Our client is global leader in international education services. Due to business needs, they are now recruiting a Regional HR Operations Manager to be part of their HR Team for ongoing transformation projects. They are located in the Central - easily accessible.

Duties of Regional HR Operations Manager:

• Oversee HR systems and Compensation & Benefits operations across 7 Southeast Asian markets, ensuring policy compliance and driving People Experience (PX) projects and initiatives.
• Act as a strategic partner to regional and in-country leaders on employment matters, including performance management, compensation, employee relations, compliance, and reporting.
• Facilitate the Annual Performance and Remuneration review by coordinating closely with PX teams at local, regional, and global levels.
• Manage employee data across HR systems, including onboarding, payroll, benefits, and performance, using SuccessFactors.
• Ensure compliance with local employment regulations and provide guidance on policy updates across the region.
• Work with regional and global PX teams to enhance employee experiences through targeted projects and initiatives.

Requirements:

• Degree in related field
• 6 years of relevent experience with regional exposure
• Experience with Successfactor

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a Australia leading manufacturer of paper and board based sustainable packaging products for a diverse range of customers and industries. They are a SME with global footprints.

Role summary:

• Manage the Industrial sales team in Asia
• Manage current existing accounts and distributors in Indonesia, Thailand and Singapore
• Find, identify and close new business opportunities in Inonesia, Thailand and Singapore
• Drive Industrial sales growth aligned with our plant capabilities
• Identify the sales target, drive sales growth to achieve the budget
• Related market research in a broad and professional way, to help sales division strategic decision making

Responsibilies:

• Driving accountability for greater than budget results across regional targeted market in Asia
• Leading, coaching, developing and maintaining a skilled, performing and engaged sales operations
• To maintain and manage existing accounts and distributor channels, to better support business in local and regional areas throughout Indonesia, Thailand and Singapore
• To achieve or better Sales Budgets and Gross Margin Budgets for relevant Sales Area(s), being accountable for same.
• To identify, qualify and sell to relevant customers and prospects, focusing on new segment product/market applications consistent with Company guidelines.
• To ensure the Company has the opportunity to quote for all relevant new packaging requirements, and for existing requirements where a real possibility exists for a change in supply status, where these requirements are within Company capabilities and consistent with sales guidelines.
• To ensure supply proposals or quotations are presented to customers and prospects in an appropriately creative and professional manner and consistent with Company sales guidelines.
• To maintain an awareness of movements and developments of related industries and competitors within in charged products,
• Provide market insights and quality data to enable sound decision making
• Lead technical development of products to maintain competitiveness in market
• To liaise with customer, Production and Marketing personnel to ensure smooth supply continuity, negotiating best compromise where necessary.
• Ensure all transactions and dealings on behalf of Detpak are made in accordance with all Company policies and procedures including Cash on Delivery (CODs), Customer Stock Holding and Pricing Guidelines
• Timely and accurate completion of all reporting as requested

Relationship and Authority

• Reports to the Regional manager Industrial Sales Asia (seated in HQ Australia), and work as part of the integrated sales team members
• Offer products for sale on prices and terms (inc. delivery) as outlined by or agreed with the Regional Manager Industrial Sales Asia
• Maintain effective and professional relationships with the sales and operations function.

Competencies and Relevant Experience:

• Must have strong selling capability. Able to identify new opportunities, work internally to address the needs of the customer and then close the deal. Able to work independently (This is a hunter role)
• Strong personal accountability matched with ability to integrate within team focused environment.
• Demonstrates the edge required to make the tough yes and no decisions.
• Makes the tough decisions which are consistent with company’s business objectives, demonstrating the courage to back own judgment.
• Consistently executes and follows through to deliver on the company promise.
• Demonstrates proactively in approach, setting a clear and concise path to achievement, persevering to achieve desired results.
• Proven ability to build up good relations with operations.
• Market research and intelligence report collections
• Evidence of quick technical understandings, leading a product development.
• Proven ability to manage mentor coach and develop a sales team.
• Has the ability to energize others around common goals.
• Must be able to provide clear and effective leadership to his/her team.
• Displays integrity, leads by example and sets the consistently high standards for others to emulate.

Qualifications:

• Graduates with majors in Business Administration, Marketing or Technical education will be preferred
• Ideally more than 5 years working experience in account and business development management
• Use English to communicate effectively with customers and management
• Added proficiency in Bahasa Indonesian and Thai at business level will be added advantageous
• Good analytical abilities and technical sales preferred
• Mechanical aptitude and high abstract reasoning
• Strong business acumen and development capabilities

Our client is a MNC in biotechnology industry. They are looking for a Trade Compliance Manager to join their Compliance Team for the next phase of their business. They are located in West.

Roles & Responsibilities

• Ensures compliance with regulatory authorities, including customs, export control, and tax agencies, while maintaining accurate documentation and procedures in alignment with relevant laws.
• Evaluates internal controls, designs processes, leads compliance audits, and manages corrective actions for the region. Pinpoints compliance deficiencies and suggests areas for improvement.
• Assists in creating and sustaining localized policies for import/export compliance, while ensuring company-wide awareness of regulatory requirements.
• Develops business processes that mitigate compliance risks, focusing on continuous improvement for increased efficiency and enhanced customer service.
• Tracks and reports key performance indicators (KPIs) and compliance metrics to senior leadership, while managing daily import and export compliance reports for the region.
• Establishes the overall budget, operational plans, and priorities for the assigned compliance functions.
• Manages regional compliance projects, including defining scope, budget, scheduling, and addressing project risks for both import and export activities.

Requirements

• Bachelor's degree and above
• Posses Customs broker license is a bonus
• Minimum 10 years of experience in trade compliance with 5 years of management experience
• Worked in medical devices or related industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Job Description:

Developing New Business and Prospecting:

To find and seize new business possibilities in the marine and oil and gas industries, adopt a proactive and strategic strategy.
Create and put into action efficient lead creation and prospecting methods.

Obtaining Clients
Actively interact with prospective customers, learning about their PPE and workwear requirements and offering customised solutions.
Build and preserve connections with influential and important decision-makers

Reaching Sales Goals
Set lofty goals for sales and achieved them, exhibiting great drive and perseverance.
Meet and exceed revenue targets on a quarterly and annual basis.

Commercial Wisdom
Keep up with developments in the market, rivalry, and industry trends.
Offer insightful information to support the ongoing development of sales tactics.

Interdepartmental Cooperation
Work together with internal departments to ensure a unified and customer-focused strategy, such as marketing, product development, and customer service.
Share customer comments to encourage the development and improvement of products.

Requirements:

Bachelor's degree in business administration, sales, marketing, or a similar discipline, or its equivalent; an MBA is preferred.
Solid track record in business development, account management, or sales, ideally in the oil & gas and marine industries.
Strong communication and interpersonal abilities, with the capacity to establish relationships and sway decision-makers at all levels.
Excellent negotiation and presentation abilities, with a track record of closing complicated sales deals.
Analytical and strategic thinking skills, as well as the ability to spot possibilities and boost sales.
Capacity to operate both individually and together in a fast-moving, team-focused setting.
Proficiency with the Microsoft Office Suite, CRM software, and additional tools for sales and marketing.
he readiness to travel as required to attend industry events and meet with clients.

Job Description of this Role

My client is offering a fantastic opportunity for a dedicated and people-oriented individual. You will be responsible for but not limited to:

• Collaborate with payroll partners to process monthly payroll.
• Confirm payroll accuracy.
• Coordinate interviews and schedule them for offices in Singapore, Hong Kong, China, Dubai, and Bangkok as needed.
• Currently focusing on recruitment efforts in China.
• Work with partners to process work passes, as needed.
• Maintain up-to-date records continuously.
• Prepare HR documents such as employment letters, confirmation letters, bonus letters, and annual reviews on an ongoing basis.
• Manage staff onboarding and offboarding, and update records in Bamboo regularly.
• Update the organizational chart and prepare staff movement reports monthly.

Candidate requirements

The ideal candidate will have:

• Strong people orientation with a commitment to providing exceptional support.
• Excellent verbal and written communication skills in both English and Chinese (Cantonese and/or Mandarin).
• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 5 years of experience in HR, preferably in a similar role.
• Knowledge of Singapore Labour laws and employment regulations, with exposure in APAC region.
• Strong interpersonal and communication skills.
• Proficiency in HR software and MS Office Suite.

Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified.

Your new company

Be a part of a global tech company, engaging in new technologies.

Your new role

· Collect and process trading data from cryptocurrencies exchanges.

· Conduct in-depth research on parameters used in existing strategies, understand their characteristics and current limitations, and identify suitable research modules and results from the market.

· Optimize these parameters to achieve improved performance based on existing needs.

What you'll need to succeed

· Strong mathematical foundation and solid programming skills.

· Passionate about quantitative investment with a strong sense of self-motivation and the ability to learn new knowledge quickly.

· Familiarity with machine learning algorithms is preferred.

· In-depth research experience in a specific area such as quantitative stock selection, timing strategies or high-frequency trading.

· Proficiency in a at leader on programing language (Python/MATLAB/C++/R/Java) and familiarity with database applications.

What you'll get in return
This is an exciting opportunity to join a global firm. You will be part of a dynamic team and you will be remunerated at market competitive rates.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Denise at Hays on +65 9611 0531 or email [email protected] for a confidential discussion.

Referrals are welcome.

EA Reg Number: R21103035

EA License Number: 07C3924 | Company Registration No: 200609504D

Your new company

This is a consulting firm with a strong presence and branding.

Your new role

• Identify and analyze existing products and strategies in order to create innovative business approaches and opportunities.
• Monitor industry trends, competitive landscape, and product design and development in the marketplace to help create innovative product ideas.
• Work with cross-functional teams such as engineering and marketing to transform creative ideas into functional, saleable products and services.
• Conceive new and improved features by working closely with customer-focused teams to understand customer needs and transform them into product initiatives.
• Develop product roadmaps and manage the whole product lifecycle: from inception and prioritizing new features to final delivery.
• Regularly conduct feasibility studies and market research on potential product releases.
• Track metrics post-launch, to ensure products are delivering against key performance indicators.
• Make strategic and data driven decisions to prioritize certain product features over others and adjust as necessary.

What you'll need to succeed

• Proven experience as a Product Manager (at least 5 years related working experience), with a track record of managing all aspects of a successful product throughout its lifecycle.
• Understanding in software development knowledge, can communicate well with customers and development
• Ability to analyze data and iteratively optimize products based on data
• Ability to create and deliver presentations tailored to the audience needs.
• Strong problem-solving skills, coupled with effective communication and adept decision-making capabilities.
• Good project management skills with the ability to balance multiple concurrent projects.
• Experience with driving the product vision, go-to-market strategy and design discussions.
• Bachelor's degree in a relevant field.

What you'll get in return

This is an excellent opportunity to be part of a consulting organisation. You will be part of a collaborative working environment and you will gain exposure to the environment.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R1660446

EA License Number: 07C3924

Company Registration No: 200609504D

Responsibilities:

• Acquire new clients through direct outreach, referrals, and leveraging existing networks.
• Execute outbound campaigns (phone calls, emails, etc.) to generate sales opportunities.
• Identify and explore opportunities in both new and current markets.
• Develop and customize proposals to address each client's unique business needs.
• Engage with clients to understand their requirements and provide tailored solutions.
• Formulate strategies for lead follow-up and identify new prospects to pursue.
• Prepare and present pitches and presentations to prospective clients.
• Collect client feedback and make necessary adjustments to improve offerings.
• Build and maintain strong, long-term relationships with current and potential clients.
• Ensure high-quality customer service through regular follow-ups with clients.
• Convert proposals into finalized, signable contracts.
• Offer reliable feedback and provide after-sales support.
• Sustain meaningful relationships with existing clients to ensure continued business and client retention.

Responsibilities & Duties

• Service Calls: Handle all service calls received via emails, telephone, and faxes, and coordinate the necessary work with the Service Coordinator.
• Document Compilation: Gather all service reports and relevant documents from the Service Coordinator to prepare invoices.
• Invoicing: Perform daily invoicing tasks using ERP Navision software.
• Corrections: Issue debit or credit notes for any necessary corrections.
• Invoice Processing: Ensure invoices are accurately processed, reconciled, and billed in a timely manner.
• Invoice Delivery: Send posted invoices along with supporting documents to customers via email or upload them to the customers portal as required.
• General Office Duties: File documents, handle general office tasks such as emails and couriers.
• Administrative Support: Provide administrative support and perform ad-hoc duties as assigned.

Qualifications

• Minimum N/O/A Level/Diploma Holders in Office Skills
• A basic accounting knowledge
• At least 2 year(s) of working experience in related field is required for this
  position
• Must be PC literate in Microsoft Office Application

You will work closely with the current Admin Executive to provide a full range of administrative support to the Group CEO.

Job responsibilities:

· Assist in the full spectrum of administrative tasks

· Overseeing day-to-day admin operations including handling correspondence, scheduling meetings

· Arrange and book travel arrangements for overseas trips

· Assist in organising events planning (sourcing of venues, speakers, arrange for catering)

· Assist in preparation of presentation slides when required

· Any other ad hoc request as assigned by the Group CEO

Job requirements

· Diploma holder in business administration or other related field

· Minimum 3 to 5 years of relevant working experience as an Admin Executive

· Experience working in IT industry will be an added advantage

· Excellent communication and interpersonal abilities

· Strong organisation skills with the ability to multitask

· Ability to work independently with minimal supervision and collaborate effectively within a team

· Proficiency in MS Office (MS PowerPoint and Excel, in particular)

· Able to commence work within short notice

Your new company

Be a part of a global tech company, engaging in new technologies.

Your new role

· Enhancing and maintaining components in a comprehensive environment for systematic trading of risk. Components are built using modern C++ and python along with integration with q/kdb+ for analytics and user interfaces for command and control

· Analyzing business requirements with the Equity LOB, forming an architectural design, core development, and testing of low latency C++ components for activities such as market making

· Collaborating closely with our Site Reliability Engineering group to achieve industry leading reliability and scalability

What you'll need to succeed

· Extensive experience in C++ development on Linux

· Deep understanding of building quantitative Electronic Trading applications, with specific exposure to automated on-exchange market making preferred

· Automation first mindset across the software development lifecycle, particularly around shift-left testing

· Familiarity with Agile software development and associated best practices

· Enthusiastic, strong-minded person able to work closely with project teams in a multi-faceted role and help instill a responsible and professional culture

· Strong communication skills with technical and non-technical partners

What you'll get in return
This is an exciting opportunity to join a global firm. You will be part of a dynamic team and you will be remunerated at market competitive rates.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Denise at Hays on +65 9611 0531 or email [email protected] for a confidential discussion.

Referrals are welcome.

EA Reg Number: R21103035

EA License Number: 07C3924 | Company Registration No: 200609504D

Responsibilities

• Assist in preparation of the full spectrum of corporate accounting and billing function
• Assist in preparation of the full spectrum of vessel accounting function
• Prepare monthly payments to vendors and reimbursement of expense claims
• Perform monthly bank reconciliations
• Prepare all necessary supporting documents for auditing purposes
• Support managers on projects
• Ad-hoc duties as required

Requirements

• 1 - 3 years related experience is preferred
• Fresh graduates are welcome to apply
• Well versed with MS excel and word
• Detailed oriented and able to work in fast paced environment with deadlines and goals
• Good written and interpersonal communication skills

Our client is a well-established MNC, market leader in the Industrial Machinery industry. They are looking for a Regional Finance Manager to assist their team for the next phrase of their business. They are located in the Central – easily accessible.

Responsibilities of Regional Finance Manager:

• Ovesee company's accounting and implement strategic Finance department's strategy
• Notify the company’s operational team of unusual accounting fluctuations
• Monitor/Review the company’s account reconciliations
• Monitor the company’s annual audit process
• Handle company matters related to Goods and Services Tax (GST) and taxation
• Evaluate and submit the necessary GST returns on a quarterly basis
• Establish/review internal controls in the Finance team, implementing new controls if required
• Develop and implement effective tax strategies, ensuring compliance and timely filing for all taxes.
• Oversee treasury activities, including cash management and funding options, to optimize costs.
• Analyze financial transactions for risk management and provide investment advice, including creating investment frameworks and conducting due diligence.

Requirements:

• Minimum Degree in Accountancy or other equivalent qualifications/certifications
• Minimum 10 years of relevant MNC working experience, with regional exposure
• Experience in Taxation is required
• Prior exposure in treasury is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R22108850

EA Personnel Name: Chan Mun Mun

Our client is a premium merchandise solutions provider focused on point-of-sale materials and equipment. They are specialize in customized OEM premiums , corporate gifts, procurement web portal, and point-of-sale merchandise for major multinational companies.

• Ensure accurate and timely reports, forecasts, and variance analysis, providing monthly, quarterly, and ad hoc updates.
• Partner with departments to address challenges, implement changes, and support business goals with data-driven insights.
• Explore opportunities, develop plans, and assist with business cases and cash flow forecasts for strategic decision-making.
• Prepare strategic reports and presentations for senior leadership, including cash flow statements, consolidated financials, and profit and loss projections.
• Review subsidiary accounts to ensure alignment with group objectives, identifying and addressing potential risks.

Requirements:

• Diploma and above
• At least 2 years of Regional Accounts Management and Financial Modelling Analysis experience.
• Proficient in MS Excel and PowerPoint
• Strong presentation, interpersonal, and multitasking abilities, with a knack for creating strategic documents.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Job Description:

we need an experienced technical SME

1. 5+ years of total experience is required.
2. SharePoint to Wasabi migration experience is must
3. Microsoft technology experience is an additional advantage.
4. Experience in solutioning as well.
5. Evaluating the needs of the business and developing integration strategies for SharePoint environments
6. Staying current with the latest SharePoint updates and technologies to recommend system upgrades when necessary
7. Good communication to interact with clients.

About the Role:

Join us as the Service Delivery Operations Lead and play a crucial role in ensuring seamless service delivery for our projects. You will oversee the daily operations of our service delivery team, ensuring performance meets our high standards of quality and timeliness, driving customer satisfaction and operational excellence.

Key Responsibilities:

Oversee Day-to-Day Operations:

· Manage the performance of the service delivery team, ensuring timely and high-quality delivery.

Drive Customer Satisfaction:

· Maintain and enhance customer relationships by delivering consistent service excellence.

Performance Management:

· Guide, support, and develop a team of professionals, ensuring individual and team performance aligns with company goals.

Collaborate for Success:

· Work with cross-functional teams to integrate solutions and ensure smooth service operations.

Skills & Qualifications:

Service Delivery Excellence:

· Advanced proficiency in Service Delivery and a strong background in Business Operations, Operational Excellence, and Delivery Excellence.

Essential Skills:

· Exceptional Communication Skills to engage with projects and team members effectively.

· Troubleshooting and Analysis Skills to identify, address, and resolve operational issues promptly.

· Proven ability to Manage Teams of 5 or more individuals, ensuring peak performance and development.

JOB DESCRIPTION

• Define key metrics for governance to ensure compliance with data-related policies, standards, roles, and responsibilities
• Drive Data Governance and Management on an on-going basis through being the chair to the Data Governance Council
• Responsible for defining data policies and standards, managing stakeholder communication and progress reporting to leadership and executives
• Manage and coordinate all key issues and escalations around data governance
• Work closely with Data BP's s to build their engagement and stewardship of data assets
• Collaborate with our Cybersecurity and technology operations teams to implement data governance standards and best practices to improve the quality of data
• Leverage deep experience in the implementation of data governance solutions in such areas as: data quality, data lineage, data glossary, data security management, metadata management, and advanced data analysis solutions
• Write data governance policies, oversee the adoption of data governance efforts, and partner with the legal and information security teams to fulfill Keppel's commitments related to reducing Data Management risks

JOB REQUIREMENTS

• An excellent communicator who can drive the process to govern data at enterprise scale as the role requires close collaboration with senior-level executives (members of DG Councils/C-Suite), business data owners, and stewards
• At least 10+ years of experience in a leadership role related to data
• At least 5 years of experience either in leading a data governance function or being part of a team that managed large-scale data governance initiatives; with expertise in data governance, data quality industry best practices and framework

Working Location: Labrador Park

Working Hours: 10am to 6pm (Mon to Fri)

JOB DESCRIPTION

• Assist in developing and implementing effective recruitment strategies to attract top talent
• Support the recruitment team by providing guidance, training, and performance feedback
• Use job boards, social media, and networking to source high-quality candidates for various roles
• Oversee interview schedules, conduct interviews, and ensure a seamless candidate experience
• Maintain strong relationships with hiring managers to understand their recruitment needs and timelines
• Track recruitment KPIs, such as time-to-hire and offer acceptance rates, to evaluate hiring efficiency
• Ensure recruitment processes adhere to company policies and legal standards
• Identify areas for improvement in recruitment processes and propose innovative solutions

JOB REQUIREMENTS

• Minimum Diploma and above
• Strong ability to lead, motivate, and manage a recruitment team
• Excellent interpersonal skills to build rapport with candidates and stakeholders
• Familiarity with ATS software and sourcing tools such as LinkedIn Recruiter will be a plus

EA Reg. Number: R21100629

EA License Number: 22C1278

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Recruitment Consultant who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Junior/ Entry (No experience required - Training Provided)

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

• Stable Basic Salary + Attractive Incentives

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs.

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements.

• Coordinate interviews between candidates and clients

• Developing connections and new business and relationship management sources with existing accounts.

• Networking and building relationships with business partners and jobseekers

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

Company Profile:

As Singapore’s leading provider of comprehensive life insurance for over 90 years, they have attained world accredited accolades in providing security to consumers’ lives. They have delivered a suite of product offerings and expert advisory through their extensive network of financial consultants and bank partners. This role is a back-end support for hiring process.

Work location: Hybrid or Lorong Chuan / Newton (depending on allocation during interview)

Working hours: Flexible work arrangement (Catered to your schedule – average 52 hours per month)

Key Responsibilities:

• Utilize various platforms (job boards, social media, networking) to find and attract potential candidates.
• Organize and conduct interviews, both in-person and virtual, assessing candidates’ skills, experience, and cultural fit
• Facilitate the onboarding process for new hires, ensuring they have the necessary resources and support
• Other ad hoc duties

Requirements:

• MUST be able to commit for minimally 1 month, convertible to full-time permanent role!
• MINIMUM QUALIFICATIONS: local diploma

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Your Role on Our Journey:

As the Customer Experience Team Lead, you will play a key role in ensuring our Customer Experience team consistently delivers outstanding service and support to our drivers. You'll mentor and motivate a team of Consultants, handle escalations, and drive process improvements. Your leadership will be essential in fostering a positive, proactive environment that prioritizes driver satisfaction, operational efficiency, and continuous improvement.

Your Day-to-Day Adventures:

• Lead, support, and inspire a team of Customer Experience Consultants, ensuring they meet service standards and performance goals.
• Oversee and ensure prompt, effective resolution of driver requests, concerns, and follow-ups, aiming for high satisfaction level.
• Act as a point of escalation for complex driver issues, providing solutions or recommendations and maintaining driver satisfaction.
• Regularly review team performance metrics, identify areas for improvement, and implement coaching and training to address gaps.
• Develop and refine processes to improve customer support efficiency and consistency, always aiming for the best standards.
• Maintain strong, lasting relationships with drivers, fostering a supportive community within the Lumens ecosystem.
• Collaborate with the team to identify upselling opportunities for new vehicle upgrades or contract renewals.
• Continuously collect driver's feedback, analyze trends, and provide insights to improve Lumen's service offerings and customer journey.

What Makes You a Perfect Fit:

• At least 5 years of experience in a customer-focused role, with at least 2 years in a Team Lead of Supervisory position
• Strong problem-solving skills with an empathetic, proactive approach to resolving driver issues
• Demonstrated ability to lead and inspire a team, with a track record of achieving or surpassing performance goals
• Ability to identify and act on upselling opportunities, blending customer support with sales-driven objectives
• Proficient in using CRM systems and reporting tools to monitor team performance and identify areas for improvement

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon!

Zenith Infotech (S), a Tech Recruiment firm since 1997, has been provding ICT Consultant placements to government and corporate entities in Singapore.

Currenlty, we are assisting one of our clients to lookout for Infra Backup Lead with well versed in Hypervisor, Storage, Backup and Documenation management.

This will be 12 months contract role to start with, and since this is an Operational role as well, shift work will be expected.

Responsibilities

1. Hypervisor Management:
a. Design, implement, and maintain virtual infrastructure using hypervisor technologies such as VMware or Oracle Linux Virtualization Manager (OLVM).
b. Monitor and optimize virtual machine performance, resource allocation, and utilization.
c. Ensure high availability and reliability of the virtual infrastructure through proactive maintenance and monitoring.
d. Manage and resolve incidents and problems related to the virtual environment

2. Storage Management:
a. Oversee the administration of storage systems, such as SAN and NAS.
b. Perform regular storage health/utilization checks and recommend optimization.
c. Ensure sufficient capacity for application/infrastructure needs across storage systems.
d. Manage and resolve incidents and problems related to the storage systems.

3 . Backup Management:
a. Manage backup solution for client’s environment.
b. Monitor backup schedules, ensuring successful completion and addressing any failures.
c. Ensure compliance with data retention policies and regulations.
d. Manage and resolve incidents and problems related to the backup solution.

4 Documentation and Reporting:
a. Maintain documentation of virtual environments, storage configurations, and backup procedures.
b. Generate regular reports on system performance, capacity planning, and backup status.
c. Prepare Root Cause Analysis report for high severity incidents.
d. Escalate to vendor when necessary for incident resolution."

Requirements:

1. Hypervisor – VMware & Oracle VM

2. Storage – HPE Storage (3Par) and SAN Switches

3. Backup – Veritas NetBackup

Responsible for maintaining the DevOps Toolset with enterprise standard, supporting DevOps CI/CD platform and rolling out DevOps pipeline across business units as a centralized solution. The successful candidate will be a technically savvy, dynamic leader, excellent communicator, have demonstrable technical hand-on supporting CI/CD toolset coupled with excellent infrastructure knowledge and automation expertise. As part of a cross-functional product development group, candidate should be comfortable with working as part of highly talented teams ensuring that modern technology and process are utilized as part of the role.

Responsibilities

• Supporting and maintaining the entire DevOps platform and toolset.
• Maintain the DevOps platform and toolset matching the enterprise standard.
• Coordinate with the stakeholders from requirements gathering until successful implementation DevOps pipeline on boarding.
• Work with the vendors to setup centralized DevOps solutions considering 2 of 3 market best practice, Industry standard and ease of support.
• Work with the vendors to upgrade the DevOps tools farm and Integrating with tools.
• Configuring SSL, Auto Scaling and DNS setup / Configurations for the DevOps Toolset.
• Ability to multitask and work in a fast-paced, collaborative team environment
• Stays current with industry trends and leads development of key DevOps, Runtime, and Operational innovation platforms.
• Manage a team of highly qualified team of DevOps Engineer.

Essential Requirements (Skills Requirements)

• Bachelor's Degree or Master's Degree of Computers Application / Bachelor's Degree or Master's Degree of Computer Science.
• 10+ years of experience.
• Strong experience in Build and deployment artifacts using Jenkins (CI) platform.
• Deep technical background, with hands-on experience in supporting CI/CD toolset (Groovy , shell script, Bitbucket, Jenkins, Artifactory, Sonar, Veracode, JIRA and Confluence).
• Hands on End to end pipeline setup in Jenkins
• Prior working experience installing, configuring, integrating, upgrading and patching CI/CD toolset.
• Prior experience is customizing JIRA and Setting up confluence spaces.
• Experience in setting up the Build servers (Mac OS and Linux).
• Hands-on experience in setting up CI/CD pipeline as a centralized solution and experience in setting up DevOps governance, Security standards and audit requirements.
• Prior experience in setting up DevOps pipeline for Java, Node JS and Mobile App technologies
• Experience with continuous testing, techniques and tools (Junit, Sonar Cube, Veracode etc.), exposure of automation accomplished with Ansible, Chef, Shell and Groovy scripting.
• A strong passion for infrastructure as code and associated automation and provisioning tools.
• Proven record of accomplishment of being results orientated with demonstrated ability to achieve aggressive goals.
• Security concepts and what makes for a secure solution.

Technical / Professional Skills

• Bitbucket, Jenkins, Artifactory, Sonar, Veracode, JIRA, Confluence, Ansible, shell script , groovy, Openshift, Docker

Non-Technical / Soft Skills

• Excellent Written and Spoken skills in English.
• Experience in working with multiple teams who are integrating with CI/CD pipeline.
• Able to work in highly demanding environment and share common goal for achieving outcome.
• Able to lead, motivate, mentor team to achieve required productivity.

The candidate is part of the Data Loss Prevention (DLP) project and operation team. He/she will be reporting to the DLP Lead and be assigned with project and operational work and responsibilities which includes but not limited to, processing requests, investigate operational issues and facilitate security investigation by providing the necessary information in accordance with approved policy and procedures as well as process improvement.

• Plan, deploy and implement Data Loss Prevention on security projects and initiatives
• Responsible for management, advanced configuration, monitoring and fine tuning of Data Loss Prevention solution
• Configure, develop and maintain DLP tools & platform, SIEM and threat detection tools
• Diploma/Degree in Computer Science, Engineering or equivalent
• At least 8 years of experience in IT Incident Management, DLP Operations or SOC
• Experience in multiple channels of DLP implementation and operations
• Good team player as well as strong communications skills
• Strong analytical skills and ability to work independently

About the role

McConnell Dowell is looking to hire a Project Plant Lead & Mechanic for our marine works project in Singapore.

Key Responsibilities

• Will be handling all the equipment service & maintenance works as well as Pre-start inspection of all MCD equipment (through Upvise).
• Perform all the portable equipment inspection through Upvise. (Training will be provided through Upvise)
• Monthly and Incoming equipment inspections.

About You

To be considered for this role, you will have;

• Diploma in Mechanical Engineering or related Mechanic training certification.
• 5-7 years experience in servicing and maintenance of construction equipment.
• Preferably with local experience and knowledge in the civil marine works field, jetty, pier, wharf etc.
• Good interpersonal and communication skills.
• Able to work on alternate 6-day work week.

If you are interested in adding value and contributing success to building a key infrastructure project, we encourage you to apply for this exciting opportunity with McConnell Dowell.

About Us

McConnell Dowell – Creative Construction

Our purpose is Providing a Better Life. We do that through delivering projects that connect, support and sustain communities, and through providing career opportunities that challenge, reward and grow our people.

From remote major resources and energy projects to city-shaping transport and water infrastructure, we have constructed thousands of high-quality, complex projects for our customers and communities over more than 60 years, in Australia, New Zealand, the Pacific Islands and Southeast Asia.

Why join us?

The work you’ll do will have a tangible positive impact on people’s lives, including yours. The diversity of our projects, roles and locations means greater development opportunities. We invest in our people to set and reach personal and professional goals and we have some of the best mentoring minds in the business to help you do that. Because when you grow, we all grow.

McConnell Dowell actively seeks and celebrates diversity, inclusion, and individuality. In a culture low on ego and high on support, we encourage everyone to make an impact. We're big enough to take on community-shaping projects, but agile enough for you to have an influence on how we do things.

So, join us, be you, and help us create better together. Apply now!

This role is being sourced through McConnell Dowell directly and not accepting applications via external recruitment agencies.