly

Check Aber Care Website for more details.

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

JOB DESCRIPTION:-

• Work with the cross functional team to improve the process / product quality and achieve the company / departmental KPIs.
• Attend to customer on con all, factory audit, quality issues and returns.
• Responsible for resolving quality issues related to incoming, in-process, outgoing and customer complaints.
• Support for New Product launch and raw material First Article approval, oversee the quality of new products from sample build to mass production by building a robust process.
• Monitor Supplier performance and liaise with supplier to resolve quality issues and handing of NCMR。
• Conduct the internal and external audits.
• Responsible for environmental compliance conformity of raw material (Eg.RoHS, Reach, Conflict of Mineral, etc)
• Review and improve company’s Quality Management Systems.
• 8D/CPAR review on customer returns and work with associated parties to improve company’s Quality performance.
• Any other ad-hoc duties required.

JOB REQUIREMENT:

• Candidate must possess at least Nitec/Diploma in Engineering (Mechatronic /Electrical/ Electronics).
• At least 3 years of working experience in Quality Department in related manufacturing industry (Wire Harness/Box-build)
• Possess good knowledge ISO9001, with audit experience preferred.
• Knowledge of ERP system.
• Experience on raw material compliance conformity (Eg.RoHS, Reach, Conflict of Mineral) is preferred
• Able to work under fast-pace environment.
• Team player with good working attitude.
• Experience in contract manufacturing of wire harness & box-builld are preferred.
• Bilingual in English and Mandarin in order to liaise with Mandarin speaking associates.

• Assist in the development, management, and implementation of the SingEdExcel framework across schools.
• Support the Vice President in monitoring, reviewing, and evaluating the effectiveness of the framework and the knowledge repository.
• Maintain documentation of all policies and procedures, ensuring they are up-to-date and accessible in the knowledge repository.
• Assist in organising professional learning sessions for school leaders on the SingEdExcel framework and SMM Knowledge Repository.
• Coordinate and manage documentation and evidence gathering for the EduTrust certification renewal exercise.
• Assist in the development and implementation of data protection policies and procedures.
• Support in conducting data protection risk assessments and audits across all schools.
• Monitor compliance with data protection laws and regulations and report findings to the Group DPO.
• Coordinate data protection training and awareness programmes for staff.
• Maintain comprehensive records of data processing activities and assist in the preparation of reports on data protection compliance.
• Other adhoc duties as assigned

Job Specification

• Recognised bachelor’s degree in Education, Business Administration, Quality Management, or a related field.

• Minimum of 3 years of experience in quality assurance, compliance management, or a related field.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Assist in the development, management, and implementation of the SingEdExcel framework across schools.
• Support the Vice President in monitoring, reviewing, and evaluating the effectiveness of the framework and the knowledge repository.
• Coordinate with school leaders and staff to ensure effective adoption and implementation of standardised policies and procedures.
• Maintain documentation of all policies and procedures, ensuring they are up-to-date and accessible in the knowledge repository.
• Coordinate and manage documentation and evidence gathering for the EduTrust certification renewal exercise.
• Assist in the development and implementation of data protection policies and procedures.
• Support in conducting data protection risk assessments and audits across all schools.
• Monitor compliance with data protection laws and regulations and report findings to the Group DPO.
• Maintain comprehensive records of data processing activities and assist in the preparation of reports on data protection compliance.
• Other adhoc duties as assigned

Job Specification

• Recognised bachelor’s degree in Education, Business Administration, Quality Management, or a related field.
• Minimum of 3 years of experience in quality assurance, compliance management, or a related field.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

. Manage and direct the O&M team, develop work plans, assign tasks, monitor work progress, and provide training and technical support.

· Proven experience as Supervisor or similar role

· Organizational and leadership abilities

· Communication and interpersonal skills

· Self-motivated with a results-driven approach

· Problem-solving skills

· Able to work start job from 4am

· Must work on weekends/PH.

Responsibilities

· Set daily/weekly/monthly objectives and communicate them to employees

· Organize workflow by assigning responsibilities and preparing schedules

· Oversee and coach employees

· Identify issues in efficiency and suggest improvements

· Enforce strict safety guidelines and company standards

Driver Responsibilities:

· Adhering to assigned routes and following time schedules.

· Abiding by all transportation laws and maintaining a safe driving record.

· Operating equipment and machines, such as cars, trucks, forklifts, etc.

· Submit Trip form to superior on daily basis

· Observe and report equipment or mechanical failures immediately

· Manage routes and routines so they proceed in the most efficient way possible

· Find ways to conserve resources, including fuel, to benefit the business

Requirements:

· Valid driver's license.

· Clean driving record,and more than 7 years of driving experience

· Special licenses may be required to operate certain vehicles.

· Experience may be required or preferred.

· Willingness to adhere to assigned routes, schedules, safety procedures, and transportation laws.

· Strong time management and customer service skills.

· Ability to walk, drive, lift, and carry heavy items for extended periods.

· Attention to detail.

Responsibilities

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Ensure compliance with sanitation and safety regulations

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses

Promote the brand in the local community through word-of-mouth

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Train new and current employees on proper customer service practices

Requirements and skills

More than 5 years of work experience

Proven customer service experience as a manager

Strong leadership, motivational and people skills

Acute management skills

Job Duties & Responsibilities

· Submit Trip form to superior on daily basis

· Observe and report equipment or mechanical failures immediately

· Manage routes and routines so they proceed in the most efficient way possible

· Find ways to conserve resources, including fuel, to benefit the business

· Serve as a brand advocate and ambassador in every interaction with clients and the public

· Conduct daily inspections of the vehicle at the end of the shift and report any problems or damage to management

· Maintain Prime Mover in good working condition

· Comply with all LTA and in-house regulations and rules

· Ensure proper documentation

Job Requirements

· Minimum 5-year experience in lorry driver

· Special licenses may be required to operate certain vehicles.

· Experience may be required or preferred.

· Willingness to adhere to assigned routes, schedules, safety procedures, and transportation laws.

· Strong time management and customer service skills.

· Ability to walk, drive, lift, and carry heavy items for extended periods.

· Attention to detail.

· Submit Trip form to superior on daily basis

· Observe and report equipment or mechanical failures immediately

· Manage routes and routines so they proceed in the most efficient way possible

· Find ways to conserve resources, including fuel, to benefit the business

· Serve as a brand advocate and ambassador in every interaction with clients and the public

· Conduct daily inspections of the vehicle at the end of the shift and report any problems or damage to management

· Maintain Prime Mover in good working condition

· Ensure proper documentation

· More than 5 years of work experience

· Driver to be familiar with all Singapore roads.

· Housekeeping of vehicle after every work shift to ensure the vehicle is kept clean and in good condition for use the following work shift.

· Accept day/night shifts.

· Required to work on weekends.

· Need unload the goods, Must be physically strong

· Valid driver's license.

· Willingness to adhere to assigned routes, schedules, safety procedures, and transportation laws.

· Ability to walk, drive, lift, and carry heavy items for extended periods.

· Attention to detail.

Requirements

· Proven experience as Supervisor or similar role

· Organizational and leadership abilities

· Communication and interpersonal skills

· Self-motivated with a results-driven approach

· Problem-solving skills

· Able to work start job from 4am

· Must work on weekends/PH.

Responsibilities

· Set daily/weekly/monthly objectives and communicate them to employees

· Organize workflow by assigning responsibilities and preparing schedules

· Oversee and coach employees

· Identify issues in efficiency and suggest improvements

· Familiar with works, and coordination to ensure completion of works within required standards, quality and targeted schedules.

· To control and monitor work progress and ensure work quality.

· Enforce strict safety guidelines and company standards.

Requirements

· Proven experience as Supervisor or similar role,and more than five years of experience

· Organizational and leadership abilities

· Communication and interpersonal skills

· Self-motivated with a results-driven approach

· Problem-solving skills

· Able to work start job from 3am

· Must work on weekends/PH.

Responsibilities

· Set daily/weekly/monthly objectives and communicate them to employees

· Organize workflow by assigning responsibilities and preparing schedules

· Oversee and coach employees

· Identify issues in efficiency and suggest improvements

· Enforce strict safety guidelines and company standards

Job Description

• Extract listing of works orders from Town Council system and select samples for QA review
• Verify validity and compliance of submitted samples with contract documents.
• Conduct site inspection with the respective town council officers and verify works against specifications / measurements in the corresponding works order for accuracy, compliance and ensure no duplication of works
• Confirm findings with the town council officers and managers
• Document works done and discuss findings with QA Manager and ensure all items in the works order have been duly reviewed or otherwise explained
• Input QA findings using MS Office tools
• Provide clarification or additional information at the Closing Meeting to aid discussion or as response to a query
• Carry out follow-up review of remedial actions taken by Town Council Business Units
• Checking of works order reports generated by the system for compliance
• Assist QA manager to take note of the town council officers who required attention in their areas of weakness

Job Requirement

• Diploma in Facilities Management, Civil Engineering or Real Estate
• Preferably 2 to 3 years of relevant working experience. Graduates with relevant background are welcome to apply
• Candidate to possess specific knowledge relating to building services, maintenance & repairs
• Candidate with town council working experience will stand an advantage
• Strong interpersonal, communication and writing skills
• Positive attitude and ability to work independently and in a team
• Candidate is required to work on site

Responsibilities

1. Responsible to analyse food safety and quality results and track performance against established goals and assist in periodic reporting of performance.
2. Serve as first point of contact for all customer quality inquiries, aiding in scheduling of audits, providing feedback to both simple and complicated inquiries.
3. Develop, update and implement current Food Safety Management System (BRC), HACCP and Halal Quality Management System (MUIS) in accordance to standards to ensure products produced meet relevant regulations and certification requirements.
4. Ensure production, warehouse and areas where activities affect food safety and quality comply with GMP.
5. Lead and conduct investigation of customer complaints, maintain investigation log and track investigation closure.
6. Issue CPAR to internal and suppliers for all non-conforming products including raw materials, work-in-progress and finished products.
7. Conduct annual mock recall, traceability and mass balance exercise.
8. Support and assist external audits and inspection including 3rd Party, Customer and Regulatory audits and inspections.
9. Develop and conduct appropriate training in all aspects of food quality and safety to ensure compliance to established systems.
10. Responsible for the application of Export Health Certificate and Phytosanitary Certificate.
11. Provide technical advice and support to sales, shipping, maintenance and production department.
12. Responsible to issue and complete customer inquiries, questionnaires, COA, product specifications and declarations.

Requirements

1. Minimum Diploma in Food Science or equivalent.
2. QC in Food is Preferred
3. Ideally, candidate should have 1-2 years' experience in the food industry to have shorter learning curve.
4. Basic Computer Knowledge and proficient in Microsoft Office software
5. Able to handle English and Mandarin speaking staff and customers representatives.
6. Be able to work interpedently with a high level of initiative and resourcefulness.
7. Fast learner and able to work under pressure.
8. Good communication and interpersonal skills.
9. Good understanding of Food Safety Management System.
10. Singaporeans only.

Duty and responsibility

• Plan, organize and ensure the First Article, Incoming QC, In-Process QC; Final-QC activities are performed efficiently and effectively.
• Supervise and lead a team of QC Leaders/Specialist/Inspectors.
• Establish, review quality control plans, standard operating procedures to ensure products and processes conform with customer specifications
• Work with cross functional departments to ensure product quality and system requirements are realized.
• Liaise with suppliers to improve their processes and resolve material/component related quality issues including RTV lots.
• Perform internal audit to warrant processes and procedures are well maintain and comply with ISO 9001, 13485 Standards and Regulatory requirements
• Lead in the investigation of product non-conformity, gather, analyse data to determine root cause and implement corrective/preventive action to prevent recurrence.

Requirement

• 5 years’ experience in QA functions, preferably in the medical device/plastic moulding manufacturing.
• Good knowledgeable in statistical techniques, eg SPC, CPK, Gage R&R and FMEA.
• Well versed in measurement metrology eg, familiar with CMM, Smart-scope and the ability to interpret Engineering drawings and specifications.
• Computer literate with proficiency in Microsoft Office (Word, Excel, and Power Point).

Our client is a specialist clinic located at the city.

• Front desk and customer service duties.
• Patient registration and key in appointment.
• Answering phone calls and enquiries.
• Assist healthcare providers during examinations and procedures.

Requirements:

• GCE ‘N’ Level and above
• At least 2 years’ of experience in clinic setting.
• Excellent communication and interpersonal abilities.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Our client is a specialist clinic located at the city.

• Oversee daily clinic operations, ensuring smooth patient flow and optimal resource utilization.
• Manage the clinic budget, monitor expenses, and ensure financial viability.
• Ensure compliance with healthcare regulations, accreditation standards, and internal policies.
• Implement quality improvement initiatives to enhance patient outcomes and service delivery.

Requirements:

• Nitec and above
• At least 2 years of managerial experience in clinic setting.
• Excellent leadership, communication, and organizational skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Company’s Profile

Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Plan, implement, manage, monitor, and upgrade IT security solutions.
• Support projects by delivering project deliverables and completing milestones.
• Develop and maintain technical, operational, and configuration documentation necessary for project implementation.
• Coordinate and manage vendors for product implementation and troubleshooting.
• Evaluate security products and conduct Proof of Concept (POC) to verify the effectiveness of security measures, ensuring their continued efficacy post-implementation.
• Provide technical support and incident response for IT security infrastructure components to the maintenance team.

Requirements

• Proficient in Endpoint Security solutions, including Anti-Malware, Host Firewall, Application & Change Control, Disk Encryption, and EDR.
• Knowledgeable in Identity & Access Control solutions, such as PKI solutioning, Hardware Security Module (HSM), Privileged Access Management, 2FA, and OS Hardening Policies.
• Implement Endpoint or Identity & Access Control Security tools.
• Familiarity with various operating systems like Windows or Linux.

Follow us for more updates, interview tips!

https://www.instagram.com/juliangreygroup/

https://www.linkedin.com/company/juliangreygroup/

https://www.facebook.com/juliangreygroup/

Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei

Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.

EA License No: 19C9568

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Product Specialist to join their Sales Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Product Specialist:

• Conduct sales and marketing activities to meet business targets.
• Develop and implement strategies to position products and services effectively in the market.
• Coordinate with suppliers and customers to address inquiries and explore business opportunities.

Requirements:

• Degree in Pharmaceutical Sciences or related
• 1 - 2 years experience in B2B Pharmaceutical Sales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Main Objectives

• A regional equipment coordinator is responsible of the respective size type for Region Asia.
• Ensure most cost effective empty move while timely management of repositioning specific size type in/out Region Asia to support budget/forecast
• Strategic execution: Track agreed KPI metrics to support strategic planning and execution

Responsibilities

• Cost Control

1. Reduction of Empty Ancillary Cost, S&D Cost to support S&D budget
2. Equipment Planning: Perform equipment situation and inventory development analysis given updated forecast with cost consideration
3. Ensure spend on ancillary items such as storage, inefficient moves are monitored and minimized
4. Monitor and further reduce planned S&D cost to be within budget guidelines i.e., reduction of stockfeeding movements
   

• Equipment Management

1. Manage empty equipment and ensure sufficient equipment availability to support budget/forecast
2. Initiate interventions and follow up (stockfeed, deadhead instructions/guidance)
3. Ensure forecast accuracy and stockfeeding plan is made available 2-3 weeks ahead
4. Improve stockfeeding plan (2-3 weeks ahead) for 70% of the outports
5. Improve empty planning share within sub-regions (via 70% DAP actions)
   

• Collaborating with Area EQ team to ensure sufficient equipment availability and avoid deficit or surplus situation.

Requirements

• Degree in Logistics or equivalent professional qualification
• A minimum of 3 years experience in the Shipping Industry
• Possess HL operational background with vendor experience
• Knowledge of HL user application systems (FIS / MARS) with good technical inclination is advantageous
• Proficient in MS Office
• Relevant experience with container operations/logistics is preferred
• Strong data analytical skill
• Effective time management skills with a high level of initiative
• Strong and assertive stakeholder management skillset
• Proficient in written and verbal communication and presentation

About my client

A premier global institution, this business school is renowned for its focus on executive education, offering top-tier programs that equip professionals with the skills and knowledge to thrive in a dynamic, globalized market.

They are currently looking for a Digital Marketing Specialist to be part of the regional team and oversee go-to-market strategies, digital campaigns, and product lifecycle marketing.

About the role

Reporting to the Head of Marketing, your responsibilities would includes

• Strategize, execute, and report on ongoing digital campaigns to drive brand awareness and sales conversions.
• Develop and manage a robust marketing automation strategy to nurture leads using tools such as chatbots, email marketing, and social media platforms.
• Oversee agency partners in executing and optimizing digital campaigns on LinkedIn and Google, ensuring performance and ROI.
• Monitor and report on campaign effectiveness using analytics tools like Salesforce, Pardot, and Google Analytics.
• Collaborate with product managers to define and execute go-to-market strategies for our product portfolio.
• Develop comprehensive marketing plans, leveraging internal and external resources to ensure successful product launches.
• Coordinate with cross-functional marketing teams to launch products, creating engaging campaigns that drive product awareness and support its lifecycle.

Skills and experience required

• Min 3 -4 years of relevant digital marketing exp with a background in a digital agency would be ideal
• Strong independent project management skills, with a proactive and hands-on approach to optimizing campaigns as needed.
• Strong ability to work independently, with a proactive, hands-on approach to managing and optimizing campaigns.

If you are interested in the position, please click “apply” David Lerh (EA:94C3609/ R1769977).

• Singapore Based (Eunos)
• 5 days, 10am - 6pm (3 days in office, 2 days WFH)
• Basic Salary range: (Junior: S$3,600 - 4,200 | Senior: S$4,200 - 4,500)
• Bachelor’s degree; 2 years of SEO work experience
• Career Progression Opportunities

Job scopes:

• Research and content planning.
• On-page optimization.
• Content creation and review.
• YouTube optimization.
• Link-building.
• Performance monitoring.
• Technical SEO.
• Algorithm updates.

Requirements:

• Bachelor’s degree
• Minimum 2 years of SEO work experience
• Page 1 keyword ranking expertise
• Semrush, HubSpot, WordPress, Google Analytics
• Stock market knowledge (a plus)

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Our client is a global MNC in Chemical Manufacturing Industry. Due to business needs, they are now recruiting a Chemical Procurement Specialist to be part of their Procurement Team. They are located in the West - easily accessible (Transportation Provided)

Duties of Procurement/ Sourcing Specialist:

• Source for both Direct and Indirect Material, as well as Equipment categories.
• Prepare and consolidate monthly savings reports and pipeline data in the procurement portal.
• Develop and implement sourcing strategies and cost-saving projects.
• Collaborate with the Regional Category Team on strategy development.
• Engage suppliers and internal stakeholders to meet project milestones.
• Develop alternative suppliers and coordinate their qualification and approval.
• Assemble contracts to ensure supply security and meet procurement goals.
• Work with the Supply Chain team on inventory control, material quality, and process safety.

Requirements:

• Diploma / Degree in related field
• Min 2 - 3 years of experience in similar industry
• Proficient in SAP / Oracle system is highly preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R21101676

EA Personnel Name: Ng Zhi Qing Alethea

Job Description:

o You will be responsible for supporting Manager, HR Technology in implementing and maintaining the Human Resource Information Systems for SingHealth Polyclinics.

o Responsibilities include, but not limited to:

• Keeping track of timelines and statuses of project events, such as user testing timeline and change requests
• Consolidating of requirements for project requirement gathering
• Raise and keep track of HR user queries and liaise with IT department on issue tickets statuses
• Creation of user guides on the human resources information systems
• Support documentation of systems and data security management
• Update and maintain system access matrices
• Raising and keeping track of change requests
• Manage IT assets and annual reviews
• Support IT and HR Systems queries from users
• Conduct HR user training
• Raise system access requests for new hires in HR department and brief on IT related information

Job Requirements:

o Diploma in any discipline with at least 1 year of relevant working experience

o Meticulous worker that is great at keeping track of multiple timelines and project progress status.

o Fast learner who is able to work independently

o Interest in HR processes and HR technology

o Good knowledge on general information technology is a plus.

Employment Type: Contract Full Time

Education Level: Diploma

Interested applicants may apply at https://careers.singhealth.com.sg/job-invite/3602/

Details of the Division and Team:

This is a role for a Wintel Server Support Specialist, who has both operational and implementation experience while working within a fast moving, highly technical environment. The position is for an experienced Wintel Server and Citrix Administrator to work within the Global Wintel Team, focused on providing operational support primarily for our Wintel and Citrix environments.

The successful candidate needs to be self-motivated, a good team player, and will be responsible for providing Wintel & Citrix related support at the Enterprise level.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities:

• Team member role reports directly to the Functional Manager
• Ensure compliance with the standards and security requirements set forth by the Bank and based on the guidelines authorized by the GTO Management team.
• Participate in Deutsche Bank organizational events such as Town Halls and Team Meetings
• Provide Level 2 and Level 3 quality support via the group hotline and ticketing systems for Wintel and Citrix systems and other core infrastructure components.
• Proactively manage Incident queues and conduct evaluation / triage for all incoming tickets before resolving / closing or re-assigning to the appropriate individual
• Resolve / close incident tickets by following the Deutsche Bank Knowledge Base (KB) process, link resolution plans to KB articles, and document issue and each step taken in order to resolve.
• Personally contribute to the ongoing development and updates to the KB repository
• Provide Global Change Management (GCM) coordination by creating, resourcing, securing approvals for, and ensuring timely execution of planned changes, within Deutsche Bank Change Management policy.
• Provide proactive ticketing workflow and queue management in order to identify, flag, and drive positive remediation of workloads not being carried out within documented expectation.
• Maintain timely and quality status updates in all Deutsche Bank workflow systems, per Key Operating Procedures (KOP)
• Deliver workloads according to defined Service Level Agreements (SLA) targets and escalate timely when there is risk of not meeting SLA or an issue increasing in severity.
• Assist vendors with implementation of new servers, including bank-standard build and Quality Assurance (QA) process.

Your skills and experience:

• Minimum of 6 years of relevant working experience in a server support environment handling Wintel Server Support and VMware technology
• Experience in windows server support, VMWare, installing/ configuring/ managing clustering, GPO, Powershell, Scripting, Active Directory, DFS, DNS, DMZ
• Proven experience handling projects
• Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues.
• Excellent troubleshooting and problem-solving skills.
• Excellent communication skills, both written and verbal, with attention to detail.
• Ability to work in virtual teams and in matrix structures.
• Experience of supporting complex application and infrastructure domains
• ITIL / best practice service context. ITIL foundation
• Good analytical and problem-solving skills.
• Comfortable with weekend work (2 to 3 weeks frequency; Will get time off during weekdays).

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements apply.

How we’ll support you:

• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career
• Coaching and support from experts in your team

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.