Duties and Responsibilities:

• Identify current and potential product shortages, develop and execute recovery, advise interested parties of status and recovery plans
• Release orders based on material requirements planning (MRP) and coordinate the flow of material throughout the customer order requirements
• Coordinate with Purchasing for availability of raw materials
• Coordinate material movement between vendors, warehouse and the production floor
• Assist in the development, implementation, analysis and coordination of the master production schedule
• Utilize Material Requirements Planning system (MRP) to ensure that data is accurate and up to date
• Facilitate transmittal of customer orders to distribution center and manufacturing facilities including shipment and paperwork of international orders; serve as key contact for customer service inquiries
• Maintain and update master files [items, vendors, etc] including new item setup
• Set up and monitor the integrity of Bill of Materials (BOM) and manage inventory accuracy
• Thoroughly review, familiarize and understand existing BOM structure as well as the physical products
• Key participant in developing and managing company SOP, assembly &parts drawing database process
• Manage inventory levels to meet corporate goals
• Coordinate and manage monthly cycle counts for all manufacturing locations and distribution center; key participant in annual physical inventory
• Support inventory checks to validate inventory accuracy; investigate & reconcile discrepancies & negatives
• Posting of daily production and inventory transactions
• Analyze data and collaborate with others to determine and apply appropriate ordering, inventory, and replenishment policies
• Code and prepareproper paperwork for billing and authorization of invoices per defined processes
• Provide department capacity plans, on a weekly basis
• Assist in maintaining the monthly KPI
• Provide reports and requested information as needed
• All other duties as assigned

Qualifications and Experience:

• Minimum diploma or equivalent with 3-5 years professional experience in manufacturing planning, inventory control, materials planning role
• Knowledge and experience with Sales & Operations Planning
• Strong understanding of MRP and supply chain software
• Advanced computer skills, Excel experience mandatory
• Outstanding planning and organizational skills
• Extremely strong analytical and problem-solving skills

Quality - Food Lab #HMS

M-F, 9 to 6

Bukit Merah

up to $3,500

12 Months Contract

Implement routine Quality Management (QM) work including new staff QM training, annual QM training, Hazard Analysis and Critical Control Points (HACCP) validation and mock recall according to Group standards

Strengthen the Business Unit / Regional Business Unit (BU/RBU) Integrated Management System (IMS) concept byS of relevant processes on IMS standards and implementing routinely on-site inspection

Routinely report to Group concerning the current (Regional) Business Unit (BU/RBU) Integrated Management System (IMS) status via IMS management review report and two-way meetings

Handle customer complaints to fulfill customer satisfaction

Conduct Risk Assessment (RA) and action plans on processes for compliance to local workplace health and safety government regulations

Align and arrange for external and internal Integrated Management System (IMS) audits within the Group integration

Coordinate the investigation and close out of the (Regional) Business Unit (BU/RBU) site

Provide progress and support to drive internal audit corrective actions

Quarterly update the Integrated Management System (IMS) Report on the Management 2.0 database

Identify and remedy gaps between the Business Unit / Regional Business Unit (BU/RBU) Quality Management (QM) system and Group QM standards, site certified QM standards, under guidance from

Deploy Management of Change System in laboratories, logistics and warehouses in compliance with requirements from authorities, customers, or internal regulations in the Quality/Regulatory and SHE areas.

Active participation in ISO and HACCP implementation

How to Apply: Send your resume to:

Job Description:

1. Performing general inspection of parts and products at the Incoming/In-Process/Outgoing gate.
2. Generate Standard QA/QC inspection report.
3. Administrative tasks.
4. Logistics support.

Competence Requirements

• Preferred Secondary, NTC certification holder from related CNC/Fabrication industry.
• Preferably with 2 years of related work experience in manufacturing environment for non-technical trained staff.
• Able to read part drawing, usage of measuring equipment are added advantage.
• Computer competency.

Job Description:

• Assist Product Owner, Business Analyst to craft out user story acceptance criteria.
• Analyze and decompose complicated software systems, and design a holistic test strategy
• Research emerging technologies and develop test automation framework.
• Develop test suites of test scenarios and test cases.
• Perform time-boxed exploratory testing.
• Maintain regression test suite in QA nightly build.
• Actively refine the smoke test suite in the Development CI environment.
• Lead system integration testing with other systems.
• Manage user acceptance testing.
• Manage defect life cycle, test artifacts, and repository.
• Drive continuous improvement in agile testing practices and tools.
• Improve software quality using XP practices such as code review and unit testing.
• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply.
• with these policies and guidelines.

Job Requirements:

• Bachelor’s degree in computer science, Software Engineering, or a related field (Advanced degrees are a plus).
• Minimum of 5 years of professional experience in Software Quality Assurance.
• Proven experience with automation testing, particularly using Cypress for E2E testing.
• Hands-on experience with performance testing tools like Gatling and Autocannon.
• Experience with contract testing frameworks such as Pact.js.
• Proficiency in JavaScript (TypeScript) and familiarity with Go.
• Solid understanding of frontend and backend technologies, including ReactJS, ExpressJS, and Gin-gonic.
• Experience with AWS services, Docker, and Kubernetes.
• Familiarity with CI/CD pipelines using GitLab and ArgoCD.
• Knowledge of relational databases (MySQL, PostgreSQL) and caching solutionsn(Redis)
• Understanding of REST API, GraphQL API, JWT authentication, and Elasticsearch.
• Experience with logging and monitoring tools like Splunk or OpenSearch.

Who We Are Looking For

We are looking for a Senior Quality Engineer who always strives to find innovative ways to improve product quality. Be part of a cross-functional Agile team of UX/UI designers, mobile and web developers, the product owner and business analysts, for a large-scale national strategic project in the education vertical. The team values quality, automation and user experience of the software we deliver.

Responsibilities:

• Champion and drive product quality and QE practices in an agile development environment
• Collaborate with multiple internal and external stakeholders to ensure that the product is built right
• Validate product features as per acceptance criteria
• Design, develop and maintain the testing environment, testing framework, test plan, regression test suites and test cases in accordance with changing requirements
• Uncover and fi x blind spots and edge cases in test cases
• Perform various tests such as Manual/Automated/Functional/Exploratory testing/Cross-Platform/Performance Testing for the various platforms (iOS, Android, Web)
• Conduct system integration tests with external systems and generate test reports
• Collaborate with development team to establish Continuous Integration and Delivery Pipeline

Requirements:

• Minimum 5 years of experience in quality engineering or relevant roles
• Strong foundation in test methodologies, good analytical skills, attention to detail and problem-solving abilities
• Experience in automated testing tools/frameworks (e.g. Cucumber, Selenium, Appium, Robot Framework)
• Knowledge in Behavior-Driven Development
• Experience in Non-Functional Testing such as security testing, as well as performance and load testing
• Good team player with good communication skills
• Good understanding of mobile (iOS and Android - React Native) and web technologies (e.g. React.js, Node.js) with the respective debugging tools
• Strong understanding of Unit Testing using JavaScript Framework (e.g. Jest, Mocha, Jasmine)
• Initiative to go the extra mile such as by exploring and creating tools to improve testing processes
• Additional certification in Software Quality Assurance is a plus

Roles and Responsibilities

• Develop and establish quality assurance deliverables and testing framework, including estimate testing scope and time needed based on user requirements, create and maintain test specifications in accordance with changing requirements, throughout development;

• Create and maintain automated test framework using tools such as Cucumber/Selenium to support continuous development and testing, including prepare test environment, create and maintain functional testing scripts in accordance with changing requirements;

• Conduct manual functional / exploratory testing to compliment automated testing, including browser testing and system integration tests with other modules;

• Conduct impact analysis of defect fixes discovered during manual or automated tests

• Validate stories using acceptance criteria, raising defects as needed and work with development team to improve the expected behaviours and test cases;

• Conduct performance and load tests if needed, validate the output and expected outcomes and feedback on improvement required;

• Conduct application performance and security testing if needed, to ensure we have a robust and secured system in place;

• Work with Business Analyst on UAT data preparation and support;

• Work collaboratively with the rest of the technical and business team, including understanding the business/user requirements to facilitate testing, participate in desk-checks to do early validation and verify completeness of story, as well as participate in showcases to demonstrate tested stories;

• Conduct system integration tests with external parties when necessary, validate the output and expected outcome e.g. data to and from external parties’ systems and feedback on improvement requirement;

• Work with DevOps team to establish process for deployment and maintaining CI/CD pipeline

Knowledge and Skills

• Tertiary education in relevant fields is preferred

• Experience in programming in Java / Python / NodeJs is preferred

• Hands-on experience with software testing including automated functional testing tools such as Cucumber, Selenium, Maven, Capybara is preferred.

• Experience doing automation testing in Agile development process will be an added advantage

• Have SQL scripting skills

• Hands-on experience in one or more of the followings is preferred:

o Application exploratory testing and regression test automation

o Application performance testing

o Application security testing

• Have relevant knowledge of software QA methodologies, tools, and processes

• Hands-on experience with performance testing tools such as JMeter, Gatling will be an added advantage

• Certified Software Testing Professional and/or Certified Software Quality Analyst will be an added advantage.

• Strong analytical and problem-solving skills

• Good presentation and listening skills

• Good writing skills

• Good communication and interpersonal skills

• Team player

• Meticulous attention to details

• Able to multi-task, take initiative and work independently with multiple stakeholders

The purpose of this job is to assist the Company with the quality assurance activities on an ongoing basis. The role entails a variety of responsibilities, such as:

• Perform incoming material (e.g. cement, sand, etc), in-process and outgoing materials(UHPC Quality Mix) inspection activities according to the QAQC procedures and plans to ensure compliance with ISO and in-house standards.
• Operate and maintain QAQC laboratory equipment properties (e.g., TGA, BET, PSA, SEM, XRD, sieve analysis) to ensure optimal performance for analysing material, manage the safe storage of hazardous materials, and assist with periodic quality audits.
• Preparation of sampling list for weekly production and maintain the consumables inventory item at laboratory.
• Collect samples for incoming raw material quality checks.
• Manage retention samples, including proper labelling and organized storage.
• Maintain laboratory premises and equipment in accordance with the Company’s standards.
• File & maintain product inspection records.
• Perform 5S and laboratory housekeeping.
• Support the company’s research and development initiatives.
• Execute any additional duties or ad hoc tasks as assigned.
• Strictly adhere to safety standards in all activities to ensure a safe working environment for all.

Today, Lonza is one of the world’s largest healthcare manufacturing organizations operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Did you know that we are the 1st biologics contract manufacturer in Singapore? We offer you exposure to upcoming biotech and established pharmaceutical companies and to the manufacturing technology needed to produce mammalian treatments and cell therapies of tomorrow. Our global manufacturing network is recognized for its reliable, high-quality services, regulatory track record, global footprint, innovative technology platforms and extensive experience – we, in Singapore are proud to be part of this global network.

Key responsibilities:

• Perform system and routine maintenance activities, including but not limited to user access management, system monitoring, software configuration, backup and recovery for control systems and networks.
• Provide support to resolve control system-related issues and failures by fixing and solving them, and engage with system vendors as required.
• Identify performance and security gaps to ensure computerized system integrity and proactively seeks out improvements and solutions.
• Oversight of control system policies and procedures to ensure alignment with current regulatory requirements.
• Provide office as well as after-office hours support (based on on-call rotation) to ensure smooth operation of the control systems supporting GMP production.
• Provide assistance to Engineering Support Team, Manufacturing, MSAT department where multi-functional support is needed to address and find root causes.
• Own and perform TrackWise deviation investigations and write-up on control system failures/errors; deviation trend review and root cause analysis as required per Lonza Quality requirements.
• Own change controls to plan and implement changes within stipulated timelines, meeting GDP and GMP requirements.
• Support control systems Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT) and other site qualification activities as needed.
• You should be familiar with 21 CFR Part 11 and EU Annex 11 requirements. Also, you need to know about data integrity requirements and expectations. Additionally, you should be aware of common industry practices related to GMP computerized system administration and management.
• Support the team to ensure inspection readiness at all times.
• Perform periodic reviews with respect to user authorizations and system audit trails.
• Support Data Owners in data audit trail reviews in terms of electronic data retrieval.
• Any other duties as assigned by Supervisor / Manager.

Key requirements:

• Degree or Diploma in Computer Science, Engineering, Information Systems or a related field.
• Relevant work experience in the design, implementation and/or support of instrumentation and control systems, preferably in the Bio-Pharmaceutical, Pharmaceutical, F&B industry.
• Experience with distributed control system, software development methodologies and automated system life cycle support in a regulated industry.
• Experience with various Windows operating systems, server architecture and control system-related infrastructure fundamentals.
• Proficiency in implementing standard methodologies for automation design and code development.
• Good understanding of cGMP’s requirements particularly as they relate to the operation, validation and maintenance of computer-controlled systems.
• Strong problem-solving and analytical skills.
• A valuable teammate, capable of working collaboratively with different teams.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Industrial Quality Engineer

Yishun, Singapore

Who We Are:

Lumileds is a global leader in LED and microLED technology, innovation, and solutions for the automotive, display, illumination, mobile, and other markets where light sources are essential. Our approximately 3,500 employees operate in over 15 countries and partner with our customers to deliver never before possible solutions for lighting, safety, and well-being.

The Lumileds environment is fast-paced, cutting-edge, intelligent and fun! We are looking for exceptional talent to join our team! To learn more, visit lumileds.com.

Who You Are:

We are looking for someone who is interested in Quality functions and is an advocate for Continual Improvements. We are seeking a self-motivated person to take on the role of an Industrial Quality Engineer.

What You Will Do:

· Understanding of Product Design, Materials and Wafer Fab/Thin Film Flip-Chip process.

· Learn and Apply Quality Principles and Automotive Core Tools (APQP,FMEA, SPC, MSA,PPAP).

· Provide comprehensive daily support to QA Operations (Incoming and Outgoing Inspection) and work closely within/inter-departments on issues related to Detection and Defectivity.

· Manage Tools/Equipment for Calibration, Repair and Maintenance

· Take on Operation Performance Metrics for timely reporting.

· Work with various functional teams on Identified Automation opportunities for QA Operations.

· Support Total Continuous Process Improvement and Innovation (TCPII) activities for Site.

What You Will Bring (REQUIRED Qualifications):

· Team-Player and Effective communication skills are desired.

Education (Minimum Level)

· Bachelor's

Field of Study

· Electronics/Mechanical/Electrical or Material Science or relevant.

Years of Experience (Minimum)

· 1 - 3 years

Preferred Qualifications:

· Understanding Semiconductor and Light-Emitting Diode (LED) device and process is a plus.

Lumileds is an Equal Employment Opportunity Employer

We are seeking a dedicated professional to champion quality assurance and testing practices, driving impactful change and ensuring the delivery of robust, user-centric solutions.

What to Expect:

• Define and maintain QA and Testing processes, including Test Management, Defects Management and Code Quality
• Coach and mentor IT Business Analysts and end users on QA and testing processes, fostering a culture of quality and excellence within IT teams.
• Work with selected projects, championing product quality and software testing practices in agile/waterfall project delivery.

How to Succeed:

• Degree in software engineering, computer engineering, electrical engineering, or related discipline.
• Minimum 5 years of experience in establishing test strategies for systems in agile development environments.
• Profound knowledge of various test types, levels, techniques, methodologies, and test automation, with a strong understanding of test-driven development and continuous integration/delivery principles.
• Hands-on test automation experience and the ability to integrate test automation into the Continuous Integration chain.
• Experience in QA Management for the system delivery and Certification in Testing and Software Quality Assurance will be a bonus.
• Organized, methodical, and meticulous in planning, management, and execution, with a strong focus on attention to detail and problem-solving.
• A team player who is self-motivated, proactive, and customer-oriented, with excellent communication and presentation skills.

• 5 years Gray box QA
• Proven experience black box testing Client-Server products with a focus on Server/API testing
• Demonstrated ability to write automation - we currently use Python
• Experience testing RESTful APIs
• Proficiency in an object-oriented language like C#, Java, JavaScript, Perl, Ruby, or Swift
• Experience traversing Unix directory structures; use basic Unix commands to scrape log files
• Experience scrapping customer logs and web searches to design tests cases as end user would use it
• Acquaintance with continuous integration/deployment
• Familiarity with static code analysis tools
• Experience with basic database queries

Responsibilities

· To be responsible for Quality Assurance matters

· To provide accurate course information, including funding terms and conditions to sales team, learners and corporate clients

· To administer learner satisfaction surveys

Qualifications

· Degree in any major

·Excellent command of written and spoken English

· Pleasant disposition with strong communications skills

· Experionce in training industry or quality assurance is an added advantage

Task Management

• Develop and implement a comprehensive product quality improvement plan, aligned with the organization'soverall goals and objectives.
• Lead and participate in cross-functional teams to identify and analyse root causes of quality issues.
• Developing and implementing corrective and preventive actions to prevent future quality issues.
• Monitoring and reporting on product quality metrics to track progress and identify areas for improvement.
• Conduct audits and assessments to identify and address potential quality risks.
• Collaborate with suppliers to ensure their products meet our quality requirements.
• Collaborating with various teams such as engineering, manufacturing, classification societies, and suppliers to ensure consistent quality throughout the product lifecycle.
• Stay up-to-date on the latest quality improvement methodologies and tools.
• Track and analyse warranty data for reporting, change implementation to new products and continuous improvement
• Identify and communicate process and product improvements.
• Continually seek to identify areas of quality risk and resolve them before they impact on the vessel.
• Delivery of regular communications & reports to the Key internal relationships.
• Establish and maintain high standards of quality and control of cost within budget limits.
• Carry out customer familiarization of our products.
• Occasional travel to vessels country operating area to conduct fact finding on their operations and acceptance of our products in operation for quality.

Interpersonal Management

• Communicate effectively: This involves actively listening, clearly conveying information, and providing constructive feedback with all levels of staff.
• Build trust and rapport: This involves being genuine, respectful, and reliable.
• Ensure liaison with shipyard personal and management to ensure product quality performance is consistent with the aims of the organization.Develop and maintain key external relationships with partners, customers, contractors, suppliers and official
• bodies and organisations.
• Negotiate on behalf of the company, be able to accept realistic compromises when necessary.
• Develop a strong network of industry suppliers, subcontractors, and contacts.

Information Management

• Develop and manage quality improvement documentation and reporting.
• Develop full understanding of vessel/product specifications and performance.
• Develop full understanding of relevant classification and survey body rules that affect the quality performance of our products.
• Manage warranty claim documentation and continuous improvement feedback documentation to the shipyard.
• Personal Management
• Look for opportunities to continue to develop professionally.
• Show personal accountability for the achievement of objectives.
• Keep up to date with the industry best practice and monitor actions of competitors.

Job Summary

Responsible for management of Asia Quality System, Policies, Programs and Initiatives. Part of the Global Quality Team to maintain global quality system and drive global initiative.

Role and Responsibilities

Quality Systems

1. Supports overall maintenance of quality systems

2. Monitor and reports on the quality performance for Asia Operations such as product quality performance, supplier performance and gaps for continuous improvement to the management team

3. Maintains the Master control and ISO document control system

4. Maintains customer related documents such as Quality Agreement, PPAP

5. Part of the Global Quality Team, to design and implementation of global policies and systems

Quality Policies

6. Ensures effective implementation of all company quality policies

7. Implements ISO and other recognized standards

8. Implements and monitors statistical techniques such as R&R’s to identify opportunities for improvement.

9. Sets, communicates, and implements quality objectives in line with business goals

10. Manage supplier and customer programs (CCAR, ICAR and SCARs) to ensure that complaints are handled effectively and timely.

11. Support and work with different stakeholders on reporting, monitoring and resolution on customer complaints.

12. Support and work with Supply Chain and Operation on supplier quality issues.

Auditing

13. Leads ISO quality standards implementation as Management Representative.

14. Conducts and leads quality audits to specific quality standards.

15. Leads customer related audits

16. Conducts supplier audits

17. Conducts internal audit investigations for product quality and process issues

18. Responsible for ensuring timely resolution to audit findings

Training

19. Provides training for all employees on basic quality and statistical concepts

20. Provides training to appropriate personnel for updates and changes to quality policy

21. Attends relevant external training sessions/courses and shares learning internally

Job Requirements:

• Degree or equivalent experience in a field of study such as chemistry, business, accounting, engineering, etc.

• Certificate in Quality Engineering is preferred.

• Position requires 3-6 years of quality management experience.

• Good experience into customer & supplier audit and able to conduct training

• ISO 13845 experience will be added advantage.

• Demonstrates introductory understanding and ability and with guidance, applies competency in typical situations.

• Able to design quality systems to meet customer expectations and internal needs. New approaches and continuous improvement must be ongoing

• Good interpersonal skills to be able to communicate and collaborate with all stakeholders and deal with situation proactively

• Junior with 1-2 experience in related field can also apply

• Occasionally overseas travel and weekly conference call is required for the role

• This position required to communicate closely with vendors in China.

Mon to Fri 8.30am - 5.30pm

Project Background

Our client have a team that aims to drive the adoption of modern software delivery in order to better serve the needs and expectations.

As part of this endeavor, we are inviting interested applicants who are passionate about change and transformation to join us as Quality Engineer and to take on the exciting and challenging roles of accelerating software delivery while not compromising on quality.

Youll get to:

• As a Quality Engineer, you have the opportunity to accelerate the delivery and to improve the quality of the software we build through recommending and implementing automated test suites.
• Work with the supporting vendors to identify end-to-end test scenarios as well as to automate these test scenarios, applying risk-based strategy to minimize manual interventions.
• Conduct research on emerging technologies that can optimize and accelerate the project delivery.
• Ensure all required testing documentation are in place as part of production preparation checks.
• Drive and advocate continuous improvement in testing practices and tools.

What youll bring to the team:

• Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology, or related disciplines
• Minimum 3 years' experience in application exploratory testing and regression test automation
• Understanding of Web-based project test methodology, test environments, bug life cycle, and frequent code release deployment QA support
• Create, review and/or support test automation strategies and implementations
• Experience working with highly trafficked, scalable Web applications
• Troubleshooting/debugging skills
• Meticulous attention to details
• Good analytical, interpersonal and presentation skills
• Keen to share knowledge with team mates
• Curious, open to new ideas
• Quick to learn new skills
• Proactive, self-driven and motivated

Bonus points for:

• ISTQB, CSQA, CSTP or other relevant certification
• Experience with Katalon Recorder and/or Katalon Studio or equivalent
• Advanced knowledge of common desktop and mobile browser technology

You will be part of the Quality Assurance and Testing team in the Clusters & Technology Management Office (CTMO) to support the work of our colleagues at the various agencies thru establishing QA and Testing processes, best practices, implement tools and test automation.

What to Expect:

• Define and maintain QA and Testing processes, including Test Management, Defects Management and Code Quality
• Coach and mentor Government IT Business Analysts and end users on QA and testing processes, fostering a culture of quality and excellence within government IT teams.
• Work with selected projects at government agencies, championing product quality and software testing practices in agile/waterfall project delivery.

How to Succeed:

• Degree in software engineering, computer engineering, electrical engineering, or related discipline.
• Minimum 5 years of experience in establishing test strategies for systems in agile development environments.
• Profound knowledge of various test types, levels, techniques, methodologies, and test automation, with a strong understanding of test-driven development and continuous integration/delivery principles.
• Hands-on test automation experience and the ability to integrate test automation into the Continuous Integration chain.
• Experience in QA Management for the system delivery and Certification in Testing and Software Quality Assurance will be a bonus.
• Organized, methodical, and meticulous in planning, management, and execution, with a strong focus on attention to detail and problem-solving.
• A team player who is self-motivated, proactive, and customer-oriented, with excellent communication and presentation skills.

We want to onboard a motivated JAVA Backend QA Automation Tester to join our dynamic team. The ideal candidate will be responsible for ensuring the quality and reliability of our backend systems through automated testing.

RESPONSIBILITIES

• Developed, maintained, and executed automated test scripts for backend systems using Java.
• Collaborate with developers and other QA team members to design and implement test plans, test cases, and test scripts.
• Identify, document, and track bugs and issues found during testing.
• Perform regression, integration, and performance testing of backend services.
• Utilize automation frameworks and tools such as Selenium, TestNG, JUnit, and REST Assured.
• Contribute to the continuous improvement of the QA process, tools, and methodologies.
• Participate in code reviews and provide feedback to ensure testability and quality of code.
• Work closely with cross-functional teams to understand requirements and provide input on testability and quality.
• Ensure compliance with industry standards and best practices

TECHNICAL SKILLS

• Strong knowledge of JAVA programming
• Proven experience in backend testing and automation using Java.
• Strong understanding of software development life cycle (SDLC) and QA methodologies.
• Proficiency in automation tools such as Selenium, TestNG, JUnit, and REST Assured.
• Experience with API testing and tools like Postman or SoapUI.
• Familiarity with version control systems like Git.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.
• Ability to work independently and in a team-oriented environment.
• Testing certifications (ISTQB) are a plus

The Service Quality Associate (SQA)act as the media between internal partners and residents as well as their families. The SQA is to maintain high standards of care and service delivery, promoting residents’ well-being, and ensuring a conducive living environment for residents, through gathering feedback and working with internal partners.

Work Location: Senja Care Home

Client Care Management

• Act as the point of contact to interact and gather feedback from residents and their families to understand their needs and preferences.
• Work towards resolving issues and ensuring a positive outcome for all parties involved.
• Collaborate with internal partners within the care home to ensure a cohesive and collaborative approach to resident care and service delivery.
• Identify and share areas of improvement and provide recommendations.

Training and Activity Management

• Coordinate and deliver in-service talks to residents and staff.
• Encourage residents to participate in activities and events for their health well-beings.

Service Quality

• Monitor and evaluate the quality of care provided to residents by conducting regular assessments, audits and surveys.
• Identify areas for improvement and recommend strategies to enhance the quality of services.
• Implement initiatives to enhance resident satisfaction and improve the overall resident experience.
• Prepare reports for management and regulatory agencies as required.
• Ensure that the care home complies with all relevant regulations, policies, and procedures. Stay abreast with industry standards and best practices to maintain compliance.
• Escalate to HOD or Senior Management Team (SMT) for feedback that warrants immediate attention or has insinuation of escalation to public forum or media.
• Track all visits, feedback, recommendations and report at Vanguard Rehab and Clinical Meeting (VRCM) platform or any other platforms when necessary or required.

Administration

• Maintain accurate records of quality assurance activities, resident feedback, and compliance measures.

Requirements

• Diploma / GCE “A” level / GCE “O” level / GCE “N” level in a relevant discipline
• Possess at least 1 - 2 years working experience in Service Quality function or quality improvement programmes in healthcare or similar setup.
• Those with experience in Nursing Homes and/or long-Term Care Facility would be preferred.
• Ability to interact in at least 2 of the languages/dialects such as Malay, Mandarin or Tamil to communicate with the clients and families.
• Effective interpersonal, engagement and follow-up skills
• Detail-oriented
• Passion for quality and ageing issues
• Good written and verbal communication skills

Salary: S$3,500

Working Days: Monday - Thursday 830am-6pm, Friday 830am-530pm

Location: Chinatown/Clarke Quay

Contract Period: 6 months contract

Job Responsibilities:

• Respond to survey enquiries and escalations via personalized calls and email correspondence
• Assist respondents to complete surveys using approved methodology by explaining survey objectives
• Compile, record and input data collected from completed surveys into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Ensure that KPIs and service levels are met consistently via prompt follow ups
• Work closely with inbound/ outbound Project Experience Managers to develop quality service operational SOPs and processes
• Evaluate and improve current SOPs while setting up new deliverables and SOPs within the operational guidelines
• Drive customer experience centre initiatives including call audits
• Guide the team to achieve the expected behavioral and efficiency standards through coaching to level up on the customer experience
• Root cause analysis to identify triggers for customer dissatisfaction and identify areas of improvement within team
• Perform service recovery and provide pro-active solutions for escalation
  Identify and highlight gaps in service deliverables for continuous improvement
• Provide recommendations on ways to improve productivity and customer satisfaction to achieve highest level of service excellence
• Handle high level email replies
• Analytical thinking process
• Able to organise, identify and/or derive reports using Excel
• Any other adhoc duties

Job Requirements:

• Singaporean
• 2 years and above of call centre experience

How to Apply:

Thank you for your interest in the advertised position. We kindly request that all applications be submitted via our PERSOLKELLY GO App.

To access our PERSOLKELLY GO Jobs App, please click on the following link:

https://sg.go.persolkelly.com/job/apply/5789

EA License No: 01C4394

EA Personnel ID: R1655869

EA Personnel Name: Chua Le Teng, Sherry

**We regret that only shortlisted candidates will be notified**

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· Tertiary education in relevant fields is preferred

· Experience in programming in Java / Python / NodeJs is preferred

· Hands-on experience with software testing including automated functional testing tools such as Cucumber, Selenium, Maven, Capybara is preferred.

· Experience doing automation testing in Agile development process will be an added advantage

· Have SQL scripting skills

· Hands-on experience in one or more of the followings is preferred:

• Application exploratory testing and regression test automation
• Application performance testing
• Application security testing

Have relevant knowledge of software QA methodologies, tools, and processes

Hands-on experience with performance testing tools such as JMeter, Gatling will be an added advantage

Certified Software Testing Professional and/or Certified Software Quality Analyst will be an added advantage.

Strong analytical and problem-solving skills

Good presentation and listening skills

Good writing skills

Good communication and interpersonal skills

Team player

Meticulous attention to details

Able to multi-task, take initiative and work independently with multiple stakeholders

Tertiary education in relevant fields is preferred

· Experience in programming in Java / Python / NodeJs is preferred

· Hands-on experience with software testing including automated functional testing tools such as Cucumber, Selenium, Maven, Capybara is preferred.

· Experience doing automation testing in Agile development process will be an added advantage

· Have SQL scripting skills

· Hands-on experience in one or more of the followings is preferred:

• Application exploratory testing and regression test automation
• Application performance testing
• Application security testing

Have relevant knowledge of software QA methodologies, tools, and processes

Hands-on experience with performance testing tools such as JMeter, Gatling will be an added advantage

Certified Software Testing Professional and/or Certified Software Quality Analyst will be an added advantage.

Strong analytical and problem-solving skills

Good presentation and listening skills

Good writing skills

Good communication and interpersonal skills

Team player

Meticulous attention to details

Able to multi-task, take initiative and work independently with multiple stakeholders

Responsibilities

• Environmental Quality Audit, that comprises of the following inspection units:
• Entrance and lobby, lift cars, planter boxes and containers, porches, pavement, aprons, sidewalks, external game courts, carpark, driveway, hard standing, loading and unloading bay, field, gardens, side tables, bin centre / bin chute.
• 50% of the following inspection units: classrooms, lecture halls, auditoriums, laboratories, offices, staff rooms, special rooms, rooftop, common staircase / landings / steps / common areas, toilets, external compound and handrails.
• During each Environmental Quality Audit, representatives shall be present to validate that all documentations submissions are in order.
• To follow-up of Environmental Quality Audit findings, gaps identified and recommendations till close out.
• To ensure consistent remarks, comments and assessment standard for all sites during the Environmental Quality Audit in the Environmental Quality Audit report.
• To use the electronic cleaning audit system, device and forms

Requirements

The Environmental Quality Auditor(s) shall possess the following competency and experience:

• Possess WSQ Advanced Certificate in Environmental Cleaning/Services for cleaning supervisor or possess a relevant WSQ Qualification or equivalent in cleaning supervision; and
• Possess valid Environmental Control Coordinator (“ECC”) license.
• Preferably 3 years in cleaning supervision or cleaning auditor; and
• Preferably 1 year as certified ECC practitioner.

PM Singapore is currently looking to expand the CQV capabilities. This role will be supporting one of our many clients in the field of commissioning, qualification and validation work within the Life Sciences space.

Your day to day role would involve the following activities:

• Planning, Performance, and Coordination of Computer System Validation, Equipment Qualification, Temperature Controlled Objects (Freezers, Incubator etc), Clean Utilities Validation and cleaning validation in accordance with internal procedures and industry standards.
• The qualification includes, FAT, SAT, IQ, OQ, PQ of any additional modifications of existing manufacturing process equipment, package units (e.g. Ultrafiltration Unit, Chromatography Columns, autoclave, FIT testers), commercial off the shelves (COTS) analytical instruments, freezers,
• Create, review and approve equipment qualification and analytical instruments lifecycle documentations, e.g. FAT, SAT, IQ, OQ, PQ protocols and reports, risk assessments, technical specifications.
• Can lead investigation revolving around discrepancies identified during qualification activities.

We would like to hear from candidates who have:

• Min 10 years of relevant experience in validation activities (including the creation, pre-execution approval, execution, post-execution review, and post-execution approval of all validation lifecycle documents)
• Leading daily validation meetings with cross functional teams in resolving validation issues.
• Experience in equipment qualification including analytical instrumentation and manufacturing equipment.
• Work experience in Pharmaceutical or BioPharma industries
• Hands on validation execution experience
• Able to execute activities in cGMP environment, including cleanrooms or technical areas.

Job Summary

Responsible for management of Asia Quality System, Policies, Programs and Initiatives. Part of the Global Quality Team to maintain global quality system and drive global initiative.

Role and Responsibilities

Quality Systems

1. Supports overall maintenance of quality systems

2. Monitor and reports on the quality performance for Asia Operations such as product quality performance, supplier performance and gaps for continuous improvement to the management team

3. Maintains the Master control and ISO document control system

4. Maintains customer related documents such as Quality Agreement, PPAP

5. Part of the Global Quality Team, to design and implementation of global policies and systems

Quality Policies

6. Ensures effective implementation of all company quality policies

7. Implements ISO and other recognized standards

8. Implements and monitors statistical techniques such as R&R’s to identify opportunities for improvement.

9. Sets, communicates, and implements quality objectives in line with business goals

10. Manage supplier and customer programs (CCAR, ICAR and SCARs) to ensure that complaints are handled effectively and timely.

11. Support and work with different stakeholders on reporting, monitoring and resolution on customer complaints.

12. Support and work with Supply Chain and Operation on supplier quality issues.

Auditing

13. Leads ISO quality standards implementation as Management Representative.

14. Conducts and leads quality audits to specific quality standards.

15. Leads customer related audits

16. Conducts supplier audits

17. Conducts internal audit investigations for product quality and process issues

18. Responsible for ensuring timely resolution to audit findings

Training

19. Provides training for all employees on basic quality and statistical concepts

20. Provides training to appropriate personnel for updates and changes to quality policy

21. Attends relevant external training sessions/courses and shares learning internally

Job Requirements:

• Degree or equivalent experience in a field of study such as chemistry, business, accounting, engineering, etc.

• Certificate in Quality Engineering is preferred.

• Position requires 3-6 years of quality management experience.

• Good experience into customer & supplier audit and able to conduct training

• ISO 13845 experience will be added advantage.

• Demonstrates introductory understanding and ability and with guidance, applies competency in typical situations.

• Able to design quality systems to meet customer expectations and internal needs. New approaches and continuous improvement must be ongoing

• Good interpersonal skills to be able to communicate and collaborate with all stakeholders and deal with situation proactively

• Junior with 1-2 experience in related field can also apply

• Occasionally overseas travel and weekly conference call is required for the role

• This position required to communicate closely with vendors in China.

Mon to Fri 8.30am - 5.30pm

Responsibilities

§ Planning and driving of newly set-up office, developing necessary approval papers and documents, establishing new department processes, including timeline management, stakeholder engagement, tracking of project progress and deliverables.

§ Lead and develop innovation capabilities and implement new innovations into the culture to influence the overall operations.

§ Facilitate Quality Improvement and Innovation workshops such as lean and human-centred tools to impart knowledge and skills to hospital staff.

Requirements

· Bachelor’s Degree Business Analytics/Computer Science/Engineering/Business Administration or related fields.

· Ability to leverage technology solutions to support quality improvement initiatives.

· Proficient in programming tools such as Python and RPA and good understanding of AI tools to help boost productivity.

· Proficient in LEAN/Six Sigma/AGILE/Design Thinking/Behavioural Insights preferred.

· Certified Train-the-trainer (ACTA/ACLP) or equivalent preferred.

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Technologies (S) Pte Ltd’s PDPAand e2i’s PDPA.