You will be part of the Quality Assurance and Testing team in the Clusters & Technology Management Office (CTMO) to support the work of our colleagues at the various agencies thru establishing QA and Testing processes, best practices, implement tools and test automation.

What to Expect:

• Define and maintain QA and Testing processes, including Test Management, Defects Management and Code Quality
• Coach and mentor Government IT Business Analysts and end users on QA and testing processes, fostering a culture of quality and excellence within government IT teams.
• Work with selected projects at government agencies, championing product quality and software testing practices in agile/waterfall project delivery.

How to Succeed:

• Degree in software engineering, computer engineering, electrical engineering, or related discipline.
• Minimum 5 years of experience in establishing test strategies for systems in agile development environments.
• Profound knowledge of various test types, levels, techniques, methodologies, and test automation, with a strong understanding of test-driven development and continuous integration/delivery principles.
• Hands-on test automation experience and the ability to integrate test automation into the Continuous Integration chain.
• Experience in QA Management for the system delivery and Certification in Testing and Software Quality Assurance will be a bonus.
• Organized, methodical, and meticulous in planning, management, and execution, with a strong focus on attention to detail and problem-solving.
• A team player who is self-motivated, proactive, and customer-oriented, with excellent communication and presentation skills.

The Service Quality Associate (SQA)act as the media between internal partners and residents as well as their families. The SQA is to maintain high standards of care and service delivery, promoting residents’ well-being, and ensuring a conducive living environment for residents, through gathering feedback and working with internal partners.

Work Location: Senja Care Home

Client Care Management

• Act as the point of contact to interact and gather feedback from residents and their families to understand their needs and preferences.
• Work towards resolving issues and ensuring a positive outcome for all parties involved.
• Collaborate with internal partners within the care home to ensure a cohesive and collaborative approach to resident care and service delivery.
• Identify and share areas of improvement and provide recommendations.

Training and Activity Management

• Coordinate and deliver in-service talks to residents and staff.
• Encourage residents to participate in activities and events for their health well-beings.

Service Quality

• Monitor and evaluate the quality of care provided to residents by conducting regular assessments, audits and surveys.
• Identify areas for improvement and recommend strategies to enhance the quality of services.
• Implement initiatives to enhance resident satisfaction and improve the overall resident experience.
• Prepare reports for management and regulatory agencies as required.
• Ensure that the care home complies with all relevant regulations, policies, and procedures. Stay abreast with industry standards and best practices to maintain compliance.
• Escalate to HOD or Senior Management Team (SMT) for feedback that warrants immediate attention or has insinuation of escalation to public forum or media.
• Track all visits, feedback, recommendations and report at Vanguard Rehab and Clinical Meeting (VRCM) platform or any other platforms when necessary or required.

Administration

• Maintain accurate records of quality assurance activities, resident feedback, and compliance measures.

Requirements

• Diploma / GCE “A” level / GCE “O” level / GCE “N” level in a relevant discipline
• Possess at least 1 - 2 years working experience in Service Quality function or quality improvement programmes in healthcare or similar setup.
• Those with experience in Nursing Homes and/or long-Term Care Facility would be preferred.
• Ability to interact in at least 2 of the languages/dialects such as Malay, Mandarin or Tamil to communicate with the clients and families.
• Effective interpersonal, engagement and follow-up skills
• Detail-oriented
• Passion for quality and ageing issues
• Good written and verbal communication skills

Salary: S$3,500

Working Days: Monday - Thursday 830am-6pm, Friday 830am-530pm

Location: Chinatown/Clarke Quay

Contract Period: 6 months contract

Job Responsibilities:

• Respond to survey enquiries and escalations via personalized calls and email correspondence
• Assist respondents to complete surveys using approved methodology by explaining survey objectives
• Compile, record and input data collected from completed surveys into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Ensure that KPIs and service levels are met consistently via prompt follow ups
• Work closely with inbound/ outbound Project Experience Managers to develop quality service operational SOPs and processes
• Evaluate and improve current SOPs while setting up new deliverables and SOPs within the operational guidelines
• Drive customer experience centre initiatives including call audits
• Guide the team to achieve the expected behavioral and efficiency standards through coaching to level up on the customer experience
• Root cause analysis to identify triggers for customer dissatisfaction and identify areas of improvement within team
• Perform service recovery and provide pro-active solutions for escalation
  Identify and highlight gaps in service deliverables for continuous improvement
• Provide recommendations on ways to improve productivity and customer satisfaction to achieve highest level of service excellence
• Handle high level email replies
• Analytical thinking process
• Able to organise, identify and/or derive reports using Excel
• Any other adhoc duties

Job Requirements:

• Singaporean
• 2 years and above of call centre experience

How to Apply:

Thank you for your interest in the advertised position. We kindly request that all applications be submitted via our PERSOLKELLY GO App.

To access our PERSOLKELLY GO Jobs App, please click on the following link:

https://sg.go.persolkelly.com/job/apply/5789

EA License No: 01C4394

EA Personnel ID: R1655869

EA Personnel Name: Chua Le Teng, Sherry

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

· Tertiary education in relevant fields is preferred

· Experience in programming in Java / Python / NodeJs is preferred

· Hands-on experience with software testing including automated functional testing tools such as Cucumber, Selenium, Maven, Capybara is preferred.

· Experience doing automation testing in Agile development process will be an added advantage

· Have SQL scripting skills

· Hands-on experience in one or more of the followings is preferred:

• Application exploratory testing and regression test automation
• Application performance testing
• Application security testing

Have relevant knowledge of software QA methodologies, tools, and processes

Hands-on experience with performance testing tools such as JMeter, Gatling will be an added advantage

Certified Software Testing Professional and/or Certified Software Quality Analyst will be an added advantage.

Strong analytical and problem-solving skills

Good presentation and listening skills

Good writing skills

Good communication and interpersonal skills

Team player

Meticulous attention to details

Able to multi-task, take initiative and work independently with multiple stakeholders

Tertiary education in relevant fields is preferred

· Experience in programming in Java / Python / NodeJs is preferred

· Hands-on experience with software testing including automated functional testing tools such as Cucumber, Selenium, Maven, Capybara is preferred.

· Experience doing automation testing in Agile development process will be an added advantage

· Have SQL scripting skills

· Hands-on experience in one or more of the followings is preferred:

• Application exploratory testing and regression test automation
• Application performance testing
• Application security testing

Have relevant knowledge of software QA methodologies, tools, and processes

Hands-on experience with performance testing tools such as JMeter, Gatling will be an added advantage

Certified Software Testing Professional and/or Certified Software Quality Analyst will be an added advantage.

Strong analytical and problem-solving skills

Good presentation and listening skills

Good writing skills

Good communication and interpersonal skills

Team player

Meticulous attention to details

Able to multi-task, take initiative and work independently with multiple stakeholders

Job Description:

• Assist Product Owner, Business Analyst to craft out user story acceptance criteria
• Analyze and decompose complicated software systems, and design a holistic test strategy
• Research emerging technologies and develop test automation framework
• Develop test suites of test scenarios and test cases.
• Perform time-boxed exploratory testing
• Maintain regression test suite in QA nightly build
• Actively refine the smoke test suite in the Development CI environment
• Lead system integration testing with other systems
• Manage user acceptance testing
• Manage defect life cycle, test artifacts, and repository
• Drive continuous improvement in agile testing practices and tools.
• Improve software quality using XP practices such as code review and unit testing
• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

Job Requirements:

• Bachelor’s degree in computer science, Software Engineering, or a related field (Advanced degrees are a plus).
• Minimum of 5 years of professional experience in Software Quality Assurance.
• Proven experience with automation testing, particularly using Cypress for E2E testing.
• Hands-on experience with performance testing tools like Gatling and Autocannon.
• Experience with contract testing frameworks such as Pact.js.
• Proficiency in JavaScript (TypeScript) and familiarity with Go.
• Solid understanding of frontend and backend technologies, including ReactJS, ExpressJS, and Gin-gonic.
• Experience with AWS services, Docker, and Kubernetes.
• Familiarity with CI/CD pipelines using GitLab and ArgoCD.
• Knowledge of relational databases (MySQL, PostgreSQL) and caching solutions (Redis)
• Understanding of REST API, GraphQL API, JWT authentication, and Elasticsearch.
• Experience with logging and monitoring tools like Splunk or OpenSearch.

Job Description:

• Assist Product Owner, Business Analyst to craft out user story acceptance criteria
• Analyze and decompose complicated software systems, and design a holistic test strategy
• Research emerging technologies and develop test automation framework
• Develop test suites of test scenarios and test cases.
• Perform time-boxed exploratory testing
• Maintain regression test suite in QA nightly build
• Actively refine the smoke test suite in the Development CI environment
• Lead system integration testing with other systems
• Manage user acceptance testing
• Manage defect life cycle, test artifacts, and repository
• Drive continuous improvement in agile testing practices and tools.
• Improve software quality using XP practices such as code review and unit testing
• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

Job Requirements:

• Bachelor’s degree in computer science, Software Engineering, or a related field (Advanced degrees are a plus).
• Minimum of 5 years of professional experience in Software Quality Assurance.
• Proven experience with automation testing, particularly using Cypress for E2E testing.
• Hands-on experience with performance testing tools like Gatling and Autocannon.
• Experience with contract testing frameworks such as Pact.js.
• Proficiency in JavaScript (TypeScript) and familiarity with Go.
• Solid understanding of frontend and backend technologies, including ReactJS, ExpressJS, and Gin-gonic.
• Experience with AWS services, Docker, and Kubernetes.
• Familiarity with CI/CD pipelines using GitLab and ArgoCD.
• Knowledge of relational databases (MySQL, PostgreSQL) and caching solutions (Redis)
• Understanding of REST API, GraphQL API, JWT authentication, and Elasticsearch.
• Experience with logging and monitoring tools like Splunk or OpenSearch.

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!I The AppleCare Technologies Quality Engineering has an immediate opening for an Application Quality Engineer to lead advanced testing strategies, introducing innovative QA practices for logistics process flows and partner with freight carriers or third-party logistics providers. Your role is critical in shaping the QA processes, enhancing product quality, and driving the adoption of best practices across the organization. Your technical acumen, leadership through influence, and commitment to quality excellence play a pivotal role in advancing the organization's quality assurance practices in the logistics area and ensuring the delivery of exceptional products.

Description

Are you a passionate and detailed Quality Engineer with expertise in logistics applications? As a key player in our organization, you will be responsible for developing, implementing, and maintaining robust quality assurance processes for SAP EWM, MM, SD, and other logistics systems. Your expertise will involve ensuring thorough test script coverage, facilitating collaboration between cross-functional teams, and analyzing logistics processes to identify improvement opportunities. You will collaborate closely with business stakeholders to align quality objectives and drive business value. Using SAP modules, you will monitor logistics operations, analyze quality metrics, and conduct risk assessments. You will also provide training and support to business users, mentor junior quality engineers, and create comprehensive documentation. With a proven track record in quality assurance and a deep understanding of logistics operations, you will be instrumental in enhancing our customer satisfaction and driving business growth.

Minimum Qualifications

• Extensive experience in quality engineering, within a logistics environment.
• Knowledge of quality management systems, tools, and methodologies
• Ability to work effectively in a cross-functional team environment.

Preferred Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• SAP functional experience in EWM or MM, and experience migrating from SAP R/3 to SAP S/4 HANA.

Job Description:

• Assist Product Owner, Business Analyst to craft out user story acceptance criteria
• Analyze and decompose complicated software systems, and design a holistic test strategy
• Research emerging technologies and develop test automation framework
• Develop test suites of test scenarios and test cases.
• Perform time-boxed exploratory testing
• Maintain regression test suite in QA nightly build
• Actively refine the smoke test suite in the Development CI environment
• Lead system integration testing with other systems
• Manage user acceptance testing
• Manage defect life cycle, test artifacts, and repository
• Drive continuous improvement in agile testing practices and tools.
• Improve software quality using XP practices such as code review and unit testing
• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

Job Requirements:

• Bachelor’s degree in computer science, Software Engineering, or a related field (Advanced degrees are a plus).
• Minimum of 5 years of professional experience in Software Quality Assurance.
• Proven experience with automation testing, particularly using Cypress for E2E testing.
• Hands-on experience with performance testing tools like Gatling and Autocannon.
• Experience with contract testing frameworks such as Pact.js.
• Proficiency in JavaScript (TypeScript) and familiarity with Go.
• Solid understanding of frontend and backend technologies, including ReactJS, ExpressJS, and Gin-gonic.
• Experience with AWS services, Docker, and Kubernetes.
• Familiarity with CI/CD pipelines using GitLab and ArgoCD.
• Knowledge of relational databases (MySQL, PostgreSQL) and caching solutions (Redis)
• Understanding of REST API, GraphQL API, JWT authentication, and Elasticsearch.
• Experience with logging and monitoring tools like Splunk or OpenSearch.

Job Summary

Responsible for management of Asia Quality System, Policies, Programs and Initiatives. Part of the Global Quality Team to maintain global quality system and drive global initiative.

Role and Responsibilities

Quality Systems

1. Supports overall maintenance of quality systems

2. Monitor and reports on the quality performance for Asia Operations such as product quality performance, supplier performance and gaps for continuous improvement to the management team

3. Maintains the Master control and ISO document control system

4. Maintains customer related documents such as Quality Agreement, PPAP

5. Part of the Global Quality Team, to design and implementation of global policies and systems

Quality Policies

6. Ensures effective implementation of all company quality policies

7. Implements ISO and other recognized standards

8. Implements and monitors statistical techniques such as R&R’s to identify opportunities for improvement.

9. Sets, communicates, and implements quality objectives in line with business goals

10. Manage supplier and customer programs (CCAR, ICAR and SCARs) to ensure that complaints are handled effectively and timely.

11. Support and work with different stakeholders on reporting, monitoring and resolution on customer complaints.

12. Support and work with Supply Chain and Operation on supplier quality issues.

Auditing

13. Leads ISO quality standards implementation as Management Representative.

14. Conducts and leads quality audits to specific quality standards.

15. Leads customer related audits

16. Conducts supplier audits

17. Conducts internal audit investigations for product quality and process issues

18. Responsible for ensuring timely resolution to audit findings

Training

19. Provides training for all employees on basic quality and statistical concepts

20. Provides training to appropriate personnel for updates and changes to quality policy

21. Attends relevant external training sessions/courses and shares learning internally

Job Requirements:

• Degree or equivalent experience in a field of study such as chemistry, business, accounting, engineering, etc.

• Certificate in Quality Engineering is preferred.

• Position requires 3-6 years of quality management experience.

• Good experience into customer & supplier audit and able to conduct training

• ISO 13845 experience will be added advantage.

• Demonstrates introductory understanding and ability and with guidance, applies competency in typical situations.

• Able to design quality systems to meet customer expectations and internal needs. New approaches and continuous improvement must be ongoing

• Good interpersonal skills to be able to communicate and collaborate with all stakeholders and deal with situation proactively

• Junior with 1-2 experience in related field can also apply

• Occasionally overseas travel and weekly conference call is required for the role

• This position required to communicate closely with vendors in China.

Mon to Fri 8.30am - 5.30pm

Job Description:

• Assist Product Owner, Business Analyst to craft out user story acceptance criteria
• Analyze and decompose complicated software systems, and design a holistic test strategy
• Research emerging technologies and develop test automation framework
• Develop test suites of test scenarios and test cases.
• Perform time-boxed exploratory testing
• Maintain regression test suite in QA nightly build
• Actively refine the smoke test suite in the Development CI environment
• Lead system integration testing with other systems
• Manage user acceptance testing
• Manage defect life cycle, test artifacts, and repository
• Drive continuous improvement in agile testing practices and tools.
• Improve software quality using XP practices such as code review and unit testing
• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

Job Requirements:

• Bachelor’s degree in computer science, Software Engineering, or a related field (Advanced degrees are a plus).
• Minimum of 5 years of professional experience in Software Quality Assurance.
• Proven experience with automation testing, particularly using Cypress for E2E testing.
• Hands-on experience with performance testing tools like Gatling and Autocannon.
• Experience with contract testing frameworks such as Pact.js.
• Proficiency in JavaScript (TypeScript) and familiarity with Go.
• Solid understanding of frontend and backend technologies, including ReactJS, ExpressJS, and Gin-gonic.
• Experience with AWS services, Docker, and Kubernetes.
• Familiarity with CI/CD pipelines using GitLab and ArgoCD.
• Knowledge of relational databases (MySQL, PostgreSQL) and caching solutions (Redis)
• Understanding of REST API, GraphQL API, JWT authentication, and Elasticsearch.
• Experience with logging and monitoring tools like Splunk or OpenSearch.

Job Responsibilities:

• Assist and support the SEA Quality and HSE Manager in implementing and maintaining Quality, Health, Safety, and Environment systems in Singapore and Australia.
• Ensure compliance with ISO standards and other relevant certifications, supporting auditing processes in both locations.
• Investigate incidents and product non-conformities, promoting the company's incident reporting and management system.
• Control system documentation and procedures for Southeast Asia, including Australia, ensuring consistency with established standards.
• Conduct quality checks and inspections on manufacturing and installation processes for current product range.
• Participate in HSE committee meetings and implement HSE procedures to achieve required safety standards.
• Chair monthly Quality Improvement Programme (QIP) meetings and monitor proper notification filing by SAP users.
• Submit monthly quality reports, including Voice of Customer data, notification workflow, and cost impact analyses.
• Provide training and mentoring to team members on quality assurance systems and procedures.
• Support and maintain Quality and HSE management systems, recommending improvements when necessary.

Job Requirements:

• Qualification in Engineering, Safety, Quality or equivalent
• Minimum 2 years of QA/QC experience in steelwork/machinery manufacturing and HSE management in industrial/manufacturing environments, with construction industry experience preferred
• Proven engagement and consultative skills

Interested candidates please send in your updated resume to Tan Shui Li, Katharine (Chen Ruili)(R1660568) - [email protected]. Please not that only shortlisted candidates will be notified. Thank you for your kind understanding.

Key Highlights

• Contract Duration: 6 months
• Nearest MRT: Stadium
• Salary: $3,500 - $5,000 per month
• Working Arrangement: Monday – Friday (Office Hours)

Responsibilities

• Review and improve the ISO (International Organization for Standardization) documentation for preparation of internal and external audits. Validate that all documents are updated and recorded as per requirements
• Validate documents compliance and document findings
• Oversee the review and digitalisation of ISO forms
• Conduct review of improvements on Workplace Safety & Health (WSH) incidents and recommend improvements
• Review risk assessment plans to comply with the WSH Act
• Prepare PowerPoint on sharing and learning on safety for stakeholders
• Collate data and conduct trend analysis on incident and summons/warning letters etc
• Introduce, review, and revise quality standards and specifications for safe operations, focusing on regulatory requirements for fire safety, water rides safety, and water quality
• Validate that the venues, programmes and major events comply with regulatory standards and safety policies
• Organise training needs analysis and recommend safety trainings for staff and stakeholders
• Coordinate Occupational Health & Safety (OHS) Committee and Senior Management meetings
• Implement work improvement teams in the organization
• Coordinate safety initiatives and campaigns
• Manage data collection and analysis for safety initiatives and quality assurance projects

Requirements

• Diploma and/or Degree in any field.
• Experience in safety management, sports, project management and/or event organization will be advantageous.
• Registered MOM Workplace Safety and Health Officer, SCDF Fire Safety Manager, or BCA Ride Manager, with strong expertise in local safety regulations, risk management, and investigation processes will be preferred.
• Able to communicate in a clear and confident manner, written and verbal.
• Strong team player.

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Wong Xue Ying

BGC Group Pte Ltd

EA License No: 05C3053

Registration No. R22108799

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Training will be provided.

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Job Description

Role: Quality Engineer (QE)

Position Overview:

The Quality Engineer is responsible for ensuring the quality of construction materials, processes, and workmanship throughout a project. This role involves developing QA/QC documents, monitoring site quality control activities, monitoring compliance with standards, and implementing quality assurance procedures to deliver projects that meet contract, client specifications, international standards, and Singapore regulatory requirements. This role is essential to delivering high-quality, durable, and safe civil engineering projects while maintaining efficiency and minimizing risks.

Key Responsibilities:

1. Take part in developing QA procedures as required by the project Quality Assurance Plan.

2. Develop and/or review QC report templates and checklists as per ITPs.

3. Participate in developing quality training materials per project quality requirements and technical specifications. Conduct quality training for subcontractors’ QC inspectors and site supervisors.

4. Conduct regular checks for site QC activities and QC report completion.

5. Cover day-time site inspections for civil works as per ITPs when it is needed by site situations.

6. Take part in project internal quality audits in accordance with project audit procedures to ensure compliance with company ISO 9001 QMS, and Singapore regulatory requirements. Identify non-conformities and work with project teams to implement corrective and preventive actions.

7. Take part in project external quality audits to subcontractors in accordance with project audit procedures to ensure compliance with subcontract, project specifications, codes, and Singapore regulatory requirements. Identify non-conformities and work with project teams to implement corrective and preventive actions.

8. Regularly monitor project KPIs, and ensure out-of-target KPIs are identified and raised to applicable subcontractors for root cause analysis, in the meantime, report to the QAQC manager.

9. Coordinate with discipline engineers, subcontractors, the client, and third-party inspectors to ensure project quality requirements are met.

10. Take part in preparing mechanical completion documents before commissioning.

11. Prepare the Turnover Package (TOP) at the project ending stage.

Work Environment:

Ø Combination of office and on-site work.

Ø Working overtime may be required, and working at a fast pace.

Requirements for the role:

Ø Degree or Advanced Diploma in Civil Engineering or related engineering field.

Ø At least 6 years of relevant Experience in quality assurance (QA) and QA document development in Singapore for civil engineering projects.

Ø Experience in site quality control (QC) related inspection and tests.

Ø Strong knowledge of construction materials, techniques, and standards (BS EN, SS, ASTM).

Ø Excellent quality problem-solving and analytical skills.

Ø Strong communication and interpersonal skills.

Ø Experience in the CONQUAS process.

Ø Certification in Quality Management (e.g., ISO 9001) is a plus.

Responsibilities

• Responsible to establish and oversee Quality functions and strategies, for SCTH cell therapy programs and other provided services, including but not limited to area of quality assurance, quality control, compliance and batch dispositions.

• Responsible in implementation and maintain Quality Management Systems, and to ensure compliance to policies/standards of National Speciality Centres and applicable regulations.

• Drives performance improvement and monitor effectiveness of QMS by identifying, defining and establishing key quality indicators for management reviews.

• Supports cross-functional team in ensuring that the clinical program is conducted and reported according to applicable current GxP, regulations (e.g. FDA, HSA) and standards (e.g. FACT/JACIE). In the beginning phase of project, supports and provides quality oversight to Technology Transfer requirement for clinical trial material production.

• Lead and inspire a strong quality organization by attracting and developing talents, lead implementation of talent development strategies within organization.

• Responsible as the centre’s Quality representative to regulatory authorities and third-party inspections.

• Alerts senior management of significant quality and compliance risks.

• Any other responsibilities assigned by Senior Management.

Requirements

• Bachelor/Master’s Degree, or higher, in Science, Pharmacy, Pharmaceutical Science, or equivalent, with preference of more than 10 years of relevant work experience in Quality Lead role in the pharmaceutical/biotechnology/medical device/healthcare industry.

• Extensive knowledge of quality control, quality management system and validations requirement, preferably with third party customer/supplier or vendor management experience.

• Extensive knowledge in regulations and industrial guidance, and experience with technological transfer.

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Technologies (S) Pte Ltd’s PDPAand e2i’s PDPA.

Job Description:

• Assist Product Owner, Business Analyst to craft out user story acceptance criteria.
• Analyze and decompose complicated software systems, and design a holistic test strategy.
• Research emerging technologies and develop test automation framework.
• Develop test suites of test scenarios and test cases.
• Perform time-boxed exploratory testing.
• Maintain regression test suite in QA nightly build.
• Actively refine the smoke test suite in the Development CI environment.
• Lead system integration testing with other systems.
• Manage user acceptance testing.
• Manage defect life cycle, test artifacts, and repository.
• Drive continuous improvement in agile testing practices and tools.
• Improve software quality using XP practices such as code review and unit testing.
• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply.
• with these policies and guidelines.

Job Requirements:

• Bachelor’s degree in computer science, Software Engineering, or a related field (Advanced degrees are a plus).
• Minimum of 5 years of professional experience in Software Quality Assurance.
• Proven experience with automation testing, particularly using Cypress for E2E testing.
• Hands-on experience with performance testing tools like Gatling and Autocannon.
• Experience with contract testing frameworks such as Pact.js.
• Proficiency in JavaScript (TypeScript) and familiarity with Go.
• Solid understanding of frontend and backend technologies, including ReactJS, ExpressJS, and Gin-gonic.
• Experience with AWS services, Docker, and Kubernetes.
• Familiarity with CI/CD pipelines using GitLab and ArgoCD.
• Knowledge of relational databases (MySQL, PostgreSQL) and caching solutionsn(Redis)
• Understanding of REST API, GraphQL API, JWT authentication, and Elasticsearch.
• Experience with logging and monitoring tools like Splunk or OpenSearch.

Job Summary

We seek an experienced and motivated Software Quality Engineer to join our forward-thinking tech team. In this role, you'll ensure our platform is reliable and meets high-quality standards. This position allows you to work across teams, shaping and implementing advanced QA processes that support scalable, reliable, and innovative solutions

Responsibilities:

Test Strategy and Planning

- Define and lead comprehensive QA strategies, covering all phases of the software development lifecycle.

- Develop, manage, and execute manual and automated test plans, cases, and scripts to ensure thorough testing.

Automation and Tooling

- Lead the development of automated testing frameworks using Cypress, Playwright or any automation tool for end-to-end test coverage.

- Drive platform scalability by implementing performance and load tests using tools like Gatling, K6, or Jmeter.

Quality Assurance

- Perform contract testing to ensure smooth interaction between microservices.

- Lead regression testing efforts for bug fixes and new features to maintain overall quality.

- Oversee the end-to-end testing pipeline, resolving issues promptly to avoid any delays.

Cross-Functional Collaboration

- Work closely with product managers, developers, and DevOps engineers to meet project requirements and deliver high-quality software.

- Contribute to agile team processes, including sprint planning and other ceremonies, with valuable QA insights.

- Coordinate with QE teammates to prepare and lead weekly deployments, ensuring smooth execution.

Issue Resolution and Reporting

- Accurately document, track, and report software defects, conducting root cause analysis as needed.

- Provide timely and detailed reports on QA activities, testing outcomes, and relevant quality metrics.

Requirements:

- Expertise in software quality assurance, with a strong focus on automation testing (e.g., Cypress, Playwright).

- Demonstrated experience with performance testing tools such as Gatling and Autocannon.

- Proficient in JavaScript (TypeScript) or Java

- Familiar with frontend and backend technologies (e.g., ReactJS, ExpressJS, Gin-gonic), as well as cloud platforms (AWS, Docker, Kubernetes).

- Knowledgeable in CI/CD tools (e.g., GitLab, ArgoCD) and relational databases (MySQL, PostgreSQL).

- Solid understanding of REST and GraphQL APIs, JWT for authentication, and search technologies like Elasticsearch.

- Exposure to additional testing tools and caching systems like Redis.

- Experience with logging and monitoring platforms such as Splunk or OpenSearch.

Qualifications

- Bachelor’s degree

- Strong problem-solving, analytical, and communication skills.

Roles and Responsibilities

• Develop and establish quality assurance deliverables and testing framework, including estimate testing scope and time needed based on user requirements, create and maintain test specifications in accordance with changing requirements, throughout development;

• Create and maintain automated test framework using tools such as Cucumber/Selenium to support continuous development and testing, including prepare test environment, create and maintain functional testing scripts in accordance with changing requirements;

• Conduct manual functional / exploratory testing to compliment automated testing, including browser testing and system integration tests with other modules;

• Conduct impact analysis of defect fixes discovered during manual or automated tests

• Validate stories using acceptance criteria, raising defects as needed and work with development team to improve the expected behaviours and test cases;

• Conduct performance and load tests if needed, validate the output and expected outcomes and feedback on improvement required;

• Conduct application performance and security testing if needed, to ensure we have a robust and secured system in place;

• Work with Business Analyst on UAT data preparation and support;

• Work collaboratively with the rest of the technical and business team, including understanding the business/user requirements to facilitate testing, participate in desk-checks to do early validation and verify completeness of story, as well as participate in showcases to demonstrate tested stories;

• Conduct system integration tests with external parties when necessary, validate the output and expected outcome e.g. data to and from external parties’ systems and feedback on improvement requirement;

• Work with DevOps team to establish process for deployment and maintaining CI/CD pipeline

Knowledge and Skills

• Tertiary education in relevant fields is preferred

• Experience in programming in Java / Python / NodeJs is preferred

• Hands-on experience with software testing including automated functional testing tools such as Cucumber, Selenium, Maven, Capybara is preferred.

• Experience doing automation testing in Agile development process will be an added advantage

• Have SQL scripting skills

• Hands-on experience in one or more of the followings is preferred:

o Application exploratory testing and regression test automation

o Application performance testing

o Application security testing

• Have relevant knowledge of software QA methodologies, tools, and processes

• Hands-on experience with performance testing tools such as JMeter, Gatling will be an added advantage

• Certified Software Testing Professional and/or Certified Software Quality Analyst will be an added advantage.

• Strong analytical and problem-solving skills

• Good presentation and listening skills

• Good writing skills

• Good communication and interpersonal skills

• Team player

• Meticulous attention to details

• Able to multi-task, take initiative and work independently with multiple stakeholders

Job Scope:

• Test Planning and ExecutionDevelop, document, and implement comprehensive test plans, test cases, and test scripts.
• Execute manual and automated testing across various platforms, including functional, regression, performance, and usability testing.
• Identify, document, and track defects using appropriate tools
• Work closely with developers and product teams to reproduce, troubleshoot, and resolve issues.
• Quality Assurance ProcessesParticipate in requirements analysis to identify potential testing needs early in the development lifecycle.
• Ensure compliance with quality standards, industry regulations, and company policies.
• Automation and Tool ManagementDevelop and maintain automated test scripts to enhance testing efficiency.
• Select, configure, and maintain testing tools and frameworks.
• Collaboration and CommunicationCollaborate with developers, product managers, and other stakeholders to clarify requirements and ensure alignment on quality objectives.
• Provide regular updates on testing progress, quality metrics, and risks.

Requirements:

• Education: Bachelor’s degree in Mechanical, Electrical, Civil Construction field of study
• Excellent analytical, problem-solving, and communication skills.
• Commitment to work on weekend or public holidays when required

About SHOKZ

As the first bone conduction headset manufacturer in China, Shokz pioneered the foray into patented bone

conduction technology and has built itself as a world-renowned headphone brand with its signature open-ear

design. Utilising numerous patented acoustics and health technologies in areas like bone conduction and other

related acoustic technology, Shokz aims to accelerate the development of their True Wireless Stereo (“TWS”)

series and their bone-conduction hearing aid product line.

Job Scope:

1. Work as a market quality representative in Southeast Asia (Singapore, Malaysia, Thailand, etc.), collecting

quality information of client products (terminal products and POP display racks) through business trips and store

inspections, listing problem points and promoting internal improvement within the company, enhancing user

experience and satisfaction

2. Research the market return data and trends. Establish a product return model to measure the quality level of

the product market, and decompose responsibility for quality issues to each business unit based on physical

analysis to identify improvement opportunities

3. Bridge the gap between consumers and SHOKZ, dive deep into local stores and after-sales processes, identify

improvement & risk points, and promote SHOKZ's development

4. Other assigned tasks.

Job Requirement：

1. Bachelor's degree or above, majoring in science and engineering

2. Having excellent teamwork and communication coordination skills, having strong self motivation, able to flexibly respond to

changes

3. Located in a subsidiary in Singapore, required frequent business trips to Malaysia, Thailand, Japan, South Korea, and other

countries

5. Passionate about learning and sports.

SHOKZ (SINGAPORE) PTE. LTD.

Contact Person：Leon Li（HR Manager）

Email：[email protected]

Offcial Website：http://shokz.com

The Quality Assurance (QA) Specialist supports day-to-day QA activities at a multi-product, cGxP contract manufacturing facility. Key focus areas include Quality Systems, QA Validation and Technical Compliance, Quality Compliance (Audit/External), and Quality Operations. Potential candidates should show proven knowledge of cGMP, strong problem-solving, communication, and collaborative skills.

PRINCIPAL ACCOUNTABILITIES

SQP oversees critical and non critical supplier mainly mechanical parts in. SQP is responsible in leading before and after FAS (First Article Submission) qualify and monitor quality performance of new / existing suppliers and ensure uninterrupted supplies of materials and services. He/ She should be able to foster close relationships with suppliers and partners and be able to communicate their value to the company.

JOB RESPONSIBILITIES

1. Lead and Drive First Article Submission for new and existing supplier

Supplier Quality Professional develop Quality plan such as Process Flow Diagram (PFD), Manufacturing Process Plan (MPP) & Inspection Test Plan (ITP) to new supplier. Perform supplier audits such as QMS, Process and HSE. This will involve visit/audit and assessing their capability and FAI. SQP shall work with Sourcing and Engineering, to engage and educate suppliers/sub-contractors.

2. Lead quality performance review

Worked closely with suppliers, to monitor conduct audit for vendor performance. Conduct in process audit and drive for closure of audit findings and continuous improvement and reduction of COPQ (Cost of Poor Quality). Lead the discussion with the suppliers and ensure timely response is executed to deliver result to our internal customers. Guide Procurement and team for supplier performance review process.

3. Supplier Development.

SQP shall drive for vendor development, identify and develop new special process to meet turnkey objective and reduce leadtime of supplier.

4. Analyse supply market.

SQP shall propose and execute creative ways to improve supplier process which creates financial value to the organization.

5. Maintain good relationship with stake holders and customer/s

SQP maintain good relationship with stakeholders such as Manufacturing, Procurement, Engineering and Quality. Work with cross functional teams in resolution of process and quality issues related to design, application and manufacturing process. Develop quality consciousness and impart application of quality tools such as FMEA, 8D.

6. Develop Product Quality Control Plan

SQP shall also be in charge in developing Quality Control Plan according to the requirements of the customer. He/She shall ensure that required processes and documentations and surveillance points are identified in the QCP. He/She shall liase closely with the customer during development of the new QCP and revision of the existing QCP and its approval (internal and Customer).

7. Customer /Third Party Inspection coordinator

SQP shall manage Customer and Third Party inspection of products/parts. He/She shall ensure that each Quality Control Plan activity which requires surveillance points are monitored and conducted accordingly. He/She will liase and communicate closely with the internal and external customers to ensure that TPI inspections are executed according to the plan schedule.

8. Perform any ad-hoc duties as and when assigned by the superior.

9. All employee of Completion Products Pte Ltd shall observe the highest standards of ethics and integrity in undertaking purchasing activity and act in a honest and professional manner that supports the standing of Completion Products Pte Lts core value.

10. Ensures 5S is implemented in the work area.

11. Adheres company’s guidelines with regards to Safety and Quality.

12. Complies to Company Code of Business Conduct.

13. Support and participate in company-wide or departmental programs such as:

· Total Quality Management, Lean Manufacturing

· Social Activities

REQUIRED COMPETENCIES

1. Must complete minimum training required specified in Employee Qualification and OJT Form No. S 1-026F.

2. Ensures Accountability – holding self and others accountable to meet commitments

3. Decision Quality – making good and timely decisions that keep the organization moving forward. Good decisions that are a mixture of analysis, wisdom, experience and judgement.

4. Customer focus – Building strong customer relationships and delivering customer-centric solutions.

5. Drives Result – consistently achieving results, even under tough circumstances. Results might be quantifiable – measured in terms in P&L, sales growth, customer satisfaction ratings, new product launched. Qualitative result -- an enhanced reputation among customers, a more vibrant brand that attracts customer and employee talent.

QUALIFICATION GUIDE

1. Education : Minimum Degree in Technical/Engineering course preferably Mechanical

Engineering

2. Communication : Fluent both in oral and wriiten English communication

3. Experience : Minimum 5 years of working on the same field . Experience in Oil and Gas

manufacturing is an advantage.

4. Experienced as Internal Auditor or Supplier Auditor is an advantage

5. With API or ISO Certification is preferred

Job Responsibilities:

• Create and maintain automated test cases, test plans and test framework ensuring that they are up to date with requirements and policy changes.
• Create, maintain and improve the automated test framework and test environments .
• Conduct testing on new features and file defects
  Perform various tests such as manual/functional/performance/exploratory tests and support UATs

Assist in resolving production cases
Experience:

• At least 3 years of professional software quality testing experience with hands-on automation
• Strong understanding of testing techniques, risk analysis
  Strong understanding of test-driven development, continuous integration and continuous delivery
• Proficiency in programming languages such as Java or Kotlin. Knowledge of Spring Boot will be an advantage
• Experience with open-source automated testing frameworks such as Cucumber, TestNg and Playwright
• Experience with open-source performance testing tools such as JMeter, Gatling, Locust or enterprise level tools such as HP LoadRunner
• Experience with open-source penetration testing tools such as ZAP, Burp Suite, SQL Map or enterprise level tools such as HP WebInspect, Nessus, CheckMarx
• Experience working in SCRUM teams
  Excellent communication and collaboration abilities
• Proactive, self-driven and motivated

Responsibilities:

Training

• Provide regular training and guidance to the operations team on quality standards and best practices.
• Foster strong learning partnership with stakeholders by supporting stakeholders learning needs with departments' learning strategies.
• Initiate discussions with stakeholders on learning needs analysis and design training programs aligned with departments' learning strategies and organizational goals and objectives.
• Lead the curation of training materials including online resources and external training programmes.
• Lead learning partnership discussions within inter-team based on collated post training evaluation and feedback.
• Document learning resulting from use of the knowledge management systems, report activities and capture information in a systematic manner.

Quality Assurance

• Monitor and evaluate the quality of different service channels, to ensure compliance with organizational standards and guidelines.
• Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
• Develop and maintain quality control policies, training materials, and operational documentation.
• Collaborate with the operations team to identify root causes of process inefficiencies and implement corrective actions.
• Participate in new and improvement initiatives for the contact centre, to deliver above beyond service standards.

Data Analysis

• Analyze evaluation data to identify trends, recurring issues, and performance gaps. Use insights to create targeted reports that highlight areas needing improvement.
• Go beyond surface-level issues by investigating root causes, helping departments understand underlying factors contributing to quality gaps.
• Work closely with the operations team to share analysis results, co-develop relevant training content, and align on measurable goals for improvement.
• Establish initiatives for continuous improvement, supporting a cycle of feedback, action, and reassessment. Develop action plans and follow up with departments on progress.
• Gather additional feedback from TMs and Customer Satisfaction Surveys where feasible, and integrate findings into the quality assurance analysis.
• Conduct regular meetings with the management and operations team to discuss findings, track improvement efforts, and refine the focus for future evaluations.
• Develop a dashboard or regular report system that provides business units with easy access to quality metrics, trends, and improvement status.

Requirements:

• Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI) and strong analytical skills.
• Excellent verbal and written communication skills with an ability to convey data insights in a clear and actionable manner is a plus.
• Strong collaboration skills, with experience working with training or operational teams.
• Demonstrated ability to set performance benchmarks, track progress, and drive continuous improvement efforts.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.

Other Information:

• Monthly basic salary range of $3,000 to $3,200
• 5.5-days work-week including Saturday (on rotation basis)
• Official working hours are from 8.30am to 5.30pm
• Workplace is near Ubi and Macpherson MRT station