The role of the QA executive is to ensure the standard of service quality at the Contact Center is consistently provided to our customers over various channels of contact i.e. phone emails, web chat etc. Focusing on complexity, non-routine and escalated contacts.

The QA role works to improve customer experience by developing and executing quality assurance processes (review and feedback for our CSOs) that helps CSOs understand and deliver an experience customers expect.

The role calls for one who is passionate in improving customer experience and nurture people to WOW customers.

The jobholder’s responsibilities are:-

Monitoring and Evaluation:

• Conduct quality assessment and transaction monitoring for voice and non-voice interactions handled by Contact Centre team
• Assess quality issues, conduct root cause analysis, recommends insights, develop improvements plans and collaborate with frontline teams to improve quality performance.
• Provide weekly coaching i.e. Face to Face to Individuals and Teams to improve quality performance
• Coordinate and facilitate call calibrations sessions with team leaders and CSOs

Reporting and Feedback:

• Research, understand customer expectations and needs through monitoring and data analysis of customer satisfaction rating responses to provide trend data to management team
• Review existing workflows, SOPs and proactively create and innovate methods to improve service standards and call/email/live chat quality and communicate effectively to frontline teams and management team
• Provide feedback and actionable data to various internal groups like operation managers and team leaders

Process Improvement:

• Analyze CSAT data and provide insights to identify trends and develop actionable plans for service and process improvements
• Collaborate with operations teams to refine workflows and improve customer satisfaction.
• Participate in the development of quality frameworks and scorecards.

Policy and Compliance:

• Ensure compliance to regulatory requirements for both voice and non-voice interactions
• Collaborate with Risk and compliance and other stakeholders to develops standards to ensure the protection of customer data.
• Keep abreast of latest organizational changes in products and processes

Compliment and Complaint Management

• Investigate Complaints and provide recommendations/action plans to prevent future occurrences
• Review and Endorse Compliments to ensure compliance to quality standards
• Actively involved in communication forums conducted by Team Leaders with CSOs

Communications and Collaboration

• Conduct Mystery calls externally and internally to measure/benchmark CC performance and keep up with industry best practices

Undertake any assignments as and when assigned

Job Qualifications:

• Bachelor's Degree/ Diploma
• Insurance Certifications – BCP/PGI/HI/M9 preferred
• 2-5 years relevant experience in working in Contact Center and/or Insurance industry preferred
• Strong in Microsoft Office Suite
• Multi-media (audio, video, web-based systems)
• Familiarity with Contact Centre Management tools, telephony systems and matrix
• Ability to work efficiently in a high demand, team oriented and fast-paced environment
• Excellent listening and analytic Skills
• Self-directed, organized and project a professional image
• Excellent verbal and written communication skill with a strong attention to detail
• Good Customer Service and Motivational Skills
• Strong ability to handle multiple priorities and projects concurrently

Job Description

• Industry/ Organization Type: Education
• Position Title: Quality Assurance Executive
• Working Location: Seletar
• Working Hours: 5 Days, Mon – Fri (9am – 6pm)
• Salary Package: Basic Salary (Up to $5,000) + AWS
• Duration: Permanent

Key Responsibilities

• Support the Manager in performing audits to ensure adherence to standards, including those under the Private Education Act, Private Education Regulations, EduTrust Certification Scheme, and Enhanced Registration Framework.
• Evaluate audit data to pinpoint performance discrepancies, observe trends, and assess process efficiency for ongoing enhancement.
• Work alongside departments to grasp relevant frameworks, organizational policies, and procedures, and suggest modifications.
• Discover opportunities for refining audit and/ or assessment processes.
• Other tasks as necessary.

APPLY NOW!!!

• Proficient in audit management, data analysis, quality assurance, and internal controls.
• Experience in Quality Assurance within a Private Education Institution (PEI) is an added advantage
• Familiarity with the Private Education Act, Enhanced Registration Framework, EduTrust Certification Scheme, and related standards is preferred.
• Excellent problem-solving, communication, and interpersonal abilities.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71571 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Industry/ Organization Type: Education
• Position Title: Quality Assurance Executive
• Working Location: Seletar
• Working Hours: 5 Days, Mon – Fri (9am – 6pm)
• Salary Package: Basic Salary (Up to $5,000) + AWS
• Duration: Permanent

Key Responsibilities

• Support the Manager in performing audits to ensure adherence to standards, including those under the Private Education Act, Private Education Regulations, EduTrust Certification Scheme, and Enhanced Registration Framework.
• Evaluate audit data to pinpoint performance discrepancies, observe trends, and assess process efficiency for ongoing enhancement.
• Work alongside departments to grasp relevant frameworks, organizational policies, and procedures, and suggest modifications.
• Discover opportunities for refining audit and/ or assessment processes.
• Other tasks as necessary.

APPLY NOW!!!

• Proficient in audit management, data analysis, quality assurance, and internal controls.
• Experience in Quality Assurance within a Private Education Institution (PEI) is an added advantage
• Familiarity with the Private Education Act, Enhanced Registration Framework, EduTrust Certification Scheme, and related standards is preferred.
• Excellent problem-solving, communication, and interpersonal abilities.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71571 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Responsibilities

• Monitor and evaluate the quality of channel operations processes to ensure compliance with organizational standards and guidelines. This includes performing sample checks on contact centre agents’ email response to citizens.
• Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
• Develop and maintain quality control policies, training materials, and operational documentation.
• Collaborate with the team lead to identify root causes of process inefficiencies and implement corrective actions.
• Provide regular training and guidance to the operations team on quality standards and best practices.

Requirements

• Diploma or Bachelor’s degree in Quality Management, Business, or a related field.
• Minimum of 3 years of experience in quality assurance, preferably in a channel or operations environment.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Our client is an MNC specializing in advanced sheet metal fabricators with a focus on precision engineering and a precision machining service provider based in Singapore.

Job Highlights:

• Basic Up to $4000
• Working Location: Tuas (walking distance from MRT)
• Working days: 5 days (Mon-Fri) - Office Hours

Job responsibilities:

• Oversee in-progress and final product inspections.
• Approve first article submissions and ensure compliance with customer requirements.
• Monitor and improve quality standards continuously.
• Resolve quality issues with internal teams and external partners.
• Supervise and ensure proper calibration of measuring equipment.
• Review on non-conformances & approve disposition actions.
• Prepare 8D reports to address quality issues.
• Provide regular quality reviews and training sessions.
• Support product and process development for First Article Product.
• Assist in maintaining ISO compliance, including reports and follow-ups.

Job Requirements:

• Minimum Diploma in Mechanical, Manufacturing, or related Engineering field, or equivalent.
• At least 3 years of relevant experience is required for this role.
• Knowledge of measuring and statistical techniques.
• Familiarity with CMM machines.
• Ability to lead a team of quality operators.
• Class 3 driving license is a plus.

How to Apply:

Interested candidates, please submit your updated resume by using Apply Now button

**We regret to inform that only shortlisted candidates will be informed.**

Lee Yu Qian (Lenore)

Registration Number: R24124538

EA License Number:18C9027

• Well Established Medical Devices Manufacturing Company
• Basic $2200 - $3000 + OT + Allowance + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Boon Lay
• Working hours: 12 Hours Shift

Job Responsibilities:

• Carry out inspection of incoming materials and finished products according to operational instructions to ensure that materials or products meet the requirements
• Ensure product identification is correct and stored in the correct location, maintenance of inspection equipment and daily monitoring of production environment
• Statistics on the quality status of incoming materials and processes and the quality of shipped products
• Report abnormalities to superior in timely manner and inform relevant departments and track the improvement status of non-conformities
• Assist in customer complaint analysis and take corresponding improvement measures
• Ensure records comply with good writing practice GDP requirements
• Assist the superior to complete other tasks

Job Requirements:

• At least 1 year of quality management experience and basic computer software
• Blueprint reading capabilities, and ability to use measuring devices like gauges, meters, calipers

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Training will be provided.

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Job Responsibilities

• To improve, implement and maintain factory-wide QA/QC documentation and programmes in compliance with the company’s GMP SOP to ensure materials, components, finished products and reporting are conform to customers’ requirements and industry standards

• To assist HOD in coordinating and implementing QA/QC daily activities, and ensure that the quality of products conformed to product specifications and customers’ requirements.

• Implement Strict QC SOPs, ensure all packer at production floor are adequately trained and competent to execute their responsibilities effectively in their respective work areas

• To perform bulk inspection on incoming products and review on the product certificate of analysis based on the registered specification.

• To plan production schedule, procedures, work instruction for overall quality control and coordinate on effective implementation for such plans, procedures or instructions.

• To conduct QC of product quality parameters daily with scheduled and random spot-checks, approve product release, sampling instructions, specification, test methods, and other quality control procedures

• To identify, propose and source consumables, equipment and machines related to Packing Plant and Quality Assurance.

• Maintain accurate records, organize and maintain the filing system for all company documents, ensuring easy retrieval when needed, ensure that all documents are current, properly formatted, and accessible to relevant personnel

• Develop systems and processes that track and optimize productivity and standards, metrics and performance targets to ensure effective return on assets

• To liaise with third parties on matters related to the company’s GMP production facilities, machineries maintenance, certifications renewal, audits, customer feedback and product complaints. The third parties shall include certification body, customers, suppliers, sub-contractors and authorities.

• Assist in various production support functions as required by management from time to time.

Job Requirement

• Candidate must possess at least a Bachelor’s Degree in Quality Assurance, Biotechnology, Food Technology, Science, Business or related discipline

• At least 2 years of working experience with knowledge in QA/QC, familiar with standards and practices such as Good Manufacturing Practices (GMP) and any other Quality Management certifications

• Strong organizational and planning skills, independent and collaborate effectively with cross-functional teams in meeting deadlines

• Good communication and interpersonal skills, dynamic team player and

• Proactive and reliable in identifying issues in documentation processes, production processes and propose effective corrective action and solutions

• Computer literate & proficient in Microsoft Office software

Mon to Fri 8.30am - 5.30pm

Objectives of the position:

This role is for the validation of Customer technical requirements by means of inspection of In-coming goods and release lots in SAP with defined usage decisions. Testing of ISIR samples (type test) for product approval process (power, control & data cable) with compliance to company standards and verify compliance to the international cable standards e.g. EN / IEC requirements. Understanding of each testing standards and be able to communicate the requirements to respective parties including suppliers. Establish test specification to be followed by suppliers. To be able to operate all laboratory equipment in the process of cable type testing. Keep track of product approvals and Company's approved suppliers’ performance monitoring to ensure continuous product compliance to the intended specification. Corrective and preventive action process with supplier with CAR logging and follow-up for effective closure of complaints and issues related to product quality.

Knowledge in product testing and certification will be an added advantage.

Key Responsibilities:

1. Validate product quality conformance by conducting In-coming inspection and type testing for cable & accessories, include updating into SAP.

2. To be able to operate Laboratory test equipment for cable testing and accessories inspection

3. Understand international cable testing standards and inspection requirements with compliance to internal ISO procedures. Prepare test specification with detailed inspection requirement to be followed by the supplier.

4. Prepare and issue Customer test reports, certificates & COC

5. Track supplier quality by means of in-coming inspection or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined.

6. To generate supplier CAR and track for corrective action and effective closure of CARs by liaising with the supplier.

7. Liaising with relevant departments including suppliers to effectively close the CAR issued for Customer complaints or CAR’s which arise from internal findings (Z2 & Z8).

8. Maintain inspection records in SAP, determine skip lot and setup inspection requirements in SAP.

9. Assist Customer’s Technical enquiries e.g. Customer letter, RoHS, REACH & CE

10. Understand and comply with relevant ISO procedures, work instructions and corporate directives

11. Assist in other day to day activities related to QA department as assigned by superior.

12. Contribute to achieving company, department and personal KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification.

▪ Knowledge in ISO 9001:2015 QMS standard will be added advantage.

▪ To be able to operate lab equipment e.g. calliper, visual scope, resistance checker, High voltage tester etc.

▪ Prior experience in SAP system and knowledge of cable product testing is an added advantage

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

The Healthcare Quality Assurance (QA) Associate Manager communicates the quality policy and objectives to help ensure the maintenance of the overall healthcare compliance for the operation/department. He/She reviews global standard operating procedures (SOPs), reviews and approves client and facility work instructions, trains QA personnel and internal clients on SOPs and regulatory topics, and oversees the maintenance of the quality management system. This position participates in internal, client, and agency audits, and follows up on audit outcomes. He/She maintains knowledge of healthcare quality and regulatory requirements and assesses and addresses risks associated with changes as well as transporting healthcare products. This position oversees multiple facilities and supervises specialists.

Responsibilities

Interfaces with Internal Groups, Clients, and Agencies

• Consults with internal groups (e.g., Operations, Building and System Engineering, Business Development, IT, etc.) and investigates and resolves healthcare issues to ensure compliance with rules and regulations.
• Assists with internal groups (e.g. Business Development, Solutions and Implementation, Operations, IT, etc.) to review new business opportunities to advise on certification and licensing requirements to be in compliance with ever changing local regulations and global SOP.
• Reviews policies, procedures, and regulations with clients to determine specialized requirements and ensure compliance.
• Interfaces with client QA departments and attends sales presentations and business reviews to support the coordination of client activities.
• Participates in regulatory agency interactions to interpret rules and regulations.
• Assists in agency follow-ups after inspections and discovery of internal issues to meet respective agency requirements.
• Follows up with clients after audits to identify issues and mutually acceptable solutions.

Maintains Quality Documents and Procedures

• Writes and revises global standard operating procedures (SOPs) and performs random process adherence audits to ensure adherence to global and client specific processes.
• Establish and maintain postponement activities (e.g. kitting, labelling, bundling, repackaging etc)
• Assists in coordinating document and data control (e.g., numbering, version control, controlled copies, etc.) to ensure documentation and data meet quality standards and are orderly maintained.
• Establishes and maintains quality policies and programs to ensure proper document and data control methods are utilized.
• Assists in interfacing with Corporate Compliance and evaluates procedures across locations to ensure no overlaps and gaps in procedures and guidelines and consistency in content and implementation exist.
• Suggests quality improvements to SOPs, operational/department procedures, and client work instructions to ensure quality standards are maintained.
• Reviews and approves client specific work instructions to ensure consistency and compliance with applicable regulations and UPS quality standards.
• Provides recommendations for changes to work instructions as necessary to accurately reflect regulations and UPS quality standards.

Supervises And Develops Others

• Determines employees’ training needs to produce continuous development plans.
• Provides on-going feedback and support to improve performance.
• Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
• Holds others accountable to established performance levels to achieve individual and group goals.
• Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.

Manages and Executes Quality System Training Program

• Identifies any necessary and applicable Quality System requirements to ensure appropriate training content.
• Performs necessary Good Manufacturing Practices (GMP)/Good Distribution Practices (GDP) and SOP training to ensure appropriate level of compliance is maintained in the operations/department.
• Identifies and approves all qualified trainers to ensure training quality.
• Assists in the development and maintenance of all necessary training material to ensure quality and accuracy of content.
• Oversees the tracking and reporting of required employee training for the facility/department to ensure compliance.

Conducts and Oversees Internal and External Audit Programs

• Participates in information gathering and scheduling and prepares and distributes reports to prepare for internal and client audits.
• Performs internal audits, interacts with internal auditees, and records information and observations to track and trend audit findings, take corrective and preventative action, and maintain proof of audits and documentation.
• Hosts and responds to Corporate Compliance and agency audits to identify and conduct follow-up activities.

Requirements:

• Possess a Degree in Science or Life Sciences related
• Need to be a license Pharmacist and willing to be a license holder for SG Healthcare facilities
• Brings along at least 5 years of work experience in pharmaceutical/medical device logistics related field
• Good interpersonal skills with the attributes of a team player and a keen eye for details
• Ability to collaborate and work effectively with a variety of stakeholders
• Able to travel occasionally to APAC countries
• This position is based in the West (1 Gul Circle).

Location: Macpherson

Budget: Up to $5.5K (Depending on last drawn)

Job Scope:

• Oversee effective implementation of the Quality Management System throughout the Company.
• Coordinate the review of quality procedures associated with continuous improvement initiatives in the Plant.
• Ensure that all in-house systems and procedures are updated, revised and modified to meet statutory requirements and the needs of external certification bodies.
• Organize and manage the internal audit system and the corrective action reporting system.
• Host external Quality System audits. Manage the audit program to ensure that all nonconformities raised by certification bodies during audits are effectively corrected and independently verified.
• Communicate with personnel at all levels, internally and externally to the Company, in relation to quality system matters.
• Oversee effective implementation of Halal Quality Management System throughout the company and coordinate Halal certification programme.
• Assume the role of a Qualified Person (QP) to oversee the export process. Ensure the compliance of the export consignments with importing countries’ requirements and submit declarations to the Singapore Food Agency.

Job Requirements:

• Min. Diploma/ Degree in Food Science or any relevant field
• Must have strong knowledge of the Halal food system, GMP, HACCP, ISO 9000, ISO 22000 and food safety regulations; including gap closure on audit findings.

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

Job Opportunity: Contract Quality Assurance Specialist

Company: Pharma MNC

Location: West Singapore

Working Hours: Monday to Friday, office hours

Salary: Up to $6,000/month

Duration: 3 months contact

Role Overview

As a Specialist 2 in Quality Assurance, you will support daily QA activities within a multi-product, cGxP contract manufacturing facility. This role requires a strong understanding of cGxPs and manufacturing compliance, coupled with the ability to operate independently on routine assignments.

Key Responsibilities

General QA Support:

Execute day-to-day QA activities per approved SOPs and policies.

Revise, review, and approve SOPs, protocols, reports, and records.

Make real-time decisions on floor process events, ensuring alignment with defined SOPs and policies.

Collaborate with individuals or teams to meet objectives.

Perform other tasks assigned by the supervisor.

Quality Systems:

Assist with deviation investigations, change controls, and CAPA implementation.

Validation and Technical Compliance:

Provide QA oversight for QC/DS lab services, engineering, and validation areas.

Review and approve validation protocols and reports.

Participate in deviation investigations and CAPA implementation using Root Cause Analysis tools.

Manage quality change requests related to lab services, engineering, and validation.

Coordinate with cross-functional teams to ensure effective communication and timely updates.

Additional Responsibilities:

Participate in cross-functional walkdowns, providing quality feedback.

Lead and coordinate projects to ensure deliverables are met effectively.

Develop expertise to serve as a Qualified Trainer in specific areas.

Serve as an SME (Subject Matter Expert) or provide QA oversight during audits.

How to Apply: Send your resume to:

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Role Scope:

Develop, implement, monitor, and improve Alcon quality standards across APAC affiliates and distribution locations. The role will ensure operational processes align with Alcon quality requirements and regulatory specifications. The role also includes supervising regional quality teams, inspecting and evaluating the performance of on-going projects, and facilitating training sessions to improve product quality and mitigate quality-related issues.

Major Accountabilities

· Develop and improve Quality Management System (QMS) in the APAC region.

· Align and implement Global Quality management strategies with the Business Strategies for the region.

· Monitor, coordinate, and manage regional quality teams to ensure compliance with internal and external requirements / specifications. Identify preventive programs to mitigate potential risk / non-compliance.

· CAPA Leader for the region, synthesize CAPA and audit findings to identify compliance and business risk, and work with region to develop improvement plans.

· Conduct and organize / support QMS internal and external audits and ensure close out of all the inspection and audit non-conformities.

· Participate in Corporate audit where requires in APAC and follow up on closure of findings.

· Coordinate, communicate and report status on escalation and/or market actions from the region. Drive resolution or concerns from the region with global teams.

· Organize, analyze, coordinate and report on quality metrics to APAC and global management team.

· Lead, drive and implement Lean Six Sigma program in region.

· Provide and organize training on quality matters from time to time.

· Participate, coordinate, and monitor budget and costing for the region.

· Manage and coordinate schedules, appointments, and travel arrangement for APAC QRA leadership team.

· Overseas travel is required for the role (i.e. 20% of travel is involve)

Education: Bachelor’s degree and above. Preferably in Engineering or Scientific field

Experience/Knowledge/Skill:

• Minimum 5 years practical experience in regulated industry in medical devices and supplier quality auditing with 3rd party management in a large multinational medical device or pharma company.
• Influence and drive results from the region QA managers with no direct reporting lines
• Able to work independently and able to perform in an environment with some degree of complexity and ambiguity
• Attention to details and rigor, to be able to run QA operation and project planning and execution
• Fluent in English, competency in computer literacy including Microsoft suite applications.

Key Competencies/Behaviours

• Strong interpersonal skills with a focus on teamwork and ability to foster and manage relationships across multiple departments and functions
• Proactive, innovative, independent worker, has initiative, excellent team player with strong commitment to drive business results

How You Can Thrive at Alcon:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

Alcon Careers

See your impact at alcon.com/careers

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

Reporting to the Lead, Regulatory Affairs & Quality Assurance SEA, you will be responsible for supporting the development and administration of STERIS’s global regulatory policy positions across product lines of the STERIS businesses by preparing international regulatory submissions for STERIS (and its affiliates) product approvals and the works to meet Singapore and other Southeast Asia countries post-market surveillance requirements. You will also provide support for plans to achieve identified corporate regulatory policy objectives. You are keeping abreast of and providing regular reporting to key business leaders on key regulatory developments that impact customers, or STERIS’s business directly.

What You Will Do

• Identify regulatory and post-market requirements for new products or product enhancements early in the product development cycle. Collect regulatory and post-market requirements for Singapore and other key markets in Southeast Asia.
• Gather information to support regulatory submission and related compliance activities. Use this information to prepare regulatory submissions in a complete, thorough format to support STERIS product claims. Coordinate compulsory test in the region when there is the need.
• Review product revision requests to assure compliance with regulatory and post-market requirements. Assess new product launch requirements and provide the regulatory information according to the needs.
• Work with product teams to develop regulatory strategy based on regulatory and post-market requirements.
• Review and approve labelling and marketing literature, as needed.
• Support supervisor, management and other Regulatory Affairs staff with all regulatory and compliance matters.
• Work with direct supervisor and senior internal stakeholders to identify key initiatives, which may be affected by present or emerging policies. Develop and recommend government affairs policy positions to upper management.
• Support QA on the Recall and Adverse Event reporting in Singapore and other key markets in Southeast Asia, perform Recall and Adverse Event reporting.
• Archive and maintain all paper and electronic submission documents properly.
• Protect company confidential information by properly storing, retrieving, and disseminating such information only to those authorised.
• Apply for special access and/or other permits related to product/site, as needed.
• Support QA on local quality system processes, GDPMDS, internal and external audit.
• Support on NEA Packaging Reporting, SPF Hazardous License, as needed.
• Conduct monthly update meeting with all relevant stakeholders, actively participate in RA/QA team activities.
• Monitor proposed and newly implemented regulations, assess impact to STERIS; develop and implement regulatory strategies to comply with regulations and minimize any negative impact to STERIS Business.
• Provide proactive and strategic guidance regarding pending regulations / government legislative actions and changes in the regulatory environment to the business units. Develop strong relationships with government and industry as well as notified bodies to ensure clear and effective communications and sources of information impacting STERIS.

The Experience, Skills and Abilities Needed

• 3 - 5 years solid experience with good track record in SEA Regulatory Affairs professions.
• Well-versed in the standards and regulations of SEA markets.
• Experience in Medical Device registration.
• A self-starter and able to work independently with minimum supervision.
• Good organisational, time management, project management, and problem-solving skills.
• Excellent communication skills and a good team player.
• Able to work under time pressure to meet deadlines and flexible to work additional reasonable hours to join in conference calls as required.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

Our company is looking for a Quality Assurance / Management Representative who will perform the following tasks:

• Manage the company's ISO9001:2015 and ISO45001:2018 systems by leading both internal and external audits.
• Monitor and analyze the company's quality and safety performance through the action plans in place.
• Keep abreast of the government requirements as well updates on the standards to ensure compliance of the company's systems and policies.
• Ensure that all statutory licenses, certificates, and inspections of the company's equipment and machinery are valid and up to date.
• Manage and monitor the company's measuring equipment and devices to ensure that they are calibrated as per the required standard of the products.
• Liaise with all external stakeholders such as government bodies (MOM, BCA, SCDF, etc) with regards to company's operation and compliance.
• Communicate with existing customers on their regular audits, non disclosure agreements, and additional requirements which may affect the company's status of being an approved vendor.
• Assist project engineers in securing Certificate of Origin (COO) and / or Preferential Certificate of Origin (PCO) for products.
• Analyze the applicable tariff to be applied for free trade agreement (FTA) purposes.

Software Quality Engineer Job Description
We are seeking a highly skilled and motivated Senior Software Quality Assurance Engineer to join our dynamic tech team. In this role, you will be instrumental in ensuring the quality and reliability of our platform, working closely with cross-functional teams to implement robust testing strategies and drive continuous improvement in our development processes.

Key Responsibilities:

Test Strategy and Planning:

• Develop and implement comprehensive QA strategies that cover all aspects of the software development lifecycle.
• Design, maintain, and execute test plans, test cases, and test scripts for both manual and automated testing.

Automation and Tooling:

• Lead the development of automated testing frameworks using Cypress/Playwright for end-to-end testing.
• Implement performance and load testing using tools like Gatling, K6, and Autocannon to ensure platform scalability.

Quality Assurance:

• Conduct contract testing with Pact.js to validate interactions between microservices.
• Perform thorough regression testing when bugs are resolved and new features are implemented.
• Collaborate with developers to ensure code quality and adherence to best practices.
• Maintain the E2E pipeline and promptly address any issues to prevent blocking or delays.

Cross-Functional Collaboration:

• Work closely with product managers, developers, and DevOps engineers to understand requirements and deliver high-quality software.
• Participate in agile ceremonies, providing QA insights and contributing to sprint planning.
• Collaborate with other QEs and team members to prepare the weekly deployment and lead the deployment activities.

Issue Resolution and Reporting:

• Identify, document, and track software defects using industry-standard tools.
• Conduct root cause analysis for critical issues and implement corrective actions.
• Provide regular reports on QA activities, test results, and quality metrics.

Mentorship and Leadership:

• Mentor junior QA engineers, fostering a culture of quality and continuous improvement.
• Stay updated with emerging QA technologies and methodologies, introducing relevant innovations to the team.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, or a related field. Advanced degrees are a plus.
• Minimum of 5 years of professional experience in Software Quality Assurance.
• Proven experience with automation testing, particularly using Cypress for E2E testing.
• Hands-on experience with performance testing tools like Gatling and Autocannon.
• Experience with contract testing frameworks such as Pact.js.
• Proficiency in JavaScript (TypeScript) and familiarity with Go.
• Solid understanding of frontend and backend technologies, including ReactJS, ExpressJS, and Gin-gonic.
• Experience with AWS services, Docker, and Kubernetes.
• Familiarity with CI/CD pipelines using GitLab and ArgoCD.
• Knowledge of relational databases (MySQL, PostgreSQL) and caching solutions (Redis).
• Understanding of REST API, GraphQL API, JWT authentication, and Elasticsearch.
• Experience with logging and monitoring tools like Splunk or OpenSearch.

Soft Skills:

• Strong analytical and problem-solving abilities.
• Excellent communication skills, both verbal and written.
• Ability to work collaboratively in a fast-paced, agile environment.
• Leadership qualities with the ability to mentor and guide team members.

Job description:

• Starting salary $2,600 - $3,000 depending on relevant work experience and certifications.
• 5 days’ work week
• Monday to Friday
• 9:00am to 6:30pm
• 1 month Contract Performance Bonus and Annual Salary Increment subjected to appraisal performances.
• 1 Year Renewable Contract

Roles & Responsibilities:

• Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
• Review of closed sales calls.
• Backup for Auto Insurance for Call Review purposes.
• Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management.
• Prepare, track and send Quality Assurance related reports
• Keep track on all the status of Quality Assurance Cases from beginning to end process and provide update to management on a timely manner.
• Weekly meeting with management to discuss on discrepancies and solutions for further improvements.
• Other ad-hoc duties as assigned by supervisor

Job Requirements:

• Good to have BCP and PGI Certificates.
• Meticulous and responsible team player.
• Proficient in Microsoft Office.
• Able to multi-task.

HOW TO APPLY:

Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to Cesky Ong Zhi Rong (EA Personnel Reg. No. R24121422, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) by clicking the “Apply Now” or contact Cesky at [email protected] or 9061 0702 for a confidential discussion.

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Training will be provided.

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Quality Executive

1 year contract, potential to renew

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class MNC Healthcare company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is an MNC Healthcare company. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, they are empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.

Overall Purpose of the Job

• The Quality Executive will assist in the management of the day-to-day aspects relating to Quality Management Systems and Compliance
• The Quality Executive owns and implements quality assurance programs designed to ensure effective and consistent processes with established standards.
• The Quality Executive works closely with SLH Operations and 3PL to drive timely resolution on Quality related issues.

Job Description

• Manage quality in product receiving process (including receiving inspection) with 3PL
• Support the inventory management in quarantine cage with 3PL
• Quality oversight on 3PL product destruction process.
• Lead resolution in non-conformances and discrepancies in a timely manner.
• Coordinate between 3PL, Source co. or Franchise on the monitoring of ambient environment (temperature and humidity as required) and handling of issues according to predefined agreements.
• Supports repack, relabeling, over labeling, kitting and reworking operations conducted
• Back-up Coordinator for stop shipment/ recall processes within the DC.
• Support quality management of repacking, relabeling, over labeling, kitted, and reworked
• Support the QA release of product repackaged, relabeled, over labeled, kitted, and reworked
• Supports product complaints, service complaints process and systems.
• Acts as an administrator for automated IT platforms and audits and change control.
• Manages / supports records and document management.
• Supports training management.
• Supports Quality audits and related action planning/implementation.
• Support Escalation of quality issues to the management.
• Responsible for the capture and processing of complaints reported to DC (Products and Distribution related complaints)
• Support the Quality audits (Internal, External and Supplier) of DCs
• Support the GxP (GMP, GDP) compliance of the DC.
• Responsible for day-to-day activities of base business.

Authorities

• Preparation / Review and Approval of validation documents
• Review and approval of repack relabel batch release.
• Product hold and release disposition in SAP for non-conforming material
• Product defect review and approval
• Initiation and review of procedures
• Review and approval of material destructions.
• Approval of Material movement in Quality Hold
• Approver for material destruction declaration form, QA Rejection letter

Qualification:

• Degree in Science (Life Sciences, Microbiology, etc) / Engineering required with minimum 2 years’ experience in QC or QA Function
• Preferably with working experience in Medical Device / Pharmaceutical Industry.

Technical Skills:

• Demonstrated knowledge and experience in quality or operations function.
• Task oriented with proven experience in the delivery high quality work.
• Proficiency in Microsoft Office (PowerPoint) other tools required to develop training materials
• Good analyzing / decision making ability.
• Customer (internal and external) driven approach.
• Knowledge of Good Distribution Practices (GDP), GxP and validation
• Demonstrated knowledge and application of ISO9001, ISO13485 and other international standards preferable.
• Knowledge of manufacturing environment is a plus.

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.

Alternatively, you can share your CV at [email protected]

EA License: 94C3609

Reg No: R1440247

• Well Established Medical Devices Manufacturing Company
• Basic $2200 - $3000 + Allowance + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Boon Lay
• Working hours: 12 Hours Shift

Job Responsibilities:

• Carry out inspection of incoming materials and finished products according to operational instructions to ensure that materials or products meet the requirements
• Ensure product identification is correct and stored in the correct location, maintenance of inspection equipment and daily monitoring of production environment
• Statistics on the quality status of incoming materials and processes and the quality of shipped products
• Assist in customer complaint analysis and take corresponding improvement measures
• Ensure records comply with good writing practice GDP requirements
• Assist the superior to complete other tasks

Job Requirements:

• At least 1 year of quality management experience and basic computer software
• Blueprint reading capabilities, and ability to use measuring devices like gauges, meters, calipers

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

The incumbent will report to the Head of Central Compliance and Assurance in implementing continuous monitoring activities for compliance related areas. Working closely with the Chief Compliance Officer, Regional Compliance team and various business stakeholders within the organisation, this individual will develop and implement monitoring and testing processes to ensure that all business activities are conducted in accordance with applicable laws, regulations and corporate policies.

Responsibilities:

• Identify and assess regulatory risks and develop testing strategies to address identified risks.
• Execute and maintain an effective compliance testing program that ensures adherence to relevant laws, regulations and corporate policies.
• Ensure that test plans are designed to cover all relevant areas of risk and that testing procedures are documented and communicated to all relevant stakeholders.
• Provide guidance and recommendations to business units to improve compliance controls and processes.
• Report on testing results to senior management and other stakeholders, including recommendations for corrective actions where necessary.
• Monitor the remediation actions identified to ensure they are carried out in accordance with the agreed timeline and their effectiveness.
• Maintain a thorough understanding of laws, regulations, industry standards and corporate policies related to insurance and financial advisory industry.
• Collaborate with Regional Compliance testing team, internal and external auditors to ensure that all audit findings related to compliance testing are appropriately addressed.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Diploma / Degree
• At least 2-3 years of working experience in audit/quality assurance function within the financial industry (preferably insurance).
• Professional certification such as M5, M8, M8A, M9, M9A and HI and ICA Diploma in Compliance would be advantageous.
• An AML qualification such as CAMS or CFCS, or a privacy qualification such as CIPP or CIPM, would be advantageous (though not required)

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

The opportunity: your next adventure awaits

EY Assurance group is one of the most trusted, respected and influential business unit in the industry. As part of our team, you will provide our clients including companies, investors and regulators a peace of mind by using your skills and experience to build confidence in the validity of financial statements and business-critical information or processes.

Emerging and Private Enterprises (EPE)

The EPE sector is set up to address the specific needs of private companies and their stakeholders. It supports the private and mid-market companies through delivering quality audit services and help these companies decide how to grow in a technology-driven and sustainable way. We are moving towards digitalizing audit. To keep pace with the fast-changing world, we are prioritizing investments in AI, predictive analytics, and other emerging technologies to gain a competitive edge, reskilling employees and redesigning jobs to seamlessly integrate people and machines.

You will experience professional development through diverse experiences, world-class learning and individually tailored coaching. We also offer EY Professional Qualification Program that support your professional growth and aspiration. That’s how we develop outstanding leaders who, in turn, deliver on our promises to all our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities.

Your key responsibilities

• Support the planning, execution and delivery of assurance engagements.
• Perform a variety of assigned tasks and audit work procedures for a portfolio of diversified clients in different industries.
• Clearly and accurately document the execution of specific audit procedures as defined by the engagement objectives, planned audit approach and procedures, and global audit methodology.
• Recognize potential audit issues or unusual relationships from basic analysis of the financial statements and related information and communicate them to the assurance team.

Game Linguistic / Language Quality Assurance (LQA)

Type of position: Permanent, New role

Salary: S$3500 – S$4800 per month

Location: Based in Singapore

Work Hours: Monday to Friday, 10am to 7pm

Job Scope:

This Game Linguistic Quality Assurance (LQA) will be responsible for ensuring that the localized English version of our various games possess the same high standards and quality when comparing it against the original Chinese version.

This role involves evaluating all the text and word choices within the games, such as on the UI elements, menus, and pop-ups etc. He / She will have to pay close attention to words phrasing, meaning / definition and relevancy.

He / She will also be able to provide feedback and suggestions on UI (User interface), UX (User experience) to improve our players’ gaming experience.

Key Responsibilities:

· Thoroughly play the original Chinese version of the game as well as the localized English version to evaluate linguistic accuracy and quality.

· Be familiar with the various games’ mechanics, story / narrative to understand the intended meaning of the texts.

· Assess the choice of words used in the English localization for appropriateness and definition consistency.

· Identify any awkward phrasing, mis-translations, or areas where the text does not fit within UI constraints (such as words are too long inside the text boxes).

· Provide clear and constructive feedback on specific text passages, suggesting alternative wording where necessary to enhance clarity and engagement.

· Work and communicate with the project teams’ Producer and the localization team to resolve language, UI, UX issues and implement suggested changes to them effectively.

· Any other game QA, project job duties as and when needed.

Job Requirements:

· Good to strong proficiency in both English and Chinese (to play the original created/launched mobile games);

· Possess very good gaming experience, plays a range of games;

· A proactive team player who have a keen eye for details and a meticulous person;

· Possess excellent written and verbal communication skills to give clear feedback and work with colleagues based overseas;

· Previous experience in game QA or related roles is an added advantage.

Job Description:

• Support day-to-day Quality Assurance activities in accordance with approved SOPs / Policies for a multi-product, GxP contract manufacturing facility
• In depth awareness of entire process; identifying operational factors which influence the process
• A competent Reviewer and Approver of SOPs, protocols, reports or records
• Can trouble-shoot and able to weigh up all information and consideration in order to choose the optimum path to be taken
• Demonstrate ability to lead a small project and manage the deliverables effectively
• Develop good working relationships with internal & external customers
• Plan for future activities and coordinate with other departments to complete this
• Develop skills to be Qualified Trainer in area of expertise
• Any other tasks as and when assigned by supervisor

Job Requirements:

• Diploma/ Degree in Science or relevant courses

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Responsibilities

• Responsible for the quality management of machined products to ensure that product quality
• Ensuring that our internal management systems are well defined and relevant in meeting international standards and customer requirements.
• Lead and monitor the QMS incl. ISO9001 & ISO 14001 quality system certification and promote continuous improvement.
• Lead the quality team to implement quality inspection and control and manage non-conforming products.
• Participate in supplier evaluation and management to ensure the quality of raw materials and purchased parts.

Requirement

• Minimum Bachelor Degree in Mechanical or Industrial Engineering
• At least 7 years of quality management experience in the machining industry
• Proficient in using office software and mintab statistical analysis software, and possessing Six Sigma quality management knowledge and skills, e.g. SPC tools & 8D reports.
• Strong knowledge and experience in leading ISO9001 & ISO 14001 quality system certification.
• Proficiency in English and Chinese, with the ability to communicate effectively with stakeholders in China.