• Handle mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround time.
• Ensure consistent and detail cases notes updated in system after each liaison with respondents.
• Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
• Ensure prompt follow-up for survey cases under pending status.
• Provides accurate daily report on mailboxes activities for the day to relevant stakeholders.
• Ensuring all potential/actual complains are acted upon within stipulate timeline.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/5789

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team :

The global Monetization Integrity team ensures TikTok users have a safe experience while viewing advertisements. They work closely with advertisers to create ad policies, manage content review processes, and more. As we continue to add advertising on TikTok, this team is critical in assuring a joyful and creative ads experience for the community.

Responsibilities :

- Building, developing, and measuring performance of key metrics to generate insights

Conducting data-driven research to resolve reported problems to determine their root cause using internal tools.

- Providing data-centric recommendations to stakeholders on how to solve business problems and to help them make holistic decisions.

- Defining, structuring and summarising large amounts of qualitative and quantitative data into digestible information for all types of audiences via reports, dashboards, and interactive visualisation.

- Collaborating with key stakeholders on various data science and content integrity quality management projects

- Leading communication both internally and externally, ensures the good running of various quality improvement workflows and workstreams with project management carried out

- Providing thought Project Management Capability to the wider MI team, evangelizing cross-functional collaboration and owning a number of shared goals with partner teams.

Qualifications

- Minimum Qualifications:

- 5 years of experience working in program or project management.

- Experience in program management on cross-functional projects.

- Working experience in content moderation and enforcement quality or similar domains.

- Experience in leading data-driven projects.

- Experience in providing data insights and analytical skills with SQL

Preferred Qualifications:

- Experience of working on UGC or PGC products.

- Ability to communicate effectively with leadership, managers, and peers.

- Experience working in ambiguity, achieving results in a fast-paced environment, and continually adapting to changing business needs

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• Respond promptly and professionally to high-priority complaints or concerns escalated by internal departments or external stakeholders, ensuring a service-oriented approach.
• Act as a key point of contact between internal departments and external entities (e.g., citizens, businesses, and other government agencies) to resolve issues efficiently and effectively, with a commitment to delivering high-quality service.
• Ensure that all written communications adhere to relevant laws, regulations, and agency policies, while reflecting the agency’s commitment to quality service.
• Maintain detailed and organized records of escalations, including actions taken, outcomes, and follow-up requirements, to ensure accountability and continuous improvement in service delivery.
• Identify trends and recurring issues in escalated cases, and provide feedback to improve processes, policies, and communication strategies that enhance the quality of service. Prepare concise and insightful written briefs on complex escalated issues, offering recommendations that prioritize both resolution and service quality.

Requirement:

• Bachelor’s degree in Communications or similar related field.
• At least 2-3-years of experience in a writing or communications role
• Demonstrated ability to manage escalations and sensitive situations with tact and professionalism.
• Exceptional written and verbal communication skills.
• Ability to manage multiple tasks and work under pressure to meet deadlines.
• Experience in dispute resolution or customer service
• Analytical skills to assess complex issues and recommend solutions.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/9402

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Job Profile Summary:

You will conduct telemarketing calls to promote and assist in the application of product with clear and concise product knowledge and references, to existing bank customers. You are expected to drive and ensure sales target are met and able to identify cross-selling or up-selling opportunities. You will also have to deliver customer centric recommendations and build strong and long-term customer relationships.

Job Description:

• Foster and enhance relationships with customers, with focus on product to complement the customers' existing portfolio
• Achieve channel bancassurance targets in partnership segments through telemarketing and referrals
• Achieve sales target set out by business
• Handle assigned Client list/ base and focus on establishing higher contacts to maximize penetration
• Correspond with customers through phone, e-mails, fax and/ or other electronic communications
• Handle customers’ enquiries and/or objections with confidence
• Collect customer information as needed to serve client and close sales
• Closure and wrap up done as per set standards
• Liaise with internal departments on policy fulfilment
• Ensure a full understanding of the risk and control environment in area of responsibility
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across partner bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Who we are looking for:

Competencies & Personal Traits

• A minimum 2 years of related work experience with insurance CFMAS - M9, M9A, M5, HI exams will be required
• Relevant experience in telemarketing with track record in sales is a plus
• Excellent verbal and written communication skills and good interpersonal skills
• Able to multi-task, meet tight deadlines and work in a fast-paced environment to make things happen
• Effective engagement of stakeholders

Education:

• Diploma/ Degree in Business or related fields of study

Language:

• Good command of English and/or applicable local language

• Work closely with the project manager and administer the design control system and programming to meet budget and timeline expectations of the project.
• Responsible of modifying controls, designs, and other documents in accordance with processes and standards and in line with industry standards as per the customer's URS.
• Assist and participate in internal the purchase, FAT and SAT, test and debug, controls and validation operations.

Requirements:

• Diploma in engineering or equivalent
• At least 3 years of relevant work experience in control systems design.
• Knowledgeable in Allen Bradley and Siemens-S7 programming

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

A career at PwC is more than “just” a job. It’s about being part of a culture that is committed to making a difference for each other, our clients, and our community — by empowering you to be the best version of yourself and investing in your growth. You’ll be able to develop as a leader, be well-connected, work in a great environment, explore our benefits and make a positive contribution.

With PwC, you’ll ignite a meaningful career while being supported by a strong coaching and people-oriented culture, our Flex policies (Flex Space, Flex Dress and Flex Time), innovative learning and development programs (training programs, digital upscaling) as well as our secondment opportunities. If you would like to be involved in activities outside of work, you can join our Sports and Recreational Club, Toastmasters and more!

How will you value-add?

The Independence Office is responsible for processes that include interpretation of policy, communication, consultation and disciplinary actions in support of compliance with independence policies by firm's partners and employees.

Checkpoint is the main independence platform used to assist the firm’s partners and employees manage their independence. It is a web-based, automated tool that identifies investments that might impair independence and indicates the action required, if any, for a PwC individual to avoid or resolve a violation.

Your role is to provide administrative support to the Independence Office, primarily in respect of administration of the Checkpoint system for PwC Singapore partners and staff.

Responsibilities:

1. Provide support to the administration of Checkpoint:

• Review various exception reports and investigate anomalies
• Research and review permissibility of securities
• Manage self reported matters
• Perform data quality checks
• Liaise with the Acceleration Center staff who assist with Checkpoint monitoring activities

2. Other duties:

• Compliance monitoring activities such as independence compliance testing support
• Report extraction / Filing
• Compile reporting information
• System updates
• Ad-hoc projects

About you:

• Holding at least a Diploma-level qualification.
• Candidates with previous administrative working experience will be preferred.
• Good communication skills (written and oral) in managing daily communication with partners and staff and other PwC network firms
• Good working knowledge of Microsoft Office (Excel in particular).
• Good project management skills, ability to manage project timelines and work independently with minimal supervision.
• Must have a positive attitude, be meticulous, organised, careful/discreet in handling sensitive information and able to work under pressure, including the flexibility to adjust and react to changing priorities

*Only shortlisted candidates will be notified due to the high number of applicants for this role.

Job Purpose

We are seeking a Technical Solution Lead, who will be part of Digital Affinity team. The successful candidate is one who has deep understanding of the mobile and portal application architecture & design, micro-services architecture, API principles, database/data mart/Operating data store design & architecture and agile release management. He/she is passionate in ensuring the stability and robustness of the mobile and portal applications and data related system. You will take charge in solution designing and delivery per project requirements. In addition, you will also be leading and managing a team of technical leads &/or specialists in supporting and delivering the mobile/portal applications and data related system. As an Enterprise Solution Lead, you will need to communicate with various stakeholders (External Partners, Business and IT), both locally and regionally.

The Job:

• Responsible for leading a team of technical leads/specialists in supporting and delivering projects’ needs and requirements.

• Responsible for the continuous improvement of web/mobile applications and data systems, in ensuring the stability and robustness of the applications/systems.

• Continuous enhancement of the applications’ monitoring dashboard for the management of systems performance and application health.

• Responsible in designing code branching strategy for continuous delivery.

• Support the creation, and relentless improvement, of a continuous delivery pipeline by promoting DevOps practices within the organization.

• Provide support and troubleshoot reported issue to ensure agreed SLAs are met.

• Provide root cause analysis.

• Conduct daily huddle to manage newly reported issues and to ensure prompt closure of the existing reported issues.

• Support, monitor and manage BAU activities such as DR/BCP exercise, system/security patches, etc.

• Act as a subject matter expert in the web/mobile/data system space and constantly keep up with knowledge of new concepts, emerging technology, and architecture.

• Problem solver with ability to see things in multiple angles, and constantly push boundaries to improve status quo. You are expected to interact with service management, various applications and specialist teams such as IT security in troubleshooting and resolving issues.

• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

• Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements:

In order to perform the role effectively, the candidate should have the below knowledge/experiences:

Bachelor’s degree in computer science, Engineering or similar domain. professional/technical qualification will be advantageous.

• Minimum 12 years of hands-on experience in designing, delivering and supporting mission critical applications/systems.

• Minimum 5 years in leading and managing technical team in delivering projects and supporting applications/systems.

• Minimum 3 years of hands-on experienced in designing, architecting, development and deployment datamarts, operational data stores and distributed database.

• Ability to coach, empower and lead teams to self-organization.

• Demonstrated experience of driving continual improvement.

• Demonstrated experience of identifying and resolving team impediments.

• Minimum 3 years’ experience in Scrum Master, experience in Agile deliver, ideally for multiple teams. Experienced as a Release Train Engineer with SAFe Release Train Engineer certification will be advantageous.

• Candidate is expected to possess the following technical competencies:

a) front end and back-end programming languages (such as VueJS, Typescript, Javascript, HTML, CSS, Java Spring Boot, Shell scripting, etc.) and platform/framework (such as Cordova, MQ, Kafka, Tanzu Kubernetes, Adobe AEM, etc.).

b) firm understanding of web / mobile security E.g. web vulnerability, native apps security, authentication mechanism, session management, application-level encryption, PKI, application signing, cross-site scripting, OWASP, etc.

c) familiar with enterprise architecture concepts like SOA, API integration, micro-services architecture, micro-FE / micro-app, service-centric design.

d) familiar with Dynatrace APM, Kibana, etc.

e) hands-on development experience using REST, SOAP, web services and/or other web protocols for application integration.

f) hands-on development experience for batch monitoring and execution frameworks and/or encryption software.

g) Hands-on experience in developing SQL queries, UNIX scripts and ETL jobs using ETL tools like Talend, Datastage in handling complex transformation.

h) Hands-on end-to-end troubleshooting experience on production issue relating to web/mobile application.

i) Good understanding of end-to-end web/mobile infrastructure, such as Imperva, edge routers, border routers, network load balancer, etc.

j) Worked in a Continuous Integration/Continuous Delivery environment with strong appreciation of change/version control process and methodologies.

k) Worked with automation tools (such as, Bitbucket, Bamboo, Nexus, Dimensions, Selenium, etc.)

• Application performance monitoring and tuning experience is desired.

• Strong presenter being able to articulate root cause analysis and technical solutions to a wide range of audiences.

• Strong technical and business acumen with vendor management skills.

• Strong stakeholder management skills.

• Good teamwork, good interpersonal and negotiation skill, working independently is essential.

• Working experience in a financial services industry and/or operating under strict regulatory constraints is an advantage.

• Worked on / have certification in Cloud technologies is an advantage.

• High level of integrity, takes accountability of work and good attitude over teamwork.

• Takes initiative to improve current state of things and adaptable to embrace new changes.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

• Regulatory Affairs & Quality Assurance Executive with global Medical Device MNC
• Opportunity to work on local and regional submissions

Partnering with a global Medical Device MNC with an established branding, our client is seeking a Regulatory Affairs & Quality Assurance Executive (6-Months Contract).

Reporting to the RA/QA Director, we are looking for someone with good knowledge of regulatory framework.

In this role, you shall assist in the execution of the regulatory strategies in assigned markets throughout the company product life cycle, with a focus on efficient pre-market and post- market regulatory approvals.

You will also support the review and approval of:

• Change control activities
• Product promotional activities
• Product registration
• Product labeling
• Regulatory inspections and audits

You should have at least 2 years’ of regulatory experience in medical devices and a related science degree.

For more information, please apply with your updated CV (in Word document).

Ambrose Chan
Registration Number: R1218177
EA License Number: 17C8502

Responsibilities

• Organise and conduct regular credit and accounts receivable review meetings with business units and sales departments to resolve delinquent accounts.
• Follow up and communicate with customers regarding outstanding payments.
• Review and process new customer account applications.
• Maintain and update customer account details and credit limits in SAP.
• Monitor daily sales transactions for credit holds in SAP and communicate with the sales department to address overdue issues.
• Disseminate invoices, statements of accounts, reminder, and confirmation letters.
• Perform customer account reconciliations and confirmations.
• Prepare regular collections and accounts receivable status reports for management.
• Liaise with insurers to apply for trade credit insurance for customer accounts with credit terms.
• Liaise with banks regarding bank guarantees, including letters of credit.
• Verify supporting documents to carry out billings to customers.
• Perform other ad hoc duties as assigned

Requirements:

• Minimum of 1 year of relevant experience
• Proficiency in SAP software is an advantage
• Good time management skills, ability to meet deadlines, and strong attention to detail
• Good team player with the ability to work independently

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QX3XY593

Job Purpose

The Site Reliability Engineer (SRE) combines software development and system leading to build and run distributed solutions in a secured multi-tier heterogeneous environment to safeguard, provide and continuously improve the software and systems behind the organization’s cloud platform solutions.

The Job

· Work closely with Cloud Portfolio Director and the Cloud Engagement Lead to derive and implement a technical roadmap that is align with the IT architecture and cloud strategy.

· Work closely with a team of engineers of different domains to implement new and enhanced services the cloud platform.

· Be the solution engineer for the cloud platform, which includes new services via IaC on IaaS across Hybrid Cloud.

· Leverages on software as the primary tool to optimizing systems, building infrastructure and removing mundane work through automation. Scale sustainably via automation and evolve services/solutions, leveraging IaaS across hybrid cloud to drive changes that improves reliability and velocity.

· Engages in and improves the full lifecycle of cloud platform solutions from design, deployment, operation and refinement with accuracy and in compliance with organization policies and security requirements.

· Automate repetitive tasks and optimize cloud operations.

· Support services before go-live through activities like system design consulting, developing software platforms and launch reviews. Maintain post-live cloud operations by measuring and monitoring availability, latency and overall system health with any prompt and remediate actions.

· Support cloud adoption including new system and legacy system migration from traditional infrastructure to GEL Cloud platform

· Deploy product updates as required while implementing integrations when they arise. Specifying, documenting and developing new product features, and writing automating scripts.

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Strong hands on experience with using and designing VMware Cloud Foundry solution including NSX-T, vRealize Suite, vSphere/vCenter is mandatory.

· Strong hands on experience with using and designing Public Clouds (AWS, GCP or Azure) landing zone and infrastructure layer

· Strong working experience on patch management for operating systems and middleware is mandatory. Eg, Windows, RedHat, Websphere, Weblogic, MSSQL etc.

· Hands on experience with creation and maintenance of VMware server templating/blueprints such as RedHat, Windows server templates.

· Hands on experience with infrastructure-as-code, orchestration, configuration management and provisioning tools is mandatory.

· Systematic problem-solving approach, coupled with effective communications skills and a sense of ownership and drive.

· Strong experience in a Continuous Integration/Continuous Delivery (CI/CD) environment with strong appreciation of change/version control process and methodologies.

· Worked with DevOps and Automation tools (E.g. Selenium, SOAPUI, Bamboo, Jenkins, Ansible, Marvin, Github, Bitbucket, Nexus, Jira, Confluence etc).

· Must code, debug and optimize code and automate mundane tasks.

· Experience in scripting languages such as Bash, Batch, Powershell, YAML etc.

· Experience implementing distributed solutions in a secured multi-tier heterogeneous environment is mandatory.

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Purpose

To design, implement and support Cloud Native applications offering IAM services to internal and external customers.

The Job

· Work with team to develop and support cloud native applications that are providing IAM services to the organization.

· Perform day-to-day operations, support, patching and IAM administration

· Function as level 3, supporting incidents

· Involve in all the project and activities related to IAM including preparation of technical presentation with Business and IT stakeholders

· Maintain the completeness of all technical and architectural documentations and ensure that they are updated

· Keep abreast of latest technologies, techniques, tools, best practices and concepts, and apply them where applicable, and contribute to the overall knowledge of the company in cloud native application development.

· Be the subject matter expert on cloud native application development, and micro-service design concepts, and the ability to articulate ideas and communicating clearly to a group of audience on these topics.

· Required to perform code reviews of co-developers and possess ability to identify issues/gaps against the design specifications.

· Ability to work independently, as well as in a team of PM, BA, architects and engineers, and liaise with vendors on design and implementation activities.

· Contribute to all phases of the software development lifecycle, and support all BAU activities where applicable.

· Be aware of company’s architectural and technological strategies and to develop applications that are aligned to these directions.

· Ability to evaluate, weigh the pros and cons, and exercise good judgement when making decisions.

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Minimum of 7 years of development experience

· Minimum of 4 years of experience in developing cloud native applications

· Must have strong hands-on development experience with Java / J2EE framework including JSP, Studs, Java Scripts, Spring Framework, JQuery, NodeJS, Angular, Vue JS and not limited to.

· Knowledge in IAM related products is mandatory.

· Experience in creating REST, SOAP, web services and/or other web protocols for application integration.

· Experience in developing and implementing of enterprise level web application or customer portal related application.

· Experience in database design and query optimisation, using database such as Oracle, MSSQL and MySQL.

· Experience in developing event driven microservices based on Kafka or similar framework.

· Experience in TDD approach in software development.

· Experience in developing cloud native applications, utilising PaaS or CaaS platform, and on technologies like Kubernetes, VMware TKGI and VMware TAS.

· Experience in using source control like BitBucket, and branching strategy.

· Experience in both Waterfall and Agile development methodology.

· Experience working in a DevOps environment.

· Experience in using team collaboration tools like Jira and Confluence.

· Knowledge in micro service concepts like service registry, circuit breaker, inter-service process communication.

· Knowledge in CI/CD and its toolchain.

· Knowledge of web and application vulnerability, native apps security, authentication mechanism, session management, Oauth & Open ID token-based authentication protocol, SAML2.0 application-level encryption, PKI, application signing, cross-site scripting, and OWASP.

· Experience with LDAP (IBM Directory server, SunONE Directory, OpenLDAP, etc.) and 2FA/MFA system/services.

· Good to have domain knowledge in the Insurance or Financial industry.

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Purpose

The Customer Analytics, Reporting and BI team manages data projects, data pipeline and data analytics to maximize the potential of data, uncovering valuable business insights for Group Customer and Digital Division. Leveraging advanced data analytics and visualization, the team enables senior stakeholder to interpret the story behind the number, driving more informed strategies and initiatives.

The Senior Analyst (Data Analytics & Visualisation) plays a pivotal role in managing and enhancing the data analytics assets, which are used to monitor business performance, identify business opportunity and enable data-driven business decision. This role collaborates closely with key stakeholders across multiple departments to apply advanced analytics to generate value-creating insights from big data. The ideal candidate is passionate about creating business impact by using their data expertise and industry experience.

The Job

· Design, build and enhance data analytics assets to ensure relevance and continued usage of the analytics and business intelligence by business users for making informed decisions.

· Support the build of contextual data marts to advance the scalability and reusability of visual and advanced analytics assets.

· Collaborate with business and Group Data independently to manage the entire dashboard development cycle - from gathering and proposing business requirement, designing dataflow and data structure, to developing dashboard and managing the schedule of release.

· Support ad-hoc data analytics and periodic reporting requests.

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· BS in Business Analytics, Statistics, Economics, Actuarial Science or equivalent disciplines that focuses on extensive use of data for analysis.

· At least 5 years of experience in managing and delivering multiple requirements for business intelligence and analytics as an individual contributor.

· Proficient in traditional and modern data programming language (e.g. Phyton, SQL, Hive, and PySpark) and data visualization tools (e.g. Tableau).

· Practical knowledge of big data ETL framework and experience dealing with complex data structure.

· Strong business acumen and communication skill; able to bridge the communication between technical and business domains.

· A problem-solver, initiative-taker who can work independently and responsibly with minimal supervision.

· Ability to manage and prioritize requests and tasks while being goal-oriented

· Experience in performing/interpretating advanced analytics (e.g. Statistical or ML-based) is a plus.

· Experience in insurance or financial services industry is a plus.

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

About the Company

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

About the Team

The Security Assurance Team is researching offensive and defensive technology and skills to continuously improve the company's fundamental security, data security, and business security levels. We strive to minimize the impact of 0-day vulnerabilities and incidents. Our team provides a range of security services, including SDLC, vulnerability management, extreme critical risks discovery, supply chain security, network defense, red teaming, underground market crackdown, threat detection, emergency response, threat intelligence, and information security investigation.

Job Responsibilities

- Propose, plan, and execute Red Team Operations to determine if infrastructure components, systems and applications meet confidentiality, integrity, authentication, availability, authorisation, and nonrepudiation standards based on realistic threats to the organization.

- Maintain a deep understanding of ByteDance Enterprise Products, how they work, and how they could be attacked or abused.

- Conducts security exercises that emulate real-world threats, TTPs that are most relevant to our organization.

- Translate requirements into test plan, write and execute test scripts or codes in line with standards and procedures to determine vulnerability to attacks.

- Certify infrastructure components, systems and applications that meet security standards.

- Write detailed reports covering the goals and outcomes of Red Team operations, including significant observations and recommendations.

- Collaborate across multiple defense/product teams to propose enhancements and improve current security offerings.

Minimum Qualifications

- Background in Computer Science, Computer Engineering, Information Systems or other STEM disciplines.

Strong knowledge in some of these various disciplines: red team operations, infrastructure security, MITRE, TTPs.

- An adversarial mindset to emulate a real-world attacker.

- Excellent and professional communication skills (written and verbal) with an ability to articulate complex topics in a clear and concise manner.

Preferred Requirements

- Red Team Experience in an enterprise environment.

- CTF players, live competitions and hacking events experience.

- CVEs (excluding vulnerabilities such as XSS, CSRF in random CMS) are preferred.

- BugBounty experience with reputable statistics in HackerOne, BugCrowd etc.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About the Company

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

About the Team

The Security Assurance Team is researching offensive and defensive technology and skills to continuously improve the company's fundamental security, data security, and business security levels. We strive to minimize the impact of 0-day vulnerabilities and incidents. Our team provides a range of security services, including SDLC, vulnerability management, extreme critical risks discovery, supply chain security, network defense, red teaming, underground market crackdown, threat detection, emergency response, threat intelligence, and information security investigation.

Responsibilities

- Responsible for analysis, investigation and traceability of underground/blackmarket industry cases.

- Perform real-time analysis and trending of security log data from various security devices and systems, leveraging on in-depth analysis of understand industry exploitation chains and knowledge of most underground sources in non-China areas.

- Respond to user incident reports and evaluates the type and severity of security events.

- Maintain data sources feeding the log monitoring system, develop and maintain detection and alerting rules

- Identify recurring security issues and risks and develops mitigation plans and recommends process improvements.

- Constantly keep up with the latest attacks in the underground industry, identify business logic risks and independently conduct traceability or investigation.

- In-depth understanding of various business risks such as eCommerce/Payment/Advertisment business with the ability to lead discovery, data analysis, investigation, evidence collection, traceability analysis and communication with business teams.

Minimum Qualifications

- More than 3 years of security or anti-fraud work experience with high learning ability.

- Familiar with the various attack methods of the underground industry, experience in penetration testing and data analysis is preferred.

- Good data analysis skills and observation, able to accurately describe and identify attack patterns, and understand key points from large datasets.

- Good communication and coordination skills, strong analytical skills, process management skills, experience in cross-team cooperation, strong execution.

Preferred Requirements

- Automatic data gathering and analysis tools development and scripting skills are preferred.

- Reversing engineering is preferred.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Position title: Operation Admin Assistant (Quality)

Working location: Ang Mo Kio

Working days: 5 Days

Working hours: Monday to Friday 9am to 6pm

Salary range: $2,200 - $2,500

Job Description:

• Assist to internal works and process on non-conformances for ISO and GMP.
• Assist and liaise with all departments for any ISO and GMP documentation.
• Coordinate with relevant departments on any change of documents, corrective and preventive action and to ensure all documents follow the requirement.
• Liaise with consultant on ISO process, documents and requirement matters.
• Source quotation for any purchase of equipment or works for ISO and GMP requirement.
• Assist on other functions such as filing, typing, printing and destruction management, quality support and overall productivity within organization.

Job Requirements:

• Candidate should possess minimum Diploma qualification in Administrative/Business/Management
• Minimum 2-3 years of working experience
• Proficient in Microsoft Office (Microsoft Word, Excel and Powerpoint)
• Knowledge or supporting on GMP and ISO 9001, ISO 14001, ISO 45001 will be advantage

☘The Supreme HR Advisory Pte Ltd EA No: 14c7279

☘SAMUEL SIAW Reg No: R24124745

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are seeking Software Quality Assurance Engineer that strategises and delivers Whole-of-Government (WOG) secured infrastructure and services. Together with the team, you will be taking on exciting and challenging roles of delivering high quality and secure enterprise software solutions. This role we are hiring as a 3-year rolling employment contract.

A brief summary of your job responsibility:

• Create comprehensive, clear and well-structured test suites with test plans, test scenarios and test cases covering functional, performance and end-to-end testing.
• Develop, execute, and automate tests to ensure software quality in an Agile and Scrum software development environment.
• Define, track and report on testing and defect metrics.
• Identify software quality issues, investigate into defect root causes, and coordinate with team to resolve defects.
• Identify limitations of quality assurance process and innovate transformational solutions to improve the effectiveness and efficiency of software testing.
• Conduct research on modern software testing tools & methodologies and develop test automation framework.
• Drive continuous improvement in testing practices and tools.
• Leverage on DevSecOps to facilitate secure software testing and address bugs early in continuous development and testing cycle.

To succeed in this role, you will ideally have:

• Minimum 4 years of relevant experience in software/product testing is required.
• Detail-oriented with strong analytical and problem-solving skills.
• Motivated, self-directed, with good interpersonal skills and a collaborative team player.
• Proven work experience and knowledge of software quality assurance methodologies, functional/performance/security testing, testing tools, and processes, frontend and/or desktop testing.
• Knowledgeable of Agile software development methodology and secure software development lifecycle..
• Experience with programming languages such as C/C++, C# .NET programming, JavaScript, and Python scripting, would be an advantage.
• Experience with frontend/desktop automation software such as Selenium, SmartBear, would be an advantage.
• Experience with end to end testing of desktop products such as MS Office, VPN software would be an advantage.
• Professional certifications such as Certified Software Testing Professional (CSTP), Certified Software Quality Analyst (CSQA), would be an advantage.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience.

Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.
• Annual Leave Benefits with additional perks such as Family Care and Birthday Leave.
• Contract Staff enjoys the same benefits as Permanent Employees.

Job Responsibilities:

• Perform audit procedures during the audit fieldwork under senior guidance.
• Perform analytical review procedures and other substantive audit procedures for clients both based locally and overseas in various industries under supervision.
• Establish good working relationships with clients and engagement team members.
• Handle any other job tasks assigned from time to time.

Job Requirements:

• Degree or professional accounting qualifications recognised by ISCA.
• At least 1 year working experience in audit firm.
• Proficient in computer skills & Ms Office.
• Team player with strong analytical, follow-up skills and time management skills.
• Good communication and interpersonal skills.
• Ability to work within tight timeline and in a fast-paced environment.

· Provides secretarial and administrative support e.g. calendar management, travel scheduling/arrangements, processing of expense claims and carrying out any ad hoc tasks if needed.

· Responsible for other administration works: taking notes/minutes at meetings; devising and maintaining office systems, including data management, filing, arranging travel and accommodation, support in tracking spend

· Plans and schedules meetings, conference calls, high profile offsite or in-house conferences involving key executives of the BUs. Coordinates logistics for these meetings and conferences with minimum supervision.

· Gathers and compiles data required for presentation materials.

· Acts independently in referring matters to other executives for appropriate actions.

· Coordinates with other secretaries of the functional heads of the BUs on administrative and functional details.

· Prepares annual forecast and budget submission.

· Reading and reviewing incoming emails, corresponding on behalf of the manager as necessary and within his/her scope of jobs; screening phone calls, enquiries and requests, handle as appropriate.

· Managing, organizing, and maintaining agenda, meetings, appointments; ensuring that his/her manager is well prepared for meetings;

· Tracking/monitoring priorities of the manager. Under direction from the manager, delegating work to others in the manager's absence.

· Support other team members when applicable in administrative support

· Ad hoc projects follow up

• Work closely with the project manager and administer the design control system and programming to meet budget and timeline expectations of the project.
• Responsible of modifying controls, designs, and other documents in accordance with processes and standards and in line with industry standards as per the customer's URS.
• Assist and participate in internal the purchase, FAT and SAT, test and debug, controls and validation operations.

Requirements:

• Diploma in engineering or equivalent
• At least 3 years of relevant work experience in control systems design.
• Knowledgeable in Allen Bradley and Siemens-S7 programming

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

About the Security Assurance Team at ByteDance

The team is missioned to build infrastructures, platforms and technologies, as well as to support cross-functional teams to protect our users, products and infrastructures. In this team, you'll have a unique opportunity to have first-hand exposure to the strategy of the company in key security initiatives, especially in building scalable and secure-by-design systems and solutions. Our challenges are not your regular day-to-day technical problems; you'll be part of a team that's developing new solutions to new challenges of a kind not previously addressed by big tech. It's working fast, at scale, and we're making a difference.

Responsibilities

- Continuously design and conduct penetration testing to determine if infrastructure components, systems and applications meet confidentiality, integrity, authentication, availability, authorisation, and nonrepudiation standards in the staging/production environment.

- Translate requirements into test plan, write and execute test scripts or codes in line with standards and procedures to determine vulnerability to attacks.

- Certify infrastructure components, systems and applications that meet security standards.

- To identify risks and actively take ownership to resolve any potential project issues.

- Conduct technical security reviews for any new products and feature requirements.

- Provide security engineering support to product teams to help identify potential security flaws in the early stages of SDLC.

- Collaborate closely with other parts of the security team and product teams to design defense-in-depth controls that limit attackers' ability and improve our security postures.

- Continuously conduct security research and strive to innovate.

Minimum Qualifications

- Background in Computer Science, Computer Engineering, Information Systems or other STEM disciplines.

- Strong knowledge in some of these various disciplines: web application security, mobile app security, cloud security and thick client security.

- Solid experience in writing and reviewing code in at least one of the following programming languages: JavaScript (Node JS), Go, Python, Java, C++, Rust.

- Good project management skills and focused teamwork.

Preferred Requirements

- CTF players, live competitions and hacking events experience.

- CVEs (excluding vulnerabilities such as XSS, CSRF in random CMS) are preferred.

- BugBounty experience with reputable statistics in HackerOne, BugCrowd etc.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About the Company

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

About the Team

The Security Assurance Team is researching offensive and defensive technology and skills to continuously improve the company's fundamental security, data security, and business security levels. We strive to minimize the impact of 0-day vulnerabilities and incidents. Our team provides a range of security services, including SDLC, vulnerability management, extreme critical risks discovery, supply chain security, network defense, red teaming, underground market crackdown, threat detection, emergency response, threat intelligence, and information security investigation.

Job Responsibilities

1. Responsible for the security construction of ByteDance's overseas cloud products and infrastructure.

2. Continuously mitigate operational, configuration, and exposure risks for overseas cloud products and infrastructure, systematically enhancing the security level of business lines.

3. Liaise with overseas business lines to manage security risk assessments, incident response, security training, and more.

Minimum Qualifications

1. Familiarity with common risks, including their principles, attack and defense strategies, and systematic governance and construction approaches.

2. Proficiency in at least one of the following programming languages: Golang, Python, Java, or NodeJS, with the ability to conduct code review and development.

3. Knowledge of cloud-native and infrastructure technologies, such as network access, large models, big data, storage, cloud computing, microservices, and zero trust.

4. Strong communication and collaboration skills, a good sense of professional ethics, keen risk awareness, and a results-oriented mindset with a desire for long-term development in this field.

Preferred Qualifications

1. Candidates who have reported high-impact vulnerabilities or won major security competitions are preferred.

2. Experience in leading or participating in large-scale project governance, architecture, or design is preferred.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Position title: Operation Admin Assistant (Quality)

Working location: Ang Mo Kio

Working days: 5 Days

Working hours: Monday to Friday 9am to 6pm

Salary range: $2,200 - $2,500

Job Description:

• Assist to internal works and process on non-conformances for ISO and GMP.
• Assist and liaise with all departments for any ISO and GMP documentation.
• Coordinate with relevant departments on any change of documents, corrective and preventive action and to ensure all documents follow the requirement.
• Liaise with consultant on ISO process, documents and requirement matters.
• Source quotation for any purchase of equipment or works for ISO and GMP requirement.
• Assist on other functions such as filing, typing, printing and destruction management, quality support and overall productivity within organization.

Job Requirements:

• Candidate should possess minimum Diploma qualification in Administrative/Business/Management
• Minimum 2-3 years of working experience
• Proficient in Microsoft Office (Microsoft Word, Excel and Powerpoint)
• Knowledge or supporting on GMP and ISO 9001, ISO 14001, ISO 45001 will be advantage

☘The Supreme HR Advisory Pte Ltd EA No: 14c7279

☘SAMUEL SIAW Reg No: R24124745

Position Title: Storekeeper cum Driver (Class 3)
Location: Ang Mo Kio
Working Days: Mon - Fri, 5 days
Working Hours: 9.00am – 6.00pm

Job Scope

• Assist in the day-to-day store operations (Stock count/checking, Packing, Loading/unloading)
• Experience in storekeeping, inventory control or record keeping
• Assist in shipping matters
• Receiving cargoes, stock inventory.
• Unloading cargo.
• Perform any other duties like driving for delivery as assigned by the management.

Interested applicants may choose to apply / Contact me your updated resume for our consultant to find you a suitable oppurtunities

Contact Number : +65 90839650

LIM JUN SHENG Reg No: R22104301

The Supreme HR Advisory Pte Ltd EA No: 14c7279

Job Profile Summary:

In this role, you will design, develop, and provide support for platform/s for Prudential. This is a hands-on software engineering & software engineering leadership role.

We are looking for an Engineering who is passionate around solving business problems through innovation & engineering practices. This role requires the candidate to have depth of knowledge and expertise that can be applied to all aspects of the software development lifecycle, as well as partner continuously with multiple stakeholders regularly to stay focused on common goals.

As part of this dynamic role, you will work closely with business units and other IT teams to deliver leading edge technology to enable digital capabilities of Prudential Singapore.

Job Description:

• Work as part of a team of developers to analyze, design, develop, test, deploy and support applications to meet business objectives.
• Maintain and support the applications in accordance to Service Level Agreement.
• Deliver applications in accordance to relevant IT policies and procedures
• Resolve new/complex problems which may impact the application.

Who we are looking for:

• Strong background in design/development (functional and non-blocking programming) and support of large web-based systems, complete software product lifecycle exposure
• Strong culture on Software Testing (Unit Test, TDD, BDD)
• 5-8 years of Back End development experience
• Experience and affinity with Agile development methodologies (Scrum, Kanban)
• Complexity estimation / planning poker
• Strong background in design/development of Java/Spring Boot based systems.
• Strong understanding of environment management, release management, code versioning, engineering best practices, and deployment methodologies
• Must have Experience with:
• Java 11+
• RESTful APIs and Microservices development (Spring Boot, Spring Cloud)
• TDD/BDD (JUnit, Mockito and cucumber)
• Any RDBMS and NoSQL
• Code Version Control tools (GIT, bitbucket)
• Basic of DevOps (CI/CD, Docker, Kubernetes)
• Basic of Cloud platform (Services like Kubernetes, API Gateway)
• Basic of Event Bus (confluent - Kafka)

Working Experience:

• More than 8 years in designing, developing, and maintaining IT applications.
• Experience in leading / supervising an application development team.
• Experience in Agile software development
• Experience with 3rd party vendor management is an added advantage.

Education:

• Bachelor in Computer Science, Computer Engineering or equivalent

Language:

• Fluent written and spoken English

Job Description Summary

PRUShield Claims recovery is a key initiative for the Medical Portfolio Management team. It is the process of assisting customers in submitting claims to a third-party insurer. This role includes reaching out to customers via 2-way sms, follow up calls with customers and to follow through with the collation of medical receipts and report on behalf of the customer. The medical documentation is submitted to customer’s HR department and the team will complete the process by following through with the group insurers.

The primary objective of this role is to assist customers and financial consultants with the recovery process. In addition, the specialist must create awareness of the benefits of submitting a recovery claim.

This is an exciting opportunity for those keen on taking on a new challenge that will have a direct positive impact to our organisation’s bottom-line.

Job Description

Objectives for Medical Services Specialist

• Reporting to Medical Services Consultant, you will conduct daily outbound calls to customers and promote the benefits of a recovery claim.
• Achieve performance targets set, which include daily call productivity, contact rate, and success rate.
• Provide assistance to walk-in customers which will be based at our concierge offices/ counters located offsite in our private partner hospitals on PRUShield claims related enquiries including advice on third party recovery and its benefits.
• Collect the patient consent forms of customers who have been admitted to our partner hospitals.
• Reach out to customers who have given their consented to be contacted to offer assistance with claims and also issue transportation vouchers who qualify.

Role & Responsibilities

• Ensure SOP are followed when handling outbound and inbound calls to customers at all times.
• Daily reporting to Medical Services Consultant on call activity and outcomes. Provide end to end support for each case handled.
• Ability to assist customers on their recovery claims process.
• Reply to emails related to claims recovery and concierge services and answer hotline calls.
• Attend service and product trainings or any other trainings as and where required.
• Adhere to standard operating procedures for customer data privacy and protection.
• Provide Team Lead with feedback from customers and financial consultants.
• Adhere to company’s code of conduct.
• Provide on-site concierge services at private panel hospital
• Achieve PRUShield Recovery performance targets set; which include daily call productivity, contact rate, and success rate.

KPIs

You will be required to:

• Make 20-30 outbound calls daily
• Meet the set target for submission of claims to third party insurers
• Meet the set target for recovery payments received from third party insurers
• Attend to calls and emails pertaining to third party recovery and concierge matters within the agreed TATs

Qualifications / Criteria

• Friendly, proactive and service oriented individual.
• Team player and enjoys being in a target driven team.
• Two years’ experience with outbound or in-bound call centre environment.
• One to two years’ experience in integrated shield or life insurance preferred.
• Poly diploma, GCE A level or relevant work experience.
• Life insurance qualifications – Certificate in Life & Health Insurance.