Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Healthcare Quality & Regulatory Compliance Specialist (Hybrid) AMEA

Opportunity:

Play a critical role in driving compliance and quality programs for Healthcare Transportation and facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Your Contribution:

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead and support various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

What we look for in you!

1. Hold local pharmacist license (and may be required to hold licenses and permits on behalf of the company)

2. Have three (3) to five (5) years of relevant experience in pharmaceutical or healthcare industry in a quality related role

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Your competencies:

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

• Develop and engineer mechatronic systems for our Semiconductor equipment with main focus on Motion Control and Mechatronics.
• Perform tasks in close co-operation with other departments as mechanics, electronics, software in house and across development sites. Communicate across these single disciplines and sites.
• Provide technical support to production sites as well as to the field / customer sites.commission, qualify and document mechatronics systems and Motion Control solutions.
• Help to organize and install test equipment in the laboratory. Support other disciplines in performing testing tasks.
• Take part in conceptual and architectual design work together with development sites.

Education

• Bachelor/Master/PH.D degree in mechatronics, control engineering, electrical engineering or similar

Work experience

• More then 3 years work experience preferred, but not a absolute must
• Work experience with Semicon equipment or similar preferred

Expertise and methodology

Must

• Control theory
• Motion control
• Sensorics and motors
• Basic understanding to electronics
• Tools: Matlab

Nice to have

• Software development: basics in C++ (object oriented programming)
• Mechanics, Dynamics
• Vision competences

Best Regards

Navneet Goel

[email protected]

EA License No. : 02C3423 | Reg No. R1982194

• Perm
• Must have at least 5 years of BD/sales experience in Oil & Gas, Bunker fuels or selling to shipowners/ship managers
• Proven track record in building business
• Comfortable to be a sole contributor
• Advantageous if incumbent possess technical experience and is familiar with the bunker industry

Job Description

• Grow the sales of the global business in line with the strategic growth plan of the business working to budget targets
• Manage key accounts in designated geographical regions
• Identify and develop new opportunities to expand the services offered by the company
• Prepare quotations and tenders for new business opportunities.
• Develop working relationships with decision makers for all managed accounts and potential accounts
• Maintain up-to-date knowledge of the company's service offerings as well as external market trends
• Manage and maintain a pipeline; ensuring all sales information is current
• Gain a greater understanding of our customers’ business activities and the demands, constraints and factors affecting their business and markets
• Gain information on competitive activity and market factors which could affect the company's overall business
• Attend industry relevant conferences and exhibitions
• Assist with marketing activities
• Maintenance of I-Connect CRM database
• Liaise with local service providers when required to ensure high standards of service delivery are maintained

• Min Degree
• At least 5 years of BD/sales experience in Oil & Gas, Bunker fuels or selling to shipowners/ship managers
• Proven track record in building business/growing sales
• Excellent verbal and communication skills to liaise with internal and external customer’s
• Ability to develop strong working relationships with clients and internal stakeholders
• Knowledge of Petroleum Products and their properties
• Knowledge of Marine Industry operations and relevant legislation
• Knowledge of all competitive testing companies

Perm

AWS

Bouns

Medical and Insurance Coverage

Responsibilities:

• Perform internal audits as per internal audit schedule in accordance to AS9100, and PART-21 Subpart G requirements OR AS9110C and P-145 requirements
• Manage the qualification and authorization of Technician, Inspector and Signatory (APU)/ Certifying Staff (ARU)
• Facilitate training management, by doing operator audits, manage operator certifications, stamp register control, product authorization matrix, and follow up of re-certification
• Support external audits, (Civil Aviation Authorities, customers and Certification bodies)
• Participate and contribute in Production Readiness Reviews
• Perform Product audits in accordance to applicable Definition Files and Manufacturing Inspection Files
• Facilitate and participate in Analysis and Decision committee / Material Review board, related to product nonconformity.
• Validate the qualification of new test equipment.

Requirements:

• Degree/ Diploma in Quality, Quality Management or Mechanical Engineering or Electrical Engineering or Electronic Engineering or Equivalent
• Experienced in Avionics Workshop Maintenance Environment/ Electronics Workshop / Mechanical Workshop or production
• Experienced in Quality Auditing
• Experienced in Procedural and Process developments
• Knowledge in: AS9100D (APU), PART-21 Subpart G (APU), Or AS9110C (ARU) Or PART-145 (ARU)

Other Information:

• Working location: Changi
• Working hours: Monday - Friday, 9am - 6pm
• Company transport provided at designated MRT stations

Acceo Pte Ltd, a renowned provider of valves and fluid control products, is seeking a driven and experienced Sales Engineer to join our team. As a Sales Engineer at Acceo Pte Ltd, you will be responsible for promoting and selling our range of valves and fluid control products to clients in various industries.

In this role, you will identify potential customers, establish strong relationships, and provide technical support to meet their fluid control needs. You will collaborate with the sales team to develop sales strategies, prepare proposals, and negotiate contracts. Additionally, you will stay updated with industry trends and market conditions to provide valuable insights to both internal and external stakeholders.

The ideal candidate for this position is a results-oriented professional with a proven track record in sales within the valves and fluid control industry. You should have a strong technical background in mechanical engineering and a deep understanding of different types of valves and their applications in various industries. Excellent communication and negotiation skills, coupled with a customer-centric mindset, are essential for this role.

Responsibilities

• Promote and sell valves and fluid control products to clients in various industries.
• Identify potential customers and establish strong relationships to drive business growth.
• Provide technical support and assistance to clients, understanding their fluid control needs and recommending suitable products.
• Collaborate with the sales team to develop and implement sales strategies.
• Prepare and deliver technical presentations and proposals to customers.
• Negotiate contracts and ensure timely delivery of products.
• Track market trends, competitor activities, and customer feedback to provide valuable insights to internal stakeholders.

• Bachelor's degree in Mechanical Engineering or a related field.
• Proven experience in sales within the valves and fluid control industry.
• Strong knowledge of different types of valves and their applications.
• Excellent communication and negotiation skills.
• Customer-centric mindset and ability to build and maintain strong relationships.
• Understanding of market trends and competitor activities.
• Ability to work independently and as part of a team.
• Proficiency in sales software and tools.
• Willingness to travel to meet clients and attend industry events.

• Material Control Technician II

  At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

  As a Material Control Technician II supporting ASM Supply Chain Department, you will be trusted to work on to Warehouse Shipping and Receiving at Tuas. In this role, a typical day will include:

Execute inbound and outbound material control tasks, inbound and outbound material logistic tasks, ERP transactions, continuous improvement, HSE tasks, administrative tasks, ad-hoc tasks as assigned by supervisor

Meet expected standards and timeline as communicated by supervisor.

Execute material control tasks with required ERP transactions:

• Inbound material receipts
• Accurate, timely work order material issue to production staging areas
• Put away materials and production returns
• Transfer of finished goods to external warehouse
• Disposal of obsolete materials
• Routine cycle count, investigate discrepancies.

Execute material logistic tasks with required ERP transactions:

• Transfer of inbound materials
• Monitor inbound material logistics estimated time of arrival (ETA) to site, escalate delays to planned ETAs
• Plan and execute outbound materials logistics.

Others tasks:

• Warehouse housekeeping, 5S activities, self-inspection tasks, consumables stock take and issue PO to replenish
• Work in manner to ensure Health, Safety, Environment, ensure movement and storage of hazardous materials in compliance with safety requirements, prepare safety risk management plan in collaboration with HSE for supervisor review and approval.
• Continuous improvement projects
• Administrative duties

Alcon Careers

See your impact at alcon.com/careers

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Our business is currently going through an exciting growth phase, where we're bringing more products to patients in Singapore and the South East Asia region. In this newly created QA/QC Associate role, you'll be actively supporting our mission to deliver the right medicine to the right patient, at the right time.

Based onsite in our Changi premises, this role would see you responsible for the following on a day-to-day basis:

• Documentation processes for our QMS/eQMS
• Product releases
• Completing vendor and customer approvals and validations
• Supporting secondary packaging processes
• Supporting validation activities
• Supporting operational quality activities with our warehouse and cleanroom facilities

To be successful for this position, you'll need:

• Tertiary qualification in Science, Pharmacy or a technical discipline or relevant experience
• At least 1 years' experience in a quality role, experience in a warehouse and cleanroom environment within Healthcare, Pharma or Food industries advantageous.
• Exposure to GDP and GMP Quality Management Systems
• Excellent communication skills, both written and verbal
• The ability to quickly build collaborative relationships with cross-functional peers
• Sound time management skills and organisational ability
• Excellent attention to detail and strong administrative/documentation skills
• Willingness to jump in, get things done and make a difference to the lives of patients!

In addition to a rewarding and challenging work environment, we can offer you:

• Competitive basic salary
• 13th month payment
• Performance bonus
• 18 days annual leave
• Annual salary review
• Support with health insurance
• Ongoing opportunities for professional growth and development
• Team fun-building days and celebrations
• Long service awards
• Recognition scheme & employee of the year awards
• A great team environment!

Healthcare Quality & Regulatory Compliance Specialist (Hybrid) AMEA

Opportunity:

Play a critical role in driving compliance and quality programs for Healthcare Transportation and facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Your Contribution:

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead and support various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

What we look for in you!

1. Hold local pharmacist license (and may be required to hold licenses and permits on behalf of the company)

2. Have three (3) to five (5) years of relevant experience in pharmaceutical or healthcare industry in a quality related role

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Your competencies:

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

The Continental-NTU Corp Lab invites applications for the position of Research Fellow.

Key Responsibilities: 

• Develop optimization, control, learning, coordination, and/or management solutions to support multi-robot coordination and fleet management

• Programming and testing of the developed models, algorithms, and methods

• Write the research results into publication manuscripts and project reports

• Contribute to project reporting and demonstration

Job Requirements:

• PhD in Electrical Engineering, or Automation, or Computer Science and Engineering, or related disciplines from a prestigious university

• Have at least 1 first-author publication in top-tier journal

• Knowledge in at least one of the following topics: multi-robot coordination, fleet management, optimization, control, and learning, or robotics

• Good simulation and programming skills

• Good interpersonal skills

• Good communication and writing in English

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Manage customer complaints, corrective and preventive action programs.
• Work closely with customers, production and suppliers to meet the quality requirements.
• Review / prepare, administer and implement Quality Assurance Plans, Inspection Test Plans and other Operational procedures in accordance to the technical specifications, customer's surveillance requirements, and good manufacturing / engineering practices, and enforce the same on Operations in their execution.
• Work closely among inter-department to ensure committed schedules are met in a timely and effectively manner.
• Responsible for product quality management, implement quality plans, drive quality improvement projects and prepare quality report to identify problem areas and work on problem resolutions
• Interface with and handle customers/vendors on quality issues.
• Handle the customer quality/customer satisfaction issues for global and major customers, which include monitoring field complaints, coordinating investigation and following up within the business to ensure appropriate closure in a timely fashion.
• Assume the focal role for investigating high failure rate customer issues, coordinating the use of different resources to investigate the customer issues.
• Lead the internal team members in achieving the ISO9001:2015 accredited certification as well as customer-specific qualifications.
• Work closely with internal team members and external suppliers to address product-related quality issues, and drive corrective and preventive actions for continuous improvement.

Requirements:

• Degree / Diploma in Engineering (Electrical Engineering, Mechanical Engineering, etc).
• Min. 5 year's relevant working experience in the Manufacturing/EMS/Semiconductor industry or experience in quality environment.
• Working knowledge in 5S, PFMECA, SPC & ISO 9000 series Quality system.
• Knowledge of International quality standards ISO.
• Able to communicate effectively across all levels.
• Strong knowledge and ability to read mechanical drawings with knowledge of CMM, profile projector, and measuring equipments.

Interested candidates, please forward a detailed resume as MS Word format and email to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Consultant: Daniel Lee / EA Personnel No: R1989151

Job Responsibilities:

Reporting to the Head of Partnership Distribution, you will be providing operational support to the Affinity Partnership team.

• Sales Report Management – Track daily sales results captured in the system and highlight any potential errors or discrepancies. Check sales results against sales report provided by partners to ensure accuracy.Provide weekly sales report by partners’ performance, campaigns and product lines. To provide any other reports as required.
• Sales Leads Management – Extract daily / weekly / monthly customer leads through partners and campaigns to in-house call centre for cross-sell. Report cross-sell results in weekly sales report. Work closely with call centre manager on leads extraction, leads utilization and accurate sales reporting.
• Operational Support – Manage invoicing and ensuring on-time payment by partners. Communicate with partners or vendors for any related matters. Provide support for ad-hoc events, e.g. roadshows, campaigns, product launch, trainings and other promotional activities when required.
• Business Support – Participate in UAT system testing when required. Communicate with internal departments such as Marketing, Finance, IT for any tasks assigned.

Job Requirements:

• Diploma in Marketing, Business Administration or related discipline
• Minimum 3 years of related work experience in General Insurance.
• Good interpersonal and communication skills.
• Resourceful, Strong project management and organization skills.
• Able to work independently and as a team under tight datelines and pressure.
• Adaptable to changes and ability to multi-task.
• Competent in MS office especially in Excel, Word, Powerpoint.
• Certifications in BCP and PGI will be a plus.

Other Information and Benefits

• 5-day work week (9 am - 6 pm),
• 10-15 mins walk from Tanjong Pagar MRT
• Attractive remuneration package, variable performance bonus, annual leave entitlement, outpatient and dental benefits, group hospitalization and surgical, personal accident and term life insurance, etc.

Roles & Responsibilities

• Assisting in carrying out quality audit and other assurance services to clients in multiple industries.
• Assist in-charge in obtaining all necessary audit working papers and documentation including researching and documenting facts and findings.
• Review transactions, documents, records, reports, and methods for accuracy and effectiveness.
• Prepare acceptable working papers that record and summarize data on the assigned audit segment and/or the audit engagement
• Hold preliminary discussions of apparent deficiencies with operating personnel to verify and obtain explanations of and reasons for each apparent deficiency and document responses.
• Report audit findings and make recommendations for the correction of unsatisfactory conditions, improvements in operations, and/or reductions in cost.

Requirements

• possess at least a Diploma/Degree in Accountancy
• Full ACCA an advantage but not compulsory at this stage.
• Strong business awareness and an ability to identify audit issues arising from commercial transactions.
• Team player, with the ability to multi-task, flexible and can work under pressure.
• Socially confident with good organization skills.
• Self starter with good analytical skills, attention to details and a proactive approach to problem solving.
• Proficient in spoken and written English.

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Company:

Description:

Marsh is seeking candidates for the following position based in the Singapore office:

Credit Control Manager

What can you expect?

• Embark on a journey of career growth and acceleration with an award-winning Fortune 500 company.

• Unparalleled opportunity to be part of a dynamic Operations team at Marsh.

• Exceptional training and development initiatives as well as exposure to a wide range of learning avenues that you can tap on to reach your full potential.

We will count on you to:

• Oversee the day-to-day operations of Marsh SG APH's Fiduciary department, with a specific focus on Credit Control.

• Collaborate with internal stakeholders to provide a value-added experience and address operational issues and expectations.

• Understand the team's purpose and ensure timely and high-quality delivery to clients, while honouring commitments to internal stakeholders.

• Manage Service Level Agreements (SLAs) for accuracy, productivity, and turnaround time with internal and external stakeholders.

• Efficiently allocate and utilize resources (people, processes) to optimize operational efficiency.

• Foster ongoing communication and relationships with first-line managers of operating companies to exchange performance information, address exceptions, discuss expectations, anticipate process changes, and identify new opportunities.

• Provide operational decision support and influence expectations with operating companies to enhance stakeholder experience.

• Assess team competencies, potential, and performance levels to develop skill-based development plans and mentor underperforming team members.

• Set goals, conduct timely and objective feedback sessions, and identify skill and competency gaps to create learning plans for the team.

• Implement people development plans to meet current and future skill requirements.

• Foster an engaged workforce by monitoring levels of engagement and intent to stay within the team.

• Promote adherence to organizational policies, procedures, and standard operating procedures (SOPs).

• Monitor and address performance in risk and compliance, identifying areas for improvement in operational risk.

• Report and escalate exceptions related to processes, people, and policies, and participate in decision-making as necessary.

• Undertake ad-hoc assignments and support regional office, local business, or Business Process Improvement projects as needed.

What you need to have:

• Minimum 5 years of working experience in Credit Control with prior people management responsibilities

• Experience in operations in insurance / financial services/re-insurance operations within an organization with proven track record in service delivery

• Operations knowledge in Invoice to Cash process and dealing with regional / onshore stakeholders.

• Previous experience in end-to-end credit control and accounts receivable processes within insurance / insurance broking industry

What makes you stand out:

• Prior Credit control managerial experience in broking/reinsurance industry

• Excellent communication and leadership skills

• Good influencing and negotiation skills

• Strong analytical and decision-making ability

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy, and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Senior Engineer, Quality Operations

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Senior Engineer, Quality Operation you are tasked to assess and monitor supplier quality thereby ensuring that the material or product provided are free of defects and in compliance with specifications. Supplier quality engineers communicate between internal stakeholders and suppliers to address and resolve quality issues, providing technical input and guidance on process enhancements and improvements. By doing so, this position ensures the quality of the medical devices produced on site meets the requirements of Alcon standards,21 CFR Part 820, Part 11, ISO 13485, the Medical Device Regulation (MDR), MDSAP and other applicable regulations and standards at Tuas. In this role, a typical day will include:

Responsibilities

• Responsible for supplier quality management and is the primary quality interface with the suppliers.
• Supplier Selection - identify and select suitable supplier to ensure all aspects of quality, capability, pricing, delivery and environment meet Alcon requirements.
• Supplier Qualification - conduct new supplier qualification thru the process of capability matching, supplier risk assessment, supplier self-assessment, onsite qualification audit and supplier quality agreement accordance with Alcon requirements
• Supplier Monitoring - assess, monitor and communicate Supplier performance, escalate issue when necessary.
• Perform thorough supplier audits and assessments of their processes and QMS drives improvement. Identify supplier-related problems and improvement opportunities.
• Work with internal stakeholders and suppliers on resolving of quality issues to closure for all incoming & production rejects through SAR process.
• Review and approve supplier investigations by ensure proper investigation and corrective actions execution.
• Monitoring and drive timely closure of the Supplier Action Request (SAR).
• Cross-functionally coordinates with the Procurement to perform periodic business review with selected suppliers.
• Perform and review all supplier quality related SOPs / Form changes and Gap
• Assessments Support internal and external audits and is responsible for audit finding closure, as required.
• Work with cross-functional teams to resolve operational quality issues
• Trend, analyze and monitor key performance indicators, suggest improvements and escalate to supervisor/management as necessary
• Identify improvement opportunities and lead/support the implementation activities to improve performance and efficiency.
• Meet quality objectives set by management & comply to Alcon, QMS and Safety requirements. Drive and support supplier CIP (Continuous Improvement Program) by using quality tools to improve manufacturing process and product quality
• Drive full assessment for effectiveness of supplier process control plans, measures and activities Serve as Quality representative on project teams for new product design transfers
• Dive deep and maintain the technical understanding needed to actively contribute to engineering and product decision-making.
• Responsible as Super User in SAP IRIS for Supplier Quality Management relevant activities to meet Alcon’s requirement.
• Perform any other duties/ projects/ assignments assigned by Supervisor as per Business Needs.

What You'll Bring to Alcon

• Min diploma or degree
• 1-3 years relevant experience in manufacturing/pharma or medical device industry preferred

Why Join Us:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

NA

• Permanent position with flexi benefits
• Shift allowance + transport allowance
• Willing to work shift
• Degree holder major in Chemistry / Chemical lab testing experience
• Candidates with no experience are welcome

Job Description

• To continuously plan, organise and perform routine QC analysis of incoming material, in-process and finished process samples in accordance to documented testing methodology. Planning and co-ordination of the workload is required to meet the demands of other departments and the wider business.
• To be responsible for making daily decisions on any QC results, problem solving skills are required to ensure only true results are accepted which could have a minor impact on the business.
• Proactively identify and initiate continuous improvements to products and systems used within QC.
• To carry out short term projects involving non-routine analysis (upto six months). This includes customer complaint investigations which requires problem solving which could be based on vague information, involving multiple departments and knowledge of the site products.
• May be responsible for calibration of equipment and maintenance of the records follwing routine procedures.
• To liaise and communicate daily (both verbal and written) correct results and information to the appropriate departments in a timely manner. Accurate results and attention to detail ensures that the customer receives the correct quality of product to their specification requirements. This minimises the number of quality complaints and claims from the external customers.
• Role holders provide guidance to plant operators when in the laboratory and assume full responsibility of the QC laboratory outside of standard working hours. To work with no supervision outside normal hours.
• Decision making that impacts other departments will be through referral to line managment or shift managers (or equivalent) outside normal hours.
• To supervise and train new members of the department together with providing information and awareness of products and test methods.
• The role requires the job holder to have a good knowledge of site analytical techniques.

Requirements

• Degree holder major in Chemistry, candidate with no experience are welcome to apply
• With Chemical lab testing experience added advantage
• Willing to work in shift
• Willing to work at Seraya, Jurong Island

Kindly be informed that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

Duties and Responsibilities :

• Assist Senior Manager of Quality & Compliance to oversee the ISO Quality Management System held by the company.

• Work with internal stakeholders from Air Freight, Ocean Freight, Logistics, Courier, Cross Border Trucking Departments in achieving and meeting the set quality standards and procedures.

• Conduct training to stakeholders on topics related to quality standards and procedures.

• Work with internal stakeholders to understand and to meet the needs of customers.

• Gather quality objectives achievement metrics by internal stakeholders.

• Gather quality objectives achievement metrics by key suppliers.

• Work with internal stakeholders to gather customer satisfaction metrics.

• Monitor compliance to national and international quality standards and related regulations.

• Participate in quality related activities such as audit, qualification program, claims etc

Requirement

Minimum 2 years’ experience in quality management QC related field

Diploma level or higher. Knowledge of ISO9001, ISO13485 or SS620, TAPA or TradeFIRST.

Computer literate.

Details oriented with Excellent communication skills

Able to meet deadlines

Experience in managing a team

Prior working experience in freight forwarding/Logistics industry is a plus

Embark on a dynamic journey with The Centre of Hardware Assurance (CHA), Temasek Laboratories@NTU, as we seek a passionate Research Assistant to be part of the research team to conduct hardware security analysis and evaluation. This exciting role encompasses sample preparation, imaging, image processing, and the cutting-edge security analysis of electronic devices. Join us at the forefront of innovation and make your mark in shaping the future of hardware assurance!

Key Responsibilities:

• Engage in innovative research in the realm of hardware security analysis, utilizing state-of-the-art facilities and advanced techniques widely employed in the semiconductor industry

• Contribute to the planning, study, and investigation of workflows dedicated to electronic device security analysis

• Elevate the efficiency and accuracy of the developed security analysis workflows, setting new standards for throughput and scientific excellence

Job Requirements:

• Bachelor’s Degree in Materials Science and Engineering, Electrical and Electronic Engineering, Computer Engineering, Physical and Mathematical Sciences or relevant disciplines

• Basic knowledge in microelectronics is required, and knowledge in failure analysis is a plus

• Excellent verbal and written communication skills

• Problem solving, research and analytical skills

• Independent and can work well in a team

• Singaporean only

We regret to inform that only shortlisted candidates will be notified.

Job Description

For more than a century, our Company has been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, it continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

Job Description

• Implement and oversee improvement to laboratories
• Study and understand the current laboratory workflow
• Perform data collation (e.g. process flow, duration of process/steps etc)
• Organize and perform data analysis by creating simple programs
• Prepare presentation slides/posters for the project

Qualification & Job Requirements

• Minimum educational qualification of diploma, including but not limited to Biotechnology, Chemistry or Pharmaceutical Sciences.
• A good team player with ability to work independently
• Innovative and self-motivated
• Basic knowledge and application of Microsoft Office
• Basic knowledge and application of data analysis tools (e.g. macros, visual basic)

Who we are

We are driven by our purpose to develop and deliver innovative products that save and improve lives. With 69,000 employees operating in more than 140 countries, we offer state of the art laboratories, plants and offices that are designed to Inspire our employees as we learn, develop and grow in our careers. We are proud of our 125 years of service to humanity and continue to be one of the world’s biggest investors in Research & Development.

What we look for

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.

INVENTING FOR LIFE!

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively for the common good. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Responsibilities:

• Manage customer complaints, corrective and preventive action programs.
• Work closely with customers, production and suppliers to meet the quality requirements.
• Review / prepare, administer and implement Quality Assurance Plans, Inspection Test Plans and other Operational procedures in accordance to the technical specifications, customer's surveillance requirements, and good manufacturing / engineering practices, and enforce the same on Operations in their execution.
• Work closely among inter-department to ensure committed schedules are met in a timely and effectively manner.
• Responsible for product quality management, implement quality plans, drive quality improvement projects and prepare quality report to identify problem areas and work on problem resolutions
• Interface with and handle customers/vendors on quality issues.
• Handle the customer quality/customer satisfaction issues for global and major customers, which include monitoring field complaints, coordinating investigation and following up within the business to ensure appropriate closure in a timely fashion.
• Assume the focal role for investigating high failure rate customer issues, coordinating the use of different resources to investigate the customer issues.
• Lead the internal team members in achieving the ISO9001:2015 accredited certification as well as customer-specific qualifications.
• Work closely with internal team members and external suppliers to address product-related quality issues, and drive corrective and preventive actions for continuous improvement.

Requirements:

• Degree / Diploma in Engineering (Electrical Engineering, Mechanical Engineering, etc).
• Min. 5 year's relevant working experience in the Manufacturing/EMS/Semiconductor industry or experience in quality environment.
• Working knowledge in 5S, PFMECA, SPC & ISO 9000 series Quality system.
• Knowledge of International quality standards ISO.
• Able to communicate effectively across all levels.
• Strong knowledge and ability to read mechanical drawings with knowledge of CMM, profile projector, and measuring equipments.

Interested candidates, please forward a detailed resume as MS Word format and email to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Consultant: Daniel Lee / EA Personnel No: R1989151

Location: East

Working Structure: Hybrid

Industry: MNC within Aerospace

• Communicate with customers to solve collection issues and gain payment commitments, while building rapport and a positive relationship with global strategic account
• Check stopped orders report on a daily basis for the assigned region and/or product line. Review the overdue status and risk development of the customer before releasing the order
• Conduct customer review of the new and existing customers and recommend credit lines according to the global credit policy
• Work with cash applications team and customer service team to research and resolve short payments/non-payment disputes
• Attend periodic collection meeting and coordinate closely with regional finance and commercial team to address any escalated collection matter
• Inform manager of potential problems in the credit review process or collection process and make recommendations for process improvement
• Perform AR reporting on overdue balances and top accounts as per request from business units
• Perform other duties and responsibilities as assigned.
• Perform intercompany confirmation at month-end closing.
• Perform other duties and responsibilities as assigned.

Requirements:

• Minimally 1 year related commercial collections experience
• Proficient in V-lookup
• Demonstrate clear understanding of basic accounting principles, general ledger, credit practices and collection procedures
• Ability to work in a multi-tasking environment managing a large portfolio of accounts, under pressure while meeting deadlines is required
• Show good initiative, responsible and a positive can-do attitude
• Experience with ERP system - SAP is a plus

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email to [email protected]

CEI Registration Number: R1985071

EA License Number: 21C0661

Company Registration Number: 201127615M