TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team :
The global Monetization Integrity team ensures TikTok users have a safe experience while viewing advertisements. They work closely with advertisers to create ad policies, manage content review processes, and more. As we continue to add advertising on TikTok, this team is critical in assuring a joyful and creative ads experience for the community.
As Global Quality Assurance Manager, you will lead a team made up of regional QA leaders and teams and work closely with XFN teams to enhance, maintain, and build new QA procedures. Your team will be responsible for assessing the performance of moderation/labeling teams, conducting deep dive RCAs and metrics analysis, and making recommendations to drive continuous quality improvement.
Main responsibilities:
- Set up and be responsible for realistic and stretched goals and KPI metrics, monitor performance, and drive efficient actions - Product Sampling and Business QA
- Drive quality improvement projects at a global level consistently to ensure business is always striving to meet /exceed targets
- Work as a global leader to analyze existing process efficiency and effectiveness; designing improvements, driving stakeholder alignment, overseeing the implementation and measurement metrics to gauge success;
- Serve as representative of Global Quality Assurance team and work as the extension of Learning and Quality (L&Q) leadership team to participate and support strategic level urgent discussion and decision making.
- Attend MBRs/Quality led workshops/ and other global strategic meetings with Bi/IMI to represent the QA function
- Be responsible for constantly looking at the QA org structure and recommend changes if any as per the changing needs of the business.
- Helps promote a company culture that encourages top performance and high morale.
- Work with cross-functional partners across Product, Policy, Engineering, Strategy, Operations, and Sale to identify, formulate and implement scaled solutions
- Identify and provide frequent business and operational quantitative insights to develop, optimize and standardize the quality management models and processes across geographies;
- Ensure that our BPO partners meet and exceed quality targets and provide the support needed to achieve objectives in deep dives, make reports & policy recommendations, and triage escalations
- Collaborate to define and drive quality standards and execute strategies to consistently maximize impact and efficiency;
- Coach & support QA managers and QA leads to develop and/or enhance the Quality framework, methods for performance management and tracking KPIs
- Responsible for team capacity, forecasting, and resource allocation while accurately evaluating the performance of team members and providing direct and actionable feedback
Qualifications Requirements:
- Bachelor's Degree or equivalent education/experience in Content Quality, TnS Operations, Ads Operation, or similar industry.
- Management experience in a high-volume and fast-pace environment
- Experience managing large and diverse global teams within the digital/social media space preferred
- Proven ability to transform/optimize processes
- Ability to speak to data with excellent communication skills
- Proven ability to lead effectively, prioritize projects, and ensure the delivery of high quality work under time constraints
- Deep understanding of quality control lifecycle management
- Experience in a policy, content or advertising moderation and training environment
- Experience establishing and implementing quality standards, measurements and processes at scale
- Ability to communicate and influence across teams and regions; finding win-win solutions that meet the objectives of cross-functional partners while balancing risks
- Proficiency in written and spoken English is required, plus any additional languages would be an advantage
- Proven ability to transform/optimize processes
- Flexible with work timings - as this role would involve working closely with teams that are based out of different time zones
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
