Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

We are seeking a Regional Sales Manager who will oversee and elevate the overall sales and marketing strategy for Heveya® across our key markets, with a primary focus on Singapore.

This role is integral to shaping the direction of Heveya®’s sales and marketing efforts, ensuring alignment across teams, and inspiring growth across the region.

How You Will Contribute:

Sales Leadership

• Lead, inspire, and motivate the sales team to meet and exceed ambitious sales targets consistently.
• Develop and implement innovative sales strategies that enhance conversion rates and drive in-store and online revenue growth.
• Act as a hands-on motivator, fostering a positive and high-performing sales culture through guidance, training, and recognition.

Marketing Alignment & Direction

• Collaborate with the global marketing team in Bali to ensure cohesive strategies across all regions.
• Guide and oversee Singapore’s marketing efforts, aligning them with the overall vision and plans for 2025.
• Identify opportunities to bridge communication between marketing and sales teams for seamless execution of campaigns and promotions.

Operational Oversight

• Ensure a superior customer experience by upholding high service standards and creating an inviting retail environment through effective visual merchandising.
• Oversee staff training programs, coaching individual team members to enhance their skills in product knowledge, sales, and customer service.
• Conduct regular performance reviews and strategy meetings to identify areas for growth and improvement.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

This position supports global and local marketing campaigns by implementing digital sales, marketing, and logistics strategies across all of Bacha Coffee’s online marketplaces. The objectives include driving net sales while maintaining luxury market positioning. This role requires understanding of online marketplace platforms, branding, digital marketing, performance marketing, and knowledge of online luxury retail and digital platforms.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position will assist with the conception of campaigns, and management of online marketplaces, and has primary working relationships with the Design, PR, Marketing, Social, Operations, IT and Warehouse teams, as well as staff with similar roles within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (enablers, advertising etc.) as well as customers from online marketplaces.

Responsibilities

• Assist in the development and implementation of creative marketing plans aligned with the corporate strategy and brand image, across multiple marketplace platforms.
• Collaborate closely with internal and external teams including design, marketing, PR, social, to develop and implement marketplace related collaterals and plans.
• Maintain and develop good relationships with marketplace partners and stakeholders through regular contact.
• Manage project timelines of each marketplace campaign and new marketplace launches
• Ensuring marketing standards in each marketplace are adhered to and that marketing/design guidelines are respected by partners and marketplaces
• Working closely with the digital warehouse team and supporting the team on order fulfilment for self-run marketplaces
• Handling day to day paperwork and liaising with Finance, Warehousing, 3rd party couriers
• Assist in shipment tracking to ensure flow in self-run marketplaces
• Providing support to all internal teams in relation to relevant marketplaces
• Updating internal stakeholders, local and international marketing databases on a needs basis
• Continuously monitor, conduct regular reporting and data analysis to understand specific marketplace performance, identifying areas for improvements and optimisations.
• Stay updated, and sharing market trends, best practices and innovations, proposing ideas and initiatives and new marketplace potentials

Requirements

• Bachelor degree in Business, Marketing, eCommerce or a related field
• 2 – 4 years of proven experience in marketplace management, with track record of success in driving gross merchandise value GMV growth.
• Strong communication and interpersonal skills, with excellent command of English
• Proficiency in a second language is preferred.
• Meticulous, adaptable, creative thinker who can work independently in a fast-paced environment, managing multiple projects simultaneously
• Understanding of online marketplace platforms such as Amazon, Tmall, Lazada etc., including tools, technologies and best practices.
• Results-driven and able to work under pressure
• Experience working in the luxury industry would be a plus
• Problem solver, with strong time and project management skills
• Positive character who is able to pivot across multiple tasks

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

We are looking for a motivated individual to be part of an established award winning and creative architectural practice.

The Requirement

• Minimum of 5 years working experience in an architectural practice with a variety of project experience
• Polytechnic Architectural Diploma or equivalent
• Good up-to-date knowledge of Singapore Planning and Building Regulations
• Good computer AutoCAD and 3D BIM softwares (Revit, Sketchup etc)
• Able to operate independently to prepare drawings for Authority submission, tender and construction purpose by using BIM and conventional AutoCAD softwares
• Able to take charge of relevant authorities’ submission
• Possess a proactive attitude and a team player
• Only shortlisted Candidates will be notified.

Responsibilities

· Deliver exceptional service and support to all members.

· Develop and implement effective membership strategies that increase membership growth and member engagement, retention and satisfaction.

· Administer membership welfare schemes.

· Collaborate with senior leadership to align membership strategies with the organisation's broader objectives.

· Prepare membership reports for senior leadership on membership performance, trends, and opportunities for improvements.

· Stay updated on industry trends and best practices to ensure the membership services division remains innovative.

· Travel when necessary for overseas assignments.

· Other duties that the role may require.

Qualifications:

· Education: Minimum diploma in any field

Knowledge and Skills

· Strong understanding of membership programs, loyalty strategies and member engagement techniques.

· Proven track record of managing and developing teams to achieve high performance.

· Exceptional communication, problem-solving and interpersonal skills.

· Ability to think strategically while focusing on day-to-day operations and results.

· Ability to work independently and collaboratively, meeting deadlines and managing multiple tasks.

· Proficiency in MS Office and CRM systems.

· Adapt to working in a fast-paced environment.

Location: Singapore/ Chinatown/Outram Park

Job Description

1. Reporting to the Vice President, Human Resources, this generalist role will be responsible for managing the full spectrum of HR and end-to-end employee lifecycle processes.
2. Partner Business Units to advise stakeholders and support in HR matters, such as manpower planning and budgeting, recruitment, remuneration, performance and talent management, learning and development, disciplinary and grievances etc.
3. Support in developing, reviewing and updating of HR policies. Keep abreast of HR regulations and best market practices, to recommend enhancement of practices and streamlining of processes.
4. Plan and lead in driving employee engagement programs and events to promote a positive and inclusive workplace culture.
5. Oversee the assessment of learning and development needs, and administration of training budget and course registrations.
6. Lead in HR System and maintain accurate HR reports, records and documentation. Conduct data analysis to identify trends and insights to support decision making and reviews.
7. Lead and manage office administration, which includes office planning, employee travel management, procurement of office stationery, equipment and other supplies etc.
8. Support in other relevant duties as assigned.

Job Requirements

• Degree in HR, Business or related discipline.
• Minimum 7 years of relevant experience. Prior experience from public sector will be an added advantage.
• Well-versed with Singapore Employment Act.
• A team player with strong stakeholder management, problem-solving and communication skills.
• Proactive, resourceful and ability to prioritise effectively.

Job Posting: Operations Manager/ Spa Manager

Position: Operations Manager
Location: Bedok North, Singapore
Salary Range: SGD 5,000 to SGD 8,000 (based on experience and qualifications)
Work Type: Full-time

About Us:
TGK Beauty is a premier beauty salon specializing in facial treatments, waxing, hair spa services, and wellness massages. We are committed to providing our clients with top-notch services in a serene and professional environment.

Key Responsibilities:

• Manage day-to-day operations of the beauty spa to ensure smooth and efficient functioning.
• Supervise and lead a team of beauty professionals, ensuring high service standards and team collaboration.
• Develop and implement marketing strategies, including digital marketing campaigns, to enhance brand presence and attract new clients.
• Conduct live streaming sessions on social media platforms to promote services, engage with customers, and build brand awareness.
• Maintain inventory, oversee scheduling, and ensure compliance with safety and hygiene standards.
• Foster excellent customer relationships, addressing client feedback and ensuring a positive experience.

Requirements:

• Minimum of 3 years of experience in managing a beauty spa that offers facial treatments, waxing, and hair spa services.
• Proven expertise in conducting live streaming and utilizing social media for marketing purposes.
• Strong knowledge of digital marketing tools and strategies.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple responsibilities.

Benefits:

• Competitive salary commensurate with experience.
• Opportunity to work with a dedicated team in a growing beauty salon.
• Career development opportunities.

How to Apply:
Interested candidates are invited to send their updated resume through job portal

This is a 9-months contract role, the ideal candidate should have experience in both commercial and the big 4.

As a member of the Corporate Tax team located in Singapore, the International Tax Manager will primarily be responsible for managing tax planning, compliance and controversy in the region. This will involve driving tax initiatives and technology, reviewing tax processes, helping with tax audits in the region and supporting the business teams in tax matters. This role will collaborate and work closely with the indirect tax team, accounting and other finance and business functions.

Responsibilities

• Maintain oversight and co-ordination of tax compliance activities outsourced to external service providers in the Asia Pacific region, including the review of tax returns and tax forecast calculations, as well as technical analysis in support of statutory audit
• Ensure transfer pricing obligations (e.g. documentation) are fulfilled under local transfer pricings laws and regulations
• Provide tax advisory and project management support on ad hoc tax projects as assigned. This can include tax treaty applications and responding to internal and external tax queries
• Assist and manage tax audits in the region
• Integrate processes and technologies to enhance efficiency and quality of tax processes
• Work with the Head of Tax to support the business teams in any tax issues
• Establish a strong relationship with the regional business teams, finance, legal and policy leaders to share tax views and information

Requirements:

• Bachelor's degree in Accounting or Law
• 10 to 15 years of relevant APAC tax experience – tax compliance, transfer pricing, tax advisory and tax controversy
• Strong analytical, organization, documentation, research and project management skills
• Ability to simplify and communicate complex business / tax information
• Ability to work as a team and interact with personnel at all levels of the organization (including cross-border teams)
• Highly organized, self-motivated, meticulous, and ability to work independently in a high-pressure environment

Job Summary

We are seeking a Senior Manager - Application Support responsible for overseeing the day-to-day operations of the application support function, ensuring that all enterprise-level applications run smoothly, securely, and reliably.

Mandatory Skill-set

• Bachelor’s Degree in Computer Science, Information Technology or other related fields;
• 8+ years of relevant experience in leading and managing application and support teams;
• 5+ years of experience in Linux administration, Kubernetes, and Nutanix environments;
• Experience in Linux operating systems (e.g., Red Hat, Ubuntu);
• Proficiency with Kubernetes (e.g., deployment, scaling, monitoring);
• Familiarity with Nutanix architecture and management;
• Knowledge of containerization technologies (e.g., Docker);
• Understanding of networking, security, and storage solutions;
• Good team player with go getter attitude;
• Experience in contract and vendor management;
• Excellent leadership and people management skills;
• Strong problem-solving, analytical, and decision-making abilities;
• Analytical and strong resource management;
• Excellent communication and interpersonal skills to engage with stakeholders effectively.

Desired Skill-set

• ITIL v4 Foundation or Practitioner certification.

Responsibilities

• Supervise, mentor, and develop the application support team to meet business objectives;
• Oversee the resolution of application-related incidents, ensuring prompt root-cause analysis and recovery;
• Direct L2 and L3 teams to enhance application stability, performance, and reliability;
• Mentor L2 and L3 teams to upskill and strengthen;
• Assign tasks, monitor performance, and ensure the team adheres to SLAs and support protocols (24 x 7);
• Ensure proper monitoring of application performance and availability to preempt issues;
• Spearhead the teams to continually improve the end user experience and customer satisfaction;
• Champion high levels of IT service and support in projects by developing a strong understanding of how projects may impact service areas, and planning measures to minimize such impact;
• Identify areas for improvement in application support processes and implement best practices;
• Lead initiatives to optimize application performance and reduce recurring issues;
• Manage vendor performance through service level management and business engagement;
• Support the assessment of the potential operational impact resulting from any regulatory changes or legislations which impacts business compliance arrangements, procedures and processes;
• Evaluate current policies and controls, and suggest improvements to enhance internal frameworks and processes;
• Offer full support on internal/external audit and compliance related activities.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Summary

Lead the team to provide safe, high quality, efficient and cost effective care is deliver to residents and their families

Job Description

• Oversee the team of registered and enrolled nurses, nursing aides, healthcare assistants and healthcare attendants. This may include oversight of multi-disciplinary care providers such as occupational therapists, physiotherapists, medical social workers and others

Quality and Patient Safety

• Responsible for compliance of all nursing standards as stipulated by Ministry of Health (MOH) and Singapore Nursing Board (SNB)
• Lead quality assurance activities to monitor and evaluate the quality and appropriateness of nursing care. Ensures quality audits are planned and conducted periodically. Follow up with areas for corrective improvements
• Promote evidence-based practices or nursing care delivery
• Ensure written policies and procedures and work process are available and up to date to guide the nursing care delivery

Care Delivery

• Ensure the smooth transition of residents from acute to chronic care and back to the community, where possible
• Direct care of the residents to ensure compliance to standards

Staff Resource

• Ensure appropriate skills mix and adequate manpower resourcing for all shifts and types of services.

Staff Development

• Direct and facilitate staff development, skills and competency upgrading through various opportunities. These may include formal education, in-house training or approved online learning programmes
• Guide orientation/induction programmes and preceptorship for all new staff
• Support the Director of Nursing in nursing home management and deputizes in her absence

Job Requirements

• Advanced Diploma / Degree in Nursing
• At least 4 years of clinical or management experience as Nurse Manager
• Nursing Home experience preferred
• Registered with Singapore Nursing Board (SNB)
• Basic Cardiac Life Support (BCLS) certify
• Working Days: Monday - Friday, Saturday once a month based on rostering

The Role

The successful candidate will lead the planning and implementation of future-enabled enterprise architecture projects for JRI Singapore, and APAC region including Singapore, aligned to requirements of SMBC, in cooperation with Tokyo Head Office, the current product owner.

He/she will work closely with stakeholders mainly from Japan Head Office, end users, system development depts, company back-office depts, vendors and establish effective and efficient collaboration.

Job Responsibilities

• Lead, manage and implement end to end identified future enabling projects through technical/functional/operational design and maintenance of IT Infrastructure according to the Company’s project governance framework.
• Contribute to the development of overall End User Computing Services, Server platform (Dynamics, DevOps, Dev Servers and Windows domain environment), L2/L3 network and WAN.
• Plan for IT security measurement in the office, collaborating with Japan Head Office security department and CCoE (Cloud Center of Excellence).
• Plan and lead IT system implementation projects which involve variety of the IT and non-IT department located in Tokyo and Singapore to enhance the banking IT capability from regional perspective.
• Organize and facilitate project budget/cost related matters with proper understanding of differences between Singapore and Japan accounting policy. (IFRS/SFRS v.s. JGAAP).
• Provide timely escalation and resolution of major issues to Management and Head Office teams.
• Work closely with business depts and other stakeholders to understand business and IT operational requirements, translating them to technical requirements.
• Partner with planning dept to ensure alignment of all company platform’s architecture processes, standards, strategies and roadmap with that of JRI and SMFG Group.
• Collaborate with Japan Head Office to establish internal control in which an entity is managed and governed.
• Prepare and present regular project reports and documentations.
• Prepare and put forward budget plans for identified project initiatives, influencing, and negotiating with Head Office to obtain support for them.
• Ensure project status and progress are communicated to stakeholders and IT teams in a timely and concise manner.
• Work out full-scaled and precise proposal with technical solution team, coordinate and communicate resources and define clear roles with all project resources.
• Assume agreed projects that may be assigned from time to time in tandem with business priorities/requirements.

Job Requirements

• Bachelor’s Degree in Information Technology, Computer Science or equivalent with around 5 years of experience in providing IT service to a Financial Institute.
• Knowledge in IT system infrastructure for large number of transaction volumes and/or users.
• VMware certification – Security certifications and CCNA certification are desired for the role.
• ITIL v3 Foundations Certification.
• Microsoft certification – Intune, Microsoft 365 mobility and security, Managing Modern Desktops, Modern Desktop Administrator, MS Azure certification, MCSA/MCSE.
• Proficiency in both English and Japanese is highly preferred as this role needs to prepare reports in Japanese for reporting to Head Office in Japan. This role also needs to present and communicate with stakeholders and counterparts in Tokyo Head Office who mainly communicate in Japanese.
• Experience to handle regional projects which involves stakeholders in Japan.
• Experience in supporting IT End User Service in large organization.
• Proven experience in collaboration and workgroup for project delivery
• Experience in internal control or audit area with a deep understanding of the IT business process and systems.
• Project Management certification (e.g. PMP, PRINCE2) or equivalent experiences
• Knowledge of IT service business for bank or FI.
• Comprehensive knowledge of technologies supporting asset management processes.
• In-depth knowledge on MS 365, Group Policy, AD Trusts, AD Sites and Services, DNS, DHCP, and DFS.
• In-depth knowledge on Microsoft Licensing, SCCM, PC/laptop hardware and software delivery.
• Capability to lead and drive the IT BAU related tasks with good time and stakeholder management skills and experience.
• Proactively socialize with stakeholders and maintain good relationship to steer tasks.
• Possess strong and assertive verbal, written communication skills and presentation skills.
• Ability to work in a fast-paced environment with constantly changing priorities.
• Good bi-directional and collaborative attitude in order to work as a professional in a team.
• Willing to take an ad-hoc project as necessary.

About the Role:

• Organise, co-ordinate and control the FMC team, sub-contractors appointed by the Client and visiting sub-contractors. Collate and manage all technical specifications, O&M documentation, drawings and compile all maintenance programs from all sub-contractor. Track and monitor the maintenance programs by using the appropriate software and spreadsheets;
• Manage emergency and ad-hoc repairs, breakdowns and trouble-shooting. Provide technical support and attendance where necessary and act as an Authorised Person. Manage and act as the co-ordination point between the various subcontractors and/or Vendors appointed by the Client;
• Consolidate and provide technical reports or findings to the Client;
• Oversee the management of the Permit to Work systems;
• Oversee the health and safety management. Ensure Permit-to-Work (PTW) is approved and proper submission of all risk assessment reports by all sub-contractors, including those appointed by the Client, before the works are executed, proper filing of the reports and implement inspection and spot checks to ensure compliance to risk assessment by the sub-contractors;
• Deputise as required for the Director;
• Works management such as preparing monthly progress reports, certification of work completed to the required standard, issue and control of variation orders, etc;
• Assist in the day to day ‘running’ of the Property;
• Carry out periodical and statutory inspections in an agreed format and manner with the Client and provision of management reports thereafter;
• Shall manage customer service related issues, ensure proper response and action items with customers (any tenants / Occupant / staff or members of public) are closed in a timely and professional manner;
• Also be responsible for the office management functions, office support services and administrative support to the client;and
• Any other work necessary for effective operations of the property or as directed by the client

About You:

• Minimally a Diploma in Facilities Management, Building Services or any other relevant discipline
• Has minimally 2 years of experience organizing, overseeing, and manage the FMC team, subcontractors, and maintenance programs using appropriate tools.
• Able to communicate well with internal and external stakeholders

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Job Purpose:

The Sales Manager is responsible for seeking and developing new business opportunities and securing renewal of existing contracts. You are expected to develop strong customer relationships and grow the sales and brands of assisgned brands.

Essential Functions

• Responsible for driving business growth and develop a network of contacts to attract new clients, research new market opportunities and oversee growth projects, making sales projections and forecasting revenue, in line with projected income.
• Responsible to secure new business and maintain repeat customers, potential customers to sell all RTE/RTH’s products and other future food products.
• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
• Identify and engage with potential partners, relevant authorities, industry stakeholders and key decision makers to deliver on new business opportunities
• Generate leads and cold call prospective customers
• Monitors competition by gathering market intelligence and trends, and recommending changes in positioning, services, and pricing strategies
• Cultivate, engage and manage existing customer accounts to secure contract renewals
• Understand the needs of your customers and be able to respond effectively with a plan of how to meet these
• Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business
• Work strategically - carrying out necessary planning in order to implement operational changes
• Prepare sales contracts and follow up on contract by engaging clients by ascertaining the customer's requirements
• Discuss promotional strategy and activities with the marketing department
• Liaise with the finance team, sales and logistics departments as appropriate
• Seek ways of improving the way the business operates

Job Purpose

The role of an Accident and Repair Assistance Manager is crucial in ensuring smooth operations and customer satisfaction in the automotive service industry. Some key purposes and responsibilities of this role:

1. Overseeing Daily Operations: Managing the day-to-day activities of the repair and service department to ensure efficiency and effectiveness.
2. Customer Service: Acting as a primary point of contact for customers, addressing their concerns, and ensuring their satisfaction throughout the repair process.
3. Damage Assessment: Evaluating the extent of damage to vehicles and coordinating with technicians to develop repair plans.
4. Claims Management: Working closely with insurance companies to manage and resolve accident claims, ensuring a smooth recovery process for clients.
5. Staff Management: Supervising and training staff to maintain high service standards and improve overall team performance
6. Documentation and Reporting: Keeping detailed records of all repair activities, customer interactions, and claims for future reference and legal purposes.
7. Negotiation: Negotiating with third parties, such as body shops and suppliers, to ensure cost-effective and timely repairs

This role requires a blend of technical knowledge, managerial skills, and strong interpersonal abilities to handle stressful situations with professionalism and care.

Responsibilities:

1. Manage the workflow, organizing and supervising the Accident Repair team to follow company's SOP.
2. Claims Management as measured through aggressive action plans and overall supervision.
3. Assist in problem solving; provide guidance and training to staff
4. Work closely with other department managers to ensure the efficiency and effective resolution of issues.
5. Good management skills set in controlling cost saving.
6. Review tariffs and negotiate contract terms with service providers and continuously strive to improve the contract terms and conditions in favour of the company.
7. Other adhoc duties as assigned by Management.

Skills Required

1. Technical Knowledge: Understanding of vehicle repair processes, damage assessment, and automotive systems
2. Customer Service: Strong interpersonal skills to handle customer inquiries, complaints, and provide updates throughout the repair process
3. Claims Management: Proficiency in managing insurance claims, including documentation, negotiation, and settlement processes
4. Leadership and Team Management: Ability to lead and motivate a team of technicians and support staff, ensuring high performance and adherence to standards
5. Communication: Excellent verbal and written communication skills to interact with customers, insurance companies, and team members
6. Problem-Solving: Strong analytical skills to assess damage, develop repair plans, and resolve issues efficiently
7. Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines and customer expectations
8. Negotiation: Skills to negotiate with third parties, such as body shops and suppliers, to ensure cost-effective repairs

Experience Required

1. Automotive Industry Experience: Prior experience in the automotive repair industry, preferably in a managerial or supervisory role
2. Insurance Claims Handling: 3 years of experience in handling insurance claims and working with insurance companies
3. Customer Service Experience: Background in customer service roles, demonstrating the ability to manage customer relationships and resolve conflicts
4. Team Leadership: Proven experience in leading and managing a team, with a focus on achieving operational goals and maintaining high service standards

These skills and experiences are crucial for ensuring the efficient operation of the repair assistance department and delivering excellent service to customers.

Qualifications

Diploma/ Degree

The Digital Health Accelerator (DHA) is a collaborative programme spearheaded by A*STAR, Ministry of Health Singapore and the three public healthcare clusters’. DHA empowers innovators to drive adoption and scale market-ready or near-market-ready digital health solutions.

In this pivotal role, you will lead the deployment of cutting-edge digital health solutions at SingHealth. Your responsibilities will encompass comprehensive grant administration support, including strategic planning, panel evaluation, meticulous monitoring, post-award evaluation, and dynamic outreach. Your primary focus will be ensuring the successful implementation of projects awarded under this programme. You will collaborate with diverse, multi-disciplinary teams, working towards the dual objectives of achieving and quantifying significant health outcomes and financial impact. As a crucial liaison between the DHA and SingHealth, you will ensure seamless alignment of resources and provide timely, accurate reporting on project milestones, deliverables, and KPIs to management.

Job Requirements

• Bachelor’s Degree in any discipline
• 8-10 years of relevant experience preferable in deploying software solutions in a clinical background setting and/or with experience in clinical research projects and project management in the areas of process improvement, design thinking or innovation projects
• Knowledge and experience in deployment and integration of digital health solutions, with ability to ensure scientific integrity, submit scientific publications and file intellectual property
• Knowledge and skill in project management, process improvement, improvement methodologies, tools and techniques such as design thinking, lean and six-sigma would be a strong advantage
• Knowledge in ISO 13485 / 62304 standards, medical device regulations and cyber security requirements would be an added advantage
• Team player who can demonstrate strategic and analytical skills
• Possess critical thinking skills and able to think outside of the box
• Adept at handling complex, ambiguous and challenging situations and comfortable with change in a fluid environment and a growing organisation
• Excellent communication (verbal and written) and interpersonal skills
• Ability to work well with project teams and multiple stakeholders with dynamic reporting lines

The Product Management Lead Analyst is a senior level position responsible for the development of product plans, strategies and tactics in coordination with the Product Management team. The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position.

Responsibilities:

• Assist in development and analysis of strategic product roadmaps, product enhancement and development, product launches, and product marketing to gain maximum benefit from each product, as well as review surveys and analyze competitive industry landscapes to identify relative trends, threats, and opportunities for product managers.
• Participate in day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results.
• Execute client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients.
• Provide informal guidance or on-the-job training to new team members.
• Oversee client and competitor market research, develop product innovation roadmap, and assist product managers in addressing fundamental trials of product commoditization to create an advanced set of solutions.
• Contribute to achievement of acquisition targets, product financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans.
• Implement team procedures, client problem resolution, and client management.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of relevant experience.
• Knowledge of marketing, credit, acquisitions, product development, and/or analytics.
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate.
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
• Consistently demonstrates clear and concise written and verbal communication.
• Demonstrated analytical skills.
• Demonstrated problem-solving and decision-making skills.

Education:

• Bachelor’s degree/University degree or Equivalent experience.
• Masters degree is good to have.

Responsibilities:

• Manage and oversee daily operations of Margaret Drive Outlet.

• Ensure sufficient stocks for daily operations both service & kitchen.

• Maintain update records of daily, weekly and monthly revenues and expenses

• Develop optimum operational plans for outlet.

• Utilizes and plan labour effectively to meet budgets while ensuring high quality of service.

• Ensure that all staff provide and delivery service with standard. Handle any dispute with any customer or staff issues which arise during operation hours.

• Create and maintain Standard Operations and Procedures (SOP) for the F&B business, including F&B administration and food safety and hygiene practices.

• Handle and oversee staff record, monthly sales submit reports, handling all supplies invoices & Tally staffs over time and payroll.

This is 1 small outlet,

- Manages and oversee daily operation of 1 outlet

- Small team of staffing

Additional information:
- Fixed salary / commission

Requirements:

• Minimum 3 years of business similar managerial experience, ideally in Café, Bar, Bistro casual environment

• Experience of managing department budgets, stocks and cost control

• Computer literate and with decision making skills

• Leadership quality to motivating staff relations and good customer service skill.

• Able to facilitate and orchestrate resources cross functionally to support business development activities

• Able to work under pressure and with tight deadlines

Administrative Manager Responsibilities:

• Supervising the day-to-day operations of the administrative department and staff members.
• Hiring, training, and evaluating employees and taking corrective action when necessary.
• Developing, reviewing, and improving administrative systems, policies, and procedures.
• Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
• Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
• Collecting, organizing, and storing information using computers and filing systems.
• Overseeing special projects and tracking progress towards company goals.
• Building and expanding on skills by engaging in educational opportunities.

Administrative Manager Requirements:

• Bachelor’s degree in business administration, management, or a related field.
• Experience in a related field, such as management or financial reporting, preferred.
• Exceptional leadership and time, task, and resource management skills.
• Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
• Proficiency with computers, especially MS Office.
• Ability to plan for and keep track of multiple projects and deadlines.
• Familiarity with budget planning and enforcement, human resources, and customer service procedures.
• Willingness to continue building skills through educational opportunities.

HR Manager Responsibilities:

• Consistently recruiting excellent staff.
• Maintaining a smooth onboarding process.
• Training, counseling, and coaching our staff.
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Conducting performance and wage reviews.
• Developing clear policies and ensuring policy awareness.
• Creating clear and concise reports.
• Giving helpful and engaging presentations.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary, and termination procedures.
• Maintaining employee and workplace privacy.
• Leading a team of junior human resource managers.

HR Manager Requirements:

• Bachelor’s degree in human resources management or equivalent.
• Experience in human resources or related field.
• Ability to build and maintain positive relationships with colleagues.
• Experience in educating and coaching staff.
• Experience in conflict resolution, disciplinary processes, and workplace investigations.
• Experience in following and maintaining workplace privacy.
• Ability to give presentations.
• Knowledge of relevant health and safety laws.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.

Responsibilities:

Store Operations & Management

• Ensure all back end systems are aligned for efficient operations.
• Ensure all SOPs are followed, in-line with company wide standards, and provide the proper training and guidance to the team.
• Ensure all team members are trained on all FOH roles and execute them to the set standards.
• Work together with the kitchen team to ensure a seamless culinary experience for the guests.
• Oversee all maintenance works in the store and report upwards anything that is not in working order.
• Manage all store inventory, ensure ordering is in place to avoid outages.
• Set and enforce a cleanliness plan for the store, ensuring the presentation of the venue is always up to company standards.
• Manage, apply and ensure Workplace Safety and Food Hygiene & Safety policies and procedures by team members.

Guest Experience

• Provide an exceptional guest experience at all times and lead the team in doing the same.
• Build long standing relationships with regular guests, being their point of contact for any needs.
• Advocate for the needs of the guests and the guest experience. Push the team, the operations, and the business for constant improvements that will provide meaningful enhancements for the guests.
• Find ways to resolve any guest problems and turn complaints or incidents into memorable guest experiences.
• Manage, apply and ensure brand experience & customer service policies and procedures meet audit requirements.

Team Management

• Manage and oversee Workforce Planning policies for the store, including recruitment of new team members and weekly rostering of the team, in order to enhance existing, or optimize available, resources as necessary.
• Set and communicate clear performance expectations for all team members.
• Provide training and learning experiences for all team members.
• Outline growth plans for team members within the organization.
• Create a positive and fun working environment that encourages professional behaviour, exceptional guest experiences, and staff retention.
• Provide feedback, re-training and performance management as needed to underperforming staff.
• Communicate clearly with the larger management team on all staff matters - both high and low performers, and provide action plans.
• Foster a supportive working relationship with all direct reports.
• Conduct all performance appraisals for the FOH team.

Finance

• Optimise revenue at store level to meet weekly, monthly, and annual revenue targets.
• Oversee all ad-hoc expenses, providing approval and guidance to minimize the need for unforeseen expenditures.
• Manage manpower hours to stay within budget while meeting operational needs.

Communications and Reporting

• Facilitate seamless communications within the store team and between the store team and larger organization.
• Foster good working relationships with all internal and external partners including but not limited to Upper Management, Brand and Merchandising teams, Central Kitchen, Logistics Team, External Vendors, Store Neighbors and Partners.
• Proactively and clearly communicate all necessary information to the store team, ensuring information is not only shared but understood.
• Proactively and clearly communicate upwards, ensuring appropriate information is shared and necessary attention is brought to accomplishments and challenges for the store.
• Ensure all daily store reporting is executed in a timely fashion and according to SOP (end of day reporting, requisitions, etc…).
• Participate, as relevant, in all larger company management meetings.

Requirements:

• Min 6 years of relevant working experience in the F&B industry.
• A natural leader, highly communicative to lead and motivate staff.
• Trained eye for detail and customer-centric.
• Ability to work in a fast-paced environment.
• Fluent in English.
• Computer literate.
• Willing to work on rotating shifts, weekends and public holidays.
• 5 or 6 days alternating work week.

Marketing Manager Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Marketing Manager Requirements:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• At least two years' experience as a marketing manager.
• Proficiency in electronic marketing automation software such as HubSpot Marketing and Bitrix24.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.

Our client, a well-established MNC is seeking for an Assistant Marketing Manager ( Luxury Lifestyle Retail ) - $ 6,000.00 + Attractive Bonuses / MNC / Central Area

Requirements

• Min a Degree in Marketing or Mass Communication or Business or relevant
• At least 4 to 5 years experience providing 360 Marketing function include Advertising and Promotions, Events, Digital Marketing, Social Media, Public Relations, CRM etc
• Experience in dealing with vendors, agencies and medias
• Comfortable to work in a fast pace environment
• Strong communication and writing skill
• Confident and perseverance.
• Independent and team player

Others

• Salary: $ 6,000.00 + ATTRACTIVE BONUSES
• Central area - walking distance from MRT station

Interested candidate can send in your resume (word format prefer) to [email protected]

• Responsible for achieving the stipulated sales target set by company.
• Formulate offline sales strategy, develop, and organize the implementation of a comprehensive sales plan, lead the team to translate the plan into sales results.
• Actively seek out new sales opportunities by identifying and targeting potential customers in the enterprise software market, with a preference for those needing Edutech and Office Automation (OA) systems solution.
• Stay informed about software industry trends, competitive services, and market conditions.
• Create and deliver persuasive sales presentations and proposals to potential customers.
• Build and maintain strong relationships with existing/new clients to understand their evolving needs, address concerns, and ensure client satisfaction.
• Preferred qualifications include 5 years or more of B2B software sales experience, with a proven track record of meeting or surpassing sales targets. Prior sales experience in the Edutech and OA office software industry is desirable.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Must maintain high professional and technical knowledge standard.
• Fluency in English and Mandarin for interactions with Mandarin-speaking clients or staff at the China branch.

Responsibilities

Quality Assurance:

• Overall implementation and maintenance of the Quality Management System (QMS) in compliance with ISO 13485 and 21 CFR 820 standards.
• Ensure all departments carry out due processes and documentation required to ensure conformance to the QMS, including design & development, production and software.
• Conduct internal audits and lead external audit preparations.
• Conduct Management Review, onboarding training for new employees, and company-wide refresher training
• Collaborate with cross-functional teams to address non-conformances, CAPAs, and continuous improvement initiatives.
• Participate in risk analysis and management activities to ensure compliance with ISO 14971.
• Support post-market surveillance and vigilance reporting activities.

Regulatory Affairs:

• Preparation, submission, and maintenance of regulatory documentation for market approvals in regions including Singapore, US, Malaysia, and Australia.
• Monitor and interpret regulatory updates and standards relevant to medical devices.
• Ensure labeling, packaging, and promotional materials comply with regulatory requirements.
• Collaborate with the R&D and manufacturing teams to ensure product compliance during development and production phases.
• Maintain accurate and organized records to support regulatory inspections and audits.

Minimum Skills and Requirements

• Bachelor’s degree in Engineering, Science, or a related field.
• Ability to work independently and cross-functionally with different teams
• Strong organizational and analytical skills.
• Effective communication and teamwork abilities.

Advantageous Skills

• Knowledge or experience with regulatory submissions to Malaysia MDA, Australia TGA, US FDA, and Singapore HSA.
• Familiarity with ISO 13485, ISO 14971, and other relevant standards.

JOB DESCRIPTION

• To develop and maintain, as appropriate, departmental rules for guiding performance of staff.
• Share responsibility with DOE/CE for the supervision of outside contractors working in the hotel.
• Supervise the established guidelines and systems to ensure the most efficient operation at the most economical cost.
• Conduct daily rounds of the Hotel back of the house and public areas, checking every outlet for deficiencies and raising maintenance requests accordingly.
• Instruct and assist when necessary the Plant Supervisor in the chemical testing of all water systems and advise on the proper remedial action.
• Through other departments, attitude and appearance, promote a high level of interaction with the other departments and a high degrees of guest satisfaction.
• Supervise the out sources contractor carry out all mechanical and electrical equipment, fire protection, kitchen equipment, etc. maintenance program to meet hotel and club operation need.
• To ensure that all employees are fully familiar with and have a complete understanding of the hotel’s policies relating to fire, safety, hygiene and health and that these policies are strictly adhered to.

JOB REQUIREMENT

• Bachelor degree or diploma in Engineering.
• Minimum 5 years of experience in a 5 star hotel.
• Sound knowledge in Building Services Engineering and Management.
• Good Command in English.

BENEFITS

• Company Transport / Uniform / Duty Meals / Medical & Dental Coverage provided
• Employee Discount Rate for F&B Dine-In and Hotel Room Stay Globally
• Learning & Development Opportunities and Staff Recognition Awards