• Develop, implement and maintain quality assurance standards and procedures for our central kitchen in line with company goals and industry best practices
• Conduct regular audits and inspections of kitchen operational processes to ensure compliance with food safety, hygiene and quality standards
• Investigate food quality issues and customer complaints, determine root causes and implement corrective actions.
• Collaborate with operation heads and staff to ensure food quality standards are upheld consistently across all outlets and brands.
• Work with suppliers and vendors to ensure that food ingredients meet quality specifications
• Attend scheduled departmental meetings and prepare monthly food quality assurance reports
• Proactive, insightful, independent thinker, highly efficient and possesses a refined attention to detail
• Have at least 3 years of F&B experience in a supervisory role

Responsibilities

• Environmental Quality Audit, that comprises of the following inspection units:
• Entrance and lobby, lift cars, planter boxes and containers, porches, pavement, aprons, sidewalks, external game courts, carpark, driveway, hard standing, loading and unloading bay, field, gardens, side tables, bin centre / bin chute.
• 50% of the following inspection units: classrooms, lecture halls, auditoriums, laboratories, offices, staff rooms, special rooms, rooftop, common staircase / landings / steps / common areas, toilets, external compound and handrails.
• During each Environmental Quality Audit, representatives shall be present to validate that all documentations submissions are in order.
• To follow-up of Environmental Quality Audit findings, gaps identified and recommendations till close out.
• To ensure consistent remarks, comments and assessment standard for all sites during the Environmental Quality Audit in the Environmental Quality Audit report.
• To use the electronic cleaning audit system, device and forms

Requirements

The Environmental Quality Auditor(s) shall possess the following competency and experience:

• Possess WSQ Advanced Certificate in Environmental Cleaning/Services for cleaning supervisor or possess a relevant WSQ Qualification or equivalent in cleaning supervision; and
• Possess valid Environmental Control Coordinator (“ECC”) license.
• Preferably 3 years in cleaning supervision or cleaning auditor; and
• Preferably 1 year as certified ECC practitioner.

PM Singapore is currently looking to expand the CQV capabilities. This role will be supporting one of our many clients in the field of commissioning, qualification and validation work within the Life Sciences space.

Your day to day role would involve the following activities:

• Planning, Performance, and Coordination of Computer System Validation, Equipment Qualification, Temperature Controlled Objects (Freezers, Incubator etc), Clean Utilities Validation and cleaning validation in accordance with internal procedures and industry standards.
• The qualification includes, FAT, SAT, IQ, OQ, PQ of any additional modifications of existing manufacturing process equipment, package units (e.g. Ultrafiltration Unit, Chromatography Columns, autoclave, FIT testers), commercial off the shelves (COTS) analytical instruments, freezers,
• Create, review and approve equipment qualification and analytical instruments lifecycle documentations, e.g. FAT, SAT, IQ, OQ, PQ protocols and reports, risk assessments, technical specifications.
• Can lead investigation revolving around discrepancies identified during qualification activities.

We would like to hear from candidates who have:

• Min 10 years of relevant experience in validation activities (including the creation, pre-execution approval, execution, post-execution review, and post-execution approval of all validation lifecycle documents)
• Leading daily validation meetings with cross functional teams in resolving validation issues.
• Experience in equipment qualification including analytical instrumentation and manufacturing equipment.
• Work experience in Pharmaceutical or BioPharma industries
• Hands on validation execution experience
• Able to execute activities in cGMP environment, including cleanrooms or technical areas.

The Position

• The In-Market Quality, AP(SG/ID/VN/HK) Lead reports to AP In-Market Quality Lead.
• The incumbent is a leader of a team of 2-3 quality professionals responsible for In-Market Quality activities and maintains the affiliates within the cluster of countries in scope, in a state of GDP (and where applicable, GMP) compliance.
• The incumbent provides overall leadership and direction, coaching and training to the local In-Market Quality team; ensures that appropriate Quality Systems are established, implemented and maintained in each market in scope, and appropriate oversight is in place to ensure that local regulatory requirements are compliant and can be supported in a simple, cost effective manner, while working within the bounds of the global Quality Management System.
• The incumbent liaise with Global Quality, External Manufacturing Quality, the Quality Units of the manufacturing network, Regulatory Affairs / Pharmacovigilance and Supply Chain to support the commercial activities while maintaining Quality and Compliance.

Responsibilities:

• Responsible for the strategy, leadership, management and budgetary controls of a multi-cultural team of Quality professionals.
• Holds Employee Development Plan discussions and is responsible for executing the performance management process.
• Contributes to the development of the AP IMQ budget and tracks and controls expenses as needed to meet AP IMQ budget.
• Exhibits our company Leadership Behaviors and provides a leadership example for the team.
• Works strategically and in collaboration with other functions to continuously improve our company`s effectiveness and efficiency in quality management and quality systems supporting AP IMQ function.
• Ensure alignment of Indonesia, Singapore, Hong Kong and Vietnam market with applicable global GDP/GMP regulations, global quality systems and with agency expectations.
• Establish and maintain strong partnerships with key global/regional colleagues and teams that impact Quality and Compliance.
• Ensure deployment and implementation of new / revised QMS policies, standards and global SOPs.
• Establish performance management processes to monitor compliance and continuous quality improvements.
• Provide leadership and oversight for Significant Investigations, Fact Findings, HA notifications and Market Actions.
• Drive the development, implementation and realization of Permanent Inspection Readiness in collaboration with key stakeholders.

Required Education, Experience and Skills:

• Bachelor or Masters Degree in Chemistry, Pharmacy, Biology, Microbiology, Chemical Engineering (or equivalent)
• Solid knowledge of global cGDPs/GMPs relevant to Marketing Authorizatin Holders and countries in scope
• Strong compliance mindset, excellent project management and organizations skills
• Excellent problem-solving skills, based on science, facts, data and understanding of regulatory requirements in complex and evolving environments; must be able to apply sound risk management principles
• Ability to be decisive and influence management with demonstrated leadership skills to drive change
• Ability to work collaboratively in team settings, across functions, and within matrix organisations to achieve objectives
• Strong commitment to diversity and employee development
• Strong demonstrated interpersonal, communication, collaborative and leadership skills in dealing with a broad variety of cultures
• Demonstrated ability to create simplicity out of complex environments and challenges Minimum

Preferred Education, Experience and Skills:

• Minimum of 5 years' experience in the pharmaceutical industry, with solid compliance experience.
• Must have expertise and broad experience in Quality Systems, Quality Assurance and Quality Control including solid knowledge of global GDP and regulatory requirements.

Responsibilities

§ Planning and driving of newly set-up office, developing necessary approval papers and documents, establishing new department processes, including timeline management, stakeholder engagement, tracking of project progress and deliverables.

§ Lead and develop innovation capabilities and implement new innovations into the culture to influence the overall operations.

§ Facilitate Quality Improvement and Innovation workshops such as lean and human-centred tools to impart knowledge and skills to hospital staff.

Requirements

· Bachelor’s Degree Business Analytics/Computer Science/Engineering/Business Administration or related fields.

· Ability to leverage technology solutions to support quality improvement initiatives.

· Proficient in programming tools such as Python and RPA and good understanding of AI tools to help boost productivity.

· Proficient in LEAN/Six Sigma/AGILE/Design Thinking/Behavioural Insights preferred.

· Certified Train-the-trainer (ACTA/ACLP) or equivalent preferred.

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Technologies (S) Pte Ltd’s PDPAand e2i’s PDPA.

Main scopes

• Quality Control and Assurance
• Documentation works
• Coordination with Contractors and Subcontractors
• Assisting Project Manager Planning project schedule

Requirements

• Education: Degree or Diploma in relevant job educations
• Experience: 1–3 years of relevant working experience. (Fresh graduations are welcome)
• Skills: Proficiency in computer software and paperworks

Quality Technician (Jurong Island)

Responsibilities

• Support production shift team with sample testing
• Cleaning and preparation of sampling apparatus, Ampule, gel bottles and other laboratory glassware.
• Prepare reagent and standard sample for analytical equipment.
• Report abnormalities and support troubleshooting of equipment.
• Review and revise for QC process flow, control plan and SOP of analytical such as non-prime product, process problems and complain.
• Investigate root cause and take corrective action plan.
• Planning for analytical process modification and analytical process change.

Requirements

• Min NITEC or Diploma in Chemical Engineering field or other relevant certificates
• Possess Analytical knowledge and Skills such as gas chromatography, gel permeation chromatography, Fourier infrared analysis, gel analysis, Karl Fischer’s method and titration method) are preferred
• Highly motivated, a team player, with the ability to multitask and project management skills
• Understand quality policy and basic rule.

Interested applicants please submit your resume to [email protected]

You’ll get to:

• As a Quality Engineer, you have the opportunity to accelerate the delivery and to improve the quality of the software we build through recommending and implementing automated test suites.
• Work with the supporting vendors, agencies and teams to identify end-to-end test scenarios as well as to automate these test scenarios, applying risk-based strategy to minimize manual interventions.
• Conduct research on emerging technologies that can optimize and accelerate the project delivery.
• Ensure all required testing documentation are in place as part of production preparation checks.
• Drive and advocate continuous improvement in testing practices and tools.

What you’ll bring to the team:

• Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology, or related disciplines
• Minimum 3 years' experience in application exploratory testing and regression test automation
• Understanding of Web-based project test methodology, test environments, bug life cycle, and frequent code release deployment QA support
• Create, review and/or support test automation strategies and implementations
• Experience working with highly trafficked, scalable Web applications
• Troubleshooting/debugging skills
• Meticulous attention to details
• Good analytical, interpersonal and presentation skills
• Keen to share knowledge with team mates
• Curious, open to new ideas
• Quick to learn new skills
• Proactive, self-driven and motivated

Bonus points for:

• ISTQB, CSQA, CSTP or other relevant certification
• Experience with Katalon Recorder and/or Katalon Studio or equivalent
• Advanced knowledge of common desktop and mobile browser technology

Job Description & Requirements

Implementation and maintenance of all quality and food safety control processes are in compliance to company’s standard, ISO22000, HACCP, GMP, FSSC, Halal and local statutory requirement.

Job Descriptions

• Implementation and management of food safety (HACCP)

• Establish/review HACCP study, food safety & quality policy, manual and SOPs

• Control and maintenance of ISO22000, HACCP, GMP, FSSC, Halal and local statutory requirement supportive documentations

· Involve in incoming quality check, product sensory, on-line critical control points, food product testing & verification

• Perform QA audit at central kitchen and outlets and prepare QA analysis reports for non-conformance

• Maintain consistent documentations all records and audit reports

• To monitor the overall quality and food safety of the operation from receiving to delivery and to recommend corrective actions in case of non-compliance. Including setting up of necessary systems to achieve this

• Ensuring ingredient and finished product safety and quality

• Ensure proper cleaning & personnel hygiene in production and delivery team

• Internal staff training on quality and food safety

• Carry out daily hygiene inspection to ensure stringent reinforcement of food hygiene safety in practice

• To perform site inspections for continuous feedback and track improvements

• Enforce good food safety and good workplaces practices for continuous improvement

• Conduct joint food incident investigations to monitor rectification actions are adhered to

• Support monthly pest control program with contractor

• Perform aseptic microbiological samplings and testing for food products and hand swabs

• Any other administrative or ad-hoc duties as assigned by Management

Job Requirements

• Diploma in Food & Beverage / Culinary Management or Business related

• Diploma in Diploma in Food Technology, Food Science or equivalent

• Relevant QA/QC experience in handling ISO22000, HACCP, GMP, FSSC, Halal and local statutory requirement documentation and records

• Familiar with SFA, NIP, COA and microbial testing knowledge will be an advantage

• A minimum of 5 years’ experience in QA industry/environment

• Strong business acumen, critical thinking, and analytical skills

• Good problem solver and self-confidence in decision-making

• A leader with strong influential and coaching skills

• Strong interpersonal skills and lead by example with a hands-on approach

• Must possess Food Safety & Hygiene Certificate and SFA

• Strong understanding of ISO 22000, ISO 9001, HACCP, FSSC, and Halal requirements

Job Responsibilities:

• Establish XDC Singapore site quality system, ensure it complies with FDA, EMA and PICs GMP requirement;
• Continue monitor and improve site quality performance, ensure quality system being healthy running
• Ensuring appropriate training is delivered to all personnel involved in GMP activities
• Responsible for monitoring and assessing the changes of applicable regulations, ensuring the continuous compliance
• Facilitating regular management reviews of process performance, product quality and of the Pharmaceutical Quality System and advocating continual improvement;
• Ensuring that a timely and effective communication and escalation process exists to raise quality issues to the appropriate levels of management.
• Be responsible for documentation lifecycle management
• Be responsible for regularly reviewing and assessing the quality metrics
• Be responsible for establish Quality Risk Management Plan, ensure implementation per schedule and follow up mitigations (if any) till completion
• Be responsible for product complaints handling
• Be responsible for product recall if any
• Ensuring internal audit program is implemented at site
• Responsible for managing external inspection, e.g., client audit, regulatory inspection etc.
• Other tasks assigned by the supervisor.

Requirements:

• Bachelor degree or above, majoring in Biologics, Pharmacy, Pharmaceutical Engineering, Bioengineering or other relevant majors
• 10+ years’ working experience in production and/or quality management in biopharma, with 8+ years in production QA or quality system QA.
• 5+ years’ experience in team management
• Be familiar with FDA, EMEA, PICS GMP requirement
• Experience with quality system set up for new site is preferred
• Experience with Biopharma commercial quality system is preferred
• Familiar with quality management requirement throughout the whole product lifecycle, including process development, clinical and commercialization.

Job Summary

The QA Manager is responsible for overseeing and managing the quality assurance team, ensuring that all products and services meet organizational standards and customer expectations. The role involves developing and implementing quality assurance processes, leading a team of QA professionals, and collaborating with cross-functional teams to drive continuous improvement in product quality.

Key Tasks:

· Ensure food safety and quality systems (eg. ISO 22000, GMP)

· Execute and monitor procedures related to daily production

· Monitor process flows and ensure its compliance to established parameters

· Evaluate the services of sub-contracted service, for example pest control, cleaning

contractors, etc.

· Plan and monitor shelf life studies for current and new products

· Liaise directly with customers on customer complaints or food safety issues, feedback

· Conduct ISO 22000, GMP and local food authorities’ requirements (AVA/MUIS)

training for relevant staff

· Ensure product consistency

· Work with R&D and production to ensure smooth execution of new products

developed to mass production

· Handle food safety audits by customers, AVA

· Conduct risk assessment profiling for products, ingredients and product contact

materials

Skills & Competencies:

· Diploma/ Degree in Food Science and Technology, Food Nutrition and Dietetics

· Completed ISO, HACCP and/or Risk Management course

· Minimum 6 to 8 years of working experience in food manufacturing environment

· Experience in ISO, HACCP, Risk Management and GMP is an advantage

· Proactive, resourceful and adaptable

· Ability to multi-task and work under pressure

· Good Communications, interpersonal and team interaction skills

· Good diplomacy (to liaise with external parties such as AVA customers, vendors and

other government bodies)

Areas of Responsibility:

1. EduTrust

· Spearhead the entire EduTrust certification and renewal process, ensuring successful preparation and coordination for site assessments.

· Provide clear guidance to process owners on meeting EduTrust requirements and maintaining alignment with Policy and Operations Manual (POM) standards.

· Act as the custodian of all controlled documents, ensuring timely updates and consistent document control, including Policy and Operations Manuals.

· Collaborate with process owners to review and enhance policies and SOPs, ensuring alignment with EduTrust criteria and operational effectiveness.

· Conduct thorough internal assessments as part of the QA team to monitor compliance and identify areas for continuous improvement.

· Analyse performance data, audit findings, and compliance trends to identify gaps and recommend improvements.

· Support the development of internal benchmarks and evaluate organisational performance against relevant industry and regulatory standards.

2. ERF

· Ensure timely and accurate submissions related to SkillsFuture Singapore (SSG) registrations, including updates for Managers, Academic & Examination Board (AEB) members, courses, and premises.

· Coordinate the submission of PEI Annual Returns, ensuring completeness and adherence to regulatory deadlines.

· Assist in the preparation and execution of ERF renewal exercises to maintain compliance and secure re-certification.

· Maintain organised and up-to-date documentation, ensuring records are easily accessible and audit-ready.

Requirements:

• Minimum Diploma or Degree in a relevant field.
• At least three years of experience as a QA Manager in a Private Education Institution (PEI).
• Proven track record of having led at least one full EduTrust certification or renewal assessment.
• Strong understanding of EduTrust and ERF requirements, including compliance standards, internal assessments, and documentation practices.
• Ability to perform data analysis, interpret trends, and derive meaningful insights to support benchmarking and decision-making.
• Familiarity with establishing and monitoring internal benchmarks to support continuous improvement and regulatory compliance.

Requirements

• Degree with at least 3 years of working experience in Quality System (preferably in Healthcare, Bio/Pharma, Health Services, biotechnology/biotherapies related industry)
• Good communication skills
• Team player with good coordination
• Meticulous, analytical and systematic
• Candidates with more experience will be considered for a Assistant Manager role

Descriptions

• Maintenance of organization’s quality management system in compliance to:

- regulatory requirements; MOH Healthcare Services Act and other regulatory relevant to the company’s services and products

- accreditation and certification standards; AABB (Association for the Advancement of Blood & Biotherapies), FACT (Foundation for the Accreditation of Cellular Therapy), GDP-MDS SS 620 (Good Distribution Practice for Medical Devices) and other standards when required for the company’s services/products

• Ensure requirements for AABB, FACT as well as MOH license guidelines are implemented and maintained
• Follow up and assist in deviations/ non-conformances (CAPA) for root cause analysis, rectification and process improvement
• Performance of Internal Audits and record checking and support External Audit to ensure compliance with regulatory and accreditation standards.
• Manage the Document Control system for the organization and ensure staff complies with the use of controlled and approved documents.
• Support supplier/ vendor qualification and audits
• Support change control activities
• Responsible for maintaining Quality Systems in the company.
• Responsible for monitoring and reviewing quality indicators and quality control reports across departments.

Job Description:

• Lead and guide sub-contractor to achieve quality workmanship
• Handle paperworks , defects issuance and reporting
• Conduct defects investigation and identification

Job Requirement:

• Minimum 4 years in CONQUAS
• Possess at least 2 good industry practices certificates
• Microsoft office knowledge
• Able to communicate with client and consultant

Quality Assurance Inspectors examine products to ensure that they meet customer requirements and do not contain defects. Their job duties may include in-process inspection, in-coming inspection and/or out-going inspection.

A strong understanding of the industry

A successful Quality Inspector candidate will have various prerequisite skills and qualifications that typically include:

● Basic computer skills

● Documentation skills

● Written and verbal communication skills

● Attention to detail

● Ensure products meet customer expectations and demand

● An understanding of industry safety standards

● Ability to work well with others

● Perform regular quality assessments on all incoming materials from vendors and outgoing products for shipping

● Ability to analyse the quality and performance of a product

● Resolve quality-related issues in a timely manner.

● Measure product dimensions, examine functionality and compare the final product to the specifications.

● Able to make lot judgement

● Reject all products and materials that fail to meet quality expectations.

● Reporting skills

Requirements:

One to two years’ quality inspector experience Good math and technical skills.

Strong understanding of quality control standards and testing techniques. Knowledge of ISO 9001:2015 quality management systems is desired

Responsibilities

· To be responsible for Quality Assurance matters

· To provide accurate course information, including funding terms and conditions to sales team, learners and corporate clients

· To administer learner satisfaction surveys

Qualifications

· Degree in any major

·Excellent command of written and spoken English

· Pleasant disposition with strong communications skills

· Experionce in training industry or quality assurance is an added advantage

Task Management

• Develop and implement a comprehensive product quality improvement plan, aligned with the organization'soverall goals and objectives.
• Lead and participate in cross-functional teams to identify and analyse root causes of quality issues.
• Developing and implementing corrective and preventive actions to prevent future quality issues.
• Monitoring and reporting on product quality metrics to track progress and identify areas for improvement.
• Conduct audits and assessments to identify and address potential quality risks.
• Collaborate with suppliers to ensure their products meet our quality requirements.
• Collaborating with various teams such as engineering, manufacturing, classification societies, and suppliers to ensure consistent quality throughout the product lifecycle.
• Stay up-to-date on the latest quality improvement methodologies and tools.
• Track and analyse warranty data for reporting, change implementation to new products and continuous improvement
• Identify and communicate process and product improvements.
• Continually seek to identify areas of quality risk and resolve them before they impact on the vessel.
• Delivery of regular communications & reports to the Key internal relationships.
• Establish and maintain high standards of quality and control of cost within budget limits.
• Carry out customer familiarization of our products.
• Occasional travel to vessels country operating area to conduct fact finding on their operations and acceptance of our products in operation for quality.

Interpersonal Management

• Communicate effectively: This involves actively listening, clearly conveying information, and providing constructive feedback with all levels of staff.
• Build trust and rapport: This involves being genuine, respectful, and reliable.
• Ensure liaison with shipyard personal and management to ensure product quality performance is consistent with the aims of the organization.Develop and maintain key external relationships with partners, customers, contractors, suppliers and official
• bodies and organisations.
• Negotiate on behalf of the company, be able to accept realistic compromises when necessary.
• Develop a strong network of industry suppliers, subcontractors, and contacts.

Information Management

• Develop and manage quality improvement documentation and reporting.
• Develop full understanding of vessel/product specifications and performance.
• Develop full understanding of relevant classification and survey body rules that affect the quality performance of our products.
• Manage warranty claim documentation and continuous improvement feedback documentation to the shipyard.
• Personal Management
• Look for opportunities to continue to develop professionally.
• Show personal accountability for the achievement of objectives.
• Keep up to date with the industry best practice and monitor actions of competitors.

Job Description:

1. Quality Management System Maintenance: Ensure the organization’s Quality Management System (QMS) complies with regulatory requirements, including MOH Healthcare Services Act and relevant regulations specific to the company’s services and products.
   Maintain and ensure compliance with accreditation and certification standards such as AABB (Association for the Advancement of Blood & Biotherapies), FACT (Foundation for the Accreditation of Cellular Therapy), and GDP-MDS SS 620 (Good Distribution Practice for Medical Devices), among others.
   
2. Regulatory and Accreditation Compliance:Implement and maintain the necessary requirements for AABB, FACT, and MOH license guidelines.
   Assist in managing deviations and non-conformances (CAPA), including root cause analysis, corrective actions, and process improvement.
   
3. Auditing and Compliance:Conduct internal audits and record checks to ensure ongoing compliance with regulatory and accreditation standards.
   Provide support for external audits as necessary.
   
4. Document Control System:Manage the Document Control system for the organization, ensuring the proper use of controlled and approved documents by all staff.
   
5. Supplier and Vendor Management:Support supplier/vendor qualification processes and conduct audits as required.
   
6. Change Control and Quality Monitoring:Assist in managing change control activities across the organization.
   Monitor and review quality indicators and quality control reports across various departments to ensure continual improvement and adherence to quality standards.
   

Requirements:

• Educational Background:Degree in a relevant field with at least 3 years of experience in Quality Systems, preferably within the healthcare, bio/pharma, health services, or biotechnology/biotherapies industry.
  
• Skills and Competencies:Strong communication skills with the ability to convey information clearly.
  Team player with excellent coordination skills.
  Meticulous, analytical, and systematic in approach to tasks.
  Experience in Quality Assurance within regulated industries is highly valued.
  
• Additional Consideration:Candidates with more extensive experience may be considered for the Assistant Manager role.
  

Interested applicants are welcome to submit your MS Word resume to:

[email protected]

EA Personnel: R1109773

EA Licence: 07C3676

The Service Quality Associate (SQA)act as the media between internal partners and residents as well as their families. The SQA is to maintain high standards of care and service delivery, promoting residents’ well-being, and ensuring a conducive living environment for residents, through gathering feedback and working with internal partners.

Work Location: Senja Care Home

Client Care Management

• Act as the point of contact to interact and gather feedback from residents and their families to understand their needs and preferences.
• Work towards resolving issues and ensuring a positive outcome for all parties involved.
• Collaborate with internal partners within the care home to ensure a cohesive and collaborative approach to resident care and service delivery.
• Identify and share areas of improvement and provide recommendations.

Training and Activity Management

• Coordinate and deliver in-service talks to residents and staff.
• Encourage residents to participate in activities and events for their health well-beings.

Service Quality

• Monitor and evaluate the quality of care provided to residents by conducting regular assessments, audits and surveys.
• Identify areas for improvement and recommend strategies to enhance the quality of services.
• Implement initiatives to enhance resident satisfaction and improve the overall resident experience.
• Prepare reports for management and regulatory agencies as required.
• Ensure that the care home complies with all relevant regulations, policies, and procedures. Stay abreast with industry standards and best practices to maintain compliance.
• Escalate to HOD or Senior Management Team (SMT) for feedback that warrants immediate attention or has insinuation of escalation to public forum or media.
• Track all visits, feedback, recommendations and report at Vanguard Rehab and Clinical Meeting (VRCM) platform or any other platforms when necessary or required.

Administration

• Maintain accurate records of quality assurance activities, resident feedback, and compliance measures.

Requirements

• Diploma / GCE “A” level / GCE “O” level / GCE “N” level in a relevant discipline
• Possess at least 1 - 2 years working experience in Service Quality function or quality improvement programmes in healthcare or similar setup.
• Those with experience in Nursing Homes and/or long-Term Care Facility would be preferred.
• Ability to interact in at least 2 of the languages/dialects such as Malay, Mandarin or Tamil to communicate with the clients and families.
• Effective interpersonal, engagement and follow-up skills
• Detail-oriented
• Passion for quality and ageing issues
• Good written and verbal communication skills

Salary: S$3,500

Working Days: Monday - Thursday 830am-6pm, Friday 830am-530pm

Location: Chinatown/Clarke Quay

Contract Period: 6 months contract

Job Responsibilities:

• Respond to survey enquiries and escalations via personalized calls and email correspondence
• Assist respondents to complete surveys using approved methodology by explaining survey objectives
• Compile, record and input data collected from completed surveys into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Ensure that KPIs and service levels are met consistently via prompt follow ups
• Work closely with inbound/ outbound Project Experience Managers to develop quality service operational SOPs and processes
• Evaluate and improve current SOPs while setting up new deliverables and SOPs within the operational guidelines
• Drive customer experience centre initiatives including call audits
• Guide the team to achieve the expected behavioral and efficiency standards through coaching to level up on the customer experience
• Root cause analysis to identify triggers for customer dissatisfaction and identify areas of improvement within team
• Perform service recovery and provide pro-active solutions for escalation
  Identify and highlight gaps in service deliverables for continuous improvement
• Provide recommendations on ways to improve productivity and customer satisfaction to achieve highest level of service excellence
• Handle high level email replies
• Analytical thinking process
• Able to organise, identify and/or derive reports using Excel
• Any other adhoc duties

Job Requirements:

• Singaporean
• 2 years and above of call centre experience

How to Apply:

Thank you for your interest in the advertised position. We kindly request that all applications be submitted via our PERSOLKELLY GO App.

To access our PERSOLKELLY GO Jobs App, please click on the following link:

https://sg.go.persolkelly.com/job/apply/5789

EA License No: 01C4394

EA Personnel ID: R1655869

EA Personnel Name: Chua Le Teng, Sherry

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

1. Business Function
Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure.

2. Responsibilities
Conduct independent testing for pricing model validation for FX, Equity, Commodity, Credit and Interest Rate related derivative products (e.g. forward/option/swap etc.)
Develop, maintain and improve pricing model library for financial derivative products
Enhance and develop digital infrastructure to streamline testing process and improve efficiency
Build analytical tool to improve data visualization and ensure data quality

---------------------------

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Job Scope

• Project management: analytical, raw material and microbiological method introduction and analytical equipment qualification
• Assist in regulatory filing and method launch
• Helping out in invalid results tracking, trending and investigation
• Conducting unexpected results investigation
• Control trend establishment and investigations
• Reference standard and reagent qualifications
• Conducting compendia review
• Assisting in audit preparation and involvement and other tasks as assigned.

Job Requirements

• A minimum experience of 3-5 years in Pharmaceutical, Biopharmaceutical or related manufacturing environment.
• Six Sigma Greenbelt training would be helpful.
• Demonstrated experience e.g. in the area of method validation, method transfer, method verification.
• Demonstrated ability to collaborate with cross functional or cross sites to achieve objectives.

For interested candidates, please send your updated resume:

Today, Lonza is one of the world’s largest healthcare manufacturing organizations operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Did you know that we are the 1st biologics contract manufacturer in Singapore? We offer you exposure to upcoming biotech and established pharmaceutical companies and to the manufacturing technology needed to produce mammalian treatments and cell therapies of tomorrow. Our global manufacturing network is recognized for its reliable, high-quality services, regulatory track record, global footprint, innovative technology platforms and extensive experience – we, in Singapore are proud to be part of this global network.

Key responsibilities:

• Perform system and routine maintenance activities, including but not limited to user access management, system monitoring, software configuration, backup and recovery for control systems and networks.
• Provide support to resolve control system-related issues and failures by fixing and solving them, and engage with system vendors as required.
• Identify performance and security gaps to ensure computerized system integrity and proactively seeks out improvements and solutions.
• Oversight of control system policies and procedures to ensure alignment with current regulatory requirements.
• Provide office as well as after-office hours support (based on on-call rotation) to ensure smooth operation of the control systems supporting GMP production.
• Provide assistance to Engineering Support Team, Manufacturing, MSAT department where multi-functional support is needed to address and find root causes.
• Own and perform TrackWise deviation investigations and write-up on control system failures/errors; deviation trend review and root cause analysis as required per Lonza Quality requirements.
• Own change controls to plan and implement changes within stipulated timelines, meeting GDP and GMP requirements.
• Support control systems Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT) and other site qualification activities as needed.
• You should be familiar with 21 CFR Part 11 and EU Annex 11 requirements. Also, you need to know about data integrity requirements and expectations. Additionally, you should be aware of common industry practices related to GMP computerized system administration and management.
• Support the team to ensure inspection readiness at all times.
• Perform periodic reviews with respect to user authorizations and system audit trails.
• Support Data Owners in data audit trail reviews in terms of electronic data retrieval.
• Any other duties as assigned by Supervisor / Manager.

Key requirements:

• Degree or Diploma in Computer Science, Engineering, Information Systems or a related field.
• Relevant work experience in the design, implementation and/or support of instrumentation and control systems, preferably in the Bio-Pharmaceutical, Pharmaceutical, F&B industry.
• Experience with distributed control system, software development methodologies and automated system life cycle support in a regulated industry.
• Experience with various Windows operating systems, server architecture and control system-related infrastructure fundamentals.
• Proficiency in implementing standard methodologies for automation design and code development.
• Good understanding of cGMP’s requirements particularly as they relate to the operation, validation and maintenance of computer-controlled systems.
• Strong problem-solving and analytical skills.
• A valuable teammate, capable of working collaboratively with different teams.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Job Description

• Industry/ Organization Type: General Cleaning Services
• Position Title: Pest Control Technician
• Working Location: Islandwide
• Working Hours: Monday to Friday (9 am-6 pm), Saturday (9 am-1 pm)
• Salary Package: Basic $2,000 - $2,800 + Bonus + Allowance
• Duration: Permanent

Key Responsibilities

• Conduct inspections and identify infestation sources.
• Implement targeted treatment plans using safe and eco-friendly methods.
• Educate clients on pest prevention and maintenance strategies.
• Maintain accurate records of service visits and recommendations.
• Ensure compliance with safety regulations and company standards.

APPLY NOW!!!

• Ability to work independently and in a team
• Able to commit 5.5 days a week
• Must have a valid NEA Vector Control License
• Must have a valid Class 3 Driving License

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #69357 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Duties and Responsibilities:

• Identify current and potential product shortages, develop and execute recovery, advise interested parties of status and recovery plans
• Release orders based on material requirements planning (MRP) and coordinate the flow of material throughout the customer order requirements
• Coordinate with Purchasing for availability of raw materials
• Coordinate material movement between vendors, warehouse and the production floor
• Assist in the development, implementation, analysis and coordination of the master production schedule
• Utilize Material Requirements Planning system (MRP) to ensure that data is accurate and up to date
• Facilitate transmittal of customer orders to distribution center and manufacturing facilities including shipment and paperwork of international orders; serve as key contact for customer service inquiries
• Maintain and update master files [items, vendors, etc] including new item setup
• Set up and monitor the integrity of Bill of Materials (BOM) and manage inventory accuracy
• Thoroughly review, familiarize and understand existing BOM structure as well as the physical products
• Key participant in developing and managing company SOP, assembly &parts drawing database process
• Manage inventory levels to meet corporate goals
• Coordinate and manage monthly cycle counts for all manufacturing locations and distribution center; key participant in annual physical inventory
• Support inventory checks to validate inventory accuracy; investigate & reconcile discrepancies & negatives
• Posting of daily production and inventory transactions
• Analyze data and collaborate with others to determine and apply appropriate ordering, inventory, and replenishment policies
• Code and prepareproper paperwork for billing and authorization of invoices per defined processes
• Provide department capacity plans, on a weekly basis
• Assist in maintaining the monthly KPI
• Provide reports and requested information as needed
• All other duties as assigned

Qualifications and Experience:

• Minimum diploma or equivalent with 3-5 years professional experience in manufacturing planning, inventory control, materials planning role
• Knowledge and experience with Sales & Operations Planning
• Strong understanding of MRP and supply chain software
• Advanced computer skills, Excel experience mandatory
• Outstanding planning and organizational skills
• Extremely strong analytical and problem-solving skills