• All deliverables and correspondence be written in readily comprehensible English Language.

• The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Experience in Situational Management to provide Ad-hoc instructions to the team.

• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

• Experience in managing Complaints, identify training needs and coaching SD agents.

• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

SECTION A: POSITION SUMMARY

- Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12 Able to front Service Desk to stakeholders for clarification and enquiries.

Job Summary: The Project Manager is a key leadership role responsible for planning, executing, and closing projects within an organization. Project Managers oversee all aspects of a project, ensuring that it is completed on time, within scope, and within budget. They play a crucial role in delivering successful projects that align with the organization's strategic goals.

Key Responsibilities:

1. Project Planning:Define project scope, objectives, and deliverables in collaboration with stakeholders.
   Develop a detailed project plan, including timelines, resource requirements, and budgets.
2. Team Leadership:Assemble and lead project teams, ensuring effective communication and collaboration.
   Assign tasks, set project goals, and motivate team members to meet objectives.
3. Risk Management:Identify potential project risks and develop mitigation strategies.
   Monitor and manage project risks throughout the project lifecycle.
4. Budget and Resource Management:Create and manage project budgets, tracking expenses and resource allocation.
   Optimize resource utilization and control project costs.
5. Project Execution:Execute the project plan, ensuring that tasks are completed on time and in accordance with quality standards.
   Monitor project progress and address any deviations from the plan.
6. Stakeholder Communication:Maintain clear and consistent communication with project stakeholders, including clients, team members, and senior management.
   Provide regular project updates and address concerns or questions.
7. Quality Assurance:Implement quality control measures to ensure project deliverables meet established standards.
   Conduct testing and quality checks as necessary.
8. Change Management:Manage changes to project scope, objectives, and requirements, assessing their impact and obtaining necessary approvals.
   Ensure that changes are properly documented.
9. Project Documentation:Maintain comprehensive project documentation, including project plans, status reports, and meeting minutes.
   Archive project documents for future reference.
10. Project Closure:Ensure the successful completion of the project, obtaining necessary approvals and sign-offs.
    Conduct project post-mortems to assess lessons learned and areas for improvement.

Requirements:

1. Education: A bachelor's degree in a relevant field is typically required. Project management certifications such as PMP (Project Management Professional) or PRINCE2 may be preferred.
2. Experience: A minimum of 3-5 years of project management experience, including experience leading and managing projects, is typically required.
3. Project Management Tools: Proficiency in project management software and tools (e.g., Microsoft Project, Trello, Asana) is important.
4. Leadership Skills: Strong leadership, team management, and interpersonal skills are essential for guiding project teams and collaborating with diverse stakeholders.
5. Communication: Excellent verbal and written communication skills for effective project documentation and stakeholder interaction.
6. Problem-Solving: Strong analytical and problem-solving abilities to address project challenges and make data-driven decisions.
7. Adaptability: The ability to adapt to changing project requirements and circumstances is crucial for success.
8. Organizational Skills: Strong organizational skills to manage multiple tasks, priorities, and deadlines effectively.
9. Risk Management: Understanding of risk assessment and mitigation techniques is important for managing project risks.
10. Quality Management: Knowledge of quality assurance and quality control processes to ensure project deliverables meet standards.

The Project Manager is a central figure in an organization's project management process, ensuring that projects are executed successfully and contribute to the organization's strategic objectives. They must possess strong leadership, organizational, and communication skills to manage project teams and deliver results within scope, on time, and within budget.

Responsibilities:

· Define and drive the product vision, strategy, and roadmap based on market research, user feedback, and business goals.

· Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product development and launch.

· Conduct market analysis to identify trends, competitive landscape, and potential opportunities for product innovation.

· Gather and prioritize product requirements from various stakeholders and translate them into actionable development plans.

· Create and maintain detailed product documentation, including user stories, wireframes, and feature specifications.

· Work closely with the design team to create intuitive and visually appealing user interfaces and experiences.

· Monitor and analyze key metrics to evaluate product performance and identify areas for improvement.

· Lead product launches, coordinating with marketing, sales, and customer support teams to ensure a successful rollout.

· Stay updated with industry trends, emerging technologies, and best practices in product management.

Qualifications:

· Bachelor's degree in a relevant field; MBA or advanced degree is a plus.

· Proven experience as a product manager or similar role, with a track record of successfully launching and managing products throughout their lifecycle.

· Strong understanding of user-centered design principles and the ability to translate user needs into product features.

· Excellent project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.

· Strong analytical and problem-solving skills, with a data-driven approach to decision-making.

· Exceptional communication and interpersonal abilities, with the capacity to collaborate effectively with both technical and non-technical teams.

· Familiarity with Agile/Scrum methodologies and experience working in an Agile environment.

· Proficiency in using product management tools and software.

· Leadership qualities and the ability to motivate and inspire cross-functional teams.

Cogoport is the leading & fastest growing B2B tech organization disrupting the logistics space. We are here to simplify freight movement for businesses across the globe. Our business model is based on principles of aggregation and integration of services. We do this by providing digital and technology enabled solutions that enable freight to move faster, cheaper, and more efficiently from point to point.

International Trade can be complicated at times and every day brings new challenges and opportunities to learn. When we simplify international trade, it empowers and affects every human being on the face of this earth. Seven billion people - one common problem.

As a part of Cogoport, you will get an opportunity to be a part of industry-wide revolution in the world of shipping and logistics by collaborating with other brilliant minds to resolve real world on-ground challenges. You will have a direct impact on the revenue and profitability growth for the organization.

Role:

We are looking for hiring a Finance Manager in our team, who should have a natural analytical way of thinking and be able to identify problems and opportunities within a function and ultimately provide solutions that help achieve the business' goals.

Location: Singapore

Responsibilities:

• Oversee and manage the operational finance functions within the organization.

• Develop and implement financial policies, procedures, and controls to ensure efficient financial operations.

• Monitor financial performance and provide analysis, insights, and recommendations to senior management.

• Manage financial reporting, including monthly, quarterly, and annual financial statements.

• Collaborate with cross-functional teams to support operational decisions with financial data and analysis.

• Ensure compliance with financial regulations and standards.

• Identify areas for process improvement and implement best practices in operational finance.

• Review a variety of areas including operations metrices, revenue and profitability metrices, and financing metrices

• Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes

Requirements:

• Bachelor’s degree from any of the elite colleges & MBA in Finance is preferred

• 0-5 years of work experience in the relevant field

• Understanding of financial statements, cost / management accounting (understanding of KPIs)

• Ability to model financial statements

• Should be detail oriented, analytical, and inquisitive

• Should have excellent analytical & problem-solving skills

Cogoport is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and respected at work.

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Overview of the Role

Engagement Managers play a critical role in setting customers up for success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. Our Engagement Managers serve as a trusted advisor to Salesforce customers, providing guidance to Sales & Professional Services teams, ensuring alignments across each customer’s projects, and ensuring the highest levels of customer satisfaction. They are Salesforce platform experts who are accountable for ensuring customer success, business value and leading the Salesforce Services team assigned to their account(s). They drive delivery of the expected outcomes for each engagement and are internally and externally recognized as a business contributor, industry and product specialist.

Partnered with an Account Partner (Services Salesperson), the Engagement Manager leads both pre and post-sales activities. They are the delivery expert across the portfolio of products, responsible for developing and articulating comprehensive implementation proposals. They will then maintain the executive relationships and act as a main contact within these engagements in a billable capacity, ensuring tight alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success. This may include the following:

• Pre-Sales alignment
• Project kickoff
• Bringing industry expertise and perspective
• Drive better outcomes through extensive platform expertise
• Deep understanding of Salesforce platform and solutions
• Engagement planning and alignment to customer objectives
• Regular customer sponsor check ins
• Services Renewal management
• Ensure project operational compliance
• Executive Relationship building

Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?

Your Impact:

• Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics
• Ensure business value is realized (directly and indirectly) for each customer engagement that concludes with fully satisfied clients that are willing to be referenced for new potential clients
• Bring standard methodologies to each engagement through your deep platform expertise by providing the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery
• Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap.
• Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal
• Where appropriate and required for Customer Success, providing direct oversight to the project team during the full lifecycle of the engagement, acting as the point of contact for both the customer and Salesforce delivery teams
• Successfully manage multiple strategic clients simultaneously
• Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services
• Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.
• Show continued professional growth and development
• Act as an advisor on complex issues and engagements, exercising discretion and latitude in reaching critical goals.
• Lead cross-functional teams and mentors others
• Manage to a minimum billable util target
• Partner with the Go-to-Market Team (Services Sellers) to drive continued growth of services
• Proactively mitigate and manage critical issues and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives

​

Required Qualifications:

• Direct experience delivering and/or overseeing solutions on the Salesforce Platform.
• Proven experience delivering consulting services, including team leadership and active involvement in selling professional services, including Advisory engagements
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Qualifications:

• Experience operating in a pre-sales environment, shaping and scoping large and complex implementation projects
• Proven experience in leading enterprise-level projects and programs
• Salesforce Application and/or System Architect certifications
• Demonstrated technical and/or functional proficiency, and ability to work well with architects or SMEs into pre-sales activities.
• Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road-mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
• Proven track record in building strong working relationships across multiple functions/levels; adept at fostering healthy dialogue
• Understands cloud-based technologies; translates customer/business requirements into business solutions (and successfully positions with customers)

SONAK is looking for a Loyalty Manager to define, develop and implement the loyalty program.

Throughout the development and execution of the loyalty program, continuous innovation and learning from best practices will be expected.

As the loyalty manager, you will act as a focal point and be a leader in driving collaboration across key functions, be it marketing, sales or finance, as we look to define, design and deliver the best

loyalty experience to our customers.

Job Description:

• Collaborate with cross-functional teams and partners to design program benefits and continuous enhancement of program to drive revenue.
• Develop loyalty program calendar and drive effective engagement with members via communication channels such as eDM, website, other digital touchpoints and in stores.
• Organize and manage exclusive members events, gamification and any other value-added services or new initiatives to increase members’ engagement and encourage repeat visits.
• Assess market trends and competitor analysis to ensure competitiveness of loyalty program.
• Perform database analysis to draw insights, develop targeted promotions and personalised content and activities.
• Set up campaign performance matrix and conduct in-depth post campaign analysis including assessment of overall effectiveness, key insights, findings and recommendations.
• Work with internal and external stakeholders to design and enhance system features in supporting the current and future needs of the business.

Key Requirements:

• Degree in Business Administration, Marketing or related field.
• 3-5 years of relevant working experience in Loyalty and CRM.
• Proven experience in driving adoption and programs, including the development of frameworks and operational best practices.
• Strong stakeholder management skills and communication capability.
• Self-motivated, pro-active and able to work under pressure.
• Thrive in a fast-paced and dynamic environment with various business unit stakeholders.

Our Purpose

At Xero, weʼre here to make running a business beautiful. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, weʼre not only helping small business, weʼll be building a stronger economy that can change the world.

How youʼll make an impact

As a Product Manager you will be responsible for driving customer and business value through ownership of new and existing products. You will manage products end-to-end, from early-stage research and ideation, through to implementation and improvement over time. Your impact will be measured by key commercial and customer success metrics. You will be comfortable working autonomously where appropriate, with the support of your product leadership team.

What youʼll do

● Actively network across Xero to understand how products fit into Xero's strategy, objectives and future

● Work directly with the customer to conduct research, collect insights or validate understanding, getting support from the broader product function as required.

● Use customer data and insights particularly in assessing value and viability risks, to inform product roadmap and planning

● Define the scope of the customer problem and frame possible solutions to test, validate and refine with the support from relevant team members

● Build strong relationships with the broader product function’s teams, collaborating effectively with your internal stakeholders

● Participate in developing a strategy for the product line, including securing funding, resourcing

● Taking an active role in the annual and quarterly OKR process, with support from product leadership

● Take responsibility for managing risks (in line with Xero Risk Management Standard) arising from non-functional concerns including security, privacy, regulatory change and compliance, accuracy, responsible data use and availability: consulting with stakeholders and leading trade-off decisions

● Develop product roadmaps to execute on the product strategy, and can manage a product to its roadmap

● Take responsibility for establishing team delivery cadence and rituals, and facilitating these as required

● Develop an effective release strategy, with the support from relevant team members

● Work collaboratively with the product function to ensure an effective launch

● Monitor the overall commercial & customer results of the product line, working with other product team members to support as required

● Monitor and analyse the ongoing performance of a product

● Determine where improvements to the existing product can be made or scheduled

● Provide support between stages of product development to ensure continuity and cohesiveness, and alignment of product to strategy and roadmap

● Manage a product across the end-to-end lifecycle (e.g. launch through to sunset) to ensure maintenance and support throughout the life of the product

● Work as a tie-breaking decision-maker, ensuring where the product team cannot get to consensus, the product manager will weigh up all inputs and make the decision

● Support recruitment of new Xero's as required, ensuring team members are high quality, fit Xero's culture, and are on-boarded effectively

Success looks like

● Your work is contributing to team OKRs

● You are responsible for the establishment of OKRs for your product

● You understand our customers and their problems

● Your roadmap is being executed according to plan and you are focused on the most important initiatives

● All individuals working on and around your product understand what’s being built, why it’s being built and when it needs to be delivered

● You have strong relationships with your stakeholders who are engaged and have a thorough understanding of your vision, strategy and roadmap

● You have clearly defined product success for your team, with key customer and commercial metrics articulated and constantly measured

● You demonstrate and amplify Xero’s Values

What youʼll bring with you

Critical competencies

● Love customer problems:

○ Plans, runs, documents and synthesises user research initiatives using standard frameworks to deliver impactful insights for Xero

○ Uses multiple techniques to interrogate customer evidence to accurately identify and define problems customers care about

○ Develops and justifies well thought through MVP/MLP solutions to solve customer problems

○ Designs and executes experiments to validate solution options with quantitative and qualitative evidence

● Look to the future:

○ Clearly articulates the product’s value, functionality, and competitive industry trends, to act as a trusted source of information for the product/domain

○ Develops a product strategy and roadmap in line with Xero’s strategy to guide product decision-making and long-term goals

○ Generates new ideas to drive more innovative and creative products

● Work the Xero way:

○ Effectively groups and prioritises stories, bugs and chores, managing both team capacity and release timeframes

○ Effectively applies and advocates for Xero’s PM ways of working to improve team operations

○ Effectively manages releases, including developing accompanying assets, to deliver incremental value to the customer

● Demonstrate commercial acumen:

○ Accurately sizes market / segments by number of customers and financial value, relative to acquisition and pricing assumptions

○ Defines a product’s success criteria to align stakeholders to a shared idea of product success

○ Makes evidence-based decisions based on analysis of commercial, customer and product requirements to guide team progress

● Do it together:

○ Facilitates meetings with predefined structures or scripts (e.g., stand ups, IPM’s, and retro’s) leading to clear actions for a team to progress with

○ Communicates effectively as a product evangelist across the entire product lifecycle foster alignment and buy-in to the product vision

○ Actively collaborates with other functions to drive successful collaboration on products and outcomes

● Explore the data:

○ Conducts objective, rigorous and accurate analysis, making logical and defensible inferences where data is incomplete

○ Communicates complex data and insights with impact across both junior and senior stakeholders

○ Integrates data from multiple systems, sources, and people to deliver new insights to the team

Experience

● Experience with agile processes in a software development environment

● Demonstrated experience collaborating with diverse stakeholder groups to realise customer / commercial outcomes

● Experience defining product roadmaps and long term planning

● Ability to influence outcomes in a variety of contexts

● Experience with accounting software desired but not a must

● Understanding of the SaaS / Fintech / Accounting industry and / or adjacent sectors relevant to Xero

● Demonstrated experience in managing and leading a cross-functional team to deliver customer / business outcomes

EA licence 15C7529

EA Personnel R1985185

Marketing Manager Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Marketing Manager Requirements:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• At least two years' experience as a marketing manager.
• Proficiency in electronic marketing automation software such as HubSpot Marketing and Bitrix24.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.

- knowledge in beauty and skincare

- well versed in acupuncture points preferred

- sociable and sales oriented personality preferred

- good knowledge in company beauty products

- able to recommend sales packages and company products to customers according to their needs

- prior experience in same industry prioritised

Job Description

• Plan and coordinate the development of the business cases, ensuring that projects are executed to meet identified business needs and outcome, within agreed parameters of cost, duration and quality.
• Handle and timely execute the procurement of digital systems.
• Assess and apply the appropriate project management methodologies, such as Agile practices, to ensure project success.
• Identify potential project risks and the implications to the organisation and recommend mitigating measures.
• Actively engage and motivate various key partners to deliver and effect positive change in our digital products.
• Have managed complex and large-scale implementation/execution of project.
• Strong vendor management and interpersonal ability.
• Strong analytical, conceptualisation and problem-solving skills.
• An adaptable and enterprising personality, with willingness to pick new knowledge and take thoughtful risks.
• Be motivated by innovation to achieve tangible business outcomes.
• Strong presentation skills, both written and verbal, to positively influence key partners.
• Strong risk management and proactive planning.
• Experience in local public sector technical implementations/support project is an added advantage
• Experience in large scale Singapore public sector projects engagement
• Exposure on GCC, GCC+, GDC and cloud implementations, migration to any of these service providers.
• Good Stakeholder management, conflict management

Requirements:

• Degree or Diploma in Computer Science, Information Systems, Information/ Infocomm Technology, Computer or Electronics Engineering or related field.
• At least 10 years of relevant working experience as a Project Manager in at least 5 full project development life cycles, with at least one using Agile methodology.
• Project Management-related certifications such as CITPM, COMIT or PMP/PRINCE2.
• Agile-related certification such as Certified Scrum Master.

Serve as the property Manager on Duty and oversees all Front Desk Operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Handles service issues and emergency situations.

Assist Front Desk associates with expediting payments. Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharers, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in lightspeed system and identify designated requirements and requests. Contact appropriate individual or department (e.g., Concierge, Housekeeping, Food & Beverage) as necessary to resolve guest call, request, or problem. Be knowledgeable about the Marriott Bonvoy Loyalty program and provide guidance to fellow associates. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting Standard Operation Procedures.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching associates; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

NAEUM Restaurant Group operates NAEUM, a 1 Michelin starred restaurant in Telok Ayer Street serving contemporary Seoul cuisine.

We are currently looking for a Restaurant Manager.

Requirements:

- Strong managerial, leadership, and organizational skills within proven experience of managing a team previously

- Training experience to uphold service quality and standards amongst junior Front of House members

- Experience in managing restaurant inventories (beverage, glassware, etc)

- Familiarity with Point-of-Sale and payment systems

- Languages: strong command of spoken and written English.

- Experience in writing reports, preparing presentations for management, communicating professionally via e-mails

- MS Office Suite (Word, Powerpoint, Excel) familiarity a must

- previous Manager role in a reputable hotel or other fine-dining establishments, at least 2 years

- At least 6 years of total Front of House experience in F&B
- Wine knowledge a plus, WSET 2 or higher

If you are interested to join our growing family, please upload your CV or email to [email protected] with a Cover Letter.

About the Role

As a Regional Product Manager for X STAR, you will be responsible for overseeing the standardization and alignment of servicing and collection processes across multiple markets in SEA jurisdictions. You will leverage your deep expertise in this area to ensure efficient operations, customer satisfaction, and effective risk management.

Job Responsibilities

• Drive the standardization of loan servicing and collection processes across the region, ensuring consistency in policies, procedures, and systems.
• Provide expert guidance on servicing and collection best practices, risk management strategies, and regulatory compliance.
• Identify opportunities to improve the efficiency and effectiveness of loan processes, reduce operational costs and enhance customer experience.
• Oversee the implementation of technology solutions to support servicing and collection operations, including customer portals, automated collection systems, and data analytics tools.
• Conduct UAT and live verification to ensure the quality of the system delivery.
• Develop and implement strategies to mitigate credit risk and manage delinquent accounts effectively.
• Track the performance of loan servicing and collection operations across the region and identify areas for improvement.
• Collaborate with local country product managers to ensure alignment with regional strategies and address market-specific needs.
• Liase with group stakeholders to make sure the products are delivered.
• Liaise with developers based in China for development and delivery of loan servicing and collection features and systems.

Requirements

• Bachelor's degree in Business Administration, Finance, Economics, or related field.
• Minimum 3 years of experience in loan servicing and collection, preferably in a regional or global role.
• Deep understanding of loan servicing and collection processes, including customer communication, lending products life cycle, payment processing, delinquency management, and recovery strategies.
• Experience in digital banking or fintech.
• Knowledge of Agile methodologies and Waterfall.
• Proven track record of driving process standardization and optimization.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, including the ability to effectively communicate in English and Mandarin.
• Ability to work effectively in a cross-functional and multicultural environment.

Job Resoibsibilities

• Build and maintain client relationships and act as primary fund administration client relationship manager for fund accounting and other related services
• Be actively involved in business development to pitch for new client engagements
• Set up the fund administrative services workflow and best practices, including evaluation of any fund accounting software where necessary
• To handle all fund accounting activities which includes periodic financial statements, partner allocations, NAV calculations, annual reporting requirement, and capital activity statements etc
• Assist in investor reporting, partner capital account statements, capital calls, distribution, equalization notices and client reporting are prepared and disseminated correctly
• To provide support in multiple asset classes and funds
• Develop strong business relationships with both internal and external stakeholder including fund managers, investors, auditors, tax agents etc
• Other ah-hoc administrative duties

Job Requirements

• Degree in Accountancy, ACCA, CA or professional qualifications
• Minimum 5 to 10 years of relevant experience (preferably in fund houses and fund administrators)
• Strong knowledge of report standards including IFRS, SFRS and RAP 7.
• Positive attitude with great communication skills, meticulous, analytical and the ability to work effectively in a team.
• Individuals who are detail-oriented, comfortable and meticulous to figures and driven to meet deadlines.

Job Scope:

• Assist in developing and executing BIM Executive plan for company level and project level;
• Review, develop and maintain office BIM documentation standards;
• Assist and support the office in any kind of architectural projects requiring Building Integrated Modelling (BIM) and ensure completeness and accuracy of the BIM model and drawings;
• BIM coordination with client and external consultants;
• BIM training and supervision of staff for BIM matters.

Detailed Job Description:

• Be technically proficient in prevailing BIM standards and to maintain up-to-date knowledge of BIM best practices;
• To develop or co-author office BIM standards;
• Ensure that the firm performs within set technical guidelines by providing or co-authoring standard operating procedures;
• Meet with senior management regularly and give regular reports, which include individual's performance, project status and development of BIM standards;
• Ensure that technical procedures, documentations and standard policies are adhered to;
• To setup and periodically review the BIM reference library;
• Supervise and check the BIM model and drawings;
• Create and develop BIM models and documents;
• Schedule work to meet project deadlines;
• Initiate with third parties the standards for BIM coordination;
• Continued coordination of BIM model with third parties such as consultants, specialists, contractors, clients and the like;
• Provide technical training to the office and provide continuing coaching and upgrading as required;
• Assign each BIM team member specific tasks and oversees their performance.

Job Description

• Responsible for managing a team of Architectural coordinators and BIM Modellers in the design and coordination works;
• Attend technical and site meetings with consultants;
• Study Architectural drawings and coordinate Architectural works with the consultants and sub-contractors to resolve any technical / site issues;
• Architectural planning, coordination with consultants and document control such as monitoring of sample submission, approval status of drawing
• Coordinating, organizing and preparing construction and architectural documents and drawing
• Ensure Architectural works are carried out according to specifications / drawings;
• Inform Project Director / Project Manager on any technical / site problems pertaining to Architectural works;
• Supervise the progress of Architectural works on site;
• Coordination of sub-contractor's Architectural work and ensuring the work is on schedule.

Requirements

• Degree in Architecture/Building
• 5-8 years’ of working experiences in main contractor companies preferably in large scale commercial projects
• Highly motivated and independent with excellent team spirit and communication skills Excellent written and verbal communication skills
• Understand in Autocad/ BIM/ construction drawing/ architectural drawings

• Develop and implement financial plans, budgets, and forecasts aligned with the organization's strategic goals.
• Conduct financial analysis to assess the company's performance, identify trends, and forecast future financial outcomes.
• Provide insights and recommendations to senior management based on financial analysis.
• Prepare and present accurate and timely financial reports, including income statements, balance sheets, and cash flow statements.
• Ensure compliance with accounting standards and regulations in financial reporting.
• Communicate financial performance and key metrics to stakeholders, including senior management, investors, and board members.
• Identify and assess financial risks facing the organization, such as market risks, credit risks, and operational risks.
• Develop and implement risk management strategies to mitigate financial risks and protect the organization's assets.
• Monitor risk exposures and implement controls to manage risk effectively.
• Manage cash flow to ensure liquidity and meet financial obligations.
• Monitor cash balances, cash forecasts, and cash flow projections.
• Implement strategies to optimize cash flow, such as managing receivables and payables effectively.

End-to-End Equity Derivatives Automation project aimed at standardizing the Equity Derivatives processing . The project entails a transformation in the way the Equity Derivative trade processing is managed out of APAC from both a process and a systems standpoint. We are looking at an IT Project manager that can manage this transformation across facets like - Systems implementation (Design, Development and Testing), Stock Migration, RACI definition and Aftercare.

Qualifications:

• Strong functional PM with Global Markets experience – Exposure to Equity Derivatives Trade Processing Systems implementation would be a key criteria

• Transversal front to back project implementation experience – Exposure of referential, trade booking, settlement, Reporting, Regulatory reporting, accounting, group reporting chains

• PM expertise managing large transversal IT programs > 2-3 Mi euros in budget is mandatory

• Minimum 12 Years of Project Management Experience.

Technical Requirements:

• Ability to understand transversal architecture in a Capital Markets context

• Basic technical analysis skills on systems interfacing, identify gaps and propose resolutions

• Knowledge on Trade life cycleAbility to work with stakeholders across geographies

• Previous experience in working in Matrix organizations

Registration No: R24122499

Scott Thompson - EA Licence No: 18C9146

Responsibilities

• Ensure the successful implementation of the business strategy, responsibilities, services and deliverables
• Monitor programme reporting and assist the team in reporting to senior management and stakeholders
• Establish frameworks and standards for programme and project management manage and compile programme related financial and KPI information oversee project costs and ensure finances are well managed
• Provide and maintain a capacity planning and resource tracking service across the programme
• Planned track financial reporting whilst ensuring that the programme and projects adhere to the agreed budget
• Ensure cross-programme dependencies are managed and the dependency log is accurately maintained
• Coordinate project closure to distil good practice and ensure lessons learned are logged
• Build cohesion within the team and motivate team to produce quality work
• Define and embed project control and governance
• Provide Project planning, milestone management, scope management, resource forecasting
• Financial Management; change management across the project portfolio
• Prepare regular status reporting for the engagement leadership

Requirements:

• Proven track record for planning, executing, controlling and closing projects
• Experience of managing the complete lifecycle of a project with teams of 5 to 25 people
• Experience of project management using AGILE methodology (or equivalent) for medium to large sized projects
• Strong skills in creating and maintaining project and programme plans, including risks, actions, issues, dependencies
• Highly efficient in resource planning and tasks assignment
• Knowledge of benefits and dependency mapping, risk management and resource planning
• Highly proficient IT skills in Word, Excel, PowerPoint, and MS project
• Excellent written/oral communication skills for reports and presentations.
• Diplomatic ability to influence others at all levels of the business
• Strong and demonstrated ability to build lasting relationships with key stakeholders
• Ability to competently mediate disagreements and negotiate agreeable resolutions
• Experience of Programme and project level financial management
• Experience of defining and delivering benefits realisation for projects and programme

Key Responsibilities:

• Manage end-to-end delivery of projects
• Oversee design, engineering, installation, and maintenance phases of projects
• Coordinate with technical teams for implementations and upgrades
• Maintain proper documentation and reporting systems
• Lead project planning, risk assessment, and resource allocation
• Manage client relationships and maintain high service levels
• Coordinate emergency response protocols when required
• Ensure adherence to safety protocols and maintain zero-incident standards

Required Qualifications:

• Bachelor's degree in Electrical Engineering, Power Systems, or related field
• Minimum 5 years of project management experience in power systems or critical infrastructure
• Strong technical background in UPS systems, power protection, and infrastructure solutions
• Experience with mission-critical facilities and data centers
• Professional certification in Project Management (PMP/PRINCE2)
• Knowledge of power protection systems and green energy solutions
• Understanding of maintenance and testing & commissioning procedures

License No: 11C3510 / EA Reg ID: R2198337

Direct Responsibilities:

• Define the project scope, objectives, and goals
• Estimation and budget follow-up
• Preparing task list with schedule and identify the risks
• Assigning tasks to team members, overseeing the work, and managing the issues.
• Understand the release process and tools and follow the bank standards and policies
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, managers, and subject matter experts.
• Be the liaison between the business units, technology teams and support teams
• Follow-up on delivery from contributor as well as own development team.
• Make sure methodology and processes are respected
• Produce clear and comprehensive status reports
• Produce Steering Committee documents and present to Sponsors
• Understand user’s requirements/concerns
• Ensure good quality of the documentation
• Coordinate with multiple Technical teams, Infrastructure and testing teams to deliver the projects

Specific Qualifications:

Good to have

• Knowledge on Credit Risk

• Financial Instruments
• Rating for Financial Instruments and Rating Agencies
• Derivative products: FX Forwards, FX Options, Equity Options
• WM products like Credit Lines, Loans etc.,
• Regulatory

• Knowledge on Financial Instruments :

• Different types of instruments
• Referential data
• Prices, Ratings, Exchange rates, Money Market rates
• Underlying assets, Indices

• Knowledge on Agile/Scrum Practices

We are seeking an experienced HR Manager to oversee all HR operational functions. The ideal candidate will have a strong background in managing payroll processes, recruitment, employee relations, and compliance while ensuring smooth and efficient HR operations.

Key Responsibilities:

• Manage the entire payroll process, ensuring the accurate and timely payment of wages, bonuses, commissions, and deductions.
• Supervise the day-to-day HR functions, ensuring operational efficiency and streamlined processes.
• Lead recruitment and staffing efforts, ensuring the plant is appropriately staffed to meet production objectives.
• Serve as the primary contact for addressing employee concerns, resolving conflicts, and ensuring fair and consistent resolution.
• Oversee the performance appraisal process, ensuring timely and effective evaluations.
• Manage compensation and benefits programs, ensuring alignment with company policies and legal compliance.
• Ensure compliance with all legal regulations, including wage and hour laws, work permits for foreign workers, safety standards, and employee rights.
• Identify training needs and develop programs to enhance skills, safety knowledge, and performance across the plant.
• Oversee the management of HR data, ensuring the confidentiality and accuracy of employee records within the HR Management System (HRMS).

Qualifications:

• A Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 5-7 years of experience in HR operations, with at least 3 years in a leadership or managerial role.
• Strong knowledge of payroll systems, tax regulations, and compensation & benefits management.
• In-depth understanding of HR best practices, labor laws, and the unique HR needs within a manufacturing environment.
• Exceptional communication, interpersonal, and conflict resolution skills.

"Sanderson-iKas" is the brand name for iKas International (Asia) Pte Ltd, a company incorporated in Singapore under Company UEN No.: 200914065E with EA license number 16S8086.

Website: www.sanderson-ikas.sg

• Attend and actively participate in weekly Food and Beverage meetings, and respecting the confidentiality of issues which are discussed in the meetings.
• Managing the services/standards of food and beverage within the restaurant.
• Anticipate the volume of our business by considering the hotel occupancy and community.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guests’ satisfaction.
• Ensure that the beverage stocktaking is done in a correct and efficient manner towards the end of month.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and hotel standards and programs.
• Ensure that the customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the overall achievement of department customer service goals.
• Responsible for staff development and training programs.
• Ensure proper cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant / bar and room service;
• Regular liaison with Engineering, ensuring that maintenance requests are completed quickly, managing guest needs as a priority.
• Coordinate between restaurant and other departments to ensure that preparations for the restaurant operations have been made.
• Assist in the preparation of monthly restaurant reports, key performance indicators and action taken to keep on targets/track.
• Provide management and guidance of outlet ambassadors, namely Restaurant Supervisors and Executives.
• Ensure constant liaison with other departments for special requests.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
• Strive to implement the Sofitel Vision and demonstrate active use of Sofitel Values.
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
• Any other such duties that may from time to time be assigned by the Director of Food & Beverage.

As a Sales Manager, you will be responsible for maintaining and expanding the company’s client base by developing strong customer relationships and utilizing various sales methods.

You will also collaborate with the Weaver Project Team to ensure successful project delivery and constantly seek new opportunities to increase sales through innovative strategies.

Key Responsibilities

As a Sales Manager, your primary responsibilities include, but are not limited to:

1. Maintain existing client relationships and identify potential clients.
2. Contact potential customers to develop customer relationships and sales.
3. Develop new sales market and increase sales through a variety of methods.
4. Researching trends and creating new opportunities to increase sales.
5. Collaborating with the Weaver Project Team to ensure the project is successfully delivered with high satisfaction within the timeline.
6. Maintaining a comprehensive understanding of products and services, as well as developing new innovative ways to serve businesses.

Qualifications

As a Sales Manager, we require candidates who possess the following skills and qualifications:

1. A Bachelor’s degree is preferred.
2. Proven sales experience in a related product or service.
3. Excellent communication and presentation skills, as well as the ability to express technical and non-technical concepts clearly and concisely, are required.
4. Expert knowledge and understanding of the service and product, as well as the ability to innovate new ways to serve customers.
5. Excellent organisational skills and the ability to set priorities to achieve goals.
6. An innate desire to succeed and take the initiative in your role.
7. Strong organisational skills and the ability to work under pressure in new environments.

Programme Manager

Job Description & Requirements

Our client is looking for a motivated individual to be part of the team to drive programmes to support the growth and development of their SME members. This includes implementing strategies to promote and foster greater awareness and advocacy of programmes to the industry.

Ideal profile:

Someone that is forward-thinking and creative and has the desire to achieve desired outcomes and goals.

Job Responsibilities

Reporting to the Executive Director, the primary responsibility of this role is to develop, administer and deliver the programmes.

He/she will be needed to work closely with stakeholdersto assess and identify capability development needs and plays a key role in developing and ensuring that the programmes are well supported.

- Assessing industry landscape and SME members’ needs.

- Develop and evaluate programme effectiveness.

- Manage operations and administration.

- Identify collaboration opportunities.

Job Requirements

- Possess at least 3-5 years of relevant working experience driving or involved in transformation initiatives, change management or

organisational development.

- Experience in areas of strategic planning and outreach.

- An idea generator, open to experimentation, and with a strong track record of translating ideas to implementation and results.

- Excellent qualitative, quantitative, and problem-solving skills

- Demonstrated ability to manage and work with tight timeline, and solutions-oriented with multi-tasking capabilities.

- Excellent oral and written communication skills.

- Proactive and possess the drive and resourcefulness to introduce and implement new ideas, processes and procedures.

- A collaborative mindset with the ability to bring various parties together to achieve a win-win outcome.

- Strong individual contributor who can lead and work with others in project teams.

Interested applicants, please send us your latest resume and kindly indicate your present/expected remuneration as well as availability period.

Thank you.

Warmest Regards

Joseph
Principal Consulting/Senior Recruitment Manager
Registration No.: R1104069
FA Search Pte Ltd
Licence no: 07C4794
120 Robinson Road #15-01 Singapore 068913

Email: [email protected]