Job Description:

• Assist in coordinating and executing the timely and accurate collection of customers’ accounts, including calling up customers for payment
• Monitor work progress and collection processes, handle and investigate cases for efficient debt recovery
• Handle enquiries from customers on billing issues and outstanding balances

Job Requirements:

• Min Diploma

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Our client is from Oil and Gas industry. They are looking for a Electrical & Control Maintenance Supervisor to assist their team for the next phase of their business. They are located in West.

Duties:

• Lead and supervise electrical technicians and contractors in system installation, maintenance, and repair.
• Develop and conduct on-the-job training programs for E&I team members.
• Perform site inspections and quality control for electrical work.
• Review and approve electrical isolation, excavation, and related permits.
• Investigate electrical maintenance issues, identify root causes, and implement solutions.
• Collaborate with other engineers to ensure equipment reliability through effective maintenance programs.

Requirements:

• Minimum Bachelors Degree in Electrical Engineering or any relevant field.
• Minimum 8 to 12 years experience in Oil and Gas Industry or any relevant industry.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Key Responsibilities:

• Plan project schedules and resource allocation, considering dependencies.
• Manage project issues and provide documentation for management reporting.
• Set critical evaluation criteria (e.g., Critical Points) and coordinating with the departments (e.g., IT, Compliance, Front office, Transaction banking).
• Respond to regulatory requirements and ensure compliance with regulatory changes.
• Report on project progress, challenges, and solutions to senior management.
• Scheduling project and resource planning ensuring that resource allocation is optimized and dependencies across all projects are considered.
• Provide administrative support to ensure smooth project execution.

Basic Requirements:

• Extensive experience in managing PMO tasks, particularly in core banking projects.
• Proven ability to lead and execute all PMO tasks.
• Background in the banking industry (either as an employee or consultant).
• Familiarity with package system implementations.
• Strong communication skills for interacting with diverse stakeholders.
• Attention to detail and Proactive in solving problems
• Experience in core banking projects.
• Experience in managing cross-functional issues in areas like Remittance, Trade Finance, Corporate Lending, Markets, and Security.
• Education: Diploma/bachelor's degree in computer science, Information Technology, or a related field.
• Skills: Strong problem-solving, organizational, and analytical skills, with the ability to work independently or in teams.
• User Interaction & Requirements Gathering: Experience interacting with users to gather and refine project requirements will be an advantage.
• Experience in developing user-friendly automation tools to enhance project efficiency will be an advantage.

• Work closely with the project manager and administer the design control system and programming to meet budget and timeline expectations of the project.
• Responsible of modifying controls, designs, and other documents in accordance with processes and standards and in line with industry standards as per the customer's URS.
• Assist and participate in internal the purchase, FAT and SAT, test and debug, controls and validation operations.

Requirements:

• Diploma in engineering or equivalent
• At least 3 years of relevant work experience in control systems design.
• Knowledgeable in Allen Bradley and Siemens-S7 programming.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities

• Support the team to deliver operational risk management book-of-work, including risk culture reporting & communications, independent assurance review and control testing, action-plan progress tracking and other related responsibilities

Skills/Requirement

• ·1+ years of experience in operational risk management / Audit
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent written and verbal communication skills.
• Attention to detail and accuracy in managing data and reports.

1. Perform daily periodic checks of Central Kitchen to ensure compliance to in-house GMP/GHP standards, SOP, Product Specifications, etc.

2. Conduct random checks on incoming raw materials, and perform product cutting on raw materials to ensure goods received are within in-house specifications.

3. Ensure Process Verification and Validation exercise are completed (i.e. SOP/CCP verification, new product launch process observation, monthly facility checks, monthly traceability exercise, finished goods shelf-life verification, etc.)

4. Conduct investigations on product/process non-conformance (on-line and customer complaints) and follow-up on proposed corrective/preventive measures to ensure effectiveness.

5. Promptly follow-up with contractors (chemical/pest control) during routine servicing to ensure work orders are conducted as per contract.

6. Participate and engage in quality system implementation (audit activities by regulatory/certification bodies and customers).

7. Conduct data/trend analysis on non-conformity of raw material/finished goods, pest reporting statistics, monthly production and facility check statistics, etc. for process and quality improvement.

8. Ensure analysis of food products via microbiological and physical testing, calibration of lab equipment and measurement tools, internal sensory evaluation are conducted as per schedule.

9. Report all non-conformances, discrepancies and/or deviations, and follow-up on the investigation of the non-conformity results.

10. Other projects as assigned.

Job Summary

Responsible for promoting a quality program focused on patient safety, training, standards development, audits, and risk management. Monitor healthcare trends in quality, patient safety, and performance improvement. Stay updated on regulatory requirements for quality assurance and patient safety. Drive continuous service improvements through surveys, audits, and training.

Job Responsibilities

• Manage incidents, customer feedback/complaints, and implement preventive actions.
• Identify and apply improvements in service, clinical quality, and patient safety.
• Develop and conduct training to improve service standards and customer service culture.
• Track and report Quality Indicators (e.g., productivity, customer surveys, incidents).
• Assist in creating and reviewing quality management policies for compliance.
• Ensure compliance with ISO 9001 standards and maintain all relevant policies.
• Work with consultants to achieve and maintain certifications (e.g., ISO 9001, Bizsafe).
• Handle external communications with agencies like MOH/AIC and manage award submissions.
• Perform other tasks as assigned by the Manager/CEO.

Job Requirements

• Minimum Diploma, preferably Degree in any field.
• 3-5 years of experience in quality management, ideally in healthcare.
• Experience in quality assurance, patient safety, and PDPA.
• Knowledge of healthcare regulations and guidelines.
• Experience in Root Cause Analysis and Failure Modes Effects Analysis is a plus.

Apply now by sending your resume to [email protected]

We regret to inform you that only shortlisted candidates will be notified.

Ashley Loo | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Quality Executive, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Conduct daily meetings to address logistics-related manufacturing NCs.
• Validate defects with QC support, providing corrective action recommendations.
• Resolve logistics issues with proper containment and corrective measures.
• Manage complaints, perform root cause analysis, and implement improvements.
• Lead quarterly audits, report findings, and ensure timely closures.
• Prepare quality guidelines and instructions.
• Oversee raw material warehouse quality supporting manufacturing.
• Compile weekly, monthly, and quarterly logistics reports for customer review.

Requirements:

• Min Degree in Supply Chain or related study
• Min 3 years of quality experience in manufacturing setting, well wersed in methodologies such as CAPA, GDPMDS and Six Sigma

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Job Description:

1. Performing F.A inspection and inspection of parts and products with desktop measuring tools / CMM / Smart scope at the incoming / outgoing / in-process gate.
2. To prepare and generate standard inspection report and lead team in performing quality inspection.
3. Monitor on critical customer products, with a corrective and preventive action programs in managing customer complaints / improvement plans.
4. Administer and work on continuous improvement program in achieving good process control.
5. Provide technical guidance to group of inspectors.
6. Manage customer complaints, corrective and preventive action programs.
7. Work closely with customers and inter-department to meet the quality requirements.
8. Experience in calibrating measuring equipments.

Requirements

• Preferred to have NTC / Diploma in related engineering field.
• Required to know-how in using desktop measuring tools, and other equipment such as CMM, Smart Scope, Roundness Tester and Roughness Tester
• Computer competancy.

Our client is a US MNC and a Fortune 500 Company that provides Design and Manufacturing solutions to the customers worldwide. They are currently hiring for a Quality Director and will like to invite interested candidate to submit your detailed resume to [email protected]

Quality Director

Responsibilities:

• You will be part of the site Management Team
• Manage entire site Quality system which includes Medical system
• Responsible for all product quality issues, including managing internal and external communication on product qualities.
• Identifies on-going quality issues and makes recommendations to improve current processes
• Interfaces with customers, suppliers, engineering and operational groups on quality related issues
• Responsible to lead 5S & 6 sigma initiatives for the Region
• Provides training in statistical concepts and techniques
• Establish, review & approve quality control methods and procedures
• Plays a key role to provide guidance to site with respect to maintaining quality excellence

Requirements:

• Degree in Mechanical or Electronic / Electrical Engineering or Quality Management with minimum 10 years relevant experience in Quality &/or Management capacity preferably in EMS environment & prior experience in handling FDA audit is preferred
• Excellent knowledge & implementation experience in Six Sigma
• Formal training in ISO Lead Auditor is a definite advantage
• Familiar with ISO-13485 & TL (Telecommunication ) system
• Strong skills in facilitation, analysis & problem solving
• Experience in analyzing of various processes barriers and using TPM methodology to drive improvements and inspection to support operations
• Candidates with Black Belt or Master Black Belt in Lean / Six Sigma will have added advantage
• Ability to work independently with excellent interpersonal relations and deep passion for driving product quality are essential

• Well Established Company
• Basic $4000 - $4800 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: East
• Working day: Monday to Friday
• Working hours: 8.30am to 6pm

Job Responsibilities:

• Responsible for quality issues arising from production and customer feedback, and collaborate with the production tea to address internal process issues and implement corrective actions to resolve customer complaints with proper documentation
• Implement the quality inspection standards, on incoming, in process and outgoing inspections, and provide QA inputs to production to resolve quality-related issues at in-process and final inspections
• Responsible for timely closure of Corrective and Preventive Actions (CAPA), non-conformance investigation report and customer complaints and, publish reports on quality performance
• Lead the Material Review Board (MRB) meeting involving members from production, engineering and quality departments to conduct root cause analysis, address quality issues, implement corrective actions and review its effectiveness
• Lead the team of QC inspectors in the inspection of parts for conformity in accordance with relevant drawing requirements
• Perform any other duties, as assigned

Job Requirements:

• Minimum Diploma or Degree in Precision Engineering, Quality Management or Mechanical Engineering with 2 years of working experience in quality engineering or manufacturing

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Our client is a Global Manufacturing MNC, one of the leading players in the Oil & Gas servicing sector. Due to their current expansion plan, they are looking for a Quality Engineer (API Q1/Q2) to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities

• Responsible for the designing and evaluating processes, mechanisms, and equipment used in inspection and testing.
• Responsible for root cause analyses of incidents that necessitate corrective actions.
• Responsible for quality assurance tests and statistical analyses to assess control levels and manage risks related to product quality
• Ensuring that corrective measures and deviations meet with the standards
• Responsible for the creating and executing methods and procedures for whole process of production equipment (e.g. the inspection, testing, and evaluation of the products).

Requirements

• Min Diploma in engineering or equivalent
• Min 3 years’ relevant working experience in Quality Management
• Certified in API Q1, Q2, ISO and other relevant auditor would be advantages.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Responsibilities

a) Manage asphalt premix production quality control processes;
b) Conduct regular inspections and testing;
c) Analyse test results and implement corrective actions;
d) Maintain quality control records and documentation;
e) Train production staff on quality control procedures;
f) Collaborate with production and laboratory teams;
g) Develop and implement quality improvement initiatives;
h) Under the WSH Act, employees have a duty to keep their workplace and colleagues safe:
• Cooperate with employers and follow safety and health procedure;
• Report unsafe acts and incidents;
• Do not tamper with safety devices or perform wilful or reckless acts; and

i) Be responsible for any other duties that may be assigned to you from time to time as your superior / management deem fit.

Requirement

• Diploma / Certificate in Asphalt Technology or related fields
• Preferably with relevant experiences
• Well knowledge in quality control procedures and standards (ASTM, AASHTO, BS)
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to interpret test results and make informed decisions
• Familiarity with quality management systems (ISO 9001)
• Proficient in Microsoft Office and laboratory software

Position Summary

This position play a critical role in driving compliance and quality programs for Healthcare Transportation & Facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Job Scope

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company’s Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Design & implement robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead & prepare for regular audit programs / random checks / regulatory activities to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and resolve issues via conducting root cause analysis.

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead the validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

12. Depot Support: Provide secondary / backup support to healthcare specialists for market depots.

Requirements :

1. Hold local pharmacist license

2. Have at least five (5) years of relevant experience in warehouse, quality + QMS for pharmaceutical / healthcare industry

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits for regions

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local or Australia’s institute.

7. This position require to communicate with counter part in China

8. Occasionally travel is required to sites and region warehouses.

Competency

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

Mon to Fri 8.30am - 6pm

JOB PURPOSE

The executive will support the Yishun Health (YH)’s strategic growth and development in Value Based Care (VBC) under Clinical Quality, Performance and Value (CQPV). The primary responsibilities and duties also include supporting and coordinating the implementation of value-based initiatives within YH.

The individual will collaborate with YH-wide multi-disciplinary teams, and external stakeholders such as NHG Clinical & Academic Development (CAD) and Ministry of Health (MOH) to align processes and resources planning to YH’s VBC strategy.

MAJOR DUTIES AND RESPONSIBILITIES

Areas of Responsibility

1. To support the development of YH’s Value Strategy and partner stakeholders (internal & external) to translate strategic priorities into action plans.

Percent of Time Spent: 50%

Measurement Criteria: Excellent communication and interpersonal skills

2. To oversee the implementation of Patient Reported Outcome Measures (PROMs) involving change management with patients and care providers to drive awareness & adoption.

Percent of Time Spent: 50%

Measurement Criteria: Team player - collaborates and get buy-in from multi-stakeholders.

3. To be plugged into the latest VBC developments internationally/locally, and conduct literature reviews on indicators, benchmarks and best practices.

Percent of Time Spent: 50%

Measurement Criteria: Demonstrates resourcefulness and attention to detail.

4. To conduct top line analysis of data trends to identify areas for improvement.

Percent of Time Spent: 15%

Measurement Criteria: Demonstrates analytical skills.

5. To provide secretariat support and/or participate as an active member in the steering committees / workgroups supported by the Department.

Percent of Time Spent: 10%

Measurement Criteria: Strong organization, written skills and timely follow-up

6. To prepare presentation materials (not limited to powerpoint/dashboard/report) for management update.

Percent of Time Spent: 20%

Measurement Criteria: Succinct & impactful presentation materials

7. To undertake other tasks as assigned by Reporting Officer

Percent of Time Spent: 5%

JOB REQUIREMENTS

(a) Education/Training/Experience

5.1 A bachelor’s degree in any discipline.

5.2 Well-versed with Microsoft Office applications (e.g. Word, Excel, Powerpoint)

5.3 Relevant experience in Healthcare, Project Management and Data Analytics will be an advantage.

(b) Personal Attributes

5.4 Good communication (verbal & written) and interpersonal skills.

5.5 Excellent organizational skills and attention to detail.

5.6 Strong analytical and problem-solving skills.

5.7 Able to function independently and adapt to a fast-paced working environment.

5.8 Good team player.

Responsibilities

• Monitor and evaluate the quality of channel operations processes to ensure compliance with organizational standards and guidelines. This includes performing sample checks on contact centre agents’ email response to citizens.
• Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
• Develop and maintain quality control policies, training materials, and operational documentation.
• Collaborate with the team lead to identify root causes of process inefficiencies and implement corrective actions.
• Provide regular training and guidance to the operations team on quality standards and best practices.

Requirements

• Diploma or Bachelor’s degree in Quality Management, Business, or a related field.
• Minimum of 3 years of experience in quality assurance, preferably in a channel or operations environment.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

whatsapp: 85986715

singaporean,PR can apply

Daily cosmetic raw material production platform: quality director

Location: Johor Bahru, Malaysia

Recruitment Position： Quality Director

Job Responsibilities

1 review and approve all appropriate quality-related documents;

2 Releasing or rejecting all APIs. Releasing or rejecting intermediates for use outside the control of the manufacturing company;

3 Establishing a system to release or reject raw materials, intermediates, packaging and labelling materials;

4 Making sure that critical deviations are investigated and resolved;

5 Approving all specifications and master production instructions;

6 Approving all procedures impacting the quality of intermediates or APIs;

7 Making sure that internal audits (self-inspections) are performed;

8 Approving intermediate and API contract manufacturers;

9 Approving changes that potentially impact intermediate or API quality;

10 Reviewing and approving validation protocols and reports;

11 Making sure that quality related complaints are investigated and resolved;

12 Making sure that effective systems are used for maintaining and calibrating critical equipment;

13 Making sure that materials are appropriately tested and the results are reported;

14 Making sure that there is stability data to support retest or expiry dates and storage conditions on APIs and/or intermediates where appropriate;

15 Performing product quality reviews.

Job Requirements

1 University or academic degree in chemistry, biology, pharmacy or equivalent.

2 Proficient in English required.

3 Minimum of 7 years’ experience in pharmaceutical factory, in Manufacturing, and QA Manager for 5 Years at least; with a thorough knowledge in chemistry, pharmacy and/or biotechnology.

4 Familiar with ICH Q7 guidelines and have accepted FDA, EDQM audit experience.

5 Profound experience leading sophisticated quality organizations in a diverse global matrix environment，Ability to speak up and to take Quality decisions during challenging situation.

6 Strong leadership skills with excellent interpersonal, communication abilities.

7. can speak simple chinese and english

Salary: $10000-$15000 singapore dollar

Jie Shun Jia | EA License No.: 24C2410 | EA Registration No.: R24124440 (FENG YINGJIE)

Regulatory Affairs and Quality Assurance Intern

We're seeking a detail-oriented and organized individual to support our Regulatory Affairs and Quality Assurance (RAQA) team.

We are looking for an intern who can begin in May/Jun 2025, and can commit for at least 4 months.

Key Responsibilities

- Maintain and update regulatory documentation and records for submissions

- Ensure regulatory databases are current and compliant with regulatory requirements

- Compile and maintain post-market vigilance documentation

- Assist in CAPA investigations for customer complaints, non-compliance, and audit findings

- Implement corrective actions as needed

- Maintain QMS documentation and records

- Provide support for ad-hoc tasks and projects

Ideal Candidate

- Open to uni undergrad students from all faculties

- Strong interest in regulatory affairs and quality assurance

- Ability to work in a detail-oriented and organized manner

If you're eager to learn and contribute to our RAQA team, we encourage you to apply!

9 months contract

Salary: $4000-$5000

Location: Tuas (pickup islandwide)

Working hours: Mon-Fri, 9-5pm

Responsibilities:

• Lead the Supplier Quality team in the manager's or supervisor's absence.
• Ensure compliance with policies and oversee Supplier Quality programs.
• Monitor and verify that incoming materials meet company standards and policies.
• Manage material nonconformity investigations with cross-functional teams.
• Serve as the primary contact for supplier qualifications, audits, and related documentation.
• Prepare, maintain, and review GMP documentation, including Quality Technical Agreements.
• Coordinate supplier quality issues, audits, and follow-up actions.
• Support global supplier quality initiatives and site improvement projects.
• Oversee incoming material inspections, raw material checks, and release processes.
• Analyze performance metrics for Supplier Quality Management and CAPA systems.
• Provide QA oversight for materials reduced testing programs and generate quality metrics reports.
• Lead and coordinate cross-functional teams and projects as needed.
• Support regulatory inspections without disrupting daily operations.
• Assist in guiding and developing team members, ensuring training and competency.
• Promote workplace safety and maintain high customer satisfaction by managing relationships effectively.
• Perform other tasks as assigned by the Supplier Quality Supervisor.

Requirements:

• Min. Diploma
• Preferably someone with knowledge of GMP, CAPA

Interested candidates, do submit your resume to [email protected] or telegram @alexgohhl

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

1. IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
2. New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
3. Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

RESPONSIBILITIES

• Define and implement QA strategies, test plans, and test cases for web applications.
• Lead and mentor a team of QA engineers, fostering collaboration with cross-functional teams.
• Oversee all testing phases, including functional, integration, regression, performance, and security.
• Implement automation frameworks and optimize testing tools for continuous testing.
• Manage defect tracking, root cause analysis, and resolution to ensure seamless delivery.
• Ensure compliance with security, accessibility, and regulatory standards for web platforms.

• Bachelor's degree in computer science or equivalent.
• Minimum 5 years' experience of working experience in software testing and 2 years in leadership role
• Proficiency with QA tools (e.g., Selenium, JIRA, Postman) and automation frameworks (e.g., Katalon Studio, pCloudy).
• Familiarity with Agile and Scrum methodologies, along with scripting or programming languages (e.g., Python, JavaScript).
• Experience with performance testing tools (e.g., JMeter, LoadRunner) and end-to-end QA for complex web applications.
• Strong leadership, problem-solving, and communication skills

Location: East Side

Responsibilities:

The primary responsibility of this position is to provide leadership for all Quality Assurance & Control matters.

• Assuring consistent quality of production by developing processes and enforcing compliance to ISO 13485 quality system.
• Validating the production & inspection processes and maintaining validation status
• Managing the records for Quality Inspection, Quality Control, Calibration, QA Lab equipment, Training Resources, ERP Quality Module and Quality System Documentation.
• Managing a team of Engineers, QA Technicians & Quality Inspectors

Requirements:

• Bachelor’s in Engineering or Science / Master’s in Engineering or Science
• Extensive experience within a manufacturing environment with a thorough understanding of ISO 13485 and ISO 9001.
• Six Sigma certification and/or ASQ certified Quality Engineer

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

RESPONSIBILITIES

• The role involves planning, coordinating, and implementing standards development projects under the national standardization programme administered by Enterprise Singapore.
• Provide secretariat support to the Technical Committees and Working Groups. This includes preparation of agendas, meeting minutes, report compilation, drafting of standards, etc.
• Engage and coordinate with the industry, academia, and government organizations to facilitate the development, promotion, and review of Singapore Standards and Technical References.
• Organizing key standard launches events and other outreach events.
• Collaborate with key stakeholders to identify, develop, and launch new standards. This includes conducting consultations and ensuring that standards are aligned with industry needs.
• Assist in the industry and technical research for the development of new/review of standards. Conduct verification studies to identify users of the standards.
• Handle inquiries regarding standards in your area of responsibility, ensuring prompt and accurate responses to stakeholders.

Requirements

• Minimum Diploma qualification in quality and safety / Fresh graduate are welcome to apply
• Preferably with at least three (3) years of relevant work experience in safety or manufacturing related field
• Preferably with secretariat experience
• Min. 3 years of experience in quality, safety or manufacturing industry is advantageous
• Results-oriented and able to manage and execute projects in a team and independently.
• Possess good interpersonal skills and work well with various stakeholders
• Good writing and communication skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and other productivity tools

The role of the QA executive is to ensure the standard of service quality at the Contact Center is consistently provided to our customers over various channels of contact i.e. phone emails, web chat etc. Focusing on complexity, non-routine and escalated contacts.

The QA role works to improve customer experience by developing and executing quality assurance processes (review and feedback for our CSOs) that helps CSOs understand and deliver an experience customers expect.

The role calls for one who is passionate in improving customer experience and nurture people to WOW customers.

The jobholder’s responsibilities are:-

Monitoring and Evaluation:

• Conduct quality assessment and transaction monitoring for voice and non-voice interactions handled by Contact Centre team
• Assess quality issues, conduct root cause analysis, recommends insights, develop improvements plans and collaborate with frontline teams to improve quality performance.
• Provide weekly coaching i.e. Face to Face to Individuals and Teams to improve quality performance
• Coordinate and facilitate call calibrations sessions with team leaders and CSOs

Reporting and Feedback:

• Research, understand customer expectations and needs through monitoring and data analysis of customer satisfaction rating responses to provide trend data to management team
• Review existing workflows, SOPs and proactively create and innovate methods to improve service standards and call/email/live chat quality and communicate effectively to frontline teams and management team
• Provide feedback and actionable data to various internal groups like operation managers and team leaders

Process Improvement:

• Analyze CSAT data and provide insights to identify trends and develop actionable plans for service and process improvements
• Collaborate with operations teams to refine workflows and improve customer satisfaction.
• Participate in the development of quality frameworks and scorecards.

Policy and Compliance:

• Ensure compliance to regulatory requirements for both voice and non-voice interactions
• Collaborate with Risk and compliance and other stakeholders to develops standards to ensure the protection of customer data.
• Keep abreast of latest organizational changes in products and processes

Compliment and Complaint Management

• Investigate Complaints and provide recommendations/action plans to prevent future occurrences
• Review and Endorse Compliments to ensure compliance to quality standards
• Actively involved in communication forums conducted by Team Leaders with CSOs

Communications and Collaboration

• Conduct Mystery calls externally and internally to measure/benchmark CC performance and keep up with industry best practices

Undertake any assignments as and when assigned

Job Qualifications:

• Bachelor's Degree/ Diploma
• Insurance Certifications – BCP/PGI/HI/M9 preferred
• 2-5 years relevant experience in working in Contact Center and/or Insurance industry preferred
• Strong in Microsoft Office Suite
• Multi-media (audio, video, web-based systems)
• Familiarity with Contact Centre Management tools, telephony systems and matrix
• Ability to work efficiently in a high demand, team oriented and fast-paced environment
• Excellent listening and analytic Skills
• Self-directed, organized and project a professional image
• Excellent verbal and written communication skill with a strong attention to detail
• Good Customer Service and Motivational Skills
• Strong ability to handle multiple priorities and projects concurrently

Our client is a global leader in the pharmaceutical industry, dedicated to improving health and well-being through innovative medicines and healthcare solutions.

They seek a Regional Quality Operations Specialist in Singapore to join the Quality Assurance team in ensuring quality compliance with regulatory standards and upholding high-quality pharmaceutical, medical devices guidelines and requirements.

Key Points:

• New headcount with growing, reputable pharma MNC
• 5-day work in CDB area with hybrid work arrangements, near MRT
• Overseas travelling opportunities with attractive salary and perks

Responsibilities:

Uphold quality standards and activities of regional external/contract manufacturing organisations, ensure adherence to relevant international regulations, guidelines and industry practises alongside company compliance requirements.

• Quality oversight of Contract/External Manufacturers (CMO/EMO)/3rd party logistics providers, collaborate with internal teams to review CMO/EMO’s activities and performance such as OOS/NCR/ Deviation and CAPA, Change Control and routine stability testing monitoring, on time and in compliance to GMP and applicable standards
• Quality oversight of our product portfolio; ensuring the necessary quality activities, assessments, and monitoring are being effectively conducted by network of manufacturing and distribution partners
• Ensure complaints are managed and resolved according to compliance requirements of regulations and SOPs within the required timeframes
• Handle product release process from batch receipt, while minimizing recall incidences or critical product quality issues
• Manage change control processes, and action on individual change controls within the defined target dates and in compliance to GMP and iNova SOPs
• Manage individual deviations, NCR & CAPA processes, and action on them in compliance with GMP and organization SOPs, and align timeframes to business needs, to minimise recall incidences or critical product quality issues
• Prepare, review &/or authorise Quality documents and procedures as defined e.g., SOPs, WIs, forms, PQR, Deviation and Quality investigation reports
• Maintain and manage Quality Management System (QMS) e.g., Change Control, Deviations & CAPA, Customer Complaints, including associated Metrics as part of performance monitoring
• Support due diligence checks for new external contract manufacturers, new products; support internal and external audits as required
• Support the maintenance and improvement of the quality system.

Requirements:

• Bachelor's degree in a Chemistry, Pharmacy, or a related discipline; preferred Science or Engineering.
• Minimum of 5 years of experience in pharmaceutical or medical device industry, including 3 years in relevant regional quality assurance roles.
• Experienced in Quality Assurance, especially with experience managing overseas EMO/CMO/third party manufacturing experience is highly preferred.
• Strong GMP, Computer system validation, deviation management, CAPA, change control and documentation management in pharmaceutical / medical device MNC environment.
• Demonstrate pro-activeness to drive results even amidst crises and ambiguity, thriving in fast-paced and dynamic environments.
• Successful proven track records of implementing continuous improvement projects with regional teams to enhance overall business operations.
• Possess strong cross-functional collaboration skills and adept stakeholder management capabilities. Skilled in building and maintaining relationships at all levels, both internally and externally.

NOTE: Position title may change based on candidate's experience, qualifications, and company structure at time of offer. This is to ensure alignment with candidate and organizational needs.

The selection process involves careful consideration, and only shortlisted candidates will be contacted. We extend our gratitude to all applicants for their interest and effort in applying.

Principal Consultant: Amber Chen | Registration Number: R22108633 | EA License Number: R1110404

Job Description

• Industry/ Organization Type: Education
• Position Title: Quality Assurance Executive
• Working Location: Seletar
• Working Hours: 5 Days, Mon – Fri (9am – 6pm)
• Salary Package: Basic Salary (Up to $5,000) + AWS
• Duration: Permanent

Key Responsibilities

• Support the Manager in performing audits to ensure adherence to standards, including those under the Private Education Act, Private Education Regulations, EduTrust Certification Scheme, and Enhanced Registration Framework.
• Evaluate audit data to pinpoint performance discrepancies, observe trends, and assess process efficiency for ongoing enhancement.
• Work alongside departments to grasp relevant frameworks, organizational policies, and procedures, and suggest modifications.
• Discover opportunities for refining audit and/ or assessment processes.
• Other tasks as necessary.

APPLY NOW!!!

• Proficient in audit management, data analysis, quality assurance, and internal controls.
• Experience in Quality Assurance within a Private Education Institution (PEI) is an added advantage
• Familiarity with the Private Education Act, Enhanced Registration Framework, EduTrust Certification Scheme, and related standards is preferred.
• Excellent problem-solving, communication, and interpersonal abilities.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71571 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641