Job Description

We are looking for committed, passionate and resourceful individuals to drive and deliver the Centre’s service culture and quality objectives.

The successful candidate will be required to:

• Follow up on feedback from patients and stakeholders.
• Work with relevant stakeholders (e.g. Doctors, nurses, allied healthcare and ancillary staff) on conflicts resolution and ensure prompt service recoveries.
• Lead, participate or support improvement and transformation initiatives and be comfortable with using digital tools such as Zoom and teams to conduct training and execute patient oriented initiative.
• Assist with patient feedback systems maintenance, data collation, report preparation, service dashboard, customer analytics and insights.
• Assist to establish/coordinate Centre’s policies and procedures, as and when necessary, for continual improvement of service standards.
• Participate and support cluster initiatives such as the new CRM system and SingHealth Patient Advocacy Network.

Job Requirements

• Diploma with at least 3 years of relevant experience, preferably in healthcare or service-oriented industry.
• A self-driven and excellent team player who is positive, proactive and resourceful.
• Strong customer-centric mindset, interpersonal, communication (both verbal and written) and problem solving skills.
• Strong analytical, organizational and project management skills.
• Results-oriented with able to multi-task.
• Strong Microsoft Excel and PowerPoint skills; experience with digital media and data analytics software such as Tableau will be added advantage.

You are part of the Quality Management team specialised in managing the Laboratory Quality System. This includes working with the laboratory management and all lab sections on quality matters. You will assist the Quality Manager to manage document control, accreditation compliances, and submission of quality reports for accreditation and for hospital management. You will be involved in various audits as well as documentation of audit reports and follow-ups. Other duties include preparation for quality management reviews, external quality assurance reviews, customer service surveys, follow-up of risk management and root cause analysis. You are expected to work amicably with other departments in hospital improvement projects.

Position offered is commensurate with relevant experience.

Requirements:

• PhD, MSc or Degree in Science discipline
• Candidate with relevant experiences in managing quality management system is preferred
• Experience in organising / participation in College of American Pathologists (CAP) and/or Good Manufacturing Practices (GMP) accreditation is advantageous
• Enthusiastic team player with attention to details
• Ability to work in a fast paced environment
• Excellent communication skills (written and oral)

About our client: Our client is a leading global manufacturer of specialty chemicals, resins, fibres and textiles.

*This role will be based in our client's chemical manufacturing facility in Jurong Island.

About the role:

• Establish, implement, maintain & improve the management systems, namely: ISO 9001, ISO 14001, SS 651
• Establish, implement, review & improve on management systems’ documentation, namely: policy, objectives, manual, procedures, forms, etc.
• Manage all system certification, improvement, and upgrade issues.
• Plan, manage and execute all internal and external management system audits to ensure timely closure of issues raised during the audits.
• Plan and conduct management reviews.
• Develop and oversee the implementation of all QA activities and support in HSE activities.
• Follow-up on issues to ensure timely closure of HSEQ-related reports, namely: customer complaint reports, corrective action reports, incident reports, etc.
• Prepare and submit Monthly reports.
• Support in the preparation and submission of the Safety Case.
• Participate as a team member in risk / HSE assessment team.
• Participate in external provider audits, where applicable.
• Coordination of Global QA initiatives and projects.
• To perform any other duties or assignments as assigned by superiors.

About you:

• Holder of diploma or degree in engineering or related field.
• Minimum of 5 years of work experience in Quality Assurance, Health and Safety in chemical / petrochemical industry.
• Good understanding of quality management systems like ISO 9001, ISO 14001, SS 651.

*Only shortlisted candidates will be contacted. Thanks for your interest.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg. No.: R1325507