We are a dynamic and reputable player in the retail sale of motor vehicles industry, committed to providing top-notch customer experiences and a wide range of quality vehicles. With a strong presence, we are expanding our team and seeking a highly motivated and results-driven Sales Manager to lead our sales department.

Key Responsibilities:

• Lead and motivate the sales team to achieve and exceed sales targets.
• Develop and implement effective sales strategies to drive business growth.
• Foster a positive and collaborative team environment.
• Ensure high levels of customer satisfaction through exceptional service.
• Build and maintain strong relationships with customers, vendors, and team members.
• Stay updated on industry trends and competitor activities.

Qualifications:

• Proven experience in sales management within the automotive industry.
• Strong leadership and team-building skills.
• In-depth knowledge of retail sale of motor vehicles.
• Excellent communication and interpersonal abilities.
• Results-driven with a focus on achieving and exceeding sales goals.

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Responsibilities:

Primarily responsible for the management of the Accenture team that supports the development lifecycle of requirements covering the various phases that Accenture resources are involved in: (1) Requirements Gathering, (2) Design, (3) Build, (4) Test, and (5) Deploy. Responsible for the oversight of the delivery of projects and product management in a portfolio.

This covers the following activities:

• Management of all Accenture Delivery for the relevant service (staff augmentation roles – PM, BA, TA, Development and Testing where applicable) for the designated portfolio
• Manage all incoming Work Orders of the Portfolio
• Manage timely submission and discussion of High-Level Estimates and Cost of the Portfolio
• Ensure timely status reporting of projects in a portfolio liaising with the Dyson IT Heads, Dyson Programme and Project Managers
• Client Relationship & Expectation Management involves discussions with the Client Management of the designated portfolio to build the relationship and ensure expectations regarding delivery from the Accenture side are aligned with the contract.
• Cross Portfolio Dependencies Management
• Risk & Issue Management of service level risks & issues
• Resource Management to address prioritization and escalation issues relating to the service of the portfolio
• Working with the team in each of the different areas of service on delivery help needed, ways of working, and overall workload management
• Escalation Management across all work delivered by the service – in Dyson, this would be across projects, product management, platform and release management across all the applications in the scope of the service for the designated portfolio
• Governance of the service and delivery aligned to service performance expectations

Other management responsibilities include:

• Pipeline Management - involves understanding the overall pipeline of work requested by the client in order to plan for the right resources needed for delivery, manage the overall workload of the team, and impact on financials given multiple priority 1s from the client
• Contract Management - involves managing the delivery against contract terms & expectations, reviewing all contracts and work orders prior to submission to Dyson, and adherence to the terms per the contract
• Financial Management - involves managing the financials covering operational tracking – contract vs spend, spend to date, billing & invoicing

Skills and Qualifications:

• Program/Project Management
• Manufacturing, Supply Chain and Logistics
• Stakeholder Management
• Test Management/Architecture
• Account Management
• Service Management
• Client Relationship & Expectation Management
• Testing Process and Quality Improvement
• Quality Engineering Strategy and Planning
• Quality Engineering Testing Assessments

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law

Overview:

The Assistant CRM Manager / Senior CRM Specialist at Ralph Lauren will report directly to the Regional Marketing Manager, SEA with a functional report into the CRM Lead GCSEA. This role will be responsible for providing support to the local marketing team in implementing all CRM programs and activities online and offline. This role is crucial in driving customer acquisition, engagement and loyalty through effective CRM strategies and initiatives.

Key Responsibilities:

CRM Program Implementation

· Collaborate with the CRM Lead to develop and execute the CRM program, ensuring alignment with overall marketing objectives.

· Monitor and evaluate campaign performance, analyse customer data and identify opportunities for optimization.

· Work closely with internal stakeholders to develop loyalty program enhancements and promotions to increase customer engagement and retention.

CRM Communications

· Develop and implement communication strategies for clientelling across multiple channels including eDM, SMS, social media, etc.

· Utilize CRM systems for customer database segmentation and drive relevant communications to target specific customer groups.

· Monitor and analyse the effectiveness on regular basis.

Data Management and Analysis

· Manage customer databases and ensure data accuracy, completeness and integrity.

· Conduct regular data analysis to derive actionable insights and trends.

· Responsible for segmenting customer data for targeted marketing campaigns and personalized communications.

Reporting and Communication

· Prepare regular reports on CRM program performance, including key metrics, KPIs, and campaign analysis.

· Communicate insights and recommendations to the CRM lead, Marketing lead and local retail team, facilitating data-driven decision-making.

· Provide training and support to internal teams on CRM best practices and tools.

Qualifications

· Bachelor's degree in Marketing, Business, or a related field.

· Knowledge and experience in Power BI will be an advantage.

· Proven experience in CRM, customer lifecycle management, or database marketing.

· Strong understanding of CRM principles, strategies, and best practices.

· Proficient in CRM tools and platforms, with experience in data management and segmentation.

· Analytical mindset with the ability to interpret and analyze customer data.

· Excellent communication skills, both written and verbal, with the ability to present insights and reports.

· Detail-oriented with strong organizational and project management skills.

· Collaborative team player with the ability to work effectively across cross-functional teams.

· Prior experience in the retail or luxury fashion industry is a plus.