Job Responsibilities:

• Assist Lead Consultant who is designated as SO Rep to manage the day to day operations of the Building Contract. These shall include carrying out the planning, coordination, reporting and implementation of the Project which include preparing, monitoring and carrying out of the Project according to the approved construction programme;
• Attending/conducting and providing the relevant materials and technical inputs at briefings; presentations; project reviews e.g. technical; or any other meetings/events;
• Planning and implementation of the Project including all preceding and follow up services such as obtaining permits/approval by various authorities where appropriate, contract documentation, implementation and supervision of the works;
• Track and monitor the contractor’s and consultants’ submission to authorities for clearance, all timber mock-up, sample unit, material sample approvals, inspections, shop-drawings, method statements and work trades demonstration approved schedules to ensure that they are closely adhered to;
• Review and monitor the project’s overall master programme and cost and ensure that the Project is within the allocated construction cost budget specified; and
• Liaise with all parties, including the Quantity Surveying Consultant, to prepare all updated project cash-flow information, projected and actual site progress of the project for presentation.

Requirements:

• Possess an Architectural, Civil / Structural / Electrical / Mechanical / Environmental Engineering, Building Science, Project Management, Construction Management or other construction and engineering related degree.
• The degree shall be recognised either by the respective Professional Bodies in Singapore (Board of Architects or Professional Engineering Board) or BCA;
• A minimum of 5 years of relevant post-graduate working experience in the building construction industry, preferably in HDB projects or 3 years of relevant post-graduate project management experience;
• Familiarity with (a) Public Sector Standard Conditions of Contract for Construction Work, (b) Public Sector Standard Conditions of Contract for Design and Build, and (c) the Standard Conditions of Nominated Sub-Contract, will be an advantage
• Able to demonstrate strong project management, decision making and leadership skills;
• Good communication, written and presentation skills;
• Team player who is analytical, resourceful and results-oriented;
• Good attitude and self-motivated;
• Willing to be stationed at site; and
• Site supervisory staff with relevant experience may also be considered.

Key Responsibilities:

• Oversee the preparation and analysis of financial statements, ensuring compliance with Singapore Financial Reporting Standards (SFRS).
• Manage the monthly, quarterly, and annual closing processes to ensure timely and accurate financial reporting.
• Develop, implement, and maintain financial plans, budgets, and forecasts to support business objectives.
• Monitor cash flow, working capital, and financial performance, providing recommendations for improvement.
• Lead the budgeting process and prepare detailed financial reports for management and stakeholders.
• Conduct variance analysis, identifying cost savings, financial risks, and growth opportunities.
• Ensure tax compliance and manage tax filings, liaising with external tax consultants when necessary.
• Maintain and enforce financial controls to protect company assets and ensure regulatory compliance.
• Supervise and develop the finance team, including providing guidance and performance reviews.
• Provide financial insights and recommendations to support strategic decision-making and business expansion.
• Prepare for and assist with internal and external audits, ensuring timely and accurate submissions.
• Support the CFO in strategic financial planning, including mergers, acquisitions, and investment activities.

Qualifications:

• Bachelor’s degree in Finance, Accounting, Business, or a related field (CPA, CFA, ACCA, or relevant certifications preferred).
• At least 5 years of experience in finance or accounting, with a focus on financial management.
• Strong knowledge of Singapore’s financial regulations, tax laws, and compliance requirements.
• Proficient in financial software (e.g., SAP, Oracle, Xero) and advanced Microsoft Excel skills.
• Excellent analytical, problem-solving, and organizational skills.
• Strong leadership and team management experience.
• Effective communication skills with the ability to present complex financial information to senior management and non-financial stakeholders.
• Fluent in written and spoken English and Chinese.

Responsibilities:

• Manage IT infrastructure, including on-premises and cloud-based servers, storage, and networking systems.
• Ensure high availability and performance through proactive monitoring and maintenance of systems.
• Plan and implement IT infrastructure upgrades to meet evolving business needs.
• Troubleshoot and resolve infrastructure and network-related problems efficiently.
• Lead and mentor the IT team, fostering a collaborative and productive work environment.
• Assign tasks, monitor team performance, and provide opportunities for skill development.
• Work closely with departments to address IT requirements and ensure alignment.
• Develop and enforce IT security policies and procedures (IT-related SOPs) to protect company assets and to ensure compliance with regulatory requirements.
• Ensure compliance with PDPA and cybersecurity frameworks.
• Monitor systems for vulnerabilities and manage timely responses to incidents.
• Oversee access management, firewalls, antivirus, and endpoint security systems.
• Plan and execute IT projects aligned with company goals and priorities.
• Manage IT budgets, resources, and relationships with vendors effectively.
• Partner with vendors and service providers to ensure high-quality IT service delivery.
• Provide regular updates on IT projects, operations, and performance improvements.
• Establish protocols for monitoring infrastructure and network performance.
• Implement robust data backup, disaster recovery, and business continuity plans.
• Manage cloud resources and ensure seamless integration with on-prem systems or data centres.
• Act as the primary contact for internal and external IT-related matters.
• Present IT performance metrics and improvement plans to senior management.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology Engineering, or a related field.
• Minimum of 5 years of experience in IT infrastructure, network management, and team leadership.
• Strong knowledge of Window Operating System, Microsoft, server administration, networking, storage solutions, and cloud platforms (e.g., AWS, Azure, Google Cloud).
• Hands-on experience with IT security tools and practices, including firewalls, antivirus, and endpoint security.
• Familiarity with backup solutions, disaster recovery, and business continuity planning.
• Candidates with these certifications will have a distinct advantage: ITIL, CISSP, CISM, Cloud certifications such as AWS Certified Solutions Architect or Microsoft Azure Administrator, CCNA, CCNP and MCSE. Equivalent experience may also be considered.
• Excellent analytical skills for diagnosing and resolving complex IT issues with strong decision-making and critical-thinking capabilities.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to kenneth(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Kenneth Tan Guan Quan

EA Personnel Reg No: R1550240

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The Development Manager will play a key role in supporting the NUS Business School’s strategic fundraising efforts. This position will involve reaching out and managing relationships with donors and prospects, particularly corporate partners and alumni. It will also involve coordinating fundraising activities and identifying new opportunities for engagement and support. The ideal candidate will be a dynamic and strategic thinker with a passion for advancing educational excellence.

1. Fundraising

• Develop and implement comprehensive fundraising initiatives to support the School’s priorities
• Manage and coordinate corporate and other giving campaigns
• Collaborate with team to identify and pursue new gift and funding opportunities
• Facilitate all phases of the gift cycles, including initiating contact, face-to-face visits, cultivating relationships, moving potential donors to solicitation and closure, and stewarding donors
• Create and present compelling solicitations and proposals to potential donors

2. Donor Relations and Stewardship

• Build and maintain strong relationships with alumni, donors and corporate partners
• Coordinate stewardship activities to acknowledge and recognize donor contributions to ensure a positive donor experience
• Organise events and initiatives to engage potential and existing donors
• Prepare impact reports to update donors on progress

3. Prospect Research and Management

• Conduct research and analysis on donors/prospects to determine giving interests and potential as well as funding sources
• Compile databases/lists for prospect identification and lead generation
• Track industry, education and philanthropy-related news that could impact giving
• Maintain an updated database of prospects and manage donor records
• Develop and implement strategies for donor cultivation and stewardship

4. Gift Administration

• Support the team in gift processing and administration
• Prepare reports and presentations for leadership and stakeholders
• Track and analyse data on fundraising progress and outcomes
• Any other duties as assigned

Qualifications

• A degree with at least 5 years of relevant work experience
• Fundraising or similar capacity is advantageous
• Experience in higher education or in philanthropy will be a plus
• Proven track record in successful fundraising or selling to individuals and or/organisations
• Skilled relationship builders and able to manage a mixed portfolio of individual, corporate, and prospective donors
• Strong listener with excellent verbal and written communication, interpersonal and organisation skills
• A high degree of customer service orientation
• An ability to maintain a high level of confidentiality with respect to prospects and donors’ information
• Experience in market research, database/portfolio/CRM management is desirable
• Creative problem-solving and good project management skills
• Internet savvy with proficiency in fundraising software and Microsoft Office suite
• Motivated and able to work under pressure
• Able to work independently or as a team

(Appointment job grade will commensurate with the selected candidate's experience)

Job Title: Senior/Catering Sales Manager (ID7059)
Location: Clementi
Working Hour: Mon to Fri, 9am-6.30pm
Basic Salary: $5000-$6000
*Benefits: AL 12days, Performance Bonus (Jan and July)

Job Description
• Respond to telephone/online catering sales enquiries.
• Build and maintain good client relationship and rapport.
• Solicit new corporate clients through cold calling and sales visit.
• Assist clients in professional event planning, packaging, and menu selection.
• Keep abreast of trends and developments in catering industry.
• Actively brainstorming of creative ideas in improving catering services to clients
• Account for sales and profitability of event orders and ensure smooth operations of catering functions.

Requirement:
• Possess O Level / Diploma / Degree in Business, Marketing
• Min 5 years of relevant experience in F & B industry.
• Able to converse effectively in English and Mandarin to manage Mandarin speaking clients.
• Self-discipline, proactive and have strong sense of urgency.
• Must be self-driven, dynamic, meticulous, creative and sales oriented.
• Outgoing personality, highly motivated, independent individual and yet an inclusive team player

Job Title: Accounts Manager (ID8105)
Location: Jurong East
Working Hour: 5 days work
Monday – Friday 9am-6pm
Salary: $5500 - $6500

Job Description:
-Manage the overall workflow and performance of the accounting team
-Review and finalize financial statements, including profit and loss, balance sheet, and cash flow statements
-Ensure timely filing of taxes, regulatory submissions, and financial statements
-Act as a key point of contact for client communications, providing exceptional service and resolving any issues or inquiries
-Mentor and develop team members, ensuring high performance and growth
-Ensure compliance with all accounting standards and company policies
-Liaise with auditors, tax agents, and other external parties

Requirement:
-Degree in Accountancy, ACCA, or equivalent and/ or 'CPA Singapore' preferred.
-Minimum of 5 years’ relevant experience in either an Accounting or Audit Firm.
-Good knowledge of FRS & experience in accounting, audit, and tax.
-Resourceful, analytical, independent, and meticulous.
-Team player with strong communication skills and comfortable working in a fast-paced environment.

Job Highlights

• Dynamic working environment
• Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities:

• To support Executive Housekeeper to create an environment for the team to successfully execute all Housekeeping operations ensuring both guest and employee satisfaction, and highest level of cleanliness.
• To oversee day-to-day operations relating to the Housekeeping Department (including Rooms) and administer supervision of all housekeeping staff in conjunction with the Executive Housekeeper.
• Effective and efficient assignment of manpower and resources to achieve cost saving, based on operations requirements.
• Establish a cross training program to enable staff to be multi-tasking with multi-skill.
• Assist the Executive Housekeeper in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times.
• Assist in liaising and organize with other relevant department that the established cleaning schedules are strictly adhered to.
• Inspects and double-check Guest Laundry, Dry Cleaning and press work on a daily basis, to ensure optimum quality of work, prompt pickup and delivery of garments.
• Develops standard operating procedures, as well as production and quality standards.
• Assist in conducting monthly inventory checks on all operating equipment and supplies.
• Assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
• Make Periodic inspections of all areas to check on Housekeeping standards, and issue necessary orders to correct shortcomings.
• Know the operational use and available facilities of the PMS.
• Assist in the revision and updating of the Departmental Operations Manual on an as needed basis.
• Maintain the Daily Log Book.
• Make recommendations to Management for modernization of equipment, methods or supplies.。
• Assist in coordination and monitoring of the implementation of the “Perfect Room” program.
• Be proactive and cooperate with hotel departments on sustainability program and initiatives.
• Monitor the handling of guest complaints and take ultimate responsibility to resolve complaints.
• Contribute to and complete the Asset Management Programme of the hotel.
• Be responsible for cleaning all public areas and back of house areas such as employee locker rooms, toilets, corridors, offices, service lifts etc.
• Be responsible for special maintenance projects

Qualifications:

• Higher diploma or degree holder in business administration or related discipline
• Minimum of two years of previous experience in a similar position
• Experience in the hospitality industry will be an advantage
• Ability to lead and motivate a team in a fast-paced environment.
• Strong attention to detail and ability to follow specific instructions.
• Knowledge of cleaning chemicals, proper storage, and disposal methods.
• Ability to work well in a team environment and under pressure.
• Strong sense of responsibility and attention to detail.
• Ability to respond quickly and effectively to emergencies.
• Must be available to work flexible hours, including nights, weekends, and holidays.
• Excellent communication and interpersonal skills, with the ability to work as a team.
• Good command of written and spoken English.
• Ability to work under pressure and be flexible.
• Passionate and enthusiastic with a positive ‘can-do’ attitude.

Duties and Responsibilities

To manage a condominium’s daily operations and to carry out policies set by the condo management board such as;

- Carry out inspections and provide inputs to the planning and execution Building Improvement Works

- Provide technical evaluation, monitor and ensure work completion in accordance with Building Maintenance and Strata Management Act (BMSMA) and relevant governmental requirements

- Liaise, schedule and supervise all maintenance works to ensure that contract service providers perform all contractual obligations under various term contracts Maintain the operational, safe and efficient operation of the M&E systems covering the following key systems & equipment.

- Plan preventive works schedule, conduct and supervise inspections of building and grounds to identify defects/irregularities and follow-up on rectification works

- Procure service contracts and ad hoc repair/replacement parts and equipment’s

- Conduct system audit and scheduled after hours inspection on security services and lighting

- Manage and attend to residents' requests, feedbacks and response their request promptly

Qualification / Education Required

- Degree / Diploma in Mechanical or Electrical Engineering

- Minimum 2 years in facility management / relevant experience in MCST

- Good presentation, interpersonal, and communication skills

- Strong client engagement skills, and customer orientation

- Able to work with tight deadlines and handle pressure

- Able to work independently as well as in a team

- Proficient in Microsoft Office (Word, Excel, PowerPoint)

Overview

NUHS Regional Health System Office works with internal stakeholders and community partners to develop and implement initiatives to improve population health and promote preventive health. Together, we strive to build a healthy and engaged population in the West, empowered to live well and age well in their home and in the community.

The incumbent will be responsible to drive precinct planning efforts to support the development and implementation of strategies and initiatives to enhance the delivery of community care and improve population health in the Western Region. This is to be achieved in close collaboration with key internal and external stakeholders and partners.

Job Responsibilities

1. Track progress of Healthy Precinct projects for Western Region, including translation of strategies to implementation plans with internal and external stakeholders.
2. Develop Healthy Precinct framework elements through close collaboration with respective leads, leading to successful conceptualisation and implementation of elements in the community.
3. Lead in development of Healthy Precincts with internal and external stakeholders; provide data insights and analysis to support implementation of Community Health Plans.
4. Conceptualise and manage pilot projects with internal and community stakeholders to enhance the health ecosystem in the precinct.
5. Undertake any other strategic projects, which may involve working with other departments in RHSO-Ops or other divisions/agencies, including leading and driving Secretariat work for various workgroups.
6. Any other duties

Requirements

• Bachelor degree in any discipline
• At least 5 to 8 years of relevant working experience
• Experience in the Singapore healthcare system and/or knowledge of integrated care models will be advantageous
• Able to think critically and strategically, with strong conceptual and analytical abilities
• Strong planning, project management and organisational skills
• Meticulous with good attention to detail and numbers
• Strong written and verbal communication abilities
• Pleasant personality and able to work well with others to foster buy-in and collaborations
• Able to multi-task

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company's vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community.
• Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in the CRM system
• Relationship manager for the company's community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organised, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely
• Diploma / Degree Graduates without experience are welcome to apply as on job training will be provided!

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills You have prior teaching experience, be it tutoring, or team training

Location: West Coast Plaza or Singapost Centre

Company background: Learning in Coding / Robotics for Primary & Secondary school kids.

Working hours: 9am to 6pm (5 days per week, Wednesdays to Sundays, PH OFF)

Salary: $2800 to $3500 per month + quarterly / annual bonus

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

We're seeking a driven sales professional to develop and close business opportunities with our B2B end-users, meeting monthly sales targets and driving revenue growth.

This role comes with good base salary and attractive bonuses depending on sales performance.

Key Responsibilities:

• Identify and pursue new business leads through direct outreach, referrals, and marketing initiatives
• Engage with prospects to understand their needs, decision-making processes, and pain points
• Offer tailored solutions, prepare quotes, and negotiate sales closures
• Foster long-term relationships with existing clients to drive repeat business and referrals
• Collaborate with internal teams to stay updated on new solutions and services

Requirements:

• Self-driven, results-oriented, and competitive mindset
• Excellent communication and interpersonal skills to engage with diverse stakeholders
• Ability to work independently and collaboratively as part of a high-performing team

We regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

Data provided is for recruitment purposes only

EA Registration Number: R1332294

Business Registration Number: 201735941W

Licence Number: 18S9037

Overview

The Patient Advocacy and Support Office (PASO) at the National University Health System (NUHS) is an integral part of our commitment to delivering incredible care and health together with patients, caregivers, and the community.

Working cross-functionally, we champion and foster a culture of person- and family-centred care and service excellence across the NUHS cluster. We drive engagements and collaborations with patient advocates and the community in clinical and academic domains to achieve better health outcomes.

Job Description

1. Champion Person- and Family-Centred CarePromote care partnership with internal and external stakeholders through training programmes and campaigns.
   Enable co-creation and implementation of initiatives to enhance inclusion of patient and caregivers in care design, delivery, and evaluation.
   
2. Project ManagementLead and oversee projects from inception to completion.
   Ensure projects are delivered on time, within scope, and budget.
   
3. Partnership and Community DevelopmentEngage with diverse stakeholders including but not limited to patients, caregivers, community organisations and government agencies.
   Foster and maintain strategic alliances and partnerships with internal and external stakeholders.
   Contribute to NUHS’s volunteer management programme including recruitment, onboarding, engagement, recognition, and appreciation of staff and community volunteers.
   
4. Data ManagementCoordinate with key stakeholders to collate and analyse project and patient experience data.
   Coordinate recommendations and interventions based on data analysis.
   Provide analytics and visualization for strategic decision-making.
   Support initiatives to address gaps and areas for improvement.
   
5. Administrative ManagementEnsure efficient administrative processes, including documentation, compliance, and reporting.
   Organise meetings, manage schedules, prepare related agendas and materials.
   

Job Requirements

• Bachelor’s degree in Healthcare, Social Sciences, Public Health, or related disciplines.
• Minimum five years of relevant experience with demonstrated experience in programme management, project development, implementation, and evaluation, and working effectively with cross-functional teams.
• Strong problem-solving skills with a proactive and empathetic approach to handling complex situations with sensitivity and professionalism.
• Excellent interpersonal and communication skills, with the ability to interact effectively with patients, caregivers, and diverse stakeholders.
• High level of organisational skills and attention to detail to drive and deliver multiple tasks and projects, focusing on achieving positive outcomes.
• Demonstrated commitment to continuous improvement and learning.
• Proficiency in MS Office. Some basic visual and video editing skills would be an advantage.

#L1-RT1

Job Title: Sales Manager (ID1605)
Location: Jurong East
Working Hours: Mon to Fri, 8.30am to 5.30pm
Salary: $5000 - $7000
Benefit: 14 days Annual Leave, AWS and Variable Bonus, Yearly increasement

Job Description
• Actively approach potential clients through cold calling (by phone, online, and face-to-
• face).
• Build and maintain strong customer relationships.
• Present products and services to prospects and clients.
• Generate new business and sales opportunities in the assigned region/sector.
• Prepare quotes and negotiate contracts and terms.
• Processing orders and coordinate with factory delivery according to contracts.
• Achieve and exceed set sales targets.
• Supporting Sales Manager in prepare quotes and order processing.
• Identify market trends and customer needs and respond to them.
• Collaborate with internal teams to meet customer requirements.

Requirement:
• With tertiary education, such as Engineering, Sales, or Business Administration.
• 2 to 5 years of experience in a commercial role, such as salesperson, sales support,
project executive or customer advisor.
• Able to travel occasionally.
• Experience in a technical environment is a plus, and affinity with technology is essential.

Job Responsibilities:

• Determine and identify new business opportunities by analyzing business needs in the Government Sectors.
• Preparation of business development plan, define and follow up which in line with the sales targets and objectives.
• Analyze and clarify Tender Bids and RFQs (Request for Quotation) or opportunities during pre-tender and tender phase.
• Lead and organize tender preparation, reviews and submissions in order to ensure completeness in quality, technical and risk compliance, and on time tender submission.
• Consolidate and analyze technical, bill of quantities, price schedules, cost/quotes, financial data and commercial contract in order to ensure technical compliance, risks mitigation and competitiveness during tender preparation and clarification phase.
• Arrange project involvement during Tender stage and manpower planning with project to come up with project organization chart and preliminary cost.
• Enhance and consolidate quotes in order to reach target win price and to prepare Tender Evaluation for management approval for tender Operating Profit Margin.
• Lead and execute tender interview presentation in a professional manner to increase win rate.
• Lead and organize tender reviews and meetings in order to ensure completeness and quality handover to project management team.
• To manage, coordinate and conduct the sales activities to achieve sales target and profitability target for the Company.
• Handling of client and commercial issues, i.e. enquiries, terms and condition, payment schedules, complaints.
• Identify and manage calculated risk in each sales opportunity.
• Coordination of regional / global contracts.
• Provide market information and participate in direct marketing strategy or planning.
• Attend conferences, meetings and industry events to grow the pool of partners to aid in expanding the range of services.

Job Requirements

• Bachelor’s degree in Civil or Structural Engineering preferred.
• Prior experience in building engineering and construction is preferred.
• Proven experience (3-5+ years) in tendering for government projects, business development, or a similar role.
• Experience in dealing with Government Authorities.
• Strong negotiation, communication, and interpersonal skills.
• Analytical thinking and data-driven decision-making abilities.
• Familiarity with market research, lead generation, and sales pipeline management.
• Ability to develop long-term strategies for client acquisition and retention.
• Proven track record of driving revenue growth.
• Goal-oriented with a focus on results and outcomes.
• Ability to network and forge strong relationships within the industry.

Overview

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centred on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 12 global brands, including the award-winning flagship Banyan Tree, Angsana, Cassia, Dhawa, Folio, Garrya, Homm, Laguna, and Skypark, as well as the brand extensions, Banyan Tree Escape, Banyan Tree Veya, and Angsana Heritage Collection.

The Role

We are seeking a highly skilled and motivated individual to join our team as a Brand Marketing & Communications to create and foster brand love for Banyan Group, our portfolio, and with a focus on upscale and midscale categories.

You will play a key role in designing the brand marketing and communication strategies, drive the end-to-end development of campaigns and content that enhances and also safeguards the brand's integrity. In close collaboration with our PR and social teams and agencies, you will spearhead brand awareness efforts with media, and influencer marketing and partnerships with content creators.

Your oversight includes, although not limited to:

• Banyan Group
• Upscale – Angsana and its brand extension Angsana Heritage Collection, and Garrya
• Midscale – Cassia, Dhawa, Homm & Folio

We are looking for a bold and dynamic individual with fresh ideas and a co-creative mindset yet grounded to grow these brands.

Responsibilities

Elevating Brand Awareness:

• Work closely with our PR team to develop and implement brand awareness and engagement campaigns for greater reach, engagement and share of voice. Collaborate on media relations efforts, press releases, and media events to maximize brand exposure.
• Collaborate with the Social Media Community team to identify and partner with relevant influencers and content creators. Ensure their content aligns with our brand values and objectives to reach new audiences.
• Partner closely with the Brand & Commercial team to optimize owned channels such as brand.com and CRM. Tailor messaging to suit various funnel stages, ensuring targeted and impactful marketing efforts.

On-Brand Content Strategy and Execution:

• Develop and execute compelling and on-brand content across various channels to engage and resonate with our target audience.
• Ensure consistent brand expression across all customer-facing materials used by Corporate and Hotel teams:

1. Verbal: Manage messaging and tone of voice.
2. Visual: Oversee the development and approval of marketing and communication assets, including photos and videos.

Support Hotels:

• Partner pre-opening properties in the development of their Marketing and Communication plans.
• Executing re-positioning projects for key outlets or properties based on business needs and/or market changes
• Planning and executing HQ-led activations and/or partnerships on property alongside other functions

Brand Campaign Development:

• Assist in the creation and execution of brand campaigns, including concept development, messaging, and creative direction.
• Collaborate with cross-functional teams to ensure the successful implementation of brand campaigns.
• Consult on and advise segment-specific campaigns targeting various customer segments such as families, couples, or wellbeing enthusiasts alongside the Customer Insights team. Collaborate with internal teams to identify key messages and creative elements that resonate with each segment.

Requirements

• Minimum of 10 years of experience in marketing communications; hospitality industry experience is a plus.
• Experience with building brands through psychographic targeting and utilizing data to inform decision-making and campaign development.
• Proven track record of end-to-end development of engaging and impactful campaigns across multiple channels and mediums.
• Skilled in brand storytelling with experience customizing global brand narratives for different regions, considering regional needs and nuances.
• Team player with good interpersonal and project management skills.
• Ability to multitask and prioritize projects effectively in a fast-paced, agile environment.
• Excellent verbal and written communication skills, with an eye for detail.
• Creative thinker with the ability to develop innovative marketing strategies.
• Strong project management and organizational skills.
• Strong understanding of graphic design, photography, videography, and social media platforms.

Position Summary:

The Project Manager is responsible for driving the successful delivery of multiple cross-functional IT infrastructure projects. Leads cross-functional teams, collaborate with business users, internal and external teams, and vendors to ensure project is successfully completed on time, within budget & scope, and with quality.

They must have good communication skills, is a competent negotiator, demonstrates resiliency, good at problem solving and can engage & influence effectively both the internal and external stakeholders. He/she is adaptable to change in an agile and volatile environment while taking ownership and deliver works with integrity. This is a 2-year direct contract position.

Roles & Responsibilities:

• Drive project to meet schedule, budget, manpower and technical quality targets
• Develop integrated project plan including schedules, budgets, and resource allocation
• Identify and manage project dependencies and critical path
• Ensure accurate allocation of resources throughout the project, providing leadership to cross-functional teams
• Work with stakeholders to establish and gain consensus on project goals, objectives, and deliverables
• Conduct regular project reviews to recommend schedule, cost, or resource adjustments
• Provides regular progress update to key stakeholders and management, communicate risks, escalate issues for resolution in a timely manner
• Implement and manage project changes and interventions to achieve project outcomes.
• Conduct project evaluations and assess outcomes
• Monitor and manage project risks throughout the project lifecycle
• Track project performance using appropriate techniques and metrics
• Ensure compliance with relevant policies, regulations, and standards
• Analyse and validate design with technical teams to ensure the solution is implementable.
• Conduct impact assessments to understand the effect of transitions (i.e., due to new infrastructure technologies) on various parts of the organization
• Conduct post-project/transition evaluations to identify lessons learned and areas for improvement
• Assess new infrastructure technologies (i.e., participate in proof of concept) to assist in defining technology roadmap, framework, and policies to meet strategic business initiatives
• Review data centre/ private cloud infrastructure, platform, and technology roadmap
• Document project learnings and best practices
• Ensure all project documentation is completed accurately, timely, and stored appropriately

Requirements/ Qualifications:

• Bachelor’s degree in computer science, Information Technology, Computer Engineering, or equivalent discipline
• Minimum of 5-10 years above of experience in project management
• Experience in managing complex IT infrastructure projects
• Able to select approriate tools and platforms, solution design and infrastructure planning
• PMP (Project Management Professional) or equivalent certification is preferred
• Strong technical knowledge on at least 2 of the following domains: System (i.e., VMware, Nutanix), Storage (i.e., Hitachi, Pure), Network (i.e., Cisco), Security (i.e., Check Point, Palo Alto), Automation (e.g., Ansible), Backup (i.e., Symantec NetBackup). Certifications in the above areas would be preferred
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in project management techniques
• Ability to work under pressure and meet tight deadlines
• Able to prioritise assignments whilst working on multiple concurrent projects
• Ability to deliver high-quality work in a timely and in a right-first time manner
• Strong passion and desire to learn new technologies
• Take initiative and able to work independently
• Is meticulous and attentive to details

Key Competencies:

• Leadership: Ability to lead project teams and manage complex projects
• Technical strong: able to guide and coach the team of engineer, hands on with technical problem
• Problem-solving: Strong analytical skills to identify issues and develop effective solutions
• Adaptability: Flexibility to adjust to changing circumstances and manage multiple priorities
• Collaboration: Ability to build relationships and work effectively with diverse stakeholders
• Attention to Detail: Thorough and detail-oriented approach to managing projects

What you will do:

As EPC BD Manager (SEA), you will be As we continue to innovate and grow, we are looking for a Business Development Manager. This role will be responsible for driving sales growth in the EPC industry in SEA particularly focused on the lifecycle replacement of HVAC, BMS, and Chillers Systems.

How you will do it:

• Developing comprehensive short- and long-term sales plans while preparing effective sales strategies and submissions.
• Engaging target organizations to identify and pursue profitable sales opportunities.
• Managing the preparation and submission of competitive sales proposals.
• Influencing tender requests to promote Johnson Controls specified Applied Products and Systems/Solutions.
• Achieving secured sales volume ($) and gross margin ($) against assigned business plans.
• Providing insights to management regarding the Applied industry while recommending strategies to maximize future business in line with the Applied growth strategy.
• Building strong customer relationships and delivering sales and technical support to Contractors, Consultants, and End-Users to enhance solution sales and customer satisfaction.
• Forecasting sales secured, delivery, collection, sales backlog, inventory management, and addressing any other sales-related issues consistently.

What we look for:

• Bachelor Degree or above, preferably in Mechanical engineering and HVAC engineering or Electrical / Electronic engineering
• At least 5 years of experience in sales, preferably within the HVAC industry.
• Demonstrated sales success with year-on-year growth.
• Strong ability to communicate effectively at all organizational levels.
• Experience collaborating with Consultants, Owners, main Contractors, and key Stakeholders in the Building and Commercial Industry.
• Exceptional leadership, communication (written & verbal), and interpersonal skills.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

To ensure that safety procedures are incorporated in all project management activities and takes initiatives to promote a safety working

To ensure the painting works are carried out in accordance to the client's requirements as communicated by the project manager and/or as specified in the contract agreement

To provide all project status update to management accurately and in a timely manner

To manage transporting foreign workers in/out dormitory to jobsite and to perform any other duties to be assigned from time to time

Minimum 10 years of relevant work experience in building construction in singapore

Candidate must possess at least Diploma or Degree in Construction or related courses

Job Description

Major job scope includes but not limited to:

• Manage IT infrastructure, including on-premises and cloud-based servers, storage,and networking systems.
• Ensure high availability and performance through proactive monitoring and maintenance of systems.
• Plan and implement IT infrastructure upgrades to meet evolving business needs.
• Troubleshoot and resolve infrastructure and network-related problems efficiently.
• Lead and mentor the IT team, fostering a collaborative and productive work environment.
• Assign tasks, monitor team performance, and provide opportunities for skill development.
• Work closely with departments to address IT requirements and ensure alignment.
• Develop and enforce IT security policies and procedures (IT-related SOPs) to protect company assets and to ensure compliance with regulatory requirements.
• Ensure compliance with PDPA and cybersecurity frameworks.
• Monitor systems for vulnerabilities and manage timely responses to incidents.
• Oversee access management, firewalls, antivirus, and endpoint security systems.
• Plan and execute IT projects aligned with company goals and priorities.
• Manage IT budgets, resources, and relationships with vendors effectively.
• Partner with vendors and service providers to ensure high-quality IT service delivery.
• Provide regular updates on IT projects, operations, and performance improvements.
• Establish protocols for monitoring infrastructure and network performance.
• Implement robust data backup, disaster recovery, and business continuity plans.
• Manage cloud resources and ensure seamless integration with on-prem systems or data centres.
• Act as the primary contact for internal and external IT-related matters.
• Present IT performance metrics and improvement plans to senior management.

Requirement

• Bachelor’s degree in Computer Science, Information Technology Engineering, or a related field.
• Minimum of 5 years of experience in IT infrastructure, network management, and team leadership.
• Strong knowledge of Window Operating System, Microsolf, server administration, networking, storage solutions, and cloud platforms (e.g., AWS, Azure, Google Cloud).
• Hands-on experience with IT security tools and practices, including firewalls, antivirus, and endpoint security.
• Familiarity with backup solutions, disaster recovery, and business continuity planning.
• Candidates with these certifications will have a distinct advantage: ITIL, CISSP, CISM, Cloud certifications such as AWS Certified Solutions Architect or Microsoft Azure Administrator, CCNA, CCNP and MCSE. Equivalent experience may also be considered.
• Excellent analytical skills for diagnosing and resolving complex IT issues with strong decision-making and critical-thinking capabilities.

Guidelines for Applicants:

• You may apply thru Mycareers Future or email to [email protected]

Job Description

Major job scope includes but not limited to:

• Manage IT infrastructure, including on-premises and cloud-based servers, storage, and networking systems.
• Ensure high availability and performance through proactive monitoring and maintenance of systems.
• Plan and implement IT infrastructure upgrades to meet evolving business needs.
• Troubleshoot and resolve infrastructure and network-related problems efficiently.
• Lead and mentor the IT team, fostering a collaborative and productive work environment.
• Assign tasks, monitor team performance, and provide opportunities for skill development.
• Work closely with departments to address IT requirements and ensure alignment.
• Develop and enforce IT security policies and procedures (IT-related SOPs) to protect company assets and to ensure compliance with regulatory requirements.
• Ensure compliance with PDPA and cybersecurity frameworks.
• Monitor systems for vulnerabilities and manage timely responses to incidents.
• Oversee access management, firewalls, antivirus, and endpoint security systems.
• Plan and execute IT projects aligned with company goals and priorities.
• Manage IT budgets, resources, and relationships with vendors effectively.
• Partner with vendors and service providers to ensure high-quality IT service delivery.
• Provide regular updates on IT projects, operations, and performance improvements.
• Establish protocols for monitoring infrastructure and network performance.
• Implement robust data backup, disaster recovery, and business continuity plans.
• Manage cloud resources and ensure seamless integration with on-prem systems or data centres.
• Act as the primary contact for internal and external IT-related matters.
• Present IT performance metrics and improvement plans to senior management.

Requirement

• Bachelor’s degree in Computer Science, Information Technology Engineering, or a related field.
• Minimum of 5 years of experience in IT infrastructure, network management, and team leadership.
• Strong knowledge of Window Operating System, Microsolf, server administration, networking, storage solutions, and cloud platforms (e.g., AWS, Azure, Google Cloud).
• Hands-on experience with IT security tools and practices, including firewalls, antivirus, and endpoint security.
• Familiarity with backup solutions, disaster recovery, and business continuity planning.
• Candidates with these certifications will have a distinct advantage: ITIL, CISSP, CISM, Cloud certifications such as AWS Certified Solutions Architect or Microsoft Azure Administrator, CCNA, CCNP and MCSE. Equivalent experience may also be considered.
• Excellent analytical skills for diagnosing and resolving complex IT issues with strong decision-making and critical-thinking capabilities

Guidelines for Applicants:

• You may apply thru Mycareers Future or email to [email protected]

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are looking for a Cluster Reservations Manager

The Cluster Reservations Manager is responsible for managing the reservations process and operation in the property, by coaching and motivating the team to deliver quality guest service and meet financial targets for the property.

He/She also ensures that the reservations team adhere to policies and procedures implemented by the property, while working with the team to encourage internal sales and upselling of all facilities where appropriate.

As a Cluster Reservations Manager, we rely on you to:

• Manage Reservations Process and Operation: Oversee the reservations process and operations, ensuring quality guest service and financial targets are met.
• Team Leadership: Coach and motivate the reservations team to adhere to property policies and procedures, and encourage internal sales and upselling of facilities.
• Collaboration with Revenue Optimization Team: Work closely with the Revenue Optimization team to implement pricing strategies and manage optimal room occupancy.
• System Configuration and Compliance: Ensure all related systems are correctly configured, validated, and compliant with SOPs.
• Best Practice Standards: Maintain best practice standards to achieve customer satisfaction, optimal profitability and room occupancy.
• Cost Control and Analysis: Control and analyse department costs to ensure performance is within budget.
• Recruitment and Training: Conduct recruitment and training for the reservations team.

We are looking for someone who:

• Diploma or Bachelor’s degree in Hotel Management, Business Administration, or related field preferred
• Minimum of three (3) years’ experience in hospitality industry with similar capacity
• Possess good written and verbal communication skills.
• Strong Leadership qualities
• High levels of flexibility, adaptability to changes

If you are the right person, what are you waiting for? Click the APPLY button now!

Company Description:

Our client is a leading innovator in F&B digital transformation, providing an integrated suite of in-store and online solutions, including CRM, POS systems, QR ordering, payment terminals, and marketing sponsorships. Designed specifically for small to medium-sized F&B businesses, these solutions empower restaurants to grow through automation, cost reduction, and seamless payment integration. Trusted by over 1,300 restaurants across Southeast Asia, our client is dedicated to helping the F&B sector thrive and achieve sustained success.

Role Description:

The B2B Consulting Manager plays a critical role in building and nurturing lasting relationships with F&B clients, guiding them to leverage modular solutions for increased sales, operational efficiency, and enhanced customer loyalty. Success in this role requires a strong understanding of F&B industry dynamics, exceptional client management skills, and a consultative approach to effectively sell and upsell tailored solutions, driving measurable business growth for clients.

Responsibilities

1. Consultative Selling

● Provide tailored consultations to deeply understand each client’s unique business challenges and goals.

● Identify and recommend Getz solutions (e.g., CRM, Instore QR, Payment Terminal, Online Pickup, and Delivery) that address specific client needs and align with business objectives.

● Conduct pre-meeting research and develop presentations that communicate value clearly, followed by customized post-meeting proposals and follow-ups.

● Educate clients on how Getz’s solutions can enhance sales, reduce costs, and streamline their operations.

2. Client Relationship Management

● Develop and maintain strategic relationships with F&B business owners and key stakeholders to build trust and encourage ongoing engagement with Getz’s solutions.

● Act as the primary account manager for clients, consistently providing support, addressing inquiries, and ensuring client satisfaction.

3. Onboarding and Solution Implementation

● Partner with project managers, technical, and support teams to ensure seamless client onboarding and implementation of solutions.

4. Client Re-Education and Upselling

● Stay current on F&B industry trends, competitor products, and evolving client needs to provide insightful recommendations.

● Regularly re-engage clients with updates on new features, and untapped potential within their existing Getz solutions, encouraging ongoing use and increasing ROI.

Requirements and Skills

● Experience: 3-5 years in B2B consulting, client management, or account management, ideally within the F&B or tech/SaaS sectors. Candidates with no experience may also be considered

● Sales Acumen: Strong consultative selling skills with a proven track record in account growth and upselling.

● Communication Skills: Excellent verbal and written communication skills; able to explain complex concepts simply and relate them to F&B business goals.

● Analytical Skills: Skilled at assessing client needs, analyzing data, and proposing solutions that align with client objectives.

● Industry Knowledge: Familiarity with F&B operations, digital transformation trends, and POS/CRM solutions.

● Customer Focus: Passionate about delivering long-term value to clients and dedicated to building strong, enduring partnerships.

About the team you are joining

Reporting to the Regional Director Operations Safety and Security (OSS) – Asia Pacific, the incumbent will be responsible for driving activities in the Asia Pacific Region to support continuous improvement in regional aviation safety.

Specifically, the Senior Manager, Safety will be responsible for utilizing centrally coordinated IATA policies and procedures to support advancements in regional safety performance; will take a proactive role to identify new, and emerging, regional issues impacting aviation safety and, collaborating with centrally located IATA experts, determine whether these issues are systemic or local in nature; lead the delivery of regional safety initiatives to support capacity building across industry.

They will support initiatives to enhance safety throughout the region by influencing a network of high-level contacts within airlines, government authorities, air navigation service providers, airports, other international agencies, and ICAO.

About the team you are joining

Reporting to the Regional Director Operations Safety and Security (OSS) – Asia Pacific, the incumbent will be responsible for driving activities in the Asia Pacific Region to support continuous improvement in regional aviation safety.

Specifically, the Senior Manager, Safety will be responsible for utilizing centrally coordinated IATA policies and procedures to support advancements in regional safety performance; will take a proactive role to identify new, and emerging, regional issues impacting aviation safety and, collaborating with centrally located IATA experts, determine whether these issues are systemic or local in nature; lead the delivery of regional safety initiatives to support capacity building across industry.

They will support initiatives to enhance safety throughout the region by influencing a network of high-level contacts within airlines, government authorities, air navigation service providers, airports, other international agencies, and ICAO.

What your day would be like

• Leverage the IATA Safety Strategy to deliver on safety priorities, identified though IATA safety management activities and/or IATA governance groups, to achieve the timely implementation of IATA global programs or locally targeted action plans across Asia Pacific.
• Promote IATA safety policies and strategies with ICAO, Government Authorities and Agencies, Air Navigation Service Providers (ANSP) and Airport Authorities responsible for the planning, implementation and operation of air navigation and airport facilities, to deliver safety improvements.
• Identify, develop activities, and deliver safety improvement programs aimed to rectify any safety deficiencies within the region collaborating with governments, airlines, ANSPs and airports utilizing regional aviation safety forums such as RASG and APRAST. This may include the development of country specific safety strategies.
• Engage stakeholders, and actively promote, the IATA Safety Strategy around the three strategic goals relating to Safety Leadership, Safety Risk and Safety Connect to drive the:evolution of safety culture and reporting;
  prioritization of identifying and addressing safety risks;
  evolution of IATA audit programs;
  growth of a safety community, connecting all IATA airlines, across the region.
  
• Support promotion, and engagement, with the IATA Operational Safety Audit (IOSA) program whilst looking at new opportunities to expand the program.
• Support IATA's regional ground safety audit activities including the IATA Safety Audit for Ground Operations (ISAGO).
• Support IATA's regional safety data activities including the Global Aviation Data Management Program (GADM).
• Contribute to the commercial strategy and targets assigned to the region by promoting IATA products and services.
• Coordinate airline input during regional ICAO/CAA rule-making and standard-setting processes.
• Respond to tactical issues arising in day-to-day operations in the region as well as provide information and support to IATA member airlines during periods of disruption/contingency operations.

What your day would be like

· Leverage the IATA Safety Strategy to deliver on safety priorities, identified though IATA safety management activities and/or IATA governance groups, to achieve the timely implementation of IATA global programs or locally targeted action plans across Asia Pacific.

· Promote IATA safety policies and strategies with ICAO, Government Authorities and Agencies, Air Navigation Service Providers (ANSP) and Airport Authorities responsible for the planning, implementation and operation of air navigation and airport facilities, to deliver safety improvements.

· Identify, develop activities, and deliver safety improvement programs aimed to rectify any safety deficiencies within the region collaborating with governments, airlines, ANSPs and airports utilizing regional aviation safety forums such as RASG and APRAST. This may include the development of country specific safety strategies.

· Engage stakeholders, and actively promote, the IATA Safety Strategy around the three strategic goals relating to Safety Leadership, Safety Risk and Safety Connect to drive the:

· evolution of safety culture and reporting;

· prioritization of identifying and addressing safety risks;

· evolution of IATA audit programs;

· growth of a safety community, connecting all IATA airlines, across the region.

· Support promotion, and engagement, with the IATA Operational Safety Audit (IOSA) program whilst looking at new opportunities to expand the program.

· Support IATA's regional ground safety audit activities including the IATA Safety Audit for Ground Operations (ISAGO).

· Support IATA's regional safety data activities including the Global Aviation Data Management Program (GADM).

· Contribute to the commercial strategy and targets assigned to the region by promoting IATA products and services.

· Coordinate airline input during regional ICAO/CAA rule-making and standard-setting processes.

· Respond to tactical issues arising in day-to-day operations in the region as well as provide information and support to IATA member airlines during periods of disruption/contingency operations.

We would love to hear from you if you have

• Extensive aviation background/experience in positions involved in safety, operations, certification and/or regulation of civil air transport operations (strong preference given to candidates with experience as a pilot).
• Qualifications in aviation management or other relevant discipline (relevant professional qualifications may be considered in lieu of a university degree).
• A high degree of analytical skill and technical knowledge in the provision of air transport services with knowledge of ICAO standards and recommended practices, industry best practices and civil aviation operational procedures.
• An understanding of air safety investigation and/or risk-based airline auditing in a multidisciplinary environment would be beneficial.
• Comprehensive understanding of safety information sharing programs and data management methodology.
• Ability to work remotely from core safety team, based in Geneva and Montreal, to independently deliver on activities agreed upon by centrally located subject matter experts.
• Comfortable to perform under pressure to deliver outcomes upon clearly defined timelines.
• Confident to report regularly to core safety team on progress made, and challenges experienced, against pre-determined metrics for agreed objectives.
• Ability to deal with member airlines at a technical, safety and operational level with a positive approach to problem solving.
• Ability to effectively advocate across a wide range of aviation stakeholders, by promoting IATA activities and the benefits that desired outcomes will achieve, to gain industry buy-in.
• The ability to speak in public and deliver key messages to a diverse range of stakeholders.
• Diplomacy in relationships with contacts in government and other key organizations.
• Fluency in English.
• Able to travel when required whilst managing a large and dynamic workload.

As a Senior Executive/Assistant Manager, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Summary

You will be responsible to oversee and lead the day-to-day delivery of operations in key areas, namely, program scheduling, network presentation, digital content management and promo production for entire Asia Pacific region. Being an integral member of the Channel Operations team, you will also help to shape the development of our entertainment content, reflect the brand values and maintain consistent audience flow through our channels by leading and strategizing the deployment of programming strategies across all channels and taking a proactive role in all liaisons with the play-out partners, sports federations and suppliers to ensure timely content delivery.

Key Responsibilities

• Support the Management in implementing programming priorities and strategies across all channels to ensure that content is properly managed to drive ratings and enhance channel positioning and branding across all beIN APAC broadcast footprint.
• Oversee all functions in the Channel Operations team to deliver their priorities in broadcast management and operations.
• Strategize with the team in maintenance, update, and allocation of on-air data and program inventories.
• Maintaining and upkeep of operational procedures to ensure robust operational workflow.
• Manage and curate content assets for beIN APAC digital service across beIN APAC broadcast footprint
• Develop deep knowledge by understanding, researching and analyzing programs and their ratings to optimize programming strategies and aid in performance monitoring of the channels.
• Identify and develop innovative and successful programming ideas and promotions, as well as to ensure that promotion plans are delivered by the team in accordance to the requirements and objectives of the channels.
• Take the lead ownership in producing detailed reports for promotion commissioning, maximization of rights utilization and channel viewership, as well as competitor analysis.
• Collaborate with internal stakeholders and external parties such as content distributors and platform partners to ensure smooth delivery of broadcasting materials, gather feedback for improvements and revenue optimization, as well as to meet contractual obligations.
• Support communications and marketing of content with internal and external stakeholders.
• Manage and coach the team to upkeep their development and performance at both individual and team levels.
• Keep abreast of competitive and industry trends to evaluate beIN’s competitive edge in assigned markets.

Requirements

• At least 8 years of experience in broadcast programming role or other similar functions such as Media Planning, Traffic & Presentation, and Channel Operations.
• Strong experience in formulating of programming strategies.
• Good understanding of planning and scheduling of programs and promotions.
• Able to evaluate content for editorial merit and regional sensitivities in the assigned markets.
• Passionate about sports entertainment and media industry.
• Good leadership and interpersonal skills to manage and motivate a huge team.
• Manage a team of people managers to ensure smooth operations and morale.
• Strategic leader with strong track record in tactical operations within media operations.
• Possess an analytical background with good research skills.
• Meticulous and equipped with strong time management skills.
• Well-honed interpersonal skills to manage various situations.
• Good verbal and written communication skills in English.
• Proficiency with Microsoft Office, and ability to adapt to new business management software.
• Ability to multi-task under tight timelines and pressure.
• Equally effective as an independent individual and team environment.