Job Purpose and Impact

The Technical Service Associate I, will support the research and development teams, conduct routine projects in the laboratory or pilot plants and allow for the development of appropriate solutions aligned with project outcome expectations. In this role, you will assist with conducting trials in the laboratory or pilot plant, supporting samples of the realized trials and reporting results to senior team members in the innovation and application centers.

Key Accountabilities

• Assist in conducting trials at the assigned laboratory or in application pilot plants.
• Assist with the assigned various production steps with relevant use of processing equipment by following guidance.
• Assist with handling samples with appropriate evaluation tools by following guidance.
• Assist to register and report results to projects leaders by following the established templates and processes.
• Perform routine check and report issues to the process owner for action, such as production issues, disfunction, missing information and missing raw materials.
• Understand and comply with product and personal safety regulations and other procedural compliance regulations.
• Handle basic clerical, administrative, technical or customer support issues under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualification

• High school diploma, secondary education level or equivalent
• Basic knowledge of the food industry
• Other minimum qualifications may apply

Immediate 1 Year Project Assignment for Singapore Citizen to join as Systems Executive (C3 - Command, Control and Communication System)

Those with Diploma in Electronics, and/or Communication Engineering & like to do hands on engineering work but no work experience , or those with NITEC + 3yrs work experience on Radar system , Radio system , RF Communication system or/and C3 (Command, Control and Communication System) are welcome to apply.

CAT 2A security clearance required

• 12hrs rotating shift work comes with additional Shift allowance on top
• Additional Offshore Claims & OT Claims for off-island trips
• 1 month Completion bonus + up to 1 month Performance Bonus
• Suit those who does not like to sit in Office

Jobscope:

Maintenance and Support Services for Client’s Systems.

These include, but not limited to, the following services:

- To co-ordinate and manage maintenance activities arising during duty.

- To perform Defect Management and reporting for the maintenance equipment.

- To oversee the completion of maintenance & repair work performed by the client-appointed maintenance contractors at the client’s system sites, for both corrective and preventive maintenance.

- To coordinate repair/maintenance activities, resources, equipment and information with client-appointed maintenance contractors, including arranging for preventive and corrective maintenance.

- To perform standby duty at client’s operations centres for immediate response to systems fault, and to conduct system health monitoring and daily checks.

- To perform rotating shift (12 hours),

- To attend to faults raised by ops users and provide technical support to ops users, keeping them updated on the status of the faults raised.

- To monitor and report all the faults, alarms and alerts of the electronics equipment & related systems to client appointed maintenance contractor.

- To support client in managing maintenance-related information.

Working Hours (including meal hours)

- 12-hr Day shift – 0900 – 2130hrs

- 12-hr Night shift –2100 – 0930hrs

- An average of 15-16 workdays (based on 12-hr shift) will be rostered to each staff every month.

Who we’re looking for

The Service Quality Senior Offer will be responsible for day-to-day feedback, service recovery and complaint handling that comes through Call Centre as a touchpoint.

What you’ll do

• Acts as the main contact point for all intra and/or inter-department feedback and complaint handling and liaise with affected business or support unit to determine the cause of issue and resolution for customer.
• Ensure timely handling of customer issues raised and proactively follows up to ensure all stakeholders are kept informed and does their part in addressing customer's issues and resolution promptly.
• Embody customer engagement & professionalism by showcasing excellent customer handling skills and appropriate service recovery when necessary.
• Collate, analyze and identify customer service gaps in the customer experience feedback, complaints and compliments to provide business intelligence for the Call Centre and the Bank.
• Recommends improvements in work processes or systems based on identified gaps to contribute to the improvement of Call Centre’s overall performance.

The knowledge, experience, and qualifications you’ll need to succeed

• A university degree holder in any discipline with minimum 2 years’ of relevant work experience in Complaints Management familiar with banking and/or credit cards process, products and systems (prior experience as universally-trained UOB Call Centre staff preferred).
• Excellent written and spoken communication skills in English, with ability to influence and persuade stakeholders. Bilingual in a second language (spoken and written) is an advantage.
• A strong customer service mindset with good communication, excellent problem solving and complaint management skills to represent the Bank to customers and general public
• Possess strong interpersonal skills, resourceful and able to work independently and as a team.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail.
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” attitude and a positive attitude to change.
• Highly motivated self-starter with initiative and showcases strong completer/finisher skills.