Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
The Trust & Safety Policy team develops and reviews our community policies to promote a positive and safe environment for all of our Users and Content Creators to enjoy and express themselves.
As the Head of Regional Product Policy for APAC, you will be leading a high-performing team in developing and delivering localized policy positions, driving policy improvements which ensure the safety of our users across the region. The ideal candidate has a deep understanding of harm prevention, risk assessment, and policy frameworks, and thrives in a fast-paced, dynamic environment.
It is possible that this role will be exposed to harmful content as part of the core role as part of project in response to escalation requests by chance.
Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
Responsibilities
- You will lead a high-performing product policy team, manage cross-team relations and optimize policy iteration & implementation procedures to deliver high-quality results.
- As part of the global Product Policy leadership team, you'll provide guidance and regional insights to shape discussions on mission critical policy issues.
- You'll collaborate with Global Public Policy, Product, Operations, Legal, and Public Relations teams to improve content policies and streamline enforcement policies and processes.
- You will act as a global escalation point of contact, align all stakeholders, and respond to emergency content safety-related case.
- Conduct research and leverage data to identify emerging high-risk trends and areas of potential harm.
- Develop scalable enforcement guidelines for trust and safety operations teams to ensure consistent and effective policy application.
- Act as a subject matter expert, engaging with external stakeholders, including policymakers, NGOs, and industry partners, to stay informed on best practices and regulations.
- Represent the company in high-profile discussions on safety and harmful content, maintaining trust and transparency with global communities.
- Define metrics to measure the impact and effectiveness of high harm policies.
- Regularly report progress and insights to leadership, identifying opportunities for improvement.
Qualifications
What should I bring with me?
Minimum Qualifications
- You have strong people management experience in leading small/medium multi-cultural teams.
- You have significant experience in content policy, policy enforcement, or public policy, specifically in technology/social media/content space.
- You have excellent communication, influencing, and project management skills, with the ability to drive the simultaneous delivery of complex projects in collaboration with stakeholder teams.
Preferred Qualifications
- Knowledge of cultural sensitivities and regional differences in harmful content definitions and enforcement.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
