• HR service delivery contact for the location assigned.
• Provide efficient, high-quality HR service delivery to employees, line managers, and HRBPs in assigned locations.
• Deliver a coherent transactional processing service, providing high-quality advice, support to managers and employees, and query resolution throughout the employee’s life cycle.
• Manage all the employee-related data entry into the HR system.
• Ensure integrity, consistency, and security of all data you deal with.
• Perform regular audits and reconciliation to ensure consistency and accuracy of the HR data maintained.
• Manage the HR shared services ticketing tool and ensure all requests/queries are attended to promptly.
• Generate timely and accurate HR reports for data analysis and provide insights where applicable.
• Participate in new technology implementation, system enhancements, and continuous improvement efforts.
• Operational management of the scope of work defined in our HR service catalogue, handling employee inquiries, HR Operations Tickets
• Contributing to global and regional HR projects
• Any adhoc duties assigned

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Product area

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Job description

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

Additional job description

The Creator Policy Experience team oversees and manages critical escalations and creator programs across all YouTube product areas with the aim to make the platform a trusted, fair and safe place for our users.

As a Policy Escalation Specialist, you will work across Trust and Safety and YouTube to ensure that we manage escalations holistically. You will provide management of critical escalations, creating a pathway to resolution and communicating with key stakeholders as well as our executive team.

Qualifications

Job responsibilities

• Conduct strategic analysis, optimize business performance, and deliver within relevant product areas, including analyzing data, identifying trends, and developing solutions that improve business performance.
• Manage projects involving multiple stakeholders, tight timelines, important organizational implications, and changing circumstances.
• Use Google’s big data to conduct data-oriented analysis, architect metrics, synthesize information, solve problems, and influence business decision-making by presenting insights and market trends.
• Review and manage escalations from graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines, ensuring high-quality and fair enforcement by considering creator perspectives. Be exposed to graphic, controversial, or upsetting content at times.
• Partner with cross-functional teams and leadership to resolve disputes and clearly communicate policy decisions.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.

Preferred qualifications

• Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g. Python).
• Experience in content policy, anti-abuse and reviewing online content.
• Experience with quality and training processes.
• Ability to work through ambiguity and grow in a rapidly changing environment.
• Excellent written and verbal communication and presentation skills and the ability to influence cross-functionally at various levels.

Location: Bukit Merah

Key Responsibilities

Quality Management (QM):

• Conduct QM and HACCP training, validations, and mock recalls.
• Strengthen IMS standards through inspections and reports.
• Handle customer complaints and ensure satisfaction.
• Perform risk assessments and ensure health and safety compliance.
• Coordinate and close out IMS audits and corrective actions.
• Update IMS reports and address QM system gaps.
• Implement Management of Change System in labs and warehouses.
• Support ISO and HACCP implementation.

SHE & Security:

• Maintain and improve the SHE management system.
• Submit monthly reports and implement SHE projects.
• Organize security training and participate in the SHE committee.

ICT Support:

• Arrange PCs and manage SAP IDs for staff.
• Address ICT issues and coordinate with the regional ICT team.

Interested applicants may email resume to [email protected]

Jessie Hoe Huey Miin (CEI Registration No: R1103861)

Recruit Express Pte Ltd (EA: 99C4599)

Position Overview:

We are seeking a Technical Lead with expertise in Verint or Workforce Optimization (WFO) systems under the Avaya platform. The selected candidate will play a crucial role in providing Level 1 to 3 support to our banking client, ensuring the seamless operation and optimal performance of their voice systems.

Key Responsibilities:

• Provide expert-level support for Verint or WFO systems deployed within an Avaya environment.
• Troubleshoot and resolve complex technical issues related to voice systems, including call recording, quality monitoring, and workforce management.
• Collaborate with internal teams and external vendors to address system integrations, upgrades, and enhancements.
• Conduct proactive monitoring and performance tuning to maintain system stability and efficiency.
• Participate in the planning, implementation, and testing of system upgrades and migrations.
• Document technical procedures, configurations, and troubleshooting steps for knowledge sharing and training purposes.
• Serve as a subject matter expert and mentor for junior team members.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 4 years of experience working with Verint or WFO systems in an Avaya environment.
• Proficiency in Avaya Aura Communication Manager and Avaya Application Enablement Services.
• Strong understanding of SIP, VoIP, and telephony protocols.
• Experience with SQL databases and SQL query language.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal abilities.

Preferred Qualifications:

• Avaya certifications (e.g., ACSS, ACIS) or Verint certifications.
• Experience working in a banking or financial services environment.
• Knowledge of regulatory compliance requirements related to call recording and voice systems (e.g., PCI DSS, GDPR).

The Cyber Defense Specialist independently conduct investigations, apply risk frameworks, use multiple tools, and identify improvements to reduce risks to the firm and its stakeholders.

Key Responsibilities:

• Broad knowledge of computer networking, log analysis, and information security principles.
• Strong analytical, problem-solving, and conceptual thinking abilities.
• Proficient in identifying and addressing cyber security issues, including emerging threats.
• Capable of effectively communicating cyber security issues to external firms in relation to Terms of Service violations.
• Ability to resolve issues with minimal impact and risk to the organization.
• Excellent written and oral communication skills, with strong project management capabilities.
• Independent, able to manage multiple investigations, and demonstrate leadership and vendor management skills.

Key Requirements:

• Bachelor's degree in Information Technology or a related discipline.
• Experience in addressing and mitigating information security risks and vulnerabilities. Expertise in cyber threat intelligence and digital forensics.
• Ability to collaborate with both technical and non-technical stakeholders.
• Detail-oriented and methodical in investigative work.

If you have what it takes, please send your resume to [email protected] or click APPLY NOW. For more information, please visit www.ambition.com.sg.
Data provided is for recruitment purposes only. Regrettably, only shortlisted candidates will be notified.
Business Reg No : 200611680D | Licence No : 10C5117 | EA Reg No : R2199023

Support day-to-day training administration for the Company. Interacts with all levels of staff in the Company with regards to in-house training, external training, on-the-job training and education.

Training Needs Analysis and Training Plan

• Compile the Training Needs for the year
• Analyze the training needs of staff and develop a total training plan yearly
• Educate or provide awareness training on Training Needs Analysis as required

Training Management and Communication

• Upkeep of all staff training records
• Conduct/Coordinate on training such as ISO9000, AS9100, ISO14000, OHSAS18001, Technical training, Soft Skills & etc.
• Assist in program design and development for in-house training
• Source, evaluate and engage external consultants for selected training programs
• Create training awareness & schedule through internal promotion, intranet & etc.
• Liaise with government institution for training grants or subsidies
• Review and recommend policies and procedures to increase the effectiveness and efficiency of the people development functions
• Control and monitor the total training budget for the company
• Set up an information system for the people development function to provide pertinent feedback to management

Training Evaluation

• Compile all training evaluation results after each training
• Provide monthly reports on training results, expenditure & etc.
• Develop and evaluate all four levels of training and ensure prompt feedback of information
• Provide half-yearly training report on the Total Training Plan and its effectiveness
• Comply with the ISO9001, AS9100, ISO4001 & OHSAS18001 Management system

Other Tasks

• Familiar with Quality Control Circle criteria and able to conduct and facilitate the teams.
• In charge of Staff Suggestion Scheme and ensure all employees to participate during Quality month
• Involve in GHG reduction activities
• Submit OHS & HSE data to HQ quarterly
• Other tasks assigned by superior.
• Ensure implementation of people development policies and procedures
• Timely compilation of Training Needs Analysis of the company yearly
• Implementation of training identified in the Total Training Plan
• The Company Education budget is appropriately used

Requirements:

• Degree in Business Administration with 2 years related experiences or Diploma in Training & Development with 4 –5 years training experience
• Possess good interpersonal skills
• Good oral & written communication skills
• Able to work as a team player
• Knowledge in People Developer Standard & it’s requirements
• Computer literate & proficient in MS Office
• Good understanding of Training Fund on all government statutory board requirements
• Possess ACTA certificate
• Stand up training experience is essential.

5 days work week

Bedok Area

Manufacturing Co.

Interested candidates, please forward a detailed resume and email to [email protected]

Tempserv Pte Ltd
License No: 06C3745
Attention: Audris Teo / EA Personnel No: R1102063

Our client is a Aviation Industry. Due to their current expansion plan, they are looking for a Customer Support Specialist to join their team, in hopes of developing the current high performing team. They are located in the East.

Job Responsibilities:

• Review and process customer purchase orders using ERP (Cardex) and manage portal entries
• Research and resolve order issues, prioritizing based on urgency and ship dates
• Collaborate with warehouse, Sales, and Quality teams to ensure smooth order processing
• Monitor open orders and expedite high-priority or complex shipments
• Coordinate critical shipments to meet deadlines through cross-functional teamwork
• Handle customer claims, returns, and credit/rebill processes
• Support Accounts Receivable in resolving payment-related issues
• Track part usage/demand for existing contracts and collaborate on pipeline management
• Analyze root causes of order issues and recommend corrective actions
• Maintain accurate records and reports for order and customer issue resolution
• Assist in continuous process improvement efforts within the team
• Perform other duties as assigned to support business operations

Job Requirements:

• 2-4 years of experience in Program Management, Customer Support, or warehouse operations
• Proficient in MS Office (Excel, Word, PowerPoint)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R23115655 | Michelle Yeo Swee Xiang

The Opportunity

• Adecco is partnering with a leading bank to look for a Learning Programme Specialist| Sustainability
• Office Location: East
• Starts off as a 12 months contract
• Salary between $4000 to $6000 depending on relevant experiencee

Job Description

This role plays a crucial role in supporting the Chief Sustainability Office (CSO) team and the Learning and Development (L&D) team in driving sustainability learning initiatives across the Bank. The ideal candidate will possess a passion for sustainability, strong project management skills, and excellent communication and interpersonal abilities.

Internal Engagement: Design and implement at least quarterly staff engagement programs to raise awareness of sustainability initiatives. These programs should be data-driven and demonstrably effective.

Internal Collaboration: Partner with various departments, such as Technology & Operations (T&O), to develop and execute sustainability-focused activities and engagement campaigns.

Marquee Event Management: Serve as the primary point of contact for sustainability initiatives at major events, such as the Live Fulfilled Carnival (formerly known as FFW). This includes managing logistics, designing marketing materials, and potentially staffing the event booth.

Training & Certification Liaison: Manage the coordination and logistics for technical training and certification programs related to sustainability.

Sustainability MA Program Coordination: Oversee the coordination and administration of the sustainability Master's Apprentice (MA) program.

Qualifications:

Bachelor's degree in a relevant field (e.g., Environmental Science, Sustainability, Business Administration).

Proven experience in designing and implementing sustainability initiatives.

Excellent communication, organizational, and project management skills.

Demonstrated passion for sustainability and a strong understanding of sustainability principles.

Ability to work independently and as part of a team.

Experience with data analysis and reporting is preferred.

Next Step

• We could contact you in the soonest time if you directly send your resume to: [email protected]
• Email Topic: Apply Learning Programme Specialist
• We regret to inform that only shortlisted candidates will be contacted

Amos Tan Jun Han
EA Licence Number: 91C2918
Personnel Registration Number: R23113385

Contract duration: 1year

Location: Biopolis

Working hour: Mon-Fri, office hour

Salary: up to 2300

-Perfume compounding and material selection as per formulation.

-Updating compounding information in the Electronic Lab Notebook.

-Ensuring clean tools are used for weighing.

-Preparation for odor evaluations.

-Maintaining End-to-End (E2E) service of material management.

-Supporting the shipping of compounded materials with complete shipping documents.

Qualifications:

-Min. Diploma in Chemistry/Perfumery and Cosmetic Sciences/Chemical Engineering.

Has prior experience in a chemistry laboratory environment

Knowledge of good laboratory practices quality guidelines and regulations (cGMP).

Interested candidates, do submit your resume to [email protected] or telegram @alexgohhl

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

[email protected]

Responsibilities

• Talent Acquisition: Engage in candidate sourcing activities, such as publishing job advertisements and conducting candidate referrals, to ensure a consistent supply of candidates to meet client's needs. Assist to hire for internal staffing needs.
• Candidate Management: Manage candidates’ job needs and expectations, their payroll and employment benefits.

What do you get to learn?:

• Paired 1 to 1 mentorship according to working style
• Resourceful data mining to discover and identify talents
• Improved communication skills & tactics

Requirements

• Minimum Alevel, Degree in any field of study.
• Prior experience in recruitment/talent aquisition would be advantageous
• Applicants with good track record in sports or other co-curricular activities in school will have an added advantage
• Possess enthusiasm and most importantly, passion for people
• On the job training provided!

Interested applicants, please email your updated CV to [email protected]

We regret to inform that only shortlisted applications will be contacted.

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)

• HR service delivery contact for the location assigned.
• Provide efficient, high-quality HR service delivery to employees, line managers, and HRBPs in assigned locations.
• Deliver a coherent transactional processing service, providing high-quality advice, support to managers and employees, and query resolution throughout the employee’s life cycle.
• Manage all the employee-related data entry into the HR system.
• Ensure integrity, consistency, and security of all data you deal with.
• Perform regular audits and reconciliation to ensure consistency and accuracy of the HR data maintained.
• Manage the HR shared services ticketing tool and ensure all requests/queries are attended to promptly.
• Actively contribute to case analysis and identification of issue trends.
• Ensure key performance metrics including Service Level Agreements (SLAs) are met.
• Generate timely and accurate HR reports for data analysis and provide insights where applicable.
• Participate in new technology implementation, system enhancements, and continuous improvement efforts.
• Update and maintain all related knowledge management documents
• Support the annual HR cycle including Merit, Incentive, Year-end, Audits, and the like.
• Build strong mutual trust and relationships with key stakeholders and keep regular communications with them to obtain feedback on daily operations.
• Operational management of the scope of work defined in our HR service catalogue, handling employee inquiries, HR Operations Tickets
• Contributing to global and regional HR projects
• Any adhoc duties assigned

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Job Title: Pharma Bio Account Support Specialist

Job Location: Biopolis, Singapore

Job Type: Contract - 12 Months

Working Hours: 8:30 AM - 6:00 PM

Overview: We are seeking a dedicated and detail-oriented individual to join the Biomedical Sciences Industry Partnership Office on a contract basis to manage and engage with an expanding portfolio of public-private R&D partnerships involving multinational corporations and foreign biotech companies. The ideal candidate will provide administrative and research support, ensuring smooth account management operations and effective engagement with stakeholders.

Key Responsibilities:

• Coordinate and manage logistics for meetings, including scheduling, room bookings, and follow-ups.
• Prepare and file reports, presentations, and documentation related to account management activities.
• Handle day-to-day administrative tasks to ensure seamless team operations.
• Assist in maintaining and updating account management databases and tracking progress on engagement efforts.
• Support team members in organizing and preparing materials for account discussions.
• Conduct detailed research on company and public R&D research profiles, including capabilities, strengths, and potential collaboration opportunities.
• Stay updated on industry trends, particularly in the pharmaceutical and biotech landscape, to identify alignment opportunities.
• Work closely with team members to ensure alignment on account strategies and activities.
• Support the preparation of reports and insights to inform stakeholder engagement.

Qualifications:

• A bachelor’s degree in life sciences, biotechnology, pharmaceuticals, or a related field.
• 2-3 years of relevant experience.
• Familiarity with the biotech landscape is highly desirable.
• Strong organizational skills with the ability to handle multiple tasks and deadlines.
• Excellent research and analytical skills, with an ability to distil complex information.
• Effective communication skills, both written and verbal.

Preferred Qualifications:

• Prior experience in account management, stakeholder engagement, or partnership coordination within the biotech, pharmaceutical, or healthcare industries.
• Prior administrative experience, preferably in research, pharmaceutical, or biotech environment.

This is an outsourced role.

If you are interested, kindly send your resume (in MS Word format) to Mounika at [email protected] stating your salary expectations & availability to take it forward.

All Curriculum Vitae will be treated with the strictest confidentiality. By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgsknand Privacy Policy at http://bit.ly/3W63rp7.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

"e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Mounika Tanuku|EA Regn. No. R22109193

RMA Consultants Pte Ltd|EA Licence No. 93C4403

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Lab Specialist (Flavour) to be part of their team for ongoing transformation projects.

This is a 1 Year contract (Convertible) role. They are located at Buona Vista – Walking distance from the MRT station.

Responsibilities:

• Assign and review tasks, periodically adjust resources, mentor staff, and standardize training processes with proper documentation.
• Implement quality management systems to ensure adherence to SOPs, safety, and performance standards.
• Contribute to initiatives for enhancing cost, quality, and efficiency, guided by the Team Lead.
• Coordinate timely equipment calibration and maintain a clean, organized laboratory environment.
• Perform perfume compounding, material selection, and manage related tasks, including documentation, tool cleanliness, odor evaluation prep, material handling, shipping, and robot operations.

Requirements:

• Diploma in Applied Chemistry, Perfumery and Cosmetic Sciences, or Chemical Engineering.
• Preferably 1-2 years of experience in a chemistry laboratory environment.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

· HR service delivery contact for the location assigned.

· Provide efficient, high-quality HR service delivery to employees, line managers, and HRBPs in assigned locations.

· Deliver a coherent transactional processing service, providing high-quality advice, support to managers and employees, and query resolution throughout the employee’s life cycle.

· Manage all the employee-related data entry into the HR system.

· Ensure integrity, consistency, and security of all data you deal with.

· Perform regular audits and reconciliation to ensure consistency and accuracy of the HR data maintained.

· Manage the HR shared services ticketing tool and ensure all requests/queries are attended to promptly.

· Actively contribute to case analysis and identification of issue trends.

· Ensure key performance metrics including Service Level Agreements (SLAs) are met.

· Generate timely and accurate HR reports for data analysis and provide insights where applicable.

· Participate in new technology implementation, system enhancements, and continuous improvement efforts.

· Update and maintain all related knowledge management documents (e.g., SOPs, desktop procedures, and process workflows).

· Support the annual HR cycle including Merit, Incentive, Year-end, Audits, and the like.

· Build strong mutual trust and relationships with key stakeholders and keep regular communications with them to obtain feedback on daily operations.

· Operational management of the scope of work defined in our HR service catalogue, handling employee inquiries, HR Operations Tickets

· Support of employees and managers regarding HR queries as well as administrative implementation of those

· Operational support of specialized HR departments (HR Business Partner, Talent Acquisition, Talent Management)

· Contributing to global and regional HR projects

· Any adhoc duties assigned

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Contract: 7 months

Location: Depot Road

Responsibilities

• Drive cost efficiencies through ingenious portfolio and inventory management.
• Maintain and improve on Print Top Parts effectiveness.
• Drive Supply Chain team to meet/ optimise delivery Turn Around Time. Collaborate with them on ad-hoc TAT & customer experience improvement initiatives such as Hybrid Model, Lead time PBI development, etc
• Collaborate with market leads, supply chain planner & Buyer on optimal PHA stock level.
• Bulk & multipack creation - be Proof of Concept for RPB bulk/multipack creation. Processes includes parts’ creation & follow through until parts are activated with relevant troubleshooting and abnormalities’ investigation. Communicate ad-hoc bulk/multipack list to marketing team to update partners and on quarterly basis to SSC/ Finance to adjust NMCA rate in system.
• Check material status & orderability.
• Last-Time Buy & Binding forecast process - check past demand and collaborate with market lead to provide relevant forecast.
• Inventory reduction - monthly inventory report & orders report to track inventory reduction.
• Assist in other duties as assigned by the supervisor

Requirements

• Degree
• Prior experience in supply chain / inventory management is preferred

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://sg.go.persolkelly.com/job/details/10974

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Training Program

- 6 weeks training program on bank's product & services, CRM systems & On-the-job training.

Shift Timings (Choose One Shift Option):

Option #1: Weekends Shift

Working Hours : 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night

- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm

- Week 2: Mon 12.30-10pm/Tues 12.30-10pm/Wed OFF/Thurs 12.30-10pm/Fri 12.30-10pm/Sat 12.30-10pm/Sun OFF

- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am

- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF

Job Description (Non-Sales Role)

• Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
• Customer Fulfillment follow through on case handling and with customers
• Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Candidate without relevant experience are welcomed to apply
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

About this role:

Wells Fargo is seeking a Lead Business Relationship Support Specialist- Client Service Officer to join our growing team in Singapore.

In this role, you will:

• Lead complex initiatives or large portfolio of customers and share leadership role with Relationship Managers and Service Experience Manager to oversee a portfolio of accounts
• Collaborate with executives, management, relationship managers, Service Experience Manage and other internal partners or business lines to resolve issues and achieve goals
• Identify opportunity for process improvements within the portfolio
• Review the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures and compliance requirements
• Develop expertise in the policies, procedures and compliance requirements
• Assist with components of audit or compliance reviews and exams as required
• Verify compliance and report identified issues for resolution
• Maintain policy manuals and Business Continuity Plan documentation
• Make decisions on complex customer issues which include escalation and resolution
• Act as the customers’ main point of contact for operational questions and handle complex customer issues including escalation and resolution
• Solve issues with various operations centers, internal bank departments and outside vendors
• Identify prospective opportunities to market and oversee non-credit products to new or existing customers
• Work with Relationship Managers and Service Experience Manager to structure and execute transactions for the most complex clients, and to manage portfolio with high operating exposures
• Prepare presentations, materials and serve as a subject matter expert for the department
• Manages "owning the customer experience" approach and effectively executes on all standard protocols regarding interactions with customers
• Conducts customer courtesy calls, by phone, promote relationship building and a positive customer experience during customer interactions and identify cross-sell opportunities
• Partner with Service Experience Manager to resolve issues and provide status updates on implementations
• Lead team and serve as a subject matter expert for the department
• Provide the same standard of customer care to our internal team members, who may in turn be servicing Wells Fargo’s financial institution customers in various countries across the globe
• Provide new hire and ongoing systems, processes, policies and procedures training
• Train and mentor less experienced Client Service Officers and may assist with their development

Required Qualifications:

• 5+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years banking experience of international business, preferably payment and trade operation’s background and relevant product experience as it applies to financial institution clients.
• Client service experience for financial institutions clients in APAC South market is advantage.

Desired Qualifications:

• Work collaboratively in a small team with a receptive attitude that allows him/ her to take on additional tasks that ensure the smooth running of a small office
• Fluent in spoken and written English due to interactions across APAC South market and financial institutions clients; bilingual or multilingual is an added advantage
• Strong time management and prioritization, skills and ability to manage multiple assignments concurrently
• Exhibit strong attention to detail and organization
• Self-motivated with a strong goal orientation and can work well in a team orientated environment.
• Proficient with MS Office applications (Word, Excel & PowerPoint)

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta.

As the operational arm of Meta’s work in Trust and Safety, the Specialized Enforcement Operations (SEO) team is committed to tackling high-priority, complex, or regulatory enforcement challenges that necessitate specialized operational support, including local knowledge, policy comprehension, and market l and language insights, beyond what our standard systems or scaled solutions can provide.

The Market Specialist will work with stakeholders in Operations, Policy, legal, Process and Product teams to review and enforce on content reported for potential abuse, resolve user account issues, improve the overall support experience for South Asia Region, as well as solve enforcement issues across a wide range of Meta markets.

This position is full time and is based in Singapore

Responsibilities

• Work as part of the SEO South Asia team, enforcing on paid and organic (non-paid/user) content during a crisis response within the South Asia region while specifically representing the Bangladesh Market
• Work as part of an On-call Operational structure to enforce on critical content, particularly in response to Government, Regulatory and Trusted Partner escalations, within SEO Regions with a higher focus on Bangladesh.
• Draw upon linguistic and market expertise in the Bangladesh market, to identify crucial risk signals and gain valuable content insights that can help address complex operational and risk-related issues present in both advertisements and user-generated content across the region
• Use a combination of market knowledge and operational expertise to support new policy and product initiatives/launches in Bangladesh Market and the broader South Asia Region.
• Support development of scalable operational solutions to enhance support for our user community in the Bangladesh market, while also collaborating effectively with other regions.
• Conduct root cause analysis and address issues reported on Meta products such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other sensitive material.
• Support enforcement efforts on agnostic and paid content that originates from multiple sources globally, where language expertise is not required.
• Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks. Support region wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses and removing friction in the ad delivery process.
• Assess top-line operational metrics and collaborate with internal cross-functional teams to improve our processes and tools.
• Liaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solution
• Collaborate with regional cross-functional teams on leading or supporting key integrity initiatives in the market and/or the broader region.
• Build subject matter expertise in a key area of integrity concern or theme, and support this by developing strategies and outlining and implementing comprehensive enforcement solutions.
• This role may involve exposure to graphic and/or sensitive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential sensitive material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing.

Minimum Qualifications

• Bachelor's degree.
• Fluency in written and conversational Bangla (Bangladesh) to support operations in the local language
• 1+ years of professional experience within an operations environment
• Experience communicating with a variety of audiences and stakeholders
• Strategic thinker with proven analytical and creative problem-solving skills
• experience in building relationships with internal and external partners
• Familiarity with graphic and/or sensitive content.
• Proven experience to work independently and manage multiple priorities in a dynamic environment
• Experience working with ambiguity and developing new processes or solutions in response to changing circumstances

Preferred Qualifications

• A background or understanding of the Trust & Safety Domain
• Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting
• Language proficiency or any other additional South Asian Languages is preferred as the candidate will be supporting operations for the South Asia region
• Experience with analytical, project management, and problem-solving skills, with an interest in innovation and technology

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

• Interacts with clients on site and remote to meet more complex requirements of a solution.
• Escalates unresolved problems and issues to the relevant third parties.
• Delegates lower complexity tasks to engineers and technicians.
• Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
• Writes reports and proposals and completes and maintains project documentation.
• Assists with the documentation of standard operating procedures relating to installations and fixes.
• Acts as coach and mentor to more junior Implementation Engineers and Technicians.
• Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets.
• May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
• Included in complex design work, with input to the design expected.
• Expected to take ownership of relevant technologies according to domain or specialization.
• Engages vendors for priority escalations or bugs found during deployments.
• Performs any other related task as required.

Knowledge and Attributes:

• Advanced understanding and appreciation of technical design and business principles.
• Advanced project fundamental and administration ability.
• Advanced project fundamentals which are demonstrated in the execution of installations and other assignments.
• Advanced customer engagement skills.
• Advanced relevant domain specialist knowledge.
• Excellent verbal communication skills.
• Client focused and displays a proactive approach to solving problems.
• Advanced ability to coach, mentor and provide guidance to team members.
• Ability to take ownership as technical lead during project lifecycle.

Academic Qualification and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCIE, JNCIE, ACMP etc.
• Cisco Dev Net certification is desirable.

Required Experience:

• Advanced work experience in technical implementation engineering, specific to Networking technologies.
• Advanced experience engaging with clients and conducting presentations.
• Advanced report writing experience.
• Advanced good project management experience.
• Advanced experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Advanced experience in diagnosis and troubleshooting.

We are looking for a suitable candidate to join us for 6 months as a Multi-Asset Trader - Fixed Income Specialist.

Responsibilities

Execute trade orders placed by portfolio managers, and acting as the pre-trade broker liaison.

- Execute trades executions on Fixed Income and FX

o Conventional Government and Corporate bonds

o Sukuk Government and Corporate bonds

o Listed and OTC derivatives

o FX spot, forward, swap

- Setting and following high standards of conduct complying with MAS rules and principles and firm’s policies and procedures.

Accountabilities

· Execute trade orders in a quick and reliable manner, using appropriate tools, electronic platforms, and direct market access if needed and/or available and follow up on completion of trade orders.

· Comply with the dealing desk procedure in terms of orders transmission, execution and fair allocation.

· Comply with the brokers’ policy and allocation as defined by the broker review committee, and report brokers’ performance and dealing activities.

· Acting always under the principle of best executions, including negotiation of the commission paid when it is applicable.

· Access and analyse financial market data and information to provide fund managers with relevant market information, such as price analysis, market positioning, central banks interventions.

· Ensure coordination with Amundi’s trading desks when necessary to achieve best execution and protect the best interests of the portfolios.

· Apply risk management policies and implement best practices controls at transaction level, and communicate reportable events and take actions.

· Liaise with the middle office to ensure that the confirmation process is running smoothly and taking every action in order to sort out any discrepancy

· Report any issue on the quality of processing through constantly interacting with IT team regarding Medi@+, OMS (reporting problems, suggesting any improvements, etc.), and all the applications used

· Identify and comply with legislative, regulatory and industry requirements. Where appropriate seek guidance from management of compliance.

· Keep abreast of changes of relevant laws and regulations and understand its implications (portfolios, constraints, internal procedures)

Experience and Requirements

Mandatory

· Strong experience in Asian bonds trading (5 years exp)

· Knowledge of products and counterparties

· Team player

· Strong experience with trading platforms, and e-trading solutions

· Discipline and accuracy

· Communication skills to liaise up with the portfolio managers and the counterparties

Optional

· Experience of equity and Equity derivatives as a trader will be a plus

Others

· Working knowledge of trade-related activities in Investment Trust Management and Discretionary Investment Management business including the legal and regulation requirement,

· Adaptability and quick response are required

Technical skills

· Internet, MS Office tools (Power Point, Excel, Word, Outlook)

· Bloomberg

· Order Management Systems (OMS)

· Electronic trading platforms (Bloomberg EMSX & TSOX, FXall, MarketAxess. Tradeweb)

Our client is a Aviation Industry. Due to their current expansion plan, they are looking for a Customer Support Specialist to join their team, in hopes of developing the current high performing team. They are located in the East.

Job Responsibilities:

• Review and process customer purchase orders using ERP (Cardex) and manage portal entries
• Research and resolve order issues, prioritizing based on urgency and ship dates
• Collaborate with warehouse, Sales, and Quality teams to ensure smooth order processing
• Monitor open orders and expedite high-priority or complex shipments
• Coordinate critical shipments to meet deadlines through cross-functional teamwork
• Handle customer claims, returns, and credit/rebill processes
• Support Accounts Receivable in resolving payment-related issues
• Track part usage/demand for existing contracts and collaborate on pipeline management
• Analyze root causes of order issues and recommend corrective actions
• Maintain accurate records and reports for order and customer issue resolution
• Assist in continuous process improvement efforts within the team
• Perform other duties as assigned to support business operations

Job Requirements:

• 2-4 years of experience in Program Management, Customer Support, or warehouse operations
• Proficient in MS Office (Excel, Word, PowerPoint)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R23115655 | Michelle Yeo Swee Xiang

Salary: Up to 4.2K

Location Tuas - Jurong East, Boon Lay, CCK, Woodlands, Tampines, Sengkang, Bishan, Paya Lebar, Yishun

5 days office hour

Job Responsibilities
• Review and approve GMP documentation and ensure their compliance to quality standards.
• Ensure adherence to quality procedures, regulatory requirements and eGMPs.
• Improve quality assurance systems, as necessary.
• Maintain current quality tracking systems and the quality metrics to proactively identify trends and atypical observations.
• Conduct internal audits to ensure the internal controls are effective. Conduct external audits to ensure adequate oversight to suppliers and collaborate with supplier to reduce starting material quality issues.
• Maintain inspection readiness and support inspections from regulatory agencies and customers.
• Actively participate in GMP walk downs to ensure site operation and facility maintained in inspection ready state.
Support the maintenance of validated stated of GMP systems and processes.
• Facilitate and prepare regulatory submissions and attend to regulatory queries in a timely manner
• Qualify and manage suppliers according to quality standards and maintain accurate records of supplier status.
• Review and analyze the quality related issues from suppliers and recommend improvement action to mitigate compliance risk

Requirements

- Min Bachelor Degree in Science/Chemical Engineering/equivalent
- Min 2-3 years of experienc in pharmaceutical industry/relevant industries

- Has prior batch record experience
- Able to start within short notice

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Are you hungry for success and driven by results?
Do you have a passion for sales and the health & wellness industry? Join ConnectingDNA, a fast-growing healthtech startup, and take your career to new heights!

Why Join Us?

We are looking for dynamic and talented candidate to join us as Wealth Advisory Specialist (WAS). This is a permanent role with a basic salary, attractive sales incentives and staff benefits (annual leave, medical leave, medical reimbursements). As a WAS, you help to plan, manage and work with clients to provide tailor-made wealth solutions specific to their needs and work to ensure that our clients fulfil their financial goals and dreams through our wide-ranging products and services.

Responsibilities:

• Develop new client relationships and maintain relationships with existing clients.
• Develop financial plan to provide financial advice, supporting clients in achieving financial needs and financial independence.
• Compare among our range of products to back our recommendations with the best financial solutions.
• Provide our best recommendations to client to facilitate them meeting their financial objectives and needs.

Benefits:

• Permanent role with basic salary and performance-based incentives such as commission, allowance, and overseas trips;
• Continuous professional development through a comprehensive training and development program.
• Candidates with outstanding performance may be assigned supervisory role.
• Opportunities to learn and advise on a wide range of financial instruments from various providers.

Requirements:

• Excellent people management skills with strong interpersonal and communication ability to deal with people of all levels in complex and challenging situations.
• Self motivator and thrive in a dynamic and collaborative environment.
• Degree or Diploma Holder with 5 years of relevant sales experience.
• M5, M5A, M8, M8A, M9, M9A HI, Comm GI & PGI Certification.

• Supporting our IT recruitment activities.
• Work closely with respective clients to deliver their recruitment needs by executing necessary processes and activities (sourcing, screening, job matching) pertaining to recruitment and selection
• Attract job seekers and ensure suitable fit for job seekers and job availability.
• Conduct phone screening for potential candidates of the position and support the arrangement for interviews
• Work closely with clients to gather interview feedback and fine-tune screening criteria
• Play the role of a career coach and support candidates on their job search & suitability
• Conduct reference checks, online profiling test and background check for potential hire
• Advise to respective parties & administer work pass matters where necessary
• Develop & maintain good relationships with clients.
• Adhoc HR administration duties when required

Requirements

• Diploma / Degree in Human Resource Management
• CEI certified will be an added advantage
• Min 1 year of relevant experience in recruitment (for IT positions) will be preferred
• Familiar with web based recruiting application such as data mining tools and job portals
• Skilled in pre-screening to determine candidate's fit for defined position
• Excellent verbal and written communication skills
• Possesses positive traits, problem solving skills and result driven
• On job training will be provided.
• Work from home (WFH) options is available

Please send your detailed resume in MS Word format to : [email protected]

Stating your notice period / earliest available commencement date, Current & expected salaries

Applicants with more relevant years of hands on experience will be considered for senior roles.