Job Description & Requirements

Position Overview: The Quality Control Specialist for the central kitchen plays a pivotal role in ensuring the production of high-quality food products that meet established standards and exceed customer expectations. This position is responsible for monitoring and maintaining quality assurance processes, conducting inspections, and supporting continuous improvement efforts within the central kitchen.

Key Responsibilities:

1. Product Inspection: Conduct thorough inspections of all food products at various stages of production, from raw ingredients to finished dishes, to ensure they meet quality and safety standards.

2. Quality Assurance: Develop and implement quality control procedures and guidelines, ensuring compliance with industry regulations and company standards.

3. Sampling and Testing: Collect samples for laboratory analysis or sensory evaluations, such as taste tests, to identify any deviations from the set quality benchmarks.

4. Documentation: Maintain detailed records of inspections, test results, and other quality-related data. Generate reports and share findings with relevant departments.

5. Problem Identification: Identify and report any issues, defects, or deviations from quality standards. Collaborate with production teams to address and rectify issues promptly.

6. Process Improvement: Provide input and suggestions for process improvement, and participate in cross-functional teams to drive continuous improvement initiatives.

7. Training and Education: Conduct training sessions for kitchen staff on quality control procedures and best practices, ensuring all team members are aligned with quality standards.

8. Food Safety Compliance: Ensure adherence to food safety regulations and standards, including HACCP, by overseeing and validating sanitation and hygiene practices within the kitchen.

9. Supplier Collaboration: Collaborate with procurement and supplier teams to monitor the quality of incoming ingredients and packaging materials, and implement corrective actions when necessary.

10. Equipment Maintenance: Participate in the maintenance and calibration of quality control equipment and tools used in inspections and testing.

Qualifications and Requirements:

· Proven experience in food quality control or quality assurance, ideally in a central kitchen or food production setting.

· Strong understanding of food safety regulations, including HACCP principles.

· Excellent attention to detail and analytical skills.

· Effective communication and teamwork abilities.

· Proficiency in using quality control tools, such as laboratory equipment and data analysis software.

· Problem-solving skills and the ability to drive process improvement.

· Knowledge of food production processes and ingredient characteristics.

· Willingness to work in a dynamic, fast-paced environment.

·Able to work on PH ,Night shif and Weekend

The Quality Control Specialist for the central kitchen is an essential contributor to ensuring the safety and satisfaction of customers by maintaining consistently high-quality food products. This role demands a keen eye for detail, a commitment to compliance, and a dedication to continuous improvement in food production processes.

EA LICENSE : 18C9520

EA REG: R1765753

Job Information

· Salary Package: Basic (starting from 2k) + Performance Bonus

· Other Benefits: Medical & Dental coverage

· Working Days: Monday – Friday + Half-day Saturday

· Working Hours: 8.30am – 5.30pm (Weekdays), 8.30pm – 12.30pm (Saturday)

· Working Location: Ubi/Eunos

· Job Contract: Full-time Permanent role

Responsibilities

• Perform daily, weekly & monthly inspection reports.
• Analyse and trouble-shooting production quality issues.
• Material receiving inspection
• Disposition of non-conforming products (incoming & outgoing).
• Handle customers’ complaint (CAR) with effective corrective actions.
• Provide training to QC inspectors.
• Liaise with client inspector on inspection point(s).
• Conduct regular line audit and drive for quality improvement.
• Conduct internal ISO audit and manage external customer audit.
• Conduct PMI, Pressure & PT tests
• To keep and update all the Welding Procedure Specifications (WPS) and
  Procedure Qualification Records (PQR)
• To keep and update all non-conformance reports (NCR), follow-up sheet, calibration status report of measuring and test equipment.
• Carry out any other duties as and when assigned by the immediate supervisor or higher management.

Requirements

• 2 years relevant working experience in related industries
• ASNT Level II
• Attention to Detail
• Strong written and verbal communication skills
• Effective time management
• Independent & keen learner
• Flexible and adaptable
• Able to manage high levels of stress
• Proficient in Microsoft applications: Outlook, Excel, Word, Power Point, etc.

Job Scope :

- Inspect outgoing parts and incoming sub-contracted parts according to established procedure / specification of inspection and carry out Incoming Process Inspection.

- Maintain quality record and file quality data.

- Highlight quality problems discovered to the QA Manager and Factory Manager / Production Manager / Asst. Production Manager for action.

- Ensure that all non-conforming products are not mixed with good products prior to disposition.

- Authorise the rejection of parts if found unsatisfactory.

- Authorise the release of conforming parts to be sent to the store for subsequent delivery to customers.

- Perform factory routine test and check of switchboards completed in the workshop.

- Testing and commissioning of switchboards on board vessels or on-site to the satisfaction of customers; and attend to warranty claims / quality complaints.

- Conduct official tests on the switchboards which require witnessing by surveyors or consultants and also maybe with the presence of customers.

- Assist the Manager in quality responsibilities and achieving quality objectives.

- Maintain good housekeeping in the QA Department.

- Observe and adhere to safety rules during the performance of every task.

- Ensure the use of calibrated instrument for inspection.

- Initiate action to prevent the occurrence of Product Non-Conformity.

- Initiate, recommend or provide solutions to problem detected.

- Verify the implementation of solutions.

- Control further processing and delivery of Non-Conforming products until the deficiency has been corrected.

- Carry out other responsibilities as and when assigned by the superiors.

Requirements:

- Nitec / Diploma in Electrical Engineering or equivalent

- 1 - 2 years of relevant working experience

- Experience with Switchboard / Panels an added advantage

- Able to travel for work occassionally

- Good communication and interpersonal skills

- Comfortable working at Tuas. Transport provided

- Able to start work immediate or short notice

Responsibilities

• Environmental Quality Audit, that comprises of the following inspection units:
• Entrance and lobby, lift cars, planter boxes and containers, porches, pavement, aprons, sidewalks, external game courts, carpark, driveway, hard standing, loading and unloading bay, field, gardens, side tables, bin centre / bin chute.
• 50% of the following inspection units: classrooms, lecture halls, auditoriums, laboratories, offices, staff rooms, special rooms, rooftop, common staircase / landings / steps / common areas, toilets, external compound and handrails.
• During each Environmental Quality Audit, representatives shall be present to validate that all documentations submissions are in order.
• To follow-up of Environmental Quality Audit findings, gaps identified and recommendations till close out.
• To ensure consistent remarks, comments and assessment standard for all sites during the Environmental Quality Audit in the Environmental Quality Audit report.
• To use the electronic cleaning audit system, device and forms

Requirements

The Environmental Quality Auditor(s) shall possess the following competency and experience:

• Possess WSQ Advanced Certificate in Environmental Cleaning/Services for cleaning supervisor or possess a relevant WSQ Qualification or equivalent in cleaning supervision; and
• Possess valid Environmental Control Coordinator (“ECC”) license.
• Preferably 3 years in cleaning supervision or cleaning auditor; and
• Preferably 1 year as certified ECC practitioner.

Tertiary education in relevant fields is preferred

· Experience in programming in Java / Python / NodeJs is preferred

· Hands-on experience with software testing including automated functional testing tools such as Cucumber, Selenium, Maven, Capybara is preferred.

· Experience doing automation testing in Agile development process will be an added advantage

· Have SQL scripting skills

· Hands-on experience in one or more of the followings is preferred:

• Application exploratory testing and regression test automation
• Application performance testing
• Application security testing

Have relevant knowledge of software QA methodologies, tools, and processes

Hands-on experience with performance testing tools such as JMeter, Gatling will be an added advantage

Certified Software Testing Professional and/or Certified Software Quality Analyst will be an added advantage.

Strong analytical and problem-solving skills

Good presentation and listening skills

Good writing skills

Good communication and interpersonal skills

Team player

Meticulous attention to details

Able to multi-task, take initiative and work independently with multiple stakeholders

Job Responsibilities:

• Establish XDC Singapore site quality system, ensure it complies with FDA, EMA and PICs GMP requirement;
• Continue monitor and improve site quality performance, ensure quality system being healthy running
• Ensuring appropriate training is delivered to all personnel involved in GMP activities
• Responsible for monitoring and assessing the changes of applicable regulations, ensuring the continuous compliance
• Facilitating regular management reviews of process performance, product quality and of the Pharmaceutical Quality System and advocating continual improvement;
• Ensuring that a timely and effective communication and escalation process exists to raise quality issues to the appropriate levels of management.
• Be responsible for documentation lifecycle management
• Be responsible for regularly reviewing and assessing the quality metrics
• Be responsible for establish Quality Risk Management Plan, ensure implementation per schedule and follow up mitigations (if any) till completion
• Be responsible for product complaints handling
• Be responsible for product recall if any
• Ensuring internal audit program is implemented at site
• Responsible for managing external inspection, e.g., client audit, regulatory inspection etc.
• Other tasks assigned by the supervisor.

Requirements:

• Bachelor degree or above, majoring in Biologics, Pharmacy, Pharmaceutical Engineering, Bioengineering or other relevant majors
• 10+ years’ working experience in production and/or quality management in biopharma, with 8+ years in production QA or quality system QA.
• 5+ years’ experience in team management
• Be familiar with FDA, EMEA, PICS GMP requirement
• Experience with quality system set up for new site is preferred
• Experience with Biopharma commercial quality system is preferred
• Familiar with quality management requirement throughout the whole product lifecycle, including process development, clinical and commercialization.

Candidates are required to:

• Supervise, monitor, document and enforce factory workers’ hygiene and critical control points of production
• Assist in factory audits
• Handle any employee misconduct or issues relating to food safety and hygiene
• Maintain records and food safety standards
• Handle administrative tasks such as placing orders for factory supplies related to Quality Control and sending samples for lab tests
• Liaise with suppliers and customers relating to quality matters and documentation
• Conduct training for workers

Working hours: 8am - 6pm (Monday - Friday)

Candidates should possess the following skills/knowledge:

• Basic knowledge of food hygiene
• Relevant education in Food Science
• Competent knowledge in Word, Powerpoint and Excel
• Good understanding of GMP, HACCP and ISO22000

Knowledge in FSSC 22000/working in an FSSC 22000 environment is an advantage.

We are seeking a dedicated professional to champion quality assurance and testing practices, driving impactful change and ensuring the delivery of robust, user-centric solutions.

What to Expect:

• Define and maintain QA and Testing processes, including Test Management, Defects Management and Code Quality
• Coach and mentor IT Business Analysts and end users on QA and testing processes, fostering a culture of quality and excellence within IT teams.
• Work with selected projects, championing product quality and software testing practices in agile/waterfall project delivery.

How to Succeed:

• Degree in software engineering, computer engineering, electrical engineering, or related discipline.
• Minimum 5 years of experience in establishing test strategies for systems in agile development environments.
• Profound knowledge of various test types, levels, techniques, methodologies, and test automation, with a strong understanding of test-driven development and continuous integration/delivery principles.
• Hands-on test automation experience and the ability to integrate test automation into the Continuous Integration chain.
• Experience in QA Management for the system delivery and Certification in Testing and Software Quality Assurance will be a bonus.
• Organized, methodical, and meticulous in planning, management, and execution, with a strong focus on attention to detail and problem-solving.
• A team player who is self-motivated, proactive, and customer-oriented, with excellent communication and presentation skills.

Job Responsibilities

• Oversee and provide guidance to QC Inspection Team to ensure implementation of all inspection-related activities according to standards, including proper disposition and handling of non-conforming material/product.

- Pre-inspection of designated goods (at warehouse).

- Sampling and QC inspection of incoming materials (pre-shipment samples, raw materials, bulk, semi-finished and finished products, packaging materials) and out-going products.

- In-process inspection to ensure that quality, hygiene, and safety standards are met.

• Identify and investigate OOS (out-of-specification) or NC (non-conformance) cases, analyse the root causes, and monitor closely the resolution and correction status.
• Investigate product feedbacks, analyse quality-related problems, and recommend problem resolution.
• Handle product stability tests.
• Work with relevant parties (e.g. external provider and product owner) to establish specifications and quality attributes of raw material, packaging and product, confirm appropriate test method for each QC parameter, and document evidence.
• Contribute for establishing and improving relevant QC SOP and inspection/testing-related work instructions (in compliance with GMP and ISO requirements).
• Ensure proper QC documentation including Master Specifications, QC Records (including electronic logs), QC Test Reports, Lab Test Reports, Non-Conformance Reports, COA etc.
• Ensure cleaning and environmental monitoring programmes for the site are done accordingly.
• Manage retention room for retention, reference and post-inspection samples, and sample retention system.

Requirements

• Degree in Science or Engineering (preferably in Cosmetic Science, Chemistry, Pharmacy, Nutrition or relevant field).
• Preferably 1-3 years of experience in the quality control of cosmetics, pharmaceuticals, dietary supplement, food, or skincare/medical device.
• Experience in a GMP environment or knowledge of GMP an important plus.
• Knowledge of relevant product standards, quality control and test methods.
• Stringent compliance to procedures, guidelines, standards, and regulations.
• Self-starter, good at working well independently with initiatives.
• Meticulous & detail oriented.
• Analytical & problem-solving skills.
• Time management skills (scheduling, prioritising) to meet deadlines.

• 5 years Gray box QA
• Proven experience black box testing Client-Server products with a focus on Server/API testing
• Demonstrated ability to write automation - we currently use Python
• Experience testing RESTful APIs
• Proficiency in an object-oriented language like C#, Java, JavaScript, Perl, Ruby, or Swift
• Experience traversing Unix directory structures; use basic Unix commands to scrape log files
• Experience scrapping customer logs and web searches to design tests cases as end user would use it
• Acquaintance with continuous integration/deployment
• Familiarity with static code analysis tools
• Experience with basic database queries

Responsibilities

· To be responsible for Quality Assurance matters

· To provide accurate course information, including funding terms and conditions to sales team, learners and corporate clients

· To administer learner satisfaction surveys

Qualifications

· Degree in any major

·Excellent command of written and spoken English

· Pleasant disposition with strong communications skills

· Experionce in training industry or quality assurance is an added advantage

Job Summary

Responsible for management of Asia Quality System, Policies, Programs and Initiatives. Part of the Global Quality Team to maintain global quality system and drive global initiative.

Role and Responsibilities

Quality Systems

1. Supports overall maintenance of quality systems

2. Monitor and reports on the quality performance for Asia Operations such as product quality performance, supplier performance and gaps for continuous improvement to the management team

3. Maintains the Master control and ISO document control system

4. Maintains customer related documents such as Quality Agreement, PPAP

5. Part of the Global Quality Team, to design and implementation of global policies and systems

Quality Policies

6. Ensures effective implementation of all company quality policies

7. Implements ISO and other recognized standards

8. Implements and monitors statistical techniques such as R&R’s to identify opportunities for improvement.

9. Sets, communicates, and implements quality objectives in line with business goals

10. Manage supplier and customer programs (CCAR, ICAR and SCARs) to ensure that complaints are handled effectively and timely.

11. Support and work with different stakeholders on reporting, monitoring and resolution on customer complaints.

12. Support and work with Supply Chain and Operation on supplier quality issues.

Auditing

13. Leads ISO quality standards implementation as Management Representative.

14. Conducts and leads quality audits to specific quality standards.

15. Leads customer related audits

16. Conducts supplier audits

17. Conducts internal audit investigations for product quality and process issues

18. Responsible for ensuring timely resolution to audit findings

Training

19. Provides training for all employees on basic quality and statistical concepts

20. Provides training to appropriate personnel for updates and changes to quality policy

21. Attends relevant external training sessions/courses and shares learning internally

Job Requirements:

• Degree or equivalent experience in a field of study such as chemistry, business, accounting, engineering, etc.

• Certificate in Quality Engineering is preferred.

• Position requires 3-6 years of quality management experience.

• Good experience into customer & supplier audit and able to conduct training

• ISO 13845 experience will be added advantage.

• Demonstrates introductory understanding and ability and with guidance, applies competency in typical situations.

• Able to design quality systems to meet customer expectations and internal needs. New approaches and continuous improvement must be ongoing

• Good interpersonal skills to be able to communicate and collaborate with all stakeholders and deal with situation proactively

• Junior with 1-2 experience in related field can also apply

• Occasionally overseas travel and weekly conference call is required for the role

• This position required to communicate closely with vendors in China.

Mon to Fri 8.30am - 5.30pm

We are looking for a dedicated Quality Control Engineer to join our team and help us maintain the highest standards of excellence!

Salary Range: SGD 3,500 – 4,500 per month

Employment Type: Full-time

Key Responsibilities:

• Implement and maintain quality control processes to ensure compliance with industry standards.
• Conduct inspections, audits, and testing of products to identify any deviations.
• Collaborate with cross-functional teams to address quality issues and implement corrective actions.
• Develop and maintain quality documentation, reports, and procedures.
• Ensure compliance with regulatory and safety requirements.
• Provide training and support to staff on quality standards and best practices.

Key Responsibilities:

• Implement and maintain quality control processes to ensure compliance with industry standards.
• Conduct inspections, audits, and testing of products to identify any deviations.
• Collaborate with cross-functional teams to address quality issues and implement corrective actions.
• Develop and maintain quality documentation, reports, and procedures.
• Ensure compliance with regulatory and safety requirements.
• Provide training and support to staff on quality standards and best practices.

Requirements:

• Bachelor’s degree in Engineering or a related field.
• Minimum of 3-5 years of experience in quality control/assurance.
• Excellent problem-solving and analytical skills.
• Proficiency in quality control tools and software.
• Strong communication and teamwork abilities.

What We Offer:

✅ Competitive salary and benefits package
✅ Opportunities for career growth and development
✅ Supportive and dynamic work environment
✅ Exposure to cutting-edge technologies

We want to onboard a motivated JAVA Backend QA Automation Tester to join our dynamic team. The ideal candidate will be responsible for ensuring the quality and reliability of our backend systems through automated testing.

RESPONSIBILITIES

• Developed, maintained, and executed automated test scripts for backend systems using Java.
• Collaborate with developers and other QA team members to design and implement test plans, test cases, and test scripts.
• Identify, document, and track bugs and issues found during testing.
• Perform regression, integration, and performance testing of backend services.
• Utilize automation frameworks and tools such as Selenium, TestNG, JUnit, and REST Assured.
• Contribute to the continuous improvement of the QA process, tools, and methodologies.
• Participate in code reviews and provide feedback to ensure testability and quality of code.
• Work closely with cross-functional teams to understand requirements and provide input on testability and quality.
• Ensure compliance with industry standards and best practices

TECHNICAL SKILLS

• Strong knowledge of JAVA programming
• Proven experience in backend testing and automation using Java.
• Strong understanding of software development life cycle (SDLC) and QA methodologies.
• Proficiency in automation tools such as Selenium, TestNG, JUnit, and REST Assured.
• Experience with API testing and tools like Postman or SoapUI.
• Familiarity with version control systems like Git.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.
• Ability to work independently and in a team-oriented environment.
• Testing certifications (ISTQB) are a plus

Project Background

Our client have a team that aims to drive the adoption of modern software delivery in order to better serve the needs and expectations.

As part of this endeavor, we are inviting interested applicants who are passionate about change and transformation to join us as Quality Engineer and to take on the exciting and challenging roles of accelerating software delivery while not compromising on quality.

Youll get to:

• As a Quality Engineer, you have the opportunity to accelerate the delivery and to improve the quality of the software we build through recommending and implementing automated test suites.
• Work with the supporting vendors to identify end-to-end test scenarios as well as to automate these test scenarios, applying risk-based strategy to minimize manual interventions.
• Conduct research on emerging technologies that can optimize and accelerate the project delivery.
• Ensure all required testing documentation are in place as part of production preparation checks.
• Drive and advocate continuous improvement in testing practices and tools.

What youll bring to the team:

• Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology, or related disciplines
• Minimum 3 years' experience in application exploratory testing and regression test automation
• Understanding of Web-based project test methodology, test environments, bug life cycle, and frequent code release deployment QA support
• Create, review and/or support test automation strategies and implementations
• Experience working with highly trafficked, scalable Web applications
• Troubleshooting/debugging skills
• Meticulous attention to details
• Good analytical, interpersonal and presentation skills
• Keen to share knowledge with team mates
• Curious, open to new ideas
• Quick to learn new skills
• Proactive, self-driven and motivated

Bonus points for:

• ISTQB, CSQA, CSTP or other relevant certification
• Experience with Katalon Recorder and/or Katalon Studio or equivalent
• Advanced knowledge of common desktop and mobile browser technology

You will be part of the Quality Assurance and Testing team in the Clusters & Technology Management Office (CTMO) to support the work of our colleagues at the various agencies thru establishing QA and Testing processes, best practices, implement tools and test automation.

What to Expect:

• Define and maintain QA and Testing processes, including Test Management, Defects Management and Code Quality
• Coach and mentor Government IT Business Analysts and end users on QA and testing processes, fostering a culture of quality and excellence within government IT teams.
• Work with selected projects at government agencies, championing product quality and software testing practices in agile/waterfall project delivery.

How to Succeed:

• Degree in software engineering, computer engineering, electrical engineering, or related discipline.
• Minimum 5 years of experience in establishing test strategies for systems in agile development environments.
• Profound knowledge of various test types, levels, techniques, methodologies, and test automation, with a strong understanding of test-driven development and continuous integration/delivery principles.
• Hands-on test automation experience and the ability to integrate test automation into the Continuous Integration chain.
• Experience in QA Management for the system delivery and Certification in Testing and Software Quality Assurance will be a bonus.
• Organized, methodical, and meticulous in planning, management, and execution, with a strong focus on attention to detail and problem-solving.
• A team player who is self-motivated, proactive, and customer-oriented, with excellent communication and presentation skills.

Responsibilities

• Checks of incoming/ outgoing components parts
• Identify solutions for production issues
• Maintain documentation of data using computer system
• Maintain quality control
• Perform quality control testing on production/finished parts in accordance with Good Manufacturing Practices (GMP) and company procedures
• Visual inspection of parts cosmetic requirements

Requirements

• Able to read technical drawings
• Use of basic measuring equipment (vernier calliper, micrometre, height gauge, CMM)
• Able to handle bulky parts

Working Hours: Monday to Friday, 8.30am to 6.00pm

Working Location: Tuas Link 1 (Nearest MRT Station: Tuas West Road)

Job Descriptions:

• Assist in maintaining and updating all the Quality Management System (QMS) Documentation
• Support the maintenance and improvement of Quality Management System
• Assist in monitoring the progress or implementation and effectiveness of Quality Management System (QMS) for relevant standards such as:

a) ISO/IEC 17020: 2012 – Inspection Body

b) ISO/IEC 17025: 2017 – Laboratory

c) ISO/IEC 17065: 2012 – Product Certification

• Assist with training in quality awareness
• Assist in keeping track of relevant quality standards, and ensure compliance and preparedness for External Audit
• Assist QA/QC Manager with Internal and External Audit
• Perform any ad-hoc duties as and when assigned

Requirements:

• Preferably a Bachelor’s Degree in Civil Engineering, Geology or equivalent
• At least two (2) years’ working experience in a similar role.
• Well-versed in quality assurance, quality control and the application of relevant accreditation standards such as ISO/IEC 17020, ISO/IEC 17025, ISO/IEC 17065 standards etc
• Excellent writing skills

The Service Quality Associate (SQA)act as the media between internal partners and residents as well as their families. The SQA is to maintain high standards of care and service delivery, promoting residents’ well-being, and ensuring a conducive living environment for residents, through gathering feedback and working with internal partners.

Work Location: Senja Care Home

Client Care Management

• Act as the point of contact to interact and gather feedback from residents and their families to understand their needs and preferences.
• Work towards resolving issues and ensuring a positive outcome for all parties involved.
• Collaborate with internal partners within the care home to ensure a cohesive and collaborative approach to resident care and service delivery.
• Identify and share areas of improvement and provide recommendations.

Training and Activity Management

• Coordinate and deliver in-service talks to residents and staff.
• Encourage residents to participate in activities and events for their health well-beings.

Service Quality

• Monitor and evaluate the quality of care provided to residents by conducting regular assessments, audits and surveys.
• Identify areas for improvement and recommend strategies to enhance the quality of services.
• Implement initiatives to enhance resident satisfaction and improve the overall resident experience.
• Prepare reports for management and regulatory agencies as required.
• Ensure that the care home complies with all relevant regulations, policies, and procedures. Stay abreast with industry standards and best practices to maintain compliance.
• Escalate to HOD or Senior Management Team (SMT) for feedback that warrants immediate attention or has insinuation of escalation to public forum or media.
• Track all visits, feedback, recommendations and report at Vanguard Rehab and Clinical Meeting (VRCM) platform or any other platforms when necessary or required.

Administration

• Maintain accurate records of quality assurance activities, resident feedback, and compliance measures.

Requirements

• Diploma / GCE “A” level / GCE “O” level / GCE “N” level in a relevant discipline
• Possess at least 1 - 2 years working experience in Service Quality function or quality improvement programmes in healthcare or similar setup.
• Those with experience in Nursing Homes and/or long-Term Care Facility would be preferred.
• Ability to interact in at least 2 of the languages/dialects such as Malay, Mandarin or Tamil to communicate with the clients and families.
• Effective interpersonal, engagement and follow-up skills
• Detail-oriented
• Passion for quality and ageing issues
• Good written and verbal communication skills

Salary: S$3,500

Working Days: Monday - Thursday 830am-6pm, Friday 830am-530pm

Location: Chinatown/Clarke Quay

Contract Period: 6 months contract

Job Responsibilities:

• Respond to survey enquiries and escalations via personalized calls and email correspondence
• Assist respondents to complete surveys using approved methodology by explaining survey objectives
• Compile, record and input data collected from completed surveys into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Ensure that KPIs and service levels are met consistently via prompt follow ups
• Work closely with inbound/ outbound Project Experience Managers to develop quality service operational SOPs and processes
• Evaluate and improve current SOPs while setting up new deliverables and SOPs within the operational guidelines
• Drive customer experience centre initiatives including call audits
• Guide the team to achieve the expected behavioral and efficiency standards through coaching to level up on the customer experience
• Root cause analysis to identify triggers for customer dissatisfaction and identify areas of improvement within team
• Perform service recovery and provide pro-active solutions for escalation
  Identify and highlight gaps in service deliverables for continuous improvement
• Provide recommendations on ways to improve productivity and customer satisfaction to achieve highest level of service excellence
• Handle high level email replies
• Analytical thinking process
• Able to organise, identify and/or derive reports using Excel
• Any other adhoc duties

Job Requirements:

• Singaporean
• 2 years and above of call centre experience

How to Apply:

Thank you for your interest in the advertised position. We kindly request that all applications be submitted via our PERSOLKELLY GO App.

To access our PERSOLKELLY GO Jobs App, please click on the following link:

https://sg.go.persolkelly.com/job/apply/5789

EA License No: 01C4394

EA Personnel ID: R1655869

EA Personnel Name: Chua Le Teng, Sherry

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

Job Description:

We are seeking a dedicated and experienced Quality Controller to join our team. The ideal candidate will be responsible for ensuring that all products meet the required standards of quality and safety before reaching the customer.

Key Responsibilities:

• Inspect products and materials for quality assurance purposes.
• Ensure compliance with industry standards, regulations, and company policies.
• Conduct tests and assessments to evaluate product quality.
• Report and document any deviations or defects and suggest corrective actions.
• Collaborate with production teams to maintain consistent quality control procedures.
• Assist in implementing and improving quality control systems.

Requirements:

• Proven experience as a Quality Controller or similar role in [industry related to your company].
• Strong knowledge of quality control standards and methodologies.
• Ability to use measuring instruments and test equipment effectively.
• Excellent attention to detail and analytical skills.
• Good communication skills and the ability to work in a team environment.
• [Any additional qualifications, e.g., certifications, technical skills, etc.]

Preferred Qualifications:

• [Mention any specific preferred qualifications if applicable.]

How to Apply:Interested candidates are invited to submit their resume and cover letter via MyCareersFuture or email to [email address]. We look forward to hearing from you!

· Tertiary education in relevant fields is preferred

· Experience in programming in Java / Python / NodeJs is preferred

· Hands-on experience with software testing including automated functional testing tools such as Cucumber, Selenium, Maven, Capybara is preferred.

· Experience doing automation testing in Agile development process will be an added advantage

· Have SQL scripting skills

· Hands-on experience in one or more of the followings is preferred:

• Application exploratory testing and regression test automation
• Application performance testing
• Application security testing

Have relevant knowledge of software QA methodologies, tools, and processes

Hands-on experience with performance testing tools such as JMeter, Gatling will be an added advantage

Certified Software Testing Professional and/or Certified Software Quality Analyst will be an added advantage.

Strong analytical and problem-solving skills

Good presentation and listening skills

Good writing skills

Good communication and interpersonal skills

Team player

Meticulous attention to details

Able to multi-task, take initiative and work independently with multiple stakeholders

Tertiary education in relevant fields is preferred

· Experience in programming in Java / Python / NodeJs is preferred

· Hands-on experience with software testing including automated functional testing tools such as Cucumber, Selenium, Maven, Capybara is preferred.

· Experience doing automation testing in Agile development process will be an added advantage

· Have SQL scripting skills

· Hands-on experience in one or more of the followings is preferred:

• Application exploratory testing and regression test automation
• Application performance testing
• Application security testing

Have relevant knowledge of software QA methodologies, tools, and processes

Hands-on experience with performance testing tools such as JMeter, Gatling will be an added advantage

Certified Software Testing Professional and/or Certified Software Quality Analyst will be an added advantage.

Strong analytical and problem-solving skills

Good presentation and listening skills

Good writing skills

Good communication and interpersonal skills

Team player

Meticulous attention to details

Able to multi-task, take initiative and work independently with multiple stakeholders

Job Description:

• Assist Product Owner, Business Analyst to craft out user story acceptance criteria
• Analyze and decompose complicated software systems, and design a holistic test strategy
• Research emerging technologies and develop test automation framework
• Develop test suites of test scenarios and test cases.
• Perform time-boxed exploratory testing
• Maintain regression test suite in QA nightly build
• Actively refine the smoke test suite in the Development CI environment
• Lead system integration testing with other systems
• Manage user acceptance testing
• Manage defect life cycle, test artifacts, and repository
• Drive continuous improvement in agile testing practices and tools.
• Improve software quality using XP practices such as code review and unit testing
• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

Job Requirements:

• Bachelor’s degree in computer science, Software Engineering, or a related field (Advanced degrees are a plus).
• Minimum of 5 years of professional experience in Software Quality Assurance.
• Proven experience with automation testing, particularly using Cypress for E2E testing.
• Hands-on experience with performance testing tools like Gatling and Autocannon.
• Experience with contract testing frameworks such as Pact.js.
• Proficiency in JavaScript (TypeScript) and familiarity with Go.
• Solid understanding of frontend and backend technologies, including ReactJS, ExpressJS, and Gin-gonic.
• Experience with AWS services, Docker, and Kubernetes.
• Familiarity with CI/CD pipelines using GitLab and ArgoCD.
• Knowledge of relational databases (MySQL, PostgreSQL) and caching solutions (Redis)
• Understanding of REST API, GraphQL API, JWT authentication, and Elasticsearch.
• Experience with logging and monitoring tools like Splunk or OpenSearch.

Job Description:

• Assist Product Owner, Business Analyst to craft out user story acceptance criteria
• Analyze and decompose complicated software systems, and design a holistic test strategy
• Research emerging technologies and develop test automation framework
• Develop test suites of test scenarios and test cases.
• Perform time-boxed exploratory testing
• Maintain regression test suite in QA nightly build
• Actively refine the smoke test suite in the Development CI environment
• Lead system integration testing with other systems
• Manage user acceptance testing
• Manage defect life cycle, test artifacts, and repository
• Drive continuous improvement in agile testing practices and tools.
• Improve software quality using XP practices such as code review and unit testing
• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

Job Requirements:

• Bachelor’s degree in computer science, Software Engineering, or a related field (Advanced degrees are a plus).
• Minimum of 5 years of professional experience in Software Quality Assurance.
• Proven experience with automation testing, particularly using Cypress for E2E testing.
• Hands-on experience with performance testing tools like Gatling and Autocannon.
• Experience with contract testing frameworks such as Pact.js.
• Proficiency in JavaScript (TypeScript) and familiarity with Go.
• Solid understanding of frontend and backend technologies, including ReactJS, ExpressJS, and Gin-gonic.
• Experience with AWS services, Docker, and Kubernetes.
• Familiarity with CI/CD pipelines using GitLab and ArgoCD.
• Knowledge of relational databases (MySQL, PostgreSQL) and caching solutions (Redis)
• Understanding of REST API, GraphQL API, JWT authentication, and Elasticsearch.
• Experience with logging and monitoring tools like Splunk or OpenSearch.