The Senior Executive, Governance and Quality Assurance, supports educational quality assurance processes and practices for the NTU Bachelor of Medicine, Bachelor of Surgery undergraduate programme at the Lee Kong Chian School of Medicine. This position reports to Director, Education Management.

Responsibilities:

Curriculum Reform

• Participate as Secretariat team member of the Curriculum Reform Committee (CRC) and its sub-groups and ensuring effective collaboration and implementation of curriculum reforms.

• Organise CRC and its sub-groups meetings and providing administrative and logistical support

• Assist in the preparation, compilation and dissemination of CRC and its sub-groups meeting package including meeting papers and slide deck

• Assist Chair, CRC in the conduct of meetings

• Draft minutes of CRC meetings and action plans for its sub-groups’ meetings

• Assist in monitoring follow-up actions

Curriculum Documentation

• Administer electronic filing infrastructure for NTU MBBS degree documentation

• Maintain version control of curriculum documentation

• Engage with internal stakeholders to plan and develop budget estimates for new degree programme, including operating expenses and expenditure on manpower

• Assist faculty and educators in compiling and documenting learning outcomes

• Collaborate with sub-groups, faculty and educators to collect, organise, and update course outlines, learning outcomes, and assessment strategies.

Programme Policies and Processes

• Collaborate with team leads in developing and reviewing MBBS degree programme policies and processes

• Monitor timeline for submission of revised policies and processes for approval at School and University-level committees

• Prepare student-facing versions of policies and processes for publication on student intranet

Quality Assurance and Quality Improvement

• Provide administrative support for national-level medical education quality assurance and quality improvement efforts

• Assist in preparation of quality assurance documentation for submission to Ministry of Health and Singapore Medical Council

Requirements:

• Bachelor’s Degree with at least 1 to 2 years of relevant experience in education quality management

• Background in medical education and/or healthcare administration would be an advantage

• Knowledge of quality assurance frameworks and methodologies in higher education

• Proficiency in Microsoft Office applications

• Experience in data management

• Meticulous, resourceful and adaptable

• Ability to multi-task and work independently under time pressure

• Excellent organisational, written and verbal communication skills

• Team player

• A proactive approach to identifying challenges and developing innovative solutions to address issues related to governance, compliance, and quality assurance

• Strong organisational and project management skills to plan, coordinate, and execute plans

This is a contract position till 31 March 2026.

DESCRIPTION

This is an exciting opportunity for you to be an integral part of the Quality Management department to optimise patient care and outcome by way of driving quality assurance programmes, initiatives, policies and procedures. The role requires you to work closely with both internal and external stakeholders of the organisation including the senior management, head of department, clinical staff, patients and regulators, among others.

RESPONSIBILITIES

1. Quality Management

1.1. Support the planning, implementation and administration of clinical quality management programmes.

1.2. Assist to develop, review and revise policies and other supporting documents related to quality management

1.3. Collaborate with respective departments on quality indicators and other related clinical quality activities.

1.4. Administrative oversight and review of incident reports.

2. Infection Prevention and Control (IPC)

2.1. Collaborate with respective departments on IPC indicators and other related activities to ensure compliance to prevailing internal and regulatory requirements.

3. Medical Affairs

3.1. Support the accreditation and credentialing of relevant healthcare practitioners with the hospital to ensure the regulations are in place

3.2. Support the facilitation of periodic meetings for the Medical Advisory Board and its Committees including secretariat support to meetings and committees.

4. Others

4.1. Support the department in any other duties relating to hospital licensing, accreditation and audits matters.

4.2. Undertake any special projects or initiatives as assigned by the supervisor and/or senior management.

QUALIFICATIONS/REQUIREMENTS

• A Nursing or Healthcare related Degree will be highly preferred. Candidates with any other general degree with healthcare related experience may apply.
• Minimum 1-3 years working experience in healthcare organisation or hospital setting.
• Some knowledge or experience in quality management standards and practices.
• Good speaking and writing skills
• Well-versed in computer skills including Microsoft Office (e.g. Excel spreadsheets, formula, charts, pivot data for data analysis.)
• Self-disciplined, motivated, self-starter, Meticulous
• Effective communication skills and able to interact with all levels of staff.

Interested candidates, please apply with your updated resume, expected salary and notice period.

We regret that only shortlisted applicants will be notified.

NOTE: CRAWFURD HOSPITAL IS NOT IN COLLABORATION WITH ANY EMPLOYMENT AGENCY NOR CONSULTANT FOR OUR POSITIONS OPENING.

DESCRIPTION

This is an exciting opportunity for you to be an integral part of the Quality Management department to optimise patient care and outcome by way of driving quality assurance programmes, initiatives, policies and procedures. The role requires you to work closely with both internal and external stakeholders of the organisation including the senior management, head of department, clinical staff, patients and regulators, among others.

RESPONSIBILITIES

1. Quality Management

1.1. Support the planning, implementation and administration of clinical quality management programmes.

1.2. Assist to develop, review and revise policies and other supporting documents related to quality management

1.3. Collaborate with respective departments on quality indicators and other related clinical quality activities.

1.4. Administrative oversight and review of incident reports.

2. Infection Prevention and Control (IPC)

2.1. Collaborate with respective departments on IPC indicators and other related activities to ensure compliance to prevailing internal and regulatory requirements.

3. Medical Affairs

3.1. Support the accreditation and credentialing of relevant healthcare practitioners with the hospital to ensure the regulations are in place

3.2. Support the facilitation of periodic meetings for the Medical Advisory Board and its Committees including secretariat support to meetings and committees.

4. Others

4.1. Support the department in any other duties relating to hospital licensing, accreditation and audits matters.

4.2. Undertake any special projects or initiatives as assigned by the supervisor and/or senior management.

QUALIFICATIONS/REQUIREMENTS

• A Nursing or Healthcare related Degree will be highly preferred. Candidates with any other general degree with healthcare related experience may apply.
• Minimum 1-3 years working experience in healthcare organisation or hospital setting.
• Some knowledge or experience in quality management standards and practices.
• Good speaking and writing skills
• Well-versed in computer skills including Microsoft Office (e.g. Excel spreadsheets, formula, charts, pivot data for data analysis.)
• Self-disciplined, motivated, self-starter, Meticulous
• Effective communication skills and able to interact with all levels of staff.

Interested candidates, please apply with your updated resume, expected salary and notice period.

We regret that only shortlisted applicants will be notified.

NOTE: CRAWFURD HOSPITAL IS NOT IN COLLABORATION WITH ANY EMPLOYMENT AGENCY NOR CONSULTANT FOR OUR POSITIONS OPENING.

• Learn and develop as part of a driven and supportive regional team.
• Work with impact to support sales growth and customer excellence to help more people hear and be heard.
• Fixed term contract on-site role in Singapore until June 2024, with potential for conversion to permanent role.

Cochlear’s mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping people to hear.

The Opportunity

An opportunity now exists for a customer service and operations specialist to join our Asia Growth Markets team based in Singapore.

In this position, you will provide customer service and operational support to Cochlear’s professional partners, distributors, candidates and recipients, and cross functional internal stakeholders to drive business growth, success in execution of Order to Cash Management, CRM project and process improvements.

Key areas of accountability include:

Customer Service and Operations for Asia Growth Markets

• Administer and drive order to Cash Management processes, working with distributors and country teams, ensuring the country teams are on track with orders to forecast with clear cut off timelines.
• Manage distributor relationships to drive continuous improvement of processes (i.e. service warranty and service initiatives) to increase the distributors’ efficiency and effectiveness.
• Provide the necessary training to uplift distributors’capabilities in customer support and improve distributor’s knowledge of products including care and maintenance and upselling services.
• Manage Salesforce.com (SFHC) cases – triage,close cases, match and maintain recipient accounts.
• Salesforce Health Cloud Subject matter expert: SME support for the region,conduct training to internal and external stakeholders including sales & commercial operations to self-serve.
• Collaborate with Malaysia Shared Services team to refine and improve order management process, service contract process including implant and device registration process in a timely manner
• Drive / initiate process improvements that will increase efficiency of the Order to Cash processes and other related work flow.
• Support Services Segment (upgrade sales and repairs) in Asia Growth Markets
• Drive service alignment with distributors, conduct site visits to map the service process in-countries, identify gaps and refine processes for improvements on care and maintenance and uplift distributors capabilities to upsell. (*light travels as needed)
• Identify trends in warranty, service repairs and recommend opportunities for upsell and optimise service offerings.

Cochlear Care Centre in Singapore (Candidate and Recipient walk-ins)

• Provide quality customer experience to candidates, recipients, caregivers and/or family members of recipients. (ie. Troubleshooting, counselling for upgrades, attending to customers’ queries / requests.)

Business analytics/decision support and reporting

• Use of BI/Oracle/SHFC to develop useful reports that will increase understanding of business health – eg. Warranty, registrations, case management activities etc.
• Act as business partner to provide analysis with useful/practical recommendations to improve process, efficiency and optimise cost savings.
• Assist with the preparation and analysis of data for quarterly business reviews

Local Administration support

• General office admin including office maintenance, supplies replenishment
• Logistics support for events
• Marketing support – courier /pack marketing materials
• Any other duties as assigned from time to time.

About you.

As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. As a regulated company, Cochlear has a responsibility to hire people with the right skills and qualifications to do the work.

To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:

• High School Certificate or equivalent
• Minimum 3-5 years’ experience in operations,account management, or relevant field
• Excellent written and oral communication skills (English)
• Strong analytical and problem-solving skills, ability to crunch large amount of data
• Must be highly organized, detail orientated,and work with a high sense of urgency
• Ability to prioritize work and deliverables and multi-task
• Keen learner with an open mindset towards continuous improvements
• Strong computer skills with experience in Microsoft Office
• Must be able to work effectively in a team environment
• Strong interpersonal skills with excellent customer service engagements expected across internal and external customers

Ideal:

• Bachelor’s degree in an area related to hearing health, healthcare, or Audiology
• Previous customer experience or account management experience or customer services in healthcare/medical field would be an advantage.
• Experience with Oracle ERP and/or Salesforce would be an advantage
• Additional language ability is an advantage (eg.Mandarin speaking due to interactions required with customers engagements with walk ins, calls and events).

Why Cochlear?

Cochlear pioneered and is the global leader in the research and development, manufacture and marketing of implantable hearing solutions. Cochlear’s global headquarters is located on the campus of Macquarie University, Sydney, Australia to enable links to world leading hearing science research. A success story in the commercialisation of R&D, Cochlear has a 70% share of the global market, employs more than 2,500 people worldwide, operates directly in over 20 countries and sells in over 100 countries. Over 250,000 people across more than 100 countries now experience hearing as a recipient of a Cochlear hearing solution.

Cochlear can offer:

• The Work - A high impact job supporting world leading technology
• The Organisation – A global leader in active implantable medical device hearing technology
• The Opportunity – To make a difference to the quality of people’s lives

How to Apply:

If you are interested in being considered for this role then please submit your resume and a covering letter detailing your suitability for this role via our Careers Page www.cochlear.com

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.

Job Description:

• Work with R&D, Sales and leadership to create relevant content that resonates with the target industries and adheres to compliance standards, aligning to our identified target personas and primary needs.
• KPI and ROI Analysis: Set, track, and analyze key performance indicators (KPIs) related to lead generation, campaign performance, and overall ROI of digital marketing efforts. Funnel should include, leads, marketing qualified leads, sales qualified leads, projects and validation.
• Marketing Automation and CRM Utilization: Utilize marketing automation tools and clients’ CRM systems to streamline marketing processes and personalize customer interactions.
• Stakeholder Collaboration: Collaborate with others as well as client’s teams including sales, R&D to ensure that the digital marketing strategy is cohesive and integrated
• Reporting: Provide comprehensive reports and insights on digital marketing performance, recommending strategic adjustments as necessary.

Requirements:

• Excellent communication and interpersonal skills
• Have knowledge on handling digital marketing on digital platforms for B2B clients
• A strong track record of teamwork, leadership, and organizational skills
• A passion for marketing, sales, and business development
• A proven ability to think creatively and innovate
• A bachelor's degree in Marketing, Communications or a relevant field
• Proficient in Microsoft Office Suite, social media platforms, digital marketing tools, and data analytics

St Joseph’s Institution International is a Catholic and Lasallian school that provides a quality international education to a diverse student body, rooted in the community of Singapore. We are seeking a dynamic, experienced, conscientious and proactive individual to join us as:

Outdoor Education & Enrichment Specialist

The Outdoor Education & Enrichment Specialist is required to support the continuous development of a progressive whole-school Outdoor Education & Enrichment Programme for students across Grades 7-12 and provide students with a stimulating, challenging and enjoyable learning experience both in and beyond the classroom. Work collaboratively with the Assistant Principal of Enrichment, Outdoor Education Coordinator, and broader enrichment team to lead and deliver Outdoor Education & Enrichment sessions from Grades 7-12. Attend all expeditions (within Singapore & overseas). Contribute and support a range of activities to support the holistic education that SJI International provides, including other enrichment trips and experiences.

Main responsibilities include:

Responsibilities

• Identify and adopt the most effective active, creative teaching approaches for SJII students in line with current best practice
• Deliver Outdoor Education sessions to students effectively across the age, and ability ranges from Grade 7-12
• Adopt strategies to support individuals with SEN/EAL in line with school and faculty policy, as guided by the Learning Support team
• Plan and deliver appropriate Outdoor Education lessons under the Physical Education curriculum
• Plan and deliver appropriate Outdoor Education lessons/workshops for the delivery of Bronze, Silver and Gold NYAA
• Collaborate effectively with students, parents, and staff
• Support the Sports Department by taking and overseeing teams in the ACSIS and National School Games league in Singapore and overseas (inclusive of coaching)
• Uphold the school's behaviour code and uniform regulations
• Participate in staff training and annual performance review
• Attend and contribute to OE team staff meetings
• Support other whole school events where necessary

Other duties:

• Work closely with the Outdoor Education Coordinator to support a progressive Outdoor Education programme across the whole High School
• Be a member of the Outdoor Education/Enrichment team and contribute to the planning and delivery of materials
• Support the planning and delivery of Outdoor Education activities and expeditions from Grades 7-12
• Be the lead member of staff supporting individual tutor groups for the NYAA where required
• Oversee the progress of a specific group of students completing the Bronze, Silver and Gold NYAA
• Support NYAA students with reflections for their NYAA, offer 1-1 support where necessary
• Attend all overseas and local expeditions in the OE Department (including practice expeditions)
• Work closely with CAS project week students and attend the expeditions as the main support and contact
• Enthuse, inspire and encourage students to participate in a range of Outdoor Education activities
• Support the OE Coordinator in working with the NYAA central office to organise awards
• Share good practice with Outdoor Education staff where qualifications and experience enable
• Ensure own learning and development are kept up to date and in line with current good practice
• Attend training and assessment courses as a commitment to own professional development in Outdoor Education. Prepare for training and assessment courses to gain further qualifications as required by the school.
• Contribute to all areas of Enrichment CCAs, Sport, Service and Lasallian values programmes. Act as a support and chaperone for events Including, but not limited to, World Scholars Cup, Sports Tours, Debate, Law Conferences etc.
• It is a requirement of the post–holder to work flexibly, including evening, overnight, weekend and holiday activities, trips and expeditions.

Collegiality:

The role involves working closely with the following stakeholders –

1. AP Enrichment
2. Students
3. Outdoor Education Coordinator
4. Service and CASL Coordinator
5. Form tutors
6. Sports Coordinator/HOF Sport
7. Parent/Guardians

General:

1. The appointment is subject to general conditions of service for SJII Employees

2. Professional development is an integral part of the post. The post will be subject to an annual process of performance review/appraisal

This job description is current as of July 2023. It is not necessarily a comprehensive definition of the post and may be subject to modification or amendment at any time after consultation with the post holder.

Requirements:

• First aid qualification suitable for off-site education
• Bachelor’s degree or diploma in a relevant field
• Capable of independent and committed effort, with good organisation & interpersonal skills
• Experience working with children/adults in the Outdoor Education sector
• Knowledge of safeguarding issues in a school environment

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Please visit our website at https://www.sji-international.com.sg/about/employment for more details.

Interested parties please apply via mycareersfuture or JobStreet

We regret that only shortlisted candidates will be notified.

Responsibilities:

· Assist in designing, planning and managing the data migration process;

· Manage assigned risks and monitor potential impacts as part of the data migration plan;

· Work with subject matter experts and project team to identify, define, collate, document and communicate the data migration requirements;

· Work independently as a self-starter, and within a team environment;

· Work across multiple functional projects to understand data usage and implications for data migration;

· Develop best practice, processes, and standards for effectively carrying out data migration activities;

· Work with customers in gathering technical requirements for data migration needs;

· Share knowledge with team members and develop customer solutions efficiently;

· Perform source system data analysis in order to manage source to target data mapping;

· Perform migration and testing of static data and transaction data from one core system to another;

· Creation of end-user documentation for the new repository, as well as mentoring & training as needed;

· Attaching metadata to documents by analyzing their content or working with knowledgeable owners or teams;

· Identification of, or creation of, cost-effective tools that may automate data migration;

· Updating and maintaining a database of records which index and reference archived documents;

· Migration of key documents from legacy tools to a common SharePoint-based repository by following established processes.

Requirements:

· Degree in Computer Science/IT or equivalent.

· Relevant working experience in ETL, Informatica PowerCenter, SQL, PowerShell scripting, Databases, Unix Shell etc.

· Knowledge in the Data Warehousing Domain.

· Good understanding of RDBMS databases.

· Good exposure to different Data Modelling techniques.

· Familiar with Waterfall & Agile methodologies.

· Understand different interface files.

· Strong written and communication skills.