The Role
The APAC Customer Success Lead will lead and own the end to end customer experience for all clients in the region. With an existing team of CSMs, Implementation Consultants & Support Analysts, who report to their UK department heads, we are looking for someone who is able to own the customer strategy & execution within the APAC market and partner with other regional peers. The main focuses of the role include being a coach & strategic planner for the existing hard-working APAC team, along with establishing relationships with key stakeholders from within our customer base. Whilst being a global company, ComplyAdvantage is keen to ensure we commit to developing a specific and tailored approach to the unique market requirements within the region and this role will be key in the execution of this strategy.

Role Objectives
● Optimise and execute high touch customer strategy and vision for the APAC market
● Monitor APAC customer health, understand key customer challenges and develop strategies with the business to help solve
● Responsible for all areas in relation to improving the Net Retention Rate for the region
● Provide operational insight to the key KPIs around NRR, GRR, Health Scores & Churn to the global Head of Customer
● Partner with internal leadership stakeholders both in and out of the region to optimise the APAC customer experience
● Coach & mentor the existing Customer Success Managers, Implementation Consultants & Technical Support Analysts
● Build and nurture relationships with executives from key customers
● Coordinate internal Account Planning & Health sessions between Customer Success, Sales & Other key stakeholders
● Act as Voice of the Customer to provide visibility into wins, challenges and/or escalations
● Influence growth by developing and executing strategies focused on creating customer value in partnership with other teams (Sales, Product, Support)
● Limit churn by leading a team to deliver outstanding experiences that drive best in class customer retention, expansion, adoption and renewal with new and existing customers
● Optimise the customer experience and lifetime value through higher product adoption, customer satisfaction, and overall health scores by leveraging reporting to drive data-driven insights on customer behavior

Requirements

● 10+ years of Customer Success experience

● 3+ years in a management role, leading a Customer Success organisation

● Excellent internal & external communication skills

● Strong track record of identifying customer needs and successfully implementing long-term solutions

● Strong track record of execution and understanding of KPIs such as Net Retention Rate, Customer Health & NPS metrics

● Ability to build trust and rapport with both Customer Success & Sales teams

● Proactive interest in deepening customer relationships

● Comfortable and willing to be a hands-on contributor, on-site with customers

● Experience with enterprise SaaS vendors in Fintech preferred

Benefits

● Unlimited Time Off Policy

● Flexible Working opportunities

● Paid Sick Leave

● Hybrid Working opportunities

● Stock options

● Employee Assistance Programme

● Pension contributions

● Parental Leave (Maternity, Paternity and Adoption too)

• At least 7-10 years of relevant SAP QM and PP, authorization experience in manufacturing environment (Chemical industry preferred) and SAP ECC 6.0 and/or S/4 HANA.
• Have strong integration working experience and knowledge of the key integration points between the other SAP modules.
• Preferable SAP certification in QM/PP module and basis knowledge in SAP report development (ABAP) and form development.
• Must have at least two full life-cycle SAP R/3 ECC 6.0 and / or SAP S/4 HANA implementation experience (Project Preparation till Go-Live) or greenfield implementation
• Strong understanding of QM and PP functionalities and able to apply them to business issues and have hands-on experience in configuring them. Should have good integration experience in SD/MM/PP. Knowledge of integration between IBP, BW and ECC will have advantage
• Ability to analyse problems and provide clear recommendations.
• Must be able to work independently as well as a team player and can manage own workload with little to no supervision.
• Good communication (written and oral) and interpersonal skills.
• Must be familiar with process and project documentation.
• Ability to multitask and manage multiple deliverables and projects at the same time.
• Must be results oriented, and demonstrate a can-do attitude – adaptability, flexibility and resourcefulness
• Bachelor’s Degree in Computer Science, Engineering, Information Technology, Information System, Info-communications, Science or its equivalent

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

• Central Location
• Permanent Position
• Opportunity to work with a dynamic, industry-leading company
• Bonus + comprehensive benefits package

The Enterprise Storage Infrastructure Lead is responsible for designing and implementing storage infrastructure solutions that support the company's strategic goals. This role requires a good understanding of business strategy, market trends, and the ability to solve complex technical problems. The successful candidate will ensure that the organizations storage and backup systems are secure, scalable, and meet the long-term needs of the business.

Responsibilities:

• Analyze business requirements and design storage infrastructure solutions that meet current and future business needs.
• Ensure the smooth operation and security compliance of applications within the storage and backup infrastructure to maintain a high state of operational readiness.
• Ensure that storage and backup systems comply with data security policies, regulatory requirements, and best practices.
• Lead full-cycle analysis, from scoping and design through to data collection, detailed analysis, and the development of solutions.
• Drive and manage projects in complex environments, meeting goals and deadlines.
• Develop and test prototypes or proof of concepts using various technologies to explore new storage solutions and improve system performance.
• Continuously assess and improve the storage and backup systems to ensure maximum efficiency, performance, and security.
• Offer expert advice on storage infrastructure to align with business and technical needs.
• Ensure all storage solutions are documented from design to implementation and maintenance.

Requirements:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 7- 10 years of hands-on experience in enterprise storage and backup infrastructure management in large organisations.
• Strong background in designing and managing enterprise backup solutions.
• Deep knowledge of security, risk, and compliance frameworks, in financial services sector highly preferred
• Proficient in scripting for automation and efficiency (e.g., Bash, PowerShell).
• Skilled in leading project design and planning for large-scale network infrastructure projects.
• Experienced in managing vendor relationships for technology and services.
• Excellent problem-solving, analytical, and communication skills.

Interested applicants, please submit updated resume in MS format via the Apply button.

Position and remuneration will be commensurate with skills and experience.
We regret that only short-listed candidates will be contacted.

Careerally Pte Ltd | EA Licence: 24C2215
Josephine Xie | EA Registration No: R1874897

Your new company
A global company in the retail industry, headquartered in Singapore, with high performing standards. A stable environment and great company culture.

Your new role
As an Accountant, you will play a pivotal role in ensuring accurate and efficient bookkeeping activities. This includes:

• Full set of accounts (Local & Regional support)
• Month-end closing activities
• Ad-hoc tasks to support the growing business

What you'll need to succeed
This role is open to candidates with minimum of 2-3 years in accounting & finance related roles. If you possess good communication skills and a willingness to learn, this role would be a good fit for you.

What you'll get in return
Joining a stable team on a global stage, with central location and great learning opportunities.

What you need to do now
If you're interested in this role, please apply and send your CV to Luo Qi at [email protected] to advance forward.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

EA Reg Number: R24119697

EA Licence number: 07C3924 | Company Registration number: 200609504D

• Create a sales strategy to provide revenue retention, revenue growth, and new business for your personal client portfolio in order to reach or surpass your personal sales targets and overall organic business growth goals.
• Sets clear objectives for each sales call or meeting; adapts standard materials to deliver engaging presentations to customer decision makers and influencers; asks pertinent questions to gather information, assess the level of interest of customers, and identify and respond to areas requiring additional information or explanation.
• Create a personal network in the business sector and represent the firm to clients and at business sector events. Obtains market knowledge and raises the company's visibility and reputation, as well as its goods, services, and capacity to deliver comprehensive safety solutions.
• Configure product and service solutions, as well as associated contractual conditions, to satisfy the mid- to long-term demands of clients, including input from appropriate internal specialists.
• Presents the solution to client representatives and negotiates an arrangement within a set of commercial constraints.
  

Qualifications:

• 2+ years of experience in sales or inside sales position
• Experience of sales within marine or fire industry
• Must be a self-driven professional

Job Description:

• We are seeking for a Fund Compliance & Licensing Advisor to join a dynamic team within a financial exchange based in Singapore.
• Candidate will have expertise in regulatory landscape for fund management activies, including application and maintenance of Capital Markets Services (CMS) Licenses and other related MAS licenses.

Key Responsibilities:

• Lead the process of applying for and renewing Capital Markets Services (CMS) Licenses for fund management activities, including preparing all required documentation for submission to MAS.
• Ensure compliance with MAS guidelines and regulations for fund managers under the Securities and Futures Act (SFA).
• Prepare and submit regulatory filings, ensuring timely and accurate submissions to MAS.
• Assist in designing and implementing compliance frameworks for fund management activities.

Requirements:

• Minimum 2 years of experience in regulatory compliance, licensing or fund management within a financial institution or regulatory body
• Involvement with CMS license application
• Good understanding of SFA and other relevant financial services regulations in Singapore.

Company Reg No.: 201131609D | License No.: 24S2411 | Reg No: R24124284

Hiring on behalf of an industry leading MNC that provides a great resume booster and learning experience

-Applicants must be comfortable with starting off on a 6 month contract first with potential conversion into full time staff-

Job duration: 6 Month contract, extendible/convertible
Working Hours: Monday to Friday role, 8.30am to 5.30pm
Salary: Up to $2.8K + 0.5 months completion bonus after 6 months
Location: Jurong East, near IMM

Your role:

• Be responsible for ensuring clinical trials are going to plan and guidelines are not breached
• Liaise with different departments to maintain smooth operations
• Communicate with clients to finalise details and activities
• Ensure that study processes are performed according to standards
• Ensure that study shipments are sent according to different respective guidelines
• Data entry
• Ad hoc duties as required

Job requirements:

• Minimum diploma
• Meticulous
• Past experience in project coordination in biotechnology/relevant sciences will be advantageous

Interested candidates, kindly APPLY NOW or email a copy of your resume over to [email protected]
We regret to inform that only shortlisted applicants will be notified.

Rapid Recruitment Asia Pte Ltd | EA License No: 16C8261
Shennon Loh Yi Zhen | EA Personnel No: R1106592

About the Job

You will design, develop, and document high-quality firmware to support hardware product development. This includes interpreting schematics, debugging hardware/software, and collaborating with cross-functional teams to deliver innovative solutions that meet customer requirements. Your responsibilities are as follows:

• Develop and document firmware modules and lead small projects.
• Collaborate with Electrical and Mechanical Engineers on firmware integration.
• Utilize C++ and object-oriented programming techniques, adhering to coding standards.
• Debug firmware using schematics, oscilloscopes, and analyzers.
• Ensure electrical designs meet firmware requirements.
• Guide internal/external resources and make informed technology choices.

Requirements

You will need min Bachelor’s degree in Computer or Electrical Engineering (or equivalent experience).

• 5 years of experience in embedded systems.
• Proficiency in C/C++, object-oriented design, and embedded operating systems (e.g., Microsoft CE, QNX).
• Experience with Arm/Cortex based MCU
• Experience with communication protocols (I2C, UART, SPI, CAN, etc)
• Experience with embedded graphics libraries.

R1332781

Location: Admiralty

Working Hours: Mon-Fri & Alt Sat

Salary: $4,200 - $5,500

Job Description

• Able to read architectural drawings & prepare using AutoCad, BIM
• Prepare shopdrawings & cutting list.
• Draft and executing drawing for projects
• Review engineering drawings to ensure adherence to specifications and design
• Work closely with the engineer team to ensure successful delivery of the project
• Updating of drawings when necessary
• Housekeeping of all drawings for softcopy and hardcopy

Requirement

• Min 5 years experience in aluminium industry
• Ability to work individually and as part of a team to meet deadlines

*We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

EA License No.: 22C1153

Ref: AESPL

Your new company
A fast-growing world leading retail brand known for its innovative products, combining advanced technology and user-friendly design.

Your new role
As an Accountant, you will play a pivotal role in providing accounting support to senior stakeholders of the business. This includes:

• Full sets of accounts
• Month-end closing
• Financial & statutory reporting support
• Ad-hoc tasks

What you'll need to succeed
This role is open to candidates with minimum 2 years of experience in finance. A positive attitude and growth mindset, to push the business forward.

What you'll get in return
Joining one of the top companies in the Retail industry, with attractive remuneration and growth opportunities.

What you need to do now
If you're interested in this role, please apply and send your CV to Luo Qi at [email protected] to advance forward.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R24119697

EA License number: 07C3924 | Company Registration number: 200609504D

• Examine the project bidding documents, which include technical specifications, business documents, and drawing documents;
• Determine how many projects each curtain wall system has;
• Indicate in colour the scope of work for the Twilight contract on the node diagram for the plane, facade, and curtain wall;
• Completing the whole cost calculation file, determine the system price and material content (such as aluminium profiles, iron components, aluminium plates, glass, etc.) based on the design scheme drawings and the unit price of materials, labour, and measurements;
• Assign the list item's unit price based on the total cost price that has been established;
• Additional tasks pertaining to commercial bids for curtain walls.

Requirements:

• A bachelor's degree or higher with a focus on machinery, civil engineering, engineering costing, or other relevant fields;
• At least three years of experience in commercial bids for curtain wall projects abroad;
• Possess a specific level of proficiency in reading English-language papers and drawings;
• Be serious, patient, cautious, and possess the capacity to withstand pressure

Job Description:

Developing New Business and Prospecting:

To find and seize new business possibilities in the marine and oil and gas industries, adopt a proactive and strategic strategy.
Create and put into action efficient lead creation and prospecting methods.

Obtaining Clients
Actively interact with prospective customers, learning about their PPE and workwear requirements and offering customised solutions.
Build and preserve connections with influential and important decision-makers

Reaching Sales Goals
Set lofty goals for sales and achieved them, exhibiting great drive and perseverance.
Meet and exceed revenue targets on a quarterly and annual basis.

Commercial Wisdom
Keep up with developments in the market, rivalry, and industry trends.
Offer insightful information to support the ongoing development of sales tactics.

Interdepartmental Cooperation
Work together with internal departments to ensure a unified and customer-focused strategy, such as marketing, product development, and customer service.
Share customer comments to encourage the development and improvement of products.

Requirements:

Bachelor's degree in business administration, sales, marketing, or a similar discipline, or its equivalent; an MBA is preferred.
Solid track record in business development, account management, or sales, ideally in the oil & gas and marine industries.
Strong communication and interpersonal abilities, with the capacity to establish relationships and sway decision-makers at all levels.
Excellent negotiation and presentation abilities, with a track record of closing complicated sales deals.
Analytical and strategic thinking skills, as well as the ability to spot possibilities and boost sales.
Capacity to operate both individually and together in a fast-moving, team-focused setting.
Proficiency with the Microsoft Office Suite, CRM software, and additional tools for sales and marketing.
he readiness to travel as required to attend industry events and meet with clients.

• Assist in preparation of the full spectrum of corporate accounting and billing function
• Assist in preparation of the full spectrum of vessel accounting function
• Prepare monthly payments to vendors and reimbursement of expense claims
• Perform monthly bank reconciliations
• Prepare all necessary supporting documents for auditing purposes
• Support managers on projects
• Ad-hoc duties as required

Requirements

• 1 - 3 years related experience is preferred
• Well versed with MS excel and word
• Detailed oriented and able to work in fast paced environment with deadlines and goals
• Good written and interpersonal communication skills

Responsibilities of the Job:

• Immediate handling of incoming vessel purchase orders
• Send orders to appropriate suppliers for quotes.
• Price negotiations and order follow-up with suppliers
• Evaluate incoming quotations and confirm supplier selection following Superintendent/Technical Manager or higher authority permission.
• To work closely with the warehouse and suppliers to ensure on-time delivery.
• Send instructions to the supplier.
• Keep the vessels and Vessel Managers informed of any delivery.
• Contact with the port agents of the vessel
• Clearance through customs
• Based on the practical arrangements made by the Vessel Manager, make the necessary official bookings for service and repairs.
• Maintain and update the supplier's database across many platforms.

Requirements for the Position:

• A self-motivated worker with at least three years of experience in the marine industry is required.
• Have initiative and the ability to multitask
  resourceful and skilled at negotiating
• IT savvy
• Capable at working with ERP

Your new company

My client (located in the North) is a leading provider of innovative technology solutions and manufacturing services.

Your new role

Join their team as a Field Service Engineer, where you'll play a critical role in installing, upgrading, and maintaining cutting-edge CVD/PVD systems in cleanroom environments. If you're a self-motivated and technically savvy individual with a passion for troubleshooting and problem-solving, I'd love to hear from you!

Below are some of the key responsibilities for the role;

• Install and commission CVD/PVD systems at customer sites, ensuring seamless integration and optimal performance.
• Perform system upgrades and maintenance tasks, often on short notice, to minimize downtime and ensure customer satisfaction.
• Collaborate with their Lead Engineer to develop and implement effective warranty and support strategies.
• Provide prompt and detailed reports on fieldwork, system issues, and troubleshooting efforts.
• Participate in meetings, conference calls, and training sessions to stay up-to-date on industry developments and best practices.

What you'll need to succeed

The successful candidate, should have;

• Bachelor's Degree in Engineering (or equivalent) with at least 1 year of experience in CVD/PVD equipment and cleanroom fabrication.
• Alternatively, Diploma holders with 3+ years of relevant experience will be considered.
• Proven troubleshooting skills, with the ability to work independently and think critically.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders.
• PLC knowledge is a plus, but not required.
• Willingness to work flexible hours, including evenings and weekends, as needed.

What you'll get in return

• Joining a company that is at the forefront of our industry
• Working with a talented and ever-evolving team
• Enhancing your skills while working on exciting and challenging projects

What you need to do now

If you believe you meet the specified requirements or know a suitable candidate, please click the link to apply. Alternatively, you may submit your application or referral directly to [email protected].

If this role isn't quite suitable for you, but you're interested in exploring new opportunities, I invite you to contact me for a confidential career consultation. I'm here to help you navigate your next career move.

EA Reg Number: R21102304 | EA License Number: 07C3924 | Company Registration No: 200609504D

Roles & Responsibilities

• Commercial development for The Company's product line, including defining and establishing commercial strategies through market research in both the domestic and international markets.
• Create and implement all strategic sales programs to support corporate goals and sales performance targets.
• Accountable for maximizing profit margins and fulfilling predetermined sales targets.
• Create monthly/annual sales and forecast budgets, as well as sales proposals for customers.
• Project management and department profit and loss responsibility Stay current on industry news and trends, goods, services, rivals, important information regarding legacy, existing, and developing technologies, and the most recent product-line advancements
• Proactively lead, own, and take responsibility in the customer / sales team context for discussions on technical solutions proposed by the company in a way that builds credibility with its clients.
• Planning of manpower and work schedules, mentoring and supervising technicians doing service jobs.
• Inspect and install engines, stern tubes, and deck machinery on a range of boats.
• Keep track of, manage, and order the stock inventory.
• Collaborate closely with sales teams to establish successful working relationships and to comprehend sales strategy and approach to accounts and possibilities.
• On a regular basis, provide accurate account information/reports to the Managing Director in accordance with the agreed-upon function reporting method.
• Organizational and sales team development through the exchange of expert skills and information via training and coaching as needed.
• Deliver sales presentations and technical discussions.
• Prepare sales forecasts, contract negotiations, and customer quotations.
• Manage and develop relationships with potential and current customers.
• Planned, coordinated, and participated in numerous exhibitions / tradeshows.
• Employee well-being, direction, discipline, and performance. Furthermore, that department strictly adheres to all legal and company laws and regulations.
• The health and safety of department employees, subcontractors, and other employees as they work on department jobs or are assigned to other departments.
• Ensuring that the department adheres properly to the ISO management system.
• To meet the EHS requirements of all stakeholders and interested parties.
• Any other tasks that management may assign.

Requirements:

• At least Degree/Diploma in Engineering
• At least 5 years working experience in Marine or Offshore / Oil & Gas Industry

• Basic up to $10,000 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Bukit Batok
• Normal working hours

Job Responsibilities:

Market Strategy and Development

• Conducting market analysis and trend forecasting to inform sales strategy.
• Identifying new business opportunities and markets to drive growth.
• Aligning sales strategies with overall company objectives, ensuring a cohesive approach.
• Developing and executing tactical sales plans.
• Focusing to meet short-term sales goals and targets.

Team Management and Development

• Hiring and developing sales personnels to drive growth.
• Creating and maintaining a high-performance sales culture that rewards innovation and excellence.
• Implementing performance metrics and evaluation to measure team success.
• Providing coaching and mentorship to team members.
• Conducting regular performance reviews.

Customer Relationship Development and Marketing

• Managing key accounts and resolving escalated customer issues, ensuring high customer satisfaction.
• Identifying upselling and cross-selling opportunities.
• Building strong relationships with customers and partners.
• Savvy with both B2B marketing and B2C marketing, including digital and omnichannel marketing.

Financial Management

• Managing the overall sales budget, ensuring effective allocation of resources.
• Forecasting revenue and setting pricing strategies to drive growth and profitability.
• Reporting sales performance to the BOD and stakeholders, providing insights and recommendations for improvement.
• Other ad hoc duties as assigned by management.

Requirements:

• Minimum of 10 years of relevant experience in healthcare / medical sector, with proven sales leadership & managerial role.
• Minimum Bachelor's degree in Business, Marketing, or a related field.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)

EA Recruitment Pte Ltd

EA License No: 21C0492

- 2 years contract (renewable)

- Up to $7k + Annual PB

- AMK

- Mon to Fri, 8:30am to 6pm

Job Responsibilities:

• Collaborate with senior leadership and key stakeholders to develop and implement strategic plans aligned with business objectives and market opportunities.

• Conduct market research, competitive analysis, and industry trend analysis to identify growth areas, market gaps, and opportunities for differentiation.

• Lead the strategy planning process, including defining goals, priorities, timelines, and resource allocation.

• Develop strategic initiatives, action plans, and KPIs to track progress and measure the success of strategic objectives.

• Facilitate cross-functional collaboration and alignment across departments to ensure effective execution of strategic initiatives.

• Monitor industry trends, regulatory changes, and market dynamics to inform strategic decision-making and adjust plans as needed.

• Prepare and present strategic recommendations, business cases, financial models and performance reports to senior leadership and stakeholders to support decision-making.

• Drive a culture of continuous improvement, innovation, and excellence in strategic planning and execution.

• Act as a strategic advisor to senior leadership, providing insights and recommendations on key business issues.

Period:

• 2 years contract (renewable based on performance and headcount needs)

Working Hours:

• Mon to Fri, 8:30am to 6pm

Salary:

• Up to $7k + Annual increment + Annual PB

Location:

• AMK

Requirements:

• Bachelor's degree in Business Administration, Finance, or a related field; MBA or equivalent advanced degree preferred.

• 5 years of experience in strategic planning, business development, or related roles, preferably in the BPO or professional services industry.

• Strong analytical skills with the ability to analyze data, extract insights, and develop actionable strategies.

• Excellent communication, presentation, and interpersonal skills with the ability to influence and collaborate across all levels of the organization.

• Proven track record of developing and executing successful strategic plans that drive business growth and profitability.

• Experience in project management, including planning, execution, and monitoring of strategic initiatives.

• Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs.

• Strategic thinker with a results-oriented mindset, attention to detail, and a focus on driving measurable impact.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

• Develop and maintain excellent working relationships with key stakeholders and business partners, Global Workplace team, and vendor partners
• Develop site occupancy plan for supply and demand: analysis of forecasted headcount and seat supply projections, supporting graphs, stacking plans, move scenarios, challenges and pros/cons for each recommendation
• Use creative and analytical thinking to aggregate data from multiple sources and generate solutions for occupancy problems, providing analysis for client decision making
• Drive to improve Client awareness by providing trending analysis: new hire, terminations, moves, vacancy, actual vs forecast
• Alter/recommend changes to the plan as business drivers, mergers, acquisitions or dispositions arise
• Facilitate neighborhood planning, planning strategy meetings, or town halls in support of occupancy plans
• Implement processes in accordance with Client Playbook for Space & Occupancy Planning
• Support communication plan as it pertains to occupancy plan
• Strive to maintain best in class space and occupancy data
• Support change management as it pertains changing work space and work style
• Facilitate hand-off of approved occupancy plans to the Move, Add, Change (MAC) team for implementation
• Create and maintain trackers for cross-PA initiatives used by other vendor partners
• Create and maintain detailed schedules and milestones for cross-PA initiatives
• Conduct project initiatives meetings (including taking and sharing minutes) and track deliverables assigned in meetings
• Ensure space planning activities are executed in compliance with SLAs and client satisfaction targets
• Create and deliver planning proposal to convey option summary, option outcomes and option benefits and risks related to each activity
• Able to provide occupancy planning support for PAs, if needed, in support of requested activities - programming, planning analysis, solution development inclusive of space plans, occupancy master plans, furniture layouts, test fits and block plans
• Provide coaching support for new OP team members

Requirements

• Degree in Real Estate / Building Services with 10 years related experience

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

Job Description

As we continue to expand and drive innovation, we are seeking an experienced Regional Business Development Manager to drive growth and expand our client base across the assigned region. Reporting directly to the Chief Revenue Officer, the ideal candidate will have a strong background in sales, preferably within the automotive industry or related technology sectors.

Strategic Development: Create and implement regional sales strategies to meet or exceed revenue targets. Identify and pursue new business opportunities within the automotive industry and other potential sectors.

Relationship Building: Cultivate and maintain strong relationships with key decision-makers in target companies. Represent Appvantage at industry events, trade shows, and conferences.

Sales Expertise:

• Prepare comprehensive sales proposals and presentations for potential clients.
• Manage existing client accounts, ensuring high levels of customer satisfaction and identifying upsell opportunities.
• Collaborate with internal teams to create tailored digital solutions for clients.

Market Intelligence: Provide valuable insights on market trends and competitor analysis to inform company strategy. Manage and report on sales pipeline, forecasts, and key performance indicators.

Leadership and Reporting: Regularly update the Chief Revenue Officer on regional performance and strategic initiatives.

Job Requirements

• Educational Background: Bachelor's degree in Business, Marketing, or related field.
• Experience: At least 5 years in business development or sales, preferably in automotive or technology sectors.
• Track Record: Proven history of meeting or exceeding sales targets.
• Industry Knowledge: Strong understanding of digital technologies and their applications in various industries. Familiarity with automotive industry trends and challenges.
• Communication: Excellent communication, presentation, and negotiation skills.
• Tech-Savvy: Proficiency in creating compelling proposals and presentations. Experience with CRM systems and sales management tools.
• Mobility: Ability to travel within the assigned region.
• Client Management: Demonstrated success in account management and customer retention.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

COMPANY DESCRIPTION

Kaplan Higher Education Academy (Kaplan) is part of Kaplan Inc., one of the world's most diverse education providers and the largest subsidiary of Graham Holdings Company (NYSE:GHC).

Kaplan has welcomed students from over 55 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic and professional certification programme options* for higher learning and skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted more than 100,000 graduates^.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values Opportunity, Knowledge, Support, Integrity and Results help guide the way we work.

At Kaplan, our employees are our most valuable assets, and everyone's contribution is integral to our success. We have been recognised by The Straits Times, for the second successive year, as being one of Singapore's Best Employers for 2023. This large-scale and comprehensive study assessed the attractiveness of organisations in Singapore based on an independent employee survey.

We strive to continue providing a professional, positive and stimulating work enviroment with plenty of room for initiatives, so that our employees can thrive with us. If you are seeking opportunities for growth, we welcome you to write to us!

*Based on full-time and part-time study modes across programmes offered at Kaplan.

^Total Diploma and Degree graduates from Kaplan from 2007 to 2023.

RESPONSIBILITIES

THE ROLE: Regional HR Manager

Are you passionate about driving strategic HR initiatives and making a real impact across diverse markets in Asia? Kaplan is looking for a dynamic Regional HR Manager to provide expert support and advice to business units, shaping a culture of excellence, engagement, and compliance. If you're proactive, data-driven, and thrive in a fast-paced, collaborative environment, we want you on our team!

Key Roles and Responsibilities:

• HR Business Partnering
  • Act as a trusted HR advisor and business partner to business units across the region.
  • Deliver integrated HR services and solutions to the business units and to support them in achieving their business objectives.
  • Build and maintain a strong and positive relationship with employees in these business units.
  • Lead and contribute positively to regional and group initiatives.
• HR Compliance
  • Work closely with HR, Legal and external parties to ensure that HR policies and procedures across the region are compliant with local labor laws and regulations, and Kaplan group policies. This includes regular reviews of existing policies and procedures and recommending changes or develop new policies based on legislative and regulatory developments.
  • Maintain accurate HR records and oversee or support audits as necessary.
• HR Information System, Data & Reporting
  • Work closely with UK HR and business units in the region to establish the group HR information system (Workday) as the system of record for all our global operations.
  • Implement administrative procedures and audit processes that ensure employee information is complete, accurate and kept up to date.
  • Ensure compliance with applicable data privacy regulations in each location and internal security protocols. Manage access controls, permissions and user roles within the HRIS to protect sensitive employee information.
  • Generate reports to support HR decision-making and analysis of data trends and metrics to identify areas for improvement or efficiency. Provide insights and recommendations based on data to support workforce planning, talent management, and organizational development.
  • Work with colleagues from HR, IT and external vendors to integrate HRIS with other business systems (e.g. payroll) and ensuring seamless data flow between systems through interfaces or APIs.
  • Ensure accurate data is provided for administering the annual employee engagement survey.
• Employment Solutions
  • Advise business units on resourcing models and contractual options that are appropriate and futureproofed for each jurisdiction.
  • Undertake research and analysis and provide information on Asia markets in terms of talent and resourcing pool and rewards approach etc.
  • Partner with Employer-of-Record providers in managing resources based in Asia.
• Employee Engagement & Relations
  • Provide advice and support to managers and employees in building a great workplace.
  • Coach and advise people managers on employee relations issues across multiple locations.
  • Support case management of employee relations cases that are escalated or reported.
  • Work with business units in communicating employee engagement survey results and provide support in developing action plans to improve employee engagement.
• Compensation & Benefits
  • Assist in evaluating current compensation practices and recommend cost-effective, trend-aligned changes when needed.
  • Provide compensation input and pay guidance for each market.
  • Coordinate the annual salary and bonus review process.
• Communications
  • Ensure appropriate and timely communications are received by offices in the region.
  • Champion a culture of equality, diversity, inclusion. Drive and communicate company's EDI initiatives across the region.
• Training & Development
  • Support talent growth and development by identifying training needs and coordinate development programs for employees within the region.
  • Ensure all mandatory online training modules are available and deployed to relevant employees and completed as required.
• Undertake any other duties as assigned.

• A recognized Bachelor's degree in Business, HR or equivalent.
• Minimum 5 years of regional HR business partnering experience.
• Hands-on experience in managing the full spectrum of HR functions and providing HR operational support and advice across the region.
• Strong knowledge and understanding of the Asia labour market, trends, practices and statutory legislations with priority focus on China, Japan, Korea and Thailand.
• Savvy and proven track record in stakeholder management and engagement across countries, with the demonstrated ability to advise, guide and influence at varying levels within the businesses, whilst assessing and advising on any potential risks.
• Proven experience in driving HR related changes and transformation.
• Prior experience in HR dashboard and analytics.
• Highly organised with strong business acumen and ability to align HR initiatives with organisational goals
• Good appreciation and understanding of different cultures
• Strong interpersonal skills with the ability to communicate effectively with key stakeholders at all levels. Able to balance expectations of multiple stakeholders and effective at negotiating outcomes.
• Proficiency in Workday and Office 365 will be advantageous

• Working Hours: Monday to Friday, 9am to 6pm
• Work Arrangements: Hybrid (Blend of in-office and remote work)
• Location: Singapore (Central Area: Dhoby Ghaut MRT/Little India MRT/Rochor MRT)

Key Skills:

- Middleware: JBOSS, WebLogic, WebSphere, Apache, Iplanet

- Messaging Platforms: WebSphere MQ, Sterling CD, SFTP and API's

- Infrastructure: Solaris, Linux, Oracle DB

- DevOps Tooling: Jenkins

- Scripting / Coding: Shell Scripting, PYTHON, Groovy

Job Objectives

To analyze, design, plan, co-ordinate, create infrastructure required to run the application environments, install middleware and provide BAU support that includes middleware infrastructure build, monitoring, troubleshooting, resolution of all environments related incidents to the application development team

Key Responsibilities

Candidates are expected to:

• Lead and oversee the environment readiness, review, track and report the overall infra delivery and environment delivery for MPP Program

• Actively manage the dependencies and coordinate with infrastructure and application teams to resolve dependencies.

• Coordinate with Infrastructure Build teams to assign resources (cluster, storage, network) to build MPP Program

• Discuss and finalize the environment strategy and end to end integrated environment approach.

• Perform environment assessment and collate the details in environment inventory covering connections across all applications.

• Co-ordinate with core infrastructure team to ensure readiness of servers / databases, prepare requirement document.

• Drive the low-level design for application middleware infrastructure for critical applications.

• Orchestrating the environment connectivity setup activities with sever build engineers.

• Gathering requirement and setup connectivity between file gateway, file store to target migration environments work with internal departments.

• Actively manage the dependencies and coordinate with infrastructure and application teams to resolve dependencies.

• Track and report the migration environment build to program management office and provide daily update on the progress to

• Coordinating with application stream leads to review the data refresh requirement for migration environments and plan releasing the end-to-end integrated environment.

• Act as one of the main points of contact for MPP Build delivery coordinating across managed service partner resources and update the status and highlight the risks.

• Manage environments demand management of all other dependent upstream and downstream applications and Environments.

• Define the monitoring requirement and coordinate with monitoring team to implement the container service status and platform specific monitoring.

• Support application specific monitoring and enable platform to support environment planning, assessment, and approach for Troubleshoot server and network related problems.

• Prepare the system and database backup/restore procedures.

• Working experience in application integration platform (MQ, Connect Direct)

• Technical hands-on experience in building application middleware platforms

• Familiar with system and database backup/restore, disaster recovery procedures and Load balancers.

• Troubleshoot Control M job failures and assist in re-run as appropriate.

Key Requirements

The candidate must have 12 - 15 Yrs of working experience in the following areas:-

• Lead and oversee the team, review, track and report the overall infra delivery and environment delivery.

• Unix/Linux administration

• Excellent Middleware platform knowledge (Weblogic, JBOS, MQ & CD)

• Middleware deployment automation

• Working experience in DevOps Tools (Jenkins, Bitbucket)

• Excellent knowledge of MS SQL-Server / Oracle

• Excellent communication and influencing skills

Customer Service Team Lead / Manager - (order management and logistics)

Working Days: 5 days (Mon-Fri)

Working Timing: 830am – 530pm

Working Location: City Hall

Starting Salary: $4000 - $6000

The Customer Service Team Lead (or Manager) is responsible for overseeing the order management process and ensuring exemplary customer service delivery. This role entails managing a team of order management representatives, coordinating with various departments to streamline order processing, manage periodic reporting requirement and enhancing customer satisfaction.

Key Responsibilities:

Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.

Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.

Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.

Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.

Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.

Review and refresh key performance indicators (KPIs) on internal team and external partners.

Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.

Ensure adherence to compliance and regulatory requirements in order processing.

Job Requirement:

Degree/Professional certificate in a related field preferred.

5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.

Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes

Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Passionate about patient safety and quality (PSQ)? Join us at the Institute for Patient Safety & Quality (IPSQ) where our team is dedicated to designing concepts and initiatives to enhance patient safety.As the Assistant PSQ Lead, you will collaborate with domain experts, manage impactful projects, educate staff on improvement methodology and tools, and publish best practices to enhance patient safety and quality (PSQ).

You will facilitate large-scale sharing and form partnerships/networks/community of practices with clinical domain and industry experts to identify and work towards eliminating potential patient safety risks.Additionally, you will guide project teams to understand the current process, determine goals and measurement indicators to guide improvement and sustain change. You will also be involved in education and training, designing, conducting, and evaluating training programmes, sharing best practices through publication, and managing the cluster improvement portal to encourage project registrations and selecting project ideas that contribute to cluster improvement.

Furthermore, you will be responsible for writing PSQ-related proposals for funding applications, conducting literature reviews, and performing environmental scanning and analysis for insights and trends to identify growth opportunities.

Requirements

• Relevant Postgraduate Master's with at least 3 years of relevant experience and demonstrated competency, or
• Relevant Bachelor’s Degree with at least 5 years of relevant experience and demonstrated competency
• Proven track record in PSQ initiatives and project management
• Strong analytical, organisational, and interpersonal skills
• Experience with data management and statistical analysis
• Demonstrate a commitment to patient safety, quality, and standards, including a dedication to continuous improvement, innovation, and effective communication for collaborations and learning