About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
About the Team
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.
Responsibilities
- Project Leadership: Lead the planning, execution, and monitoring of key regional projects from ideation to successful launch, ensuring alignment with organizational goals and timelines.
- Cross-Functional Coordination: Act as a central point of contact across global E-commerce teams, facilitating effective communication, collecting cross-team requirements, and developing collaboration frameworks to enhance organizational efficiency.
- Process Optimization: Design, implement, and refine key processes, ensuring they are well-documented and guided for continuous operational improvement.
- Meeting and Reporting Excellence: Organize and oversee functional team meetings and reports, ensuring that key decisions, updates, and information are timely documented and disseminated across stakeholders.
- Risk and Issue Management: Identify project risks and issues proactively, establish mitigation strategies, and ensure robust solutions are implemented to maintain project momentum.
- Data-Driven Insights: Leverage data to support decision-making, monitor project performance, and provide actionable recommendations for leadership.
Qualifications
Minimum Qualifications
- Experience: 5 years+ of experience in project management, market research, or business analysis, preferably within the e-commerce governance or experience industry.
- Critical Thinking: Strong analytical and logical thinking skills, with a proven ability to manage diverse projects through comprehensive planning, risk assessment, and SOP development.
- Communication Skills: Exceptional written and verbal communication skills, capable of delivering clear, concise messages and building productive relationships with colleagues and stakeholders across all levels.
- Adaptability: Demonstrated ability to thrive in fast-paced environments, quickly learn new tools and processes, and effectively handle changing priorities.
- Motivation and Initiative: Self-driven and proactive, with a strong track record in operations and management.
Preferred Qualifications
- Experience in global E-commerce environments.
- Proven ability to implement scalable solutions and improve cross-team collaboration in complex organizations.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
