Marketing & Content Associate | Fund Manager | New Headcount

Our client, an up-and-coming fund manager with a venture capital (VC) business, and a multi family office setup, is looking to bring in a marketing and content associate. With new funds raised and new investments made, the marketing hire will play an important piece in branding the business, while bringing value for the portfolio companies under the VCs' care.

The marketing associate will be taking the lead for creation and updating of marketing materials and content, which includes update and improvement of firm's existing website, pitchdeck, marketing narratives, to development of video and podcast, which includes filming and editing.

We are targeting young marketing professionals with agency background, or fresh graduates with content creation experience (open to personal or professional). Experienced marketeers looking for fractional gigs will be welcomed. Candidates with a passion towards the wealth and investment management industry will be preferred. This role is open to Singaporeans or PRs only.

Pan & Company Pte Ltd | Licence 18S9074 | R1877899

Funeral Operations Manager

(1 year contract yearly renewable)

Working Day: 5-6-5-6 days including weekend and PH

Working Hours: 8am to 5pm

Location: Geylang Bahru

Salary: Basic $4,500 - $5,500

Duties of Operations Manager:

• Conduct morning briefings and updates, and the delegation of duties to Team Leaders
• Provide budgetary updates to the Finance Department
• Oversee the timely preparation of monthly schedules, i.e. standby, night service
• Oversee and follow-up on the consolidation of feedback from the respective teams as well as families and clients, reviewing the feedback/ complaints received whenever necessary
• Oversee quality control matters pertaining to standards, rituals and customs
• Improve operational management systems, processes, and best practices
• Oversee the review of standard operating procedures (SOPs), forms, templates and lists to ensure operational efficiency in consultation with Team Leaders
• Plan and review compensation actions, enforcing policies and procedures.
• Oversee morale, welfare and health of all operations staff
• Oversee human resource matters together with Team Leaders, including leave approval, overtime and urgent requests (if any).
• Oversee recruitment and personnel interview
• Other ad-hoc duties as assigned by the Managing Director (MD)

Job Requirements:

• At least 5 years’ operation manager experience, comfortable to work in funeral industry
• Candidates with service line operations management experience are welcome to apply
• Requires to work on weekends and Public Holidays
• Advantageous if candidate possesses Class 3/3A driving license

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Manager, Artificial Intelligence of Investments

Job Responsibilities

• Be part of the AIOI team as we explore and develop new AI/ML-driven investment strategies and models
• Develop and test new Machine Learning financial models for new and existing fund products
• Maintain, analyse, tune, and report on existing models used by the AIOI team
• Support the team with trade execution and investment implementation
• Mentor and guide junior team members on development and testing of new models
• Undertake risk and performance analysis of Machine Learning Model’s portfolio output
• Explore new data sets / sources to develop differentiated alpha strategies

Job Requirements

• Relevant university degree – preferably in Data Science, Computer Science or Quantitative Finance disciplines. Additional courses or work experience in these fields will also be considered
• Comfortable coding in Python / SQL
• Keen to pursue a career in ML & Finance, working on projects where you apply your skills into real life applications
• Familiarity with commonly used Machine Learning libraries and financial datasets will be helpful, but can be picked up on the job
• 5 - 7 years of relevant working experience
• Good follow up skills and able to multi-task, meticulous and able to deliver under pressure
• Good communication skills and teamwork
• Fast learner with the ability to think out of the box and provide solutions
• Understanding of economics and finance is helpful but not essential and can be picked up on the job

Other Information:

Lion Global Investors Limited is committed to equal employment opportunity. Our employment decisions are made based on job requirements and qualifications, and regardless of age, race, gender, religion, marital status, family responsibilities, or disability.

Please refer to our Data Protection Policy Statement on how we may collect, use and disclose your personal information. https://www.lionglobalinvestors.com/en/data-protection-policy-statement.html

Please be informed that only shortlisted candidates will be notified.

Role:

Marketing Manager (Jewelry / Sales)

• Singapore Based (Orchard)
• 5.5 Days work per week (9-6pm (Mon to Fri) and 9am to 1pm Saturday, Sunday & PH is off.)
• Degree in Sales & Marketing, Business Administration or related field. + Min. 5+ year working experience in the retail luxury industry, preferable in jewelry field.
• Excellent knowledge of trending social media platforms and good knowledge on computer skills. + Willing to travel
• Career Progression Opportunities

Job Responsible:
Sales:
Developing & Implementing Sales Strategies to achieve company revenue targets
Lead and manage the sales team, providing coaching, training and support.
Responsible for providing quality service to customer & developing a good relationship with customer

Marketing:
Developing & Implementing Marketing Plan
Manage all marketing channels, including digital marketing, content marketing, social media, email marketing and public relations.
Manage company’s website and online presence

#SCR-vicky-wee

✅ Wee Yuan Huan
✅ Reg No: R21100383
✅ The Supreme HR Advisory Pte Ltd
✅ EA No: 14C7279

We are looking for an experienced Digital Strategy and Application Solution Manager to drive digital transformation initiatives within the maritime sector for our client. The ideal candidate will have a blend of technical expertise and project management skills to drive innovative solutions and digital strategies in the maritime sector, ensuring alignment with business goals and technological advancements. Strong leadership, communication, and change management skills are essential as you collaborate closely with stakeholders to deliver impactful digital solutions.

The candidate should have a minimum of 5 years of professional experience. This position offers a unique opportunity to lead strategic IT projects, applying agile methodologies and innovative solution design to optimize operational efficiency and align with business goals.

Responsibilities:

· Provide technical support, troubleshoot issues, and coordinate resolutions for business applications.

· Analyze processes and implement improvements to boost operational efficiency.

· Identify digital needs, document specifications, and align projects with transformation goals.

· Manage projects, ensuring timely delivery within scope and budget.

· Design, test, deploy, and maintain IT solutions while managing stakeholder expectations.

· Collaborate with stakeholders to prioritize application support and digital transformation projects.

· Manage vendor relationships, negotiate contracts, and set performance standards.

Requirements / Qualifications:

· Degree in Computer Engineering, Information Systems Engineering or other relevant disciplines.

· Hands-on experience with BI tools and report development.

· Proficient with project management tools.

· Familiarity with AI/ML technologies and leveraging these tools to enhance business processes and analytics.

· Ability to incorporate AI/ML methodologies to optimize workflows and decision-making.

· Good understanding of maritime business processes, project management concepts, and quality standards.

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills, capable of working effectively with diverse teams and stakeholders.

· Minimum of 5 years of working experience in a similar role, preferably within the maritime sector.

· Proven track record in Business Application Support, BI tools, and managing small to mid-scale projects.

To apply, please send your CV to [email protected].
We regret that only shortlisted candidates will be notified. Thank you for your understanding.

Contract Duration: 12 months

Based Salary: $4,000 - $5,500

Bonus: 1 month end of bonus for every 12 months of completed service

Work Location: Bedok South Road

Work hours: Rotation Shift, 0730hrs to 1648hrs / 1648hrs to 1728hrs, Mondays to Fridays

Roles & Responsibilities

• Develop detailed inspection plans for aerospace components and assemblies, ensuring compliance with customer requirements, engineering specifications, and regulatory standards.
• Collaborate with design and engineering teams to define the most appropriate inspection methods and criteria for new parts, assemblies, and systems.
• Identify and select suitable inspection tools, techniques, and measurement equipment (e.g., CMM, optical, gaging etc.).
• Establish acceptance criteria and tolerances for aerospace products based on engineering drawings, material specifications, and industry standards.
• Create and maintain detailed inspection reports, documentation, and records, ensuring that all inspection activities are traceable and compliant with regulatory requirements.
• Develop inspection records that support traceability and certification, including first article inspections (FAI), in-process inspections, and final inspections.
• Create CMM or Gear Programming for in process inspection and final inspection.
• Ensure that all inspection processes adhere to aerospace industry standards, including AS9100, AS9110, AS9120, NADCAP, FAA regulations, and customer-specific requirements.
• Ensure compliance with safety standards and regulations, ensuring that all personnel are trained and knowledgeable about relevant protocols.
• Support internal and external audits related to inspection processes and quality assurance systems.
• Investigate and perform root cause analysis for any quality issues or inspection failures, using tools such as 8D, FMEA, and Fishbone diagrams.
• Lead initiatives to improve inspection processes, reduce inspection times, and increase the accuracy and reliability of inspections.
• Stay current with the latest inspection technologies, methodologies, and trends in the aerospace industry.

Preferred Skills

• Strong knowledge of engineering drawings, tolerances, and geometric dimensioning and tolerancing (GD&T).
• Proficiency in the use of inspection tools and equipment (e.g., CMM, calipers, micrometers, etc.).
• Strong analytical and problem-solving skills with the ability to perform root cause analysis and propose corrective actions.
• Good working on Quality Management System meeting AS9100, AS9102, AS13100 requirements.
• Competent in Microsoft Office applications.
• Experience to use simple CAD/drawing software, well on engineering drawing interpretation.
• Knowledge of Co-Ordinate Measuring Machine (CMM), and Non Destructive Testing (NDT) will be added advantages.
• Effective communication and interpersonal skills.
• Able to work rotating shifts.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9722

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1111371
Posting Personnel: Tiffany Ong Meng Yen

You will be supporting the day-to-day full spectrum of HR operations and strategic matters which cover employee engagement, employee relations and retention, performance and development management, compensation and payroll management, HR Policies & Procedures, and coaching leaders and managers to deliver people management capabilities to support business growth strategies.

Supporting the HR Manager, you will need to identify and deliver HR strategies to support business goals and drive results with the responsibility for HR functions.

The incumbent is in charge of boosting the Commercial Performance and plays a crucial role in driving revenue and ensuring the hotel’s financial and business objectives are met and everything is financially sound. Here’s an outline of their scope of work:

How your day looks like:

Strategic Planning and Revenue Growth

• Develop and implement strategies to maximize revenue across all departments (rooms, food and beverage, events, etc.).
• Analyze market trends, competitor performance, and demand patterns to adjust pricing and promotions.
• Provide regular updates on sales performance, operational metrics, and financial results.
• Collaborate with the Revenue Management and Sales teams to optimize pricing, distribution, and inventory strategies.

Sales Oversight

• Work closely with the Director of Sales and Marketing to ensure effective campaigns and promotions align with the hotel’s business goals.
• Drive initiatives to attract and retain key accounts and business partnerships.
• Evaluate the success of sales and marketing efforts and recommend improvements.            

Operational Leadership

• Oversee the performance of commercial departments (e.g., Sales, Marketing, Events, and Reservations).
• Ensure alignment between operations and the overall commercial strategy of the hotel.
• Identify opportunities for operational efficiencies that enhance profitability.
• Special projects champion to elevate Guest Satisfaction and improvement of process.
• Act as the General Manager’s representative in their absence, providing strong leadership and decision-making support.         

Financial Performance Monitoring

• Monitor key performance indicators (KPIs) such as RevPAR (Revenue Per Available Room), ADR (Average Daily Rate), GOP (Gross Operating Profit) and occupancy rates.
• Prepare and present regular financial and performance reports to senior management.
• Identify underperforming areas and create actionable plans to address them.

Customer Experience and Brand Alignment

• Ensure that commercial strategies are aligned with delivering an exceptional guest experience.
• Maintain consistency with brand standards while adapting to market-specific needs.

Team Development and Leadership

• Guide and support department heads, ensuring alignment with the hotel’s objectives.
• Mentor and develop team members to build a high-performing commercial team.
• Foster cross-department collaboration to achieve business goals.

Stakeholder and Owner Relations

• Act as a liaison between the hotel management team and stakeholders/owners to communicate performance and strategies.
• Address stakeholder feedback with actionable plans to meet expectations.

Core Skills Required:

• Strong understanding of revenue management, sales, and marketing principles.
• Analytical and strategic thinking skills.
• Excellent communication and negotiation abilities.
• Leadership and team-building capabilities.
• Ability to adapt to changing market conditions and implement innovative solutions.

This role is highly dynamic and central to a hotel’s financial success, blending operational leadership with a focus on strategic growth and guest satisfaction.

How do I deliver this?

Tell it like it is- Authentic, honest, you mean it, sincere, true.

Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Company / Department

Skeiron Logistics manages a fleet of 4 heavy lift / multi-purpose vessels and is focused on providing a complete range of quality ship management services to its customers. More information is available at Company’s website www.skeironshipping.com

Primary Responsibilities

• Responsible for day-to-day procurement related function and ensure that same carried out within allocated budget.
• To source for suppliers and issue RFQ requests as per department procedures.
• Source, select and negotiate for the best purchase package in terms of quality, price, terms, deliveries and services with suppliers.
• Coordinate with suppliers to ensure on-time delivery of supplies to vessels.
• Maintain updated purchasing records/data and pricing using the ERP software.
• To process invoices in the system and if necessary, to follow up with accounts to ensure payment in timely manner in accordance with procedures.
• Ensure competent quality execution of all regular purchasing duties and administrative works.
• Assist and participate in any other technical task as required in the office, mainly filing and up keep of technical reports.

Requirements

• Minimum of 1 year experience in similar job.
• Result oriented individual.
• Proficient in Microsoft Office applications and general computer knowledge.
• Excellent oral and written communication skills.
• Organized & attentive to detail.
• Good interpersonal and leadership skills.

OVERVIEW & IMPACT:

Samsung Electronics Device Solutions is a global leader in semiconductor industry

Our team in Singapore is seeking a talented and committed professional to join the South East Asia (SEA) Logistics team to support our business and operations in Singapore and countries we operate.

This role will be based in our Singapore Regional office and is primarily focused on providing the logistics services and deliverables from Singapore.

Job Description of Logisitics Assistant Manager

Responsibilities: Support on Sales team on administrative work related Customer Master/ AR /RMA credit

Customer Master

• To check the necessary details in customer entry form which fill up by sales team.
• To review sales view to map up the respective division.
• Input incoterm and Tax classification and check the payment term is correct.
• Mapping customer code - Sold to/Ship to and End customer

RMA Credit Manangement

• Generate Return DO, credit notes.
• Download from NERP Return listing to process sales adjustment.
• Verification and liaison with Technical team, Sales team and DSK team.
• Update/ Issue Return PO.
• Verification the credit amount with DSK.

Account Receivable

• Review all SSC-IBM submissions of AR clearing for accuracy.
• Follow up Customers/ AR weekly matching report Dispute - liaise with sales team.
• Review all SSC-IBM upload result after reconciliation.
• Prepare annual AR MBO plan.
• Reconcile weekly forecast fund and actual incoming fund statement
• Reconcile monthly AR statement via ABC system.
• Work closely with SSC-IBM send AR statement using ABC and reconcile to customers' replies.

Reporting

• Verify all scrap location inventory data via NERP.
• Verify and consolidate relevant data and status for Closed & Unclosed Recall/RMA.
• Comparison of current and past month result.
• Submit monthly Scrap/Recall Report.
• Management report (RMA/Scrap credit).
• Compile all relevant sales documents, any correspondence during external audits.
• To support with auditors for sales and RMA aspects.

QUALIFICATIONS & REQUIRED SKILLS:

Requirements:

• A diploma or degree in Supply Chain Management or Logistics or Business Administration
• Minimum 3-5 years of relevant experience in Supply Chain or Logistics industry or function.
• Knowledgeable in local & other countries Customs regulations
• Ability to work independently with high level of commitment and resilient.
• Resourceful, organized with excellent analytical skills; result-oriented mindset; able to work in a fast-paced working environment.

Job Description

As the Software Engineering Manager, you will lead the software development team in delivering robust, scalable, and secure systems for Project WATT. You will ensure technical solutions align with business objectives while mentoring the team, resolving challenges, and collaborating across departments to drive innovation in our mobile electric vehicle charging program.

Responsibilities:

• Technical Leadership: Collaborate with the current technical leadership to enhance and oversee the development of core systems for WATT, the mobile electric vehicle charging program, ensuring high-quality deliverables and adherence to project timelines.
• Code Management: Establish and enforce best practices for version control, code reviews, and documentation to maintain a clean, maintainable, and scalable codebase.
• Data Security Management: Implement and monitor robust security protocols to safeguard sensitive data, including user information and operational analytics, in compliance with industry standards and regulations.
• Team Mentorship: Focus on expanding the team’s technical capabilities, including coding expertise, to drive scalability, reliability, and innovation. Provide technical guidance and professional development opportunities for team members, fostering a culture of continuous learning and innovation.
• System Optimization: Design and implement robust software architectures that align with best practices and industry standards, ensuring scalability, reliability, and performance. Continuously identify and address optimization opportunities to enhance software efficiency and maintain operational excellence.
• Resource Alignment: Strategically assess current and future technical needs, recommending tools, technologies, and resources to enhance development efficiency and team capabilities. Proactively identify and address technical challenges, ensuring project timelines and quality benchmarks are met, while aligning technical goals with overarching business objectives.

Requirements:

• Bachelor's or Master's Degree in Computer Science, Software Engineering, or a related field.
• Minimum of 8 years of experience in software development, with at least 3 years in a leadership or mentoring role.
• Strong coding expertise in full-stack development, including backend systems, APIs, and front-end technologies.
• Hands-on experience with ROS (Robot Operating System), LIDAR, and IoT technologies is highly desirable.
• Exceptional communication skills with the ability to collaborate effectively across teams and with external stakeholders.
• Strong problem-solving abilities and a proactive approach to identifying and addressing challenges.
• Proven ability to work collaboratively in a team-oriented environment and to enhance existing team strengths.
• Familiarity with agile development methodologies and the ability to implement modern software engineering practices.

Reporting to:

Technical Lead

• Experience in both client-side and agency-side roles in a specialist insights capacity
• Proven ability to influence & manage internal and external stakeholders
• Compelling storytelling skills to drive insights to action

About the Opportunity

As the Insights Manager – Advanced Nutrition, you will play a critical role in delivering consumer & customer insight led demand choices & de-risking winning sales and marketing activation across Anlene and Anmum brands.

You will be responsible for shaping consumer & customer category/brand growth drivers and insights that create a clear path to demand and delivering the strategic insight roadmap that solves for key insight gaps for Fonterra to win in consumer brands. Above all else, you will consistently bring the voice of the consumer & customer to the forefront of every decision to drive sustainable behaviour change.

Role Accountabilities

Strategic Insights & Innovation:

• Deliver deep consumer, category, country, channel, and competitive insights into global category, brand, and channel plans.
• Identify key growth drivers and innovation platforms to scale growth across brands, channels, and countries.
• Collaborate with Innovation teams to intersect consumer, market, and scientific/technological signals of change to fuel innovative ideas.

Strategic Insight Roadmap:

• Build and deliver a pipeline of priority insight projects addressing key need gaps.
• Ensure effective storytelling through debriefs and workshops to drive actionability.
• Drive the application of insights across both central and market teams.

Consumer/Customer Closeness:

• Support the ongoing qualitative capture of consumer and customer empathy insights for the advanced dairy portfolio.
• Share the heartbeat of consumers and customers with stakeholders to provide clarity on core customer jobs to be done.
• Collaborate with central and in-market teams to translate insights into prioritized customer improvement initiatives.

Data-Driven Decision Making:

• Build strong relationships with Data & Analytics suppliers to ensure the relevance and evolution of key data products.
• Brief in new business dashboards and analytics application requirements.
• Influence support for building and scaling these initiatives with other teams.

Ad-hoc Insight & Customer Partnership Support:

• Prioritize and deliver ad-hoc insight support requests from central and local sales, marketing, and business development/innovation stakeholders.
• Leverage existing Fonterra tools and platforms to deliver efficient insights.

Business Partner Leadership:

• Partner with Global Anlene and Anmum marketing teams to translate business objectives into audience/segment and portfolio marketing, innovation, and sales choices.
• Ensure advanced dairy portfolio initiatives are built on winning value propositions that address key customer tensions.
• Drive effective sales and marketing activation to outperform competitors.

About You

• Bachelor's degree, ideally in business, management, marketing, or human sciences.
• Minimum 10 years of experience in a large global food business, with experience managing a portfolio across Asian business units.
• Experience in both client-side and agency-side roles in a specialist insights capacity.
• Ability to facilitate insight generation/deployment workshops, building and deploying consumer/customer insight models and frameworks, and strategic plan building or innovation development.
• Proven ability to influence, manage, and facilitate a group of internal and external stakeholders.
• Compelling storytelling skills to drive insights to action.
• Qualitative and quantitative primary research design across various tools and methodologies.
• Expertise in managing multi-country projects and senior cross-functional stakeholder relationships.
• Strong commercial acumen, analytical, numeracy, communication, and presentation skills.
• People skills, including remote collaboration and effective stakeholder management.
• Local and international business acumen, with a deep understanding of Fonterra's strategy and market dynamics.

Our Co-operative

Te Mātāpuna toa takitini

Fonterra’s strength is in the collective.

We are a Co-operative created and owned by Aotearoa New Zealand dairy farmers. Our rich history is built on farming families working together to share the natural goodness of our dairy with the world.

Collaboration, innovation, and passion was the cornerstone of our creation and something we continue to value today through our commitment to care for the land, our animals, and every drop of milk. Our milk creates goodness through nutritious food with safe, quality ingredients that are loved in New Zealand and around the world.

Sport Programme Manager (Healthy Workplace Ecosystem)
Industry: Sports & Fitness Service Provider for Government Agencies, Schools as well as Corporate Companies.

• Working days: Mon - Fri
• Working Hours: 930am - 6pm (On standby to acknowledge messages after working hours when necessary)
• Working location: Ubi
• Salary: $3,500 to $5,000

Requirement:

• Diploma/Degree in any discipline from a recognized institution are welcome.
• To possess at least 2 to 3 years of relevant working experience
• Applicants who can start work immediately or at a short notice will have an advantage.

Job Responsibilities:

• Planning and executing health and fitness activities in workplaces for working adults.
• Conduct regular venue visits/audits
• Content creation for festive/thematic activities
• Maintain close communication with stakeholders
• Ability to work with both in-house and external providers to ensure project success
• Monitor KPIs to ensure delivery of key project outcomes
• Generate monthly report for stakeholders
• Responsible for acknowledging messages in the HWE (Healthy Workplace Ecosystem) Facil group chat, triggering BAP cancellations and informing HPB after working hours.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

This is a permanent position with a large EPC company.

• Formulate sales strategies and conduct sales activities including preparation of proposals covering Singapore and its neighboring markets. The position is expected to formulate specific short-, medium- and long-term sales strategies based on its business and operation policy and drive the sales growth and business performance to achieve our target.
• Collect and interpret market information and regularly report to managements, especially focusing on the opportunities in areas of energy, chemical, life sciences, industrial and urban infrastructure in Singapore, Malaysia, and Thailand.
• Develop and implement measures to explore new business opportunities (new client and new business domain) in our targeted area.
• Identify key issues in business strategy of the company and formulate sales strategies to address them.
• Take operational lead to develop and adjust sales strategies to achieve the financial target of the company.
• Take operational lead to develop and compile proposals by collaborating with relevant divisions/departments of the company while creating the winning strategy.
• Implement measures to explore new business opportunities (new customers and new business domain), as well as build and maintain trusting relationship with new customers, based on the sales strategy.
• Lead negotiations with customers together with project team of the company, including commercial and contract matters. This position is particularly required to handle various types of projects with several stakeholders (both internal and external) and well communicate with our clients and expected extensive knowledge in the business side of the projects.
• Communicate with various stakeholders, including shareholders, partners, relevant government agencies and customers (including existing and new customers) in Singapore and across the region to build and maintain trusting relationships.
• Work together with internal teams to develop proposals including technical idea and solutions to achieve sales targets by ensuring the best possible services and effective communications to clients.

[Job Requirement]

• Bachelor’s degree in any engineering field or business administration.
• Minimum 7 of experience in Oil & Gas and or Life-Science and infrastructure related industry as sales, including more than 3 awarded PJs with a value of 50MMUSD or more.
• In-depth practical knowledge and understanding of contractual practices and contracts in EPC projects.
• Technical and/or engineering knowledges in energy, chemical, life sciences, industrial and urban infrastructure is preferable.
• Excellent interpersonal and analytical skills with the ability to think "outside the box" to solve problems.

As part of PwC South East Asia Consulting's business, we help our clients in solving their most important and challenging business problems. Every day we challenge ourselves to do what matters most for our clients, our people and for the society. We offer the opportunity to be part of a firm that has the purpose of building trust in society and solving important problems, that gives you the opportunity to work with inspiring leaders and talented professionals to deliver outstanding value to our clients in a culture that is diverse, inclusive, collaborative and one that provides exceptional career experience.

About the Team

PwC SEAC’s Digital Transformation Practice’s vision is to create meaningful relationships with our clients by powering the next generation digital enterprise.

The Digital Transformation practice works with our clients to build a legacy of improvement and performance, working with leading enterprise applications including those in the cloud.

Our focus areas on Enterprise Applications are SAP, Workday, Oracle, Microsoft and Salesforce.

About the Role

• Effectively contribute in business process improvement and ERP (SAP S/4HANA) enablement initiatives
• Conduct business needs analysis and identify key business challenges with the client teams and key stakeholders.
• Identify improvement opportunities to achieve clients’ desired business outcomes.
• Define ‘To-Be’ stage of processes, solution application requirement and performance measurements.
• Assist and perform deployment activities and measure achievement of desired outcomes.
• Involve in change for large scale multi-site SAP FICO Implementation (SAP S/4HANA), and other related transformational change efforts, including but not limited to efficiency and effectiveness initiatives; organizational restructurings; organizational capabilities development.
• Support pursuit team with gaining access to tenders, build proposals, win work and deliver projects.

About You

• A recognised Bachelor’s Degree qualification
• At least 8 years' relevant SAP consulting experience in a professional services environment, with a large or boutique consulting firm, or serving as an internal consultant within industry
  Hands-on functional configuration and design experience with SAP Finance/FICO.
• Minimum 5-7 end to end implementation projects experience
• Demonstrates ability as a workstream lead with extensive knowledge and understanding of SAP S/4HANA application-based solutions and proficiency in end-to-end integration with other functional modules e.g. FICO/SD/MM/EWM/PP/TRM/Ariba/SuccessFactors/Concur/SAP Analytics Cloud
• Demonstrates success with identifying and addressing client needs by building, maintaining, and utilising networks of client relationships and community involvement; communicating value propositions; and, preparing and/or coordinating complex written and verbal materials
• Experience in SAP FICO S4HANA Conversion, Implementation, Upgrade, Rollout
• Ability to develop, implement and support complex business processes in an SAP environment
• Strong in problem solving skills and able to understand how business processes work and integrate in multiple technology platforms environment
• Ability to demonstrate strong abilities and/or a proven record of success as a team leader: supervising teams to create an atmosphere of trust; and coaching staff including providing timely meaningful written and verbal feedback
• Foster team collaboration within the workstream and across functional/technical teams
• Flexibility to travel in the region when required

Our client is a well-established food and beverage company.

• Led Area Managers to achieve sales targets and ensure smooth daily operations in compliance with regulations.
• Managed tenant relationships, lease renewals, rental collections, and sourcing for vacant stalls.
• Oversaw financial performance, proposed improvements, and led renovation projects.
• Maintained quality standards and developed teams through feedback and performance evaluations.

Requirements:

• Diploma in F&B/Supply Chain or equivalent
• At least 5 years of experience in managing foodcourt operations.
• Proficient in Microsoft Office and Google Suite

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Summary

Clifford Chance has an aspiring global strategy which puts clients at the very heart of everything the Firm does. We have a clear mandate around developing our existing strengths and relationships whilst increasing our market share in new areas.

Our Client & Market Development (CMD) function is pivotal in making the Firm's vision a reality. CMD works strategically with our Global Business Units – all with the same vision "to be the global law firm of choice for the world's leading businesses of today and tomorrow".

The firm has unrivalled scale and depth of legal resources across the key markets of the Americas, Asia Pacific, the Middle East, Africa and Europe, and focuses on the core areas of commercial activity: capital markets; corporate and M&A; finance and banking; real estate; tax; pensions and employment; litigation and dispute resolution.

The purpose of this role is to lead the business development and marketing function in South East Asia, by engaging with senior leadership to define the strategy, and delivering on the execution of a diverse range of client, practice and marketing programs and initiatives. It will involve working collaboratively with local, regional and global business development and marketing teams, partners, lawyers and other stakeholders.

Key Responsibilities

Clifford Chance seeks an experienced professional to lead its Client & Market Development strategy for South East Asia. This is a strategic role that requires a considered individual who can influence and engage with senior leadership and stakeholders, and lead a team to deliver value across every aspect of the client & market development strategy.

You will lead a five-person Singapore-based team that works across South East Asia with specific oversight of certain practices. Coverage for the role includes Singapore, Thailand, Malaysia, Vietnam, the Philippines and Indonesia, while working closely with the India focus group. The South East Asia team is part of the APAC Client & Market Development (CMD) and Brand, Communications and Marketing (BCM) team, which consists of over 30 members across our seven offices.

You must be a proven collaborator, a strong team player and be comfortable taking ownership of the tasks at hand. You will be credible, engaging and considered, with the ability to build relationships across many levels of business.

The successful candidate must have experience in developing clients, sectors, practice areas and markets, preferably in law firms or other professional services businesses. Ability to innovate and improve existing processes is highly valued.

Strategy

• Lead the development of strategic plans for South East Asia which align with the global strategy, assessing needs, market developments, risks and opportunities.

• Oversee the execution of the client and marketing strategy for the Southeast Asia practice with a particular focus on the development of key client relationships.

• Ensure the practice areas and client teams are managing marketing spend effectively and in line with budget, with ROI on key strategic client investments/initiatives.

• Work with regional stakeholders to lead on the development of client, product and/or sector strategy (especially in new areas), ensuring the right partners are deployed on the right client relationships and BD opportunities, with adequate support from the team.

Clients, Markets and Products

• Drive a more disciplined client outreach and client relationship activity across the product groups, ensuring priority is provided to GSC, core and key clients of the firm. This includes taking a lead role in client planning, client development and client feedback, and fostering a stronger client listening culture to maintain in-depth insights of our clients’ businesses to support the delivery of outstanding client service.

• Lead on strategic revenue generation opportunities for the South East Asia practice. Identify and co-ordinate cross-selling opportunities across practice areas, sector specialists and relationship partners, and encourage partners to win work in teams. This includes managing the cross-practice production of strategically significant RfP responses, pitches and credential statement.

• Drive cross-practice collaboration around our Southeast Asia focus groups, including in relation to roadshows in key markets including Indonesia, Thailand, Malaysia, the Philippines and Vietnam. Work closely with the India focus group on India-related business development.

• Work with partners and Business Professional teams (including commercial pricing and legal project management) to enhance and improve our commercial offering and efficiency.

Brand, Communications and Marketing

• Work closely with the regional BCM team on building our profile and brand across for South East Asia market, including proactive reputation management, market positioning and profile-raising plans.

• Take an external view with the aim to build profile and pipeline opportunities (e.g. sponsorships, PR, thought leadership and other marketing campaigns).

• Oversee multiple marcomms projects, including the delivery of directory/awards submissions, client collateral and product positioning statements.

• Deliver on key strategic client initiatives, campaigns and events for the Southeast Asia practice, ensuring strong cross-practice involvement and collaboration on all flagship initiatives, with a view to deliver strong ROI and revenue generating opportunities.

Operational Management

• Lead/support firm-wide projects for the function to improve processes and increase efficiency of the team.

• Ensure utilisation and compliance of key client systems e.g., InterAction, Foundation, Pandora, etc.

• Manage distinct additional firm-wide or practice specific projects as required.

Team Support and Management:

• Create a fun and fulfilling team environment focused on strategic outcomes and high performance.

• Continuously raise the bar of the CMD team, proactively mentor and guide their career development, to ensure effective support to the partnership in the go-to-market strategy and client relationship development.

• Foster collaboration with other functions to ensure a cohesive approach to client engagement.

Successful Candidate's Profile

• Demonstrated ability to engage with and influence senior stakeholders, effectively presenting insights and recommendations to drive strategic decision making.

• A strong understanding of the South East Asian market and client groups, including across private capital, banks and corporate enterprises.

• A client centric view and the ability to translate strategic opportunities into actionable plans.

• A track record of developing and implementing business plans and demonstrated ability to convert business initiatives into revenue opportunities.

• Line management experience

• Can deliver high quality work both personally and through a team.

• Strong interpersonal and written communication skills,

• Excellent project management skills with an ability to prioritize projects and meet deadlines.

• The ability to work effectively with CMD, BCM and other business professional teams across borders on projects.

• A minimum of 8 years' experience within business development & marketing in a professional services firm.

KEY ACCOUNTABILITIES

• Develop engaging product narratives for the Retail distribution channel (including ILPs) to differentiate products from competitors and align solutions with end investors’ needs and goals.
• Produce content and manage outsourced vendor for maintenance of product collateral. Work with Marketing on developing both physical and digital product content in various formats, including videos, brochures, placemats, infographics, microsites, short-form articles, eDMs and social posts.
• Bring our Product and strategies to life for our client base, which means relevant client narratives which distributors and end clients can engage with.
• Partner with Channel Marketers to create content that drives and supports initiatives and campaigns aimed at raising product awareness within the Retail, Wealth, Institutional and Lifedistribution channels.
• Work closely with Client Portfolio Managers and Product Specialists to understand product features and simplify product messaging for the retail distribution channel.
• Ensure all product content complies with regulatory requirements by working with the compliance team.

EXPERIENCE / QUALIFICATIONS

• Degree holder with 5-8 years of relevant experience.
• Proven experience in a similar product marketing role, including investment writing, sales and advisory across banks, and private banks will be an advantage.
• Competency in working with Bloomberg and/or Refinitiv Datastream.

THE CANDIDATE

• Proficient in English with strong writing abilities.
• In-depth understanding of various asset classes and financial markets.
• Ability to develop engaging and relevant product narratives.
• Very strong communication abilities, with a focus on delivery and coordination with multiple stakeholders.
• Highly motivated and capable of working independentl, with the ability to pull together resource capabilities in a firm to deliver outcomes
• Able to manage multiple projects with tight deadlines, including working with and managing third-party vendors.
• Strong skills in managing relationships with investment, marketing, sales, and compliance teams.

IDEAL CANDIDATES

• Investment/product specialists or managers looking to develop their marketing skills.
• Professionals with mutual fund sales experience who have a passion and flair for writing.
• Marketing professionals with strong product/investment knowledge.

About DWS:

Today, markets face a whole new set of pressures – but also a whole lot of opportunity too. Opportunity to innovate differently. Opportunity to invest responsibly. And opportunity to make change.

Join us at DWS, and you can be part of an industry-leading firm with a global presence. You can lead ambitious opportunities and shape the future of investing. You can support our clients, local communities, and the environment.

We’re looking for creative thinkers and innovators to join us as the world continues to transform. As whole markets change, one thing remains clear; our people always work together to capture the opportunities of tomorrow. That’s why we are ‘Investors for a new now’.

As investors on behalf of our clients, it is our role to find investment solutions. Ensuring the best possible foundation for our clients’ financial future. And in return, we’ll give you the support and platform to develop new skills, make an impact and work alongside some of the industry’s greatest thought leaders. This is your chance to achieve your goals and lead an extraordinary career.

This is your chance to invest in your future.

Read more about DWS and who we are here.

Your responsibilities

The role is an essential element of the fund management business for DWS. Portfolio management is a central function that provides the interface between our clients and the funds/assets we manage. The candidate will be responsible for key aspects of the real estate business, including performance measurement, fund administration and investor relations/client servicing.

The role will be based in Singapore working closely with the Lead Portfolio Manager to manage a market leading and scalable core product. As the Portfolio Manager for DWS’ Core Real Estate Fund in the Asia Pacific region, focus will be to work with the teams and build a balanced core portfolio across key markets in Asia. There may also be opportunities to work with Portfolio Managers for other managed assets.

We encourage a culture of teamwork within the real estate group and the portfolio management function is at the core of the business. The role will require regular interaction with investment, asset management, legal, finance and product management functions and will require a collaborative approach from the incumbent. Reporting to the Lead Portfolio Manager, the main responsibilities are set out below:

• Analytical analysis of portfolio metrics.
• Support for communications with investors and materials for fund-raising.
• Assistance on all aspects of fund management, including portfolio strategic allocation and tactical allocation, investor reporting and requests, annual asset strategic planning, portfolio valuations and all operational matters.
• Preparation of presentations to senior management and investors.
• Possible service as a director on holding company entities

We are looking for

• Holder of a bachelor’s degree in Business Administration/ Real Estate / Finance/ Accounting or equivalent;
• Worked in the in real estate acquisitions, asset management and fund management industry for at least 10 years.
• At least 6 years of relevant experiences in real estate portfolio management and investments including funding, structuring, and financing.
• Have worked in an APAC regional role (Singapore/ Hong Kong/Taiwan/ Korea/ Japan/ Australia/ China)
• Excellent communication and presentation skills.
• Strong Excel skills and is able to build complex financial models.
• Good understanding of all aspects of property investment, development and financing processes, including but not limited to market analysis, financial analysis including property valuation, capital markets, project budgeting and scheduling.
• Highly developed interpersonal skills and abilities; demonstrating confidence in building and effectively maintaining positive relationships with co-workers.
• Strong problem-solving skills.
• Highly organized with good project management skills
• An ability to work closely with multiple stake holders in various parts of the world.

What we’ll offer you:

At DWS we’re serious about diversity, equity and creating an inclusive culture where colleagues can be themselves and it’s important to us that you enjoy coming to work - feeling healthy, happy and rewarded. At DWS you’ll have access to a range of benefits including, but not limited, to the below:

• A hybrid working model, allowing for in-office / work from home flexibility, comprehensive leave policy, personal and volunteer days
• Competitive compensation packages including health and wellbeing benefits
• Access to best in class trainings, in role development and career progression opportunities

If you require any adjustments or changes to be made to the interview process for any reason including, or related to a disability or long-term health condition, then please contact your recruiter and let them know what assistance you may need. Examples of adjustments include providing a change to the format of the interview, or providing assistance when at the DWS office. This will not affect your application and our recruitment team will discuss options with you.

End-to-end M&A Process

Manage end-to-end M&A processes, including deal preparation, due diligence, financial modeling, valuation, negotiation, and completion.

Oversee the preparation of information memorandum, detailed financial models, valuations, and forecasts to assess the feasibility of transactions.

Monitor industry trends, market conditions, and competitive landscape to identify opportunities for growth and expansion.

Ensure compliance with regulatory requirements and corporate governance standards throughout the M&A process.

Enhanced Reporting and Executive Communication:

• Supervise the preparation and review of detailed transaction reports, ensuring they meet the highest standards of accuracy and clarity.

• Communicate complex financial information and strategic insights effectively to senior stakeholders, including C-suite executives and board members.

Conduct comprehensive financial analysis, market research, and risk assessment to identify and evaluate potential acquisition targets or potential buyers

Prepare and present detailed transaction reports and recommendations to senior leadership and the board of directors.

Project Leadership and Management:

• Lead multiple project teams, ensuring all engagements are completed on schedule, within budget, and exceed client expectations.

• Apply advanced project management techniques to optimize team performance and project deliverables, while managing risks and stakeholder expectations.

Work collaboratively with cross-functional teams to align M&A strategies with broader corporate objectives and ensure smooth post-transaction integration.

Client Relationship and Business Development:

• Cultivate lasting relationships with key clients, legal advisors, and other stakeholders involved in the M&A process.

• Lead the preparation and delivery of proposals and presentations for new business and continuous client engagement, enhancing firm’s market position and growth.

Mentorship and Leadership Training:

• Participate in the creation and delivery of training programs. Act as a coach and mentor to less experienced practitioners, guiding them to reach their potential.

A successful candidate will ideally be able to demonstrate:

• Bachelor’s degree in Accounting, Finance, or Business from a reputable university (local or overseas) with a minimum GPA of 3.00.

• Master’s degree in Finance is preferred.

Certifications:

• CFA certification or candidacy is highly desirable.

• Passing the MAPPI Exam for P1, P2 will be prioritized.

Experience:

• Minimum of 8 years of relevant experience in financial advisory or auditing, preferably with a background in a Big 4 firm.

• Proven track record in transaction advisory and project finance across all project stages.

Skills:

• Advanced proficiency in financial modeling and the ability to diagnose project problems, develop solutions, and facilitate decision-making.

• Strong client communication skills and experience in managing client expectations and team leadership.

• Professional demeanor with excellent English communication skills, both written and oral.

• Ability to deliver high-quality work unsupervised with meticulous attention to detail.

Professional Attributes:

• Strong commitment to professional and client service excellence.

• Experience in external consulting or financial advisory roles.

• Flexibility to meet travel requirements for client service engagements as needed.

Due to volumes of application, we regret only shortlisted candidates will be notified.

What You'll Be Doing:

• Be part of the fast-growing onshore growth product team in driving local markets' user growth and customer lifetime value.
• Design and develop customer loyalty & rewards products from scratch that deliver world-class experience for OKX's global customers.
• Co-design the membership rewards with local and global stakeholders including staking, trading, payment and growth product teams, as well as premium crypto & lifestyle partners.
• Define product roadmaps, success metrics and lead execution, and deliver exceptional user experiences by applying comprehensive research and data-driven methodologies.
• Own end-to-end development of new products and new loyalty relationships, from business case ideations to productization.
• Work closely with our high-performing engineering team to develop quality products and services by defining detailed product specifications.
• Partner with the local market business teams and product operations teams to drive the product's global adoption and growth.

What We Look For In You:

• Experience in growth products from world-class consumer tech companies, covering loyalty, rewards or membership features, with solid understandings in growth logic and various growth indicators.
• Solid understanding of the full product development lifecycle, ability to write high-quality PRD and deliver simplicity yet competitive product design.
• Proven project management skills and the ability to communicate effectively with business, design, & engineering teams to resolve any project obstacles.
• Ability to act independently, take initiative and thrive in a dynamic, fast-paced team environment, being flexible approach to work and responsibilities.
• Strong self-learning, logical thinking, and cognitive ability.
• Ability to handle pressure and work in a fast-paced work environment and in a dynamic industry.
• Excellent communication and interpersonal skills with the ability to build relationships with global teams.
• Proficient in data analysis and performance metrics, and able to communicate results using data.
• Bachelor's or Master's degree in a related field (e.g. engineering, statistics, business, marketing).

Nice-To-Haves:

• Experience in the cryptocurrency or blockchain industry, with a strong understanding of crypto trading, web3 products and market dynamics.
• Familiar with regulatory frameworks and compliance requirements in different regions related to crypto loyalty & rewards programs.

Perks & Benefits:

• Competitive total compensation.
• Comprehensive insurance coverage for employees and their dependants.
• More that we love to tell you along the process!

As a Lead Project Manager (Scrum Master), you will lead a team supporting Software Applications Product Development for the Defence account (Gov+), you will be responsible for driving the project development and management of technology products. You will work closely with cross-functional teams to ensure products meet user needs and business objectives. This role requires a blend of technical knowledge, business acumen, strong communication skills, experience in business consulting and analysis, leading teams across different product modules, and close collaboration with the Product Owner.

Product Development

• Product Vision and Strategy:
  • Define and communicate the product vision and strategy.
  • Develop and maintain the product roadmap, ensuring alignment with business goals.
• Research and Analysis:
  • Conduct research to identify customer needs and pain points, but at the same time reference similar products in the market.
  • Analyze data to inform product decisions and identify opportunities for innovation.
• Stakeholder Management:
  • Collaborate with cross-functional teams, including engineering, design, Change Management, and Client.
  • Communicate product vision, strategy, and updates to stakeholders at all levels.
• Requirement Gathering and Prioritization:
  • Gather and prioritize product and customer requirements.
  • Translate business requirements into technical specifications for the development team.
• Product Development:
  • Manage the product development lifecycle using agile methodologies.
  • Work closely with development teams to ensure timely and high-quality delivery of product features.
• User Experience and Design:
  • Ensure the product delivers an excellent user experience.
  • Collaborate with UX/UI designers to create user-friendly and engaging interfaces.
• Product Release and Change Management (Internal Users):
  • Plan and coordinate product releases, working with Change Management teams to develop release strategies.
  • Monitor product performance post-release and gather user feedback for continuous improvement.
• Performance Tracking and Reporting:
  • Use analytics and key performance indicators (KPIs) to track product performance.
  • Report on product metrics and make data-driven recommendations for enhancements.
• Collaboration with Product Owner:
  • Work hand in hand with the Product Owner to ensure seamless execution of the product strategy.
  • Align the product roadmap with the product backlog, ensuring that strategic priorities are reflected in development tasks.
  • Participate in sprint planning and review meetings to maintain alignment between strategic goals and development efforts.
  • Communicate insights, customer feedback, and strategic direction to the Product Owner to inform backlog priorities.
  • Jointly define and review acceptance criteria for features to ensure they meet both business and technical requirements.
• Team Leadership Across Modules:
  • Lead and coordinate efforts across different modules of the product.
  • Foster collaboration and communication between teams working on various product components.
  • Ensure integration and consistency across modules to deliver a cohesive product experience.
  • Ensure that product features are consistent and harmonized across different modules and components.
    Mentor and guide team members to enhance their skills and performance.

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Netflix is seeking a Senior Account Manager who will be an exceptional addition to our growing Netflix Ads team. The Senior Account Manager will be responsible for leading the pre-to-post sale campaign execution workflow as a strategic partner to Netflix Sales Partner(s). Our Senior Account Managers will partner with clients and sales on RFP responses, media plan generation, campaign execution and monitoring delivery performance to ensure flawless execution and excellent client service.

Sr. Account Managers will also be responsible for being the first point of escalation for the other Account Managers on their teams. They will have subject-matter expertise on the business that they support and will partner with Account Management Leadership on Sales Enablement Development for internal and offshore teams and assist in Onboarding new hires.

Key Responsibilities:

• Manage our top and strategic accounts in partnership with Sales team and driving revenue growth
• Lead and maintain training materials for the AM organization, build templates and be responsible for training new AMs who join their team in partnership with Sales Enablement
• 1st point of escalation for Account Managers on their team vs. immediate escalation to management
• Assist managers and partner with Sales Enablement in developing and continually enhancing new products, improving processes, running projects or workflows to ensure effectiveness.
• Relied upon as an SME for their Country, Market, or Agency Hold Co.
• Partner with aligned Sales Manager and/or Sr. Sales Partners to understand client goals and objectives in order to deliver excellent customer service
• Host weekly Pipeline & Pacing meetings with Sales Partners to align on upcoming launches and active campaign performance
• Build Media Plans and contribute to RFP responses around campaign packaging, pricing, targeting, etc.
• Host campaign kick-off meetings and partner with client on gathering campaign launch assets
• Partner with cross-functional teams on the production of custom creative assets
• Collaborate with Account Managers in other regions to share learnings and best practices
• Work closely with Campaign Management and Ad Operations for flawless order implementation and technical troubleshooting
• Responsible for overseeing the delivery performance of Ad Campaigns and partnering with clients on necessary campaign optimization tactics
• Provide clients with necessary campaign performance including post-campaign wrap reports
• Ability to navigate campaign escalations and contribute to long-term solutions to prevent similar issues in the future
• Maintain an in-depth understanding of our ad products, sponsorship offerings, targeting capabilities and ad policies.
• Build SME capabilities in specific areas and add depth where managers require full details on a topic
• Contribute to monthly billing & invoicing process with clients and finance
• Establish strong working relationships with client and agency partners, leaning into the sales strategy of the market or the book of business

We’re Looking for:

• 5+ years of experience in Account Management and/or Sales Planning functions in the digital media industry, with a focus on video advertising
• Experience in running export campaigns via Programmatic channels in the UCAN region with strong understanding of the US market and audiences
• Experience working in Sales Operation systems (CRM, OMS, Ad Servers)
• Knowledge of digital media sales and marketplaces including Direct IO, Programmatic Guaranteed and PMP advertising
• Excellent verbal and written communication skills
• Strong analytical and strategic thinking abilities with the ability to make data digestible for cross-functional stakeholders
• Proven project management skills with ability to multitask and manage requests from various stakeholders
• Familiarity with Advertising Research and Verification vendors like Nielsen, ComScore, Moat, Integral Ad Science, DoubleVerify, Kantar, etc
• Strong written and spoken Mandarin language skills

If you have a passion for entertainment and a desire to work in a fast-paced, innovative environment, we would love to hear from you. Come join us and help us entertain the world!

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Team Introduction

With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners.

In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative.

At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency.

Job Overview

Responsible for the daily management of TTLS agencies, including but not limited to agency qualification & assessment for onboarding, agency exit, risk control etc., to ensure smooth daily operations.

Key Responsibilities

- Evaluate the effectiveness of incentive policies based on the agencies' performance; Iterate policies for optimization and promote the growth of core indicators and the achievement of goals;

- Align with business objectives, conduct analysis of the agencies operation in-depth, locate key issues and areas for improvements, propose solutions accordingly and ensure the quality of execution; provide necessary daily operational support to enable and enhance agency's capabilities;

- Continuously work with cross-functional teams to improve agency creators' content quality and monetization capabilities, drive agency's compliant and sustainable operation;

- Continuously work with cross-functional teams to improve and iterate agency management tools to achieve better agency management efficiency.

Minimum Qualifications

- Bachelor degree or above with more than 3 years of work experience;

- Relevant experience in internet monetization business or channel sales policy management;

- High self-motivation, goal-oriented, and capable of systematic thinking, problem insight and solution;

Clear logic and strong data analysis capabilities;

- Strong project operation capabilities, overall communication skills and team spirit;

- Strong sense of responsibility, entrepreneur spirit and integrity. Can accept business trips.

Preferred Qualifications

- Maintain a get-it-done mindset: Be motivated to work hard and efficiently in a fast-paced environment;

- Possess a self-starter attitude: You should be able to initiate and drive complex analysis to completion with minimal guidance while synthesizing and communicating insights effectively.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.